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Picture courtesy of Chris Stickney.
| Quality of service | 6.5/10   |
|---|---|
| Layout of shop | 7.5/10 |
| Value for Money | 7/10 |
| Overall rating | 6.8/10 |
Full review by
amy88
on 16th Aug 2008
User Rating : 2
Respect :
0
Good Points: It is cheap and the staff are friendly.
Bad Points: Complaints procedure.
General comments: I recently bought some frozen veg from iceland along with many other products busy mums like myself use: pizzas,chips and such. Me and my 1 year old son had enjoyed our carrot sweetcorn and pea mixture and we decided to share the last portion half way through our veg i found a leaf threw it to the side and continued eating.I scraped a huge pile of veg onto my fork as i opened my mouth i saw a very strange looking piece of veg at closer inspection I was disgusted to find a dead slug.Well you can imagine how sick I felt and snatched my sons veg from him.I phoned the phone number on the back of my veg and the gentleman told me to take my slug and packet into my local iceland store where the manager would fill in a complaints form and I would receive vouchers for a free shop.I did as he said and 1 month later still no vouchers.If this was me I would be doing my best to please this customer after finding such a gross slug in the veg.I phoned iceland who I don't think were helpful at all I explained that I was so bothered about finding this in my food as it was disgusting and unhygienic and I had fed this to my son. Was I or was I not recieving vouchers for a free shop? 1 month later I finally received a ten pound voucher for my "free shop". There we have it why Mums SHOULD NOT shop at iceland.
amy88's review and ratings | 274 words
Review by
italia best
on 19th Jul 2008
User Rating : 9
Respect :
0
There is not many bad points at iceland but in the hoddesdon store i would have some toilets and sell high quantaty cans e.g coca-cola X24 i have compared some prices makro: £7.56
Hoo-Hing: £6.50 straples/niet ideas: £10.99
viking direct: £11.99 T&H: £10.99
I think that Iceland supemaket chain is an excellent way to shop every week,every month etc i would give iceland 9 stars for quality and store cleanleness, I will give 4 STARS FOR STAFF ...
italia best's full review | 106 words
Review by
Goblins
on 29th Mar 2008
User Rating : 7
Respect :
0
Great value and I will continue to shop there, but only because I can't refuse their bargains. The service is pretty shocking at times and the staff at my local branch never smile, frequently continue to have their own conversations whilst serving the customers and hardly ever even make eye contact.
Goblins's full review | 69 words
Review by
jonathan kelly
on 19th Aug 2007
User Rating : 7
Respect :
0
Iceland have started rounding up all their prices to the nearest pound. The problem is most supermarkets offer better value. I bought a tray of 4 pork chops for £3; as I was in a hurry I took anything on offer. Lamb Chops were £6, which seems a bit steep.
The good points about Iceland are the lack of people waiting at the tills. It is a quick in and out type of place. Fridges and Freezers are on sale in some branches, but not the one I used.
jonathan kelly's full review | 101 words
Review by
frostylu
on 1st Sep 2006
User Rating : 0
Respect :
0
I received all round bad service from Iceland. I paid for the removal of an old fridge and when the men came to deliver my fridge they refused to take the old one, as they said 'it didn't show up on their paperwork', they wouldn't even ring the company to sort out the mix up. The fridge I purchased never worked properly either.
Appalling fridges
Very bad service
frostylu's full review | 68 words
Review by
Monts8
on 19th Aug 2006
User Rating : 0
Respect :
0
We were badly let down by Iceland's appointed logistics team, who appear to be a fellow group company who were tasked with delivering our new fridge.
The first scheduled delivery date the driver apparently couldn't find our address but never rang for directions or bothered using the details we passed onto Iceland (the worrying thing is, it isn't hard to find!). Instead we received a call at 8.50am on the day of delivery to inform us in no uncertain terms they would not deliver that day (desp ...
Monts8's full review | 542 words
Review by
fayecrill
on 10th Nov 2005
User Rating : 10
Respect :
0
Iceland is a very good shop. They have good brand names at a reasonable price, and their own brand name is good quality. All well presented, very clean, helpful staff, always someone on the till, items have a good expiry date, unlike KwikSave. I am a very happy customer.
fayecrill's full review | 49 words
Review by
jennytaylor5
on 23rd Oct 2005
User Rating : 10
Respect :
0
Iceland is a very very good store. It's cheap. The food is nice. The staff are friendly. It is also very clean.
jennytaylor5's full review | 37 words | 1 comment added.
Review by
alex05
on 23rd Oct 2005
User Rating : 10
Respect :
0
Iceland is a very very good shop! It's cheap, It's clean, and the staff are always helpful! You are never waiting long in a queue because staff always open another till if they're busy.
alex05's full review | 52 words
Review by
Alex Naylor
on 27th Dec 2004
User Rating : 8
Respect :
0
Iceland Supermarket: It is very very good and staff are helpful. It is very cheap and very good value for money. The bags are free, which is good. It's a very good shop.
Alex Naylor's full review | 64 words
Review by
ronaldo7
on 27th Sep 2004
User Rating : 10
Respect :
0
Iceland on the whole is a good company but sortage of stock is a big problem.
ronaldo7's full review | 19 words
Review by
yvonnecollier
on 10th Jun 2004
User Rating : 9
Respect :
0
I suppose it depends on which Iceland store you happen to buy from. I have 2 local stores, 1 is tiny, dirty, has narrow isles, staff are always talking in the back area or on the shop floor, they never seem interested to help, half full or empty freezers... overall bad service (I only shop here when I HAVE to).
On the other hand... the other store is the complete opposite, it is a good size, has its own car-park, wide aisles, freezers are always well-stocked, clean, tidy, staff cannot do enough ...
yvonnecollier's full review | 138 words | 2 comments added.
