Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.2 / 5
1242
81% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“Alive and well”

Written on: 03/06/2015 by fgReynolds35 (1 review written)

Took my dog to the vet for what I thought was a simple problem; within days he had a two hour surgical procedure for cancer. Without the backup of Pet Plan I would have struggled to make this possible and the thought of ongoing treatment that may be needed would have given great cause for concern. But having the assurance of Pet Plan whatever happens I can relax; payment was quick straight into my bank. No questions were asked about the need for this treatment. Being a pensioner I have often… Read Full Review

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★★★★☆

“Claim”

Written on: 01/06/2015

Having a puppy for two weeks and then having to make a claim was not anticipated!! So grateful to the petplan team and my vet for a simple and speedy process. It's stressful enough having a poorly puppy especially in those first few weeks. The claim form is easy to fill out and and simple to follow, a good thing since you're already stressed! The funds are released directly into your bank account without having to fuss with 'cheques in the post' On this occasion I haven't needed to chase… Read Full Review

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★★★★★

“amazing service from pet plan! ”

Written on: 01/06/2015 by BronsonClay (1 review written)

Pet plan reliable pet insurance they do exactly what your policy says no questions asked. I will definitely continue with pet plan for as long as I have my dog… Read Full Review

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★★★★☆

“payment was settled quickly and easily I just...”

Written on: 31/05/2015 by Albie4 (1 review written)

payment was settled quickly and easily I just completed the form thankyou… Read Full Review

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★★★★★

“Road to recovery help for Sasha”

Written on: 31/05/2015

I found the help line very helpful and pointed me in the right direction very clearly. And everything they said has worked with ease making life far more easy for myself. I would tell friends that the service is excellent and the speed at which payments are made to you is very good - I have no reason to dislike any of the service you offered me at the time of our claim. … Read Full Review

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★★★★★

“EXCELLENT”

Written on: 30/05/2015 by LILAHELLA (1 review written)

SPEEDY PAYMENT OF CLAIM, EXCELLENT CUSTOMER SERVICE. WOULD HIGHLY RECOMMEND THIS POLICY TO FRIENDS AND FAMILY… Read Full Review

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★★★★★

“Pet Plan are amazing!!!”

Written on: 30/05/2015 by CraigHowarth (1 review written)

Unfortunately our family dog Honey became ill and needed emergency surgery and with that comes stress upset and cost but I can not thank petplan enough for there rapid response and help in our time of need I would recommend petplan to anyone who hasn't got pet insurance it just shows you don't know what's round the corner… Read Full Review

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★★★★★

“Fantastic service”

Written on: 30/05/2015 by Catwoman18 (1 review written)

Petplan are excellent. They are very friendly and helpful and take the time to ask how your pet is. I would definitely recommend to family and friends… Read Full Review

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★★☆☆☆

“Elderly pets”

Written on: 29/05/2015 by Kingjk199 (1 review written)

Overall, you will note the company gets a good review for prompt payments etc. However, watch the premiums rise through the roof and then get a +20% penalty on top for any treatment when your dog reaches 10 years old. They say it is for covering the advanced technology in investigations etc but that is an excuse. I think it is an easy way of making more money for their vast organisation. If you try and get out of Petplan and your dog has an existing condition, no other insurance company… Read Full Review

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★★★★★

“Pet plan insurance”

Written on: 28/05/2015

It is good to know as a pensioner that I can claim back nearly all that I spend on my dog's essential insulin and syringes, and will be able to do so for the rest of his life. His diabetes won't go away, but keeping it under control, keeps him happy and contented, and no-one knows he has it, unless I tell them. Obviously as he has got older the excess has got bigger, but after the first year of diagnosis, before he counted as a senior dog, the change was less. Thank you… Read Full Review

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★★★★★

“Excellent service, with speedy payment. ”

Written on: 28/05/2015 by kvGriffith205 (1 review written)

Simple to fill out the form. It is always processed quickly and the money is paid straight into my bank account. Although the monthly premium is higher than other companies for a similar product there has never been any issues with claiming for any problems our pets have had. I would definite recommend this to anyone looking for pet insurance. It completely takes away the worry of bills when your pet is ill. Thank you Pet Plan… Read Full Review

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★★★★★

“Pet plan don't quibble!”

Written on: 27/05/2015 by Lillvanden (1 review written)

We have had our springer spaniel for 14 months, during which time she has been plagued with a difficult - to - diagnose collapsing condition. She has required extensive testing procedures and hospitalisation. Pet Plan have always been supportive and extremely fair, they have never questioned and never quibbled. In conversation with Pet Plan staff, we found the gentleman we spoke to helpful, understanding and charming… Read Full Review

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★★★★★

“Hassle free and friendly”

Written on: 27/05/2015 by KinsleyChase (1 review written)

Couldn't have asked for a speedier and more helpful resolution to my claim, kept up to date by email, text and online claim tracking. Would recommend Petplan to anyone needing pet insurance. Always polite and friendly on the phone at such a worrying time...10/10… Read Full Review

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★★★★★

“All the stress taken out!”

Written on: 26/05/2015 by Planetdebs (1 review written)

Our wonderful , but lively cat Violet, managed to get herself knocked down and broke a pelvis in the process. She required an op and I have to say that Petplan have were amazing at paying out in such a timely manner (within 10 days) and being generally very efficient. Don't even hesitate when it comes to insuring your pet - things can happen out of the blue and cost a small fortune. This claim alone is heading for £3,000! Because she was covered, it also meant that we could send her to the… Read Full Review

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★★★★★

“First claim”

Written on: 26/05/2015 by Welch279 (1 review written)

I have to say that i am really impressed that the worry of having to pay for my dogs treatment was taken away. Petplan paid the money straight into my account within five days of me claiming. Brilliant. I am do glad that I choose them to insure my pet. My only worry was that my vet wanted payment upfront, which is why the payment being paid back into my account was a god send. No waiting for cheques to arrive and then having to bank them… Read Full Review

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★★★★★

“Claim was sent in directly but the Vets. Wonderful. No...”

Written on: 26/05/2015 by Finley353 (1 review written)

Claim was sent in directly but the Vets. Wonderful. No forms to fill in and chase up… Read Full Review

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★★★★★

“good service”

Written on: 25/05/2015 by Schultz314 (1 review written)

very prompt payment and e mail to say when to expext payment. I have always told friends that Petplan offers an excellent service… Read Full Review

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★★★★★

“1st class service”

Written on: 25/05/2015 by Morrow207 (1 review written)

Very impressed with the ease of making a claim and kept informed throughout the process. Claim was settled very quickly and being able to have it paid directly into your bank account really helps. Love the way you can track the claim online and that you receive emails to tell you when they have the received the claim, and when the claim is settled. Would highly recommend to any pet owner!!… Read Full Review

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★★★★★

“Efficient and fast service ”

Written on: 24/05/2015 by Isla1964 (1 review written)

Having made the fatal error of stopping insurance two years ago and then needing £900 for vets bills for one cat we joined Pet Plan after looking at different reviews. After just under a year the second cat hurt his leg resulting in treatment of over £200. Printing off the claim form was easy and payment to our bank account was made within two weeks with no fuss and an emails to tell us it was being handled and then another to say paid. We could not fault the service… Read Full Review

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★★★★★

“Cannot fault Petplan's service!”

Written on: 24/05/2015 by clairechaudoir (1 review written)

There are not many insurance companies who settle claims within a week without any quibbles or trying to wheedle out of paying. The service is efficient and it was easy to track our claims online. Our cat was in a road traffic accident and needed over £2500 worth of treatment. Apart from the £85 excess, this was all paid into our bank account in time to pay our credit card bills. I am so pleased I insured our kitten right at the beginning, though I never for a minute thought we would need to… Read Full Review

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