The Bridal House, Leeds Reviews

Click here if this is your business
★★★★☆
3.7 / 5
71% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
The Bridal House, Leeds - Ask a question now

Media Gallery for The Bridal House, Leeds

The Bridal House, Leeds

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Made to measure 1950's style dress”

Written on: 03/06/2014 by anncasemore (1 review written)

On the 1st of January 2014 my partner proposed and we began to plan our wedding. I found the Bridal House in Leeds on line and went along to see them and we talked through what I wanted. Because I wanted a 1950’s style, tea length dress, they offered to make my dress for me, so that it would be just as I wanted it to be. I had my measurements taken and we drew a sketch of what I would like. When I first saw the dress I thought it was lovely, it fitted straight away. A few tweaks later and it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“The extra mile”

Written on: 19/05/2014 by ShelbyMcElroy (1 review written)

l bought my wedding gown here today and was served by a lovely lady. she jnows ger stuff. She put me and my boyfriend at ease. Thankyou again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful, Rude Staff ”

Written on: 12/05/2014 by AE111 (1 review written)

Appalling. Called in hoping to find a dress for my soon to be daughter in law. The staff were RUDE. We were made to feel we were putting them out by just being there. We didn't see any dresses except the one in the window. I am disabled and was told that the wedding dresses were upstairs [no lift] and the sale dresses were downstairs, and that I wouldn't be able to get to them. The shop was empty of customers, but they didn't offer to bring any dresses for us to see. I felt miserable when we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bridalh's Response to AE111's Review

Written on: 22/05/2014

sorry but not so you were not treated rudely at all in fact we asked if you would like to go to the suite for a preview and you declined. we also informed you of our new shop opening soon that was all on one level to make life easier for people with walking difficultys and you said that was going to be better for you so I am the lady that spoke to you and I was not rude at all.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ae111's reply to Bridalh's Comment

Written on: 22/05/2014

Good Lord, if that was your version of being polite then I wouldn't like to be in the shop when you ARE being rude. You did not invite me for any kind of "preview" so I have to respectfully disagree. My daughter in law is very shy and was dreading shopping for a dress as we had heard a lot of bridal shops have very snotty assistants. However we managed to find a lovely friendly shop to take her to and she has found a beautiful dress.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“wow”

Written on: 30/03/2014 by Allenbt417 (1 review written)

Thanks to all the staff at the shop. You are all great . You made me feel special… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thank you Lois”

Written on: 29/03/2014 by Sincerec395 (1 review written)

Just want to say thank you to the bridal house staff, they were extremely helpful, especially Lois. Lois you helped me choose my dream dress and made me feel so welcome during my appointment. The dress is beautiful and I can't wait for my fitting. Best place to go in Leeds and would fully recommend to anyone! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“very happy”

Written on: 24/10/2013

I went to the bridal house in floods of tears after going to Abigails were they told me I was fat. How nasty. The staff were great. They made me feel like a princess, this is a shop all brides must visit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The best bridal shop in Leeds”

Written on: 17/04/2013

I would highly recommend the bridal house in Leeds! Their dresses are top quality and the service is even better. I went to many different shops whilst looking for my dress and hands down without a doubt was the best by far. The staff are extremely friendly and helpful and made me and my mum feel very welcome. The alteration service is brilliant. I would highly recommend them, defiantly worth a visit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thanks Michelle”

Written on: 23/10/2012

Iwould like to thank Michelle at the bridal house, she really knew her stuff.The shop had a cosy feel to it and i felt so at home.Michelle had so much time and asked me what i wanted, i felt so happy she was a ray of sunshine. To all you brides out there you must pay this shop a visit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“angela oconnors wedding”

Written on: 14/07/2012

I would like to say a big thankyou to angela and staff at bridal house all four bridesmaids looked fantastic and also the bride angie looked gourgeous as well you did a brilliant job thankyou everybody … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic from start to finish”

Written on: 18/06/2012 by JayneBurton (1 review written)

Merle and her team are fantastic. The service I got was first class. I am 49yrs old and was a bit worried that the shop would be full of young brides, that was not the case at all. They went out of their way for me and my bridesmaids. I was thrilled with my dress they let me take as much time as I wanted when I was choosing. I would urge anyone looking for a wedding dress to pay them a visit Jayne in Lincoln… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thank you Bridal House Leeds.”

Written on: 17/05/2012 by warriner (1 review written)

From the first moment I walked into the shop the staff were very friendly and helpful. Went back a few times until I decided on my final choice and they have gone out of there way to fit in around me and my working pattern. Also got my bridesmaids dresses from them and again all bridesmaids were made to feel welcome and all staff very helpful. All the alterations that needed to be done have been fantastic and again all staff have fitted around myself and bridesmaids. A Big Big thank you to you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to warriner's Review

Written on: 21/05/2012

THANK YOU wedding was on saturday 19th May and everyone thought the dress was lovely, beautiful, amazing and i felt so confident walking down the Aisle. left a few people in tears just a few comments that i received.
Once again a BIG THANK YOU

From Sharon x

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Amazing shop for wedding dresses etc!”

Written on: 02/04/2012

I first called the shop to make an appointment and only did it a few days in advance as work commitments mean its difficult getting the time off. However the accommodated me on the Friday at 11. I Went in about twenty minutes early but they were fine with that. Had a young girl called jess that helped me. I wasn't too sure on what I wanted so We picked out various styles etc. after about twenty minutes of not seeing anything That i liked or felt comfortable in. We decided to try something more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I don't think so!”

Written on: 27/03/2012 by elvish (1 review written)

Well what a waste of time! I walked into this place today, and was practically ushered back out the door. She asked when the wedding was, to which I replied 2014, at which point she lost complete interest, told me that all the dresses will change in that time etc, and that I need an appointment anyway. Firstly, fair enough of the appoinment front. This is my first time, and I'm not quite sure of how it all works, so I can understand that. However she then went of to say essentially, to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to elvish's Review

Written on: 28/07/2012

Had the exact same experience last week... getting married in august next year (2013) and like you ushered out of the door and told to look at their website for ideas online when i only wanted a browse an idea of styles. walked round to berketex that is just located on the corner and they couldnt do enough for me it didnt matter that i didnt have an appointment they fussed around me and i ended up falling in love with my dream dress and put a deposit down straightaway to me choosing your dress is the most exciting part before the actual day and to be treated so rudly is embarrassing. There are ways of talking to people and bridal house to me need training on their customer service skills....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Merlripley's Response to elvish's Review

Written on: 30/03/2013

no dear I dont think so we are not in the habit of ushering people out of the door not true we allways ask you to make appointments if you dont have one but we cant fit people in on busy days no matter how we try if the book is full we are not perfect but certainly we are not rude.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Thank you to The Bridal House”

Written on: 27/10/2011 by ClaireAtkinson (1 review written)

I recently purchased two bridesmaid dressed from The Bridal House in Leeds. The dresses arrived earlier than expected and all fittings and alterations were carried out very professionally. The owner was friendly and her staff extremely understanding, especially when i had a hissy fit in the shop. Communication was also good and they were very accommodating with the fittings of one bridesmaid who could only visit the shop on a weekend. The bridesmaids looked fabulous in their dresses on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“From the brides parents point of you”

Written on: 05/09/2011

Many thanks to the staff of the Bridal House Leeds. For all their help for making our Daughters Wedding day in July 2011 so special. The attention she received on her visits for the fitting of the dress and accessories, and the friendliness of the staff. It gave her the confidence that she had chosen the right shop, from the many recomendations she had been given, to go there, by both friends,family members and previous customers. On the day of the wedding every thing was 100% and every detail… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Perfect from start to finish”

Written on: 31/08/2011 by HeatherMellors (1 review written)

In December 2010 I started to plan my Fairytale which started with my dress. My Mother and I went to the Bridal House in Leeds and were welcomed with a warm friendly smile by the staff. I was very nervous and lacked confidence in myself but this s oon disappeared as the staff made me feel so comfortable and put me at ease straight away. I had tried many dresses on previously before, having chattered to the staff about the styles, they were very helpful in the choosing of dresses to try on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“THANKYOU VERY MUCH BRIDAL HOUSE LEEDS”

Written on: 28/08/2011

HAVING SEEN MY IDEAL OUTFIT AS MOTHER OF THE BRIDE ON THE INTERNET I FOUND THAT ONE OF THE STOCKISTS WAS THE BRIDAL HOUSE IN LEEDS. WITH MY TWO DAUGHTERS WE WENT TO SEE IF I COULD TRY IT ON.WE CALLED ON SPECK AND WERE WELCOMED WITHOUT ANY HESITATION AND NOT ONLY TRIED THE SAID OUTFIT ON BUT WAS ALSO ENCOURAGED TO TRY OTHER OUTFITS ON,THERE WAS NO RUSHING AND THE ASSISTANT EVEN BROUGHT HATS FOR ME TO TRY WITH THE OUTFITS. IT WAS A VERY ENJOYABLE EXPERIENCE. I DIDN'T MAKE MY MIND UP ON THE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thank you so much, Bridal House Leeds”

Written on: 01/08/2011

I managed to find my dream wedding dress on my first visit to a Bridal Shop. The staff were extremely friendly and helpful and there was no rush or pressure to choose a dress. Several weeks after ordering my dress, I discovered I was pregnant and that I would be 5 months pregnant by my wedding day. I phoned the Bridal Shop straight away to see what I could do about my dress. They managed to stop my order and get me the same dress but in a bigger size. When the dress arrived in the shop, I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a pity. ”

Written on: 31/07/2011 by RUBYTWOSHOES (1 review written)

The process of purchasing my dress from this shop was an uncomfortable one. They appeared to be very money orientated rather than customer focused and put alot of pressure upon me to order my dress. But I found 'the one' in this shop. It arrived 9 weeks later.....very quick indeed, especially when I was given such a 'hard sell' that I was 'cutting it fine'...I was confused because my wedding was a while away. An older lady, that I think was the manager was quite rude to me and it appeared… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to RUBYTWOSHOES's Review

Written on: 25/08/2011

we cannot for the life of us see who this customer is as at the moment we have thankyou cards from all of our brides,so if this bride would like to write to us and tell us who she is it would be very helpful to sort out her comments

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to RUBYTWOSHOES's Review

Written on: 22/09/2011

You do not have a comment or card from this bride, therfore it should be easy to identify me. The damage has been done, and there is nothing you can do to rectify it. However I hope you have improved your standards and I wish you all the best if this is the case.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Wolves in sheeps clothing!”

Written on: 01/07/2011

Very friendly and welcoming at first, we chose 3 Bridesmaid dresses, which were not cheap! but looked lovely. The girls were measured up and dresses ordered. When they came only one fit right and the other two were a lot smaller and too tight for the bridesmaids. I think they didn't measure right at all, I had to pay for the pleasure of them putting it right. The owner is snooty and rude once she has your money and any problems occur. I spent a lot of money in this shop and they couldn't even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 25/08/2011

these bridaesmaids were measured on the dsay of purchase one was pregnant i explained we do not have any controll of her shape and neither did she but we would our best to acomodate her which turned out reasonable but not perfect we admitt but the third bridesmaid onreturning for fittings had put 5 inches on her hips this makes fittings very awkward so we were not happy with the outcome ourselfs but this was not down to bad measuring at all and as for being rude no matter what we say somtines we just cant win ,

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview