Waitrose Reviews

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★★☆☆☆
2.4 / 5
139
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Read reviews of Waitrose Supermarket and compare it to other leading supermarkets such as Tesco, Sainsburys, Morrisons and Asda. We also have reviews of waitrose.com in our online shops section.
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Latest Reviews

★☆☆☆☆

“Don't bother with online service shorted dated everything ”

Written on: 26/08/2015 by Rhodesvj167 (1 review written)

3rd and final online order. Every order I have had has had problems but a weeks worth of meat expiring in 2 days was the final straw… Read Full Review

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★☆☆☆☆

“THE WORST STAFF”

Written on: 11/08/2015 by Indigosky (1 review written)

THIS STORE HAS SUCH NASTY IGNORANT JUDGEMENTAL STAFF. IT IS A BAD FEELING PLACE SUCH NEGATIVE NASTY ENERGY. I ALWAYS WANT TO SHOP AS QUICKLY AS POSSIBLE AS I WANT TO LEAVE AS QUICKLY AS POSSIBLE. I ONLY GO TO GET THE FEW ITEMS I LIKE TO GET. THE MANAGER AND CEO DONT CARE EITHER NOT PROFESSIONAL AT ALL. THEY DONT CARE JUST LIKE THEIR STAFF. I NEVER HAVE A PLEASANT SHOPPING EXPERIENCE HERE. YOU ARE ONE OF THE CRAPPIEST WORST STORES. THE WORST THE WORST THE WORST AND THE WORST… Read Full Review

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★★★☆☆

“Coffee at Waitrose”

Written on: 21/07/2015 by Makenziec285 (1 review written)

Both coffee machines at Brent Cross Waitrose not working. Come on Waitrose - your advertising blurb makes such a big deal about this. Nobody around to fix them… Read Full Review

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★★★★★

“Waitrose is a good story to shop at it is clean good...”

Written on: 10/07/2015 by flicksie65 (1 review written)

Waitrose is a good story to shop at it is clean good selection happy friendly service, all round a good shopping experience. I would rate it 10/10++++++. some may gripe at the prices but on the whole you get what you pay for every time. Well done Staff and Waitrose… Read Full Review

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★★☆☆☆

“Pre-packed meat”

Written on: 03/07/2015 by StanThomson (1 review written)

Pre- packed meat is appalling. Calves liver at over £ 30 per kilo with the membrane left on - Filet steak with no taste. Never again - M&S much better quality… Read Full Review

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★☆☆☆☆

“Low grade food !”

Written on: 26/06/2015 by wilko50 (14 reviews written)

I find the reputation of Waitrose almost unbelievable. I have often found their food to be mediocre but a recent shopping trip for me was the final straw. The food is vastly overpriced and poor value. I brought the Waitrose own beef burgers and cooked them next to one from my local butcher. The Waitrose burger shrunk to 2 " diameter. Also on tasting it was disgusting and smelt like old liver. I gave it to the cat which also refused to eat it. I feel they trade on reputation and the… Read Full Review

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★☆☆☆☆

“Please Sir, can I have a coffee?”

Written on: 02/06/2015 by fmcoats (1 review written)

My previous love for (and loyalty to) Waitrose has been completely eroded by their new policy of requiring customers to ask for a coffee cup at the Welcome Desk before taking advantage of the free coffee 'benefit' to myWaitrose cardholders. While I understand that the free coffee was being abused, surely this was anticipated and should have been addressed before the scheme was implemented and the new policy has been implemented without adequate training or staffing (the Welcome Desk is… Read Full Review

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Megan15's Response to fmcoats's Review

Written on: 09/06/2015

Ridiculous. What do you want ? A cafe or a supermarket ? The sooner Waitrose ditches this nonsense the better. I'm fed up dodging idiot shoppers as they wander around the store sipping their vile smelling coffee, spilling it as they go. I'm fed up waiting while the poor check out assistants wipe up the conveyer belt after some idiot saw fit to place coffee along with shopping , with predictable results. Get a life. Have a cup before you leave home or enjoy at leisure on your return.

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★☆☆☆☆

“mussels in white wine sauce”

Written on: 25/05/2015 by FrancesM55 (1 review written)

My husband and I love mussels in garlic butter sauce which we had last week. I thought we'd try them in white wine sauce this week and what a mistake that was!! As they were cooking, a putrid stench filled the kitchen and went throughout the whole house. Our son came in and held his nose saying, "Ugh what is that terrible smell? It's like a mixture of poo and wee!!" To be honest, he wasn't far wrong! It was a miracle that my husband ate them but he was starving! Unfortunately, I could only… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!!!!!!”

Written on: 03/04/2015

1. NEVER RECEIVED A RECEIPT 2. DELIVERY WAS SUPPOSED TO BE BETWEEN 9-10, ARRIVED AT 10.40 3. INITIAL TOTAL FOR THE ORDER WAS 50£, I WAS CHARGED £59, AFTER COMPLAINTS, I WAS CHARGED £48. 4. REPLACED AN ICE CREAM FLAVOUR WITH ANOTHER I DID NOT LIKE 5. DELIVERY MAN DID NOT PROVIDE A RECEIPT AND DID NOT TELL ME ABOUT MISSING ITEMS OR REPLACEMENTS (THERE WERE BOTH REPLACEMENTS AND MISSING ITEMS) 6. I HAD TO MANUALLY TELL MY CREDIT CARDS DETAILS OVER THE PHONE TO AN UNKNOWN LADY. 7. WRONG SERVICE… Read Full Review

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★☆☆☆☆

“Appaling cafe experience and disinterest when we...”

Written on: 17/03/2015 by Fussyfellow (6 reviews written)

This review concerns an experience at Waitrose Swindon's café 16/3 late in the afternoon. We stood by the till for several minutes whilst being ignored, were then perfunctorily told we were no longer eligible for free tea and coffee as their terms had changed. This conversation was delivered with utter disinterest. Later we decided to ring the store and complain to the manager who also displayed a manifest lack of interest and then proceeded to appear to explain why it was our fault we were… Read Full Review

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★★★★★

“I Always Shop at Waitrose When I Am Home On Holiday”

Written on: 11/03/2015 by AlyssaCaldwell (1 review written)

I have never used the flowers website, but I always shop at Waitrose when I am home on holiday....my sister works in Waitrose in Kent, my brother. who is in Australia, sent a Xmas hamper to my Mother for Xmas which was excellent, and my Mother retired from Waitrose....need I say more. This is the first time I have used the website, and I will always use it in future. I don't know what I don't like, I cannot comment, but my experience with shopping when I am home has always been excellent… Read Full Review

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★☆☆☆☆

“Waitrose organic milk and food poisoning ”

Written on: 08/03/2015 by Laura89 (1 review written)

I bought a couple of Waitrose Organic Milk from Nottingham on 5th March. Opened the first bottle on the 7th March and made tea and coffee for my husband, myself and a couple of friends who poped in to say Hi! In less than 10 minutes we all had strong abdominal pain and were queuing for the toilets. The only thing we all had in common was the milk. I checked the bottle label - use by 10th March. It didn't have any strange smell, it didn't curdle when in hot drink; it did look, smell and taste as… Read Full Review

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Grumpyyoungwoman's Response to Laura89's Review

Written on: 21/06/2015

It probably is not from the milk. Food poisoning has an incubation period of at least 3 hours and can occur from anything you have had in the last 72 hours. You may have all been unfortunate enough to have a tummy bug

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★☆☆☆☆

“Earned voucher, but diificult to redeem”

Written on: 28/09/2014 by 174Thompson (1 review written)

To download my promised £20 voucher I received an email saying I could print it. But you cannot just print it you have to allow some coupon company access to your computer to make sure the bar code prints out properly! Well, after a great deal of hassle and a waste of printer ink and paper on a test coupon I finally got my voucher. What a stupid, awkward, unfriendly, time consuming system! I get vouchers from other retailers without all this hassle. They just put it in the email and if the bar… Read Full Review

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Izzypoobear's Comment

Written on: 19/06/2015

I agree completely. The voucher system is ridiculous,I'm fail every time to access mine. The new choose 10 products for a 20% discount for the summer process made me lose the will to live as it took so long to sort through the jumble of products available. Then, having locked in my choices (finally!) I discover one of my choices is not available at my local store!

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★☆☆☆☆

“A years attempt at ordering”

Written on: 20/09/2014 by Maddends276 (1 review written)

The online website ordering is so rubbish. It never seems to work… Read Full Review

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Elderflower2's Comment

Written on: 22/04/2015

As someone who has used the site many times without problem, could you let me know exactly what problem you had? Not sure if you had browser problems or something else? If you use IE try Firefox.

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★☆☆☆☆

“Late delivery, rude driver, arrogant customer service...”

Written on: 03/07/2014 by AnneOther (1 review written)

Internet shopping delivery was late. No phone call to inform me about it. When I called their customer service the first time, a woman told me that she would call me back with an update, which she did not do. I had to call a second time. During that phone call, the delivery arrived. The driver was rude and verbally insulting: He did not apologize for being late. When I confronted him, he said that it was "only 10 minutes" [in that case, Waitrose should have 1 hour and 10 minutes slots for… Read Full Review

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★☆☆☆☆

“Fresh food delivered past its sell by date!!!”

Written on: 16/06/2014 by Shieldsvj149 (1 review written)

Delivery late past its time slot but delivery driver was pleasant. Carried shopping into my kitchen and then rushed off because running late. All the fresh food was within 24 hours of its best before date - and the loaf of bread had precisely 7 hours before it was out of date. Tried to ring branch that delivered it - got through to branch but then the dept responsible for deliveries never answered their phone - just kept ringing and no answerphone. Complained by email to Waitrose.com who… Read Full Review

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★★★☆☆

“produce fine, rude arrogant staff in local branch”

Written on: 08/06/2014 by shopperlady (1 review written)

I used to LOVE waitrose - it's my closest supermarket and I really trust the provenance of the meat and fish. However over the last two years my local branch(north Finchley has really gone down hill customer service wise. I think it's actually a victim of it's own success. The branch is always packed so they really don't have to be too careful about how they treat their customers. On numerous occasions I have been trying to get to something and have faced a blockade of youngsters chatting about… Read Full Review

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Elderflower2's Response to shopperlady's Review

Written on: 22/04/2015

I am very sad to here that this store has deteriorated. It used to be my local store and was excellent many years ago. At my current Waitrose the staff are lovely and I have never once seen a brown salad. Really surprised and disappointed at this.

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Elderflower2's reply to Elderflower2's Comment

Written on: 22/04/2015

To hear I mean, oops.

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★★★★★

“Excellent fresh produce”

Written on: 04/05/2014 by npHay30 (1 review written)

My Waitrose store in Twickenham has an excellent Fruit n Veg dept.So often this dept in a Waitrose store is a disappointment ,but not in Twickenham.,and the reason is that their is a young guy who works tirelessly making sure the displays are good n the fruit n veg stock levels are plentiful.He works away,is always helpful,and knows what he is talking about.He should go up the promotion ladder… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 21/04/2014 by Vanessa100 (1 review written)

I have been trying Waitrose deliveries since January and I find their customer service a joke. Quite often they are late and I have never, ever received a phone call to warn me. This Saturday they were 2 hours late! Substitution is a joke - a few weeks ago the apples I wanted were not in stock and despite a store full of apples, they sent pears! I was promised a phone call from a manager as my delivery was so late. I never received one. I recently received £20 of discount vouchers via… Read Full Review

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★☆☆☆☆

“The worst roses ever!! AVOID at all costs!!”

Written on: 13/02/2014

I ordered a dozen of upper class roses and I am very angry and disappointed with the poor quality. There were holes and black parts on the petals... the quality doesn't even compare with Interflora and I wished I had ordered from them instead!! These are the worst roses I've ever ordered online!! How could they possibly sell these appalling roses?? My girlfriend certainly isn't impressed and it's ruined the surprise. I've complained to Waitrose and they've just ignored me..it just shows how… Read Full Review

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Telsu's Comment

Written on: 15/02/2014

I agree mine have to be the worst roses ever and expect better from Waitrose. Waited in all day for delivery too,very upset.

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