Moss Bros Reviews

★★☆☆☆
2.4 / 5
225
38% of users recommend this
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Moss Bros

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Latest Reviews

★★☆☆☆

“Greedy company - check your small print.”

Written on: 17/06/2016 by Gael363 (1 review written)

I hired 5 suits for a Friday evening wedding - approximately £400 worth. Apparently they have to be returned within 48 hours otherwise you end up with a fine of £10 per suit. When I hired the suits I asked the man if I could return them first thing monday morning. He was all nicey nicey (to secure the sale) and everything was "sure....no problem". I was not told for a second that the shop was open all day Sunday. Monday morning comes (two working days after the wedding) and I return all 5… Read Full Review

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★★★★☆

“Bluewater store”

Written on: 06/06/2016

Despite being a very busy store, the staff are very helpful and friendly… Read Full Review

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★★★★★

“Excellent service all the way.”

Written on: 28/05/2016 by Keithbj232 (1 review written)

Can not praise Moss Bros enough for helping make my wedding such a perfect day. Easy and effortless. From the moment we went in to find out about how to hire suites, to getting fitted, to suite delivery. All made a bit more complicated by the fact we had to be fitted in one store and be delivered for pick up in a completely different one. Not only did it arrive for collection early but fitted perfectly. Can't praise the team enough… Read Full Review

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★★★★☆

“Good experience”

Written on: 11/05/2016

Everything run smooth and I am very happy. Will hire at Moss Bross again!… Read Full Review

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★★★★★

“Quick and easy”

Written on: 01/05/2016 by Aryan24 (1 review written)

Easy to deal with and fast will use again… Read Full Review

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★★★★☆

“Dinner Suit Hire”

Written on: 27/03/2016 by AJCH87 (1 review written)

I hired from the Hammersmith branch and found the staff very helpful. They made sure the suit would fit and were flexible with date of return. Suit was ready when they said and it fitted well. Thanks… Read Full Review

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★☆☆☆☆

“Had to buy another suit!!!”

Written on: 23/03/2016 by jrDavidson343 (1 review written)

Wanted to hire a suit for my wedding. They measured me and everything. Had to pick up the suit the day before wedding day to find the size was too big and didn't fit right. Page boy suit was also too big and didn't fit. Moss bros refused to do anything! Ended up BUYING a new suit for my wedding day! They are stressful to deal with and do not care about their customers. Spoke to the manager at the branch after my special day to be told that there nothing they can do and will not refund anything… Read Full Review

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★★★★★

“Great service from the Basingstoke Branch”

Written on: 22/03/2016 by Pete2016 (1 review written)

Hired 3 suits from the Basingstoke Store for my wedding and received really good service. The Hire Manager and the her team were very helpful, everything turned up well in time and it all fitted perfectly… Read Full Review

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★★★☆☆

“Good tux but too expensive!”

Written on: 02/03/2016

I hired a tux from the Maidstone store in February - the staff were very helpful and all items were available upon collection. However, the tailored style of tuxedo (which most men would choose) is significantly more expensive to hire than the regular style - it cost just over £90! It was easy to return it to another branch (as annoyingly the Maidstone store is closed on a Sunday). If you have time to shop around, do, I'm sure there are better value hiring options out there… Read Full Review

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★☆☆☆☆

“Worst customer service , avoid avoid like a plague!”

Written on: 02/03/2016 by Lacil147 (1 review written)

Moss bros website is rubbish and does not fit for purpose. Customer service agentLEE are rude, incompetent, cannot sort out queries, cannot keep up promise and finally they take your money. My first and last experience with MOSS BRO online service, never again… Read Full Review

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★☆☆☆☆

“worst online shopping experience ever”

Written on: 21/02/2016 by pmol1481 (1 review written)

Was buying my third suit from moss. V Happy with the first two. Ordered on 1st Jan and 5 weeks later after many frustrating emails was told they had lost my suit and then another week or two of terrible customer service replies I was told I would get a refund. Two weeks later no sign of any refund. Amazingly bad customer service… Read Full Review

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★★☆☆☆

“Hove Store: Terrible & Rude customer service”

Written on: 02/02/2016 by Ramsey14 (1 review written)

I telephoned the Hove store on 30 January. The phones just rang and rang and then were constantly engaged. When I did finally get through to try and make an appointment, I was greeted by an extremely rude person on the other end (a man with a very poor command of English) who just wanted to get rid of me saying they were too busy to deal with me and somebody would phone back. Nobody did. I have just called again and dealt with really abruptedly. Given the locality of our key wedding guests who… Read Full Review

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★☆☆☆☆

“Worst shop I have been in! ”

Written on: 19/01/2016 by hlJames412 (1 review written)

Very rude and unhelpful people! Don't buy from this shop because if you want to return something it is a nightmare!… Read Full Review

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★☆☆☆☆

“Wedding Suit Hire”

Written on: 24/12/2015 by adam51uk (1 review written)

Shirts had stains on them (collars, sleeves etc) Waistcoat fits for everyone were not good and all appeared too small Considering cost of suit hire this is very poor… Read Full Review

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★☆☆☆☆

“Appalling, go there to ruin your wedding”

Written on: 14/12/2015 by Barkeran213 (1 review written)

We ordered four suits from the Liverpool St shop for our wedding. Over our visits, half of the staff seemed competent, half didn't. But the whole company is a joke. Over four suits there were three major mistakes. We provided exact measurements five months before the wedding, double checking nearer the time. Still, we found out that the trousers for the two dads and the best man were "long" when the measurements meant they should have been "short". We picked up on the mistake ourselves on paper… Read Full Review

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★★★★★

“Stylish suits for hire at good price”

Written on: 15/11/2015

Hired 3 dinner jacket suits with bow ties for my wedding. Really stylish French connection suits that were very good value for money and looked fab on the day. Southampton & Winchester stores were both extremely helpful when trying on suits and sorting the correct sizes. Order was even early and we were able to take away and try at home. All suits fitted perfectly and were first class. Return to 1 store was an option and was very simple and quick. Would definitely recommend… Read Full Review

Foggy69's Comment

Written on: 26/11/2015

I hired the Ted Baker tails for my wedding.
We hired them from the Leicester Branck in the High cross centre
We hired 5 suits and couldn`t fault the assisstance we got from Michael.
He was very helpful in all that we required and needed.
The suits were very stylish.
Even when there was a problem with one of the sizes that were ordered we got a replacement within 3 days so had the replacements in time for our wedding
I would highly recommend The Leicseter Branch of Moss Bros for your wedding suit hire.

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★☆☆☆☆

“Don't do it”

Written on: 09/10/2015 by Hudson298 (1 review written)

Never go there again (Moss Bross Horsefair), one staff member particularly awkward - Ch**s? Go to Cribbs, at least you can park close to it… Read Full Review

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★★★★☆

“Very helpful in store but website is useless”

Written on: 06/10/2015 by Reviewingcaboose (1 review written)

The staff in store were all very helpful, they explained the correct fitting for different suits and how it differed between how traditional a suit is, they allowed me to keep my morning suit (Royal ascot) with them for longer or pick it up early all free of charge, the suit was in great condition and fitted perfectly, no problems at all EXCEPT the website, the moss bros hire website differs from the in store system and so different items are available, different packages can be altered in… Read Full Review

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★☆☆☆☆

“shocked”

Written on: 18/09/2015 by ChanaNewton (1 review written)

absolutely disgusted in the service and standard of the suits my wedding was recked due to moss bros and still ent got nowhere with it if your getting married I strongly dnt recommend this company as it went badly wrong for me and it's messed my day up massively and still fighting my corner today with no refund yet given just a simple sorry.never felt so let down when you had such high expectations of a store I ent one to complain but I will do on this accasion as my big day that was ment to be… Read Full Review

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★★★★☆

“wedding hire”

Written on: 02/09/2015

We hired several suits for a wedding. The manager at the branch we would collect from and return too was very helpful. The fittings were at different Moss bros branches because of the location of people but collection was going to be from just one. All were available without a hitch and in plenty of time before the wedding and all fitted the boys wonderfully. So the standard across the branches was very good They all looked very smart… Read Full Review

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