Moss Bros Reviews

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★★☆☆☆
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Moss Bros

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Latest Reviews

★★★★★

“Great service”

Written on: 11/07/2014 by martinlewis71 (1 review written)

Just wanted to say a big thank you for sorting my Ted Baker Morning suit for my wedding. From the initial visit to your Farnham branch I had nothing but exemplary service. The staff were fantastic and helped me to choose in the absence of the wife... Great choice too because when the wife did finally get there she loved it. Once I finally made it back to reserve the suit there were issues with availability and the staff did everything they could to resolve this, and after several phone… Read Full Review

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★★★★★

“Super Suit Perfect Fit and Perfect Assistance”

Written on: 06/07/2014 by family.galbraith1 (1 review written)

Hiring the suit was quick, easy and hassle free. We loved the colour, design and the overall end result. The price was affordable and ideal as teenagers are growing so quick and to buy a suit that would be grown out of in 6months is a waste of money. We particularly liked the shirt with the buttons covered and slim cut of the trousers.The service we received was excellent and our assistant was very helpfull and patient.Would have liked to choose a tie instead of bowtie.I would have liked to… Read Full Review

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★★★★★

“Exeter Store Amazing Wedding Service”

Written on: 02/07/2014 by Reynolds318 (1 review written)

WE hired our outfits from the Exeter Store. The service we received was phenomanal It was a busy Saturday afternoon, yet they went out of their way to make sure we were correctly measured. a sample of the correct size to try on , that we had the colours and styles matched. Only when we were completely satisfied did they take our order I enquired if I could pick mine up from Taunton .No Problem A week before the wedding I received a call to say that my suit was ready. As we would be in… Read Full Review

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★★★★★

“Great service at Kingston store!”

Written on: 29/06/2014 by helenbaker (1 review written)

Received fantastic service at Moss Bros Kingston and have managed to sort out perfect morning suits for the wedding party! Really helpful staff and managed to sort us out really efficiently! Would be really happy to recommend to family and friends! Thanks so much!… Read Full Review

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★★★☆☆

“Really needs better customer service”

Written on: 29/06/2014 by conorkk (1 review written)

I came by last week to pick up a suit for my cousins wedding. There were three people in line, and I had to wait over 30 minutes to finally talk to someone about picking up my suit. The man behind the counter (this was at Kensington High Street Moss Bros), was probably the most unenthusiastic employee I had ever seen. It was apparent that he really didn't enjoy his job, and just wanted to get things over with, The woman that took care of me (blonde, eastern european I think?) was fantastic, she… Read Full Review

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★★★☆☆

“White Tie”

Written on: 10/06/2014 by Gdblunt (1 review written)

I hired white tie for a ball from Moss Bros. It's was reasonable in terms of price and the quality of the suit was also decent. The service at the Cambridge shop was very friendly and helpful. My only complaint is that there was no option to have a self-tie bow tie. The pre-tied variety are not particularly nice… Read Full Review

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Mossbroscs's Response to Gdblunt's Review

Written on: 03/07/2014

Hi Gdblunt, thanks for your review! We just wanted to let you know we now have so self-Tie Bow Ties available on our website! Not all stores stock them but we would be happy to arrange a delivery for you. We are sorry they were not available at the time of your purchase. If there is anything we can help with in the future please do not hesitate to contact us.

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★☆☆☆☆

“RIP OFF Merchants Moss Bros.”

Written on: 10/06/2014 by SusieLewis (1 review written)

Definitely a minus review for Moss Bros returning six suits at 9.30 on Tuesday morning after the Saturday wedding all in good state of repair, except for the Grooms trouser button that came off as he was dressing (but was returned in the bag) I was informed a Late charge of £10 per suit. I could not believe my ears, to say I was angry was an understatement particularly as we were promised an early pick up for the suits but were then told not ready until the Thursday then on collection told… Read Full Review

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Mossbroscs's Response to SusieLewis's Review

Written on: 03/07/2014

Hi, Thanks for your review. We are sorry to hear of the disappointment you have in Moss Bros. Unfortunately as you returned the items on Tuesday you were in fact a day late and will have to pay late charges. This is noted in the terms and conditions you signed on point of purchase. However if you had an arrangement for a later drop off we would be more than happy to look into this for you. Please feel free to email us.

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★☆☆☆☆

“ABSOLUTE CLOWNS”

Written on: 30/05/2014 by Disgruntledmotherofthebride. (1 review written)

The store at Castleford is run by incompetent staff who are not to be trusted for your wedding day. The staff had my future son in law's wedding outfit requirements a long time in advance and couldn't sort themselves out to make sure everything was there for their big day. They got the kilts, sporrans, tartan and sizes wrong and all the manager could say the day before the wedding was that it couldn't be sorted. He had a couldn't care less attitude. What a disgraceful way to run a business… Read Full Review

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★☆☆☆☆

“Awful don't trust them with your big day!”

Written on: 25/05/2014 by Sezyf (1 review written)

Awful service, Norwich store closed for refurbishment and no-one was informed. Fitting service is a joke as they got collar sizes wrong on more than 2 suits. One suit had pinstripe trousers instead of plain, good job the bride was around when the suit was tried on otherwise wearer would have turned up on the day not matching! Hopeless company not fit to hire out wedding suits, their incompetence made the week before the wedding a lot more stressful than it needed to be. I certainly wouldn't… Read Full Review

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★★★★★

“Wedding Suit Hire ”

Written on: 11/05/2014

We were very pleased with the helpful attitude of the staff at the Chatham Dockside store, we hired 3 suits for Groom, Best Man and brides son. We were measured a month before then attended for a final fitting and suit collection a week before. The staff were very helpful, friendly and could not do enough for us. Our day was fantastic… Read Full Review

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★★★★☆

“wedding suit hire”

Written on: 28/04/2014

staff very helpfull. picked suits up one week before wedding. They gave us an extra shirt day before wedding as brides father was unable to try his shirt on until that day and it did not fit.the only downside was that shirts seem very roomy especially on the shoulders… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 26/04/2014

Will not be booking through this company in future. The first appointment was such a shambles we just left. Kept waiting without any explanation, unfriendly staff and nothing to say of customer service. Not the sort of place I felt like getting 5 wedding suits from… Read Full Review

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★★★★★

“Solihull Moss Bros - excellent service!”

Written on: 26/04/2014 by KMac007 (1 review written)

Very helpful and friendly staff, can't fault the service at all. I've used this branch many times for dinner suit hire, and have never once been less than 100% happy. Even when the staff are very busy on Saturday mornings, if you haven't pre-booked an appointment, they advise how long they will be, and give you a time to come back. I recommend that you do phone in advance for an appointment on Saturdays. (I travel from Coventry to use their services, well worth the journey)… Read Full Review

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★★★★★

“Made Our Day”

Written on: 25/04/2014 by 329Koch (1 review written)

We hired on 12/4/14. A fantastic service from start to finish. All of my ushers were scattered across the country and it was fantastic for them to be able to measure up at their nearest stores. The suits looked fantastic and made our day special. Any questions or issues were dealt with promptly and efficiently. A really great service, particularly from the staff at the Stevenage branch. … Read Full Review

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★☆☆☆☆

“Hired wedding suits”

Written on: 18/03/2014 by msbscuba (1 review written)

Oh dear where to start. We ordered 11 suits for a our wedding on 21.03.2014 and today is 18.032014 and still trying to get the suits sorted. Everyone was meassured up instore and told we need to come back in for a finally fitting to make sure everything was alright. Out of the 11 suits we had 2 jackets the wrong size, one waist coat the wrong size. one waistcoat damaged (grooms), one shirt too small, one pairs of trouser 46" order 54" supllied and trousers for a toddeller that we have to turn… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 13/02/2014 by Unhappy222222 (1 review written)

Disastrous! there were problems with almost all the suits hired for my sons wedding recently. Although the shop had done all the measurements and fittings, 3 of the pageboy outfits had been ordered in the wrong size. Eg a 9 year old had a suit arrive for age 3! My husbands trousers had holes in the pockets, button missing etc. the list goes on...It caused a great deal of unnecessary stress the day before the wedding.The Plymouth store were extremely unhelpful- the manager downright rude and… Read Full Review

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★★☆☆☆

“Don't shop online at Moss Bros!”

Written on: 05/02/2014

2 reasons not to shop: 1. You might lose money (Moss claims payment failed even when my bank authorised the transaction...) 2. Very unhelpful customer rep who claims that all problems are because of you, not Moss Bros... Details of my experience: Tried placing an order online with credit card at Moss Bros. Website claimed that transaction was declined. Tried again through paypal, still calimed declined by Moss Bros system. However, my bank informed me that the payments made from my… Read Full Review

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★★★★★

“great suits, great price, great staff. ”

Written on: 21/01/2014 by citydump (1 review written)

Ordered 4 suits for my wedding in january 2014. One for me, best man, usher and father of the bride. The suits were great. Beautiful style and so many different combinations to choose from. The colours of the ties/ cravats all look really nice against the matching waistcoats. I think the price was very reasonable for what you actually get and the quality of everything. The staff in both the derby and portsmouth branches were exceptional, they offered assistance for anything I required and were… Read Full Review

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★★★★★

“Excellent Service and Communication”

Written on: 19/01/2014 by tolly16 (2 reviews written)

We hired five suits (Lingfield package) the wedding was on 4th January, so it could have been a bit tricky because of the bank holiday. However Moss Hire allowed us to collect the outfits early, which was good because a couple of the shirts didn't fit. That was no problem for them as we returned them to the shop and they had replacements ready. One of party lived in London so he was able to go to his nearest Moss hire to get measured, and the suits were all ready to be collected from the… Read Full Review

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★☆☆☆☆

“you have to pay for their mistakes”

Written on: 02/01/2014 by Cosf (1 review written)

stay well away from any online orders. I ordered a suit that was in stock at the time but was delivered a cheaper suit. When I called to complain they agreed it was their mistake but I have to make a 1 hour round trip and pay for parking to send back for free? That not the free returns policy that was quoted! Have asked to speak to a manager but apparently none were in??? … Read Full Review

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