Waitrose Reviews
Summary
Read reviews of Waitrose Supermarket and compare it to other leading supermarkets such as Tesco, Sainsburys, Morrisons and Asda. We also have reviews of waitrose.com in our online shops section.
Media Gallery for Waitrose
Latest Reviews
★☆☆☆☆
“Dont Buy Anything in Waitrose with a date code on it. ”
Written on: 29/04/2013 by GreenK
I did my weekend family shop in Waitrose Okehampton on Friday 26th . Part of the shop was a large chicken for Sunday lunch with friends . On Sunday I opened the chicken to find it was off. Stinking in fact. I looked at the packaging which said use by the 26th. I don't think it is unreasonable to buy a chicken at 5pm on Friday and still be able to cook it on Sunday lunchtime - Waitrose do . I expected the manager to completely apologetic - not one bit of it. We all know oversights happen-... (read more)
★★★☆☆
“Like a Maze!”
Written on: 27/04/2013
I recently visited the Waitrose located in Buckhurst hill, I didnt have a bad experience all in all but the Stores layout wasnt very nice, the Isles weren't to big which meant taht only 1 or 2 trolleys could squeeze past each other, the store was sectioned out in quite an odd way (for example cleaning materials just slung inbetween the bread and cereals) to be honest just a maze, found myself looking around for 30 minutes just to find some window clener! also the store was very big and each... (read more)
★★★★☆
“Just two items”
Written on: 26/04/2013
1)Three times in succession an apple juice has produced pulp within the liquid without any indication on the pack. I almost vomited as a result. 2)When I needed a sandwich, I naturally thought Waitrose would be superior. No such luck, the Tuna sandwich was incredibly poor, no mayonnaise, no flavour. Surprising, since I rate Waitrose highly and am a regular and loyal customer. I should just like to add that the range of available merchandise could be increased since the branch (Storrington)... (read more)
★★★★★
“going the extra mile”
Written on: 14/04/2013
I shop on line as I have a severely disabled husband. Recently my husband had another stroke and we had to be at the hospital at the time of my grocery delivery. I phoned the store and they told me not to worry and they would phone back in a few minutes. When they phoned back it was to say that they had picked my order and it was on it's way - four hours ahead of my delivery slot. It is a half hour drive from the store to my home. They have also come out in snow. The drivers are always... (read more)
★☆☆☆☆
“Appalling and unreliable delivery”
Written on: 07/04/2013 by Juliauk
I have had an appalling experience with online delivery from Waitrose. The worst thing is a complete lack of interest in apologising or rectifying a situation. I have been a regular Waitrose customer and love their products. However when experiencing a new driver, twice he left half my groceries in the van before driving off. Complaints to the customer service line the first time led to a phone call and a reluctant return of the driver at an unspecified time over 4 hours later (which he was... (read more)
★★☆☆☆
“paved with gold ?”
Written on: 24/03/2013 by MuppetandChums (2 reviews written)
Waitrose For God's Sake. 1. I am not stupid. Fairtrade Loose Bananas 79p a kilo - Fairtrade 'bag packaged ' bananas about 200p per kilo. 3X THE PRICE. Rip-Off naughty. 2. If the aisles are so narrow WHY do you insist on filling them with staff and restocking trolleys at peak times ? 3. Are you running a youth employment scheme ?. I sometimes trip over surplus staff. Commendable but stupid ( and who's paying for it?) 4. Wed have all learned from Tesco's when is a 'bargain not a bargain'... (read more)
★★☆☆☆
“Friendly, but entirely unreliable”
Written on: 14/03/2013
Experience from two online orders: first delivery took three attempts to work out, the second worked after two tries, but a third of the delivery items were "out of stock." We're not talking canned dolphin tears - we're talking Coca Cola and water. I was very unimpressed. Staff in the call center are helpful and respectful, but a particular problem seem to be the drivers. One doesn't show up and doesn't even bother to call. The next is supposed to show up 9-10pm but doesn't call before... (read more)
★★★★★
“Old School Service”
Written on: 13/03/2013 by cherryadams (5 reviews written)
I do all my food shopping at Waitrose. I think the quality of food is great and the service is wonderful. I enjoy the variety of food and even though some bits are expensive I have felt that the quality and great taste of the food is worth the extra money. Staff are very helpful and it is nice to find someone to help you as they are not all on the tills. My favorite Waitrose item is there bread. It tastes so good and reminds me of a bakery I used to buy my bread from when I was a child.... (read more)
★☆☆☆☆
“AVOID Waitrose Raynes Park Store – shopping there is...”
Written on: 27/02/2013 by JPJPJP (1 review written)
The manager/director of this store has a very crude method for implementing monitoring and security procedures. On the occasions that I visited the store, an overzealous staff (or the manager/director himself) would tail me as if I will shoplift something. It is extremely uncomfortable, verging on insulting. Sometime ago, I visited the store to grab a couple of items quickly as I was cooking something in the oven (I am a local resident of Raynes Park and live just across the Waitrose... (read more)
★★☆☆☆
“Overpriced and over rated. I have often picked up...”
Written on: 26/02/2013 by lullyboyses
Overpriced and over rated. I have often picked up items which are to be used that day, still the full price but now I have learnt to look at the dates closely. We have bought pear and almond slices recently where the pastry bottom layer was raw. Pretty poor. I shop at Sainsburys, it is cheaper, good quality (especially the fresh fish, Waitrose prices are just stupid). There was a store in Selsdon a while back which was notorious for selling out of date food, I think it closed down. The... (read more)
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Showing 1 - 10 of 97 Reviews
★☆☆☆☆
“Waitrose Beckenham Store”
Written on: 25/02/2013
I have waited until I got used to the new layout thinking I may get used to it. But the few times I now shop there remind me why I do not want to shop there any more. They crammed the whole shop of items into a far smaller area, so they could accommodate a very large homewares department. Why, when we have access to such items in other shops in Beckenham and Bromley close by? It seems to me like a greedy grab for every penny. I seldom see anyone shopping in that area. The food aisles are... (read more)
Biskit47's Comment
Written on: 25/02/2013
This sums up myself and my wife's thoughts exactly. BUT there is more. For a very long time (a couple of years?) there has been a very annoying incidence of "someone" putting items from one shelf to another location. IE. sausages put in the ice-cream freezer. Lately it has been manic. We have told the staff and management in person on this situation, but there is no change. Also shelves are dirty (wipe finger on to shelf of drinks rack !!) Loose rice and pasta not cleaned despite manager being shown these neglected areas.
For a company that is owned by it's staff, I'm at a loss to understand Beckenham's branche's attitude of lack of care to customer complaints and cleanliness of it's shelves.
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★☆☆☆☆
“looks good but is expensive ”
Written on: 23/02/2013 by Reviewexpert5 (5 reviews written)
Good points: Good layout of stores Bad points: Most proucts expensive i.e. semi skimmed milk £1.89 or 55.5p per litre Some staff are friendly and helpful others are the opposite. No stores in my location close enough to walk to. The car parks tend to be small and not much space for cars therefore its packed and finding a space can take up to 15 minuites. (read more)
★☆☆☆☆
“Money grabbers”
Written on: 22/02/2013
Some products are definitely overpriced. There is also a flaw when you originally order one piece of fruit the system says you have ordered 1 kg instead, messed up. Of course they blame you when you phone them rather than take responsibility themselves so you have to triple check every time you order to stop this happening. (read more)
★★☆☆☆
“online service is terrible”
Written on: 22/02/2013
i love waitrose shops and I used Ocado for years, but the Waitrose online service and website is absolute RUBBISH. I often have 10 or 11 substitutions - some of them most bizarre. For the last two shops there have been items missing - today a whole bag has gone AWOL, so no supper tonight I have had several incidents of very short use by dates - like one day the site itself is really difficult to use. Has anyone else put in 200g of salami only to find they are charged £450.00... (read more)
★★★★★
“Simly the best!”
Written on: 14/02/2013
Staff don't talk amongst themselves they talk to customers1 You don't even have to ask - if it becomes obvious to one of the staff that you are looking for something they will volunteer to help. The stores always look clean and the shelves well stocked. The special offers are easy to understand in terms of cost and quantity. If you want to cut down on spending the Waitrose essential range is great as is the brand name price watch. The essential range is nothing like the value range offered... (read more)
★☆☆☆☆
“Waitrose flowers - failed business model”
Written on: 11/02/2013
Using Waitrose shop for several years. Always too expensive but tolerable because service is a bit more friendly and quality of meats/fish is better than in the cheaper shops. However I never used their online services. I was tempted by 10% discount for the Valentine Day flowers and made order. The flower part of the website doesnt have access to the groceries acount so I had to fill name/address once again, which wasnt inspiring. Once the order was placed the confirmation email came... (read more)
★☆☆☆☆
“Online grocery unreliable and unable to solve problems”
Written on: 28/01/2013
Waitrose online grocery delivery is unreliable and unable to solve problems. I did not receive a delivery, but the worst thing is that I was not even contacted by Waitrose. After calling the customer service, they only ask the local branch (in this case Southampton) to call you. The local branch does not bother to reach you, or they try only once and if you miss the call, don't expect another one. After three calls, one email and two days later, I am again hopeful that something could... (read more)
★☆☆☆☆
“All PR and no substance- no longer a trusted reliable...”
Written on: 04/01/2013
Customer for 10 years- spending £1,000's each year. Ordered Xmas hamper on telephone. Sales rep sent it to wrong address! Courier left it on street. 2 weeks later and hours of calls and conplaints and still not resolved- kept on hold for 30min each time we call- staff lovely but they aren't empowered to do anything - all they do is apologise! They promise a manager will call back and we wait in all day and they never do. Have written a formal complaint- no response! Maybe they have... (read more)
★★★★☆
“Never had a problem”
Written on: 31/12/2012
The Calibre of their staff is in stark contrast to Tesco's, they're polite and friendly and I like the quality of the food. The layout in Waitrose combined with their quality, makes me want to buy. Also, not everything can be palatable to everyone's taste; with Waitrose, no problem at all, they refund you with a smile and an apology. So I'm happy! :) (read more)
★★☆☆☆
“Christmas delivery ordered in November what a farce. ”
Written on: 24/12/2012 by Notahappyshopper (1 review written)
Have just returned from shopping for all the items missing, out of stock! Can't understand why orders placed in good time could not be supplied. Surely there is a method where goods are put aside but no, no consideration is made. Basics like bread, sausages, stuffing missing, even mince pies. I eve rang a few days before delivery to ask why I couldn't increase some of the items to be told they were popular and going fast, yes gone from my order as well. Felt sorry for the delivery chap as... (read more)
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Showing 11 - 20 of 97 Reviews
★☆☆☆☆
“On line shop - rubbish beyond belief”
Written on: 24/12/2012
Ordered 2 deliveries for waitrose, both going to different addresses. Neither arrived. Enough said. (read more)
★☆☆☆☆
“completely let down and ignored”
Written on: 23/12/2012
I ordered a basket of cyclamen to be delivered for my son's birthday as I was not able to see him on the day. The delivery was never made, and I was charged the day before, even though it is clearly stated that they will not take payment until the goods have been delivered. I have now emailed them three times and have been totally ignored. They are seen as a reputable company, but clearly they can not be trusted. (read more)
★☆☆☆☆
“Worst experience ever”
Written on: 08/12/2012 by di123 (1 review written)
My daughter and I went to Lymington Waitrose this afternoon. I usually enjoy going there and, with Xmas on the way, ended up spending over £100 - but on this occasion I was made to feel like a common thief. Why? Well we'd almost finished shopping and was looking at the cosmetics etc. when my daughter saw a tube of handcream marked 'sample' on the shelf. She dotted some on the back of her hand to try it, then gave me a small dab too - a security guy wandered past as we were rubbing it in... (read more)
★★☆☆☆
“Parma ham with metal garnish”
Written on: 09/11/2012 by jrussell88 (2 reviews written)
I sometimes buy parma ham from Waitrose's deli counter. In every other shop or market stall where I buy this type of ham, no discussion is required; the ham is de-rinded, and laid out neatly in overlapping layers separated by cellophane or greaseproof paper. Getting the right thickness is a trial and error process which often results in ham shredded so finely that it sticks together in a greasy mass which cannot be separated. This is exacerbated by piling as much as possible in a heap on... (read more)
★★★★★
“Much better than Asda!”
Written on: 15/10/2012 by UnhappyClient26 (5 reviews written)
I like Waitrose. We don't shop there a lot, but when we do - you can always find a lot of good choices. I especially like their Dine in for 10£. Even ready meals are tasty & much better than Asda's & Tesco's. I agree though that some items are quite expensive, but noone is forcing you to buy them if you can't afford them. (read more)
★☆☆☆☆
“Rip off!”
Written on: 06/10/2012 by hollyharrison (5 reviews written)
I was in my local Waitrose recently and bought some vegetables which cost £1, receiving £4 back in pound coins. I then remembered that I needed to get some soup as well so went back into Waitrose to get this. When I offered three of the £1 coins I had just received back to Waitrose as I was paying for the soup, I was told that my money was not acceptable. The shop assistant then stopped talking to me when I asked what the matter was. Eventually she called a Waitrose manager who told me... (read more)
★☆☆☆☆
“Dreadful Delivery from Bechenam”
Written on: 05/10/2012 by sdanesina
I used Waitrose delivery from Beckenham supermarket. My disappointment for the experience of using Waitrose is endless, as this morning opening the apple bag five out of eight of them were faulty (see photos). In summary, in one of the bags we received four broken eggs out of six. Unfortunately in the same bag with the broken eggs (and relative juice) there were: parsley, basil, tea, cif and 4/5 loose potatoes. I will apparently get a refund for the basil that was in a dreadful state,... (read more)
Maddigs's Response to sdanesina's Review
Written on: 16/02/2013
I have been stunned by how little Waitrose offer in terms of vouchers for poor quality food. I recently returned a carton of milk which still had three days until its sell by date but was sour. I was given a refund and nothing else. The same thing happened two weeks later so I contacted head office who sent me a £2 voucher plus a very wordy explanation as to where the milk came from and how they supposed it had not been stored correctly! I have to shop in Waitrose sometimes as it is our only local supermarket, but I never buy milk there anymore!
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★★★★★
“Great choice at Waitrose & ethical”
Written on: 21/09/2012
I like Waitrose because I find unusual foods there, lots of organic foods & ethical products. Their really ripe nectarines & peaches are great. I like the Duchy at Waitrose products. I trust Waitrose. Waitrose is part of the John Lewis partnership where all their staff get a share of the profits. There are no shareholders. I approve of this business model. (read more)
★★☆☆☆
“Disappointed with customer service at Droitwich”
Written on: 05/09/2012
A few weeks ago when the fuel offer was on with Shell, I visited and spent a substantial amount on groceries, but not offered a voucher, didnt realise till I got home and had to go through the procedure of informing them, and in the end I had to go back to the store the following week with my receipt to get the voucher, although the store is quite a distance from where I live. I bought a reduced product yesterday along with a number of other groceries. The use by date was 03/09/12. The... (read more)
★★★★☆
“Waitrose has no more integrity than anyone else.”
Written on: 01/09/2012
Others have commented that they are happy to shop at Waitrose even though the shop's claims to be on a par for prices with their rivals is not generally so. If shoppers are happy with that it's fine, at least they are aware of it. I shop at Waitrose sometimes because it is close to other town centre shops I use. I know my bill will be higher. Some time ago there was a lot of publicity in the media about one of the ways supermarkets had found to get richer off unsuspecting shoppers, namely... (read more)
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Showing 21 - 30 of 97 Reviews
★★★☆☆
“New waitrose near stratford upon avon”
Written on: 15/08/2012 by Karenevans (1 review written)
I was looking forrward to trying shopping at the lovely new Waitrose near Stratford upon Avon and lovely indeed it is. It felt a little like a scene from Stepford Wives and very glam compared to skanky Stratford Tesco - I rather enjoyed the experience. So often I have heard friends and colleauges assuring each other that it really is not any more expensive than other supermarkets however, this simply isn't true. They display a little sign on each trolley that their branded goods are no more... (read more)
Dingding1's Response to Karenevans's Review
Written on: 20/08/2012
Its a marque of a good store if, when complaining, you still rate it average :)
I agree about some high pricing. I like shopping at Waitrose, but really try to do bulk shopping elsewhere now that food prices have more than doubled in recent years.
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★★☆☆☆
“Serious drop in service”
Written on: 14/08/2012 by TerryDW (1 review written)
I have been a Waitrose.com customer for several years, and have been, in the main, pleased with the service, until the past 6 months. I use the Gillingham, Dorset store. Over the past months I have had short deliveries, been charged for items not in the delivery and on placing my recent order noted that there were som 48 items NOT AVAILABLE at this store, the items are regular shopping items: Window cleaner; toothpaste, shallots, gin etc, etc. I have phoned the customer service and have had... (read more)
Mrsr.a's Response to TerryDW's Review
Written on: 19/10/2012
I agree with this review. I've only used waitrose.com 3 times and my delivery comes from the Gillingham store. First delivery no problems. Second delivery several products were wet, open, and packaging extremely damaged. A refund was given for the products but it still caused the inconvenience of the trip to another supermarket anyways. My third delivery was this morning and fresh produce was missing, which means another trip out to pick it up for my recipes for this weekends meals. I ordered online for convienience due to having a newborn baby and wished I'd just gone to another store now!
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★★★☆☆
“ 1st Waitrose grocery delivery was not a happy one!”
Written on: 31/07/2012
I usually use Tesco's, Ocado and Asda for my online grocery orders but tried Waitrose when they sent me a £20 off for 1st order with them. I placed a large order and the groceries were delivered early within the one hour time frame and the two delivery guys were helpful and polite. My problem was that two items were missing totaling around £13 that were charged for, a salad vegetable had only one day expiry, another salad item was soggy and not firm as it was described to be, a fresh... (read more)
★☆☆☆☆
“International customers shoul avoid”
Written on: 26/07/2012
After completing my shopping I was at the checkout, and told that my card couldn't be used because it has a chip in it but with no pin. I am visiting for the Olympics from Australia - at home I have a pin, but not here as it is an international card. I had numerous forms of photo i.d. with a signature which matched my card however I was still not allowed to make the purchase. I found that attitude of the manager quite rude. No other store has had a problem with me signing for my... (read more)
★★☆☆☆
“So disappointed with Waitrose online”
Written on: 15/07/2012
We were looking forward to ordering some quality food from Waitrose (we usually shop at Tesco) as they had a few special offers on. Unfortunately, the experience has been disappointing - we had three orders in all and the same sorts of problems with each order, so it was not just an unlucky chance incident. 1. Missing items which we are charged for - this has never happened with other online grocery stores, so it was quite a surprise. Maybe I have just been lucky in the past with Tesco and... (read more)
★★★★★
“A league of it's own!”
Written on: 09/07/2012 by derekbywater (4 reviews written)
In a era where every supermarket seems to shout and shout about being the cheapest. Waitrose stand alone in the UK market for those looking for quality products and quality service. Yes, this means that they are often a little more expensive than their bigger competitors, but (for those of us who don’t want to feel like we are being ripped off) Waitrose now compare and prices matches of other supermarkets – they even have their own Essentials range. So what do you actually get for... (read more)
★★★★★
“Always had great service”
Written on: 31/05/2012 by JamesTake (2 reviews written)
what i really like about waitrose is the staff. Always very helpful and take you straight to the product you ask for. i wish all supermarkets were the same!! (read more)
★★★★☆
“Frozen Smoothie Mix - Strawberry and Banana”
Written on: 08/05/2012 by HeatherKirsty
The first time ever not completely satisfied with Waitrose. Beautiful tasting strawberries (eaten with yoghurt), however, I had to throw out the banana slices because they looked a bit slimy and were black in the middle. Another fruit with the strawberries would have worked well -blueberries perhaps or pineapple (they both freeze and defrost well). Heather (read more)
★★☆☆☆
“Waitrose Milton Keynes”
Written on: 04/05/2012
The customer service in this branch of Waitrose has nose-dived in the past few months. We shop in Waitrose because its convenient for us, because they've got a decent range of food, because with some judicious choosing and offer-checking we can do our shopping for a similar price to the other supermarkets, and because, at least until recently, the experience was better than at other supermarkets. However, the latter is definitely no longer the case. Over the past two months I have... (read more)
★☆☆☆☆
“Where's My Money”
Written on: 01/05/2012
We shop online. Over the past 3 years we have stayed with Waitrose Eastbourne in spite of ongoing problems with the orders. Often we were paying for products that did not arrive. I always check the order & phoned when things were missing. The money was always returned (it would have been preferable to have the products). Earlier this year we tried Tesco for a couple of months and had an excellent experience apart from having to pay for delivery. We were seduced back to Waitrose ONLY by the... (read more)
Guest's Comment
Written on: 06/05/2012
I have had exactly the same experience via Gillingham. Waited 3 weeks and made 3 phone calls to get a refund. Currently have waited a month for refund of nondelivered goods. Wrote to Head Office to complain about the abysmal service three weeks back - still awaiting an answer. Back to Sainsbury/Asda for me.
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Showing 31 - 40 of 97 Reviews
★★★★★
“Best quality food and ethically sourced!”
Written on: 28/04/2012 by supernaturalfan (8 reviews written)
This is a review of Waitrose supermarkets, not their online service as I use Ocado for online orders. However I also shop instore at Waitrose Farnham and Waitrose Yateley. Waitrose simply cannot be beaten when it comes to ethically sourced produce. I recently wrote to Waitrose customer service after hearing of a case of horrendous abuse of pigs at a farm in England. I asked Waitrose if any of their produce might come from this farm, I also asked other big name supermarkets but got no... (read more)
★★☆☆☆
“London Waitrose online shopping could be better”
Written on: 20/04/2012 by Marmalady (1 review written)
I shopped here today because John Lewis are no longer allowing their gift vouchers to be used at Ocado, so I transferred my Ocado shopping list onto the Waitrose site so I could still get my food delivery. I found that some branded items are significantly more expensive in Waitrose than Ocado. A lot of the items I was looking for weren't on the Waitrose website, and some items had been described wrongly. i.e. some cereals had been marked as Gluten-free, but on looking at the ingredients they... (read more)
★★★☆☆
“Chicken at "use-by" date”
Written on: 05/04/2012
I've been a big fan of Waitrose for several years, and although it can be expensive, I've bought most of my meat and fish there because it's hopefully fairly ethically sourced and, I thought, reliably fresh. I was therefore really shocked when I bought some chicken fillet recently from the Sheffield store to discover that the day I bought it was the "use by" date. My fault for not checking before I bought it - but I really wouldn't have expected to have to! I would also have expected it to... (read more)
Guest's Comment
Written on: 14/07/2012
I take your point, but I have found that "use by" dates are sometimes too conservative, such as for yoghurts and cheeses. Fish and poultry carry more risks, but I am wondering if a day outside would make much difference. However, you are right that the chicken should have been reduced in price as it was sold on the "use by" date. This may have been a mistake by Waitrose as I have found their sell-by/use-by control system excellent - as is the quality of their produce. In France (Monoprix) I have not infrequently come across produce on the shelves beyond the use-by dates.
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★☆☆☆☆
“Back to Ocado!”
Written on: 28/03/2012
I tried the Waitrose on- line delivery service as I had some John Lewis vouchers to use, Ocado no longer accept these. I found the web site difficult to use, sometimes it refused to accept the items ordered. The delivery included bread that was on the verge of expiry and inedible. 3 items were missing including 2 chickens ordered for use that night. Several of the items had a very short shelf life remaining, it felt as though Waitrose was off loading items due to expire. When I called... (read more)
★☆☆☆☆
“Awful experience with Waitrose online”
Written on: 26/03/2012 by juleshutch (1 review written)
We tested waitrose out after having shopped with ocado and sainsbury's previously, and we wish we hadn't switched. Out of four recent deliveries, only one has been within the time slot and two have had at least two missing items which I have been charged for. What a waste of time having to double check the receipt each time and email a complaint. Plus the website is a nightmare to use. Back to ocado I think, so much better service. (read more)
★☆☆☆☆
“AVOID THIS WAITROSE AT ALL COSTS”
Written on: 09/03/2012
WAITROSE NEWTON MEARNS Possibly the worst online service I have used after ordereing a weeks shopping to be delivered at approx 5pm Fri night I waited in until at 3am it arrived utter waste of time. staff and management are rude in this branch and look down their nose at customers constantly suspect them of stealing. the fruit and veg section suffers a chronic lack of stock, the chilled aisles are forever empty with no signs of staff restocking at any time of the day, the store itself is... (read more)
Guest's Comment
Written on: 22/04/2012
This is an extaordinary review. I love shopping at Waitrose Newton Mearns and the main reason for this is the fantastic, friendly, helpful staff there. I shop there at least once a week and the staff remember us and are always helpful and are very tolerant when my v small children can be loud and running through the aisles. It's the only place besides the local butcher I will buy meat from - beautiful quality even after it's been frozen. When stuff is on the use by date it is significantly marked down - unlike at most other supermarkets where you only get a tiny bit off. Other products are competitive and even often cheaper - it depends what you are buying. I used to think it must be more expensive, but was at Morrisons the other day and ended up putting back a load of stuff as I remembered it was cheaper at Waitrose. I have never, ever had a problem parking and I never have a problem with the shelves being empty.
I cannot comment on delivery as I've never had it delivered.
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★☆☆☆☆
“Pathetic, annoying, waste of time.”
Written on: 03/03/2012
Don't bother with Waitrose on line, they don't arrive. I spent hours navigating a clumsy website, placed my first order, a relatively large one, a few hundred pounds, and they have just not arrived. I live in a small village within the M25, it is from the local Waitrose, our address cannot be hard to find. Ocado all the way - their delivery is fabulous, their sell by dates brilliant, their flowers beautifully packed. I have no idea why I changed. (read more)
★☆☆☆☆
“Disastrous ”
Written on: 05/02/2012
On the 10 th of November I placed an order on line with Waitrose to be delivered on the 23rd December between 11am and 1pm. The shopping was delivered at almost 3pm, which normally I would accept, but when the driver brought all the bags into the hall he informed me that there was a problem and would I like to check through all the shopping and sort out what I wanted and didn't want, this took us ages, as it was about 6 weeks since I had placed the order, I could hardly remember what I had... (read more)
★☆☆☆☆
“Shocking customer service and delivery services”
Written on: 01/02/2012 by KPKP1 (1 review written)
I did my monthly online shop at Waitrose this previous month, as I do every month. The delivery truck arrived within my delivery shop and the driver offloaded all my packets from the truck to my kitchen and informed me of the 2 sustitution which were made, which I was happy with so signed the delivery note and off he went. I then proceeded to unpack the contents of my packets and tick off the items on my list. To my surprise I came across a number of bags containing items which I had not... (read more)
Kpkp1's Response to KPKP1's Review
Written on: 01/02/2012
Online shopping - London Branch
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★☆☆☆☆
“Avoid Clapham Jucntion branch -Waitrose no longer...”
Written on: 04/01/2012
Clapham Junction branch must be at the bottom end of the Waitrose stack - the only friendly/helpful staff are the ex Wandsworth branch employees. I often use Wandsworth & to a lesser extent Kingston & Byres Road stores & have no problem there. During my shopping I had to ask 2 managers to move with a polite "Excuse Me" & was initially ignored...on the 3rd they moved by no apology/acknowledgement. I asked the bakety department for a particular brand of French Sourdough bread which is... (read more)
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Dandydo's Response to MuppetandChums's Review
Written on: 01/04/2013
1) Waitrose make no profit on bananas. They make a loss. That's what fairtrade is. Whilst you complain in your egotistical first-world class snobery, people in Africa are benefiting from them. Go **** yourself and spend those dear pennies you want to save elsewhere.
2) Because at peak times, stock goes quickly. If there's nobody there to restock, then the shelves will be empty. Then you'll complain with that. Learn to freaking wait or bog of elsewhere.
3) Those youths will hopefully end up contributing far more to the world than ending up as losers writing petty complaints online.
4) That's great.
5) No.