Virgin Mobile Reviews - www.virginmobile.com

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★★☆☆☆
2.2 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible customer service”

Written on: 26/01/2014 by cereza (10 reviews written)

I have been with Virgin since it started and have all their services. I wouldn't recommend them to my worst enemy Al Capone was an honest gentleman compared to Sir Richard.customer service is abysmal,no U.K.call team.India or Philippines. Yours totally exasperated… Read Full Review

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★★★☆☆

“GREAT VALUE FOR MONEY BUT TERRIBLE BILLING DEPARTMENT”

Written on: 06/03/2012 by flowerman999 (8 reviews written)

I AM PAYING £8.50 / MTH 800 MINS 1GB INTERNET 3000 TEXTS 3000 VIRGIN MINS BUT THIS IS MY BILLS FOR LAST 12 MONTHS: £12.56 £15.63 £2.89 £10.50 £45.00 £12.53 £12.56 £8.92 £20.43 £12.80 IT IS NEVER CONSISTENT THATS WHAT IS MOST ANNOYING WITH THIS COMPANY, THEY CHARGE YOU THEN CREDIT YOU BACK THEN CHARGE AGAIN ... ALL SEEMS TO BE RANDOM. IT ALL AVERAGES OUT AT £15/MTH SO IM HAPPY BUT REALLY CRAP BILLING, HOPE IT CHANGES. I EVEN SPOKE TO THE HEAD OF BILLING, SOME ASIAN / INDO DUDE… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 31/01/2012 by aza786 (1 review written)

they cant seem to get my billing right..85 pounds for using 185 inclusive mins when i had a unlimited package and now 145 pounds...waiting for the breakdown and will report them...also come april will cancell the virgin media home package...sick of virgin..use to be a decent company..now the worst… Read Full Review

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★★★★★

“I absolutely love virgin mobile it has great plans, i...”

Written on: 25/04/2011 by Mellx3 (1 review written)

I absolutely love virgin mobile it has great plans, i mean would not love to pay $25 for a monthly cellphone plan. i love virgin mobile and will always stay true to no contracts. last time i had a contract with t-mobile and my first bill came to $400 and i guarantee you i did not use that much. I hated them because after that i had to wait to get a new phone so that i do not have to pay that huge as bill. i love the lg optimus v it is a great phone and i do not know why anyone would say it is a… Read Full Review

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★☆☆☆☆

“Virgin mobile, RUN....purchased new android optimus v....”

Written on: 25/04/2011

Virgin mobile, RUN....purchased new android optimus v. It constantly freezes even In the middle of call. Replacement phone does the same thing. Was hexitant on letting me speak to a supervisor. He was rude, no good customer service skills at all. Wanted to send me the same phone a third time paid for insurance that dont apply. Would not give me a different type of phone. I hate virgin mobile. I am discusted. Please do it right or not at all. Worst cell phone company ever... They r just… Read Full Review

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★☆☆☆☆

“The worst mobile company I have ever dealt with....”

Written on: 07/11/2010

The worst mobile company I have ever dealt with. Wasted time and money trying to cancel, was put on hold but kept getting cut off. Overcharged on last bill so could have happened before without knowing. Very ignorant customer care man when trying to cancel, wish I had got his name because he should be dismissed. Would not recommend to my worst enemy… Read Full Review

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★☆☆☆☆

“£25 mobile contract always costs £55 to £65 because of...”

Written on: 10/09/2010

£25 mobile contract always costs £55 to £65 because of so many additional charges from call charges 084 numbers and some mobiles… Read Full Review

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★☆☆☆☆

“Their billing is the worst in the world. They over...”

Written on: 01/09/2009

Their billing is the worst in the world. They over charge OVER AND OVER AND OVER. Money vanishes from my phone without a record of where it went.

Today I discovered that Virgin Mobile has been charging me an extra 10 cents every day for "WAP access", because apparently I ONCE went online and so VM then charges you EVERY DAY from that point on.

Yeah, the refunded me the 3 dollars that I could prove was charged, but they refused to admit they have any records older than 30 days, and refused… Read Full Review

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☆☆☆☆☆

“Virgin Mobile Took 3 weeks to port my number! ...”

Written on: 12/06/2009

Virgin Mobile >Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card… Read Full Review

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★★★★★

“I have previously been with Virgin on a pay as you go...”

Written on: 19/02/2009 by riker (77 reviews written)

I have previously been with Virgin on a pay as you go basis. They were really helpful when I asked for my PAC to port over to Vodafone. Now they have some great contracts from £8.50 per month over 18 months for 100 minutes and texts with an unusually good choice of free handsets. I am now returning to Virgin on contract. I placed my order over the website but I had to ring their Customer Services as I never had an email due to my chosen handset going out of stock. They rang me back when… Read Full Review

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★★★★★

“Virgin Mobile. Was looked after as soon as I arrived....”

Written on: 27/01/2009 by R W Jones (2 reviews written)

Virgin Mobile. Was looked after as soon as I arrived. Good contract but was unhappy with phone. I was given a refund on the spot. Kept the contract as it was very good value for sim only deal. I cannot fault them… Read Full Review

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★☆☆☆☆

“First off, I tried ordering a new mobile online -...”

Written on: 24/09/2008 by TM50 (1 review written)

First off, I tried ordering a new mobile online - their website doesn't work for me- never has and probably never will. Next I tried emailing them - they are very keen on their automated responses but nothing that actually solves your problems. Tried phoning them - they gave me two options to start with, neither of which I required but in my despair had to choose one anyway....when I finally get through to an operator I am informed that I "probably" need to send them my driving license because… Read Full Review

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★★☆☆☆

“As a pay-as-you-go customer Virgin would need to offer...”

Written on: 12/07/2008

As a pay-as-you-go customer Virgin would need to offer a better deal before I would return to them… Read Full Review

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★☆☆☆☆

“Was told phone would be here Friday morning....rang at...”

Written on: 28/01/2008

Was told phone would be here Friday morning....rang at 1pm told it would still be here by 6pm...never came, rang Saturday to be told it would be there today and if not Monday...never came all day, rang Sunday and was told best they could do was get it to me for Tuesday
...was not offered postage refund or anything like that and i had took a day off work to wait for the phone, and wasted all Saturday waiting… Read Full Review

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★☆☆☆☆

“Trying to get through to Virgin Mobile live help...”

Written on: 23/12/2007

Trying to get through to Virgin Mobile live help turned out to be a test of patience… Read Full Review

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☆☆☆☆☆

“I would never go with them again”

Written on: 10/11/2007 by ruddies (1 review written)

I would never go with them again… Read Full Review

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★★★★★

“Virgin Mobile is true to their word. Good prices and...”

Written on: 10/08/2007 by MzV (1 review written)

Virgin Mobile is true to their word. Good prices and customer service on-line or off… Read Full Review

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★☆☆☆☆

“I went with Virgin Mobile because I have tried...”

Written on: 22/05/2007 by yttap (1 review written)

I went with Virgin Mobile because I have tried T-Mobile. I signed a 2 year contract. I got no service, and T-Mobile cancelled my contract because engineers that belonged to their company said I could not get service. I was not contract phone smart at that time. To cut a long story short...It cost me $400.00 for breach of contract. My contract did state that no matter the reason of breach, I would be responsible for the $400.00. I AM NOT A HAPPY CELL PHONE USER!!! NOW I'm still trying to get a… Read Full Review

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★☆☆☆☆

“I purchased a VM phone from Virgin Mobile as a...”

Written on: 06/06/2006 by entropy49 (1 review written)

I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the next… Read Full Review

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☆☆☆☆☆

“I regret the fact that I was ever a customer of Virgin...”

Written on: 07/05/2006 by 1halbkei (1 review written)

I regret the fact that I was ever a customer of Virgin Mobile, and I will NOT recommend them to any one! The phones are nice, as are the ringtones, but the service is very poor!… Read Full Review

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