Moss Bros Reviews

★★☆☆☆
2.4 / 5
196
36% of users recommend this
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Moss Bros

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Latest Reviews

★☆☆☆☆

“Not even worth 1 star!!”

Written on: 12/07/2015 by 60McAllister (1 review written)

This company is a shambles an absolute joke. Right were to start, me and the missus had booked the wedding and ready to go all that needed doing was the suits , 4 of in total then we can sit back and relax. So about 6 weeks before the big day we decided to go down to our local moss bros, BIG MISTAKE, they measured us up there and then ,at this point everything was running smoothly they told us to come back in 5 week's, one week before the best day of our lives , cutting it a bit short don't… Read Full Review

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★★★★☆

“Quality suit hire”

Written on: 12/07/2015 by Lornies (1 review written)

Hired a tuxedo for my sons prom. Had no problems and suit was lovely. Not given 5 stars as I thought it was quite expensive just to hire a suit but I would use Moss Bros again if needed… Read Full Review

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★★★☆☆

“Overall it was ok”

Written on: 28/06/2015 by S7eve (1 review written)

The fitting experience varied on the different visits we made one lady wasn't very organised and seemed to be confusing herself. The 2nd time for the rest of the party was much better. We hired 2 shirts for everyone but on 2 of the suits were missing but was retified by the store. One of the pants were the wrong size but was only tried on at home but after 10 calls in 1.5 hours to the store no one answered so they had to be worn as there wasn't time to try and get them changed. The child's… Read Full Review

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★★★★★

“Telford town centre store”

Written on: 20/06/2015 by Shrews2015 (1 review written)

After going to 5 other suit shops I came across moss bros in the Telford town centre. I never write reviews but felt on this occasion it was appropriate. I was welcomed by a lady and asked what I was after. Due to my size finding suits that fit is difficult. The lady couldnt of been more helpful, suggesting suits and different fits and letting me try on at least 4-5 suits. I would definitely recommend this store to others. Far better then the others I went to first. Nothing was too much… Read Full Review

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★★★★★

“Moss Bros in key support role”

Written on: 08/06/2015 by Silva259 (1 review written)

Great service ahead of the big day (wedding) including a short turnaround to get a different size jacket and waistcoat for one attendee whose pre-supplied dimensions were not quite what was actually required! The groom, best mem, ushers and FOTB,plus 2 initees so, seemingly, keen to be part the wedding party that they arrived in purchased versions of the Ted Baker suit being worn by groom et al, good taste, I guess. The staff at Cheshire Oaks were friendly, informed and efficient. Thanks… Read Full Review

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★★★★★

“Moss Bros Kingston”

Written on: 01/06/2015 by tvGrady414 (1 review written)

Went into Kingston Branch today to look at suits- not terribly helpful until a young gentleman called Miles Oliver stepped in to assist. He was SO helpful and we ordered Tuxedo for upcoming Leavers Ball! I just hope all goes as smoothly as our meeting with him… Read Full Review

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★★★★☆

“Reasonable , Easily accessible, No hassle ”

Written on: 22/05/2015 by 219Maldonado (1 review written)

Black tie event . Didn't realise a booking was required but husband got fitted before the next person was due in. The updates were really useful and we had no problems with collection or return. The only downside was the jacket didn't really fit that well although I still think my husband looked super in it. We would use Moss Bros hire again but would be a little more picky on the fit… Read Full Review

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★☆☆☆☆

“Moss bros at Mcarther Glen wouldn't use them ever again! !”

Written on: 18/05/2015 by kxHanley373 (1 review written)

Known as mansfield store at East midlands designer outlet. From start to finish they were appalling. Hired suits for our wedding. Measured by a woman-clueless and drippy. Went to pick stuff up and out of 4 suits 1 was right. the person I dealt with ordered new items went to pick them up the day before the wedding and not all the items were there we then had to drive to the derby store ourselves to fetch the items they just happened to have in. One lady there was very helpful. I asked for some… Read Full Review

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★★★☆☆

“Could do better”

Written on: 16/05/2015 by AlvinPurcell (1 review written)

Just got back from the Plymouth branch appointment on time girl very helpful dealt with us well 3 men one woman all good except for two white shirts tried on smelt of strong body odour she was very sorry and said they would be sent off for cleaning not a nice experience… Read Full Review

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★☆☆☆☆

“Suit Hire”

Written on: 11/05/2015 by Tommy470 (1 review written)

I wanted to hire a suit for a wedding but I live in France and won't be in the UK 2 days before the wedding. Whilst I accept that this would be a tall order I was not expecting the reaction I received. The manager of the Exeter shop was very unhelpful and told me that whatever they got in would have to do. I had had to ring twice as the promised reply phonecall never came. I phoned another outlet in Exeter and they couldn't have been more helpful. … Read Full Review

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★★★★★

“Perfect suits for our perfect wedding!”

Written on: 10/05/2015 by AdamYeomans (1 review written)

I attended Moss Bros with my father and now father in law for our wedding suit hire. The gentleman helped us greatly in store, advising which patterns work well together and which ones didn't! We all wanted to have definition between our roles and we were helped to achieve this without looking odd from each other. When we returned with the rest of the party to be measured and again to collect, everything went smoothly - apart from my father in law putting on weight, which he was supposed to… Read Full Review

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★★★★★

“Impressive Professional Service ”

Written on: 04/05/2015 by GaugeGlass (1 review written)

This was the first time I had used Moss Bros Hire Service and plumped for them after checking out their range of tartans, prices and what was on offer from the competition. I dealt with the Livingston, West Lothian, branch who supplied a professional and polite service throughout. The kilt outfit as supplied was of good quality and condition. Perhaps it was new but, if not, there was no evidence it had been worn before. I was telephoned when the outfit was ready for collection and its fit… Read Full Review

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★★★★★

“Quick, easy and simple”

Written on: 03/05/2015 by Feszy98 (1 review written)

As the title says it was quick, easy and simple. Walked in and wanted to hire a tux but not knowing anything about tuxedos. So I asked for help and I was assisted with pure professionalism and I was able to try on different variation of my tuxedo as well as being told how to wear it properly and how to make me look good in it. I can say with the greatest of confidence that I have nothing bad to say about Moss Bros. Hire and that anyone looking for a hire company, Moss Bros. is the place to go… Read Full Review

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★★★★☆

“Happy with order”

Written on: 18/04/2015 by Scrivey (1 review written)

Went in to the Oxford branch. Got measured within 10 mins. French connection DJ was ready to collect in two days. No faults with the suit and was a good fit. Had a great evening. Thank you Moss… Read Full Review

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★☆☆☆☆

“not good ”

Written on: 15/04/2015 by Warner46 (1 review written)

Would never use the taunton shop again went to collect suit week befor wedding, out of six only two correct fit other four has various faults, had to go back again for collection two days before wedding. Also the attitude of one of the male staff was unacceptable. … Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 30/03/2015 by MiltonLarkin (1 review written)

Booked an appointment for 6 men to be measured for wedding suits was given a date an time they went down to be told they weren't meant to go down only the groom to make an account but wasn't told this when I booked the appointment and they knew they was all going What a waste of everyone's time now looking else where cheers Telford branch great service NOT Appalling customer service not worthy of my money and custom… Read Full Review

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★★☆☆☆

“very good suits bad customer care.”

Written on: 23/03/2015 by andreas621 (1 review written)

March 2015 - very good suits fitted well and very good quality. Paid deposit got measured etc etc all fine. What the store didn't tell us was it was closing down for renovations not one hint about it :-( caused alot of running around and hassle last thing you need when getting married. Staff couldnt care less when we mentioned it. Overall good but some iimprovement needed I feel… Read Full Review

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★★★☆☆

“Nearly good”

Written on: 18/03/2015 by wbConway1988 (1 review written)

A couple of great things: - the suit quality was great, and looked fantastic. I hired the French Connection black tuxedo and would recommend it. - the home delivery was super convenient, suit arrived day before party and I returned to store the following week. Here's where I was let down: - I tried to rent in store and asked for item to be delivered... was told Moss Bros don't do this. I told them that they did and it was on the website, and was told again that they didn't and I was wrong… Read Full Review

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★★★★★

“Very good service and suit”

Written on: 05/03/2015 by edwardatherton (2 reviews written)

Manchester St. Annes Square Store. Very easy to deal with - a professional service without any hassle or problems. Measuring was quick and efficient, and everything was explained about collection/payment etc. I had emails regarding the progress of my order, and when I went in for collection it was ready for me. Checkout was swift and I was on my way. Equally, dropping it off afterwards was simple. Just what was needed! I will use them again in the future… Read Full Review

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★★★★★

“Excellent service from Selbys Holloway Road branch”

Written on: 12/01/2015

I have just returned a hired DJ package to the store. Both staff attentive, friendly and efficient. No waiting time at all. Suit fit perfectly and in perfect condition. I'd certainly use this branch again whenever the need arises… Read Full Review

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