Waitrose Reviews

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★★☆☆☆
2.4 / 5
145
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Read reviews of Waitrose Supermarket and compare it to other leading supermarkets such as Tesco, Sainsburys, Morrisons and Asda. We also have reviews of waitrose.com in our online shops section.
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Latest Reviews

★☆☆☆☆

“Disappointing BBQ chicken”

Written on: 24/08/2016 by Jennyosman (1 review written)

This week my local Waitrose has stopped selling chicken quarters cut from a whole BBQ CHICKEN. Instead I was offered part boned chicken quarters. This seems to be something of a mistake, as the quarters I bought were grossly over cooked and did not have the same taste as those cut from a whole chicken. This is obviously a move to save costs and wastage. However I will not be buying this product any more, as it's nowhere near as good. The assistant did explain that I could have a half chicken… Read Full Review

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★☆☆☆☆

“Christmas cracker bombed”

Written on: 26/12/2015 by AdamReith (1 review written)

We were beguiled by the Waitrose Christmas entertaining supplement into buying a £32 'Christmas Cracker' - a turkey crown stuffed with a delightful sounding cranberry &c, &c stuffing. It was really awful! The stuffing was bland and as tasteless as the turkey. It was dry, unappealing and a great disappointment. Cooked religiously to the directions but just didn't live up to the sell or the price… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/12/2015

Bad service at Putney exchange Waitrose on lead up to Christmas, at check out for over half an hour, while lady tries to pay for shopping with eight different cards, staff did nothing to help sort situation, she then leaves forgetting to pay for half the things in her trolly,so back she comes and we start all over again! Worst part about this was the staff did nothing to help, just watched her, the check out to the side was broken, have found similar poor is store, the staff in general are… Read Full Review

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★★☆☆☆

“Very poor home delivery service”

Written on: 24/12/2015 by gillpuk (1 review written)

Placed my Xmas order back in October to secure the day & time slot that I needed- 23.12.2015 between 9.00-11.00am. It arrived after 2.00pm. It gets worse- around 20 items were substituted, items were missing, the list from the driver was incomplete, so it was difficult to distinguish what was replaced, some items were substituted but not listed- total chaos, some items were out of stock, despite the order being placed months in advance. Next year,I will try Sainsbury's… Read Full Review

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★☆☆☆☆

“Appalling service at Canary Wharf ”

Written on: 15/12/2015 by 220Berry (1 review written)

Just had an appalling service at Canary Wharf from the Manager (Ernest Dadzie) Really call yourself a manager? (Yes I run 3 floors was his answer) Was in a queue at Customer Service Desk for purchasing 200 pounds worth of Gift Vouchers for Xmas for children's charity and there were 2 positions attended. One by a lady who was serving a customer and the other (this so called manager) who looked busy clicking away and not really interested in serving. As he saw the queue building up, he decided… Read Full Review

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★★☆☆☆

“Appalling customer service”

Written on: 01/12/2015 by Marleyd130 (1 review written)

Recently ordered click and collect shop from waitrose. Tried to collect it in the Morningside store was passed from pillar to post by rude and disinterested staff. It took twenty minutes to get my groceries which were lying in a corner of the store. Not what I expect from the company that constantly sings its own praises. Complained to customer service who admitted there had been serious issues and offered nothing for the dreDful store experience and my time spent writing to them. I think a… Read Full Review

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★☆☆☆☆

“Don't bother with online service shorted dated everything ”

Written on: 26/08/2015 by Rhodesvj167 (1 review written)

3rd and final online order. Every order I have had has had problems but a weeks worth of meat expiring in 2 days was the final straw… Read Full Review

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★☆☆☆☆

“THE WORST STAFF”

Written on: 11/08/2015 by Indigosky (1 review written)

THIS STORE HAS SUCH NASTY IGNORANT JUDGEMENTAL STAFF. IT IS A BAD FEELING PLACE SUCH NEGATIVE NASTY ENERGY. I ALWAYS WANT TO SHOP AS QUICKLY AS POSSIBLE AS I WANT TO LEAVE AS QUICKLY AS POSSIBLE. I ONLY GO TO GET THE FEW ITEMS I LIKE TO GET. THE MANAGER AND CEO DONT CARE EITHER NOT PROFESSIONAL AT ALL. THEY DONT CARE JUST LIKE THEIR STAFF. I NEVER HAVE A PLEASANT SHOPPING EXPERIENCE HERE. YOU ARE ONE OF THE CRAPPIEST WORST STORES. THE WORST THE WORST THE WORST AND THE WORST… Read Full Review

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★★★☆☆

“Coffee at Waitrose”

Written on: 21/07/2015 by Makenziec285 (1 review written)

Both coffee machines at Brent Cross Waitrose not working. Come on Waitrose - your advertising blurb makes such a big deal about this. Nobody around to fix them… Read Full Review

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★★★★★

“Waitrose is a good story to shop at it is clean good...”

Written on: 10/07/2015 by flicksie65 (1 review written)

Waitrose is a good story to shop at it is clean good selection happy friendly service, all round a good shopping experience. I would rate it 10/10++++++. some may gripe at the prices but on the whole you get what you pay for every time. Well done Staff and Waitrose… Read Full Review

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★★☆☆☆

“Pre-packed meat”

Written on: 03/07/2015 by StanThomson (1 review written)

Pre- packed meat is appalling. Calves liver at over £ 30 per kilo with the membrane left on - Filet steak with no taste. Never again - M&S much better quality… Read Full Review

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★☆☆☆☆

“Low grade food !”

Written on: 26/06/2015 by wilko50 (17 reviews written)

I find the reputation of Waitrose almost unbelievable. I have often found their food to be mediocre but a recent shopping trip for me was the final straw. The food is vastly overpriced and poor value. I brought the Waitrose own beef burgers and cooked them next to one from my local butcher. The Waitrose burger shrunk to 2 " diameter. Also on tasting it was disgusting and smelt like old liver. I gave it to the cat which also refused to eat it. I feel they trade on reputation and the… Read Full Review

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★☆☆☆☆

“Please Sir, can I have a coffee?”

Written on: 02/06/2015 by fmcoats (1 review written)

My previous love for (and loyalty to) Waitrose has been completely eroded by their new policy of requiring customers to ask for a coffee cup at the Welcome Desk before taking advantage of the free coffee 'benefit' to myWaitrose cardholders. While I understand that the free coffee was being abused, surely this was anticipated and should have been addressed before the scheme was implemented and the new policy has been implemented without adequate training or staffing (the Welcome Desk is… Read Full Review

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Megan15's Response to fmcoats's Review

Written on: 09/06/2015

Ridiculous. What do you want ? A cafe or a supermarket ? The sooner Waitrose ditches this nonsense the better. I'm fed up dodging idiot shoppers as they wander around the store sipping their vile smelling coffee, spilling it as they go. I'm fed up waiting while the poor check out assistants wipe up the conveyer belt after some idiot saw fit to place coffee along with shopping , with predictable results. Get a life. Have a cup before you leave home or enjoy at leisure on your return.

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★☆☆☆☆

“mussels in white wine sauce”

Written on: 25/05/2015 by FrancesM55 (1 review written)

My husband and I love mussels in garlic butter sauce which we had last week. I thought we'd try them in white wine sauce this week and what a mistake that was!! As they were cooking, a putrid stench filled the kitchen and went throughout the whole house. Our son came in and held his nose saying, "Ugh what is that terrible smell? It's like a mixture of poo and wee!!" To be honest, he wasn't far wrong! It was a miracle that my husband ate them but he was starving! Unfortunately, I could only… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!!!!!!”

Written on: 03/04/2015

1. NEVER RECEIVED A RECEIPT 2. DELIVERY WAS SUPPOSED TO BE BETWEEN 9-10, ARRIVED AT 10.40 3. INITIAL TOTAL FOR THE ORDER WAS 50£, I WAS CHARGED £59, AFTER COMPLAINTS, I WAS CHARGED £48. 4. REPLACED AN ICE CREAM FLAVOUR WITH ANOTHER I DID NOT LIKE 5. DELIVERY MAN DID NOT PROVIDE A RECEIPT AND DID NOT TELL ME ABOUT MISSING ITEMS OR REPLACEMENTS (THERE WERE BOTH REPLACEMENTS AND MISSING ITEMS) 6. I HAD TO MANUALLY TELL MY CREDIT CARDS DETAILS OVER THE PHONE TO AN UNKNOWN LADY. 7. WRONG SERVICE… Read Full Review

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★☆☆☆☆

“Appaling cafe experience and disinterest when we...”

Written on: 17/03/2015 by Fussyfellow (6 reviews written)

This review concerns an experience at Waitrose Swindon's café 16/3 late in the afternoon. We stood by the till for several minutes whilst being ignored, were then perfunctorily told we were no longer eligible for free tea and coffee as their terms had changed. This conversation was delivered with utter disinterest. Later we decided to ring the store and complain to the manager who also displayed a manifest lack of interest and then proceeded to appear to explain why it was our fault we were… Read Full Review

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★★★★★

“I Always Shop at Waitrose When I Am Home On Holiday”

Written on: 11/03/2015 by AlyssaCaldwell (1 review written)

I have never used the flowers website, but I always shop at Waitrose when I am home on holiday....my sister works in Waitrose in Kent, my brother. who is in Australia, sent a Xmas hamper to my Mother for Xmas which was excellent, and my Mother retired from Waitrose....need I say more. This is the first time I have used the website, and I will always use it in future. I don't know what I don't like, I cannot comment, but my experience with shopping when I am home has always been excellent… Read Full Review

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★☆☆☆☆

“Waitrose organic milk and food poisoning ”

Written on: 08/03/2015 by Laura89 (1 review written)

I bought a couple of Waitrose Organic Milk from Nottingham on 5th March. Opened the first bottle on the 7th March and made tea and coffee for my husband, myself and a couple of friends who poped in to say Hi! In less than 10 minutes we all had strong abdominal pain and were queuing for the toilets. The only thing we all had in common was the milk. I checked the bottle label - use by 10th March. It didn't have any strange smell, it didn't curdle when in hot drink; it did look, smell and taste as… Read Full Review

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Grumpyyoungwoman's Response to Laura89's Review

Written on: 21/06/2015

It probably is not from the milk. Food poisoning has an incubation period of at least 3 hours and can occur from anything you have had in the last 72 hours. You may have all been unfortunate enough to have a tummy bug

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★☆☆☆☆

“Earned voucher, but diificult to redeem”

Written on: 28/09/2014 by 174Thompson (1 review written)

To download my promised £20 voucher I received an email saying I could print it. But you cannot just print it you have to allow some coupon company access to your computer to make sure the bar code prints out properly! Well, after a great deal of hassle and a waste of printer ink and paper on a test coupon I finally got my voucher. What a stupid, awkward, unfriendly, time consuming system! I get vouchers from other retailers without all this hassle. They just put it in the email and if the bar… Read Full Review

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Izzypoobear's Comment

Written on: 19/06/2015

I agree completely. The voucher system is ridiculous,I'm fail every time to access mine. The new choose 10 products for a 20% discount for the summer process made me lose the will to live as it took so long to sort through the jumble of products available. Then, having locked in my choices (finally!) I discover one of my choices is not available at my local store!

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★☆☆☆☆

“A years attempt at ordering”

Written on: 20/09/2014 by Maddends276 (1 review written)

The online website ordering is so rubbish. It never seems to work… Read Full Review

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Elderflower2's Comment

Written on: 22/04/2015

As someone who has used the site many times without problem, could you let me know exactly what problem you had? Not sure if you had browser problems or something else? If you use IE try Firefox.

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