Iceland Reviews

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★★★☆☆
2.5 / 5
From 5 reviews
41% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Iceland
Iceland

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★★☆☆☆

“BEWARE OF ON HOLD/GHOST PAYMENTS ”

Written on: 28/07/2014

I don't drive and cannot get to an Iceland store easily,so I was pleased to see that Iceland had started up an online shopping service. I did not have any complaints with the delivery itself, but quite a few items on my order were unavailable.This is where the problem arose.my payment was amended to reflect this and the revised amount was taken from my account, but Iceland still had the original bill amount on hold from my bank account.so they have £83 of my money that they are not entitled to… Read Full Review

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Gallowgate's Comment

Written on: 28/07/2014

wow glad that you spotted it, these company's are all the same when they say they care about there customers "NO WAY" they care only about your cash

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★★☆☆☆

“This mum won't be going to Iceland with my baby”

Written on: 29/06/2014 by 151Roberts (1 review written)

I have used Iceland in the past but now I have had a baby I won't be visiting again in the near future. My recent visit to the thornbury bradford store was a shock to the system, I took my baby out of the car seat then my mum & I made our way in, couldn't see a baby trolley so asked a member of staff, to my amazement I was told they don't have them, shocked isn't the word so I had to carry my baby round the store which made our visit very short. When we got to the tills you can imagine this… Read Full Review

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★★☆☆☆

“Defrosted frozen food”

Written on: 14/03/2014 by MrsMacdonald (1 review written)

I have been trying to ignore the poor customer service of Iceland for a while now due to their low prices, but I have finally had to face a reality that maybe it is time to shop elsewhere and pay a little extra. Today I received a home delivery where my frozen food items had been allowed to defrost. This is totally unacceptable and dangerous. I feel that the staff are far too young; most of them are still in their teens. Does Iceland suffer from age discrimination? They have went downhill… Read Full Review

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★★☆☆☆

“Failed to deliver”

Written on: 25/01/2013 by hayley1995 (1 review written)

I spent £200.00 at iceland and my delivery was meant to be between 12pm and 2pm then at 3pm i called to see where my delivery was and they said they had been and no-one answerd which is wrong as i went out my way to stay in between that time. So in the end i had to drive down there and collect my shopping in the car!! i called customer service and all i got was a £5 voucher off my next shop. I wont be shopping there for a while… Read Full Review

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★★☆☆☆

“Iceland is not as cheap as it seems. Some things I...”

Written on: 09/01/2011 by Emma987 (1 review written)

Iceland is not as cheap as it seems. Some things I can get from Marks and Spencer at way better prices and at better quality. Iceland is not the most ethical shop in the world either. I got some chicken and garlic breast from Iceland and it wasn't very nice as the mixture wasn't too appetizing... also the film on top of the microwave meals doesn't rip off properly so you have to get a pair of scissors through it....

It is honeslty not a great shop to shop in and if you think it is cheaper… Read Full Review

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