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Written on: 16/09/2015 by suHouston3 (1 review written)
We are encouraged to bring our own shopping bags but when I leave it up to get help with packing the till person ignores it. If I buy a bag it will automatically be packed for me!! Why??? He/she starts to serve the next customer and I am left struggling to put my receipt and change in my purse AND to pack my own groceries and I can't get out of the way fast enough. Not good service. Are all shops training their staff NOT to help with packing if the bag is not bought in store?… Read Full Review
Written on: 22/04/2014 by LolaMunn (1 review written)
Some customers are bit to picky when something goes wrong with home delivery. Making a small problem into a big issue like ice cream defrosting, well that has happened to me so I just put it in the freezer and about 2 hours later it is frozen again so what's the problem????????? making a complaint like their day is a nightmare. Well I am waiting to go into hospital for heart op, the 18 weeks been and gone and I still have to wait… Read Full Review
Written on: 29/06/2013 by eyenatz (1 review written)
Was treated really great in store but i arranged for a saturday delivery. The delivery was half an hour late and with 5 items missing ok its probably only about £7 worth of shopping but still why should i line someone elses pocket. I couldnt contact customer services because they dont open on weekend evenings yet are still delivering. As someobe waiting for their shopping you should have a point of contact to find out where it is. I will return to the store but i wont be getting a home… Read Full Review
Written on: 13/11/2012 by CheersMate (2 reviews written)
I visited Iceland in Maidenhead recently. The products are in good condition and they offer nice discounts also in products other than iceland brand. The store layout needs impovement as it is not convenient to have to walk all the way to the back and then front again just to reach the cashiers. the service is overall good… Read Full Review
Written on: 29/03/2008 by Goblins (5 reviews written)
Great value and I will continue to shop there, but only because I can't refuse their bargains. The service is pretty shocking at times and the staff at my local branch never smile, frequently continue to have their own conversations whilst serving the customers and hardly ever even make eye contact… Read Full Review
Written on: 19/08/2007 by jonathan kelly (110 reviews written)
Iceland have started rounding up all their prices to the nearest pound. The problem is most supermarkets offer better value. I bought a tray of 4 pork chops for £3; as I was in a hurry I took anything on offer. Lamb Chops were £6, which seems a bit steep.
The good points about Iceland are the lack of people waiting at the tills. It is a quick in and out type of place. Fridges and Freezers are on sale in some branches, but not the one I used… Read Full Review