Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2056
85.9% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★☆

“Great no hassle”

Written on: 03/05/2016 by Elliot29 (1 review written)

Great service from pet plan, no problems with my claim form, prompt service and prompt payment into my account. Really pleased with the service… Read Full Review

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★★★★★

“Very impressive service”

Written on: 02/05/2016 by McWilliamsbm252 (1 review written)

Our claim was handled in a friendly and efficient way and was dealt with quickly and we were kept up to date. I am delighted. I would happily recommend them to my friends… Read Full Review

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★★★★☆

“Happy dog owner”

Written on: 02/05/2016 by dtTaylor-Alt59 (1 review written)

Just had a terrible worrying time with our springer, thankfully all sorted and she's well and lively. Our claim has been handled and settled in a timely manner, my only concern is what would have happened had we not had the money to pay out up front £300 & £400 is a lot of money to pay out is there no way of changing this? I have to add that every one I have been in contact with over the phone have been extremely helpful and empathetic. Thank you for the good service… Read Full Review

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★★★★★

“Petplan scores again!”

Written on: 02/05/2016 by Tombarb (1 review written)

Thank you yet again Petplan! We never have any issues with you, and you always pay our claims without any quibble; this means that we never hesitate if our dog needs to visit the vet. Thank you for putting our minds at rest… Read Full Review

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★★★★★

“My poor little dog at the age of 18 months was...”

Written on: 02/05/2016

My poor little dog at the age of 18 months was diagnosed with Addison but Pet Plan have been brilliant. We have ongoing blood tests and injections but Pixie takes it all. Thank you to Pet Plan for all your help in our hour of need… Read Full Review

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★★★★☆

“Efficient and helpful”

Written on: 02/05/2016 by Purrfection (1 review written)

Prompt payments which help when you have a sick and costly treatment for a beloved pet. Always fair and helpful when you call to discuss treatment , clear information and always polite.The insurance costs are quite high by comparison but I would recommend to anyone as the for life cover is an asset… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 02/05/2016 by AnnieFournier140 (1 review written)

The only time I was kept informed was when my claim was received at Petplan and when my claim had been paid into my bank. I sent several emails, all of which were not responded to, will be cancelling my insurance as a result after 6 years, expected better customer service than I received after been a member for so long and this been my first claim… Read Full Review

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★★★★★

“Op on dermoid cyst on tail”

Written on: 02/05/2016 by Stanley1961 (1 review written)

My vet submitted a claim for my dog so I didn't have the hassle of doing it. Operation was performed February. This first and major bill was paid very promptly and I could track payment on e mail. Unfortunately only now have I received the final instalment. I had to phone vet several times to check they'd sent invoice and they said they had. Although I informed Pet plan the claim was not complete, in between something went wrong when a second part of the claim was made . This resulted in… Read Full Review

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★★★★★

“Perfect insurance plan for rabbits”

Written on: 02/05/2016 by Maddoxy285 (1 review written)

Prompt and excellent service with no fuss. You can always rely on PetPlan to pay out. The claim form is easy to complete and money goes directly into your bank account… Read Full Review

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★★★★★

“Very pleased with the service I have received from Pet...”

Written on: 02/05/2016

Very pleased with the service I have received from Pet Plan concerning an insurance claim after my Greyhound had an operation to have part of her tail amputated after an accident. Pet Plan have kept me informed all along with the progress of the claim… Read Full Review

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★☆☆☆☆

“Have been charged £90.00 twice for the same illness,...”

Written on: 01/05/2016 by Blue2015 (1 review written)

Have been charged £90.00 twice for the same illness, this is the same illness but within 2 years. … Read Full Review

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★★★★★

“Amazing service!”

Written on: 01/05/2016 by thekiddo2007 (1 review written)

I was delighted how rapidly my claim was settled - all it look was a signature at the vets and the claim was hassle-free. Impressed by the swift service and appreciated the confirmation e-mail. Would strongly recommend to friends and family… Read Full Review

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★★★★★

“So very pleased with all aspects of Pet Plan”

Written on: 01/05/2016 by Stanton335 (1 review written)

The service is excellent and claims are settled so quickly. We are so happy with Pet Plan's coverage for our 13 year old chihuahua/miniature pincher cross… Read Full Review

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★★☆☆☆

“Unfair”

Written on: 01/05/2016 by Hamza372 (1 review written)

I object to the fact that all the consultations and treatments have been treated separately , especially as they were but all for the same illness so I have been charged for the excess twice. I pay for all six of my pets with Petplan and have done for a long time and feel very let down. I will never recommend them again… Read Full Review

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★★★★★

“Thank you very much for your kind concern excellent...”

Written on: 30/04/2016 by Hopeg165 (1 review written)

Thank you very much for your kind concern excellent customer service. Your response has been amazing… Read Full Review

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★★★★★

“Best when needed”

Written on: 30/04/2016 by Shortlf14 (1 review written)

When our border collie started having seizures it was such a worry for us. The first thing needed was an expensive MRI scan which thankfully showed no brain abnormalities. She does however need regular visits to the vets and re-orders of medication which is another burden on your pocket. We have however been paying into Pet Plan for her and our other pets for some years now so it is always a relief to know that we have a back up plan and unlike other insurers we have always been lucky that… Read Full Review

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★★★★★

“excellent cover”

Written on: 29/04/2016

This is the second year I have been with pet plan, this was the first claim I have put in for my cat, form was easy and straight forward to fill in. Claim was dealt with very quickly. I would highly recommend pet plan… Read Full Review

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★★★★★

“Petplan for peace of mind.”

Written on: 29/04/2016

We have a Petplan lifetime policy and this has been invaluable in ensuring that our cats have had and are having the best care possible. One cat has had two different types of cancer at the same tine and another has triaditis, a complex condition involving the liver, pancreas and the bowel. Petplan has taken away the worry of the veterinary cost of treating these conditions and have dealt with each claim promptly and efficiently… Read Full Review

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★★★★★

“My dog has a congenital heart problem which has got...”

Written on: 29/04/2016 by CharlotteMacDonald120 (1 review written)

My dog has a congenital heart problem which has got worse as she has grown older. I appreciate the fact that petplan have continued to insure her and have always settled the claims speedily and efficiently. I insure all my 5 dogs with Petplan and would recommend the company to friends and other dog owners… Read Full Review

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★★★★★

“Your a star”

Written on: 29/04/2016 by Jamarcus121 (1 review written)

Dog not well straight to vets water infection but worrying shadow in bladder pet plan paid the claim straight away plus second claim for rescan to make sure shadow had gone thank you… Read Full Review

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