Cancun, Moon Palace Hotel Reviews

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Cancun, Moon Palace Hotel
3.9 stars
Average rating for this product is: 3.9 out of 5

From 6 ratings and 22 reviews

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Average Ratings for Cancun, Moon Palace Hotel

  • Value for Money4.2 stars
  • Reviewer Ratings4.1 stars
  • Overall Rating3.9 stars

22 Reviews For Cancun, Moon Palace Hotel

  • txvirago 2nd Oct 2009

    Reviewer rating: 2 stars


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    Unfortunately, I have been very disappointed by the management at Moon Palace. I went on the tour of the facilities and received a voucher for 2 rounds of golf. Later I decided that I didn't want to play and wanted the spa package instead. They said "no problem." That should have been the indicator that it would be a problem. I received a different voucher for 2000 pesos to apply to the spa services. The person who gave me the voucher said to present the voucher at check out. When I went to check out of the hotel, I was informed that I had to use it at the time I booked the spa. I wish someone had told me that when I booked the spa. Now, no one will honor the voucher. I highly recommend that when you go to the Palace Resorts that you ask every single question possible to make sure that you do not have any surprises at checkout because NO ONE WILL HELP YOU.

  • Jamie Leigh Moore 10th May 2009

    Reviewer rating: 5 stars


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    Moon Palace Is By Far The Best Holiday i have ever Been Too, Moon Palace Is Amazing Itself But The Staff Make It Seem More Worth While. Every Night was Worth Looking Forward To As You Knew That The staff Were Going To Make It Much More Fun For Both Adults And Children I Would Definitely Recommend This holiday To All people. Whilst We Were Staying At Moon palace We Met 2 Of The Entertainment Staff They were Really Fun To Be Around They Were Really Funny And Very Polite And Kind, They Are The Rea ...

  • Guest 22nd Mar 2008

    Reviewer rating: 0 stars


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    The Moon Palace Hotel is a beautiful place do go for a vacation the water is crystal blue, the service is unbelievable, hard working staff 24\7, best food I have tasted in Mexico! Checking in to the resort is hard it me and my famly it took 2 hours

  • mandy0795 Rank: Lance Corporal 9th Mar 2008

    Reviewer rating: 4.5 stars


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    Me and my family has been to Moon Palace 5 times (Nizuc side 2 times and Sunrise side 3 times). Personally I think the sunrise side is better because it is nicer and newer,but what is good on the Nizuc side is that you have the kids club. What we did is that we took a shuttle in the morning from sunrise to Nizuc so we had the better hotel but also the kids club. But both hotels are really clean and luxurious. I have seen a lot of complaints about the food but I find the food is amazing and you d ...

  • Rusty81 8th Oct 2007

    Reviewer rating: 5 stars


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    We went to the Moon Palace for our Honeymoon in 2004, from the minute we arrived in the Hotel Lobby we were treated like Royalty, we were greeted with Champagne before being shown to our luxurious room. Extremely Friendly Staff, Beautiful Rooms, Excellent Food, Perfect Location and Amazing Pools with swim up bars. The holiday was amazing and we hope to return this year.

  • claudias Rank: Corporal 8th Sep 2007

    Reviewer rating: 4.5 stars


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    Our room was breathtaking - spacious, clean, fresh, and beautiful. Its balcony was approximately 10 yards from the beach. While booking, we briefly considered a lower priced room without an ocean view... but upon arrival were glad we opted to spend the few extra $$ as there are no words to amply describe waking up to a spectacular ocean view each morning.

    Many reviews we read prior to booking warned of the amount of walking that was involved from getting from one side of the resort to the ot ...

  • Amber1717 16th May 2007

    Reviewer rating: 1.5 stars


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    I have been meaning to write this review for a while now. We stayed in the Mayan riviera/Cancun every Christmas. This past year we stayed at Cancun, Moon Palace Hotel. We thought everything looked immaculate at first, the rooms were beautiful the service was great, but then we started to wake up with bites! We just ignored them initially thinking that they were mosquito bites or sand flea bites. After a few days we were covered in these unbelievably itchy raised welts covering our ankles, calves ...

  • mtothek 27th Apr 2007

    Reviewer rating: 4 stars


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    Myself an my wife just got back from the Moon Palace after a weeks holiday there. It really is an amazing place. I love Mexico anyway. We got a good deal through mexicanholiday.co.uk and the owner of the company actually called us when we were there, to make sure everything was OK. You can't beat service like that and coupled with the fact the this hotel is simply out of this world, I'm really finding it hard to say a bad thing about the whole holiday. Basically, if you go on holiday to Cancun s ...

  • Mazz25 Rank: 2nd Lieutenant 28th Feb 2007

    Reviewer rating: 5 stars


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    I actually posted a review about Moon Palace before about 2 years ago, after we had the pleasure of being there for the 2 weeks of our beautiful honeymoon dream.

    We visited again 2 years later (Sep 06), just before our second anniversary, as due to work commitments we couldn't actually be there for then but still booked it as an anniversary holiday cos it was!

    Once again, it was that bit of heaven we'd remembered from last time we visited, only much much better. We were a bit worried abou ...

  • grillgirlidaho 13th Feb 2007

    Reviewer rating: 1.5 stars


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    My Family just came back from a trip to Cancun where we stayed at the Moon Palace. Our stay was for 9 nights. Our party consisted of my husbands parents and our two children ages 16 and 13. The cost for this vacation was around $12,000 USD which included the airfare. My husband and I took $1,040 in spending money to pay for scuba, golf, ATV rides and incidentals. We also took $100 in singles to use for tipping at the hotel, of which the bank gave me brand new serial numbered singles. Our Moon Pa ...

  • kath1975 Rank: Corporal 4th May 2006

    Reviewer rating: 5 stars


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    The Moon Palace hotel in Cancun is fantastic, and just like what you see in the brochures. I have stayed at this hotel twice, and we were married there in August 2005. I have written a 35 page report on my visit, which includes the hotel amenities, restaurants, trips, and getting married etc. You can find this review on the worlds largest internet auction site (can't name it on here sorry) and search under Moon Palace Hotel. Thanks.

  • thongs2u Rank: Lance Corporal 1st May 2006

    Reviewer rating: 5 stars


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    We returned home from the Moon Palace Golf and Spa Resort in Cancun on April 28th, 2006. It was super fabulous. I can't believe that folks would actually stand in line for a buffet (we call them hog bars in Nashville) when there were 4 star al a carte restaurants with plenty of seating available. Come on people; throw on a pair of Dockers and Polo shirt and you are in. Others packed a Styrofoam box and rushed back to their rooms because they hadn't powdered their cheeks. The oriental and Italian ...

  • kath1975 Rank: Corporal 29th Mar 2006

    Reviewer rating: 5 stars


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    My husband and I visited the Moon Palace first in September 2003 and then again in August 2005, when we actually got married, taking 11 family and friends with us. The fact that we returned to this hotel speaks for itself, it is fantastic and is perfect for honeymooners.

    The hotel, amenities, restaurants, weather, swimming pools, wedding was just amazing, and exactly like what you see in all the pictures and brochures.

    I have written a 35 page report on my experiences at the hotel, which ...

  • kath1975 Rank: Corporal 25th Mar 2006

    Reviewer rating: 5 stars


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    The Moon Palace hotel is fantastic, and just like what you see in the brochures. I have stayed at this hotel twice, and we were married there in August 2005. I have written a 35 page report on my visit, which includes the hotel amenities, restaurants, trips, getting married etc, You can find this review on the worlds largest internet auction site (can't name it on here sorry) and search under Moon Palace Hotel. Thanks.

  • kath1975 Rank: Corporal 11th Feb 2006

    Reviewer rating: 5 stars


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    Read this before booking your holiday or wedding at the Moon Palace - Review / Report from my stay in August 2005.

    I got married at the Moon Palace Hotel in Mexico in August 2005 and it was wonderful.

    I have lots of information that I can pass onto you if you are interested.

    In fact I have written a 35 page review / report on the hotel, restaurants, getting married + what happens on the day, recommended trips etc.

  • Mazz25 Rank: 2nd Lieutenant 1st Oct 2005

    Reviewer rating: 5 stars


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    Loved It! Our wedding was like a fairytale... and the honeymoon was like walking into heaven. It definately wasn't a dream, it's there, it's real... i would recommend Moon Palace Hotel to anyone.

    The hotel has everything you could wish for. If you fancy a trip into town the taxi's are actually a fixed price, which isn't expensive and we considered it brilliant. But only went into town once as had everything we needed at the complex.

    Maid service pretty much 3 times a day, fridge refilled ...

  • kj42053 6th Jul 2005

    Reviewer rating: 5 stars


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    Cancun, Moon Palace Hotel - This place truly made us feel like we were the king & queen. This was our honeymoon and one that we will never forget. Everyone there makes you feel right at home and it did not matter what we asked for, their same response was, "It's my pleasure." Such nice and wonderful people. If you have never experienced a trip like this, it is truly worth your time and money. Not one morsel of food or drink was bad. I feel very fortunate that we were able to make this trip ...

  • jilly 17th Jun 2005

    Reviewer rating: 4.5 stars


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    Cancun, Moon Palace Hotel - Food was available all day with an excellent choice from all round the world. Evening entertainment was OK.
    Look out for the towel displays in the rooms every day, the other half couldn't stop taking pictures.

  • Windmill 6th Apr 2005

    Reviewer rating: 4.5 stars


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    Moon Palace Hotel had excellent rooms. The service and food was great and there was a good range of poo;s. Be aware of the Time share - go to the meeting and get it out of the way - its worth a free game of golf, but it is a hard sell - be strong! They dont bother you after this. Evening entertainment was poor.

  • suzieblue 25th Jul 2004

    Reviewer rating: 5 stars


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    Moon Palace Hotel was second to none, by far the most luxurious hotel I have ever stayed in. The food was out of this world. I Will definitely return without a shadow of a doubt

Related categories

  1. Honeymoon Destinations