Moss Bros Reviews
Latest Reviews
★★★★★
“First Class Customer Service”
Written on: 10/06/2013 by Sallysdad (1 review written)
We hired 5 suits from Moss Brothers 4 from Doncaster and 1 from Cambridge We went in and discussed our needs and styles we wanted, we were individually measured and we checked the sizes We were given the date the suits would be in and they arrived well before, we tried the suits on and everything was fine except for 1 pair of suit trousers which was very quickly rectified and changed to the correct length We liked the customers service at Moss Bros from top to bottom they went out of... (read more)
★★★★★
“Great service, great suits! Thankyou Chester Branch”
Written on: 31/05/2013 by php2912 (1 review written)
We recently hired 20 suits for my sons wedding from the Chester Branch. Because of the sheer volume of suits, we anticipated some problems but....apart from a couple of minor changes needed (of which they rectified immediately) we were amazed! The suits arrived in plenty of time, good quality and quality, nothing missing and they fitted - even the two year old!! The staff are friendly, helpful and efficient - especially our advisor, nothing was too much trouble! I would very much reccommend... (read more)
★☆☆☆☆
“Trouser less Groom”
Written on: 29/05/2013 by Cooper4
I have recently had a bad experience with Moss Bros. The Grooms Trousers did not arrive when they were meant to and the Father of the Brides suit did not turn up on the day as promised. A very rushed and hurried service in store and a very angry Groom and Bride. (read more)
★☆☆☆☆
“Kingston bald faced liars.”
Written on: 24/05/2013 by Sorrentino (1 review written)
Go anywhere but this store, intended to buy 10+ (upto 15 suits) dinner suits on their £149 offer. Their first sales man said if we buy 10 we would get one free. With our choices the actual cost came to nearly £200 per suit, some £2000/3000 in total. we purchased three straight away paying £700 with adjustments. over a further 4 visits by various members of the family they lost the list of 15 names 3 times, denied any knowledge of previous discussions, and finally on our fifth visit... (read more)
★☆☆☆☆
“Wedding photos ruined”
Written on: 06/05/2013 by Unhappybride13 (1 review written)
I wish I had read these reviews before going to moss bros and when you complain you get told 'nothing like this has ever happened before' funny that as seems it is a common problem. Finding where to start is the hardest part of this review. We used the moss bros store in princess square Bracknell. Awful service, rude arrogant staff ruined wedding photos. We chose suits measured up, went in to try on everything fine. So on the day when the suits did not fit correctly apparently it was our... (read more)
★☆☆☆☆
“Appalling service.”
Written on: 28/04/2013
My daughter got married in March and all the suits were hired from Moss. On the morning of the wedding we were at a hotel in London. With one hour to go before we were due to leave, my husband went to put his outfit on to find that although the shirt was labelled 15 1/2 it was much too small and it turned out that it was actually a 14 1/2. There was no way he could do it up or hide it with the cravat. I was furious and we were extremely stressed. I rang the Ipswich branch where we had... (read more)
★☆☆☆☆
“PUSHY STAFF AND HIGHLY UNPROFESSIONAL”
Written on: 30/03/2013 by Izzi123 (1 review written)
Went into Moss Bross to buy a new suit for interviews. Staff were very pushy and would not listen to what I wanted and were only interested in what they thought looked great. Staff were very unprofessional and were only interested in wanting your money. Felt like I was just being pushed to quickly buy something and hand over the money. Avoid at all costs!!! (read more)
★☆☆☆☆
“Unacceptable mistake ruined my Dads birthday”
Written on: 27/03/2013
My Dads 8Oth birthday was to be a gala black tie event.I took him to the Maidstone Moss Bros branch to get measured for a DJ to hire on Monday 18 March.She asked him his waist,which is a 50 but after measuring him decided he was a 46.We picked the DY up later that week and he got ready and hour before the party to find the trousers were way to small,by at least 4 inches.Frantic phone calls to the branch initially resulted in the inference that he was to blame for not trying the trousers on... (read more)
Mossbroscs's Comment
Written on: 28/03/2013
Dear Customer,
Thank you for your feedback and we are saddened to hear that you’ve had cause to complain, we are investigating into your case and one of our customer service advisors will be in contact with you.
Kind regards,
Moss Bros Customer Services
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★☆☆☆☆
“Until you have to return an item”
Written on: 05/01/2013 by kmria (1 review written)
I have been Moss customer for a while and didn't had any issue until I have to return on of the item. Staff acted as if we committed a crime. Investigating the coat and asking all sort of questions. Claiming we didn't bring it back in the original bag. It was packed back just the way staff originally packed it for us. Staff behavior was so outrageous that we decided to just keep the damn thing, not worth the hassle. Raised complaint to the head office and hoped for the best. I would say,... (read more)
★☆☆☆☆
“Moss Bros = Dross Bros”
Written on: 30/12/2012 by Melville_head
Moss Bros are a JOKE!!! I was usher at a friends wedding on 23.12.12. He chose Moss Bros as one of the other ushers was based in London. Firstly, when we arrived to be measured, they had forgotten about us coming in and made us wait an hour. The shop was not even busy (Bolton Store). We then tried a few jackets on with pants etc. Not one measurement was actually taken. This process lasted about two hours for six people, meaning we were in the shop about 3 hrs. When the suits arrived, some... (read more)
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Showing 1 - 10 of 98 Reviews
★☆☆☆☆
“Appalling service”
Written on: 27/12/2012 by valeview
We booked the morning suits for out wedding party months ago, and were phoned 2 weeks ago and told the suits were ready for collection. We told them we were coming in to collect today. When we got there, we were told 2 of the shirts weren't available, and wouldn't be available till tomorrow. This is a 70 mile round trip. The guy wasn't a tiny bit bothered... said he knew we said we were coming today, but hoped we wouldn't turn up till the day after, and would be none the wiser.. totally... (read more)
★☆☆☆☆
“Pathetic customer assistance, Northampton Branch”
Written on: 12/12/2012 by manibest (1 review written)
To: Customer Complain Department Moss Bros UK Subject: Complain against Ajad Miah, branch manager in Northampton Abington Street I hope you are fine and enjoying good health. I am writing you this email as a complaint as a result of a very rude and unprofessional behaviour of one of the sales persons in your Northampton Abington street branch. This guy called “AJ” – Ajad Miah – assisted me very rudely with both his expressions and his language. I had been looking to buy a suit... (read more)
★☆☆☆☆
“Horrible customer service”
Written on: 05/12/2012 by annoyedprivate
We ordered 3 suits to hire for our Wedding - 1 for the groom and 2 for the best men. We collected them on the Wednesday and then traveled to our wedding for the Friday. One of the best mens suits was missing a pair of trousers. We rang up and got told if we bought a pair ourselves (on the morning of the wedding this was) that they would reimburse us. We did that. We then complained to customer services who offered us half the price of the 3 suits back - this was three months ago and we... (read more)
★☆☆☆☆
“Terrible customer services”
Written on: 30/11/2012 by lizbann (1 review written)
After going in to the Oxford store and ordering the suit for hire the service has been extremely disapointing. Oxford is currently flooded and is almost impossible to get into. I contacted the store to express my concerns to the branch on the thurs (event was on the saturday)about the difficulty posed at collecting the suit and asked if the security payment could be done over the telephone as payment for the suit and the insurance had already been made.This was so that a delivery driver I... (read more)
★☆☆☆☆
“Buttons falling off!”
Written on: 25/11/2012 by alanfiz
I was extremely disappointed to be refused a refund when attempting to return my suit. Having purchased a dinner suit on the Thursday, I was hosting a charity event on the Friday. One of the my suit's two buttons fell off within 5 minutes of having it on. The other fell off within one hour (in which time I had the jacket off for most of it!). As I was 60 miles away from home, and was hosting the event, I had no option but to continue wearing the remainder of the suit. However when I... (read more)
★☆☆☆☆
“money grabbing! ”
Written on: 05/11/2012
Went into the GUILDFORD branch and was very welcoming and polite gave us different suits and was very up in ourface wanting to help ' sir this ' sir that ' wudnt leave us alone. However, when we said we would have a think about it, the man that was helping us completely DISSAPEARED AND WALKED OFF! just shows there not intersted unless ur buying a suit!! (read more)
★☆☆☆☆
“meanest company I EVER dealt with”
Written on: 20/10/2012 by familyreynolds
my 16 year old hired a suit from the Cambridge branch - for an charity event he was volunteering at - I returned from my holiday to find a bill of £73 - took the suit back on the Wednesday explained the situation, could they waiver some of the cost - no way - in fact you need to pay £20 more - they neglected to tell my son that the suit needed to be back before Monday at 2pm. The manager refused to meet me - I found him in the shop, he was so rude, unhelpful and uncharitable, I will never... (read more)
★☆☆☆☆
“What a shambles hiring a suit from this company is”
Written on: 03/09/2012
Went to the Swindon branch in june to hire a suit for an August wedding cost £59, I had to pay £29 deposit, was told all sorts of rubbish to get the sale. When i picked it up the suit it didn't fit the jacket was far too long for a short length jacket, I was assured that it was my size although no one had bothered to measure me or explain their jackets were 2 inches longer than the average short jacket - later I measured their for sale jackets and they were all 2 inches shorter so I... (read more)
★☆☆☆☆
“Dont expect customer service”
Written on: 25/08/2012
IF I COULD GIVE ZERO STARS I WOULD!!! Went to two stores looking for 4 hire suits for daughters wedding, got same service from both stores, couldnt be bothered arrogant rude ignorant. Wouldnt mind I called before going to last store Bluewater to check stock levels and ask few questions after a terrible service at Lakeside store. People came from Surrey Essex London and Wales for fittings etc to find the salesman to be so rude and arrogant that if this was the only store in the world I... (read more)
★☆☆☆☆
“Shocking service”
Written on: 16/08/2012 by Shaun1960
Please please do not trust Moss Bros with your wedding suits. Despite taking the time to visit the Chichester store for fittings everyone ended up with very badly fitting suits which looked like my dog had had a go at them before they were handed over to us. Staff completely and utterly disinterested and very rude. God only knows how they keep their jobs. There is nothing about Moss Bros to recommend them - simply nothing (read more)
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Showing 11 - 20 of 98 Reviews
★☆☆☆☆
“Very Poor - Caused issues for my wedding”
Written on: 15/08/2012
Recently used Moss Bros for our wedding. We had a few problems including wrong colour items, wrong sizes, buttons missing off shirts, stains. I would honestly warn anyone from using Moss Bros. After the event, we attempted to complain in a reasonable way to teh particular store and were met with unhelpful (and quite rude) responses. After a pitiful offer of compensation we took the matter up via the Customer Services manager. You should always take matter up with Customer Services. At... (read more)
★☆☆☆☆
“Disappointed”
Written on: 08/08/2012
Saturday 4th August 2012 me and my Partner finally got Married after 10yrs together. Alot of saving and preparations for the Big day had taken place.... As you can imagine for any man the suit needs to look the Business and for all the wedding party to feel comfortable and matching.... This however did not happen at our wedding... The Cravats where all different colours, the cravats where stained as where 2 of the Cravats in places you could not hide!!! The child suit being measured 2 weeks... (read more)
★☆☆☆☆
“BE warned 3 weeks for a refund!”
Written on: 04/07/2012
I purchased a suit online but it did not fit so I decided to return it and visit the store to buy one as they can arrange alterations, I was disappointed because I had found a discount code and made a good saving online. I returned the suit bought online via the collect plus service recommended by Moss on 19th June. I visited a store on 19th June, purchased a more expensive suit, requested the same discount offered online but was told there was no discount available in store. On 3rd July... (read more)
★☆☆☆☆
“Worst service ever”
Written on: 12/06/2012 by Haz122 (1 review written)
Had a call from moss bros last week as our suits were due in Sunday. Due to jubilee there was hold up so they would not be in until Wednesday. Now today we get a call "because people were late dropping suits back and it's our busiest time of year" the suits are not in until Friday. We get married Saturday. If I could give a minus star I would. No time to change ! We have people flying in from America who provided own measurements so potentially they r wrong and need to b changed. Fuming (read more)
★★☆☆☆
★☆☆☆☆
“worst hire ever”
Written on: 25/04/2012
in feb. 2012 i was measured for a wedding suit from hounslow branch for my sons wedding on april 20th the day after easter sunday i went to try it on its not here i was told it will be here on wed. i couldnt go on wed. and thurs. i went to a funeral i said i would come in on fri. again wasnt there my son got an email saying all suits were there on tue 17th not true not there i eventualy got a call at 1.30 on the 18th to try it on 1 day before wedding so no chance to change it if needed this... (read more)
Guest's Comment
Written on: 05/06/2012
that, I beg your pardon, but I can not sicubrsbe to your whole theory, all be it exhilarating none the less. It would seem to everybody that your commentary are actually not completely justified and in fact you are generally your self not entirely convinced of the assertion. In any case I did enjoy reading it.I do enjoy the way you have framed this specific concern plus it does give me a lot of fodder for thought. Nonetheless, because of what precisely I have witnessed, I only hope when the feedback pack on that individuals stay on issue and not start upon a tirade of the news du jour. All the same, thank you for this superb piece and although I do not necessarily concur with the idea in totality, I respect your viewpoint.Virtually all of what you mention is astonishingly precise and it makes me ponder the reason why I had not looked at this in this light previously. This piece really did turn the light on for me personally as far as this particular subject matter goes. But at this time there is actually just one position I am not really too comfortable with so while I attempt to reconcile that with the actual central idea of your position, permit me observe what the rest of the readers have to point out.Well done.The heart of your writing whilst sounding agreeable originally, did not really work very well with me after some time. Somewhere within the sentences you actually managed to make me a believer but just for a very short while. I however have a problem with your leaps in assumptions and one might do nicely to help fill in those breaks. In the event that you actually can accomplish that, I will surely be fascinated.Throughout this great pattern of things you'll receive an A+ for effort and hard work. Where you confused us was first in all the facts. You know, it is said, the devil is in the details And that could not be more true in this article. Having said that, allow me say to you just what did work. Your authoring is definitely pretty engaging and that is possibly the reason why I am making an effort to opine. I do not really make it a regular habit of doing that. Next, even though I can notice the jumps in logic you come up with, I am definitely not sure of exactly how you appear to unite the points that help to make the conclusion. For the moment I shall sicubrsbe to your issue however hope in the near future you actually connect your facts much better.
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★★☆☆☆
“guess the size.”
Written on: 12/04/2012
We unfortunatly chose to hire our suits from Moss Bross at Medowhall my sons shirt was too small we had to use safety pins to keep the cuffs in place, my trousers were size 30ish and should have been a 32in waste both our coats were ill fitting, my advice don't bother save your money. (read more)
★★☆☆☆
“poor service”
Written on: 09/04/2012 by chriswortley5 (5 reviews written)
Like others we chose moss bros so various people can be measured using our order code. After booking an appointment to be measured there seemed too few staff and we had to wait. staff ok after this and a good choice although little was on site (in the Norwich branch) try on as all the sizes are stored at other sites. when the suits were collected my jacket (groom) was too short especially in the arms another persons trousers were too tight around the waist (all dispite thorough measuring by... (read more)
★☆☆☆☆
“The WORST company I have ever dealt with!! DO NOT USE”
Written on: 09/04/2012 by Svendell (1 review written)
I got married in August 2012, yesterday I finally got a measly bit of compensation from Moss Bros suit hire. The fiasco started when I went to Moss bros for wedding suit hire, I went there as it is a large chain and people from all over uk needed to get measured and if should of been convenient. The initial customer service was awful unfortunately I knew exactly what I wanted and therefore still went with moss bros...bad choice. After getting measured and going through the different style... (read more)
★☆☆☆☆
“terrible service”
Written on: 21/01/2012
We visited moss bross at covent garden. The staff were indifferent, unhelpfull, and brough shirts in wrong styles and sizes. The colours of the waistcoats, ties and cravats in the brochure, bears little resemblance to the colours of the actual fabrics. A hugely disapointing experience. (read more)
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Showing 21 - 30 of 98 Reviews
★☆☆☆☆
“Staff know nothing about wedding wear”
Written on: 31/10/2011
A friend asked me along to Moss Bros in Covent Garden, since he doesn't know much about wedding wear (and I do), and he wanted to avoid getting fleeced. Thank God I was there! We actually walked out after 15 mins, the service was so bad. They didn't know what drainpipe trousers (i.e. normal grey wedding trousers with black stripes) looked like, and said that since they had run out of them, it would be okay to let my friend have a pair of black pinstripe trousers instead, since (read more)
★★★★★
“Moss Bros Suit Hire Ilford - Excellent”
Written on: 27/09/2011 by JulieWalsh1970 (6 reviews written)
Received some amazing service from Moss Bro´s in Ilford, Hired 1 Grooms Suits and 6 Grooms Men suits, All the lads were measured up properly. Everything arrived in perfect order and well ahead of time, I´ve heard a few good compliments on how the Moss Bros Suit Hire section in Ilford is run. (read more)
★☆☆☆☆
“Theft ”
Written on: 27/09/2011 by CentralLondonReviewer (1 review written)
The service at Covent garden branch was abrupt and unhelpful, took measurements, then put set of clothes together and said that's it. All fairly poor quality material Ben Sherman, some items broken. Upon enquiry whether they had something better they rolled eyes, huffed, puffed, finally got marginally better alternative out for me. Worst, I know for certain I forgot some of my items in the returns bag, went back and manager and staff stonewalled me saying they had found nothing when... (read more)
★☆☆☆☆
“Need lessons in customer service!”
Written on: 09/09/2011 by Laney01
My son and I visited the nearest shop at Junction 32 in Castleford, West Yorkshire, as I wanted to hire an evening suit for him as we are attending a charity ball very shortly. On entering the store, which was empty (and now i know why!), out of three members of staff, two looked at us as if we were something they had stepped in. One male member of staff took us over to a counter and asked the date we wanted to hire, told us it wasn't £38.00 as stated on the website as there was an added... (read more)
★★★☆☆
“overall”
Written on: 13/08/2011 by sebm (1 review written)
Moss bros have their plus's and negetive's as with all retail stores, service can be poor but can be very helpful and bend over backwards to help quality of suits is not the best but there worse out there,price is quite high and not option on insurance. Found them reasonably helpful may go back again if needed to. (read more)
★☆☆☆☆
“Moss Bros Wedding Hire-Error Stewn & Poor Quality”
Written on: 24/07/2011 by RJA79 (1 review written)
My wife and I got married 1st July 2011 and needed a suit hire company with national coverage, as our best man, dads and ushers are UK wide. The first store we visited was in central Newcastle and while the lady we saw was helpful, she gave different messages on when to book/ get everyone measured/etc to that of other stores. When at the Newcastle store there was a man complaining about poor service- in retrospect we should have seen this as a sign! We also found that the Northampton store... (read more)
★☆☆☆☆
“Bullying Service”
Written on: 21/06/2011
Hired an evening suit from Moss Bross Hire in Liverpol Street last week. Whilst the hiring of the suit was adequate (although sizes of suits were strange) it was the behaviour of one employee on returning suit / cover which was absolutely shocking. As I had to get to work early, I attempted to return the suit / cover at 8:00 a.n. The shop was open, but was told by an short older genteleman that they were too busy and to return at 8:30. I was going to be late for work, but knew I had to... (read more)
★☆☆☆☆
“Awful customer service and Morag Forrester in the...”
Written on: 03/06/2011
Terrible Terrible service from Moss Bros in glasgow, Hubby went in to hire a suit for an event, he paid for this on the wrong card (as this was a work event) - he went back into the store later the same day, to ask for them to refund our personal card and then charge he business account, and Morog Forrester (who pretended to be the manager!!!!) said "why should i" - yes those actual words came out of a supervisors mouth to a customer!!! After much to-ing and froing, and a lot of... (read more)
Guest's Comment
Written on: 25/07/2011
Completley agree. Hired my kilt from here for my wedding on 25/06/11 along with my best man, my dad and two ushers. Not only did they not supply belts (which I noticed last minute and paid extra for) they did not supply the kilt sword fasteners, and to top it all, there was dried blood on the inside of the best mans socks. Severley not happy. AVOID AVOID AVOID
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★☆☆☆☆
“Terrible service”
Written on: 31/05/2011 by leezob17 (1 review written)
I recently got married and hired suits from moss bros in Plymouth,do not on any circumstances get your suits here.The suits came and out of 5 of them three were wrong some by at least two sizes so we had to go back in again and pick the replacements up.As well as this the waiscoats for the larger guys were only half ones ,they had no backs to them,and we were not told ab out this.Then one of the replacement suits was the wrong size again by this time its the day before the wedding,so we had... (read more)
Guest's Response to leezob17's Review
Written on: 22/06/2011
Have to disagree entirely with you on this store. Staff all very helpful and polite. We had a couple of changes needed but all sorted out without any fuss. Made the happy day go really well and the suits all looked lovely. Would definitaly use again and would have no problem recommending to others!
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Guest's Response to leezob17's Review
Written on: 11/10/2011
I have had a similar experience to leezob17 in Plymouth, Reading, Exeter and Chester. It took me going into the store over 5 times to correct their mistakes. Not small ones, huge ones. Wrong sizes, some of the ushers in pinstripe trousers some in plain trousers. Some were in high wing collar and some in standard collar shirts, some in cravats and some in ties. I corrected them all the first time and then realised that they had them all wrong again. Had to go in again and they corrected it in front of me and they made the same mistake again. My fathers suit was sent to chester even though he ordered and reqested it in EXETER. It was a complete shambles, took hours of my time and potentially could have ruined the photos that we spent £1000 on having done. The stores are always busy, staff are not attentive or helpful and it has just been a laborious and stressful task having to keep checking everyones order. When we collected the suits the grooms shirt was missing, the tie was the wrong colour so we had to buy one the day before the wedding and handkerchief, my father in law had to drive 3 hours to pick up my dads suit and bring it down and with all the stupid mistakes they made we ended up having everything that had been ordered attached to the bag meaning that each suited person in our party had 2 shirts, a cravat and a tie, 3 pairs of trousers of all kinds. We had to scrutinise what everyone was packing to come down in to make sure that no one brought the wrong stuff. Spending over £2000.00 on this company was not worth it. Not even a smile from the staff when ordering and having to consistently correct their mistakes right up before the wedding. If you use make sure you triple check everything throughout your experience and quadruple check again. NIGHTMARE and cost me a lot of time and stress which meant I missed out on important tasks for my wedding day.
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★☆☆☆☆
“I was going to use the Cambridge store to hire 4 suits...”
Written on: 11/05/2011 by firstaspect (1 review written)
I was going to use the Cambridge store to hire 4 suits for my wedding (so a good few hundred pound deal!) and the whole experience was a waste of time.
The sales guy was quite helpful to start with but then we were basically given a brochure and said to choose what we wanted from there and then we could try something completely different on just for the sizing before ordering.
I asked if we could actually try on the suit we wanted to hire (wasn't worried if it was exact size) and they said...
(read more)
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Showing 31 - 40 of 98 Reviews
★★★★★
“it is unfortunate that only unhappy customers leave...”
Written on: 19/04/2011
it is unfortunate that only unhappy customers leave reviews, there are thousands of happy customers who do not bother to leave comments as good service is considred necessary. some people do not realize that Moss Bros is dealing with at least thousands of weddings over the summer season, it is not easy to please everybody! (read more)
Guest's Comment
Written on: 03/06/2011
True - not easy to please everyone all the time, especially with it being majority of weddings! - however, the service out of "wedding season" is still appalling and the staff can be rude, - its very very wasy to smile and most other companies seem to realise that the "customer is ALWAYS right"
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Guest's Comment
Written on: 29/06/2011
I have no idea how you can even attempt to stand up for the service this company provides, the staff in the bristol store poked fun and my disabled nephew and threatened to rob my house while I was away on honeymoon, this company ruined my wedding and my honeymoon,
have you ever got married, if so would you think sitting up until 2am the morning of your wedding sewing on buttons to shirts as the Moss Bros store thinks it's perfect to send shirts without any.
our suits were dirty and had blood on them I ended up spending a fortune of part of suits and shirts from elsewhere.
I was spent the lead up to the wedding either crying or in the moss bros store trying to sort things out. it was only when i contacted the MD did they stop calling and threatening me,
Horrific serivce not just bad.... and completely out of pocket.
this company will never hear a good work from me.. EVER!!!!
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Guest's Comment
Written on: 22/07/2011
It's not difficult to get measurements right though is it!! Considering it is their job!
Don't take on the business if you're too busy to offer a service...simple! and after measuring my fiancé and his 4 groomsmen TWICE you'd think it wouldn't be difficult to get it right....think again!!! Incompetent is not the word for the Bristol store!
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Guest's Comment
Written on: 02/08/2011
obviously a moss employee i had shocking service from staff at eltham branch rude and didnt know alot.
sad that they have to come on and defend themselves
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★☆☆☆☆
“Yeah! Same story: bought suit, shoulder ripped. Took...”
Written on: 25/03/2011
Yeah! Same story: bought suit, shoulder ripped. Took it back and the manager in Plymouth said it was fair wear and tear! Apparently 'Moss suits' are fashion suits and designed for 'light' 'informal' use. IE if you wear it for 2 days in a row they fall to pieces. There is no refund policy and dont go running to Plymouth trading standards as they just give you the number for Consumer direct who are as much use as a chocolate teapot in a sauna! (read more)
★☆☆☆☆
“I only ticked the 1 star box because the site wont...”
Written on: 24/03/2011
I only ticked the 1 star box because the site wont allow you to tick the no stars option.
We visited the Plymouth store and were served by the 'manager' who was obviously a talented tailor by profession as he stitched us up good and proper!
The trousers were turned up with wonder web as with a previous reviewer and my crotch split about 5 minutes later! Fortunately we all had a good laugh about it and made a load of jokes about buying the suits from Del Boy. If you go back and shout loudly...
(read more)
★☆☆☆☆
“I'm amazed that so many people fall for the...”
Written on: 23/03/2011
I'm amazed that so many people fall for the alterations scam. As a former salesman, this is one of the oldest 'value enhancement' scams. They salesman always select trousers that are too long for the customer and then say: 'these will have to be altered' for which we charge £13. In reality as soon as you leave the store, the garments are put on a rack and at the end of the shift, the trousers are swapped for an in stock pair of the right size (check your trousers: if they have a seam they... (read more)
Oxygenpro's Comment
Written on: 19/04/2011
As an employee of Moss Bros who has worked for the company for 7 years I have to say that your comments about alterations are not true.
<br/>
<br/>All of our suits are displayed on the shop floor as they come for customers to see. All come with a waist 6 inches smaller than the chest i.e a 40 inch chest comes with a 34 inch waist. All regular length jackets come with a regular length trouser, short jackets come with short trousers and so on. (All of the trousers say the waist size and the leg length on the inside if anyone wanted to check).
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<br/>£13 is charged by the store to cover the cost of dropping off/collecting the alterations, the actual work done and the cost/time involved in processing the bill etc.
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<br/>All Moss Bros suits are not made in Asia (again, check the label and you can see where the suit is made). Also the figure of £12 to manufacture is ridiculous.
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<br/>The majority of suits Moss Bros sell are brands that are bought in (at considerable cost) i.e Ted Baker, Lambretta, Daniel Hechter, Cerruti, Paul Smith, Peter Werth etc etc, none of which are considered 'shoddy suit makers'.
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Scottrobinsonbrothers's Comment
Written on: 17/06/2013
Have to agree completely!! I've worked for Moss, Hugo Boss and now with Armani and not once did I or any my staff use longer/shorter yes to use Alt service to cover cost for trousers @£12......!!! Check the labels and see we're there made, well established brands like Cerutti Hugo Boss, Hechter, Berwin n Berwin. So rather than spout nonsence.... Go to your bed little boy.
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★☆☆☆☆
“We bought a suit for our wedding, rather than hire one...”
Written on: 20/03/2011
We bought a suit for our wedding, rather than hire one as I was going to go to another wedding in a few months. We had to have my trousers altered as the legs were too long. This took a couple of days and the wedding was on the Saturday. When we arrived at the Plymouth store, and looked at the trousers, they had been shortened with wonder web. As soon as I tried them on, the hem dropped as the wonder web had come off. I was really unhappy and the manager was very off hand and unhelpful. I... (read more)
★☆☆☆☆
“Re Moss Bros at Whitely, near Fareham: ”
Written on: 12/03/2011
Re Moss Bros at Whitely, near Fareham:
Hired a suit for a wedding. The sizes I ended up with were not as ordered. Failed to get an extra long shirt, jacket so tight it could not be fastened, and generally poor service throughout. Although prices are reasonable, service and end product is not!
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★☆☆☆☆
“We used the Guildford Branch of Moss Bros to hire the...”
Written on: 27/01/2011
We used the Guildford Branch of Moss Bros to hire the suits for our wedding. Most (not all) of the staff were stuck up at best and very rude at worst. They wrote our order and measurements down incorrectly. The shirts were completely creased (beyond belief) when they were collected. We were told we had to pay for an extra days hire because we returned the suits on the Monday (as advised) and not the Sunday. We were charged for a childs handkerchief as they were unable to find it- they... (read more)
★☆☆☆☆
“OH MY GOD, The hire manager chris in Ashford Moss Bros...”
Written on: 13/01/2011
OH MY GOD, The hire manager chris in Ashford Moss Bros is a night mare, rude, arrogant and looks down his nose at us, we had booked our suits at Youngs but the company went under so went to Moss Bros and the service was absolutely terrible, ended booking with Slaters. (read more)
★☆☆☆☆
“It is very exciting when your son gets married, and...”
Written on: 30/12/2010
It is very exciting when your son gets married, and hiring the outfit for this special day is meant to be a pleasurable experience. We found ourselves in the hands of a junior member of staff who did not know about correct fit, was not able to advise and could not tell us the cost of picking the order up early. A knowledgeable member of staff should serve customers for these important occasions. (read more)
★☆☆☆☆
“Absolutely appalling service. I have been waiting now...”
Written on: 22/11/2010
Absolutely appalling service. I have been waiting now for 3 weeks for my delivery and still not received anything. Now I do not need the items I purchased... £390 worth! The Customer service number is awful and nobody can help or too busy. It shouldn't even be called a customer service number. Everyone I'd spoken to promised me different things.
Also went into their Truro store to buy a dicky bow that I had already ordered and a cumber-band... (particularly wanted the one i'd ordered!) of...
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Mossbroscs's Response to Izzi123's Review
Written on: 06/04/2013
Dear Customer,
Thank you for your feedback. We welcome all feedback from our customers as we always strive to improve our business.
If you could please e-mail customerservices@moss.co.uk in regards to this issue, we will be happy to assist you.
Kind Regards,
Moss Bros Customer Services.