Iceland Reviews

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★★☆☆☆
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Iceland
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Latest Reviews

★☆☆☆☆

“change recipe”

Written on: 09/06/2016 by Monroe328 (1 review written)

your Southern Fried Chicken has changed you need to go back to the old ones these are shocking… Read Full Review

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★☆☆☆☆

“frozen chicken fillets”

Written on: 08/06/2016 by denachaeus (1 review written)

Don't buy frozen chicken fillets - v poor quality with grissle and even bones, unbeleiveable!!!!!!! I am going back to one of the major Supermarkets for this product, disgusting Iceland - what I thought was actually true Hah!!!"!!! Rubbish products!!! won't be4 going back to this retailer ever! Cant even get thru to customer service because the line was saturated with callers no doubt complaining. How do they stay in business?????????????????????????????????? D Payne Norfolk… Read Full Review

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★☆☆☆☆

“Refused to take back goods despite not honouring offer”

Written on: 29/05/2016 by bonzobanana (10 reviews written)

I've purchased from most supermarkets and generally if there is a problem they will sort it fairly once they know the issue is caused by them but not Iceland. Made use of their Uncle Ben offer which was buy 3 items and get a free wok which was advertised on their online site. You just clicked on the offer and a list of 11 items was presented to you of which 3 were chosen. Time of delivery no wok so requested to return the uncle ben products but refused instead the driver stated the wok… Read Full Review

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★★★★★

“Rising Dough Pizza”

Written on: 19/05/2016 by Mack61 (1 review written)

I have recently bought a Rising Dough Pizza, from Iceland, just to try it. Imagine my surprise, when I cooked it, and it was a lot better than the take away ones I usually get. The flavour was Indian Curry, and it was really tasty (all of the benefits, with none of the drawbacks)I shall by purchasing more of this range in the very near future. Well done Iceland, keep up the good work!… Read Full Review

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★★☆☆☆

“Sell bye dates!”

Written on: 07/05/2016 by Farginsneekyicehole (12 reviews written)

I Got Milk on Thursday it was out of date on the Friday!! The Bread was 2 DAYS out of date!! Scones were out of date also bye 2 days!The online shoppers are getting the stuff that is out of date! absolutely shocking Get the fingers out Iceland this is nonsense!!!!… Read Full Review

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★☆☆☆☆

“Driver was very rude”

Written on: 26/04/2016 by policedelivery (1 review written)

Food arrived ok on a few occasions we ordered but the driver had a really bad attitude and and dumped all bags on the doorstep and would not take any further through to the kitchen. He says he always leaves on the doorstep at the Rochdale branch what a bad person should be sacked attitutude stunk of ........ wont put up with this terrible customer service… Read Full Review

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★★☆☆☆

“Bad customer service”

Written on: 31/03/2016 by Redrr (1 review written)

Just visited our local Icelands. A main town store and one one till operating. Same staff stacking selves ect. Most unpleasant at the check out, first an argument about what a bag for life is called. Sorry but it is a recyclable bag. I had bought over £50 of shopping, but instead of letting me pack my shopping the check out assistant hurdles next customers shopping into mine. Is that int... I have arthritis. There is also damage to packaging. We will take our custom else where… Read Full Review

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★☆☆☆☆

“short use by dates”

Written on: 22/02/2016 by underbury (2 reviews written)

had a home delivery containing chicken that had a use by date of the following day and yoghurt with a couple of days left. Rang the branch and they said they would get on to head office and I would receive a phone call about it. The next day , no call or email and I rang their customer services and was told they had no record of the delivery branch contacting them. They refunded the cost of the chicken but to my amazement refused to refund the price of the yoghurt (the staggering sum of one… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 14/02/2016 by Bridgetz111 (1 review written)

Order not complete. Put on hold for total of 30 mins via customer service. Advised rest of order would be delivered later same day. No delivery turned up. Again tried to discuss with customer service....again on hold...bunch of useless people dishing out a load of verbal diarrhoea. Never again..lesson learnt.....shop with ocado!!… Read Full Review

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★☆☆☆☆

“Disgusting delivery service”

Written on: 24/12/2015 by ufKoenig29 (1 review written)

Delivery driver dumped my shopping in another street and the home owner came to my house to tell me. Lucky they were honest people. I then had to arrange a taxi to pick me up and go collect shopping before it defrosted… Read Full Review

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★★★★☆

“Amazing delivery driver ”

Written on: 19/12/2015 by 113Moss (1 review written)

I have never done an Iceland delivery before but today I took the plunge. I had spent quite a lot so I decided to sign up and try the delivery service. I loved the feeling of paying and walking away chilled out knowing all I had to do was wait for the chap to turn up. Unfortunately this feeling was ruined when my order arrived missing 2 bags. 1 of the bags had 2 bottles of champagne. 1 of the bottles was allocated to my relaxing night in. The driver rang the office and asked if I could wait… Read Full Review

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★☆☆☆☆

“internet theft”

Written on: 09/10/2015 by swivel33 (1 review written)

i would like to know why iceland feel that its fine to hold peoples money after they have paid for there shoping through no fault of mine iceland didnt have cetain items so my online bill changed wish they took in payment and then left the other payment floting in nomans land when i phoned about this i was dilibratley lied to and told it was the banks fauilt so beliving this i contacted my bank after a long convesation it turns out that iceland do this a lot the fact is that when iceland put in… Read Full Review

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★★★☆☆

“bring your own bags!”

Written on: 16/09/2015 by suHouston3 (1 review written)

We are encouraged to bring our own shopping bags but when I leave it up to get help with packing the till person ignores it. If I buy a bag it will automatically be packed for me!! Why??? He/she starts to serve the next customer and I am left struggling to put my receipt and change in my purse AND to pack my own groceries and I can't get out of the way fast enough. Not good service. Are all shops training their staff NOT to help with packing if the bag is not bought in store?… Read Full Review

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★☆☆☆☆

“idiots in charge ”

Written on: 31/07/2015 by Taylorwi338 (1 review written)

cook an Iceland ham and mushroom deep pan pizza. Whoever sanctioned the cooking diagrams on the packaging needs to be hauled over a hot oven. They are as clear as mud. Why can't they just say either top shelf or middle shelf. No that would be to simple. Instead you are given a diagram which you have to spend more time working out than actually takes for the pizza to cook. Mind I shouldn't be to shocked as it goes in hand with the staffs shocking lack of customer service. Will never be using… Read Full Review

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★☆☆☆☆

“stupid delivery driver”

Written on: 25/07/2015 by uniqueanne2015 (1 review written)

I ordered some shopping to be delivered to my mums address. The shopping was in my name. The driver went to my mums address my brother received the door and the driver asked what's the surname he gave my mother's sure name as he wasn't aware that I done the shopping he thought my mother ordered the shopping. He then said to him I'm coming back, my brother assumed he was going to the van to off load the shopping and he just drove off!!! What kind of delivery driver have they got working for… Read Full Review

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★☆☆☆☆

“bad delivery and food hygiene”

Written on: 27/06/2015 by leyland1 (1 review written)

My yoghurt was crushed and went everywhere mouldy apples and bananas 1 item never turned up bad bad bad they need to check stock regularly and pack delivery with more care!!!!! Next time I will go in store bad customer service be aware when ordering your shopping on line they don't care about your shopping only for your money… Read Full Review

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★☆☆☆☆

“Hell at the tills ”

Written on: 17/06/2015 by Londonshhopper (1 review written)

The London Hoxton store has massive queues. Management are very flippant. If your in a hurry avoid. Made a complaint to Iceland head office, no ownership what so ever. The likes of CO-OP & Sainsbury Local are good alternatives… Read Full Review

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★☆☆☆☆

“Online orders for home delivery and customer service”

Written on: 13/05/2015

I placed an online order for a home delivery for the 8 May 2015 between 6pm and 8pm. This delivery comes from a store I have in the last 16 months now had 3 non deliveries and bad customer service when a complaint was made. However through necessity I placed another online order. The order did not up. After communicating with customer services on 8 May I was put through to the store to be told they knew at 3pm that afternoon there would be no deliveries as the driver had call in sick and a… Read Full Review

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★☆☆☆☆

“Bonus Card Savings Missing? Please read”

Written on: 11/05/2015 by Monica122 (1 review written)

Well on a recent trip to Iceland I decided to put some savings on to my bonus card as usual of £5 I already had £60 saved As per usual the £5 was added on to my sale however at the bottom it says saved £5.00 balance £0.00 which I did find odd but I had my previous slips, Anyway week later the balance was back, but without the £5.00 savings, Contacted Iceland and in fairness had a response back in about an hour, but even after giving the store and transaction number they still… Read Full Review

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Knowurrights's Comment

Written on: 11/05/2015

Well they got back too me and credited me with the said amount and in fairness very quickly, however the still the questions that still need to be answered but there where quick to fix the issue,

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Knowurrights's Comment

Written on: 11/05/2015

message from iceland i recived

Thank you for your reply.

I can assure you that issues such as this are a very rare occurrence. It doesn't happen often. If for some reason the systems are ever down when you want to use your savings, then the store can call us for an authorisation code so that you can still redeem savings against your shop. When saving on the card if the server that is used for the savings is down the system in store will store the information until it's back online. This will then update to show the correct totals.

We will never turn any customers away who want to use their savings so you don't need to worry about that happening.

If you do need any further information then please don't hesitate in contacting us.

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★★☆☆☆

“Price hikes Item disappear Bonus card lower income...”

Written on: 08/03/2015

I used to buy certain item from Iceland, regul… Read Full Review

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Knowurrights's Comment

Written on: 06/08/2015

Increased more went into day, all the 89p veg and ready meals now £1

I wonder what he would say now,

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