Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.0 / 5
78% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“Speedy payments every time on long term condition”

Written on: 31/01/2015 by Dejao4 (1 review written)

One of my cats has been diagnosed with hyperthyroidism which means she will have to be on tablets for the rest of her life, plus regular blood tests to ensure the dosage is still correct. Our policy carries an excess of £105 + 20%, so after the first claim each year when the £105 + 20% is deducted, we receive the full amount we claim (less 20%)for all future claims in that year. It is also very convenient as the vet processes the claim & Pet Plan very quickly pay out on the claim by direct… Read Full Review

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★☆☆☆☆

“Not for anyone on a budget. ”

Written on: 31/01/2015 by Barbie66 (1 review written)

Petplan is totally unaffordable. I paid my monthly money and then the dog was at the vet three times, each time with simple procedures. I found the 100 quid and then another 50 when she hurt her paw. £150 is a lot of money and I received less than twenty quid back after about six weeks. Who can afford that? I would never use petplan or recommend them to anyone… Read Full Review

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★★★★★

“Really Good Service”

Written on: 30/01/2015 by treaclew (1 review written)

I cannot speak highly enough Petplan are efficient, friendly and sympathetic. My claim was handled without fuss or drama I'll definitely be renewing at the end of my current cover… Read Full Review

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★★★★★

“Easy to claim”

Written on: 30/01/2015 by beverleywishful (1 review written)

Have had this insurance for more than 5 years for my two Ragdoll cats and thankfully never had to claim. Got a new kitten and nearly didn't insure, pleased I did as he had respiratory issues. Petplan was so easy to claim with via the vet. Would not be without it now. Was worried as normally insurance is very easy to pay but no so much when you need to claim. Petplan were great though, no worries!… Read Full Review

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★★★★★

“Fantastic service and speedy payment.”

Written on: 29/01/2015 by Gillyden (1 review written)

A couple of weeks ago my large crossbreed was hit by a car. He need emergency care at a Vetinary hospital. The bill was over £700. I contacted Petplan and spoke to Petplan who were sympathetic and very helpful. The claim was repaid within two weeks. Very impressed & thankful… Read Full Review

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★★★★★

“Super Service Given”

Written on: 29/01/2015

We have received excellent service from Pet Plan as our pet dog has to take a lot of medication due to his conditions. Whenever we complete a claim form and return it to them we do not have to wait long for payment which is made direct into our account. We don't often have to ring Pet Plan direct but when we have they have always been courteous, friendly and helpful. Congratulations to all at Pet Plan for being so understanding… Read Full Review

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★★★★★

“Prompt claim payment”

Written on: 28/01/2015 by Brendarust (1 review written)

excellent service. Quick payment without unnecessary back and forth communications. Recommend pet plan to other owners. Was previously with other well known insurer but payments were very slow, frequently had to chase… Read Full Review

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★★★★★

“Fantastic, kind & helpful service”

Written on: 26/01/2015 by Waddell12 (1 review written)

Both our house rabbits have had illnesses over the years and we've needed to claim the cost back from PetPlan insurance. They have always settled the claims very quickly, paying in full (less the reasonable excess). When we've needed to call to discuss our policy or the health of the rabbits they have been kind & understanding. When a pet is ill it's a very upsetting time for the family- PetPlan takes an element of the stress away. Vetinary care is not cheap, and it's such a relief to get the… Read Full Review

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★★★★★

“A weight off my mind. ”

Written on: 26/01/2015 by Seremonkey (1 review written)

One of our rescue Staffies was very ill late at night, after speaking to the vets they suggested we take him in to see them, they did warn us that out of hours fees would apply but you simply can't put a price on your pets welfare and health. He was diagnosed with a gastric problem that the vet was confident would settle in a few days. With peace of mind settled and a rather large vets bill paid (medication, special food, bloods and call out fee) we returned home and true to his word he… Read Full Review

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★★★★★

“Brilliant!”

Written on: 26/01/2015 by merlinbear (1 review written)

I have found Petplan to be very helpful and polite staff too. My dog has been very unwell and had to be referred to a Veterinary school to have the peace of mind that her insurance was taken care of meant that we did not have added worries. I am glad to say that our puppy is now much better thank you and eating. I always recommend Petplan to others due to the nature of the insurance. Some people will take out what appears to be cheap and very appealing policies from supermarket chains or banks… Read Full Review

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★★★★★

“Incredible Service”

Written on: 25/01/2015 by emBall412 (1 review written)

We had a cat who needed a double hip replacement. At around £11,000 in total we were very concerned. We have never dealt with an insurance company like it. Each of our bills were paid within 2 weeks, even the first claim was processed quickly and over Christmas too (when no-one wants to be out of pocket!). Staff were helpful, calls were answered without any delays - it was a massive weight off our shoulders at a very difficult time. The online tracking system was excellent so we knew our… Read Full Review

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★★★★★

“Great service”

Written on: 24/01/2015 by SantiagoBrady (1 review written)

I've had a policy with pet plan for 5 years now and have had no issues, if only all insurance companies responded like this… Read Full Review

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★★★★★

“Peace of mind”

Written on: 23/01/2015 by 204MacDonald (1 review written)

I insured with Petplan on the assumption that I would never need to make a claim, but if I did, they were the best, no fuss outfit around. Sadly I have had to claim and their service matches their reputation. A no fuss claim when I needed it. You can't ask for more from an insurance company… Read Full Review

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★★★★★

“Quick and easy”

Written on: 23/01/2015 by 19Hunt (1 review written)

First time I've ever made a claim. Surprised at how easy it all was. 3 weeks later the money was back in my account. Quick and easy and no fuss. Definitely recommend petplan… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/01/2015 by vlWhite499 (1 review written)

My claim was submitted by my vet and the money was in my bank account in less than 2 weeks. What more can you ask for? I received an email and a text telling me it was going to be paid and then that it had been paid. The form was very easy to complete, although I just could not find a way to fill in the pdf on the computer… Read Full Review

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★★★★★

“Tammy's Insurance Cover”

Written on: 23/01/2015 by Gavynx3 (1 review written)

On each occasion that I have had to deal with Tammy's heart problem leading up to her operation, the paperwork and claims have always been dealt with promptly and with professional and friendly efficiently and that is without speaking to anybody. Should that case arise it holds no fears that any query I may have will be dealt with well… Read Full Review

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★★★★★

“Foot injury to dog”

Written on: 23/01/2015 by uuGalbraith465 (1 review written)

We are very pleased with the quick and efficient service received after our Greyhound, Katie, hurt her paw when out running. After treatment from our vet was finished they completed their part of the claim form before submitting it to Petplan on our behalf. Payment in full was received quickly (less the excess)a short time later. Thanks very much… Read Full Review

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★★★★★

“DOLLYS EXPERIANCE”

Written on: 23/01/2015 by JulianaFranklin500 (1 review written)

THANK GOODNESS WE HAD PET INSURANCE FOR DOLLY,I CAN SLEEP AT NIGHT KNOWING THAT IF DOLLY BECOMES UNWELL AGAIN I CAN RELY ON PETPLAN COVERING THE COST OF CLAIM BEING DEALT WITH QUICKLY. THANK YOU PETPLAN… Read Full Review

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★★★★★

“Hassle free, efficient and fast!”

Written on: 22/01/2015 by Chantal14 (1 review written)

Received claim form quickly, quibble free process from start to finish and prompt payment. Would recommend to a friend as it's the first time in years of insuring pets and changing to Petplan that we have had a claim settled within having to go through hoops! Thank you… Read Full Review

Chantal14's Response to Chantal14's Review

Written on: 22/01/2015

*without going through hoops

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★★★★★

“Great insurance company”

Written on: 22/01/2015 by zaraavondale19 (1 review written)

My dog has had a lot of visits to the vets and vet hospital over the past year, Petplan were always fantastic when I phoned them with a query and the claims were paid no matter how big or small… Read Full Review

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