Virgin Mobile www.virginmobile.com Reviews
Latest Reviews
★★★☆☆
“GREAT VALUE FOR MONEY BUT TERRIBLE BILLING DEPARTMENT”
Written on: 06/03/2012 by flowerman999 (8 reviews written)
I AM PAYING £8.50 / MTH 800 MINS 1GB INTERNET 3000 TEXTS 3000 VIRGIN MINS BUT THIS IS MY BILLS FOR LAST 12 MONTHS: £12.56 £15.63 £2.89 £10.50 £45.00 £12.53 £12.56 £8.92 £20.43 £12.80 IT IS NEVER CONSISTENT THATS WHAT IS MOST ANNOYING WITH THIS COMPANY, THEY CHARGE YOU THEN CREDIT YOU BACK THEN CHARGE AGAIN ... ALL SEEMS TO BE RANDOM. IT ALL AVERAGES OUT AT £15/MTH SO IM HAPPY BUT REALLY CRAP BILLING, HOPE IT CHANGES. I EVEN SPOKE TO THE HEAD OF BILLING, SOME ASIAN / INDO... (read more)
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★☆☆☆☆
“rip off”
Written on: 31/01/2012 by aza786 (1 review written)
they cant seem to get my billing right..85 pounds for using 185 inclusive mins when i had a unlimited package and now 145 pounds...waiting for the breakdown and will report them...also come april will cancell the virgin media home package...sick of virgin..use to be a decent company..now the worst (read more)
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★★★★★
“I absolutely love virgin mobile it has great plans, i...”
Written on: 25/04/2011 by Mellx3 (1 review written)
I absolutely love virgin mobile it has great plans, i mean would not love to pay $25 for a monthly cellphone plan. i love virgin mobile and will always stay true to no contracts. last time i had a contract with t-mobile and my first bill came to $400 and i guarantee you i did not use that much. I hated them because after that i had to wait to get a new phone so that i do not have to pay that huge as bill. i love the lg optimus v it is a great phone and i do not know why anyone would say it... (read more)
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★☆☆☆☆
“Virgin mobile, RUN....purchased new android optimus v....”
Written on: 25/04/2011
Virgin mobile, RUN....purchased new android optimus v. It constantly freezes even In the middle of call. Replacement phone does the same thing. Was hexitant on letting me speak to a supervisor. He was rude, no good customer service skills at all. Wanted to send me the same phone a third time paid for insurance that dont apply. Would not give me a different type of phone. I hate virgin mobile. I am discusted. Please do it right or not at all. Worst cell phone company ever... They r... (read more)
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★☆☆☆☆
“The worst mobile company I have ever dealt with....”
Written on: 07/11/2010
The worst mobile company I have ever dealt with. Wasted time and money trying to cancel, was put on hold but kept getting cut off. Overcharged on last bill so could have happened before without knowing. Very ignorant customer care man when trying to cancel, wish I had got his name because he should be dismissed. Would not recommend to my worst enemy. (read more)
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★☆☆☆☆
“£25 mobile contract always costs £55 to £65 because of...”
Written on: 10/09/2010
£25 mobile contract always costs £55 to £65 because of so many additional charges from call charges 084 numbers and some mobiles. (read more)
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★☆☆☆☆
“Their billing is the worst in the world. They over...”
Written on: 01/09/2009
Their billing is the worst in the world. They over charge OVER AND OVER AND OVER. Money vanishes from my phone without a record of where it went.
Today I discovered that Virgin Mobile has been charging me an extra 10 cents every day for "WAP access", because apparently I ONCE went online and so VM then charges you EVERY DAY from that point on.
Yeah, the refunded me the 3 dollars that I could prove was charged, but they refused to admit they have any records older than 30 days, and...
(read more)
☆☆☆☆☆
“Virgin Mobile Took 3 weeks to port my number! ...”
Written on: 12/06/2009
Virgin Mobile >Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card. (read more)
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★★★★★
“I have previously been with Virgin on a pay as you go...”
Written on: 19/02/2009 by riker (77 reviews written)
I have previously been with Virgin on a pay as you go basis. They were really helpful when I asked for my PAC to port over to Vodafone. Now they have some great contracts from £8.50 per month over 18 months for 100 minutes and texts with an unusually good choice of free handsets. I am now returning to Virgin on contract. I placed my order over the website but I had to ring their Customer Services as I never had an email due to my chosen handset going out of stock. They rang me back... (read more)
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★★★★★
“Virgin Mobile. Was looked after as soon as I arrived....”
Written on: 27/01/2009 by R W Jones (2 reviews written)
Virgin Mobile. Was looked after as soon as I arrived. Good contract but was unhappy with phone. I was given a refund on the spot. Kept the contract as it was very good value for sim only deal. I cannot fault them (read more)
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Showing 1 - 10 of 33 Reviews
★☆☆☆☆
“First off, I tried ordering a new mobile online -...”
Written on: 24/09/2008 by TM50 (1 review written)
First off, I tried ordering a new mobile online - their website doesn't work for me- never has and probably never will. Next I tried emailing them - they are very keen on their automated responses but nothing that actually solves your problems. Tried phoning them - they gave me two options to start with, neither of which I required but in my despair had to choose one anyway....when I finally get through to an operator I am informed that I "probably" need to send them my driving license... (read more)
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★★☆☆☆
“As a pay-as-you-go customer Virgin would need to offer...”
Written on: 11/07/2008
As a pay-as-you-go customer Virgin would need to offer a better deal before I would return to them. (read more)
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★☆☆☆☆
“Was told phone would be here Friday morning....rang at...”
Written on: 28/01/2008
Was told phone would be here Friday morning....rang at 1pm told it would still be here by 6pm...never came, rang Saturday to be told it would be there today and if not Monday...never came all day, rang Sunday and was told best they could do was get it to me for Tuesday
...was not offered postage refund or anything like that and i had took a day off work to wait for the phone, and wasted all Saturday waiting
(read more)
★☆☆☆☆
“Trying to get through to Virgin Mobile live help...”
Written on: 23/12/2007
Trying to get through to Virgin Mobile live help turned out to be a test of patience. (read more)
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☆☆☆☆☆
“I would never go with them again”
Written on: 10/11/2007 by ruddies
I would never go with them again (read more)
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★★★★★
“Virgin Mobile is true to their word. Good prices and...”
Written on: 10/08/2007 by MzV (1 review written)
Virgin Mobile is true to their word. Good prices and customer service on-line or off. (read more)
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★☆☆☆☆
“I went with Virgin Mobile because I have tried...”
Written on: 22/05/2007 by yttap
I went with Virgin Mobile because I have tried T-Mobile. I signed a 2 year contract. I got no service, and T-Mobile cancelled my contract because engineers that belonged to their company said I could not get service. I was not contract phone smart at that time. To cut a long story short...It cost me $400.00 for breach of contract. My contract did state that no matter the reason of breach, I would be responsible for the $400.00. I AM NOT A HAPPY CELL PHONE USER!!! NOW I'm still trying to get... (read more)
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★☆☆☆☆
“I purchased a VM phone from Virgin Mobile as a...”
Written on: 06/06/2006 by entropy49
I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the... (read more)
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☆☆☆☆☆
“I regret the fact that I was ever a customer of Virgin...”
Written on: 07/05/2006 by 1halbkei
I regret the fact that I was ever a customer of Virgin Mobile, and I will NOT recommend them to any one! The phones are nice, as are the ringtones, but the service is very poor! (read more)
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★☆☆☆☆
“I'm really sorry I subscribed to Virgin. You can't...”
Written on: 12/03/2006 by patrick1234
I'm really sorry I subscribed to Virgin. You can't send text messages overseas which is a big downer for me. the rates are expensive. If Branson put more money into creating a better service instead of throwing money at a massive marketing campaign then perhaps I wouldn't be so angry. (read more)
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Showing 11 - 20 of 33 Reviews
★★☆☆☆
“If your gas station said they would come round to your...”
Written on: 03/01/2006 by Gnarly (1 review written)
If your gas station said they would come round to your house and siphon back any unused gas if you did not use it according to their schedule; or if your pharmacy said they would take back unused medications after 3 weeks if not used, would you still buy from them? This is my beef with Virgin Mobile USA. (read more)
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★★★★☆
“Virgin Mobile USA offer satisfactory service and...”
Written on: 19/10/2005 by rocketrancher
Virgin Mobile USA offer satisfactory service and availability. Customer service is fair, but not the brightest bulbs in the string (tend to emit technical BS). Highest degree of simplicity for establishing and maintaining account. (read more)
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★★★★★
“Virgin mobile has the BEST PHONES. They just recently...”
Written on: 21/09/2005 by fortunecookie12345 (1 review written)
Virgin mobile has the BEST PHONES. They just recently added one that has mp3, video, camera pix, web surfing, and even AIM. Their service coverage is amazing. About the phones, I myself have a Audiovox Flasher v7. I have accidentally dropped it multiple times, and it still functions fully. I don't know about the other phones, but that's the case with my phone. Their Kyocera "Slider Sonic" is the sexiest phone I have ever seen, even for planned phones. (read more)
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★☆☆☆☆
“The availability from Virgin Mobile for a replacement...”
Written on: 13/09/2005 by sandy jenkins
The availability from Virgin Mobile for a replacement product such as home chargers, is zero. No one seemed to care whether or not I remained a customer. I have made 6 attempts to get a charger for my phone, because they took my other phone charger and kept it. I cannot replace it because no one sells them. My phone is still under warranty, and I have not been able to use it for the last 3 months! (read more)
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★★★★☆
“I own two Virgin Mobile phones. I read some reviews...”
Written on: 12/09/2005 by gatorlover
I own two Virgin Mobile phones. I read some reviews on this website about defective phones, and/or phones that broke after being dropped just once onto a carpeted floor. I find that VERY hard to believe. I am a klutz, and drop my phones ALL the time, and they have NEVER malfunctioned. Plus, I recently lost my phone at a job site (construction), and my poor cell phone sat buried in the mud while it rained all day. I got my phone back after 8 hours, and thought it was a goner. I allowed... (read more)
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★★★★☆
“I just wish Virgin Mobile had more minutes for what...”
Written on: 02/08/2005 by Eddie murffy
I just wish Virgin Mobile had more minutes for what you pay for (read more)
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★★★☆☆
“I would have liked to seen the co. pull the bad phones...”
Written on: 29/03/2005 by benjamin zarzana
I would have liked to seen the co. pull the bad phones they obviously new about so I didn't buy a defective one, and go through all of this. What I got was a don't ask don't tell response! If I didn't tell them about my problem they wouldn't have said anything, that's not the way to keep customers happy you say you're concerned about! (read more)
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★★★★☆
“Overall, I like the www.virginmobile.com online shop...”
Written on: 15/06/2004 by jackee21213
Overall, I like the www.virginmobile.com online shop and the phone. I just wish it was just a little bit cheaper to use at night and or weekends. (read more)
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★★★★★
“I really like the Virgin mobile phone, but the only...”
Written on: 05/04/2004 by Tamhra Towner (1 review written)
I really like the Virgin mobile phone, but the only thing I don't like is that there's no free nights and weekends. Now, if they had that, then the phone would be off the chain. (read more)
Visit virginmobile.com217057_Darius1's Response to Tamhra Towner's Review
Written on: 14/11/2005
I like all the things that Virgin Mobile has setup for you but, they should have a plan for free nights and weekends or just the weekends. They should have deals were you get to call somewhere for free.
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★★★☆☆
“I've had a Virgin mobile phone for 1 1/2 years now. ...”
Written on: 23/03/2004 by gracielee1234
I've had a Virgin mobile phone for 1 1/2 years now. Over Christmas I bought myself the new Vox and after one drop on a carpeted floor, it was broken. But hey, the old phone is still kicking. I was bummed out because the new phone was really nice. As far as expeneses go, I go through 30 to 50 dollars every month, not too bad. (read more)
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Showing 21 - 30 of 33 Reviews
☆☆☆☆☆
“I bought a 20$ phone card at Target, went out in the...”
Written on: 24/12/2003 by Dont Tread On Me (1 review written)
I bought a 20$ phone card at Target, went out in the parking lot and activated the card. No service. Called their rude customer service, who told me someone had just used the same card and pin number in another state. Treated me like a crook, insinuated I was a liar. Called more people at Virgin with same results. Filed complaint with BBB. They blew off the BBB. I was out the 20 and the 100 $ I paid for the phone. Virgin Mobile are awful!!!!! (read more)
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★★★★☆
“I've had post paid phones in the past but have always...”
Written on: 25/06/2003 by Okay.
I've had post paid phones in the past but have always used too few of my minutes.
If you just want a phone for emergencies or rarely use your phones, go with virgin mobile, they are by far the cheapest among the prepaid carriers.
Coverage in the US is OK, not the best however. Anyone who has had a Sprint phone knows how it is, there are black spots and drop calls, but I guess it's tolerable.
Those who like to chitchat on your phones better stick to the regular post paid ones, since at...
(read more)
★★★★★
“Plan on getting the vox 8500. I have looked into other...”
Written on: 18/05/2003 by voxguy.
Plan on getting the vox 8500. I have looked into other prepaids but this is cheap although it has no free nights and weekends it is the cheapest I have saw. 25 cents for the first 10 mins and for the rest of the day 10 cents a min. Runs on the Sprint PCS network. Also customer service very good no robots you get live people. Also don't get charged for roaming. Great overall go to virginmobile.com for more details. (read more)
Visit virginmobile.com117330_Encrypt.'s Response to voxguy.'s Review
Written on: 20/07/2003
This review sucks! You have no idea what you are talking about! Free nights on a prepaid? Not possible. Also it is 90 days to the nexy manditory top up. Get your facts straight!!!!!
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Rockgurl's Response to voxguy.'s Review
Written on: 14/09/2003
i just want to say i agree that this is a good phone. and i also want to say that Encrypt doesn't know what they are talking about. there are quite a few prepaid wireless phones that have free night and weekend minutes. if you ACTUALLY DID YOUR RESEARCH, you would know that. :D
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240700_Shilaelise's Response to 233736_patrick1234's Review
Written on: 29/04/2006
Two points:-
1. Unused airtime DOES carry over when you top up. The only time you lose the balance is if you go a total of 5 MONTHS without topping, then you lose balance and phone number but within 60 MORE DAYS after that you can have your deactivation balance restored but not your phone number.
2. You can text internationally, you just have to send it to the email address for the other persons cell phone. VM's would be yourcellnumber@vmobl.com. Gotta find the domain for the other carrier and you can send SMS internationally.
Hope that helps :D