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| Value for Money | 2.3/10  |
|---|---|
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.4/10  |
Full review by
spendlove
on 29th Aug 2008
User Rating : 7
Respect :
0
Good Points: I found the staff in basildon very helpful
Bad Points: Shirts appeared badly creased and found stains on clothing
General comments: All in all I had very good customer service in basildon and my wife spent a fortune in the store. The store was very tidy and clean and I found all the staff friendly.
spendlove's review and ratings | 51 words
Review by
patmartin008
on 9th Jul 2008
User Rating : 5
Respect :
0
Used the Oxford St branch of Debenhams Wedding Service to hire Highland Wear for a wedding. There was a single guy dealing with everything and a huge queue waiting to be served but he did his best under difficult circumstances.
patmartin008's full review | 48 words
Review by
marionb
on 2nd Oct 2007
User Rating : 0
Respect :
0
We recently got married, and due to the fact that our groomsmen were living around the country, we chose Debenhams for easy access. After meeting the salesman at a wedding faire, he booked us an appointment for 3 months before the wedding. When we arrived, he informed us that we would need to do it closer to the date. A total waste of a day! When we did manage to do a fitting, we were given forms to send out to our groomsmen so that they could get fitted. They went to Leeds, Birmingham, Cla ...
marionb's full review | 187 words
Review by
bananapad
on 24th Aug 2007
User Rating : 1
Respect :
0
Had the misfortune to use Debenhams Formal wear hire at their Gloucester branch.
When the suit I ordered arrived, the hire company had sent the wrong style jacket and the wrong trousers : the jacket was beige and the trousers were green! Two days later another suit arrived for collection, and although the suit was the style I ordered and the jacket and trousers matched, the trousers were too large and not the size I'd ordered.
The jacket looked like someone had slept in it, the middle butt ...
bananapad's full review | 164 words
Review by
Hargraves
on 21st Aug 2007
User Rating : 1
Respect :
-1
Staff at the Colchester and Basildon Branch of Debenhams Wedding Service were unhelpful and unfriendly. No personal attention, when going to a pre arranged appointment...had to run through all the details again, as if they were unaware we were attending. Staff were unfriendly when the questions asked had already been answered and faxed to them, and they were asked to read their fax, but they had lost it. Suits were shorter than ordered. Wrongly sized. AND the suit for the Groom and Best Man were ...
Hargraves's full review | 101 words | 1 comment added.
Review by
drob1nson
on 6th Jun 2007
User Rating : 1
Respect :
0
I have had the experience of hiring from Debenhams twice, and on each occasion there were problems.
On the first occasion, the poorly trained sales assistants' bad handwriting meant that other branches could not decipher what outfit was required.
On a second occasion, after being measured I was told to collect the suit on a specific date, the date came, and the suit was not ready. A week and a half later it still was not ready.
After several phone calls, the sales assistant told me th ...
drob1nson's full review | 292 words
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