Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 31/10/2013
I'm sorry to be the one to write this however i have been informed that Pronuptia manchester after what appears like years of poor service has gone under. I feel sorry for anyone who has dealt with them. We are now a matter of weeks before the wedding with no dress, no bridesmaids dress or sod all!… Read Full Review
Written on: 10/10/2013
My sister ordered her wedding dress and 6 bridesmaid dresses from this store. The service she received after she placed the order was disgraceful. The staff were miserable and rude; and there was absolutely no happy atmosphere in the store. The bridesmaids had their fittings in the menswear department because "there was a bride in the main room". The staff would also have made my sister try on her wedding dress in the menswear department had we not mention that she too was a bride, and had made… Read Full Review
Written on: 29/09/2012
I met the Leeds Mia Sposa team at a wedding fair in Harrogate this is a family run business who also own the huddersfield Mia Sposa. All seemed well and i was dealt with in a professional way at the show, having tried on a dress i liked i later decided to go ahead and purchase the dress, i live in Middlesbrough and could have sourced the dress a lot closer but i wanted a friendly professional service and decided it would be worth the journey to leeds for the experience. I spoke with the staff… Read Full Review
Written on: 04/04/2012
I bought my bridal gown from Mia Sposa Leeds and also my 3 bridesmaids dresses. At first everything was great until I realised the dress I tried on was a size 14 and was a perfect fit although needed taken in slightly around the bust. You can imagine my horror to find out the dress they had ordered for me was a size 12 so a whole dress size smaller. The manager blamed me for putting on weight despite losing 5 pounds since I ordered the dress. She was damn right rude and made life very… Read Full Review
Written on: 17/05/2011
Hired 6 six suits. Faults with 4 of them. Tried to complain. Got fobbed off. Utter shambles of a firm, for the love of god use someone else for your big day… Read Full Review
Written on: 16/04/2011
I've spend £900 for my wedding dress in Pronuptia in Central London-they are now under the name MIA SPOSA bridal& Menswear- very conveniently considering all of the bad reviews they were receiving!
They took my measurements, and after couple of months they have called me saying that the dress is ready and ask me to come for my first fitting. I went there with my friend, although we did arrived much earlier than our appointed time, we thought that we can ask if they can see us earlier just in… Read Full Review
Written on: 04/02/2011
I just need to say how happy I was with the service my friend and I received in their Grimsby store today. The 2 girls working upstairs were soooooooo nice. The gave their time and attention to meet all my friends requirements. Nothing was too much trouble including additional accessories. They were attentive, truthful and happy. They seemed to genuinely enjoy their jobs. Thanks for a pleasant experience and helping my friend to find the perfect dress. Excellent!… Read Full Review
Written on: 22/12/2010
Please be warned before you spend any money here. All very nice friendly and helpful until you have paid.
Pronuptia, Huddersfield (also own Leeds store) have left me 3 days before christmas with a dress that does not fit.
The dresses where meant to arrive start of December and came 6 days before the shop shuts before Christmas.
I arranged for my fitting explaining I would be late due to work commitments travelled over an hour and when I arrived the shop was shut. When I… Read Full Review
Written on: 13/12/2010
I am now married and I ordered my wedding dress and bridesmiads dresses from Pronuptia in Manchester. I could not have been happier with the service and most of all the advice I received. Initially I was nervous about looking and unsure. The advice I received gave me peac eof mind and everyone said how great I looked. My groom also hired five suits and they looked fantastic. Thanks to everyone… Read Full Review
Written on: 26/11/2010
Pronuptia HUDDERSFIELD is the best place to go for both value for money and the service. The staff there are extremely passionate about their jobs and strive to compliment and serve their customers with respect and excitement. The ladies who have served me throughout my dress process have been excellent and so helpful. They didn't rush or pressure me into purchasing anything when I went, if anything they tried their hardest to suit my style to what they had in stock. If I didn't like something… Read Full Review
Written on: 17/11/2010
I went to pronuptia in South Woodford after visiting the Barnardo's charity shop for Brides (amazing). Pronuptia was a really cold uncomfortable atmosphere and I got fed up of trying on dresses really quickly. Some of the staff were friendly but the one trying my dresses on seemed very vague and couldn't care less. I agree with the bad reviews… Read Full Review
Written on: 06/08/2010
Pronuptia shop great, Staff started off great! couple of days before the wedding- awful!!!
They said all the suites for our wedding would be available on the Thursday before the Wedding, 2 out of 8 were missing. We insisted on trying them on in the store which was a good job because there was a lot of work needed. The 2 missing suites were promised next day before 12! Didn't arrive! In the end we had to travel to their Northampton and Leeds stores from Derby a day before the wedding. No… Read Full Review
Written on: 17/02/2010 by bwennett (1 review written)
Make sure you read everything before you sign your agreement! I recently bought a sample dress form the London Hatton Garden store. the service was OK but afterward I realised I had fallen for some clever sales tactics and am now stuck with a dress I dont want. there is no return option, or cooling off period, or option to even exchange with a sample dress. the most annoying and worst part of this is that I bought the dress in extremely good condition but when I returned a second time to… Read Full Review
Written on: 03/12/2009
I have purchased an Ian Stuart dress through the Huddersfield branch and they have been amazing. The whole experience has been a pleasure, although I went to try on a perticular dress they choose alternatives for me to look at.
They did not pressure me into purchasing my dress, I went back a number of times to try it which they were happy for me to do. The staff are really friendly, helpful and will do anything for you.
I have just been for my second fitting and the dress looks amazing… Read Full Review
Written on: 14/11/2009
brilliant service - best for both my sister and i and we went to a LOT of places. lovely choice of dresses. great customer service. great packages for for grooms and best men. great choice and quality… Read Full Review
Written on: 10/11/2009
I bought my wedding dress from Pronuptia in Doncasterwhich wasn't a cheap dress in my view approx. £1000. I paid £700 for my dress and was told the rest was due when I started to get fitted and make alterations. Randomly out of the blue I got a letter stating that a must pay the £300 balance immediately or my dress was going to be sold. I phoned them, there was no negotiations, no acceptance of my offer to pay teh £300 in a week or two, it had to be paid there and then. They were so rude to me… Read Full Review
Written on: 17/09/2009 by Sheepish (4 reviews written)
My husband and I spent alot of money in Pronuptia Romford and it was all completely wasted. They ruined my dress and made a complete pigs ear of all the suits.
I bought another dress and my husband went somewhere else.
We lost a lot of money. I have complained in writing loads of times. I have still not received a full refund.
DO NOT SHOP HERE!!! … Read Full Review
Written on: 07/05/2009 by gillthebean (1 review written)
Generally the staff at Pronuptia Woking appear helpful. I had a very positive experience with very patient lady who helped me try on half a dozen dresses and for whom nothing was too much trouble. I agree with some of the other reviewers here that it would have been helpful to know more of the seamstress' charges before agreeing to use her services. Also, the seamstress is only available on Tuesdays which is not convenient if you work… Read Full Review
Written on: 22/04/2009
We spent over £2000 in Pronuptia in Doncaster in the mens wear department and my wedding dress and accessories. When my dress was ordered there was no mention to myself and my mum that there would be alteration charges. On my second fitting we were advised of the £65.00 charges and once checking with my mum that we werent advised of the charges on my first fitting. Rang the manager a week before i was due to pick up my dress and asked if they could waiver the alteration charges as a good will… Read Full Review
Written on: 09/03/2009
The staff at Pronuptia, Woking, were absolutely lovely, so helpful, and brought us every dress we wanted to try on, for over an hour.
The were graceful and complimentary, and they played a large part in my wedding just by helping me select my dress.
Very recommended store! Plus all their dresses are on sale now!… Read Full Review
As rated by real users
" Amazimg " Read More
" Excellent service from Selbys Holloway Road branch " Read More
" Faultless " Read More
" Poor service " Read More
" Rude & Surly Staff, Appalling Customer Service " Read More