Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
73.8% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 18/09/2014 by Hancockuz179 (1 review written)

My dog had meningitis when he was 9 months old, and from which he recovered against all the odds. He did however develop a weakened immune system and allergies. He is currently on immunotherapy injections once a month and has wipes and drops etc. All the treatments that he is able to have mean that his conditions are now easily managed for him. He will need to have these treatments for the rest of his life probably, but because we had access to dermatologists and the excellent services of… Read Full Review

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★★★★★

“Reliable, no fuss, efficient service. ”

Written on: 18/09/2014

My positive experience of claiming for my cat through Pet plan insurance has given me the confidence that should he need treatment in the future he will be able to receive the most appropriate treatment necessary to bring him back to optimum health. I liked the efficency of the service, how easy it was to claim via the form and the email letting me know the claim had been processed… Read Full Review

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★★★★★

“The Best”

Written on: 17/09/2014

Pet Plan are the best. My dog has been ill with four different complaints since Christmas and they have paid up promptly for me including two hospital visits. I would not have been able to afford his treatment without my insurance. So thank you… Read Full Review

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★★★★★

“Claiming with Petplan”

Written on: 17/09/2014 by BrooklynScott (1 review written)

I have had two recent claims with Petplan. Both were handled quickly, efficiently and professionally. I would have no hesitation in recommending them to anyone. Petplan insurance has given me peace of mind. Highly recommended… Read Full Review

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★★★★★

“Reassurance in a time of need”

Written on: 14/09/2014

As a single Parent and a proud (mum) of a lovely sweet 4 year old long haired female cat, it was devastating when one morning she was unable to move and clearly in pain. I took her immediately to the vets with the reassurance that I had PETPLAN insurance. The vets were brilliant with her treatment and she has made a full recovery. My claim was dealt with very promptly and I had an e-mail outlining my claim. I was please to see that the e-mail felt personal to me and my cat. I would… Read Full Review

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★★★★★

“Prompt claim payment”

Written on: 14/09/2014 by Aryanna198 (1 review written)

My dog has an ongoing illness which has resulted in several claims, each time PetPlan payout promptly straight into my bank account, which saves a trip to the bank to pay in cheques every couple of months. The fact that PetPlan will accept the claim direct from my Vet or Davies Animal Hospital all helps to make the experience as quick and painless as it can be. A good experience throughout apart from watching my dog suffer and the long journey down the A5 to Davies Animal Hospital… Read Full Review

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★★★★★

“Great help when you need it”

Written on: 11/09/2014 by LaraV (1 review written)

I have been extremely impressed from Day One with Pet Plan. When our dog became really ill as a puppy, they paid out without any fuss even though we were only on the free insurance they supply for the first few weeks. Sadly our dog has had more than his fair share of bad luck with his health but I have never had to worry about getting him the very best care possible because Pet Plan have consistently stepped up when we needed them to. They have also been able to give really helpful advice… Read Full Review

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★★★★★

“Super Quick Payment”

Written on: 11/09/2014

PetPlan claim forms are easy to download online, easy to fill in. Payment was very quick, no hassle, straight into my bank account. As it looks like my cat will need ongoing treatment for her liver, I am pleased I am with Petplan as they offer an ongoing claim system for existing illness. Would recommend Petplan… Read Full Review

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★★★★★

“Always Excellent Service”

Written on: 11/09/2014 by susancarter64 (1 review written)

My cat is a very old lady now at 18 and a half with one or two health issues. Whenever I deal with Pet plan the staff are polite, friendly and professional. There is never any quibble when I put in a claim for medication or a visit to the vets. The money is paid in to my account very quickly. In the past when my other cats have passed away I have been treated with dignity and respect. I would not purchase pet insurance from anywhere else… Read Full Review

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★☆☆☆☆

“Very poor service. Had to speak to 10 different...”

Written on: 11/09/2014 by Peter478 (1 review written)

Very poor service. Had to speak to 10 different members of staff. Claim took over a month to complete. Chose to be paid by electronic payment and eventually got first payment by cheque but second payment electronically. Overall am disgusted with the whole procedure… Read Full Review

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★★★★★

“Payment of Claim”

Written on: 08/09/2014 by 111McNeil (1 review written)

As a 69ear old man who has never before claimed for anything,i wasunsure what to expect. May isay that the way our claim was dealt with and the way we were kept advised of what was happening was nothing short of perfection. May I say a big thankyou to everyone involved… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/09/2014 by Walkersj215 (1 review written)

I have a 4 year old Lab and he has been insurance with Pet plan since I got him at 12 weeks. It was more money than other companies but I am so pleased I did it. I have had to use this insurance far more than I ever thought I would and they have been brilliant every time. The claim form is easy to complete, the process is quick and they keep me notified when they receive my form and when it's been processed. I've never had to ring them and I've never had any problems. All claims have been paid… Read Full Review

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★★★★★

“Very simple”

Written on: 07/09/2014 by tlReeves334 (1 review written)

I have every confidence that pet plan will indeed look after my pets , the reasonable cost to insure both pets means it is very affordable , I made a claim, just downloaded the claim form , after a short time my claim was settled and paid straight into my account.I can honestly say at this moment in time I have nothing bad to say about this company. This is my second company I have been with , I left a big named supermarket pet insurance because they gave me so much grief over a claim that… Read Full Review

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★★★☆☆

“Not impressed with Customer Service”

Written on: 07/09/2014 by syMelton106 (1 review written)

I wasn't pleased with the service i recieved setting up my policy. They called me and the phone was disconnected. I tried calling back (at my cost) and obviously spent a fortune trying to set up my policy. Complaints department are also very good at reading scripts, no compensation for my phone bill. Good job my vet recommend them or I'd be taking my insurance elsewhere… Read Full Review

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★★★★★

“insurance”

Written on: 06/09/2014 by Cooley151 (1 review written)

All claims that I have made have been settled promptly and all questions I have asked have been answered by confident operators. I have recommended PetPlan to friends and colleagues… Read Full Review

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★★★★★

“Brilliant pet insurance ”

Written on: 06/09/2014 by naomi01452 (2 reviews written)

I adopted my dog with 4 weeks free pet insurance from pet plan, I decided to carry on the insurance so got another 4 weeks free. After about 2 more weeks I found a lump on my dog, took him to the vets and found out it was cancerous. He had to have an the lump removed and he has had chemotherapy for the last year every month. Pet plan has paid out with no problems, even when I was still having the 4 weeks free. I am so glad I decided to carry on the insurance with them. I have just had my… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/09/2014 by AndyGibbs (1 review written)

I am very impressed with the way you are handling the claims for my dog Lucy the payments into my bank account are made very soon after the claim has been made very much appreciated… Read Full Review

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★★★★★

“Outstanding service”

Written on: 04/09/2014

We have insured both our cat and dog with Petplan fortunately from when we adopted them. The service we have received over the last six years has been outstanding. Our cat was diagnosed with Lymphoma earlier this year and all our claims have been paid promptly… Read Full Review

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★★★★★

“Pet Insurance Service”

Written on: 04/09/2014 by Elexa (1 review written)

Great service from PetPlan as always. I am so grateful I have my pets with Pet Plan as they are always helpful, efficient, superfast to respond and just give me the feeling of being taken care of. Or rather of my cats being taken care of. Although I feel taken care of too! It is a really nice surprise today to receive a cheque back from Pet Plan because it is always hassle free with them. Thanks a STACK… Read Full Review

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★★★★★

“Worry Free Time”

Written on: 04/09/2014 by Erickson280 (1 review written)

Must have you if you love your pet. Best service and treatment I have ever seen. Made possible by have Pet Plan I would not be without it. Recommend to all pet owners, it is a must have. Thank you Pet Plan… Read Full Review

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