Debenhams Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 0 ratings and 6 reviews

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Average Ratings for Debenhams

  • Value for Money1.5 stars
  • Overall rating1.2 stars

6 Reviews For Debenhams

  • Guest 27th Aug 2009

    Reviewer rating: 1 stars


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    We received a Debenhams gift card as part of our wedding list with Debenhams so that we could buy white goods. We purchased a £505 fridge online using our gift card and had a delivery date of 3 weeks to coincide with moving home. Unfortunately 2 days before this they cancelled this date and were unable to deliver on a suitable date for us, therefore we cancelled the order. However, we have now discovered that it can take up to 18 days for the £505 to be put back on our card!!! It used to take 3-5 days for the money to be refunded but a new system has been put in place which is to "speed things up"!!!!!!! They also cut me off 3 times during my telephone calls to them regarding our order. I would recommend John Lewis as they have been brilliant for appliances!!

  • baker2614 28th May 2009

    Reviewer rating: 0.5 stars


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    we wanted a gift list that you could acess both in store and on-line and of mid price range to suit all our guests so we picked Debenhams, however having got back from our honeymoon yesterday I have decided that using their service was the biggest mistake of our whole wedding and would urge anyone considering using their service to think again!

    The website is very difficult to use and even more so for guests trying to purchase items. As many of the other reviews have stated, it is increadibly ...

  • Guest 24th Jun 2008

    Reviewer rating: 0 stars


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    We set up our list on line and then went to the Leeds store to choose things for the list. We were shown how to use the scanner and spent a few hours carefully choosing all the things we really wanted. There wasn't an awful lot of choice, even though it's the biggest store for miles around.
    However, when we got back to the desk to upload the list, the assistant showed us on the computer that about half the items we had so carefully chosen were highlighted pink, meaning of limited availability. ...

  • groggits Rank: Corporal 30th Oct 2006

    Reviewer rating: 0.5 stars


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    My husband and I registered with Debenhams for all the good points I have listed. The other gift registries we had seen were either providing gifts of a too low quality or a too high quality, and we wanted something in between.

    We went into store and stood around in the Wedding List section for about 5 minutes whilst the assistants had a chat to each other, though we made it obvious we wanted to speak to them. We registered our list and were made aware that we could compile the list 3 months ...

  • josieharris 8th Aug 2006

    Reviewer rating: 0.5 stars


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    We have held our wedding gift list at Debenhams for the last 2 weeks and in all that time I have been unable to access my list online. I have e-mailed them 4 times but no reply and I have telephoned every day, holding on for 10 mins each time. I am very unhappy with the customer care/service and have written one last e-mail informing them that I will take my list elsewhere if they don't respond by tonight. Also haven't received the £50 gift card which they said at registering, that we w ...

  • WSD Rank: Lieutenant-Colonel 5th Jul 2004

    Reviewer rating: 4.5 stars


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    We used Debenhams Gift List service for our wedding in June of 2003. It was very easy to sign up and came with perks such as a gold card, free use of the personal shopper, free makeover and Debenhams gives you a percentage of the total value of purchases made by your guests in vouchers as a free gift.

    What you do is go in and sign up and they give you a little hand-held scanner. You then walk around the store and choose the items for your list by scanning the bar code. At the end (this wi ...