Moss Bros Reviews

★★☆☆☆
2.3 / 5
33% of users recommend this
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Moss Bros

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Latest Reviews

★☆☆☆☆

“appalling ”

Written on: 30/03/2015 by MiltonLarkin (1 review written)

Booked an appointment for 6 men to be measured for wedding suits was given a date an time they went down to be told they weren't meant to go down only the groom to make an account but wasn't told this when I booked the appointment and they knew they was all going What a waste of everyone's time now looking else where cheers Telford branch great service NOT Appalling customer service not worthy of my money and custom… Read Full Review

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★★☆☆☆

“very good suits bad customer care.”

Written on: 23/03/2015 by andreas621 (1 review written)

March 2015 - very good suits fitted well and very good quality. Paid deposit got measured etc etc all fine. What the store didn't tell us was it was closing down for renovations not one hint about it :-( caused alot of running around and hassle last thing you need when getting married. Staff couldnt care less when we mentioned it. Overall good but some iimprovement needed I feel… Read Full Review

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★★★☆☆

“Nearly good”

Written on: 18/03/2015 by wbConway1988 (1 review written)

A couple of great things: - the suit quality was great, and looked fantastic. I hired the French Connection black tuxedo and would recommend it. - the home delivery was super convenient, suit arrived day before party and I returned to store the following week. Here's where I was let down: - I tried to rent in store and asked for item to be delivered... was told Moss Bros don't do this. I told them that they did and it was on the website, and was told again that they didn't and I was wrong… Read Full Review

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★★★★★

“Very good service and suit”

Written on: 05/03/2015 by edwardatherton (2 reviews written)

Manchester St. Annes Square Store. Very easy to deal with - a professional service without any hassle or problems. Measuring was quick and efficient, and everything was explained about collection/payment etc. I had emails regarding the progress of my order, and when I went in for collection it was ready for me. Checkout was swift and I was on my way. Equally, dropping it off afterwards was simple. Just what was needed! I will use them again in the future… Read Full Review

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★★★★★

“Excellent service from Selbys Holloway Road branch”

Written on: 12/01/2015

I have just returned a hired DJ package to the store. Both staff attentive, friendly and efficient. No waiting time at all. Suit fit perfectly and in perfect condition. I'd certainly use this branch again whenever the need arises… Read Full Review

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★★★★☆

“7 Perfect Lingfield Tails ”

Written on: 05/01/2015 by Wilsonfu125 (1 review written)

We were slightly dubious about hiring the suits from Moss Bros because of bad reviews. We went with Moss Bros however because the light grey Lingfield Tails were in our price range and excellent quality..( better than the others we looked at.) We also felt that the waistcoats on offer looked alot better than other stores with greater choice of colour and better patterns. We had 4 best men and the fathers to hire for as well as the groom. All wore the same sage green cravats and pocket… Read Full Review

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★★★★★

“Great suits”

Written on: 02/01/2015 by bali.szabados (1 review written)

Have hired suits for wedding, assistance and suits were great. Good value for money… Read Full Review

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★★★★☆

“Great suit, good price, tired bag”

Written on: 02/01/2015 by LaServantiere (1 review written)

Called in to Moss Bros to book a dinner suit for New Year's Eve. Staff couldn't have been more helpful regarding sizes and fitting. They explained that, regardless of the usual size in trouser and particulary jacket, it was crucial to try different sizes in the different styles. I decided on the basic Hilton style and although the trousers were the usual size, the jacket was a size smaller since the cut was more generous. The suit was booked and on collection day they insisted I try the suit on… Read Full Review

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★★★☆☆

“Extra charges?!!”

Written on: 19/12/2014 by RobMar0420 (1 review written)

Not very welcoming. The hire service person was more friendly and attentive. The hire wear was good. My bank account was charged after the wear was handed back. No explanation given!!… Read Full Review

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★★★★★

“Special Appointment Requirement”

Written on: 07/12/2014 by Glyn340 (1 review written)

Needed special attire to attend a wedding. Courteous and professional staff. Excellent suit. Unbelievable availability giving plenty of time to prepare. Reasonable return period given with timely reminders. Excellent service… Read Full Review

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★★★★☆

“Good hire”

Written on: 12/11/2014 by BrendenFarrell (1 review written)

I hire my tuxedo from Kingston and I was very happy with the customer service… Read Full Review

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★★★★★

“Wedding suit hire ”

Written on: 25/10/2014 by MICK27 (1 review written)

WHEN LOOKING FOR SUITS FOR OUR WEDDING ON THE 4TH OCTOBER 2014 WE WERE VERY HAPPY WITH MOSS BROS AT THE INTU SHOPPING CENTRE (was westfield) DERBY, THE SERVICE FROM THE STAFF WAS OUTSTANDING WHEN IT CAME TO MEASURING AND THERE GUIDANCE TO THERE STYLES OF SUITS, THEY ALWAYS MADE YOU FEEL WELCOME AND AT EASE PLUS I MUST SAY THEY KEPT YOU INFORMED OF WHEN THE SUITS WERE READY COLLECT AND AFTER THE WEDDING WHEN WE TOOK THE SUITS BACK THE STAFF ONCE AGAIN MADE YOU FEEL WELCOME. SO THANK YOU MOSS… Read Full Review

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★★☆☆☆

“Ok but not happy with the shoes”

Written on: 18/10/2014 by mfjachambers (1 review written)

I hired the wedding suit package for me (groom) and my best men. My uncle also hired the same package. All OK except for two things: a) I had to arrange for the button on trousers to be re-stitched as there was not enough room when I tried them on the day before the wedding b) none of the 3 pairs of shoes were wearable. They were all too tight. I could not even stand up in my pair without pain. We asked for some money back but were refused as none of us had tried them on when we picked… Read Full Review

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★★★★★

“Wedding suit”

Written on: 10/10/2014 by johnilsley (1 review written)

Measured in one branch, and collected in another exactly as arranged.....very good service… Read Full Review

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★★★★★

“Fantastic Wedding Suits”

Written on: 09/10/2014 by 464Garrison (1 review written)

Fantastic Service from all staff in the Bournemouth branch, very helpful, friendly and professional. Also good quality suits and reasonably priced. Would highly recommend Moss Bros to family and friends… Read Full Review

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★★★★★

“Wedding Suit Hire”

Written on: 06/10/2014 by EdM1983 (1 review written)

Excellent service from Moss in Tunbridge Wells, the staff when we hired our suits were very helpful and professional. Easy picking up the suits and returning them, all round excellent service. … Read Full Review

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★★★★★

“Fantastic Wedding Suits”

Written on: 23/09/2014 by Noelennis (1 review written)

Our wedding party hire from moss bros was wonderful the staff made the experience enjoyable and made great observations when deciding on suits and colour schemes that worked together, and also paid great attention in making slight differences so the groom looked special as well. The staff ensured that as soon as the suits arrived we where informed and treated wonderfully when fitting and for the one shirt which was a little small a replacement was found and delivered promptly and effortlessly… Read Full Review

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★★★★★

“A Good Service”

Written on: 22/09/2014

The Winchester hire dept was very professional.Plenty of time and help to choose size of morning suit as well patience when deciding design and colour of accssories.The suit was available on time and presented in a clean and attractive manner.All freshly wrapped in coverings.Quick return service and a reasonable price.Only criticism was shirt material felt a little thin.But I strongly advise you to enjoy the excellent manner and attitude and smart appearance of the staff. I had no regrets… Read Full Review

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★☆☆☆☆

“Don't go there”

Written on: 21/09/2014 by Carla9 (1 review written)

I have ordered 14 suits from moss Bros and never did I ever think I was going to get the trouble we have had. I don't even no we're to start. One staff member told me to get all the men together and come in that weekend(we were there on the Wednesday ) so we informed all the men off this, none of them live near the shop but all went along. Most we're turned away due to not having an appointment, when I rung the shop to ask why no1 told me it was appointments on the weekend the lady on the phone… Read Full Review

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★☆☆☆☆

“Worst Service ever”

Written on: 18/09/2014 by Rogerq182 (1 review written)

We received a letter stating that the branch we had booked all our wedding suits from was closing down - we called the Tonbridge branch to discover they had not been told. We then called the Tunbridge Wells branch where we apparently had had our order moved to - as this branch is a good hour away from us they gave us a head office number and suggested we called them. All day Monday and half of Tuesday I called - no answer no voicemail - just ringing !! Eventually I called the Tunbridge Wells… Read Full Review

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