The Gift List - John Lewis Reviews

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The Gift List - John Lewis
The Gift List - John Lewis
The Gift List - John Lewis
The Gift List - John Lewis
The Gift List - John Lewis
The Gift List - John Lewis
The Gift List - John Lewis

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Latest Reviews

★☆☆☆☆

“Terrible- better to ask for cash than to buy from John...”

Written on: 01/10/2014 by helblythe (1 review written)

Terrible from start to end. Half the items we selected were out of stock by the time people came to buy, the other half were in stock when our guests selected them, chose them, paid for them but obviously weren't put aside or selected. It meant that the items our guests had carefully chosen weren't in stock when they came to be delivered. When I complained because one item had been something specific, they said they could only give me vouchers (which they didn't even post). I said the guest… Read Full Review

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★☆☆☆☆

“think twice!”

Written on: 25/07/2014

Both my children had their gift list through John Lews. One disaster is unfortunate - but two is incompetence. Items are not set aside when bought but 'picked' just before delivery. Consequently in summer things can become 'out of stock' due to sales. Numerous items were missing on delivery or unavailable for my daughter and three of the five boxes of gifts went missing for my son. No plausible explanation was given… Read Full Review

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★☆☆☆☆

“Gift vouchers at the top of the list?!”

Written on: 12/07/2014 by Jarvis212 (1 review written)

I wish we hadn't bothered with this. We've spent time putting a list together to find John Lewis have placed gift vouchers at the top of the list, which we do not want, and they can't be removed or moved to the bottom of the list - so it's the first thing people will see and think to buy. I ideally we've asked for cash towards our honeymoon and just made a small list for those who's like to buy one. Instead we will now most likely end up with a load of John Lewis vouchers that we don't need… Read Full Review

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★☆☆☆☆

“All ”

Written on: 08/06/2014 by reviewwed (1 review written)

After opening a gift list we noticed that they had automatically added on the first listed option as john lewis vouchers. This is not something we were wanting, had requested or been told about (although it is in the small print- so read the T&C carefully). Having only a very limited amount of items with the rest of the gift requesting contributions to our honeymoon (not via john lewis which only offers kuoni holidays) we were disappointed that this was now on our list. I called the branch that… Read Full Review

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★★★★★

“Amazing gift list experience!”

Written on: 08/06/2014 by Iyanai317 (1 review written)

Had a brilliant experience with John Lewis Glasgow, though there were some problems these were all sorted out quickly! Would definitely recommend the service to other people, was unsure after seeing all the other reviews but cannot praise the service enough! :)… Read Full Review

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★☆☆☆☆

“Absolutely awful - john Lewis's lowest priority”

Written on: 25/02/2014

The service for our gift list has been diabolical. 24hrs after our list opened we were informed that about 25% of the items were "unavailable". We hadn't changed the items on our list for at least two weeks before this so we found it very strange that johnlewis waited until the list had actually opened to tell us. By this time several of the "unavailable" items had been purchased by guests. We went into the store to enquire as to why this happened. On our way to the gift list department we… Read Full Review

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★★★★☆

“Easy to use reliable service”

Written on: 31/10/2013 by danlob69 (1 review written)

I just wanted to quickly say that we recently had our gifts delivered and are really happy with the service. They arrived on the date they said in the time slot provided, with no problems. John lewis kept on contact with us the whole time and when 2 items went out of stock we were contacted straight away. Feel happy to recommend them to anyone… Read Full Review

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★☆☆☆☆

“2 months later, still items not delivered.”

Written on: 30/08/2013 by Manx2013 (1 review written)

We set up a gift list at John Lewis or our wedding. 2 months and 5 deliveries later they have not delivered our order in full. No excuses, no apologies, being told each time that they need more time. Have no special or custom items. They blame their suppliers. When we complained they 'magically' found the items in some store and shipped them… Read Full Review

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★☆☆☆☆

“Grim. Avoid”

Written on: 10/07/2013 by tcavaldoro (5 reviews written)

Nothing good to say about the whole miserable experience. They lost some of the gifts, took a week to find them, turned up with them on a day we'd specifically asked them not to (as we wouldn't be in). Ended up having to take days off to get the stuff. Was spoken to like the series of errors was my fault. Lots of things weren't in stock or weren't allowed on the lists. Using vouchers is a nightmare, had nothing but lies and errors when trying to spend these. Thought JL was a quality… Read Full Review

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★★☆☆☆

“John lewis gift list: Money paid, gifts not delivered”

Written on: 08/07/2013

We married in late March, so guests started buying gifts in the middle of Febuary. We put our list together a week before the list opened, so it was definitely up to date. However we have found that many items which we were bought have later become 'unavailable'. - a mixer became 'unavailable' between purchase and delivery and we had to select an alternative item - the same thing happened with a drill - eventually this was ordered via the website, but only after our insistence, and with some… Read Full Review

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★☆☆☆☆

“A bunch of amateurs ”

Written on: 05/07/2013 by Graysonfish (1 review written)

Similar story to other reviews - there is no attempt to help you get the items you want. The stock is only sourced from the store you base the list, even though they have months to get it all together, they just seem to pick it the day before delivery and so items are going to be out of stock. Gift vouchers are offered but they are useless if they have discontinued the item because you need to shop elsewhere. Anyway, you choose a gift list for convenience not to chase around. They also still… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 29/04/2013

I found it interesting, just how many bad reviews the John Lewis Gift list has had. I actually used them back in 2010, and they obviously haven't made any improvements since then. We chose to complete our gift list purely online as this was more convenient for us. You are told that your gift list will be reviewed by John Lewis prior to it going live to your guests.....well this clearly didn't happen as it was only after our list had been open for a few days and our guests had started to… Read Full Review

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★☆☆☆☆

“Disastrous from beginning to end.”

Written on: 12/11/2012

From the beginning..... Signed up to JLGL at a wedding fair. Tried to log-in a few days later, system showed no log-in under our name. Phone call revealed we still had to visit a store to sign up. Selecting items in store....the scanners given to customers are hopeless. They work intermittently, are completely unintuitive and more than a few bar codes come up as unknown. Several items became unavailable, but this was only disclosed when guests had purchased them. JL tried relentlessly to give… Read Full Review

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★☆☆☆☆

“Won't be using them again.”

Written on: 11/11/2012 by PrincessTina (1 review written)

We opted for the JL gift list at a wedding fair and were not given the correct information to start up our account. When we made the trip instore to scan our items, we were made to feel welcome and were given a ticket for complimentary tea and cake. The scanners were pretty old hat and took about 10 seconds to scan each barcode. Not much you may think but it still annoyed me. We were advised to wait until after the sales in June so that any items would not have been discontinued. This we did… Read Full Review

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★☆☆☆☆

“Not very impressed”

Written on: 04/11/2012

Basically the minute we created our list, most of the items went out of stock. Instead of calling us, John Lewis sent multiple emails saying there were 'queries' on our list and asking us to call them. When they called they told us the items that had gone out of stock and said they would be converted into vouchers. They could at least have called us themselves to let us know rather than sending an email asking us to call them. We didn't get any of the presents listed, just a bundle of vouchers… Read Full Review

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★☆☆☆☆

“It takes months to receive items”

Written on: 14/10/2012

We probably wouldn't have registered if we had seen these reviews beforehand, but we've had the same bad experiences. They remove any items that are on sale from your list, and we've had to break it into separate deliveries since they're taking so long to arrive. There are items on our list that on their website say guaranteed delivery in 7 days, which we've been waiting for over 2 months. The people are friendly when you call, but the system is quite broken and frustratingly slow. I… Read Full Review

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★★★★☆

“No complaints.”

Written on: 10/10/2012 by Jstobutt (1 review written)

After reading so many terrible reviews on here i thought i should write about my positive experience with John Lewis :-) I got married on Saturday 8th September and my husband and I started choosing our gifts in May. Originally we planned to go with the Wedding Shop at Selfridges but found their process very complicated and confusing so switched to John Lewis. The whole process of choosing gifts with John Lewis was very simple and the staff were very helpful. Between May and the wedding there… Read Full Review

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★☆☆☆☆

“Terrible do not use!!”

Written on: 30/09/2012

The worse service imaginable. Not what you would expect from John Lewis. We were constantly told different things, items ceased to become available and sets were delivered incomplete. Please do not use them if you can help it. It is a shame that you can't give them zero stars… Read Full Review

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★★★★☆

“A very positive experience!!! ”

Written on: 29/09/2012

After reading some reviews I was initially concerned but didn't feel we had the same choice of gifts with anyone else. We opted for a John Lewis gift list for our wedding in August and despite our concerns, it has been handled with an exceptional level of service and friendliness by staff instore and in the call centre. Yes a few items became unavailable,but they were summer garden items and I understand stock changes. The staff over the phone had looked for other items in a similar range but… Read Full Review

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★★☆☆☆

“John Lewis is not set up for an organised gift list...”

Written on: 01/09/2012

Weddings take a lot of time to plan and organise, and enlisting the services of a supposedly reputable company should help take some of the organisational strain and give you peace of mind. But not with John Lewis. Two weeks after our happy day, our JL delivery was expected yesterday, for which the day off work was arranged. The night before, over a period of 45 minutes, I spoke to 3 different JL call centre staff, all giving completely different stories: all your goods will be delivered… Read Full Review

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