Moss Bros Reviews

★★☆☆☆
2.4 / 5
206
37% of users recommend this
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Moss Bros

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Latest Reviews

★★★★☆

“wedding hire”

Written on: 02/09/2015

We hired several suits for a wedding. The manager at the branch we would collect from and return too was very helpful. The fittings were at different Moss bros branches because of the location of people but collection was going to be from just one. All were available without a hitch and in plenty of time before the wedding and all fitted the boys wonderfully. So the standard across the branches was very good They all looked very smart… Read Full Review

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★☆☆☆☆

“Nearly ruined my wedding day”

Written on: 01/09/2015 by 120Maher (1 review written)

Moss Bros, Kingston review Wedding suit hire is unbelievably incompetent and set up to fail. In 2014, I hired my groom's suit as well as my 2 best men's suits here. Worst mistake ever. Waiting times and queues were atrocious (typically 30-45 minutes long) although there were at least 3-4 sales staff who were not attending to anyone. The hire staff appeared ill-informed or untrained, unable to answer many of my questions, including when our suits would be ready to pick up, if the outfits would… Read Full Review

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★★★★★

“Splendid Wedding Day.”

Written on: 25/08/2015 by Oldmanrobert (1 review written)

Excellent quality suits which were perfect for the wedding. The staff were professional,helpful and courteous. Every detail was catered for-very impressive. I would certainly reccomend Moss bros to anyone needing a quality suit… Read Full Review

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★★☆☆☆

“No customer service skills ”

Written on: 25/08/2015 by Yulianak367 (1 review written)

My boyfriend and I went to Moss Bros Cambridge to hire a dinner suit, the first time we went in we stood around for 10 minutes being ignored in the empty shop, whilst shop assistants pretended to look busy, so we left. An hour later after exhausting all other shops we reluctantly went back in, the store manager and staff were stood around the till having a good old chit chat about 'don't tell the bride' until finally we got someone's attention. The suit fitting and check out were fine but my… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 18/08/2015 by Javierr464 (1 review written)

Waste of time & definitely a waste of money. Caused us so much stress the day before the wedding. Paid nearly £1000 to hire 10 suits for our wedding for the ushers - everybody went in to get measured up for the suits including my step son who is 11 - he went back to try the suit on & it had been sent back to the warehouse, no phone call to advise us. So they tried a completely different suit on him just for sizing - shirt sleeves were half way up his arms so was the suit jacket & the… Read Full Review

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★★★★☆

“Great srrvice, advice, quality and fit”

Written on: 13/08/2015 by LanceF (1 review written)

After a poor customer service experience at the Bluewater branch we received an exceptionally good level of help and advice from the Chatham Branch at Dockside. The help we received and the quality and fit of the hire items helped to make our sons wedding go so well… Read Full Review

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★★★★☆

“Not Bad For A Hire Suit”

Written on: 13/08/2015

I hired the ventuno for a black tie event in London. To say I usually need my suits altering the fit of the given hire suit was surprisingly very good. The garments were of good quality and I received the order in good time On my first trip the suit fitting was good and the chap serving was very helpful, on the second visit prior to collection the female member of staff wasn't as friendly Non the less it was still a painless experience and I will be returning again shortly Many thanks… Read Full Review

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★☆☆☆☆

“Customer service very disappointing”

Written on: 13/08/2015 by abcdefghi1234567 (1 review written)

Despite several fittings before the wedding, one of the suits when picked up from the shop, was for a 10 year old boy!! We were told we had to come back to the shop on the morning of the wedding to sort it out. When we returnedthe suits to the Cambridge shop, after keeping us waiting (even though no one was in the shop) the staff member was extremely rude and arrogant. I would never recommend them… Read Full Review

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★☆☆☆☆

“Just don't go there ”

Written on: 12/08/2015 by Petersbh254 (1 review written)

I was measured up for my suit for our daughter's wedding at the outlet store in Swindon. They were very friendly and professional, and measured accurately. From there it went completely downhill. We arranged to collect the suit, plus my son's, from the Bath branch and had two emails asking us to collect the suit so went in. One waistcoat was extremely frayed inside in two places so we said that was not acceptable. We asked for it to be sent to us by courier as with only a couple of days to go… Read Full Review

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★★★★★

“Extremely helpful staff”

Written on: 05/08/2015

We hired suits for a wedding, and when we picked them up, a couple of the party found that the trouser were a little on the tight side when we picked them up. This was only a couple of days before the event and it was very reassuring to hear 'that's absolutely no problem madam' when I called the shop. Staff were extremely helpful. New trousers were ordered, in fact two pairs for a choice of sizes, and nothing was too much trouble. The suits looked great too!… Read Full Review

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★☆☆☆☆

“Not even worth 1 star!!”

Written on: 12/07/2015 by 60McAllister (1 review written)

This company is a shambles an absolute joke. Right were to start, me and the missus had booked the wedding and ready to go all that needed doing was the suits , 4 of in total then we can sit back and relax. So about 6 weeks before the big day we decided to go down to our local moss bros, BIG MISTAKE, they measured us up there and then ,at this point everything was running smoothly they told us to come back in 5 week's, one week before the best day of our lives , cutting it a bit short don't… Read Full Review

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★★★★☆

“Quality suit hire”

Written on: 12/07/2015 by Lornies (1 review written)

Hired a tuxedo for my sons prom. Had no problems and suit was lovely. Not given 5 stars as I thought it was quite expensive just to hire a suit but I would use Moss Bros again if needed… Read Full Review

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★★★☆☆

“Overall it was ok”

Written on: 28/06/2015 by S7eve (1 review written)

The fitting experience varied on the different visits we made one lady wasn't very organised and seemed to be confusing herself. The 2nd time for the rest of the party was much better. We hired 2 shirts for everyone but on 2 of the suits were missing but was retified by the store. One of the pants were the wrong size but was only tried on at home but after 10 calls in 1.5 hours to the store no one answered so they had to be worn as there wasn't time to try and get them changed. The child's… Read Full Review

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★★★★★

“Telford town centre store”

Written on: 20/06/2015 by Shrews2015 (1 review written)

After going to 5 other suit shops I came across moss bros in the Telford town centre. I never write reviews but felt on this occasion it was appropriate. I was welcomed by a lady and asked what I was after. Due to my size finding suits that fit is difficult. The lady couldnt of been more helpful, suggesting suits and different fits and letting me try on at least 4-5 suits. I would definitely recommend this store to others. Far better then the others I went to first. Nothing was too much… Read Full Review

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★★★★★

“Moss Bros in key support role”

Written on: 08/06/2015 by Silva259 (1 review written)

Great service ahead of the big day (wedding) including a short turnaround to get a different size jacket and waistcoat for one attendee whose pre-supplied dimensions were not quite what was actually required! The groom, best mem, ushers and FOTB,plus 2 initees so, seemingly, keen to be part the wedding party that they arrived in purchased versions of the Ted Baker suit being worn by groom et al, good taste, I guess. The staff at Cheshire Oaks were friendly, informed and efficient. Thanks… Read Full Review

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★★★★★

“Moss Bros Kingston”

Written on: 01/06/2015 by tvGrady414 (1 review written)

Went into Kingston Branch today to look at suits- not terribly helpful until a young gentleman called Miles Oliver stepped in to assist. He was SO helpful and we ordered Tuxedo for upcoming Leavers Ball! I just hope all goes as smoothly as our meeting with him… Read Full Review

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★★★★☆

“Reasonable , Easily accessible, No hassle ”

Written on: 22/05/2015 by 219Maldonado (1 review written)

Black tie event . Didn't realise a booking was required but husband got fitted before the next person was due in. The updates were really useful and we had no problems with collection or return. The only downside was the jacket didn't really fit that well although I still think my husband looked super in it. We would use Moss Bros hire again but would be a little more picky on the fit… Read Full Review

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★☆☆☆☆

“Moss bros at Mcarther Glen wouldn't use them ever again! !”

Written on: 18/05/2015 by kxHanley373 (1 review written)

Known as mansfield store at East midlands designer outlet. From start to finish they were appalling. Hired suits for our wedding. Measured by a woman-clueless and drippy. Went to pick stuff up and out of 4 suits 1 was right. the person I dealt with ordered new items went to pick them up the day before the wedding and not all the items were there we then had to drive to the derby store ourselves to fetch the items they just happened to have in. One lady there was very helpful. I asked for some… Read Full Review

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★★★☆☆

“Could do better”

Written on: 16/05/2015 by AlvinPurcell (1 review written)

Just got back from the Plymouth branch appointment on time girl very helpful dealt with us well 3 men one woman all good except for two white shirts tried on smelt of strong body odour she was very sorry and said they would be sent off for cleaning not a nice experience… Read Full Review

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★☆☆☆☆

“Suit Hire”

Written on: 11/05/2015 by Tommy470 (1 review written)

I wanted to hire a suit for a wedding but I live in France and won't be in the UK 2 days before the wedding. Whilst I accept that this would be a tall order I was not expecting the reaction I received. The manager of the Exeter shop was very unhelpful and told me that whatever they got in would have to do. I had had to ring twice as the promised reply phonecall never came. I phoned another outlet in Exeter and they couldn't have been more helpful. … Read Full Review

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