Debenhams Weddings www.debenhamsweddings.com Reviews
Latest Reviews
★☆☆☆☆
“Terrible ”
Written on: 19/04/2013
My wedding was on 1 May 2011 and the fact there is still a bitter taste in my mouth today (19 April 2013) shows how bad the service was. People get sucked into this poor service by the offer of free money - but it's not free money as their prices are so high. I'm surprised Debenhams are still in business to be honest - high prices and bad service. The wedding list idea is a simple one. You make a list of stuff your shop sells and let people buy it as a gift for the bride and groom. Yet... (read more)
★☆☆☆☆
“DISSAPOINTING BEYOND BELIEF, DEBENHAMS SHOULD BE...”
Written on: 14/04/2013 by hs28 (1 review written)
I can not stress enough how badly debenhams have handled our gift list and dealt with the numerous problems we have and still are experiencing due to them. Of all the aspects of organising a wedding, the gift list was supposed to be one of the easiest and most fun bits and it has end up causing some of the most stress in the lead up and now even after the wedding day itself. I have never left a bad review before but if this one could possibly save other couples and their guests the... (read more)
★☆☆☆☆
“Terrible, very badly organised”
Written on: 12/04/2013
Website down for several weeks before our wedding. When I called no one seemed to have a clue what was going on, unable to access our list. Unable to take orders from the list. Gifts delivered late and damaged. Unable to replace damaged gifts as only the buyer was able to request a replacement. Total shambles, very disappointing. The one positive thing I can say about the experience is that wedding people in our local store were friendly and tried their best to help. But I get the... (read more)
★☆☆☆☆
“Don't have a gift list with Debenhams - not worth the...”
Written on: 10/04/2013 by Knittedmonkey123 (1 review written)
We set up our gift list with Debehams with a few months to spare before our wedding. Even at the start, items we had scanned in store showed as low availability & had a chance they may be discontinued before our wedding date. Before sending out our debenhams gift cards with our invites, we double checked that we were able to access our list online as if we were a guest. It worked fine, so we continued to send out the gift list cards with our invites. Within days of sending out the invites,... (read more)
★☆☆☆☆
“Terrible, very badly organised”
Written on: 10/04/2013 by Witney-Oxon (1 review written)
Website down for several weeks before our wedding. When I called no one seemed to have a clue what was going on, unable to access our list. Unable to take orders from the list. Gifts delivered late and damaged. Unable to replace damaged gifts as only the buyer was able to request a replacement. Total shambles, very disappointing. The one positive thing I can say about the experience is that wedding people in our local store were friendly and tried their best to help. But I get the... (read more)
★☆☆☆☆
“Ruined our wedding”
Written on: 02/04/2013 by siannny1 (1 review written)
I have ever been so appalled by such terrible terrible service. I am so glad my 170 guests were so disgusted with the service that they will never buy from Debenhams nor their families etc. me and my fiance set up a 'gift card' so friends and family could donate and we could use this for a virgin honeymoon. About 2 months before our wedding, the site crashed. It was not fixed until TEN days before our wedding. They had an 0845 number saying 'we apologise the site is down'. Therefore it was... (read more)
★☆☆☆☆
“Poorly organised Wedding List”
Written on: 15/03/2013
While the staff in the Glasgow store were lovely, once our list had gone online my surname was mis-spelled (meaning guests couldn't search properly for it), several of the items that we had chosen were out of stock (including basic things like pepper mills and coffee grinders), the message that we dictated in the store to go alongside the list was wrong and then finally just as we sent our invitations out the website was taken off-line for a 'makeover' and continued to be down for WEEKS... (read more)
★☆☆☆☆
“Website always unavailable”
Written on: 14/03/2013
Having had brilliant service in Brighton Store - for three weeks the website has had "issues" and now is going through a "makeover". So we sent the invitations, the week they arrive - no website for 3 weeks. I field calls from guests questioning if we had set it up right ! 6 emails over the 3 weeks and I am still waiting for more than "sorry - we know its a problem". They will not cancel the list now either. Today I visit a store - 40 miles trip - and they "acknowledge" the issue and... (read more)
★☆☆☆☆
“What a shambles”
Written on: 25/02/2013
Have only just been able to log on to website after weeks and weeks. Debenehams won't tell me how much my guests have contributed and a payment i made has disappeared! Website says go to store, store are clueless, but ring customer service who won't re-set the password, I email cutomer service and they send me back to the store - I JUST WANT TO KNOW WHO MUCH MY FRIENDS HAVE CONTRIBUTED! IT'S NOT DIFFICULT YOU CRETINS!!! (read more)
★☆☆☆☆
“Absolutely unbelievably atrocious, avoid it like the...”
Written on: 25/02/2013
We set up our Wedding list with debenhams around the 23rd of December 2012. As the majority of our guests were coming from abroad it is physically impossible for them to go in-store to purchase gifts on our gift list, hence why we set up our gift list with debenhams for the online service. However, our guests have never been able to get onto the website as the online service has not worked since sometime in January it is now the end of February. Appallingly, even though we supplied... (read more)
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Showing 1 - 10 of 44 Reviews
★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 23/02/2013 by JayneyB (1 review written)
a nightmare from start to FINISH, lack of product AVAILABILITY, guests charged TWICE, items arrived that were store returns and had been USED. two items still OUTSTANDING. THERE'S always an EXCUSE, ie staff HOLS, sickness ETC. i wish i had never gone to DEBENHAMS, and as someone said earlier one star is one too MANY. (read more)
★☆☆☆☆
“Shocking, haven't been able to access list for four weeks”
Written on: 15/02/2013 by DisappointedBride
So frustrated with appalling service during website failure. We were never told the website would be going down until our guests started contacting us. Every day I called customer service they said it would be fixed by the next day, but it took another week. The website is now live but our list is still inaccessible to guests. I can now view it and half the items have no picture or description. Customer service at John Lewis much better. Have asked repeatedly to speak to a manager and been... (read more)
Jayneyb's Response to DisappointedBride's Review
Written on: 23/02/2013
Ive been married 5 weeks , still missing two gifts, guests charged twice for some items. It has been a total nightmare, customer service is awful, Im told about staff sickness, hols, system down, I dont work on this dept, blah blah blah, AVOID DEBENHAMS ABSOLUTELY DREADFUL!
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★☆☆☆☆
“Terrifying lack of ability to get website working////”
Written on: 11/02/2013
Hi Having a wedding list on Debenhams website too, I can not access it, nor my guests. Its been a month now and we are miserable as anything about this tiny part of our big day that has become impossible to sort out. Debenhams cant really be expected in this day and age to fail to get a site up and running in a few hours. Yes it might take money and resources - but, hey I could do it overnight for them I am sure. Utterly dejected with the customer service team (polite, kind and obviously... (read more)
★☆☆☆☆
“wedding list unavailable”
Written on: 10/02/2013 by RicNewth (1 review written)
After sending out 300 invites with the details of how to log on to Debenhams... the site goes down for 4 weeks for maintenance... And its still not working! Worst thing is we keep getting told "sorry - be working tomorrow..." We have been conned in to a service we can not now get out of without advising every guest... and we have 4 weeks to go.... STRESS - expensive - go elsewhere (read more)
Amy_Rls's Response to RicNewth's Review
Written on: 11/02/2013
Snap! I have the same issue.
Our wedding is on the 9th March and currently there is no way for any of our guests to purchase anything on our gift list...not by internet (as said above this is down ) nor by phone as customer service assistants can't access the gift lists while the website is down.
Fabulous!
Stay well away as once you've sent our you gift list details you're pretty stuffed!
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★☆☆☆☆
“Disgraceful!”
Written on: 29/11/2012 by BeccaCarolan7 (1 review written)
I purchased a gift from the Debenhams gift list in Luton and also paid for a gift card to the value of £60 on Friday 24th August, the day before the wedding, under the impression that this would be deducted from my account the same day, much to my error. I then received numerous calls from different members of branch staff around the beginning to the middle of September stating that there were issues with the payment for the gift card as my debit card had been rejected. I provided a second... (read more)
★☆☆☆☆
“**ABSOLUTE JOKE**”
Written on: 24/09/2012
wedding gift list from debenhams was what we decided we wanted for our wedding presents. set the list up in store, redditch and sent info out with invites. no problems so far..... received an email off debenhams 2 months prior to wedding to inform us alot of the stock we wanted was out of stock or seasonal so they would be unable to get it in for us so i asked for a list of all the seasonal things we were unable to purchase and updated my list, deleting all the things we had been told they... (read more)
★☆☆☆☆
“Do not get anyone a Debenhams Gift Card”
Written on: 21/09/2012
Utterly useless. Was given gift cards as a wedding presnt. Ordered items online totalling more than the gift card to find their system will not work unless you order the exact amount (or less) on the gift card. You can't top up the amount you want to pay online and are basically forced to go in store. Rubbish experience. Customer services no help. If other companies (John Lewis/ M&S et al) can manage to let you part pay for an order with a gift card, then it shouldn't be too difficult for... (read more)
★☆☆☆☆
“AVOID - itemes out of stock, no substitutes etc etc...”
Written on: 17/09/2012
Very embarrassing for guests to contact father of bride asking whether gifts got through when they realised their credit card wasn't billed. Seems like some guests thought they had ordered a gift when in fact the order was cancelled due to out of stock. Daughter tried contacting Debenhams (Luton) and found it very frustrating. Debenhams are a joke and have left a very, very bitter taste in the mouth. AVOID them at all costs. (read more)
★☆☆☆☆
“Awful service, would not recommend.”
Written on: 09/09/2012
As a guest using the Debenhams wedding gift list I have had problems from start to finish. First the website continually crashed or the pictures of items on the list did not load. Then it was announced there would be a delivery charge with any gifts purchased which seemed a bit cheeky considering the guaranteed custom they were going to get from all the wedding guests purchasing things from them. When I finally managed to place my order I was met with an email a day later announcing that... (read more)
★☆☆☆☆
“Do Not Use!”
Written on: 18/07/2012
One star is even too many. We have had problems with debenhams from the start - guests couldn't view or buy gifts, then many items were out of stock or charged for twice. Now we are trying to get the gifts delivered, the first delivery date came and went with nothing, I have called repeatedly only to be told the store we created the list at (Westfields London) were the only people who could help. I was given the wrong number for this store and told there was no other (I rang whilst stood... (read more)
See next 10 reviews
Showing 11 - 20 of 44 Reviews
★☆☆☆☆
“Poor Service - No Stock!”
Written on: 28/05/2012 by MissLJW (2 reviews written)
I wish we had read the feedback here before chosing our list at Debenhams. we chose Debenhams as it's always seemed better value for money then John Lewis. Unfortunatly ALL my guests who ordered from our debenhams list said they would rather have paid more and had the easy of using a John Lewis list. The problem was you zapped things in store and could add things on line. Great, except that only the things that the store you set up the list as could be added straight away and when people... (read more)
★☆☆☆☆
“Avoid”
Written on: 02/03/2012
I wish I had read this before choosing our gift list. We were tempted by the £50 free and wish we hadn't. The first issue was, after spending AGES going round the shop zapping everything we wanted (admittedly in the beginning it was quite fun) we received an email to say that they lost had the record of everything we zapped so we had to start all over again on-line. That seemes to take even longer as the systems were very slow on-line, and some itmes disappeared a secod time, at which... (read more)
★☆☆☆☆
“Debenhams Wedding Gift List: AVOID”
Written on: 09/08/2011 by hannahvuko
We went with Debenhams instead of John Lewis as tempted by the £50 gift voucher, but I wish we had gone with quality over a free gift voucher! All staff were friendly, but systems are clearly very old, outdated and not up to the job. At least 15 of our guests had items substituted due to lack of stock availability (why can they not have a central stock dept or move stock around rather than just solely being based at one store). There were frequent problems with the website crashing, and... (read more)
★☆☆☆☆
“Absolute JOKE”
Written on: 29/07/2011
My advise to anyone considering Debenhams is: RUN as fast as to can to the next department store. They have given us nothing but issues and the whole process with them is extremely long and mentally draining. We registered online and we were told that we would be assigned to the nearest store to us, when we had set up our list, we noticed that the store that they had assigned to us was no where near us and so after several attempts of calling them and getting nowhere, we decided to go in... (read more)
★★★★☆
“Very satisfied with service we received”
Written on: 27/06/2011 by Mepenguinandy (1 review written)
If i had read the reviews on here before having our gift list I have to say I would be inclined not to go with debenhams however our experience was far different to what others seem to have experienced There were a few issues, granted, with some of our gifts but my husband and I accepted this as a given (we had been warned by my sister whom got married last year that this could happen as they go into sale quite a lot) The website itself was a little slow at times for adding to our list... (read more)
★☆☆☆☆
“PLEASE, PLEASE, PLEASE DO NOT USE DEBENHAMS WEDDING...”
Written on: 18/05/2011
PLEASE, PLEASE, PLEASE DO NOT USE DEBENHAMS WEDDING SERVICE!!! I so wish I had read these review before I had registered with them and advised all my guests. We still have 3 months to go until the wedding, and I have phoned them with problems nearly every day. I have listed the problems so far below.
1) First of all when we went in store and used there scanner to put gifts on the list, everything went on 4 times! We had to sit and sort this mess out with a member of staff, who could only say...
(read more)
★☆☆☆☆
“Don't use Debenhams Wedding Gift list. We have had...”
Written on: 26/04/2011
Don't use Debenhams Wedding Gift list. We have had nothing but problems too numerous to list and we've still two weeks before the wedding and then the delivery of presents. We are not expecting it to be easy.
1. We made an appointment and confirmed on phone, they were 30 mins late.
2 Wemade our list and they pressed a button and lost it.
3 There are never any staff in the store to talk to
4. Guests were all charged delivery and we had to arrange refunds which have now been paid
5 The...
(read more)
★★★★☆
“MY LOCAL STORE WERE GREAT!!!! THE ON LINE AND CUSTOMER...”
Written on: 26/12/2010
MY LOCAL STORE WERE GREAT!!!! THE ON LINE AND CUSTOMER CONTACT CENTRE LET THEM DOWN BUT I CANNOT PRAISE THE INVERNESS STORE ENOUGH A HUGE THANK YOU TO THEM ONLY TWO STAFF AND MANNED AT MOST TIMES THEY EVEN OFFERED TO CHANGED DAYS OFF IF WE COULD ONLY GET IN A CERTAIN DAYS AND I KNOW THEY HELD BACK FROM GOING HOME AT LEAST ONCE WHEN I GOT STUCK IN SNOW ON WAY TO THEM .
SO THANK YOU
(read more)
★☆☆☆☆
“Why didn't I read this before?! Getting married in 10...”
Written on: 19/12/2010
Why didn't I read this before?! Getting married in 10 days and could really do without the stress of being told items that guests have paid for are put of stock. What do they want me to do about it at this stage? Particularly as the items are still available to order through their website. Absolute waste of space. Call centre staff are plain obnoxious and patronising. Only plus point is the one decent member of staff at our local store. Just feel very sorry for him having to be the bearer of... (read more)
★☆☆☆☆
“Please other brides to be DO NOT USE DEBENHAMS for...”
Written on: 21/10/2010 by hbg1026 (1 review written)
Please other brides to be DO NOT USE DEBENHAMS for your gift list. I am extremley disappointed with the level of service I have received, and by the general design of their wedding list, it simply does not work.
I set my list up many months ago and have experienced numerous problem, I will list them below.
1 - Four months after setting up my list registration I still had not received the 'gift list cards' to enclose in my invites and consequently had to order some from an online print...
(read more)
See next 10 reviews
Showing 21 - 30 of 44 Reviews
★☆☆☆☆
“ ”
Written on: 04/10/2010
Dont use Debenhams if you want things to run smoothly. Had loads of issues with the items on the list as they were not available even though they are standard items not on sale etc.
One guest got a letter the day before our wedding saying she could not purchase the item she had chosen weeks before. (Standard Debenhams pillows...)
My husband was off work today for the delivery, (a month after the wedding due to the Debenhams driver having stomach cancer, as we were told by the store over...
(read more)
★☆☆☆☆
“Set up our list with debenhams Glasgow in May for our...”
Written on: 13/09/2010
Set up our list with debenhams Glasgow in May for our wedding at in September...what an absolute disaster! It's stressful enough trying to organise a wedding without every guest who tried to buy something off the list complaining to us about it! In short, almost every item seems to be discounted at some stage, therefore most of the items you chose are unavailable (we asked for a matching set of tea, coffe and sugar jars and ended up minus the coffee one due to stock issues!) This would be... (read more)
★☆☆☆☆
“Pathetic from start to finish! ”
Written on: 06/08/2010
Pathetic from start to finish!
We set our list up in January for a June wedding and added around £600 of products to start but found adding things online was problematic to say the least!
Items on sale cannot be added (which seems to be almost everything at most times) and electrical items could not be added at all. We contacted the company and asked why this was happening and we were just told that they knew things couldn't be added and that it was just a general problem (one that went on...
(read more)
Mac18's Comment
Written on: 17/08/2010
I found this review not helpful because... Doh!!! did you back to the store to ask ??? the internet is not the best but the staff I have to say are great and have been very helpful (inverness store) Talk to the staff dont just moan!!!
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Hbg1026's Comment
Written on: 21/10/2010
I found this review very helpful because...I have had numerous problems so far - I will post my own review in a moment - and I am glad that other's have experienced the sae problems. I a going to write to their CEO and will be using reviewcentre.com to highlight that my issues are not stand alone one offs
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★☆☆☆☆
“Debenhams gift list - thought it was a good deal,...”
Written on: 20/07/2010
Debenhams gift list - thought it was a good deal, getting £50 giftcard and free delivery and all that. They held up to that part of the deal, but it doesn't matter now. When we set up our gift list we told them we would be moving across the country soon. They said it was fine and to inform them of the new address whenever. Informed them today, to be told there is no way of moving the gifts as they are stored in that store and only delivered locally and you aren't allowed to change your store... (read more)
Hs28's Comment
Written on: 13/04/2013
we had the same issue with delivery to a new address having been reassured this would not be a problem, considering this review is from 2010 and it is now 2013 and must have happened to more than just us bear this and all other negative reviews in mind. If Debenhams haven't changed their shocking service, policies and stock issues in 3 years and longer then they aren't likely to start now. My advice to anyone is STEAR WELL CLEAR OF THESE SCAMMING JOCKERS!!!! I'd say that's harsh but sadly it is true in ours and many many others cases sadly.
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★★★★★
“We had our gift list thorugh Debenhams for your...”
Written on: 15/07/2010
We had our gift list thorugh Debenhams for your wedding this june and had no real problems. A few of the items we had on our list were out of stock but they offered alternatives. Arrived in good time. Can recommend. (read more)
★★★★★
“Boutght a microwave panasonic nn-a554 for £120 using a...”
Written on: 07/03/2010
Boutght a microwave panasonic nn-a554 for £120 using a promotion. Cheapest than everywhere, fast delivery, 2asy to use website.
I liked the fact that it was delivered earlier than expected, there was a clear instructions on how to benefit from the promotion. I have not come across a problem with the product to test their after sale service.
(read more)
★☆☆☆☆
“Complete disaster from the beginning. Did wedding list...”
Written on: 24/02/2010
Complete disaster from the beginning. Did wedding list through the store at the Merry Hill Centre, Brierley Hill, West Midlands. Staff advised me that the wedding desk was always manned. I visited 4 times and there was no-one about. No-one knew whether the person that was supposed to be manning the desk was on a break or was even in work that day. Eventually someone phoned me and an appointment was booked for us to do the list in store. Customer service was none existant. Guests bought... (read more)
★☆☆☆☆
“I have had no end of trouble. They charged guests...”
Written on: 24/12/2009
I have had no end of trouble. They charged guests delivery when they said they wouldn't. I had to ring up and tell them, get them to change it and ask for everyone to get refunded. They left people messages, and one had a wrong number.
They made substitutions without asking people. Some didn't even know what they'd bought us. I specifially told them I didn't want this to happen and was told it was company policy to ask people first. This didn't happen.
Also it took me 3 weeks and 3 phone...
(read more)
★☆☆☆☆
“We received a Debenhams gift card as part of our...”
Written on: 27/08/2009
We received a Debenhams gift card as part of our wedding list with Debenhams so that we could buy white goods. We purchased a £505 fridge online using our gift card and had a delivery date of 3 weeks to coincide with moving home. Unfortunately 2 days before this they cancelled this date and were unable to deliver on a suitable date for us, therefore we cancelled the order. However, we have now discovered that it can take up to 18 days for the £505 to be put back on our card!!! It used to... (read more)
★☆☆☆☆
“ we wanted a gift list that you could acess both in...”
Written on: 28/05/2009 by baker2614 (1 review written)
we wanted a gift list that you could acess both in store and on-line and of mid price range to suit all our guests so we picked Debenhams, however having got back from our honeymoon yesterday I have decided that using their service was the biggest mistake of our whole wedding and would urge anyone considering using their service to think again!
The website is very difficult to use and even more so for guests trying to purchase items. As many of the other reviews have stated, it is...
(read more)
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Showing 31 - 40 of 44 Reviews
☆☆☆☆☆
“We set up our list on line and then went to the Leeds...”
Written on: 23/06/2008
We set up our list on line and then went to the Leeds store to choose things for the list. We were shown how to use the scanner and spent a few hours carefully choosing all the things we really wanted. There wasn't an awful lot of choice, even though it's the biggest store for miles around.
However, when we got back to the desk to upload the list, the assistant showed us on the computer that about half the items we had so carefully chosen were highlighted pink, meaning of limited...
(read more)
★☆☆☆☆
“My husband and I registered with Debenhams for all the...”
Written on: 30/10/2006 by groggits (4 reviews written)
My husband and I registered with Debenhams for all the good points I have listed. The other gift registries we had seen were either providing gifts of a too low quality or a too high quality, and we wanted something in between.
We went into store and stood around in the Wedding List section for about 5 minutes whilst the assistants had a chat to each other, though we made it obvious we wanted to speak to them. We registered our list and were made aware that we could compile the list 3...
(read more)
★☆☆☆☆
“We have held our wedding gift list at Debenhams for...”
Written on: 08/08/2006 by josieharris
We have held our wedding gift list at Debenhams for the last 2 weeks and in all that time I have been unable to access my list online. I have e-mailed them 4 times but no reply and I have telephoned every day, holding on for 10 mins each time. I am very unhappy with the customer care/service and have written one last e-mail informing them that I will take my list elsewhere if they don't respond by tonight. Also haven't received the £50 gift card which they said at registering, that we... (read more)
★★★★★
“We used Debenhams Gift List service for our wedding in...”
Written on: 05/07/2004 by WSD (71 reviews written)
We used Debenhams Gift List service for our wedding in June of 2003. It was very easy to sign up and came with perks such as a gold card, free use of the personal shopper, free makeover and Debenhams gives you a percentage of the total value of purchases made by your guests in vouchers as a free gift.
What you do is go in and sign up and they give you a little hand-held scanner. You then walk around the store and choose the items for your list by scanning the bar code. At the end (this...
(read more)
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Amywaimy84's Response to DisappointedBride's Review
Written on: 19/02/2013
They have now changed their policy an gift lists only go live 6 weeks before the event. The most frustrating thing is that they think that this is acceptable and I am the one in the wrong for complaining! Absolutely livid and now stuck as I have sent out all of the invitations with their cards in stating that they can access the gift list 3 months prior to wedding! Sort it out Debenhams! I agree with you that this is shocking customer service!