Have a picture of The Gift List - John Lewis?, please send it to us.
| Value for Money | 5.5/10  |
|---|---|
| Reviewer Rating | 3.9/10 |
| Overall Rating | 4.5/10  |
Full review by
alwilliamson
on 28th Aug 2008
User Rating : 2
Respect :
0
Good Points: Nice range of products at the time we went into store about 10 weeks before our wedding.
General comments: First of all we were sat in front of a seemingly miserable lady who appeared not to speak much English or spell the simplest of words, we had to help her enter the details on the screen. She entered my wife's name wrong and it was published to the list incorrectly. Next we got 4 phone calls (3 in one afternoon) to confirm delivery of our cases for our honeymoon. I had to call them to stop calling me. When they delivered them there was one missing, genius! However they sent it parcel force and it came next day. When we returned from our honeymoon we found that many of the product lines had been cancelled and most of our 'purchased' items were out of stock and everything was converted to gift vouchers. We went in to take a look and didn't like any of the new range. We did not receive a call to indicate this had happened and we were told that it was our responsibility to tell our whole family this was the case. Even though they said they will try to source them from another branch it may take weeks. You can build a house in weeks, what do they do all that time? Not happy at all, family are upset too.
alwilliamson's review and ratings | 230 words
Review by
annebishop
on 28th Mar 2008
User Rating : 8
Respect :
0
Considering they had received 8000 worth of revenue from our wedding, I would have expected better after sales care to assist with the items they'd incorrectly delivered.
On the upside the care beforehand and the ease of adding to the list online was just about worth the hassle afterwards!
annebishop's full review | 123 words
Review by
djo
on 2nd Jan 2008
User Rating : 0
Respect :
0
The Gift List substituted my gifts for vouchers with no referring to us.Failing to phone back as promised, on at least 5 separate occasions.Staff in general didn't seem to care about our gift list.Didn't respond to my emails.Sent out gifts from someone elses gift list.When I phoned to complain I got laughed at. Very quick to tell us what they could not do.
djo's full review | 67 words
Review by
Nattaz
on 23rd Jul 2007
User Rating : 3
Respect :
0
We chose The Gift List at John Lewis as it was easy for people to use, and seemingly good value. However, we got married on June 16th last year, and we didn't receive all of our gifts until November, after 5 deliveries! The customer service team are utterly useless and helpless, with one team dealing with booking the deliveries and seemingly an external courier company organising the actual delivery. It was so embarrassing to have to tell our friends we still hadn't received the items they had b ...
Nattaz's full review | 191 words
Review by
forsysi
on 8th Jul 2007
User Rating : 10
Respect :
0
Having just ordered a gift at Debenhams and having to pay £3.50 for delivery, I would strongly recommend The Gift list at John Lewis.
forsysi's full review | 47 words
Review by
feefifo
on 3rd Mar 2007
User Rating : 0
Respect :
0
I recommend that you go to Debenhams.
feefifo's full review | 145 words
Review by
tjharris
on 26th Nov 2006
User Rating : 1
Respect :
0
They advise the item is available, then because it runs out when delivering they offer vouchers (to spend in store) in place of the goods. John Lewis don't consult you, so you don't get the chance to get something else should you wish.
tjharris's full review | 55 words
Review by
katkin
on 12th Nov 2006
User Rating : 2
Respect :
0
The customer service was very poor. However, as a result of their mistake, we ended up with lots of vouchers which meant we could purchase the things we thought were most important.
katkin's full review | 106 words
Review by
foxxmonster
on 6th Nov 2006
User Rating : 3
Respect :
0
The choice of The Gift List at John Lewis is great and the concept is good. However there are a lot of loose ends which require tying up. It is a little distasteful to have to be calling up chasing your wedding presents 3 months after they were purchased and be made to feel like there is nothing you can do.
foxxmonster's full review | 132 words
Review by
rlf
on 14th Mar 2006
User Rating : 10
Respect :
-1
John Lewis made us feel really special - we were sent off round the store to zap all the products we liked, and could then go home and refine or add to our list via the website, or go back into the store to make any changes. Free hot drink and pastry, too. Lots of choice for us to select from, and also lots of ways for guests to make purchases (web, phone or store). Can't fault it!
rlf's full review | 85 words | 1 comment added.
Would you like to see a review that's not being listed?
