Written on: 28/01/2014
I have used them for almost 10 years now and overall I am quite satisfied but there is one area - dividends - which frustrates me beyond words and all attempts to get them to resolve thess issues have been met with a blank refusal. When opening a MarketMaster account one is required to elect to either have dividends paid in cash or use the Dividend Reinvestment programme. A simple software code would suffice to differentiate between these two options, share by share, at the point of... (read more)
Written on: 06/12/2013
I have been trading with Barclays now for 5 years, on level 2 for a little over 12 months now. What a great platform it was, I say it was as the new one is unusable It is early days but unfortunately has so many problems, that it is virtually unusable by professional traders or amateurs alike. How this is going to be resolved without taking it off line for a prolonged period of time is anyone’s guess. The idea was to move away from java to html5, but the hole geometry of the platform is... (read more)
Written on: 28/11/2013 by MaxiMax2008 (1 review written)
I Have been with Barclays Stockbrokers (Barx Trading Platform) for over 6 Years and have experienced numerous ups and downs along the way. Apart from few hiccups the overall trading system was very good and easy to use. But, they have recently decided to change this system and provide an improvement. They have completely messed up as the new system is a complete downgrade. Very slow, limited features in a very dull and confusing system making it very difficult to use. I am completely shocked... (read more)
Written on: 16/11/2013 by star94 (1 review written)
I too have been caught with their ATI money. I have been investing for 2 years and have made a profit. Recently I noticed there was money in my account that was not mine. Eventually temptation won and I bought shares using the money (sometimes 2-3 times the money I won). I assumed you could borrow this and maybe they take a fee. I phoned t check and they told me I had to pay back in 3 days. I ended up with a loss. This happened twice and the second time they charged me interest as I didn't... (read more)
Written on: 14/05/2013
Website down again said it would be closed for 1 day now into 2nd day and still cant access it, also been waiting for over two months now for shares to be transferred from another trading account into Barclays and still waiting. When you sell your shares you should wait no longer than 3 days for your money i was still waiting after 6 days. Not good enough. (read more)
Written on: 03/03/2013 by prinzi123 (1 review written)
We sold our house and want to invest £10K on one share for the future. They adviced and went on to open Market Master for us. They use the 'Available To Invest' feature which amazingly allow you to invest up to 4 times the value of your portfolio for a short period of 3/10 days to chew through your money with charges.Any stock bought using the ATI is immediatelly short untill you are forced to sell at huge losses. The platform is full of bugs. Shares on the FTSE AIM do not show the real... (read more)
Written on: 10/12/2012 by Snoopjb69 (1 review written)
If charging you per transaction wasn't enough (which it bloody well is) - Barclays thrive on hidden penalty charges, I'm convinced this is how they got out of the recession. They charged me once whilst I was away because my account was overdrawn by a few pennies (which they effectively concealed from me) and rather than waiting for me to get back to them they sold 75% of my shares completely indiscriminately so I arrived home to a tiny portfolio (and to boot, most of them were sold for under... (read more)
Written on: 20/03/2012 by GRIMWD1 (1 review written)
I use Barclays to occasionally buy and sell shares in both a Market master account and an ISA I have never had a major problem with them, Limit orders get filled as expected,and still send paper statements if you like (Which I do) Linking your Bank account means money is taken direct from your account quickly and efficently,also linking any trading accounts keeps dealing costs to a minimum Negs are that they require high margin levels on their spread bet accounts (50% on Chariot, when... (read more)
Written on: 21/02/2012 by Pimsim (1 review written)
Agree with the other reviews, the new site is a backward step. It is particularly annoying that you can no longer set up an order ready for the markets to open at 8am. Now you have to wait for the market to open before all of the deal options are available for selection. Imagine what a Barclays in-house trader would say if you tried to impose that kind of change!! Has the feel of IT staff with little experience of what the customer really needs coming up with an over-engineered solution. (read more)
Written on: 06/02/2012 by Iforlondon (1 review written)
New website is atrocious, slow and too confusing. It is mostly empty space and depressing black and grey. The excellent research facilities are gone, the news against stocks is almost non existent. I assume that they could not afford to maintain the old site and pay the bonusses. (read more)
Written on: 16/01/2012 by insight2 (1 review written)
I liked the look of the new Barclays stockbrokers website, and after opening up a standard trading account (Market Master) and becoming familiar with the site to greater depth, I have just transferred some pensions across so that all my accounts are in one place. I especially like the Markets Overview page, where I can see FTSE and related news at a glance but for me I love the Interactive chart - much more comprehensive than anything else I've seen with other brokers. Dealing is... (read more)
Written on: 13/12/2011
Same as the other reviews really; slow, hard to see where you are, non-obvious default entries, screen littered with non useful info, way too many clicks needed to get to even the most basic information and actions. Absolutely appalling change, and I will be transferring to another service as soon as possible. (read more)
Written on: 01/12/2011 by rucoa (1 review written)
not enough on screen info when TRADING! client services dont care they just repeat standard ANSWERS. complain and you get an email 10 hours later saying we will be back to you in 21 DAYS. you cannot run a business like THIS!!!!!!!!!!!!!!!!! (read more)
Written on: 11/11/2011
I could go on at length about the inadequcies and annoying omissions / changes to the new BS website - but in short it is a massive step backwards from the old site which, although not perfect, was generally fairly reliable, reasonably quick, easy to navigate with most key information retrievable with two or three clicks. After 6 hours on the new site I miss the old one terribly............ Do the people who designed this ever trade shares? (read more)
Written on: 28/10/2011 by gurudev (1 review written)
BS's new website is HUGELY inferior to the old one. Any existing cusztomer who has previously been satisfied should take a deep breath before trying it. Messy appearance. Confusing---hard to detect what button is where, and even once bitter experience has taught you, often you can only reach it by taking two or three steps backward from the page you are on. Even when you do, the intervening pages are apt to be littered with ads for other BS products or services, and/or overlying the panel... (read more)
Written on: 16/09/2011
I havent had any of the problems the other reviewers have had, its been a good money making experience since i started trading 4 weeks ago. Today have had problem with internet priceing on certain shares, but they offered to do the trade over the phone at the internet deal price. What i dont like is when they do regular website updates at the weekend, so you cant go on the site and do research work for some stocks. (read more)
Written on: 16/07/2011 by Rabberto (7 reviews written)
Apart from the account opening problems that went on for ages and showed Barclays lax attitude to data protection rules. The type of problem where a business doesn’t hold records centrally and ends up with different versions of the same data. They were, as others have indicated, arrogant and self serving. The one thing you can be sure off is that Barclays Stockbrokers will help them selves to fees at every chance they can. I finally got fed up and decided to transfer the ISA to... (read more)
Written on: 14/03/2011
Arrogants ,getting worst by the day ,been with them for 3 years ready to get out last, year treated peoples fairly ,this year behave disgracefull as if no longer needed them .
Having shares on certeficate paper ,and a market master bought on the phone and waited to pay for them ,gave me the account number to put the money ,wich i did they took the money from that account and put it on the market master without even contacting me ,then sold the shares at 1.800 loss as that shares had gone... (read more)
Written on: 09/02/2011
Terrible customer service from their call centre in Scotland. Badly organised, they threatened to close my account for non-payment of the inactivity fee even though I had a direct debit set up for such eventualities. Then they took payment without my permission from my Barclays checking account! In addition to the direct debit payment! I spent hours on the phone trying to straighten it out - I closed my account immediately and asked for the previous couple of months inactivity fees back as... (read more)
Written on: 14/01/2011
Tried to tranfer money into the account. They lost it.
Sent them a cheque. Never saw it again.
Finally they found the transfer and it was taken as charges.
Lots of welcome e mails but no service!!
Closed account straight away.
Would give them 0 out of if I could! (read more)
Written on: 11/01/2011
I have just switched to Barclays stockbrokers from Selftrade. I am very dissatisfied with the service after only five weeks. Now how to go through painstaking task of switching back to Selftrade. I expect the customer service to be atrocious.
There computer is system is pants it can't even stop you from going overdrawn! The staff told me my sipp and market master accounts could be linked for trade count purposes and they couldn't so I got £300 compensation out of them after only the first... (read more)
Written on: 28/09/2010
just in few words please avoid this it will not do a deal when you want to do keeps throwing errors, i haave lost hundreds of pounds as we all know in AIM listed company .001P is some time loads of money, and if it take my broker to do a deal in 5 attempts then f>>>>>> it (read more)
Written on: 17/09/2010
The only issue so far, and it is a serious issue is that on occasion you cannot access the server. when you need to log on to the service in order to trade at a crucial time, this is absolutely disasterous.
Barclays need to address this problem. At the time of writing I cannot get on to log on (no, all IT is correst and functioning , just this site. I need to trade quickly this morning or I will lose money. (read more)
Written on: 16/09/2010
In a nut shell:
1) and that is the worse: sometimes you just can't login to your account because of technical issues with the site. You DON'T get notified of any down time on the site at all. Which makes it REALLY unreliable
2) VERY expensive transaction fees
3) My account (market master) have some credit meaning that I can buy shares without actually having the funds in the account and then 1 or 2 days later I log in and deposit the funds but in this occasion I couldn't because of issue... (read more)
Written on: 16/07/2010
I have share dealing accounts with several companies (including HSBC and Charles Schwab) and Barclays Stockbrokers is by far the worst. Customer service is dreadful and I have experienced numerous problems.
The latest situation is that they seem to refuse to close my account. Instead they continue to clsim inactivity fees via direct debit from my bank account. Huge level of incompetence, and they refuse to stand over the terms of the direct debit guarantee.
My advice is do not open an... (read more)
Written on: 26/04/2010 by rahmitez (7 reviews written)
Opened a stocks and shares ISA account with barclays with a small amount last year. There are a lot of catches, firstly you need to pay an upfront fee to open your account, I paid for £30.
I did not think the ISA fund performing well, I wanted to cache my account, did so. Tried to move balance into my my current account, catch #2. They have right to retain £100 for ISA account.
That's it I said, I want to close my account. Called the customer advisor asked for the closure. There was catch... (read more)
Written on: 07/04/2010
Completely unreliable bank, waste of time and money, think twice before having any kind of business with them. (read more)
Written on: 24/11/2009
VERY POOR! They are one of the most expensive out there, but are totally unreliable. If you are an existing shareholder and expect to be notifed of Right Issues (with the codes to buy them!), then do not rely on Barclays!!! So many times they send me rubbish in the post, but when it comes to something important they are no where to be seen....No customer service - spend ages on the phone waiting, then never return the call with the answers. AVOID AT ALL COSTS! (read more)
Written on: 18/11/2009
I created my ISA account with Barclay's stock brokers back in May 2009. Initially I find them excellent as my trade frequency was maybe once a month. Later I open Marketmaster account and started trading daily now my trade frequency was almost once or twice a day that's the time when there system starts falling apart. As a day trade I rely heavily on the portfolio tool on the move I will check percentage change as soon as I get to my target profit of day I will sell my holding.... (read more)
Written on: 01/11/2009 by iamlucky (1 review written)
BARCLAYS STOCKBROKERS RENEGE ON TRADE
On 24th September I bought 22,000 LEEDS BUILDING SOCIETY 13 3/8% PIBS @1.30.
When I queried non-delivery last week Barclays Stockbrokers'spokesman told that although they do not deny confirming the trade at the time, in fact they had NOT delivered because they could not get the stock at the price at which they had sold them to me. "Human error" was his explanation. (I am awaiting the recording of this telephone conversation.) This was re-iterated... (read more)
Written on: 21/08/2009
Having just started trading with Barclays I find they do not use the SETS system offering automatic matching. This means that when I want to buy at a price then it is only when the sell price settles at my price do I get a chance to buy, unlike all other orders sat on the SETS system which get matched of prior to mine. Misses out on to many trades due to inability to match my price. I also use HSBC who do post your order onto SETS so works great. I opened with Barclays to trade as corporate ac. (read more)
Written on: 30/07/2009
Quick service, very friendly and staff are helpful I would say Barclays Share Dealing stockbrokers are very good. (read more)
Written on: 15/06/2009 by mistergadgets (1 review written)
As an infrequent trader I love the Saga service. No matter how many times I trade there's no account charges and no inactivity fees. The Barclays Share Dealing website has been somewhat slow lately and there have been long waiting times on the phone, but then again I've heard from friends that the other providers have been worse.
Written on: 20/05/2009
barclays share dealing has good products, competitive pricing.. i've made a killing in recent months. (read more)
Written on: 09/05/2009
Complete waste of time! Can't even log on to check my account with Barclays Share Dealing nevermind trade. They have gone downhill considerably in the last year. I'm now looking for another company to use. (read more)
Written on: 24/04/2009
Saga stock dealing. run by Barclays. What an abysmal stock trading site .i agree with all the complaints expressed. People are losing funds ,not because of bad investments,but because of the sites inability to handle anything above crawl. All saga customers who have been bitten by this should get together and start making a noise. Saga and Barclays are acting in bad faith and should compensate those genuine ; good faith clients who put their trust in them. (read more)
Written on: 31/03/2009 by graemeross (1 review written)
I have recently opened a share dealing account with SAGA that appears to 'piggyback' on the Barclays platform and I can confirm that when there is any volume of trade other than a trickle, it is impossible to deal. I am looking for a better provider and will now sell my SAGA holdings and close the account. Have to find a nice quite day! (read more)
Written on: 05/10/2008 by lenton1 (1 review written)
I opened an account with Barclays share dealing on 8th September 2008.
I followed the instructions on their web pages to open the account and was able to credit my account with my debit card the same day. Then I found out that the system could not provide a share dealing service during volatile trading. I lost a lot of money because I struggled to trade. I am now trying to close my account. (read more)
Written on: 17/09/2008 by imranisp (1 review written)
Took my firm order but did not fulfil. Long delay in answering phone (25 mins plus last evening). (read more)
Written on: 26/07/2008
When I first applied to open a share dealing account, they responded within 4 days - I have no complaints about that. They seem to be okay so far. Haven't yet finalised opening of the new account so we'll wait and see how it goes. (read more)
Written on: 23/03/2008
Having at one time been very happy with Barclays share dealings, over the last 2-3 years they have been increasingly disappointing. Increasing account charges have coincided with a gradual deterioration in customer service. Emails are never answered (other than an automatic acknowledgement telling you they will respond within 5 (five) days), phone calls result in 30 minutes on hold, and letters go unanswered.
I gave up in the end and moved to selftrade. They can't be any worse. (read more)
Written on: 03/03/2008 by eileenburtonwood (1 review written)
We used Saga share direct who sadly have linked up with Barclays which is having a bad effect on Sagas otherwise good name. An appalling catalogue of errors has been experienced culminating in us being extremely stressed and at this point in time out of pocket. First time we have ever had cause for complaint in 60 years! We have absolutely no confidence in Barclays at all.
Written on: 19/10/2007 by motughosh (1 review written)
I found Barclays Share Dealing totally inept for an online service. Woeful online fulfilment. I was recommended by my IFA but was shocked at the lack of response via three difference forms of communication. After this I have no confidence in the customer service systems. So far it has taken four weeks to get no where. I've sent a FOURTH communication today, but even if they do bother to reply my confidence is lost. Bad service, disappointing for a bank of this size. (read more)
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