the gift list - john lewis reviews | Watch This Item.

Average Ratings
Value for Money4.6/10
Reviewer Rating3.3/10
Overall Rating3.8/10 Based on 14 ratings
23% Recommended3 out of 13 Reviews
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13- The Gift List - John Lewis Reviews

  • Full review by
    lilaclu
    on 8th May 2009


    User Rating : 2
    Respect : 0

    Good Points: John Lewis products are generally good quality. your guests tend to trust them. you can select items for your list in the store and online.(like many shops)

    Bad Points: Shocking delivery times - Despite JL taking money from our guests before our wedding, and setting an 'early' delivery date of 4 weeks after our wedding, nearly one third of our items were 'still not available'. We live in central London - are they telling me that they have not had white sheets in central London since our guests purchased them over 2 months ago?? They have the cash already - they don't care about delivering service. I am sorely disappointed and cannot recommend this service to anyone. Go to House of Fraser.

    General comments: We went to John Lewis because of their reputation for value and reliability. Wewere sorely disappointed in their wedding gift service.
    lilaclu's review and ratings     | 140 words

  • Review by
    Guest.
    on 13th Jan 2009


    User Rating : 2
    Respect : 0

    A poor performance. The member of staff seemed to have no idea of how to use his computer, asked us for addresses etc.several times, had to consult colleagues often and ambled around inconsequentially. We just left in disgust.
    Guest's full review     | 51 words

  • Review by
    Frustratedcouple
    on 6th Dec 2008


    User Rating : 0
    Respect : 0

    We think that the John Lewis Gift List has a poorly built system for dealing with a wedding list. Unlike every other online ordering system I've dealt with they have no way of knowing if an item is available or not at the time of purchase, nor can they reserve the item digitally the moment a purchase occurs. The items ordered are apparently collected over a series of months. It is now two months since our wedding and we have received four of 50 or so items. We are still receiving email updates t ...
    Frustratedcouple's full review     | 310 words

  • Review by
    alwilliamson
    on 28th Aug 2008


    User Rating : 2
    Respect : 0

    First of all we were sat in front of a seemingly miserable lady who appeared not to speak much English or spell the simplest of words, we had to help her enter the details on the screen. She entered my wife's name wrong and it was published to the list incorrectly. Next we got 4 phone calls (3 in one afternoon) to confirm delivery of our cases for our honeymoon. I had to call them to stop calling me. When they delivered them there was one missing, genius! However they sent it parcel force and it ...
    alwilliamson's full review     | 230 words

  • Review by
    annebishop
    on 28th Mar 2008


    User Rating : 8
    Respect : 0

    Considering they had received 8000 worth of revenue from our wedding, I would have expected better after sales care to assist with the items they'd incorrectly delivered. On the upside the care beforehand and the ease of adding to the list online was just about worth the hassle afterwards!
    annebishop's full review     | 123 words

  • Review by
    djo Rank: Corporal
    on 2nd Jan 2008


    User Rating : 0
    Respect : 0

    The Gift List substituted my gifts for vouchers with no referring to us.Failing to phone back as promised, on at least 5 separate occasions.Staff in general didn't seem to care about our gift list.Didn't respond to my emails.Sent out gifts from someone elses gift list.When I phoned to complain I got laughed at. Very quick to tell us what they could not do.
    djo's full review     | 67 words

  • Review by
    Nattaz
    on 23rd Jul 2007


    User Rating : 3
    Respect : 0

    We chose The Gift List at John Lewis as it was easy for people to use, and seemingly good value. However, we got married on June 16th last year, and we didn't receive all of our gifts until November, after 5 deliveries! The customer service team are utterly useless and helpless, with one team dealing with booking the deliveries and seemingly an external courier company organising the actual delivery. It was so embarrassing to have to tell our friends we still hadn't received the items they had b ...
    Nattaz's full review     | 191 words

  • Review by
    forsysi Rank: Lance Corporal
    on 8th Jul 2007


    User Rating : 10
    Respect : 0

    Having just ordered a gift at Debenhams and having to pay £3.50 for delivery, I would strongly recommend The Gift list at John Lewis.
    forsysi's full review     | 47 words

  • Review by
    feefifo
    on 3rd Mar 2007


    User Rating : 0
    Respect : 0

    I recommend that you go to Debenhams.
    feefifo's full review     | 145 words

  • Review by
    tjharris Rank: Corporal
    on 26th Nov 2006


    User Rating : 1
    Respect : 0

    They advise the item is available, then because it runs out when delivering they offer vouchers (to spend in store) in place of the goods. John Lewis don't consult you, so you don't get the chance to get something else should you wish.
    tjharris's full review     | 55 words

  • Review by
    katkin Rank: Lance Corporal
    on 12th Nov 2006


    User Rating : 2
    Respect : 0

    The customer service was very poor. However, as a result of their mistake, we ended up with lots of vouchers which meant we could purchase the things we thought were most important.
    katkin's full review     | 106 words

  • Review by
    foxxmonster
    on 6th Nov 2006


    User Rating : 3
    Respect : 0

    The choice of The Gift List at John Lewis is great and the concept is good. However there are a lot of loose ends which require tying up. It is a little distasteful to have to be calling up chasing your wedding presents 3 months after they were purchased and be made to feel like there is nothing you can do.
    foxxmonster's full review     | 132 words

  • Review by
    rlf Rank: Corporal
    on 14th Mar 2006


    User Rating : 10
    Respect : -1

    John Lewis made us feel really special - we were sent off round the store to zap all the products we liked, and could then go home and refine or add to our list via the website, or go back into the store to make any changes. Free hot drink and pastry, too. Lots of choice for us to select from, and also lots of ways for guests to make purchases (web, phone or store). Can't fault it!
    rlf's full review     | 85 words | 1 comment added.


The Gift List - John Lewis Web Sites