The Gift List - John Lewis Reviews

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2 stars
Average rating for this product is: 2 out of 5

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Average Ratings for The Gift List - John Lewis

  • Value for Money2.4 stars
  • Reviewer Ratings1.8 stars
  • Overall Rating2.1 stars

15 Reviews For The Gift List - John Lewis

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    We went in to pick out our list at the John Lewis Oxford Street store. The first scanner we were given ran out of battery, so we headed back up to the top floor (there are six of them) to replace it. Then the next one logged us out as soon as we got back down to the basement. So we ended up writing the numbers down and then headed back up to replace it. The woman on the desk was less than interested and told us to queue behind all the tourists who were getting their VAT back. After a while we decided not to queue any more and asked them to add the other items to our list which they said they couldn't do. So we gave them scanner and gave up.

    We were making a day of it so went for a meal, half way through we got a call from John Lewis asking us to return their scanner!

    The variety on offer was poor on several items - all their crockery was on special so we couldn't add any Denby and we then got an email telling us that a load of other stuff would have to be removed from the list. On the day, the staff behaved like they didn't care.

    Annoyingly we had already sent out the invites with the details so it was too late to change.

    It's annoying that you can't organise your list in the order you want. So people are buying the things at the top - you only get the choice of priority items or not.

    Poor poor poor. I wish I had read these reviews first.

  • Guest 16th Aug 2009

    Reviewer rating: 5 stars


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    I had my Gift List at the John Lewis in Welwyn where I was assigned a Gift List Advisor who we were told would look after our list and deal with any problems which may occur. My husband later found out that this isn't a service which all John Lewis offer due to the sheer number of lists at some branches. I have to say that I was very impressed with our advisor. She had very good knowledge of the systems which they used and she was more than accomodating. She only worked weekends however she kept ...

  • lilaclu 8th May 2009

    Reviewer rating: 1 stars


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    We went to John Lewis because of their reputation for value and reliability. Wewere sorely disappointed in their wedding gift service.

  • Guest 13th Jan 2009

    Reviewer rating: 1 stars


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    A poor performance. The member of staff seemed to have no idea of how to use his computer, asked us for addresses etc.several times, had to consult colleagues often and ambled around inconsequentially. We just left in disgust.

  • Frustratedcouple 6th Dec 2008

    Reviewer rating: 0 stars


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    We think that the John Lewis Gift List has a poorly built system for dealing with a wedding list. Unlike every other online ordering system I've dealt with they have no way of knowing if an item is available or not at the time of purchase, nor can they reserve the item digitally the moment a purchase occurs. The items ordered are apparently collected over a series of months. It is now two months since our wedding and we have received four of 50 or so items. We are still receiving email updates t ...

  • alwilliamson 28th Aug 2008

    Reviewer rating: 1 stars


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    First of all we were sat in front of a seemingly miserable lady who appeared not to speak much English or spell the simplest of words, we had to help her enter the details on the screen. She entered my wife's name wrong and it was published to the list incorrectly. Next we got 4 phone calls (3 in one afternoon) to confirm delivery of our cases for our honeymoon. I had to call them to stop calling me. When they delivered them there was one missing, genius! However they sent it parcel force and it ...

  • annebishop 28th Mar 2008

    Reviewer rating: 4 stars


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    Considering they had received 8000 worth of revenue from our wedding, I would have expected better after sales care to assist with the items they'd incorrectly delivered.
    On the upside the care beforehand and the ease of adding to the list online was just about worth the hassle afterwards!

  • djo Rank: Corporal 2nd Jan 2008

    Reviewer rating: 0 stars


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    The Gift List substituted my gifts for vouchers with no referring to us.Failing to phone back as promised, on at least 5 separate occasions.Staff in general didn't seem to care about our gift list.Didn't respond to my emails.Sent out gifts from someone elses gift list.When I phoned to complain I got laughed at. Very quick to tell us what they could not do.

  • Nattaz 23rd Jul 2007

    Reviewer rating: 1.5 stars


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    We chose The Gift List at John Lewis as it was easy for people to use, and seemingly good value. However, we got married on June 16th last year, and we didn't receive all of our gifts until November, after 5 deliveries! The customer service team are utterly useless and helpless, with one team dealing with booking the deliveries and seemingly an external courier company organising the actual delivery. It was so embarrassing to have to tell our friends we still hadn't received the items they had b ...

  • forsysi Rank: Lance Corporal 8th Jul 2007

    Reviewer rating: 5 stars


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    Having just ordered a gift at Debenhams and having to pay £3.50 for delivery, I would strongly recommend The Gift list at John Lewis.

  • feefifo 3rd Mar 2007

    Reviewer rating: 0 stars


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    I recommend that you go to Debenhams.

  • tjharris Rank: Lance Corporal 26th Nov 2006

    Reviewer rating: 0.5 stars


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    They advise the item is available, then because it runs out when delivering they offer vouchers (to spend in store) in place of the goods. John Lewis don't consult you, so you don't get the chance to get something else should you wish.

  • katkin Rank: Lance Corporal 12th Nov 2006

    Reviewer rating: 1 stars


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    The customer service was very poor. However, as a result of their mistake, we ended up with lots of vouchers which meant we could purchase the things we thought were most important.

  • foxxmonster 6th Nov 2006

    Reviewer rating: 1.5 stars


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    The choice of The Gift List at John Lewis is great and the concept is good. However there are a lot of loose ends which require tying up. It is a little distasteful to have to be calling up chasing your wedding presents 3 months after they were purchased and be made to feel like there is nothing you can do.

  • rlf Rank: Corporal 14th Mar 2006

    Reviewer rating: 5 stars


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    John Lewis made us feel really special - we were sent off round the store to zap all the products we liked, and could then go home and refine or add to our list via the website, or go back into the store to make any changes. Free hot drink and pastry, too. Lots of choice for us to select from, and also lots of ways for guests to make purchases (web, phone or store). Can't fault it!