Egypt Air Reviews

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Egypt Air
2.4 stars
Average rating for this product is: 2.4 out of 5

From 5 ratings and 27 reviews

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Average Ratings for Egypt Air

  • Flight on time?3.6 stars
  • Customer service2.8 stars
  • Comfort on flight3.1 stars
  • Quality of food2.6 stars
  • Value for Money2.9 stars
  • Reviewer Ratings2.6 stars
  • Overall Rating2.4 stars

27 Reviews For Egypt Air

  • Guest 23rd Oct 2009

    Reviewer rating: 1 stars


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    take care when you book the ticket! if you look on the internet it was 456 euros and when you call the office they start by saying it is difficultto get seat for the requested dates and then asked for 550 euros! funny isnt it??

  • Herb Rush 24th Jul 2009

    Reviewer rating: 1 stars


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    My wife and I had reservations booked and paid for thru Yalla Tours from Cairo to Tel Aviv. Our guide went to the airport and tried to get us checked in, but was refused as we did not have paper tickets. Yalla insisted we were given tickets, but we did not have them. We paid again for tickets and were boarded. We filed claim for lost tickets in 11/08 and were removed from the ticket registry last month(June). We still have not received our money back.
    A young lady sitting next to us on the fli ...

  • Guest 19th Jul 2009

    Reviewer rating: 1 stars


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    The Egypt Air travel agent was rude, disrespectful when my wife tried to check in a bag for my infant. Contrary to international baggage rules.....He was non proffesional and ask to return my daughter bag or to pay extra 150$ !!

  • mlangweil 13th May 2009

    Reviewer rating: 0.5 stars


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    We flew from Cairo to JFK with Egypt Air. The cabin temperature was 25 degrees C, and the attendants would not lower it. Wate or soft drinks were served only twice on an 11 hour flight, and attendants NEVER answered my call button. The bathrooms were not clean at the beginning of the flight,with several lacking hand soap. The food was inedible. I was not sure what the first meal served was: breakfast or lunch. The attendants congregated in the kithcen area and hardly ever came out. Will never fl ...

  • Guest 3rd May 2009

    Reviewer rating: 1 stars


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    Egypt Air lost my luggage (I never received it) and offered a mere $400 after the initial $100 for compensation, which is not even a sixth of the real value of the bag. Shocking. I would not recommend them to anyone.

  • massrawy1974 1st Mar 2009

    Reviewer rating: 1 stars


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    Not recomended . Egypt Air feels like the worst airline I've travelled with.

    Was travelling for JFK to CAI and they costed me to stay 2 nights in New York with no luggage since I checked from columbus ohio and my luggage went on the plane to Egypt. Imagine you stay for two days in the same clothes and you pay for hotel and transportation in a city you don't know and never planned to be in.

    On my way back Egypt Air made me pay $150 for my small carry on luggage which i normally carry on on the ...

  • Guest 7th Jan 2009

    Reviewer rating: 4.5 stars


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    This is the best way to go from JFK to Egypt (nonstop).My one complaint is about their website. For example one cannot book on line using a credit card despite what they claim. Also their number is hard to reach and one agent told me no seats were available when in fact six were for our family. In short: booking the trip - A pain , the trip itself :Excellent

  • Guest 26th Dec 2008

    Reviewer rating: 0 stars


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    I had reserved a departing flight for my mom and had a confirmation number that specifically stated "RESERVED AND GUARANTEED". They claimed that her ticket was not registered in their system because my confirmation was electronic. The ticket agent was a not helpful - the supervisor ignored us and was talking on his cell phone and using his Bluetooth as if he was trading stock - the manager was as arrogant and ignorant as they come. They claimed that she had to pay an extra $450.00. When I call ...

  • Mostafa Helmy 9th Nov 2008

    Reviewer rating: 2.5 stars


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    I traveled on 07NOV flight 652 RUH -CAI, I bought a first class ticket .. when I arrived to the airport I was told by the ground staff that for some reasons the aircraft was changed from A340 to A330 and on this aircraft there is no first class, then they give me a Business class boarding pass seat number 8K.Now .... How can I get my money back ( the different amount of my down grade from first class to business class).

  • FORUM383 Rank: Lance Corporal 27th May 2008

    Reviewer rating: 4.5 stars


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    I fly all the time, but the 11 hours from JFK to CAIRO was the longest flight I ever took so I was hesitant...especially after reading many negative reviews about Egypt Air. I must say that aeroplane was not horrible, slightly more legroom than a regular plane I am used to. The staff was very attentive on going as well as the return flight. We had a fine experience with Egypt Air and everything went perfectly. On the way there a passenger got very sick and the crew couldn't have been more concer ...

  • robcook 12th Mar 2008

    Reviewer rating: 0.5 stars


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    London - Cairo - Bangkok.I travelled with Egyptair at Christmas from London to Bangkok via Cairo.When I arrived in Bangkok I waited with all the other passengers for my luggage to appear - gradually the crowd thinned out and the bags were all collected. It appeared that my luggage had not made it. I tried to find a member of Egyptair ground staff to report my missing bag to, an impossible task it seemed and especially annoying as I was becoming increasingly late for a connecting flight.Then I ...

  • suzso 28th Feb 2008

    Reviewer rating: 0.5 stars


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    In flight service is very good. You must take a baggage insurance if you ever travel by this airlines. Extremely bad at JFK airport, not a single person will answer you correctly to give basic information.

  • JhbTraveler 12th Feb 2008

    Reviewer rating: 0 stars


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    Flew to Paris via Cairo - Egypt Air lost my luggage on the way there and offered no service whatsoever during my stay in Paris.
    When I returned, I lodged a complaint and through persistent calls received my luggage a month after returning home.
    The bag including several items have been damaged and to date the airline has no addressed my utter dissatisfaction at the way they handle my complaint, offered no compensation for costs and inconvenience caused and not once did they apolagise.
    The WORST ...

  • Jaberg 18th Jan 2008

    Reviewer rating: 4.5 stars


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    Flew over Christmas and New Year on-route GVA-CAI-JNB in business class. Two adults and a 3-month old baby.
    All flights were on time, service on board was efficient. GVA-CAI flight was an Airbus A-320 with real business seats (unlike what is generally encountered on European airlines, i.e. 3 economy seats occupied by two passengers). CAI-JNB flight was an Airbus A-330 with a business cabin of 24 seats, the seats are not lay flat but still recline for about 170 degrees, in any case much better th ...

  • nefertari0406 15th Jan 2008

    Reviewer rating: 1 stars


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    my wife and i travelled to Egypt for our HONEYMOON from Japan end of 2007 via Egypt Air, and re-confirmed our return trip on the same day before taking off. but when we finish our trip in Egypt , Egypt Air kept us waiting 2 hours in the airport due to overbooking of our plane. they kept telling us NO PROBLEM but at the same time selecting and checking-in people behind us. IN THE END THEY TOLD US WE COULDN'T GET ON THIS PLANE!! we have no choice but to wait for their arrangement on next flight. ...

  • Guest 5th Jan 2008

    Reviewer rating: 4 stars


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    All in all it was an okay experience.I think they did everything they could to make it an enjoyable trip and they are trying to improve. Would I take it again? well, yes if i need to. It has a good value for money as well. Would I recommend it, Yes but do not expect the world (just be realistic in your expectations and you will be happy).

  • Sniffy 2nd Nov 2007

    Reviewer rating: 4 stars


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    My first flight was superb, only myself and another couple in business class meant I had a flight attendant to myself for the whole journey. Food was very good and soft drinks a plenty. The airport service was good too, free use of the lounge at Heathrow along with quick check-in.
    The return journey wasn't so good, got a phone call from the UK to say my flight had been canceled and I need to get to an Egypt Air office to sort out another way home, this meant I incurred call costs and a taxi far ...

  • vchhichhia 28th Aug 2007

    Reviewer rating: 0.5 stars


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    Egypt Air lost my baggage, and they have the worst customer service in NY. I would not recommend them.

  • osamuel 15th May 2007

    Reviewer rating: 4.5 stars


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    Egypt Air food is slightly above average with more than one serving in a transatlantic flight, recommended.

  • pete078 17th Feb 2007

    Reviewer rating: 4 stars


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    The plane was a Boeing 737-800 and the business class seats were an old style but still comfortable enough.

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