Moss Bros Reviews

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★★☆☆☆
2.1 / 5
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Moss Bros

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Latest Reviews

★★★★★

“Fantastic Wedding Suits”

Written on: 23/09/2014 by Noelennis (1 review written)

Our wedding party hire from moss bros was wonderful the staff made the experience enjoyable and made great observations when deciding on suits and colour schemes that worked together, and also paid great attention in making slight differences so the groom looked special as well. The staff ensured that as soon as the suits arrived we where informed and treated wonderfully when fitting and for the one shirt which was a little small a replacement was found and delivered promptly and effortlessly… Read Full Review

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★★★★★

“A Good Service”

Written on: 22/09/2014

The Winchester hire dept was very professional.Plenty of time and help to choose size of morning suit as well patience when deciding design and colour of accssories.The suit was available on time and presented in a clean and attractive manner.All freshly wrapped in coverings.Quick return service and a reasonable price.Only criticism was shirt material felt a little thin.But I strongly advise you to enjoy the excellent manner and attitude and smart appearance of the staff. I had no regrets… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 21/09/2014 by Carla9 (1 review written)

I have ordered 14 suits from moss Bros and never did I ever think I was going to get the trouble we have had. I don't even no we're to start. One staff member told me to get all the men together and come in that weekend(we were there on the Wednesday ) so we informed all the men off this, none of them live near the shop but all went along. Most we're turned away due to not having an appointment, when I rung the shop to ask why no1 told me it was appointments on the weekend the lady on the phone… Read Full Review

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★☆☆☆☆

“Worst Service ever”

Written on: 18/09/2014 by Rogerq182 (1 review written)

We received a letter stating that the branch we had booked all our wedding suits from was closing down - we called the Tonbridge branch to discover they had not been told. We then called the Tunbridge Wells branch where we apparently had had our order moved to - as this branch is a good hour away from us they gave us a head office number and suggested we called them. All day Monday and half of Tuesday I called - no answer no voicemail - just ringing !! Eventually I called the Tunbridge Wells… Read Full Review

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★★★★☆

“Family Wedding in Gloucestershire”

Written on: 15/09/2014

Thank you Moss Bross for your help in Wedding Suit hire for a family wedding in Gloucestershire. 5 Suits ordered in Bristol, with fittings in Bristol, Cheltenham, Taunton and Exeter and then delivered on week ahead of schedule to Taunton, Cheltenham and Exeter. All orders (sizes, length, type) were correct and delivered to the correct store for collection. The service and help received at each store was suburb with plenty of information and advice on hand from the staff. The collection and… Read Full Review

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★★★★☆

“Wedding suit hire”

Written on: 13/09/2014 by Owildman (1 review written)

Hired our wedding suits from tunbridge wells moss bros. They were so helpful and considerate at the measuring, especially as my dad had a broken ankle at the time. No problems getting the suits or taking back. Would definitely recommend hiring suit from here. My nephews suit did not turn up at the same time as the other suits but they made an extra effort to get it delivered the next day for a stress free service. Every one thought the suits looked fantastic on the day and they all fitted… Read Full Review

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★★★★★

“Recommended very highly”

Written on: 09/09/2014

We hired 5 suits from Moss Bros Outlet at Dockside, Chatham for our Wedding. The staff were very helpful & listened to our needs & what we wanted. We hired the Ted Baker suits, which were really smart & looked great on the day. They explained the process of hiring the suits very well & contacted us promptly when the suits arrived. We would highly recommend Moss Bros for hire. It contributed really well to making our big day really special. Thanks again… Read Full Review

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★★★★★

“simply the best”

Written on: 21/08/2014

we hired our suits from Cheshire oaks outlet and the service was second to none we were very pleased with the quality of suits when they arrived and any small adjustments were very quickly amended,the colours and styles were very up to date and all advise given by staff was exceptional I will definitely be hiring again for any family weddings and will be recommending to all my family and friends looking to hire suits in the future . all guests at my nieces wedding commented on the quality and… Read Full Review

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★★★★★

“Wedding Suit Hire 02/08/2014”

Written on: 10/08/2014 by uwSilva424 (1 review written)

It was so easy to get everyone measured in their local area, ( 7 Suits). We Collected all suits from Bournemouth in this case one store because our family's had a few days together before the wedding. Returned all suits to Bournemouth on Monday morning. All suits fitted perfectly , everything was as ordered. The staff were brilliant ,despite on two occasions at different locations obviously being very busy they still had time to provide an excellent customer service were friendly and helpful… Read Full Review

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★☆☆☆☆

“Shocking and disappointing service”

Written on: 09/08/2014

Our daughter was married on August 4th 2014 in Ireland. The suits were organised from a Moss in England with the intention of collecting them from Moss Bros in Derry on Saturday August 2nd. The bride and groom went along as agreed on the Saturday to collect the suits only to find that all of the suits had been shipped back to a distribution centre in Essex! Furthermore, the supervisor was on holiday and the two young staff left in charge were unsure of what to do. At this point they were… Read Full Review

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Mossbroscs's Comment

Written on: 28/08/2014

Hi,

Thank you for your feedback. We are sincerely sorry for all the trouble you have had to endure and hope that our Customer Services Team have managed to assist you in this instance. If you have any further enquiries or issues please do not hesitate to contact us.

Kind Regards,
Moss Bros

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★★★★★

“Wedding Suit Hire”

Written on: 06/08/2014 by NobbyQPR (1 review written)

We hired 5 suits for my sons wedding in Kingston-upon-Thames for the first weekend in August. Due to living in different parts of the UK, some of the party were measured away from the Kingston branch, whilst others were measured at the Kingston Branch. The staff at the Kingston branch were superb, very friendly, polite, professional and most of all knowledgeable. Staff in the Kingston branch offered advice of the style and colour schemes whilst being respectful of what my sons preference… Read Full Review

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★☆☆☆☆

“Nothing but hassle”

Written on: 02/08/2014

We used moss bros for our wedding suits and from start to finish it has been nothing but hassle. Staff in Cardiff are rude and unhelpful and it has resulted in a comedy of errors. When the men went in for their first fitting, by scheduled appointment, the staff were so run off their feet because they had booked 3 other appointments at the same time that they thought it was suffice to do measurements by eye rather than accurately with a measuring tape. This immediately made me uneasy but… Read Full Review

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★☆☆☆☆

“French Connection Suits turned out to be fake”

Written on: 29/07/2014 by mayurkerai (1 review written)

Ordered two french connection suits which turned out to be counterfeit. My dry cleaner told me the suits were fakes as they only had a single French Connection label stitched to the inside of a breast pocket. Other tail tail signs were suit buttons having the word "the suit" rather then "French Connection" and jacket and trouser inner lining was unbranded. Emailed Moss Bros for a refunded after sending comparision pictures with our other original FC suit. But was told the 28 days have passed… Read Full Review

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★★★★★

“Friendly and professional”

Written on: 28/07/2014 by Bluebmw320 (1 review written)

Very friendly staff which were keen to help and advise but also saw the importance of getting your own style across. They were patient whilst I tried numerous different styles and colours to see which I preferred. Very easy to get my grooms party measured, no prior appointment required. Even my 2 young children were made to feel welcome. Professional throughout the whole experience and experienced no problems what so ever. I shall definitely recommend the Derby Westfield branch and all of the… Read Full Review

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★★★★★

“School Prom Night”

Written on: 27/07/2014

16 year old hired tuxedo for his school Prom. Great choice and service, suit fitted well and was ready for collection earlier than expected. Would definitely recommend… Read Full Review

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★★★★★

“Suit jacket hire”

Written on: 25/07/2014

I had to hire a suit jacket a couple of days ago for my mother's funeral which was being held on 24th July. I popped into the Kingston branch of Moss Bros on Eden Street. The member of staff who served me was very personable. He was very polite, greeted me with a smile, took a discreet and sympathetic interest and offered words of comfort, which I appreciated very much. He was very efficient and professional when measuring me up to find the size jacket. It makes a nice change to be greeted by a… Read Full Review

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★★☆☆☆

“Bad Experience”

Written on: 14/07/2014 by willisp72 (1 review written)

I hired a morning suit from Moss Bros at Clapham Junction, they then sennt the suit to the wrong store and I had to go into town and collect it. When Ireturned the suit I left my £150 cufflinks in the shirt. I asked for these back and they said they would 'have a go' at getting them but most likely wouldn't be able to find them. They never called me as they said they would, when I called and went into the store they were all smirking like it was a big joke. If it's good customer service… Read Full Review

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★★★★★

“Great service”

Written on: 11/07/2014 by martinlewis71 (1 review written)

Just wanted to say a big thank you for sorting my Ted Baker Morning suit for my wedding. From the initial visit to your Farnham branch I had nothing but exemplary service. The staff were fantastic and helped me to choose in the absence of the wife... Great choice too because when the wife did finally get there she loved it. Once I finally made it back to reserve the suit there were issues with availability and the staff did everything they could to resolve this, and after several phone… Read Full Review

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★★★★★

“Super Suit Perfect Fit and Perfect Assistance”

Written on: 06/07/2014 by family.galbraith1 (1 review written)

Hiring the suit was quick, easy and hassle free. We loved the colour, design and the overall end result. The price was affordable and ideal as teenagers are growing so quick and to buy a suit that would be grown out of in 6months is a waste of money. We particularly liked the shirt with the buttons covered and slim cut of the trousers.The service we received was excellent and our assistant was very helpfull and patient.Would have liked to choose a tie instead of bowtie.I would have liked to… Read Full Review

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★★★★★

“Exeter Store Amazing Wedding Service”

Written on: 02/07/2014 by Reynolds318 (1 review written)

WE hired our outfits from the Exeter Store. The service we received was phenomanal It was a busy Saturday afternoon, yet they went out of their way to make sure we were correctly measured. a sample of the correct size to try on , that we had the colours and styles matched. Only when we were completely satisfied did they take our order I enquired if I could pick mine up from Taunton .No Problem A week before the wedding I received a call to say that my suit was ready. As we would be in… Read Full Review

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