Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.1 / 5
79% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“NO QUIBBLE PAYMENT”

Written on: 30/03/2015 by thebrannans (2 reviews written)

Petplan has dealt with the claim for our dog's recent trauma injury caused when she tore her front leg open from shoulder to elbow when running off-lead - described by our vet as the worst trauma injury he had seen in his career - quickly and without any fuss, making what was a traumatic experience for both her and our family much easier to deal with. There was nothing not to like about the process. Thank you very much… Read Full Review

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★★★★★

“NO QUIBBLE PAYMENT”

Written on: 30/03/2015 by thebrannans (2 reviews written)

Petplan has dealt with the claim for our dog's recent trauma injury caused when she tore her front leg open from shoulder to elbow when running off-lead - described by our vet as the worst trauma injury he had seen in his career - quickly and without any fuss, making what was a traumatic experience for both her and our family much easier to deal with. There was nothing not to like about the process. Thank you very much… Read Full Review

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★★★★★

“So simple to claim”

Written on: 29/03/2015

It is easy to fill out the form, the claim was processed quickly and with no fuss. Our pet has a longstanding condition which requires regular claims and I am always impressed by how easy the whole service is. We have never had to quibble about a single claim and they are always processed within a couple of weeks. Despite the ongoing condition premiums have remained competitive and we wouldn't dream of going anywhere else for our pet insurance in the future. Thank you… Read Full Review

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★★★★★

“First claim - very impressed - great service. ”

Written on: 29/03/2015 by ppGonzales74 (1 review written)

This is our first pet insurance and first claim. It was handled speedily and without any fuss or complications - really appreciated. I wouldn't hesitate to recommend pet plan to friends and family… Read Full Review

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★★★★★

“Excellent, efficient service ”

Written on: 29/03/2015 by LLea (1 review written)

Pet plan are the best insurance company I have dealt with. My claims have always been dealt with efficiently and the cover is comprehensive. Well done Petplan, thanks for a great service… Read Full Review

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★★★★★

“excellent service thanks”

Written on: 29/03/2015

My cat was very poorly with a mystery illness that had the vets very concerned and really scratching their heads ( it wasn't fleas!). the insurance paid out very quickly to cover the costs. I am so pleased I took out the policy. ALL very straight forward and such a relieve to know he had the best care and that the majority of the vet's fees were covered. Brilliant… Read Full Review

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★★★★★

“Only part of the claim has been met”

Written on: 28/03/2015 by toothache2 (1 review written)

The vet said the full treatment so far would be claimed at the same time, as they were sending the claim in when complete. I filled in the parts I could and left the form with them. So far it has cost me about £300 not £120 so I hope the rest will be paid on the one excess as it was all part of the same treatment, which at the present time has not fully cleared up and she might need yet another injection. Generally however I have been completely satisfied with Petplan and am confident… Read Full Review

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★★★★★

“Professional, efficient, helpful”

Written on: 28/03/2015 by CarterMedeiros284 (1 review written)

The staff who spoke to me on the phone were polite and professional and the claim was made easy and dealt with quickly and with no hassle. Very pleased with the service and will continue with this insurance company for all future pets … Read Full Review

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★★★★★

“I find petplan one of he best covers for animals”

Written on: 27/03/2015 by JaydanSmith (1 review written)

I find pet plan one of the best cover for animals and have never had any problems and there swift payment, and would highly recommend them to my friends with pets… Read Full Review

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★☆☆☆☆

“Awful Insensitive Company”

Written on: 27/03/2015 by haOwens249 (1 review written)

Please think twice about using Petplan. I've been a customer for 20 years and only claimed twice. I paid neatly £1k every year!! Anyway My horse suddenly died four months ago and Petplan are refusing to pay my vets or loss fees. I'm now going to the financial Ombudsman to make a claim. The worse thing is, I receieved a bunch of flowers four months after my horse had died to say sorry for your loss. Unbelievable. I am currently moving my other pets away from petplan. Even when I phined to… Read Full Review

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★★☆☆☆

“Recent Claim”

Written on: 26/03/2015 by k90WNA (1 review written)

Despite ticking the electronic pay box on my claim form I received a cheque from Pet Plan as settlement, on telephoning Customer Care I found a reluctance to change the payment method. After a lengthy conversation you finally agreed to cancel your cheque and pay by electronic transfer quoting twenty one days maximum for completing the transaction… Read Full Review

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★★★★★

“Great Speedy and Caring Service”

Written on: 26/03/2015 by Kendrick63 (1 review written)

Pet Plan Insurance took all the worry away when my pet required some lengthy treatment. Claim Form was easy to complete and once completed by the Vet it was dealt with very quickly by Pet Plan staff. They kept me informed by e-mail and money was sent direct to my bank account. All in all - great service! … Read Full Review

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★★★★★

“Pet plan ensured Harrys needs came first.”

Written on: 26/03/2015 by Niceb (1 review written)

The process to claim was simple and overseen by our vet. This made the situation less stressful when Harry was poorly. Pet plan understand the needs of pet and owner. Great service, I would highly recommend pet plan… Read Full Review

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★★★★★

“Excellent, Fast Service”

Written on: 25/03/2015 by KaelSteele (1 review written)

Very quickly processed my claim. Payment made within 2 weeks of posting the claim form and supporting documents. Very impressed. Fast, professional, excellent service. I will definitely be renewing my policy. Thank you! I would definitely recommend Pet Plan to all my friends and family!… Read Full Review

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★★★★★

“Superb Service”

Written on: 23/03/2015 by gorcummins (2 reviews written)

We have had our dog insured for past 9 years with Petplan and have received prompt, courteous and a most efficient service.Our dog has a quite costly ongoing problem but Petplan continue to insure her without penalty. We would highly recommend this insurer to any pet owner. Thank You… Read Full Review

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★★★★★

“Speedy claim payment”

Written on: 22/03/2015 by Bradyni2 (1 review written)

Thank you so much for the incredibly speedy payment of my claim for my cats illness. I was so worried about her but your claims process was so easy to use and I seriously can't believe how quickly you reimbursed me. One thing less to worry about!… Read Full Review

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★★★★★

“Buddy's claim”

Written on: 22/03/2015 by Bryant184 (1 review written)

I am extremely impressed with the courteous way in which your staff have helped me in respect of this claim. It is so reassuring to know that you are genuinely on hand to help at worrying times. Your prompt action in settling my claim is extremely prompt and efficient. Many thanks from a very satisfied customer. Buddy is now fully recovered, I'm pleased to report… Read Full Review

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★★★★★

“A First Class Service”

Written on: 22/03/2015 by Ashtynz372 (1 review written)

The reception and vetenary nurses were polite and cheerful throughout and Netplan settled my claim without question. I always recommend Netplan to my friends… Read Full Review

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★★★★★

“My First Claim”

Written on: 21/03/2015 by Pepnic (1 review written)

Very simple to make the claim which was dealt with quite quickly and the refund paid into my bank as requested.No problems at all.I made one phone call enquiry which was dealt with by a very friendly and efficient lady.I'm very pleased that I chose Petplan… Read Full Review

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★★★★★

“Prompt payment”

Written on: 21/03/2015 by casey44 (1 review written)

Whole process from completing claim form to receiving payment handled very efficiently. This is our first claim and we are new policyholders but if this is an example of their service we are very pleased… Read Full Review

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