The Bridal House, Leeds Reviews

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★★★★☆
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The Bridal House, Leeds

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Latest Reviews

★☆☆☆☆

“Shocking Service..Bad Management”

Written on: 07/02/2016 by Beckham420 (1 review written)

The Bridal house in Leeds is a great place to buy a dress, if. Nothing goes wrong. Please read the previous reviews. They are not wrong. Some im sure have had great service but in my experience the negatives review totally reflect the service I received. I bought my dress here, like many others, after receiving poor service elsewhere. My first impressions were great and I thought this was the place to buy..and I did. However, once money had changed hands the story changed. The Manageress /… Read Full Review

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Merlripley's Comment

Written on: 27/02/2016

We are sorry you felt you had to put a complaint on line, if you had contacted the owner to point out what you felt had gone wrong I am sure she would have wanted to resolve the matter, please contact her and let her know how you feel, and give her the oppertunity to sort it but you dont stipulate what it is that upset you.

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★★★★★

“Amazing fantastic helpful :)”

Written on: 09/01/2016 by Lolly..x (1 review written)

I went to bridal house after my first wedding dress was ruined by another company 6 weeks before my wedding. All the staff were very helpful and supporting, they managed to find me a dress and alter it all in time for my big day. My dress was lace and the seamstress had a big job to do in little time and the dress was altered to perfection. No time was spared. They saved my big day :) I have now just taken my dress back to the shop to get it dry cleaned and the owner was extremely helpful she… Read Full Review

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★☆☆☆☆

“Staff great owner a witch ”

Written on: 07/11/2015 by Milar22 (1 review written)

Bought my dress here , the lady who served me was fantastic , but the owner well what can I saw she wasn't only rude to me but horrid to her staff , I only bought the dress at the bridal house because I couldn't find the same dress somewhere else , the lady who fitted and altered my dress was lovely and very good at her job but again the owner kept putting her down , I really don't know how she still has staff and would not recommend any one going… Read Full Review

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★☆☆☆☆

“NEARLY RUINED MY BIG DAY”

Written on: 26/07/2015 by Smudgethecat (1 review written)

I bought my dress from this shop and was happy until I had the alterations done. The first fitting went well then the second fitting they accused me of loosing lots of weight which I hadn't as they said the top was really big so they then re-pinned the dress I was shocked by their attitude towards me and they made me feel uncomfortable and I wondered how the dress could be so wrong on the first fitting. They said everything would be fine and the dress would be fine on the day. I had a horrible… Read Full Review

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★☆☆☆☆

“Rude & Surly Staff, Appalling Customer Service”

Written on: 19/11/2014 by 197Wade (1 review written)

I visited the Bridal House looking to purchase a veil for my forthcoming wedding and unfortunately the customer service leaves little to be desired . The young lady who was initially assisting me was quite pleasant , however half way through discussing my options with her another older assistant abruptly interrupted us and snarled " You can try the veil on BUT you CANT try THAT dress on" . This was obviously in reaction to the fact that I had bought along my wedding dress in order to check that… Read Full Review

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Bridalh's Comment

Written on: 22/11/2014

I do remember you from when you came to look at veils and I listened to your complaint however I spoke to the lady in question and she denied tyhat she was rude to you I also asked the other customers who were present at the time and they told me that she was not rude they heard every word what took place. As for calling the shop dull and dreary I have had this shop for decades and am happy to say we are not dull or rude. and considering you did not look at our gowns I find your comments unrealistic.

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★☆☆☆☆

“Dissapointing Aftersales”

Written on: 06/10/2014 by Willis426 (1 review written)

Following my daughters purchase of a £1,000 wedding dress in January of this year, the staff at Bridal House could not have been bothered less. On the wedding day there were issues with the fit of the dress to the point where a friend who also worked in the trade didnt feel any alterations had been made. This store is currently moving premesis and the owner is much more involved in that than providing the kind of customer seervice you would expect from a well placed Leeds city centre boutique… Read Full Review

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Merlripley's Comment

Written on: 09/10/2014

I most certainly am concerned about my customers why did you not contact if you had any problems,, all problems are solvable. as for alterations they will have been done as you would have to sign a release form after a final fitting declaring that you were satisfied please contact the shop and explain your comments, and can you let me know who you are.

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★★★★★

“Made to measure 1950's style dress”

Written on: 03/06/2014 by anncasemore (1 review written)

On the 1st of January 2014 my partner proposed and we began to plan our wedding. I found the Bridal House in Leeds on line and went along to see them and we talked through what I wanted. Because I wanted a 1950’s style, tea length dress, they offered to make my dress for me, so that it would be just as I wanted it to be. I had my measurements taken and we drew a sketch of what I would like. When I first saw the dress I thought it was lovely, it fitted straight away. A few tweaks later and it… Read Full Review

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★★★★☆

“The extra mile”

Written on: 19/05/2014 by ShelbyMcElroy (1 review written)

l bought my wedding gown here today and was served by a lovely lady. she jnows ger stuff. She put me and my boyfriend at ease. Thankyou again… Read Full Review

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★☆☆☆☆

“Awful, Rude Staff ”

Written on: 12/05/2014 by AE111 (1 review written)

Appalling. Called in hoping to find a dress for my soon to be daughter in law. The staff were RUDE. We were made to feel we were putting them out by just being there. We didn't see any dresses except the one in the window. I am disabled and was told that the wedding dresses were upstairs [no lift] and the sale dresses were downstairs, and that I wouldn't be able to get to them. The shop was empty of customers, but they didn't offer to bring any dresses for us to see. I felt miserable when we… Read Full Review

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Bridalh's Response to AE111's Review

Written on: 22/05/2014

sorry but not so you were not treated rudely at all in fact we asked if you would like to go to the suite for a preview and you declined. we also informed you of our new shop opening soon that was all on one level to make life easier for people with walking difficultys and you said that was going to be better for you so I am the lady that spoke to you and I was not rude at all.

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Ae111's reply to Bridalh's Comment

Written on: 22/05/2014

Good Lord, if that was your version of being polite then I wouldn't like to be in the shop when you ARE being rude. You did not invite me for any kind of "preview" so I have to respectfully disagree. My daughter in law is very shy and was dreading shopping for a dress as we had heard a lot of bridal shops have very snotty assistants. However we managed to find a lovely friendly shop to take her to and she has found a beautiful dress.

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★★★★★

“wow”

Written on: 30/03/2014 by Allenbt417 (1 review written)

Thanks to all the staff at the shop. You are all great . You made me feel special… Read Full Review

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★★★★★

“Thank you Lois”

Written on: 29/03/2014 by Sincerec395 (1 review written)

Just want to say thank you to the bridal house staff, they were extremely helpful, especially Lois. Lois you helped me choose my dream dress and made me feel so welcome during my appointment. The dress is beautiful and I can't wait for my fitting. Best place to go in Leeds and would fully recommend to anyone! … Read Full Review

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★★★★★

“very happy”

Written on: 24/10/2013

I went to the bridal house in floods of tears after going to Abigails were they told me I was fat. How nasty. The staff were great. They made me feel like a princess, this is a shop all brides must visit… Read Full Review

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★★★★★

“The best bridal shop in Leeds”

Written on: 17/04/2013

I would highly recommend the bridal house in Leeds! Their dresses are top quality and the service is even better. I went to many different shops whilst looking for my dress and hands down without a doubt was the best by far. The staff are extremely friendly and helpful and made me and my mum feel very welcome. The alteration service is brilliant. I would highly recommend them, defiantly worth a visit… Read Full Review

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★★★★★

“Thanks Michelle”

Written on: 23/10/2012

Iwould like to thank Michelle at the bridal house, she really knew her stuff.The shop had a cosy feel to it and i felt so at home.Michelle had so much time and asked me what i wanted, i felt so happy she was a ray of sunshine. To all you brides out there you must pay this shop a visit… Read Full Review

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★★★★★

“angela oconnors wedding”

Written on: 14/07/2012

I would like to say a big thankyou to angela and staff at bridal house all four bridesmaids looked fantastic and also the bride angie looked gourgeous as well you did a brilliant job thankyou everybody … Read Full Review

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★★★★★

“Fantastic from start to finish”

Written on: 18/06/2012 by JayneBurton (1 review written)

Merle and her team are fantastic. The service I got was first class. I am 49yrs old and was a bit worried that the shop would be full of young brides, that was not the case at all. They went out of their way for me and my bridesmaids. I was thrilled with my dress they let me take as much time as I wanted when I was choosing. I would urge anyone looking for a wedding dress to pay them a visit Jayne in Lincoln… Read Full Review

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★★★★★

“Thank you Bridal House Leeds.”

Written on: 17/05/2012 by warriner (1 review written)

From the first moment I walked into the shop the staff were very friendly and helpful. Went back a few times until I decided on my final choice and they have gone out of there way to fit in around me and my working pattern. Also got my bridesmaids dresses from them and again all bridesmaids were made to feel welcome and all staff very helpful. All the alterations that needed to be done have been fantastic and again all staff have fitted around myself and bridesmaids. A Big Big thank you to you… Read Full Review

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Guest's Response to warriner's Review

Written on: 21/05/2012

THANK YOU wedding was on saturday 19th May and everyone thought the dress was lovely, beautiful, amazing and i felt so confident walking down the Aisle. left a few people in tears just a few comments that i received.
Once again a BIG THANK YOU

From Sharon x

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★★★★★

“Amazing shop for wedding dresses etc!”

Written on: 02/04/2012

I first called the shop to make an appointment and only did it a few days in advance as work commitments mean its difficult getting the time off. However the accommodated me on the Friday at 11. I Went in about twenty minutes early but they were fine with that. Had a young girl called jess that helped me. I wasn't too sure on what I wanted so We picked out various styles etc. after about twenty minutes of not seeing anything That i liked or felt comfortable in. We decided to try something more… Read Full Review

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★☆☆☆☆

“I don't think so!”

Written on: 27/03/2012 by elvish (1 review written)

Well what a waste of time! I walked into this place today, and was practically ushered back out the door. She asked when the wedding was, to which I replied 2014, at which point she lost complete interest, told me that all the dresses will change in that time etc, and that I need an appointment anyway. Firstly, fair enough of the appoinment front. This is my first time, and I'm not quite sure of how it all works, so I can understand that. However she then went of to say essentially, to… Read Full Review

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Guest's Response to elvish's Review

Written on: 28/07/2012

Had the exact same experience last week... getting married in august next year (2013) and like you ushered out of the door and told to look at their website for ideas online when i only wanted a browse an idea of styles. walked round to berketex that is just located on the corner and they couldnt do enough for me it didnt matter that i didnt have an appointment they fussed around me and i ended up falling in love with my dream dress and put a deposit down straightaway to me choosing your dress is the most exciting part before the actual day and to be treated so rudly is embarrassing. There are ways of talking to people and bridal house to me need training on their customer service skills....

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Merlripley's Response to elvish's Review

Written on: 30/03/2013

no dear I dont think so we are not in the habit of ushering people out of the door not true we allways ask you to make appointments if you dont have one but we cant fit people in on busy days no matter how we try if the book is full we are not perfect but certainly we are not rude.

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★★★★★

“Thank you to The Bridal House”

Written on: 27/10/2011 by ClaireAtkinson (1 review written)

I recently purchased two bridesmaid dressed from The Bridal House in Leeds. The dresses arrived earlier than expected and all fittings and alterations were carried out very professionally. The owner was friendly and her staff extremely understanding, especially when i had a hissy fit in the shop. Communication was also good and they were very accommodating with the fittings of one bridesmaid who could only visit the shop on a weekend. The bridesmaids looked fabulous in their dresses on the… Read Full Review

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