Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.2 / 5
1393
83% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Plan UK Pet Insurance www.petplan.co.uk - Ask a question now

Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Trouble free and quick payment”

Written on: 03/08/2015

The claim was dealt with quickly and without any trouble. From the first vet consultation and treatment to receiving payment was less than two weeks. A first class service on this occasion… Read Full Review

Report this review
★★★★★

“love your pet”

Written on: 03/08/2015 by Slaughterfr498 (1 review written)

many thanks for your quick response to my claim for bennie it is very re assuring to know that the help with costs is there when you need it, kind regards mrs m inwood… Read Full Review

Report this review
★★★★★

“Very efficient in time of need!.”

Written on: 02/08/2015 by devonmaid10 (1 review written)

My claim has been handled with speed and accuracy. This is an on going claim for my elderly pet and very comforting to know that for the rest of his days I can be assured that I will be able to afford the best care and attention. Thank you Pet Plan for making our life easier and less stressful… Read Full Review

Report this review
★★★★★

“Great safety net”

Written on: 02/08/2015 by 491Gunn (1 review written)

Can be expensive month to month but no limits on claims which can save you loads!… Read Full Review

Report this review
★★★★★

“Fantastic service ”

Written on: 01/08/2015 by BryannaGillespie465 (1 review written)

Fantastic service ,stress free, and very helpful… Read Full Review

Report this review
★☆☆☆☆

“Delays and lies”

Written on: 01/08/2015

Terrible trouble trying to get my claim finalised. My vet could not get through to you on the phone to give you the information you wanted. A representative informed me I had been paid by BACS on the 25 th July and yet I had an email on the 29th to say I would get the money within the next few days. Not remotely impressed… Read Full Review

Report this review
★★★★★

“Excellent service ”

Written on: 30/07/2015 by Amandac1968 (1 review written)

Excellent service and prompt payment, Would highly recommend this company… Read Full Review

Report this review
★★★★★

“So pleased I chose Pet Plan”

Written on: 30/07/2015 by anitap12 (1 review written)

I was always told Pet Plan was the best insurance choice as they are utterly reliable. Sadly I have needed to make a claim and they have lived up to their reputation. Thank you for making a difficult time easier ... Fantastic service… Read Full Review

Report this review
★★★★★

“standard poodles”

Written on: 30/07/2015 by Templemz356 (1 review written)

I have had standard poodles for some fifty six years now all of which have been insured with Pet Plan since it first started about fifty years ago I believe .Pet plan staff have always been very helpful and claims fulfilled without any problems. All the vets I have seen over these years have all been very positive in favour of Pet plan. … Read Full Review

Report this review
★★★★☆

“Pet claim for my dog”

Written on: 29/07/2015

I have always found Pet Plan deals with my claims very well and sensitively. However, this time it took more than 2 months to complete. One thing is the notification that told me my claim was settled. It is obviously a set format but as my dog had to be put to sleep after a long illness, the wording was not entirely appropriate… Read Full Review

Report this review
★★★★★

“Quick and no quibble”

Written on: 29/07/2015 by matt_horritt (1 review written)

Very happy with Petplan's response following my dog's two bouts of illness - fast response, sms/email notification of receipt of claim, everything paid (except food)… Read Full Review

Report this review
★★★★☆

“Currently our dog has a horrible illness but the...”

Written on: 29/07/2015

Currently our dog has a horrible illness but the efficient manner that Pet Plan are dealing with it means it's one less worry for us. It's been hassle free. Thank you Pet Plan. Can't fault you… Read Full Review

Report this review
★★★★★

“simply the best”

Written on: 29/07/2015 by Rankin138 (1 review written)

I am very happy with my Pet Plan insurance. My pet has epilepsy and each claim is settled quickly and efficiently… Read Full Review

Report this review
★★★★★

“Quick and easy”

Written on: 29/07/2015 by Jensenwj237 (1 review written)

Had to make two claims as had to go to an emergency vet Saturday and then to my own vet Monday. Both processed very quickly with acknowledgment they had received the claims within a few days. Clear explanation of what was covered, those not were understandable as in excess and a fee the emergency vet charged for filling in the form. Like the fact that now the money is paid directly back into my bank account rather then via a cheque. … Read Full Review

Report this review
★★★★★

“Simple, fast, reliable”

Written on: 28/07/2015

Couldn't have considered hip dysplasia op for 28 month cocker without Petplan. Simple - form short, clear & pertinent. Fast - turnaround within 10 days. Reliable - first time I've claimed,now know it is reliable… Read Full Review

Report this review
★★★★★

“Useful that the vet helps with some of the admin ”

Written on: 28/07/2015 by BraelynMcDonald (1 review written)

Useful that the vet helps with some of the admin… Read Full Review

Report this review
★★★★★

“Payment of my claim VERY quickly done. Many thanks. ”

Written on: 28/07/2015

I never expect good service from any Insurance Company so, THANK YOU VERY MUCH for your fabulous quick payment of my claim. WELL DONE. 5 STAR SERVICE… Read Full Review

Report this review
★★★★★

“Our 1st claim, hopefully the last!”

Written on: 28/07/2015 by Silasu25 (1 review written)

We certainly don't want to make a claim ever because that means our little dog is unwell. However,, our vets were very supportive and they processed our claim through PETPLAN and it was seamless. An email today tells us our claim has been settled and money been put in our account. Thank you PETPLAN for your professional service. … Read Full Review

Report this review
★★★★★

“WHAT FANTASTIC SERVICE”

Written on: 27/07/2015 by IanStorr (1 review written)

I think that we are all programmed to expect Insurance Companies to be very happy to accept our payments BUT always look for ways not to pay claims. Well done PETPLAN in that you have paid my claim very fast and with no quibbles. I will have no problems in referring you to anyone looking to insure their pets… Read Full Review

Report this review
★★★★★

“Pet Plan gave excellent service in our time of need”

Written on: 27/07/2015 by lynwal (1 review written)

When our much loved 10 year old dog developed a facial paulsey we feared the worst. Our own vet referred us to a neurologist who advised that the only way to be certain there were no underlying problems that required treatment such as a brain tumor or deep inner ear infection was to have MRI scans. The cost of the investigative work ran into thousands of pounds - a cost we would have struggled to meet without insurance. Luckily the tests found nothing so we are able to relax in the knowledge… Read Full Review

Report this review
overview