Virgin Mobile www.virginmobile.com Reviews

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 5 ratings and 27 reviews

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Average Ratings for Virgin Mobile www.virginmobile.com

  • Customer Service2.1 stars
  • Quality of website2.5 stars
  • Value for Money2.3 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2.4 stars

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27 Reviews For Virgin Mobile www.virginmobile.com

  • Guest 1st Sep 2009

    Reviewer rating: 1 stars


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    Their billing is the worst in the world. They over charge OVER AND OVER AND OVER. Money vanishes from my phone without a record of where it went.

    Today I discovered that Virgin Mobile has been charging me an extra 10 cents every day for "WAP access", because apparently I ONCE went online and so VM then charges you EVERY DAY from that point on.

    Yeah, the refunded me the 3 dollars that I could prove was charged, but they refused to admit they have any records older than 30 days, and refused to admit they had been charging me an extra 3 bucks a month for the last 5 years. That's 180 bucks Virgin Mobile stole from me.

  • Guest 12th Jun 2009

    Reviewer rating: 0 stars


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    Virgin Mobile >Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card.

  • riker Rank: Major 19th Feb 2009

    Reviewer rating: 4.5 stars


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    I have previously been with Virgin on a pay as you go basis. They were really helpful when I asked for my PAC to port over to Vodafone. Now they have some great contracts from £8.50 per month over 18 months for 100 minutes and texts with an unusually good choice of free handsets. I am now returning to Virgin on contract. I placed my order over the website but I had to ring their Customer Services as I never had an email due to my chosen handset going out of stock. They rang me back w ...

  • R W Jones Rank: Lance Corporal 27th Jan 2009

    Reviewer rating: 4.5 stars


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    Virgin Mobile. Was looked after as soon as I arrived. Good contract but was unhappy with phone. I was given a refund on the spot. Kept the contract as it was very good value for sim only deal. I cannot fault them

  • TM50 24th Sep 2008

    Reviewer rating: 0.5 stars


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    First off, I tried ordering a new mobile online - their website doesn't work for me- never has and probably never will. Next I tried emailing them - they are very keen on their automated responses but nothing that actually solves your problems. Tried phoning them - they gave me two options to start with, neither of which I required but in my despair had to choose one anyway....when I finally get through to an operator I am informed that I "probably" need to send them my driving license because I ...

  • Guest 12th Jul 2008

    Reviewer rating: 1.5 stars


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    As a pay-as-you-go customer Virgin would need to offer a better deal before I would return to them.

  • Guest 28th Jan 2008

    Reviewer rating: 1 stars


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    Was told phone would be here Friday morning....rang at 1pm told it would still be here by 6pm...never came, rang Saturday to be told it would be there today and if not Monday...never came all day, rang Sunday and was told best they could do was get it to me for Tuesday...was not offered postage refund or anything like that and i had took a day off work to wait for the phone, and wasted all Saturday waiting

  • Guest 23rd Dec 2007

    Reviewer rating: 0.5 stars


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    Trying to get through to Virgin Mobile live help turned out to be a test of patience.

  • ruddies 10th Nov 2007

    Reviewer rating: 0 stars


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    I would never go with them again

  • MzV 10th Aug 2007

    Reviewer rating: 5 stars


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    Virgin Mobile is true to their word. Good prices and customer service on-line or off.

  • yttap 22nd May 2007

    Reviewer rating: 0.5 stars


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    I went with Virgin Mobile because I have tried T-Mobile. I signed a 2 year contract. I got no service, and T-Mobile cancelled my contract because engineers that belonged to their company said I could not get service. I was not contract phone smart at that time. To cut a long story short...It cost me $400.00 for breach of contract. My contract did state that no matter the reason of breach, I would be responsible for the $400.00. I AM NOT A HAPPY CELL PHONE USER!!! NOW I'm still trying to get a co ...

  • entropy49 6th Jun 2006

    Reviewer rating: 1 stars


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    I purchased a VM phone from Virgin Mobile as a mother's day gift for my mother. The phone was never able to be programmed. They had me send it back to them, and they said they would send me a new phone. FedEx picked up the phone, but I had to contact Virgin Mobile to find out when they would be sending the new one. They said that the order was never placed, so they placed another order for the new phone and said that I would be getting it within 2 days, and that I could call back the next da ...

  • 1halbkei 7th May 2006

    Reviewer rating: 0 stars


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    I regret the fact that I was ever a customer of Virgin Mobile, and I will NOT recommend them to any one! The phones are nice, as are the ringtones, but the service is very poor!

  • patrick1234 12th Mar 2006

    Reviewer rating: 0.5 stars


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    I'm really sorry I subscribed to Virgin. You can't send text messages overseas which is a big downer for me. the rates are expensive. If Branson put more money into creating a better service instead of throwing money at a massive marketing campaign then perhaps I wouldn't be so angry.

  • Gnarly Rank: Lance Corporal 3rd Jan 2006

    Reviewer rating: 1.5 stars


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    If your gas station said they would come round to your house and siphon back any unused gas if you did not use it according to their schedule; or if your pharmacy said they would take back unused medications after 3 weeks if not used, would you still buy from them? This is my beef with Virgin Mobile USA.

  • rocketrancher 19th Oct 2005

    Reviewer rating: 3.5 stars


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    Virgin Mobile USA offer satisfactory service and availability. Customer service is fair, but not the brightest bulbs in the string (tend to emit technical BS). Highest degree of simplicity for establishing and maintaining account.

  • fortunecookie12345 22nd Sep 2005

    Reviewer rating: 4.5 stars


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    Virgin mobile has the BEST PHONES. They just recently added one that has mp3, video, camera pix, web surfing, and even AIM. Their service coverage is amazing. About the phones, I myself have a Audiovox Flasher v7. I have accidentally dropped it multiple times, and it still functions fully. I don't know about the other phones, but that's the case with my phone. Their Kyocera "Slider Sonic" is the sexiest phone I have ever seen, even for planned phones.

  • sandy jenkins 13th Sep 2005

    Reviewer rating: 0.5 stars


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    The availability from Virgin Mobile for a replacement product such as home chargers, is zero. No one seemed to care whether or not I remained a customer. I have made 6 attempts to get a charger for my phone, because they took my other phone charger and kept it. I cannot replace it because no one sells them. My phone is still under warranty, and I have not been able to use it for the last 3 months!

  • gatorlover 12th Sep 2005

    Reviewer rating: 3.5 stars


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    I own two Virgin Mobile phones. I read some reviews on this website about defective phones, and/or phones that broke after being dropped just once onto a carpeted floor. I find that VERY hard to believe. I am a klutz, and drop my phones ALL the time, and they have NEVER malfunctioned. Plus, I recently lost my phone at a job site (construction), and my poor cell phone sat buried in the mud while it rained all day. I got my phone back after 8 hours, and thought it was a goner. I allowed the ...

  • Eddie murffy 2nd Aug 2005

    Reviewer rating: 3.5 stars


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    I just wish Virgin Mobile had more minutes for what you pay for