The Kennel Club Pet Insurance Reviews

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The Kennel Club Pet Insurance
1.3 stars
Average rating for this product is: 1.3 out of 5

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Average Ratings for The Kennel Club Pet Insurance

  • Customer service2.1 stars
  • Value for Money1.2 stars
  • Overall rating1.3 stars

10 Reviews For The Kennel Club Pet Insurance

  • curlykay Rank: Lance Corporal 5th Jun 2009

    Reviewer rating: 0 stars


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    Good Points: Currently there are no positive outcomes.


    Bad Points: For paying over £600 a year to an insurance company and then discovering that we are not covered for the vets fees or for the cost of our much missed pet. Very distressing and appalled at the service given.


    General comments: Our dog had been insured for 8 years. Unfortunately my policy was renewed on 27 Jan but retriever was diagnosed with a tumour in his stomach and there was no positive outcome resulting with him being put to sleep. Even though the policy was quite expensive we had insured him with the kennel club since a pup and were happy in the knowledge that if anything occurred we were covered. Since Feb we have had endless problems. The policy premiums had to be paid for the remainder of the year. The vets fees have not been paid and we have not been reimbursed for his purchase price even though it states that costs will be covered if the dog is under 9 years old. I have received a cheque for £12.55 which is an insult. I would not recommend using them at all. It would have been easier placing £50 a month in a savings account and then using that for any unfortunate events. Currently contacting solicitor for advice.

  • hedgehog69 24th Feb 2009

    Reviewer rating: 0 stars


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    We bought our Shar pei puppy at 8 weeks old. The breeder told us he had a chest infection at 2 weeks but it was cleared up with antibiotics in no time. One the first day we took him to the vets for worming and a check up, becuase of noisy breathing. Vet said that was usual for the breed. Overnight he had a bad reaction, we think to the worming tablets and was quite poorly, ending up staying at the vets and a £900
    bill. Claimed on The Kennel Club Pet Insurance free 6 week policy, for it ...

  • PhiltheBear Rank: Corporal 3rd Jan 2009

    Reviewer rating: 0 stars


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    We took the 6 weeks free that was offered with a puppy which fell ill shortly afterwards. The puppy lived until it was 19 weeks - we got it at 8 weeks, got 6 weeks free and then had it for 5 weeks under the 'paid' insurance. They deduct the whole year's premium from the payout - plus £50 - plus 10%. I would NEVER use them again.

  • Flower 123 3rd Jul 2008

    Reviewer rating: 0.5 stars


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    I was keen to insure my pets with the Kennel Club - I liked their values and felt I would get an excellent service.
    As other pet owners have identified, I object to having to pay 10% of all vet fees as well as pay a £50 excess. I have cancelled both my policies.
    I have decided to pay the £75 per month insurance fees into a special bank account to meet any veterinary fees I may incur.

  • navygirl 5th Feb 2008

    Reviewer rating: 1 stars


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    I was obliged to take out this expensive policy due to the fact that my puppy became lame during the 6 week free period. The Kennel Club are slow to pay, I kept getting fobbed off with 'it's being dealt with'. I don't beleive that they should be able to contact the breeder to verify claims either as this is a priveledge that no other company has.
    I'll say it again, this policy is SO expensive!

  • golddie 3rd Sep 2007

    Reviewer rating: 1.5 stars


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    We have our golden retriever insured by them for just under 7 years. We have good service but the premium just keeps increasing. It was fair value at the time and since it's "the" kennel club, I did not look much further (my fault!). And then they suddenly introduce the extra 10% of the claim amount on top of the excess you have to pay. Still, not much we can do since our Golddie has a pre-existing skin allergy (even though now we have managed very well (touch wood) with just piritons, malaseb s ...

  • elliebellie 10th Oct 2006

    Reviewer rating: 0.5 stars


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    I set up a payment to them. They say that the payment wasn't received in May 2006 due to a change of card. The card was changed in March 2006, but payment was given in March and April through this new card, but not in May apparently. No letters have been received, and they didn't phone me, even though they asked for a contact number.

  • jeanlyon Rank: Lance Corporal 20th Jul 2006

    Reviewer rating: 3.5 stars


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    In my case, my dog has had over £4,000 of vet and specialist fees, so I was glad to have The Kennel Club pet insurance policy. It is a lot more per year than other policies, and I'm not sure there is any advantage, but I have always had good service when I have telephoned and you can download claim forms from the web.

  • gavin1 9th Nov 2005

    Reviewer rating: 4 stars


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    Although The Kennel Club Pet Insurance is an expensive policy, I've been with them for 4 years - it covers the dog for LIFE. Their correspondence is efficient, and I receive my renewal notices on time without fault.

  • Sallyjane17 Rank: Lance Corporal 27th Sep 2005

    Reviewer rating: 1.5 stars


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    The Kennel Club Pet Insurance excess is £50 plus 10% of cost of vets fees. I bought this on the false assumption that the Kennel Club would offer good quality insurance. Last year my dog was referred to a behaviourist. I then discovered that this was one of the few insurers who would not pay for behaviour treatment! They have corrected this now but is it expensive and the excess is high. I am now looking elsewhere!