Have my email from them confirming after my 46 min on hold (you cant cancell online you have to speak to c/s)my account is cancelled. Yet they continue to reinstate my direct debit, even though cancelled by me at bank. THIS IS A CRIME, using previously known info to start an unauthorised direct debit, but hey We're Virgin Mobile, we can do what ever we want.... no monies due, agreed with their overseas agent on my call. DON TOUCH THIS COMPANY it has nothing at all to do with the airline guy - he sold it, took his money and ran....

I have been with Virgin since it started and have all their services. I wouldn't recommend them to my worst enemy Al Capone was an honest gentleman compared to Sir Richard.customer service is abysmal,no U.K.call team.India or Philippines. Yours totally exasperated.

I AM PAYING £8.50 / MTH 800 MINS 1GB INTERNET 3000 TEXTS 3000 VIRGIN MINS BUT THIS IS MY BILLS FOR LAST 12 MONTHS: £12.56 £15.63 £2.89 £10.50 £45.00 £12.53 £12.56 £8.92 £20.43 £12.80 IT IS NEVER CONSISTENT THATS WHAT IS MOST ANNOYING WITH THIS COMPANY, THEY CHARGE YOU THEN CREDIT YOU BACK THEN CHARGE AGAIN ... ALL SEEMS TO BE RANDOM. IT ALL AVERAGES OUT AT £15/MTH SO IM HAPPY BUT REALLY CRAP BILLING, HOPE IT CHANGES. I EVEN SPOKE TO THE HEAD OF BILLING, SOME ASIAN / INDO DUDE SAYING WE HAVE EXCELLENT BILLING METHOD....YER MAYBE ON YOUR SIDE BUT NOT FOR CUSTOMER! T-MOBILE USE TO CHARGE ME LIKE THIS: £15.36 £15.36 £15.36 £15.36 £15.36 £15.36

they cant seem to get my billing right..85 pounds for using 185 inclusive mins when i had a unlimited package and now 145 pounds...waiting for the breakdown and will report them...also come april will cancell the virgin media home package...sick of virgin..use to be a decent company..now the worst

I absolutely love virgin mobile it has great plans, i mean would not love to pay $25 for a monthly cellphone plan. i love virgin mobile and will always stay true to no contracts. last time i had a contract with t-mobile and my first bill came to $400 and i guarantee you i did not use that much. I hated them because after that i had to wait to get a new phone so that i do not have to pay that huge as bill. i love the lg optimus v it is a great phone and i do not know why anyone would say it is a bad phone cause it really isn't and it works just like the iphone. my respects to virgin mobile. there phones are pretty expensive but they are good and i rather pay that then have a dang contract.

I have previously been with Virgin on a pay as you go basis. They were really helpful when I asked for my PAC to port over to Vodafone. Now they have some great contracts from £8.50 per month over 18 months for 100 minutes and texts with an unusually good choice of free handsets. I am now returning to Virgin on contract. I placed my order over the website but I had to ring their Customer Services as I never had an email due to my chosen handset going out of stock. They rang me back when the handset was available next day and also rang me back to take the PAC number. They even gave me the date when the number would be ported within 2 days. I am quite impressed at the moment and hope to stay with Virgin for some time. Also I talked a friend into buying a new pay as you go handset - she was already with Virgin and got a discount of £40!

Virgin Mobile. Was looked after as soon as I arrived. Good contract but was unhappy with phone. I was given a refund on the spot. Kept the contract as it was very good value for sim only deal. I cannot fault them

First off, I tried ordering a new mobile online - their website doesn't work for me- never has and probably never will. Next I tried emailing them - they are very keen on their automated responses but nothing that actually solves your problems. Tried phoning them - they gave me two options to start with, neither of which I required but in my despair had to choose one anyway....when I finally get through to an operator I am informed that I "probably" need to send them my driving license because I "probably" haven't passed their credit check....and then I have to phone "sales" to re-place my order. Weariness. So I phone "sales" where I get the pleasure of sharing my personal details with some person who eventually (after nearly an hour!) informs me that I should be getting 3 confirmation emails followed by next day delivery of my phone. I wait...and wait....and wait....and one week later, still no emails and certainly no phone. I contact them again only to get the same script - by this point my fuse has blown and I tell them where to go!
I have now switched to Tesco mobile who will surely have to go some length to exceed Virgin mobile!!! >:(

I would never go with them again

Virgin Mobile is true to their word. Good prices and customer service on-line or off.

I went with Virgin Mobile because I have tried T-Mobile. I signed a 2 year contract. I got no service, and T-Mobile cancelled my contract because engineers that belonged to their company said I could not get service. I was not contract phone smart at that time. To cut a long story short...It cost me $400.00 for breach of contract. My contract did state that no matter the reason of breach, I would be responsible for the $400.00. I AM NOT A HAPPY CELL PHONE USER!!! NOW I'm still trying to get a contract phone service.

Folks...tell me why WE have to sign a contract??!! Hey, we are the customer!!! Why do we have to continue to send phones back and use our valuable time in doing so?

I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the next day to get a tracking number for the new phone. When I did so, they again said that there was never an order placed, and yet again they placed an order for the new phone. I told them that I just wanted my money back (they have the money that I spent on the phone, and for the initial service that I have never been able to use). They said that they have made it right and that I should have the phone in another 2 days. I have yet to use a phone or the service after 6 weeks. They still have my money and I have no phone.