Moss Bros Reviews

★★☆☆☆
2.2 / 5
32% of users recommend this
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Moss Bros

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Latest Reviews

★★★☆☆

“Extra charges?!!”

Written on: 19/12/2014 by RobMar0420 (1 review written)

Not very welcoming. The hire service person was more friendly and attentive. The hire wear was good. My bank account was charged after the wear was handed back. No explanation given!!… Read Full Review

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★★★★★

“Special Appointment Requirement”

Written on: 07/12/2014 by Glyn340 (1 review written)

Needed special attire to attend a wedding. Courteous and professional staff. Excellent suit. Unbelievable availability giving plenty of time to prepare. Reasonable return period given with timely reminders. Excellent service… Read Full Review

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★★★★☆

“Good hire”

Written on: 12/11/2014 by BrendenFarrell (1 review written)

I hire my tuxedo from Kingston and I was very happy with the customer service… Read Full Review

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★★★★★

“Wedding suit hire ”

Written on: 25/10/2014 by MICK27 (1 review written)

WHEN LOOKING FOR SUITS FOR OUR WEDDING ON THE 4TH OCTOBER 2014 WE WERE VERY HAPPY WITH MOSS BROS AT THE INTU SHOPPING CENTRE (was westfield) DERBY, THE SERVICE FROM THE STAFF WAS OUTSTANDING WHEN IT CAME TO MEASURING AND THERE GUIDANCE TO THERE STYLES OF SUITS, THEY ALWAYS MADE YOU FEEL WELCOME AND AT EASE PLUS I MUST SAY THEY KEPT YOU INFORMED OF WHEN THE SUITS WERE READY COLLECT AND AFTER THE WEDDING WHEN WE TOOK THE SUITS BACK THE STAFF ONCE AGAIN MADE YOU FEEL WELCOME. SO THANK YOU MOSS… Read Full Review

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★★☆☆☆

“Ok but not happy with the shoes”

Written on: 18/10/2014 by mfjachambers (1 review written)

I hired the wedding suit package for me (groom) and my best men. My uncle also hired the same package. All OK except for two things: a) I had to arrange for the button on trousers to be re-stitched as there was not enough room when I tried them on the day before the wedding b) none of the 3 pairs of shoes were wearable. They were all too tight. I could not even stand up in my pair without pain. We asked for some money back but were refused as none of us had tried them on when we picked… Read Full Review

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★★★★★

“Wedding suit”

Written on: 10/10/2014 by johnilsley (1 review written)

Measured in one branch, and collected in another exactly as arranged.....very good service… Read Full Review

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★★★★★

“Fantastic Wedding Suits”

Written on: 09/10/2014 by 464Garrison (1 review written)

Fantastic Service from all staff in the Bournemouth branch, very helpful, friendly and professional. Also good quality suits and reasonably priced. Would highly recommend Moss Bros to family and friends… Read Full Review

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★★★★★

“Wedding Suit Hire”

Written on: 06/10/2014 by EdM1983 (1 review written)

Excellent service from Moss in Tunbridge Wells, the staff when we hired our suits were very helpful and professional. Easy picking up the suits and returning them, all round excellent service. … Read Full Review

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★★★★★

“Fantastic Wedding Suits”

Written on: 23/09/2014 by Noelennis (1 review written)

Our wedding party hire from moss bros was wonderful the staff made the experience enjoyable and made great observations when deciding on suits and colour schemes that worked together, and also paid great attention in making slight differences so the groom looked special as well. The staff ensured that as soon as the suits arrived we where informed and treated wonderfully when fitting and for the one shirt which was a little small a replacement was found and delivered promptly and effortlessly… Read Full Review

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★★★★★

“A Good Service”

Written on: 22/09/2014

The Winchester hire dept was very professional.Plenty of time and help to choose size of morning suit as well patience when deciding design and colour of accssories.The suit was available on time and presented in a clean and attractive manner.All freshly wrapped in coverings.Quick return service and a reasonable price.Only criticism was shirt material felt a little thin.But I strongly advise you to enjoy the excellent manner and attitude and smart appearance of the staff. I had no regrets… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 21/09/2014 by Carla9 (1 review written)

I have ordered 14 suits from moss Bros and never did I ever think I was going to get the trouble we have had. I don't even no we're to start. One staff member told me to get all the men together and come in that weekend(we were there on the Wednesday ) so we informed all the men off this, none of them live near the shop but all went along. Most we're turned away due to not having an appointment, when I rung the shop to ask why no1 told me it was appointments on the weekend the lady on the phone… Read Full Review

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★☆☆☆☆

“Worst Service ever”

Written on: 18/09/2014 by Rogerq182 (1 review written)

We received a letter stating that the branch we had booked all our wedding suits from was closing down - we called the Tonbridge branch to discover they had not been told. We then called the Tunbridge Wells branch where we apparently had had our order moved to - as this branch is a good hour away from us they gave us a head office number and suggested we called them. All day Monday and half of Tuesday I called - no answer no voicemail - just ringing !! Eventually I called the Tunbridge Wells… Read Full Review

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★★★★☆

“Family Wedding in Gloucestershire”

Written on: 15/09/2014

Thank you Moss Bross for your help in Wedding Suit hire for a family wedding in Gloucestershire. 5 Suits ordered in Bristol, with fittings in Bristol, Cheltenham, Taunton and Exeter and then delivered on week ahead of schedule to Taunton, Cheltenham and Exeter. All orders (sizes, length, type) were correct and delivered to the correct store for collection. The service and help received at each store was suburb with plenty of information and advice on hand from the staff. The collection and… Read Full Review

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★★★★☆

“Wedding suit hire”

Written on: 13/09/2014 by Owildman (1 review written)

Hired our wedding suits from tunbridge wells moss bros. They were so helpful and considerate at the measuring, especially as my dad had a broken ankle at the time. No problems getting the suits or taking back. Would definitely recommend hiring suit from here. My nephews suit did not turn up at the same time as the other suits but they made an extra effort to get it delivered the next day for a stress free service. Every one thought the suits looked fantastic on the day and they all fitted… Read Full Review

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★★★★★

“Recommended very highly”

Written on: 09/09/2014

We hired 5 suits from Moss Bros Outlet at Dockside, Chatham for our Wedding. The staff were very helpful & listened to our needs & what we wanted. We hired the Ted Baker suits, which were really smart & looked great on the day. They explained the process of hiring the suits very well & contacted us promptly when the suits arrived. We would highly recommend Moss Bros for hire. It contributed really well to making our big day really special. Thanks again… Read Full Review

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★★★★★

“simply the best”

Written on: 21/08/2014

we hired our suits from Cheshire oaks outlet and the service was second to none we were very pleased with the quality of suits when they arrived and any small adjustments were very quickly amended,the colours and styles were very up to date and all advise given by staff was exceptional I will definitely be hiring again for any family weddings and will be recommending to all my family and friends looking to hire suits in the future . all guests at my nieces wedding commented on the quality and… Read Full Review

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★★★★★

“Wedding Suit Hire 02/08/2014”

Written on: 10/08/2014 by uwSilva424 (1 review written)

It was so easy to get everyone measured in their local area, ( 7 Suits). We Collected all suits from Bournemouth in this case one store because our family's had a few days together before the wedding. Returned all suits to Bournemouth on Monday morning. All suits fitted perfectly , everything was as ordered. The staff were brilliant ,despite on two occasions at different locations obviously being very busy they still had time to provide an excellent customer service were friendly and helpful… Read Full Review

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★☆☆☆☆

“Shocking and disappointing service”

Written on: 09/08/2014

Our daughter was married on August 4th 2014 in Ireland. The suits were organised from a Moss in England with the intention of collecting them from Moss Bros in Derry on Saturday August 2nd. The bride and groom went along as agreed on the Saturday to collect the suits only to find that all of the suits had been shipped back to a distribution centre in Essex! Furthermore, the supervisor was on holiday and the two young staff left in charge were unsure of what to do. At this point they were… Read Full Review

Mossbroscs's Comment

Written on: 28/08/2014

Hi,

Thank you for your feedback. We are sincerely sorry for all the trouble you have had to endure and hope that our Customer Services Team have managed to assist you in this instance. If you have any further enquiries or issues please do not hesitate to contact us.

Kind Regards,
Moss Bros

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★★★★★

“Wedding Suit Hire”

Written on: 06/08/2014 by NobbyQPR (1 review written)

We hired 5 suits for my sons wedding in Kingston-upon-Thames for the first weekend in August. Due to living in different parts of the UK, some of the party were measured away from the Kingston branch, whilst others were measured at the Kingston Branch. The staff at the Kingston branch were superb, very friendly, polite, professional and most of all knowledgeable. Staff in the Kingston branch offered advice of the style and colour schemes whilst being respectful of what my sons preference… Read Full Review

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★☆☆☆☆

“Nothing but hassle”

Written on: 02/08/2014

We used moss bros for our wedding suits and from start to finish it has been nothing but hassle. Staff in Cardiff are rude and unhelpful and it has resulted in a comedy of errors. When the men went in for their first fitting, by scheduled appointment, the staff were so run off their feet because they had booked 3 other appointments at the same time that they thought it was suffice to do measurements by eye rather than accurately with a measuring tape. This immediately made me uneasy but… Read Full Review

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