1)Three times in succession an apple juice has produced pulp within the liquid without any indication on the pack. I almost vomited as a result. 2)When I needed a sandwich, I naturally thought Waitrose would be superior. No such luck, the Tuna sandwich was incredibly poor, no mayonnaise, no flavour. Surprising, since I rate Waitrose highly and am a regular and loyal customer. I should just like to add that the range of available merchandise could be increased since the branch (Storrington) is well patronised. S.Y. R. Walsh

The Calibre of their staff is in stark contrast to Tesco's, they're polite and friendly and I like the quality of the food. The layout in Waitrose combined with their quality, makes me want to buy. Also, not everything can be palatable to everyone's taste; with Waitrose, no problem at all, they refund you with a smile and an apology. So I'm happy! :)

Others have commented that they are happy to shop at Waitrose even though the shop's claims to be on a par for prices with their rivals is not generally so. If shoppers are happy with that it's fine, at least they are aware of it. I shop at Waitrose sometimes because it is close to other town centre shops I use. I know my bill will be higher. Some time ago there was a lot of publicity in the media about one of the ways supermarkets had found to get richer off unsuspecting shoppers, namely the bulk buy which actually costs you MORE (not even the same but more)than buying the equivalent amount in smaller packs. Since it has always been ingrained in us that the larger the quantity you buy of a product the less it will cost you, and since it is automatic to take the multi-size of a product you use regularly, the supermarkets suddenly saw a neat way of making a killing by quietly inflating prices of many bulk packs before customers cottoned on to it. During that publicity, outraged shoppers submitted dozens of such incidences they were now noticing round their store. What they thought was good housekeeping to save money by buying large packs was actually adding higher prices to their bills. It only needs one company to start such a practice for the others to follow like sheep. I mistakenly thought (as others probably did) that John Lewis would be above this, priding themselves as they do that they have an integrity others don't possess. Alerted at the time, I started doing the mental arithmetic as I shopped in Waitrose and found they have no more integrity than anyone else. I have noticed a number of products where it is cheaper to buy two or more small packs than a large one one that most people think is saving them money. One instance is a six-pack of the kitchen towels I use a lot, having animals. It costs £1.13 more than three packs of two bought separately. Today the manager pointed out a "third off" offer on the two-packs to justify that three of them would cost less than a bulk pack but I pointed out that the six-packs also had the "third off" ticket but were still priced at £4.59 instead of the total of three two-packs (£3.36). On the previous occasions I have asked about the discrepancy of price on this product there has been no pretence at any "offers". They simply checked and said the price was correct. Today the manager said the "third off" ticket on the large packs was meant to refer to the product on the shelf above, a different brand. An answer for everything it seems. Previously I also found it cheaper to buy two standard packs of a washing powder instead of the large size but these have since been relaunched in new packaging. A large size is no longer exactly twice the weight of a standard pack making it more difficult to work out a comparison (even if we had the time) which I expect is the whole idea. As I said I do shop at Waitrose but I am under no illusions that they are as good as they once were; don't touch the "home-ripen" fruit for example,it never does and you will throw it away as hard and sour as when you bought it. I can't remember when I had a sweet juicy orange either - dry and pithy seems to be the norm. Look on the bright side though; they make a nice pot of tea and I like that little biscuit they still provide with it.

Nice store, helpful staff, good layout. Easy to find stuff.

a very good store, i realied that like rival booths it had a more upamrket approach, it is very clean, equipped and the quality is very good, the choice is obviously not as good as my usual, bilston morrisons, i guess they have all the essentials plus more. love their new essential range, meaning that it can hunt down the likes of morrisons and attract people like me, and also, unlike the bosses of tesco, they have a dedication to food aswell, employing chefs like heston and delia to show you real meals, rather than slobs looking for the frozen processed junk. so overall it is good. their new motorway stores are very handy too.

Waitrose is great for couples, most of their ready meals and easy to cook items are genially for two.
You will find you save money instead of home cooking which can cost a bit for all ingredients.
If like me you are busy and are not a ready meal kinda girl! yuck!
Waitrose meals are like home made meals are are a delight to eat.
Well worth it! Also the fruit and veg is excellent, many a time i have purchased fruit and veg which has gone off days later from other super markets asda is terrible for this.
Also It is a real delight to potter down the aisles without being barged into, or waiting for that little old lady to shift out the way.
Looking forward to next week's shop already!