Barclays Share Dealing www.stockbrokers.barclays.co.uk Reviews

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I created my ISA account with Barclay's stock brokers back in May 2009. Initially I find them excellent as my trade frequency was maybe once a month. Later I open Marketmaster account and started trading daily now my trade frequency was almost once or twice a day that's the time when there system starts falling apart. As a day trade I rely heavily on the portfolio tool on the move I will check percentage change as soon as I get to my target profit of day I will sell my holding. Unfortunately Barclays system was reporting wrong percentages and was showing me in profit too early where as my holding was still in loss (I never realise that problem) un till one day when system was showing that My Barclays holding is (+17,579.60%) up and my purchase value is some kind of random value, I ring up Barclays stockbrokers to ask them what's going on in my portfolio, the customer service agent told me we don't know the value of your holding and you give us value and we can update system. Now this is not the answer I was expecting although lady was polite and trying to help but I was not convinced that company like Barclays can say that we don't know your purchase value where as they are managing all my money, I send them email asking them about problem and fix. I received a reply after about 48 hours that problem occurred because my trade frequency is too high, in that case if system lost track it will only download updated values overnight, and now my portfolio has be update with overnight calculation I was happy with response. I returned home in evening and decide to go through all my trades and calculate all values myself but nothing was matching up One of my holding was showing me in profit where as I was actually in loss of £521.71, other one was showing me in loss where as I was in profit. I reply that email back that problem still exist, I never receive any reply, after 2 weeks I send another email I never receive replay.

In short if you are frequent trader stay well away, they have good customer service agents as long as you don't ask for service, if you have any complain, complaints are handled by same people who you are complaining about.

iamlucky's review has yet to be rated - Be the first!
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BARCLAYS STOCKBROKERS RENEGE ON TRADE

On 24th September I bought 22,000 LEEDS BUILDING SOCIETY 13 3/8% PIBS @1.30.

When I queried non-delivery last week Barclays Stockbrokers'spokesman told that although they do not deny confirming the trade at the time, in fact they had NOT delivered because they could not get the stock at the price at which they had sold them to me. "Human error" was his explanation. (I am awaiting the recording of this telephone conversation.) This was re-iterated in w ...

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Having just started trading with Barclays I find they do not use the SETS system offering automatic matching. This means that when I want to buy at a price then it is only when the sell price settles at my price do I get a chance to buy, unlike all other orders sat on the SETS system which get matched of prior to mine. Misses out on to many trades due to inability to match my price. I also use HSBC who do post your order onto SETS so works great. I opened with Barclays to trade as corporate ac.

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Quick service, very friendly and staff are helpful I would say Barclays Share Dealing stockbrokers are very good.

mistergadgets's review has yet to be rated - Be the first!
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As an infrequent trader I love the Saga service. No matter how many times I trade there's no account charges and no inactivity fees. The Barclays Share Dealing website has been somewhat slow lately and there have been long waiting times on the phone, but then again I've heard from friends that the other providers have been worse.

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barclays share dealing has good products, competitive pricing.. i've made a killing in recent months.

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Complete waste of time! Can't even log on to check my account with
Barclays Share Dealing nevermind trade. They have gone downhill considerably in the last year. I'm now looking for another company to use.

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Saga stock dealing. run by Barclays. What an abysmal stock trading site .i agree with all the complaints expressed. People are losing funds ,not because of bad investments,but because of the sites inability to handle anything above crawl. All saga customers who have been bitten by this should get together and start making a noise. Saga and Barclays are acting in bad faith and should compensate those genuine ; good faith clients who put their trust in them.

graemeross's review has yet to be rated - Be the first!
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I have recently opened a share dealing account with SAGA that appears to 'piggyback' on the Barclays platform and I can confirm that when there is any volume of trade other than a trickle, it is impossible to deal. I am looking for a better provider and will now sell my SAGA holdings and close the account. Have to find a nice quite day!

lenton1's review has yet to be rated - Be the first!
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I opened an account with Barclays share dealing on 8th September 2008.I followed the instructions on their web pages to open the account and was able to credit my account with my debit card the same day. Then I found out that the system could not provide a share dealing service during volatile trading. I lost a lot of money because I struggled to trade. I am now trying to close my account.

imranisp's review has yet to be rated - Be the first!
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Took my firm order but did not fulfil. Long delay in answering phone (25 mins plus last evening).

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When I first applied to open a share dealing account, they responded within 4 days - I have no complaints about that. They seem to be okay so far.
Haven't yet finalised opening of the new account so we'll wait and see how it goes.

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Having at one time been very happy with Barclays share dealings, over the last 2-3 years they have been increasingly disappointing. Increasing account charges have coincided with a gradual deterioration in customer service. Emails are never answered (other than an automatic acknowledgement telling you they will respond within 5 (five) days), phone calls result in 30 minutes on hold, and letters go unanswered.

I gave up in the end and moved to selftrade. They can't be any worse.

eileenburtonwood's review has yet to be rated - Be the first!
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We used Saga share direct who sadly have linked up with Barclays which is having a bad effect on Sagas otherwise good name. An appalling catalogue of errors has been experienced culminating in us being extremely stressed and at this point in time out of pocket. First time we have ever had cause for complaint in 60 years! We have absolutely no confidence in Barclays at all.

motughosh's review has yet to be rated - Be the first!
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I found Barclays Share Dealing totally inept for an online service. Woeful online fulfilment. I was recommended by my IFA but was shocked at the lack of response via three difference forms of communication. After this I have no confidence in the customer service systems. So far it has taken four weeks to get no where. I've sent a FOURTH communication today, but even if they do bother to reply my confidence is lost. Bad service, disappointing for a bank of this size.