The Kennel Club Pet Insurance Reviews

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★★☆☆☆
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The Kennel Club Pet Insurance
The Kennel Club Pet Insurance

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Latest Reviews

★☆☆☆☆

“Dodgey hard sell and a poor customer service”

Written on: 12/11/2014 by robosilo (1 review written)

I have insured my female Boxer and not claimed for 2 years, unfortunately due to an orthopaedic investigation I had to claim. On checking the policy in very small print there is mention of a 20% excess and £85 which was never mentioned by the salesman on the telephone. I have registerd a complaint and the company has not even had the decency to get back to me despite saying they would review the sale of the policy. I feel I was totally misold this policy and would not recommend this shoddy… Read Full Review

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★☆☆☆☆

“3 weeks on claim still not settled”

Written on: 29/09/2014 by 170Moody (1 review written)

Our minature schnauzer has I M H A for which he needed an urgent blood transfusion as well as a week in the vets & is still having regular blood tests & medication.Despite our vet completing & returning the claim form 3 weeks on we have'nt received a cheque.Today I spoke with one very rude woman who said we have been inundated with claims & the claim is waiting to be processed.I'm also told that we shall be liable for a percentage charge as well as the agreed £85 excess which we have no… Read Full Review

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★★★★★

“All claims settled efficiently and fully”

Written on: 20/09/2014 by NinaVelez409 (1 review written)

I've had nothing other than good customer care, good communication and settlement made quickly and in full as per the terms and conditions of the policy. This is my first time with the KC insurance and my current dog had more odd illnesses as a pup than any other dog I've had. This included excessive panting which turned out to be no problem in the end! The KC insurers paid out every time with absolutely no problems. My first renewal went up just slightly and I am looking to see if there are… Read Full Review

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★☆☆☆☆

“Others cover a lot more”

Written on: 30/03/2014 by 4Shepherd (1 review written)

We've not had a problem with the few claims we've made (though it took quite a while to settle), but other companies tend to have more comprehensive coverage with comparable rates. Our other dog is ensured with John Lewis and they are much better, and our neighbour has Pet Plan and loves them. Our vet is shocked at what KC don't cover, even had me ring to double check! We'd switch but our dog had a UTI when he was just 10 weeks, still on the temp cover from the breeder so now we can't switch or… Read Full Review

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★☆☆☆☆

“Kennel Club Insurance”

Written on: 15/03/2014 by Sisen (1 review written)

I was a little disappointed with my introduction to the Kennel Club insurance. I wonder if the people on the phones are actually part of the Kennel Club or an outsourced organisation. Either way, my view of the Kennel Club has been tarnished. Having looked into insurance, the Kennel Club insurance rang me and we discussed the multitude of options. On being given a quote, I realised that I was in a hard sell environment. The lady asked if she could ring back in a couple of weeks but I… Read Full Review

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★★★★★

“Read documents”

Written on: 25/01/2014 by fatdogman (1 review written)

Surprised about the bad reviews. My friends a vet and say's the kennel club pet insurance are the ones that pay out the most and I've had no problems. He suggest that people don't pay attention to the small print… Read Full Review

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★☆☆☆☆

“Will be going elsewhere”

Written on: 17/01/2014

I took out Kennel Club Pet Insurance for my dog, following on from a 4 week free policy received when we got him as a puppy. Having received my first renewal letter (he's now just over 1 year old), I decided to do a price comparison with another leading 'covered for life' provider, only to discover a huge difference in cost. When I rang to cancel the policy I was offered a much reduced price policy, that matched the other provider. This all seemed good, and I was on the point of continuing my… Read Full Review

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★★★☆☆

“How much??”

Written on: 20/09/2013

I have a 5 year old staff and have always had her convered by Kennel Club. When we first had the policy it was £25 per month. now it has gone up to £43!! Will be looking at moving. Shame as the odd claim i have made has been settled with ease… Read Full Review

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★☆☆☆☆

“Dire, price hike at first renewal”

Written on: 16/09/2013 by AJ000 (1 review written)

Done bother! the renewal for a 12 month old shih tzu went up by £10 at first renewal, then refused to cover his eyes because he had suffered from an infection during the year. What is the point?? dont bother… Read Full Review

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★☆☆☆☆

“annual premium hike”

Written on: 27/06/2013 by coolant (1 review written)

This was good until taken over by present insurance company who are clearly out to make money. Initially 7 years ago excellent cover . Terms to keep to but they paid minus expected 10%. The last 4 years ]since takeover] the premiums have risen £38 to £55 to £64 to £81.These are massive percentages. My dog has hip dysplasia and was forecast on the basis of X rays to need both hips replaced by the age of 3. Hydrotherapy to strengthen muscles and 6-8 week acupuncture means she runs instead of… Read Full Review

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★☆☆☆☆

“kennel Cub pet insurance - a big mistake ”

Written on: 12/12/2012

I' took out KC insurance 8 years ago when i first brought my two spaniels home,, it was highly recommended by the breeder and most comprehensive insurances on the market. A huge mistake - I would never insure with them again, Joining was easy, they telephone customer service excellent etc (which it still is). It's easy to be impressed by such a professional looking company - but this changes when it comes to renewals and claims. despite the high premiums when i joined i thought it was… Read Full Review

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★★☆☆☆

“Huge price increases”

Written on: 25/10/2012

I have insured my Golden Retriever with the Kennel Club since recieving the first 4 weeks free from the breeder as a pup, now he's 11 years old and my premium renewal has just come in at £165.18 a month near on £2000 a year, not forgetting I have to pay for the first £150.00 of any claim made and then they only pay 90% of the remaining costs. I've experienced 50% increases in premium costs every year for the last 4 years-I seriously don't know how they sleep at night, knowing they are… Read Full Review

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★☆☆☆☆

“Kennel Club Pet Insurance?”

Written on: 21/09/2012

Have paid my Premiums since I got my dog, not cheap probably one of the more expensive Pet Insurance Companies so expected a Premium Service. That has been an utter Joke came to claim for Vet Bill in early September contacted them to be told they hadn't received the forms, sent a second set to them, contacted them again to be told that they hadn't received the forms yet again. On the basis of their performance with this claim they don't deserve one star and as for Insurance providing peace of… Read Full Review

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★★★★☆

“So easy!”

Written on: 12/09/2012 by rodtrott2252 (1 review written)

I Had Kennel Club 4 weeks free insurance from breeder of my labrador intially, then started shopping around however what I didnt realise was that I could continue straght away and any illnesses would be covered and its lifetime cover too! Even better, it obnly took a few minutes using the puppy's registration number - simply chose my cover (you can tailor it)/excess and card details and that was it! I've read some negative comments here, but so far so good and their English customer… Read Full Review

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Michellesummerbell's Response to rodtrott2252's Review

Written on: 25/10/2012

That's just what I thought when I insured my golden retriever with them from a pup, now he's 11 years old and my premium renewal has just come in at £165.18 a month near on £2000 a year, I've experienced 50% increases in premium costs every year for the last 4 years-I don't know how they sleep at night, knowing they are pricing their customers out of insurance for their beloved pets!!

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★☆☆☆☆

“Will not use again”

Written on: 19/04/2012

This review relates to 2005. I bought my English Cocker Spaniel puppy and the breeder told me she had wormed them the day before and they all had the runs. I was back and forth to the vets over several weeks and nothing was found to be wrong, the same was the case with the rest of the litter. The 2 weeks free insurance refused to pay out, saying it was a pre-existing condition. They kept sending me e-mails to continue insuring with them and I said pay up and i'll think about it. (they never… Read Full Review

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★☆☆☆☆

“DON'T GO THERE!”

Written on: 03/11/2011

This was a big mistake on my part, after getting the recommended leaflet in my Kennel Club pet registration documents I decided to sign up with them. £38 per month. I called to make my claim and they sent me a form, I had the vets fill it in and send it off for me. 4 weeks after sending it off I get a call from a very smarmy consultant from the Kennel Club Insurance who couldn't have sounded more pleased if she tried to continue to tell me I was not covered for my claim! The excuse was that… Read Full Review

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★☆☆☆☆

“Wont settle claims-with massive premium increases”

Written on: 24/08/2011

Avoid complete nightmare of an insurance company- Had a claim in 2008 for Gastro enteritus take ages to settle claimed again when dog suffered similar symptoms and was hospitalised 3 years later, vets couldnt get to the bottom of it but diagnosed again as possible Gastro enteritus. Agria didtn even write to tell us refused only established when called them -they said it was a repeat occurence and not covered!!! Our vet wrote them a letter to say that there is not a possibility that an… Read Full Review

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★★★★★

“No problems here....pleasantly surprised by renewal quote”

Written on: 07/07/2011

Wow, i must have been a lucky one. My dog was diagnosed with meningitis at 7 months old. Since then we've had over £4, 500 of claims - a large chuck for diagnostics and then on going costs each month. My policy renewed at the end of last month and i was worried! Well, the excess is the same, no % imposed, £10k vet fees limit reinstated for the next year (which is important as hers is a lifelong condition) adn the best news....my premium went up £6 over the whole year. I pay less than… Read Full Review

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★☆☆☆☆

“Those of you who have marked high stars - you have...”

Written on: 25/03/2011 by madlymo (1 review written)

Those of you who have marked high stars - you have been very lucky - my 3 years with them has been a nightmare. I took up the insurance after the free 6 week period supplied by the breeder. Too much to talk about here, but if anyone is reading this avoid them like the plague!!!!!! They have changed me to their new policy last month and doubled my premium. I do consider I was missold their insurance 3 years ago when they assured me it was 'cover for life', which is was not. Only a certain… Read Full Review

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Guest's Response to madlymo's Review

Written on: 22/07/2011

hi,
i have my dog with kc and she gets 10,000 per condition and her policy also due to go on the new one and they say all conditions she has are covered by new one and the amount goes up to £10,000 a year so once used up tops up the next year,that is lifelong you get a certain amount in that pot for the condition and once used up well your buggered, but i cant understand why you arent benefitting from new policy as whatever your pot amount should top up each year with new policy, mind you they have put some clauses in.

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★★★★★

“We have a dog that had serious heart condition 6 years...”

Written on: 16/02/2011 by michaelderc (1 review written)

We have a dog that had serious heart condition 6 years into his life we have had him insured with The Kennel Club from the start,we have never had a problem with the service we find it always first class they have always paid out never a quibble he is now on medication for the rest of his life and they pay for it every month, so they deduct 10% of the bill so what like everything you get what you pay for and if you are a responable dog owner then you need to have your dogs insured.

We are… Read Full Review

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Madlymo's Response to michaelderc's Review

Written on: 25/03/2011

You have been very lucky - my 3 years with them has been a nightmare. Too much to talk about here, but if anyone is reading this avoid them like the plague!!!!!! They have changed me to their new policy last month and doubled my premium. I do consider I was missold their insurance 3 years ago when they assured me it was cover for life, which is was not. Only a certain 'pot' for each condition and once that had run out NOTHING!!! A disc operation last year wiped out nearly all the 'pot' so as he is only 3 years old I have nothing left if he has another problem with it. I have been in dispute with them and am about to go to the Financial Ombudsman Service. They left me 6 months without answering my letters/emails and have now dismissed my complaint. They have admitted to me in an email that their business has been in trouble, hence the new policy and the hyped up charges to try and recoupe some of their losses.
<br/>
<br/>Believe me - use Pet Plan I have for years with my pets and wish to God I never heard of The Kennel Club Pet Insurance.

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