Debenhams Weddings Reviews - www.debenhamsweddings.com

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Latest Reviews

★☆☆☆☆

“poor customet service”

Written on: 24/08/2014 by hannahbree (1 review written)

Easy to set up the list, but actually a very small range of items to choose from. When it came to my guests purchasing items - lots of thing turned out to be out of stock and thus presented me with the awkward situation of having to tell my guests that they couldn't buy certain things for us anymore. I tried to speak to customer services both nationally and locally to enquire and raise this issue, but no one really cared! They knew my wedding date, and clearly knew when certain things would… Read Full Review

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★☆☆☆☆

“Do not Use”

Written on: 04/08/2014 by Dixonky127 (1 review written)

Had an awful experience with the wedding gift list. Most of our list suddenly became out of stock when people bought an item and we were not informed until days later. when we went into the store the next day there were plenty of items on the shelf that were apparently out of stock or discontinued! WE complained and suddenly these items were all of a sudden in stock and back on the gift list! the money that guests spent on these out of stock items was put on our gift card and most did not have… Read Full Review

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Hannahbree's Comment

Written on: 24/08/2014

I am having a similar experience right now!! Very angry customer!
Did you complain to a national call centre or instore?

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★★★★★

“Good service and options available”

Written on: 08/06/2014

We set up a Debenhams gift list as we wanted guests to have the option to contribute towards our honeymoon booked through Virgin Holidays. About 8 weeks before the wedding we went around the Debenhams store with a scanner and scanned all the items we wanted on our gift list. We were also able to edit our list online and add items . The online facility made it easy to monitor the gifts that were bought and the messages left by our guests. There were only 2 items out of approx 50 which were… Read Full Review

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★☆☆☆☆

“aaaaarghhhh hard to review rubbish in 50 characters”

Written on: 01/06/2014 by McGrath312 (1 review written)

Purhased 4 items, next day advised 2 item's out of stock, buy elsewhere, apparently not, gift voucher sent, useless!… Read Full Review

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★☆☆☆☆

“Absolutely terrible”

Written on: 17/05/2014

Do not use... The items that you have chosen which then go out of stock are not removed and you are not told they are out of stock so guests try and buy them and then at the payment part Debenhams say they are out of stock. We were also not informed of this so items just never arrived that we had chosen for our new home. Customer service is terrible, no one seems to know what they are doing or how to sort the problem out. We chose Debenhams because we thought they were a large company with a… Read Full Review

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★☆☆☆☆

“Terrible service and experience”

Written on: 09/04/2014 by Louise0103 (1 review written)

We have had nothing but problems with our gift list with Debenhams - from guests being unable to view items or purchase gift cards to STILL waiting for the money our guests gave us 6 weeks after the wedding. I have contacted their customer service team several times and have been assured that someone from the Newcastle branch will contact me but 2 weeks later we are still waiting for a response from them. Disgraceful service and wouldn't use them again… Read Full Review

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★☆☆☆☆

“Absolutely. Appalling service”

Written on: 20/03/2014

My daughter is getting married this weekend. When people went to her DEBENHAM'S ONLINE-WEDDING LIST SERVICE only one item was showing. On her behalf I contacted her local branch, Middlesbrough who said they could not help as the list was not in the shop but online. The gift was eventually purchased online. My daughter reset the list. A second person bought a gift online. Today. the first person was informed gift not available as out of stock but that no money had been debited from her card… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 16/02/2014 by Lee-Louise (1 review written)

If you want your presents on your wedding day, a clear easy to use service and easy and clear help from customer services do not use Debenhams for your wedding list. After trying to decipher how on earth to sort out the list, the website implied many times that I would have my gifts by my wedding day. I was given no options or instructions about arranging any days. I was having presents delivered to my parents house as I live quite far away from where we were getting married and thought it… Read Full Review

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★☆☆☆☆

“Products out of stock”

Written on: 08/12/2013 by Morison (1 review written)

DO not set your wedding list with Debenham!,,,,Unfortunately I chose my wedding gift with Debenhams and i totally regret. What people dont know if their guest buy something and after 1,2 , 3 days or after weeks the product gets out of stock, their guest will get an email with their money refunded instead of the couple getting a substitute product or so. Guest are so annoyed to go through the process of buying another thing, so they end up buying nothning. Some of my guest got this email 2-3… Read Full Review

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★☆☆☆☆

“Terrible - don't use ”

Written on: 23/10/2013

Tried to buy a gift for a friend and found it impossible! I order various items 3 - 4 times and each time, within a few days I had received an email to say it was either unavailable, a problem with the order etc etc. My last order was two items together to make up the amount I wanted to spend - one order has gone through but says it is not in stock so will not be delivered until it comes back and the other part was cancelled. I have phoned numerous times to try and cancel the whole thing but… Read Full Review

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★★☆☆☆

“Wedding Gift List”

Written on: 01/10/2013 by MrsFranklin01 (1 review written)

I thought it would be easy for family and friends to order from Debenhams especially as my family are in Ireland No my family could not order from our gift list as our list was in the UK and they were in Ireland. We have had so many items on our list discontinued or unavailable our family members who were not informed of this it was only by me checking our list regularly that I could see there was a problem and let our family know to either get money back or attempt to order something else… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 16/09/2013 by Clarky99 (1 review written)

Lots of problems with the website. Many of our guests had issues with items not being available and the staff at the store were generally unhelpful. We've also experienced similar problems with friends that have used this service. I would absolutely recommend not using this service as it really is more hassle than it's worth… Read Full Review

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★☆☆☆☆

“The worst service ever”

Written on: 10/09/2013

Bought and paid for a present in July. Although on tracking it says the present has been dispatched no one has received the goods. Cannot find a phone number anywhere to contact Debenhams. Why do Debenhams bother to offer a service that they are not prepared to manage properly. This is very embarrassing for me as the bride and groom now find themselves embroiled in this hassle… Read Full Review

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★☆☆☆☆

“Shocking service!!!”

Written on: 28/08/2013 by Staylor123 (1 review written)

I set up my list in store with debenhams in June and have experienced a catalogue of problems since then. From not being able to access my account to all of the items I listed being lost. The team responsible were extremely rude and incompetent! I am getting married in a few weeks and due to their errors I will have no wedding list. DO NOT USE THEM!!!!… Read Full Review

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★☆☆☆☆

“Appauling”

Written on: 28/08/2013

Absolutly appauling - multiple problems with guests ordering present which where then cancelled - the email went into the guests junk and they were unaware it was cancelled - was told by debenhams i wouldn tbe the first bride this happened to and i wouldnt be the last! A friend from work went in on lunch to buy us a gift in store – she asked what was available on the gift list and was told by the store they didn’t know – the process was she would pick a gift – the lady would then go… Read Full Review

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★☆☆☆☆

“Awful!!!!!”

Written on: 18/08/2013

I was so disappointed! Debanhams Wedding list servie is awful!! I can not even to begin to list all the problems i had.... but the top of my list of problems was that not all the item i selected for my list were available even a week after i put them on there. My guests were emailed weeks after placing the order to say they were not available. Dreadful selection of products from my Debanhams 'local store' so was not even able to choose for a good selection of items. And last but not least when… Read Full Review

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★★☆☆☆

“Nightmare experience”

Written on: 11/08/2013

Thought having a gift list would make things easier for my guests. This was not the case. Lots of items not available to purchase but guests not aware until days later. Contacted our host stoe to speak to an advisor, only to be told they had no control over stock. I understand not all items I added to my list would be purchased but expect them to be there if my guests want to buy. Debenhams need to get their act together. They are offering this service yet they can't provide a full service… Read Full Review

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★★☆☆☆

“Very disappointed -might as well have bought giftcard!”

Written on: 02/07/2013

Tried accessing Debenhams wedding present list on line several times from date quoted but wasn't available for couple of weeks! Eventually found good clear list (and pictures) of presents to choose from. Couldn't believe several gifts were priced at just 1p! Decided to 'grab' several bargains for bride and groom, along with a more expensive gift as intended. Later that day I was delighted to receive e-mail to say order had been accepted, and payment taken. (Bride even commented on how… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 19/04/2013

My wedding was on 1 May 2011 and the fact there is still a bitter taste in my mouth today (19 April 2013) shows how bad the service was. People get sucked into this poor service by the offer of free money - but it's not free money as their prices are so high. I'm surprised Debenhams are still in business to be honest - high prices and bad service. The wedding list idea is a simple one. You make a list of stuff your shop sells and let people buy it as a gift for the bride and groom. Yet in… Read Full Review

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★☆☆☆☆

“DISSAPOINTING BEYOND BELIEF, DEBENHAMS SHOULD BE...”

Written on: 14/04/2013 by hs28 (1 review written)

I can not stress enough how badly debenhams have handled our gift list and dealt with the numerous problems we have and still are experiencing due to them. Of all the aspects of organising a wedding, the gift list was supposed to be one of the easiest and most fun bits and it has end up causing some of the most stress in the lead up and now even after the wedding day itself. I have never left a bad review before but if this one could possibly save other couples and their guests the horrendous… Read Full Review

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