Moss Bros Reviews

★★☆☆☆
2.5 / 5
233
39% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Moss Bros - Ask a question now

Media Gallery for Moss Bros

Moss Bros

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“This morning I went to the St John's hill ...”

Written on: 03/11/2016 by gaygerry (1 review written)

This morning I went to the St John's hill branch of Moss Bross. as I am quite tall and big the sales assistant spent a lot of time running up and down the stairs trying to get a suit that would fit me. NOTHING WAS TOO MUCH TROUBLE FOR HER ! this lady gave outstanding coustmer service. I would recommend this branch to anyone and all of my friends. thank you… Read Full Review

Report this review
★★★★★

“Slick Professional Service”

Written on: 30/09/2016 by MarkPlym (1 review written)

I had to hire a DJ for a Black Tie event and popped into the Moss Hire shop in Plymouth. From start to finish the service I received was excellent. The reminder the next day to return the suit was appreciated and when the DJ was returned the staff member was friendly and courteous. I felt my business mattered and I would use them again. The store was inviting and the staff were knowledgeable. There was no issue of stock availability even though I was 2 days from the event… Read Full Review

Report this review
★★★★★

“Excellent service ”

Written on: 24/09/2016 by Weddingtux (1 review written)

Hired a tuxedo from the Norwich store. Nothing was to much trouble and staff were very helpful. Would 100% recommend. The French connection tux was excellent quality along with the wait coast and shirt. Staff in the hire department were excellent and very friendly. Staff make the shop and both members are a credit to miss bros… Read Full Review

Report this review
★★★★☆

“Great Ted Baker suits”

Written on: 02/09/2016 by KimFoster29 (1 review written)

We ordered 5 Ted Baker suits for our wedding on 28/8, they were ready early, a week before the collection date which was great! This gave everyone time to try them on as we had people from different parts of the U.K. Joining us. We found that two didn't fit very well. That would be my only criticism that when measured it was quickly done and a full suit wasn't tried on, however With a call to our Local Reading store the lady happily ordered what needed to be changed and we were able to collect… Read Full Review

Report this review
★★★★☆

“Quick and efficient ”

Written on: 02/09/2016 by ekAndersen263 (1 review written)

Hired matching suits for my wedding. Despite not leaving much time, we all were fitted quickly, despite us all having to visit different stores all over the country due to our locations. We picked up the suits fine, they all fitted well, and we looked great on the day. Returned the suits with no issues and everybody was happy. Not cheap, but worth it for the convenience!… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 01/08/2016 by tom_davis87 (1 review written)

Great service from moss bros Canary Wharf. Friendly and hard working, making our large order as easy as it could be. Thanks to all the staff… Read Full Review

Report this review
★☆☆☆☆

“shocking service”

Written on: 29/07/2016 by ZachariahWoodward (1 review written)

poor service, attitude, wrong size suit which was hired… Read Full Review

Report this review
★☆☆☆☆

“plz do not enter moss bros all company is cheat. ”

Written on: 16/07/2016 by fairtrading34 (1 review written)

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department… Read Full Review

Report this review
★★☆☆☆

“Greedy company - check your small print.”

Written on: 17/06/2016 by Gael363 (1 review written)

I hired 5 suits for a Friday evening wedding - approximately £400 worth. Apparently they have to be returned within 48 hours otherwise you end up with a fine of £10 per suit. When I hired the suits I asked the man if I could return them first thing monday morning. He was all nicey nicey (to secure the sale) and everything was "sure....no problem". I was not told for a second that the shop was open all day Sunday. Monday morning comes (two working days after the wedding) and I return all 5… Read Full Review

Fairtrading34's Comment

Written on: 16/07/2016

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department.

Reply to this comment

Fairtrading34's Comment

Written on: 16/07/2016

all company is cheat. there cloth material is cheap you will find better quality and price in Primark. moss bros expensive than Burberry. Please do not enter moss bros.When I went to exchange they did not exchange I have to complaint to trading standard department.

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“Bluewater store”

Written on: 06/06/2016

Despite being a very busy store, the staff are very helpful and friendly… Read Full Review

Report this review
★★★★★

“Excellent service all the way.”

Written on: 28/05/2016 by Keithbj232 (1 review written)

Can not praise Moss Bros enough for helping make my wedding such a perfect day. Easy and effortless. From the moment we went in to find out about how to hire suites, to getting fitted, to suite delivery. All made a bit more complicated by the fact we had to be fitted in one store and be delivered for pick up in a completely different one. Not only did it arrive for collection early but fitted perfectly. Can't praise the team enough… Read Full Review

Report this review
★★★★☆

“Good experience”

Written on: 11/05/2016

Everything run smooth and I am very happy. Will hire at Moss Bross again!… Read Full Review

Report this review
★★★★★

“Quick and easy”

Written on: 01/05/2016 by Aryan24 (1 review written)

Easy to deal with and fast will use again… Read Full Review

Report this review
★★★★☆

“Dinner Suit Hire”

Written on: 27/03/2016 by AJCH87 (1 review written)

I hired from the Hammersmith branch and found the staff very helpful. They made sure the suit would fit and were flexible with date of return. Suit was ready when they said and it fitted well. Thanks… Read Full Review

Report this review
★☆☆☆☆

“Had to buy another suit!!!”

Written on: 23/03/2016 by jrDavidson343 (1 review written)

Wanted to hire a suit for my wedding. They measured me and everything. Had to pick up the suit the day before wedding day to find the size was too big and didn't fit right. Page boy suit was also too big and didn't fit. Moss bros refused to do anything! Ended up BUYING a new suit for my wedding day! They are stressful to deal with and do not care about their customers. Spoke to the manager at the branch after my special day to be told that there nothing they can do and will not refund anything… Read Full Review

Report this review
★★★★★

“Great service from the Basingstoke Branch”

Written on: 22/03/2016 by Pete2016 (1 review written)

Hired 3 suits from the Basingstoke Store for my wedding and received really good service. The Hire Manager and the her team were very helpful, everything turned up well in time and it all fitted perfectly… Read Full Review

Report this review
★★★☆☆

“Good tux but too expensive!”

Written on: 02/03/2016

I hired a tux from the Maidstone store in February - the staff were very helpful and all items were available upon collection. However, the tailored style of tuxedo (which most men would choose) is significantly more expensive to hire than the regular style - it cost just over £90! It was easy to return it to another branch (as annoyingly the Maidstone store is closed on a Sunday). If you have time to shop around, do, I'm sure there are better value hiring options out there… Read Full Review

Report this review
★☆☆☆☆

“Worst customer service , avoid avoid like a plague!”

Written on: 02/03/2016 by Lacil147 (1 review written)

Moss bros website is rubbish and does not fit for purpose. Customer service agentLEE are rude, incompetent, cannot sort out queries, cannot keep up promise and finally they take your money. My first and last experience with MOSS BRO online service, never again… Read Full Review

Report this review
★☆☆☆☆

“worst online shopping experience ever”

Written on: 21/02/2016 by pmol1481 (1 review written)

Was buying my third suit from moss. V Happy with the first two. Ordered on 1st Jan and 5 weeks later after many frustrating emails was told they had lost my suit and then another week or two of terrible customer service replies I was told I would get a refund. Two weeks later no sign of any refund. Amazingly bad customer service… Read Full Review

Report this review
★★☆☆☆

“Hove Store: Terrible & Rude customer service”

Written on: 02/02/2016 by Ramsey14 (1 review written)

I telephoned the Hove store on 30 January. The phones just rang and rang and then were constantly engaged. When I did finally get through to try and make an appointment, I was greeted by an extremely rude person on the other end (a man with a very poor command of English) who just wanted to get rid of me saying they were too busy to deal with me and somebody would phone back. Nobody did. I have just called again and dealt with really abruptedly. Given the locality of our key wedding guests who… Read Full Review

Report this review
overview