pet plan uk pet insurance reviews | Watch This Item.

Average Ratings
Customer service5.4/10 Based on 25 ratings
Value for Money4.4/10
Reviewer Rating4.4/10
Overall Rating4.2/10 Based on 34 ratings
38% Recommended12 out of 32 Reviews
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32 Review Centre Pet Plan UK Pet Insurance Reviews

  • Full review by
    fwatson99
    on 16th Apr 2009


    User Rating : 10
    Respect : -1

    Good Points: Always easily contactable by phone. Extremely sympathetic and helpful staff and most importantly of all, they pay out extremely quickly. I ran up a bill of £2000 in one week and had the money back within 4 weeks.

    Bad Points: None. Don't understand some of the negative reviews I've seen about Pet Plan as I've found them absolutely wonderful to deal with.

    General comments: Fantastic service from Pet Plan over the years. My cat has an ongoing medical condition which he will have for life. He has had numerous other problems caused by this and Pet Plan have been there every step of the way for us. My cat attends the Glasgow University Animal Hospital and there has never been any problem with his insurance even though he generally maxes it out ( £4000 per year). I have always found the service extremely helpful and have never had a problem contacting them. Really couldn't recommend Pet Plan enough.
    fwatson99's review and ratings     | 152 words

  • Review by
    Tina Eades
    on 20th Mar 2009


    User Rating : 0
    Respect : 0

    This total lack of customer service of any quality continued for three months during which time my horse suffered an related episode of colic and due to her other problems was euthanaised. Every call and letter I wrote brought back the most distressing circumstances of my horses death. Pet plan have a very good advertising campaign which in my experience has been totally misleading. My claim was finally settled despite a three month wait because they initially said they wouldn't pay due to an ex ...
    Tina Eades's full review     | 266 words

  • Review by
    nick gill
    on 10th Feb 2009


    User Rating : 0
    Respect : 0

    You can not contact anybody directly on the 'customer compliants' number, instead you have to leave a message and wait for them to call you back. I have had claims refused on seemingly contradictary as well as what I thought was absolutely ridiculous grounds, and in opposition to the opinions of my vet. Ultimately it comes down to the opinion of their inhouse vet against your own vet
    nick gill's full review     | 69 words

  • Review by
    Guest.
    on 18th Jan 2009


    User Rating : 1
    Respect : 0

    My dog has been insured with Petplan since I got her aged 8 weeks, she is now 10 yrs old with a heart condition. Claims settled reasonably quickly, new form sent with each settlement. I have to pay £35 premium per month, an excess of £105 each year plus 20% of every claim. She needs £120 medication each month of which I am reiimbursed approx £52 net. This is not good value for money and is certainly not peace of mind; 20% of vet's fees could represent a hefty bill if life ...
    Guest's full review     | 103 words

  • Review by
    Twoptions
    on 2nd Jan 2009


    User Rating : 0
    Respect : 0

    I took out the top level Petplan UK insurance and had it for a couple of years. I then claimed for a procedure that my dog needed and qualified for with the high excess I got half of my claim for £180.00 back. The next years premium increased by exactly the amount of my claim. Which got me thinking is this what they do with there "insured for life" they just keep jacking up the premiums every year to cover there outgoings? If you read the small print it kinda hints at this. I stopped my c ...
    Twoptions's full review     | 211 words

  • Review by
    Me at work
    on 11th Dec 2008


    User Rating : 0
    Respect : 0

    Having once been a little slow settling claims, Petplan have gone sharply downhill of late. Failure to action callbacks, SLAs failed for settling claims, providing data, ignoring requests for refunds etc etc etc. Worryingly, one of the vets at my local practice mentioned "on the quiet" that they had started querying very straightforward claims too. They no longer have a unique selling point in lifetime cover for conditions, as other providers are starting to offer this on their service too. We'd ...
    Me at work's full review     | 200 words

  • Review by
    smartlynn
    on 8th Oct 2008


    User Rating : 10
    Respect : 0

    My pets (various) have been insured with Pet Plan for the past 14 years and when I have had to make a claim, I have never had a problem. They have always received my paperwork and that of the vets and have never said that they would not cover for a condition which I have claimed for.
    smartlynn's full review     | 79 words

  • Review by
    bennydog
    on 21st Sep 2008


    User Rating : 9
    Respect : 0

    My current dog GSD, is the third I have insured with Pet Plan. I'm pleased to say that I have never had any problems with them. My GSD, sadly, has hip displasia and will probably need an expensive operation at some time. It is so reassuring to me that I know the cost will be covered by PP as I could never afford it myself. I'm only too pleased to recommend them.
    bennydog's full review     | 83 words

  • Review by
    Comicforce
    on 17th Aug 2008


    User Rating : 0
    Respect : 0

    Pet plan as far as I am concerned have NOT given me good service. I had the unfortunately bad luck to lose two kittens last year, and the hoops we had to jump through to get them to pay, was just horrible.. with all the stress and upset due to losing the kittens, I just couldn't be bothered to pursue them further, and we lost out. This year, I have had a cat insured, who unfortunately got sick.. They refused payment, once more. They claim she got sick before the 14 day exclusion. However this is ...
    Comicforce's full review     | 201 words

  • Review by
    jonnyb1972
    on 12th Jul 2008


    User Rating : 1
    Respect : 0

    I have four show boxers and all are insured with Pet Plan Pet Insurance. They have always been great at paying out etc. However my last three claims have all been refused on absolute ridiculous grounds and in direct opposition to the written findings of my vet. There claims team seems to now think that it has superior knowledge to that of my vet. I am appealing my latest claim and if needed taking them to court. I don't know what qualifications are required to be claims assessor but I am sure it ...
    jonnyb1972's full review     | 145 words

  • Review by
    bernesemad
    on 9th Jul 2008


    User Rating : 10
    Respect : 0

    I have almost reached my limit per year on two occasions and Petplan have always paid them quickly and in full with no problems. My dog would almost certainly have had to be putdown by now if it hadn't been for Petplan allowing me to get the very best care for him without any worries about paying for it all. I still have ongoing claims for his two conditions and although his premiums are now expensive I have more than had back every penny I have paid in premiums over the 7 years he has been insu ...
    bernesemad's full review     | 156 words

  • Review by
    DudleyPeanut
    on 19th Jun 2008


    User Rating : 10
    Respect : 0

    They now include dental. I had a Petplan policy and my cat developed diabetes and I was using up my entire limit for the year. I switched to petsecure 2 and now have twice the amonth of money a year for diabetes plus dental coverage! Awesome!
    DudleyPeanut's full review     | 77 words

  • Review by
    jamespearce
    on 22nd May 2008


    User Rating : 10
    Respect : 0

    Before you take insurance with any1 speek to your vets !!! The vets will not lie about it as they want there money too ! Petplan have been around for almost 40 years and have got it right! If your dog or cat gets ill then they will pay for this for the rest of the pets life . most companys will stop at some piont!
    jamespearce's full review     | 88 words

  • Review by
    peto01 Rank: Sergeant
    on 20th May 2008


    User Rating : 0
    Respect : 0

    Petplan Pet Insurance is poor, claims handling...lost paperwork...attempted to wriggle out of paying by claiming blatantly incorrect information ... repeated resending of documentation requested... All this to get out of paying £60...the next years premium on my animals would have been 3 times that...but they're not getting it!
    peto01's full review     | 50 words

  • Review by
    Guest.
    on 4th Apr 2008


    User Rating : 0
    Respect : 0

    My claim has been going on for 2 months and delayed all because they keep on advising they do not have my dog history! They requested it once and never chased it, now they have been chasing it they still haven't found it on their fax machine even though the vets claimed they have sent it at least twice! I have been fed wrong information by their customer service consultants, they do not look into the detail and even when you ask about information they have no investigative skills! It is an abso ...
    Guest's full review     | 114 words

  • Review by
    Guest.
    on 29th Mar 2008


    User Rating : 8
    Respect : 0

    I have been a petplan customer for 13 years (since my best friend was a pup) and for many years they have been excellent. My Labrador recently died but over those years she enjoyed some of the best medical care an animal could get. At 10 years she developed cataracts in both eyes & pet plan covered the costs of having these removed ( 2500+ pounds), the operations were a reasonable success but she soon needed regular expensive medication to keep the eyes "comfortable", to cut a long story short t ...
    Guest's full review     | 205 words

  • Review by
    praxeas Rank: Lance Corporal
    on 13th Feb 2008


    User Rating : 1
    Respect : 0

    Don't be fooled by the fact Petplan Pet Insurance call themselves 'the pet people', yes they specialise in pets, but they charge too much as well. Shop around and you can get a better policy elsewhere.
    praxeas's full review     | 47 words

  • Review by
    rw83623
    on 5th Jan 2008


    User Rating : 0
    Respect : 0

    I have 2 dogs. last year Petplan did a pre-policy for one who has Lipoma. For exclusion by virtue of Pre-exisiting Condition, they listed ?Tumours, cancers, lipomas and associated conditions?. I was concerned because lipoma is only a small subset of Tumours. So, they attached a letter stating they'll review claims submitted on a case by case basis to determine if they're related to the existing Lipoma. This was fair. This year, for my other dog, in her history she had arthritic changes on her sp ...
    rw83623's full review     | 623 words

  • Review by
    mkchance
    on 28th Dec 2007


    User Rating : 10
    Respect : 0

    Great Cust service..Great coverage
    mkchance's full review     | 19 words

  • Review by
    starskyhutch123
    on 26th Nov 2007


    User Rating : 0
    Respect : 0

    I chose Petplan insurance even though they are expensive because of the reputation of the company for dealing with claims but I regret doing so as they have not been at all helpful in doing the right thing by my kitten. Its also annoying that they have call centres overseas. I would not recommend them to any other pet owners as the excess on the policy means they do not pay out small sums and in my experience they do not pay out large sums either.
    starskyhutch123's full review     | 215 words


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