Pet Plan UK Pet Insurance Reviews

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2 stars
Average rating for this product is: 2 out of 5

From 2 ratings and 36 reviews

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Average Ratings for Pet Plan UK Pet Insurance

  • Customer service2.7 stars
  • Value for Money2.1 stars
  • Reviewer Ratings2.1 stars
  • Overall Rating2.1 stars

36 Reviews For Pet Plan UK Pet Insurance

  • Guest 2nd Sep 2009

    Reviewer rating: 1 stars


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    I insured a rescued 6 year old cat for the top gold plan for life insurance in Dec 2008 from Pet Plan UK. I asked about whether this was increased as in 10 years time £6,000 would be nothing and was told no, no increase for inflation. I took it out anyway, then my cat had a major op in Jan 09 which cost £5,510... then he injured his elbow in July 09 and needed an op to put 2 screws in it.. Pet plan only paid the balance £490... when I checked the website their top plan is now £12,000, but I wasn't upgraded to this.. or even asked if I wanted to go on it. they obviously realize that the £6,000 isn't enough to cover things on the top rate and now don't even do £6,000.

    My vets told me Pet Plan used to be good.....in fact that was why I went with Pet Plan..

  • Guest 2nd Aug 2009

    Reviewer rating: 1 stars


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    Pet Plan UK excessive premiums applied to pets - means poor value for money. Shop around for a much better deal!

  • Guest 16th Jul 2009

    Reviewer rating: 2 stars


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    My dog is only 14 months old,my 1st years premium was £26 per month,now the renewal is in for the forthcoming year it has gone to £34 per month,and the excess has risen aswell,seems like once you are with Pet Plan Uk they have you over a barrel if you want to continue

  • sals7 7th Jul 2009

    Reviewer rating: 2 stars


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    Pet Plan UK Pet Insurance Staff reasonably helpful when calling to enquire about things and were prompt paying out when I made a claim, however large excesses and huge increases in monthly payment each year.

  • fwatson99 16th Apr 2009

    Reviewer rating: 5 stars


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    Fantastic service from Pet Plan over the years. My cat has an ongoing medical condition which he will have for life. He has had numerous other problems caused by this and Pet Plan have been there every step of the way for us. My cat attends the Glasgow University Animal Hospital and there has never been any problem with his insurance even though he generally maxes it out ( £4000 per year). I have always found the service extremely helpful and have never had a problem contacting them. ...

  • Tina Eades 20th Mar 2009

    Reviewer rating: 0 stars


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    This total lack of customer service of any quality continued for three months during which time my horse suffered an related episode of colic and due to her other problems was euthanaised.
    Every call and letter I wrote brought back the most distressing circumstances of my horses death. Pet plan have a very good advertising campaign which in my experience has been totally misleading. My claim was finally settled despite a three month wait because they initially said they wouldn't pay due to an ex ...

  • nick gill 10th Feb 2009

    Reviewer rating: 0 stars


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    You can not contact anybody directly on the 'customer compliants' number, instead you have to leave a message and wait for them to call you back.


    I have had claims refused on seemingly contradictary as well as what I thought was absolutely ridiculous grounds, and in opposition to the opinions of my vet.

    Ultimately it comes down to the opinion of their inhouse vet against your own vet

  • Guest 18th Jan 2009

    Reviewer rating: 0.5 stars


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    My dog has been insured with Petplan since I got her aged 8 weeks, she is now 10 yrs old with a heart condition. Claims settled reasonably quickly, new form sent with each settlement. I have to pay £35 premium per month, an excess of £105 each year plus 20% of every claim. She needs £120 medication each month of which I am reiimbursed approx £52 net. This is not good value for money and is certainly not peace of mind; 20% of vet's fees could represent a hefty bill if life ...

  • Twoptions 2nd Jan 2009

    Reviewer rating: 0 stars


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    I took out the top level Petplan UK insurance and had it for a couple of years. I then claimed for a procedure that my dog needed and qualified for with the high excess I got half of my claim for £180.00 back. The next years premium increased by exactly the amount of my claim. Which got me thinking is this what they do with there "insured for life" they just keep jacking up the premiums every year to cover there outgoings? If you read the small print it kinda hints at this. I stopped my c ...

  • Me at work 11th Dec 2008

    Reviewer rating: 0 stars


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    Having once been a little slow settling claims, Petplan have gone sharply downhill of late. Failure to action callbacks, SLAs failed for settling claims, providing data, ignoring requests for refunds etc etc etc. Worryingly, one of the vets at my local practice mentioned "on the quiet" that they had started querying very straightforward claims too.
    They no longer have a unique selling point in lifetime cover for conditions, as other providers are starting to offer this on their service too.
    We'd ...

  • smartlynn 8th Oct 2008

    Reviewer rating: 5 stars


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    My pets (various) have been insured with Pet Plan for the past 14 years and when I have had to make a claim, I have never had a problem. They have always received my paperwork and that of the vets and have never said that they would not cover for a condition which I have claimed for.

  • bennydog 21st Sep 2008

    Reviewer rating: 4.5 stars


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    My current dog GSD, is the third I have insured with Pet Plan.
    I'm pleased to say that I have never had any problems with them.
    My GSD, sadly, has hip displasia and will probably need an expensive operation at some time. It is so reassuring to me that I know the cost will be covered by PP as I could never afford it myself.
    I'm only too pleased to recommend them.

  • Comicforce 17th Aug 2008

    Reviewer rating: 0 stars


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    Pet plan as far as I am concerned have NOT given me good service.
    I had the unfortunately bad luck to lose two kittens last year, and the hoops we had to jump through to get them to pay, was just horrible.. with all the stress and upset due to losing the kittens, I just couldn't be bothered to pursue them further, and we lost out.
    This year, I have had a cat insured, who unfortunately got sick.. They refused payment, once more. They claim she got sick before the 14 day exclusion. However this is ...

  • jonnyb1972 12th Jul 2008

    Reviewer rating: 0.5 stars


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    I have four show boxers and all are insured with Pet Plan Pet Insurance. They have always been great at paying out etc. However my last three claims have all been refused on absolute ridiculous grounds and in direct opposition to the written findings of my vet. There claims team seems to now think that it has superior knowledge to that of my vet. I am appealing my latest claim and if needed taking them to court. I don't know what qualifications are required to be claims assessor but I am sure it ...

  • bernesemad 9th Jul 2008

    Reviewer rating: 5 stars


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    I have almost reached my limit per year on two occasions and Petplan have always paid them quickly and in full with no problems. My dog would almost certainly have had to be putdown by now if it hadn't been for Petplan allowing me to get the very best care for him without any worries about paying for it all. I still have ongoing claims for his two conditions and although his premiums are now expensive I have more than had back every penny I have paid in premiums over the 7 years he has been insu ...

  • DudleyPeanut 19th Jun 2008

    Reviewer rating: 5 stars


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    They now include dental. I had a Petplan policy and my cat developed diabetes and I was using up my entire limit for the year. I switched to petsecure 2 and now have twice the amonth of money a year for diabetes plus dental coverage! Awesome!

  • jamespearce 22nd May 2008

    Reviewer rating: 5 stars


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    Before you take insurance with any1 speek to your vets !!!

    The vets will not lie about it as they want there money too !

    Petplan have been around for almost 40 years and have got it right!

    If your dog or cat gets ill then they will pay for this for the rest of the pets life . most companys will stop at some piont!

  • peto01 Rank: Sergeant 20th May 2008

    Reviewer rating: 0 stars


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    Petplan Pet Insurance is poor, claims handling...lost paperwork...attempted to wriggle out of paying by claiming blatantly incorrect information ... repeated resending of documentation requested... All this to get out of paying £60...the next years premium on my animals would have been 3 times that...but they're not getting it!

  • Guest 4th Apr 2008

    Reviewer rating: 0 stars


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    My claim has been going on for 2 months and delayed all because they keep on advising they do not have my dog history! They requested it once and never chased it, now they have been chasing it they still haven't found it on their fax machine even though the vets claimed they have sent it at least twice! I have been fed wrong information by their customer service consultants, they do not look into the detail and even when you ask about information they have no investigative skills! It is an abso ...

  • Guest 29th Mar 2008

    Reviewer rating: 4 stars


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    I have been a petplan customer for 13 years (since my best friend was a pup) and for many years they have been excellent. My Labrador recently died but over those years she enjoyed some of the best medical care an animal could get. At 10 years she developed cataracts in both eyes & pet plan covered the costs of having these removed ( 2500+ pounds), the operations were a reasonable success but she soon needed regular expensive medication to keep the eyes "comfortable", to cut a long story short t ...