Debenhams Wedding Service Reviews
Latest Reviews
★☆☆☆☆
“Wedding list failed us....”
Written on: 15/03/2013
Hi. We signed up for this as the Brighton store are lovely and helpful - and all our guests are spread out so the online service was "sold" to us. It has never worked though... 3 out of the 4 weeks now it has been unavailable - and our guests are asking us what to do - I am emailing Head Office (no phone number) and they politely tell me it will be next week blah blah blah It is the ONLY stressful part of organising our big day, and making us look like fools. (read more)
★☆☆☆☆
“Awful, awful awful”
Written on: 01/09/2012 by BauerJ
Please take my advice and do not touch Young's suit hire at Debenhams with a barge pole. I had 7 groomsmen scattered around the country all needing suits so going with a trusted brand like Debenhams seemed like a sensible option given their availability for everyone. So despite arranging an appointment I didn't get to try anything on. List of issues: - Groomsmen receiving poor service, most being told to go away and book appointments despite only needing to be measured. The whole point of... (read more)
★★★★★
“Youngs at Debenhams Ipswich”
Written on: 15/03/2012 by Dabsoftheyard (1 review written)
My son decided to go to Youngs in the Ipswich Debenhams to hire the suits for his forthcoming wedding where we were served by Russell Smith. He is a very smart, friendly young man who knows the full range of the hire products and gave us excellent service. Nothing was too much trouble and he made sure that we were measured accurately, that we were shown a wide range of alternatives until we were satisfied with our choice and that the items were available. All were delivered on the promised... (read more)
★☆☆☆☆
“Avoid like the plague!”
Written on: 17/02/2012
I chose to use Debenhams Colchester to hire suits for my upcoming wedding; based on the cost, the suits themselves and Debenhams being a trusted name I felt confident going with them. After the initial fitting and choosing what we wanted we were assured I would be contacted shortly to have a try-on. In five weeks I heard nothing. I eventually contacted them myself only to be told a suit had been waiting for me for the past 3 weeks, but they lost my phone number! This should have been... (read more)
★☆☆☆☆
“Shocking stressful and would never recommend!!”
Written on: 05/01/2012
I wish we had read the reviews before using debenhams for our wedding suit hire!!! Suits were sent to the wrong stores and I was asked to go and collect them!! Wrong dates from debenhams for collecting the suits - they weren't in and we weren't phoned in advance. Not one call from debenhams in 10 weeks. My nephews suit arriving with trousers 4 sizes too big, an adult tie, the wrong jacket and a shirt 2 sizes too big - we were asked to come back to collect again with no apology. We asked for... (read more)
★☆☆☆☆
“disaster at DEBENHAMS!”
Written on: 21/10/2011 by honest69 (1 review written)
hi all,came across this site as i was looking to inform anyone who requires info of our families experience when using Debenhams Wedding Hire Service, It was my brother and his now wife who thought they would be a good choice as they advertise a professional service etc and have all the stores around the UK which helps if you have family meeting up for a wedding that come from all over the country as ours do. Firstly the service i found from my local store was hit and miss dependent on who... (read more)
★☆☆☆☆
“very worrying”
Written on: 17/07/2011
I wish I had read these reviews earlier. Our wedding is a month away, but the signs are that we will suffer the same stress-inducing 'service' from Debenhams as previous reviews. Before, during and after ordering six formal hire suits, we checked that our far-flung relatives/friends could get measured and fitted at their local stores, and then finally collect their suits at the Edinburgh store (to save having to carry them in cars / trains / buses across the country). "Yes, yes, not a... (read more)
★☆☆☆☆
“Avoid Avoid Avoid”
Written on: 12/06/2011 by janeb (1 review written)
If you are considering using Debenhams Suit Hire for your wedding then I would strongly advise you to think again. We arranged to hire five suits for our wedding from Debenhams in Wrexham. We ordered in plenty of time (about 6 months prior to our wedding date) and chose Debenhams as it was possible for the Groomsmen (who did not all live locally) to collect their suits from their local Debenhams store. One week before the wedding, the day before we were due to collect the suits, my... (read more)
★☆☆☆☆
“Farcical”
Written on: 28/05/2011
Ordered 6 suits from 4 different locations for best men, ushers, bride's father and groom (myself). Each person went into store with written instructions. Suits arrive 10 days before wedding. Half the suits had wrong waistcoat. One shirt was wrong size. Re-ordered shirt and waistcoats and was told it would take 2 days. Phoned after 2 days, items not delivered, wouldn't be in for another 5 days. By that time, I would have left for wedding overseas. Now have to rely on one of the ushers to... (read more)
Guest's Comment
Written on: 13/06/2011
Absolutely and totally agree, Debenhams wedding hire service is rubbish- my advice is don't even go there!
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★☆☆☆☆
“The only reason that this has one star and not zero is...”
Written on: 02/11/2010
The only reason that this has one star and not zero is that I cannot give it zero!
We ordered all of the suits from debenhams about 3 months ago, we did this cos my parents and his parents live at the other end of the country, and they could go and get measured near to where they live and pick them up from there, rather than having the 500 mile round trip to where I live. We also had problems that H2B is very tall, and my step-dad is very large, most of the local suit shops could not supply...
(read more)
Babs18's Comment
Written on: 02/11/2010
I found this review very helpful because...Debenhams are truly dreadful for mens suit hire. They blame the company [etiquette] that they are using, but surely after all this time, they should have realised there is a problem. My advice if you are getting married is DON'T USE DEBENHAMS FOR YOUR SUIT HIRE. Good for your wedding list, but with suits they will send anything in roughly the right size [which means it may not be your size at all], send you nothing, or it will be damaged. Hopeless.
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See next 10 reviews
Showing 1 - 10 of 23 Reviews
★★☆☆☆
“Right, some of this might sound a little contradictory...”
Written on: 07/10/2010 by vdv11 (1 review written)
Right, some of this might sound a little contradictory to what I have marked so bear with me.
I returned from holiday to find out I had been invited to a charity dinner. One problem - I discovered this on the Tuesday and the dinner was on the Friday. OK, so having got over the initial blind panic of wondering where the hell I was going to hire an evening suit at such short notice, I called my local Debenhams store who said there shouldn't be any problem but, if they couldn't get a suit to...
(read more)
★★★★★
“We went to Guildford Debenhams Wedding service to set...”
Written on: 12/09/2010
We went to Guildford Debenhams Wedding service to set up our gift list. The staff there were really lovely and helpful.They explained everything fully and helped us chose items to put on our list.They couldnt get one thing, but they phoned us to let us know,which was really nice.All our gifts came wrapped in lots of bubble wrap.I would recommend this service. (read more)
★☆☆☆☆
“Don't use Debenhams to hire wedding suits!!! If you...”
Written on: 21/07/2010
Don't use Debenhams to hire wedding suits!!! If you think that as a nationwide store it will be easy for people to be measured in different places think again. I wanted people to be measured all over the country but the suits to be delivered to my local store for collection but that seems beyond their capabilities without about 20 calls between stores people having to be measured twice in certain cases. Debenhams are USELESS!! I have given one star because I couldn't give zero. (read more)
Facebookpage's Comment
Written on: 15/12/2011
I've started a facebook group called Debenhams are useless, please join if your unhappy with the service and share your experience.
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★★★★★
“I went into Debenhams on 27th June and was received by...”
Written on: 10/07/2010
I went into Debenhams on 27th June and was received by a friendly and glowing representative of the shop's formal hire department. I loved their profession approach and ease with which they noted all the information I provided to them. I was particularly impressed by their ability to sort out orders for my relatives who live in Bristol. I would liked to have known how little time the process would have taken as I would never have believe somewhere could be so swift and efficient with my... (read more)
★☆☆☆☆
“me and some of my guests decided to use debenhams...”
Written on: 05/06/2010
me and some of my guests decided to use debenhams formal hire for my big day we went in and got fitted no problem the assistant was polite and seemed to take in everything we actually ordered so we had no reason to question it..
It wasn't until later that night we looked through our receipts and seen there were numerous errors with tissues not ordered wrong cravets and colours which i thought was a really bad mistake as the assistant was entering what we wanted by going from the...
(read more)
★☆☆☆☆
“We went with Debenhams because we thought it would be...”
Written on: 07/03/2010
We went with Debenhams because we thought it would be easy to arrange suits for people in different areas of the country. It's not!
Very difficult just to get people measured because there only ever seems to be 1 person in each branch that can do it and if they're not working that day or off sick or on holiday of at lunch or in the toilet nobody else in the whole store can do anything. Really wish I'd gone somewhere else.
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☆☆☆☆☆
“i have experience of hiring suits from Debenhams...”
Written on: 10/10/2008 by driver22
i have experience of hiring suits from Debenhams Wedding Service southend on sea branch never again will i go to that store just had the most awful experience. i was met by a seemingly rude member of staff, all seven suits didn't fit properly, they said there was a charge if they got the other sizes in. they said if the suits don't fit then there's nothing else they can do. i wrote to debenhams, they passed me on to suit company who then gave me a 20 pound refund. (read more)
★★★★☆
“All in all I had very good customer service in...”
Written on: 29/08/2008 by spendlove (1 review written)
All in all I had very good customer service in basildon and my wife spent a fortune in the store. The store was very tidy and clean and I found all the staff friendly. (read more)
★★★☆☆
“Used the Oxford St branch of Debenhams Wedding Service...”
Written on: 09/07/2008 by patmartin008 (10 reviews written)
Used the Oxford St branch of Debenhams Wedding Service to hire Highland Wear for a wedding. There was a single guy dealing with everything and a huge queue waiting to be served but he did his best under difficult circumstances. (read more)
☆☆☆☆☆
“We recently got married, and due to the fact that our...”
Written on: 02/10/2007 by marionb
We recently got married, and due to the fact that our groomsmen were living around the country, we chose Debenhams for easy access. After meeting the salesman at a wedding faire, he booked us an appointment for 3 months before the wedding. When we arrived, he informed us that we would need to do it closer to the date. A total waste of a day! When we did manage to do a fitting, we were given forms to send out to our groomsmen so that they could get fitted. They went to Leeds, Birmingham,... (read more)
Babs18's Response to 314675_marionb's Review
Written on: 02/11/2010
I found this review very helpful because...I wish I'd read this prior to using Debenhams. They are truly dreadful
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Showing 11 - 20 of 23 Reviews
★☆☆☆☆
“Had the misfortune to use Debenhams Formal wear hire...”
Written on: 24/08/2007 by bananapad (1 review written)
Had the misfortune to use Debenhams Formal wear hire at their Gloucester branch.
When the suit I ordered arrived, the hire company had sent the wrong style jacket and the wrong trousers : the jacket was beige and the trousers were green! Two days later another suit arrived for collection, and although the suit was the style I ordered and the jacket and trousers matched, the trousers were too large and not the size I'd ordered.
The jacket looked like someone had slept in it, the middle...
(read more)
★☆☆☆☆
“Staff at the Colchester and Basildon Branch of...”
Written on: 21/08/2007 by Hargraves (1 review written)
Staff at the Colchester and Basildon Branch of Debenhams Wedding Service were unhelpful and unfriendly. No personal attention, when going to a pre arranged appointment...had to run through all the details again, as if they were unaware we were attending. Staff were unfriendly when the questions asked had already been answered and faxed to them, and they were asked to read their fax, but they had lost it. Suits were shorter than ordered. Wrongly sized. AND the suit for the Groom and Best Man... (read more)
Spendlove's Response to Hargraves's Review
Written on: 27/08/2008
I disagree with this review because I went to debenhams in basildon and found the staff to be most helpful we got married in may 2008 admittedly the quality of the goods was shabby but that was not down to debenhams the company they use the lady on the suit department I found to be very helpful even when two of the shirts didn't arrive she put herself out to get two more and even pressed them herself and was apologetic and tried her hardest she did inform us when we hired the goods that it isn't 100% as it is hired the only fault apart from the shirts was another member of staff but otherwise i would hire again.
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★☆☆☆☆
“I have had the experience of hiring from Debenhams...”
Written on: 06/06/2007 by drob1nson (1 review written)
I have had the experience of hiring from Debenhams twice, and on each occasion there were problems.
On the first occasion, the poorly trained sales assistants' bad handwriting meant that other branches could not decipher what outfit was required.
On a second occasion, after being measured I was told to collect the suit on a specific date, the date came, and the suit was not ready. A week and a half later it still was not ready.
After several phone calls, the sales assistant told me that...
(read more)
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Guest's Comment
Written on: 29/03/2012
can i just add the idea of going for a fitting is to makes sure it fits people are not reading the tearms and contracts that the staff give to you its up till 9 oclock of the day of your wedding for the staff to get it right so why complain about the staff when they are doing there job sometimes it can take up to 4 attempts on children its like hiring a car you cant have your goods till its all 100%