Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
74% of users recommend this
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  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★☆☆☆

“lost claim form”

Written on: 10/07/2014

what is the point of pet insurance. I have always had a pet plan policy and recently needed to make a claim when my dog became ill and spent 2 days in the vets. I explained to the vet the dog was insured but was asked to pay the full amount, they were not happy to submit the form and for pet plan to pay them directly. They said they find they have to often wait along time for their payment. Feeling rather annoyed at having to front up a large bill I submitted my claim form to the vet who sent… Read Full Review

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★★★★★

“Petplan, thank you for helping me treat my girl!”

Written on: 27/06/2014 by Barton323 (1 review written)

I really cannot fault Petplan in any way. Okay a little, they are not the cheapest on the market but I would definitely say they are the best. Over her lifetime my cat has had 2 conditions, juvenile asthma (lasted about 3 years) and now hyperthyroidism. Now and in the past, whenever I made a claim it has been dealt with quickly and without query. It used to be a bit awkward getting to the bank with a cheque but now with electronic payment it's just so easy. Louis is 18 now I do not know how… Read Full Review

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★☆☆☆☆

“Emergency Vet Treatment Petplan refused to pay”

Written on: 20/06/2014 by Tippytwo (1 review written)

Petplan wouldn't pay out for my dogs Gastro-intestinal Digestive symptoms. Basically he had eaten rubbish. They said it was excluded under terms and conditions. They never asked me about his past history and he had a tummy upset 4 years earlier, again from eating rubbish. They were so unhelpful over the phone. Took weeks to send the first letter saying they needed more info, which I sent immediately, then another 2 weeks before they refused my claim. My old vet hadn't sent them the history so… Read Full Review

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★★★★★

“PetPlan - My Views”

Written on: 19/06/2014 by hjMacDonald111 (1 review written)

Within 24 hours of bringing home two young cats I ended up at the vets with them and within a few days had an eye-watering bill. Fortunately I had been given insurance with Petplan and apart from a small blip when Petplan thought my papers had got lost in the post (they hadn't, they just hadn't been administered at that point and therefore were not on the system). I received my cheques before I needed to pay my credit card off and I was both very impressed and more importantly very grateful… Read Full Review

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★☆☆☆☆

“Beare Pet Plan / Allianz plc - Zero contact”

Written on: 15/06/2014 by Disgustingattitude (2 reviews written)

I originally took out a policy with Pets Plan Jun '13 and have had no claims thank goodness. Renewal year 2 terms were 12% up, so I found Direct Line, who handle all my other stuff were 20% cheaper. I emailed Pet Plan and asked them to re-consider (7 days notice) or else I would cancel the Direct Debit. Of course there's been no response. Thank God I never had to make a claim. I'm now just waiting for them to get all pushy and nasty when they find the DD's stopped. They'll also probably deny… Read Full Review

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★☆☆☆☆

“Appalling money makers”

Written on: 09/06/2014 by yrProctor456 (1 review written)

My friend has pet plan, paying £60 a month! Her dog in her garden jumped at me smashing the drinking glass into my mouth and broke my teeth. Pet plan say they are not liable!! I take I must be then for visiting. What an absolutely stupid comment, what on earth do we take insurance out for. This has caused unwanted strain on our friendship, pain on myself of several dentist visits and now expense on my side for new teeth. I think you can guess what I think of pet plan!!… Read Full Review

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★☆☆☆☆

“Stalling Tatics when it comes to processing claims”

Written on: 09/06/2014 by Reynoldslh1979 (1 review written)

My beloved dog died tragically, I am completely devestated. To add to my heartache Petplan have been atrocious. I have now sumbitted my claim for the third time, this time I emailed, faxed and posted the details. I have just come off the phone and still they have no details relating to the claim. I took out the best covered offered by Petplan, after doing the right thing I am totally disgusted with their service. Petplan were quick to take the premiums from by bank account, unfortunately… Read Full Review

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★★★★★

“Yogi's Ear (excellent service)”

Written on: 07/06/2014 by Jaidyn58 (1 review written)

Yogi our GWP had an ear infection that went on for ages, as aresult he lost his ear canal following 5 operations. The cost was nearly £3,000.00 which was quickly reimbursed to me from Petplan. As a result we were not out of pocket for long and I would certainly reccommend them to any one else… Read Full Review

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★☆☆☆☆

“disgusted in petplan”

Written on: 04/06/2014 by 298Gustafson (1 review written)

In February 2014 our pup became ill, spent one week at the vets, we thought no worries were insured, wrong he had treatment in February, and we have just been told its been rejected,June 4th 2014. we have not heard anything from them for 3 months, then when i rang they suggested to me that i had only taken the policy out because my dog was ill? absolute rubbish. The customer service i received was totally unjust. Now i have a huge vet bill to pay. seriously whats the point insuring your pet… Read Full Review

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★☆☆☆☆

“Dreadful call centre and huge price hikes”

Written on: 04/06/2014 by Cooneyko1994 (1 review written)

We have 3 dogs insured by Petplan, all policies renewed in March 2014. We now have a new puppy and when I asked for a quote it came through at £159 more than my other identical dogs. Was told that the policies have changed and they couldn't reduce that quote. I will now be moving all my dogs away from Petplan!… Read Full Review

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★☆☆☆☆

“Do not cover euthanasia”

Written on: 02/06/2014 by Mauriciof164 (1 review written)

I do not understand how a company that sells pet insurance does not cover euthanasia! Genuine pet owner's know that something unexpected can always happen when you have pets and you expect to be covered for anything, not with Pet Plan! In the small print it tells you they do not cover euthanasia, but they never mention this when they sell you the product! If you genuinely care for your pet do not get your insurance with Pet Plan, there are other insurance companies that cover life of policy… Read Full Review

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★★★★★

“An unwelcome run-up to Christmas”

Written on: 28/05/2014 by McDanielpb49 (1 review written)

Shortly before Christmas 2013 we were walking our Springer/something X Danny who was running happily in the woods when we heard him scream. Then he came limping back to us using only three legs. He had run onto something sharp and had a deep puncture wound in his groin. We carried him about a mile back to the car and drove immediately to the vet. The wound had penetrated not only the flesh but also the muscle. X-rays confirmed no foreign body had remained in the wound and bone and arteries were… Read Full Review

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★★★★★

“Dog vets claim”

Written on: 23/05/2014 by efCarroll58 (1 review written)

Very helpful people over the phone that seemed happy to help rather than just another cumsumer like some services can make you feel. People were able to answer my questions rather than pass me on to other people making me less frustrated and more likely to refer you to others. Claim was dealt with quickly. Form was easy to fill out. Overall excellent service, not sure why another company I am dealing with can't be as helpful and afficient as you… Read Full Review

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★★★★☆

“Pet Plan Insurance”

Written on: 22/05/2014

Brilliant service. Matters quickly resolved. Payments quickly processed. Very efficent. Unhappy with a few issues re coverage particulary around Hydrotherapy treatments and feeling paying twice. 1st time for excess policy but then again around renewal time as if cover claimed on feel penalised with a significant hike in cost of policy. However overall very happy. Wouldn't (Can't) be without them… Read Full Review

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★★★★★

“pet plan insurance ”

Written on: 19/05/2014 by DesmondCastro203 (1 review written)

We were more than satisfied with the information and care received from Pet Plan regarding our dogs sickness Thank you Pet Plan… Read Full Review

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★☆☆☆☆

“worst call centre EVER!!!!”

Written on: 14/05/2014 by 461Reynolds (1 review written)

Had problems with a direct dept. The first call agent told me what to do, to which I followed her instructions. In the meantime petplan chose to cancel my policy. Shown no care about my pet what so ever. Only intrested in taking money. Try to resolve the situation but was met by rude abusive call staff. At no point did anybody stop and ask for my bank details. Should off been resolved in the first call now having to ring back the 6th time. If you want a pet insurance that solo intrest in… Read Full Review

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★★★★★

“my dog”

Written on: 10/05/2014 by jecc1952 (1 review written)

I would just like to say that the service and support I have had from petplan during my pets illness has been amazing,everyone I have spoken to has offered brilliant customer care and my claims have been dealt with swiftly . My little dog is so young and has been so poorly but petplan gave me peace of mind through what has been a stressful time. Thank you so much… Read Full Review

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★★★★★

“Excelent Service”

Written on: 09/05/2014 by Baird482 (1 review written)

Petplan dealt with my claim quickly and efficiently which was greatly appreciated. I would definitely recommend… Read Full Review

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★★★★☆

“Claim for lameness of my new kitten”

Written on: 09/05/2014 by Cailynf1994 (1 review written)

Claim was handled well. Additional information that was needed was reasonable. Delighted only one excess was implemented even though claim occurred over both introductory and full policy… Read Full Review

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★★★★★

“Our holiday with our Golden Retrievers ”

Written on: 07/05/2014

One of our dogs developed somache ulcers,so pleased we had Pet Plan insurance.Part of the claim was in French part in English,PetPlan made things easy as always at the end of telephone for help and reasurance.Insured with Pet Plan for many years also with other Pets I like it because you have peace of mind when your Pet is ill,I can find no fault with Pet Plan… Read Full Review

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