Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.5 / 5
3289
88.2% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★☆☆☆☆

“Customer service ”

Written on: 18/08/2017 by Hendersoncj1977 (1 review written)

Missed one direct debit payment, received email requesting other payment date. Due to changing my job, different pay date, I was not allowed to change direct debit date or pay to months together on that date. Customer services attitude stunk, explained I had no monies till that date, suggested I borrowed it from SOMEONE! The ordacaty of pet plan. The next day a email, saying it was cancelled. Rude and expensive. To all, search around for the best for your pet, I did, and for the exact same… Read Full Review

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★★★★☆

“Good service and clear help when needed”

Written on: 18/08/2017 by Hartuy72 (1 review written)

The help in making a claim was clear and concise… Read Full Review

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★★★★★

“Always an excellent service”

Written on: 18/08/2017 by puPeck471 (1 review written)

I have been with Petplan for coming up to 20 years with 7 dogs, 4 of whom are still living. I have had to claim for all of them at some stage in their lives, be it illness or injury. Petplan have never quibbled over the claims and the peace of mind I have knowing that my 'kids' can have the treatment they need without worry is very important to me. For those who say Petplan is too expensive I say YOU GET WHAT YOU PAY FOR and when something happens and I have made a claim I certainly know why I… Read Full Review

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★★★★★

“ i found petplan to be very helpful and would ...”

Written on: 18/08/2017 by Steelesr174 (1 review written)

i found petplan to be very helpful and would recommend themto my friends… Read Full Review

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★★★★★

“Pyrexia”

Written on: 18/08/2017 by adWhite205 (1 review written)

My cat was poorly he stayed with vet ovrnight i paid bill in the morning I filled in the claim from the vet emailed it to pet plan wheni thought the money should have arrived in my bank i phoned pet plan only to be told that they had not received the form on checking with the vet they had e-mailed it to pet plan a week prior. The vet rang pet plan and they said they had received it but it was overlooked . Not good… Read Full Review

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★★★★★

“No quibble claims process”

Written on: 17/08/2017 by Cierra481 (1 review written)

I have tried various pet insurances in my time but none as good as Petplan. You can get cheaper insurance plans but they often cover an item for a year and never again which is useless if you have an ongoing condition like arthritis. Petplan renews the allowance yearly so I always know I am covered regardless of how long the condition lasts.. You don't appreciate the value of this until you need it! I like the fact that there is an easy no quibble claims process and I know my vet appreciates… Read Full Review

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★★★★★

“Prompt Efficient Service”

Written on: 17/08/2017 by MikaelaFloyd316 (1 review written)

The Petplan response to my claim regarding my dog's lymphoma treatment has been courteous, efficient, speedy and helpful. The initial claim submitted via my vet's practice was handled compassionately and promptly, and the whole life cover has proven invaluable, the continuation claims via my vet have also been dealt with in a similar manner. This is insurance fulfilling its purpose. Though I barely claimed with previous dogs I have owned, I would always advise the best cover for exactly this… Read Full Review

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★★★★★

“Remarkable Service”

Written on: 17/08/2017 by Parker1978 (1 review written)

The service we have received from Pet Plan since the start of our insurance cover for our dog has been exceptional. When we took out our plan the staff were very knowledgeable about the level of covers they provide & helpful on what is best for your pet. The claims we have made have been processed without delay which is very helpful when you are dealing with the recovery of an illness of a pet. Whether the claims have been made by us direct or by our veterinary practice they have been dealt… Read Full Review

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★★★★★

“Insurance is worth it.”

Written on: 16/08/2017 by PLRose (4 reviews written)

Insurance may seem expensive but when you have an older dog vet bills happen. The claim form is pretty simple and my vet provided a comprehensive history of the treatment and costs. As these were all marked "Paid" it was simply a matter of posting everything off to Pet Plan. In what seemed like no time at all I received an email informing me that the claim had been paid minus the usual excesses. The whole process was painless with no argument and I really cannot fault Pet Plan in any way. It… Read Full Review

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★★★☆☆

“Overall experience with my Labrador ”

Written on: 16/08/2017 by PatCaldwell (1 review written)

My Labrador was referred to a veterinary hospital by my vet in May 2017. He was diagnosed with a herniated disc. The cost for this was in the region of £1450. This claim for was sent in and promptly paid. Excellent service. He was admitted a few weeks later for an operation. This bill came to £5500 . Again the claim was sent in and promptly paid. Excellent service. This was the beginning of June 2017. Cannot fault anything so far. The recovery did not go according to plan....he collapsed and… Read Full Review

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★★★★★

“No worries about dental treatment ”

Written on: 15/08/2017 by MiloMcNally1979 (1 review written)

Having been really anxious about the cost of dental treatment when I was told it was needed it was a great relief to discover that a large portion of it was covered by my Petplan insurance Thankyou… Read Full Review

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★★★★★

“Fantastic Service Always Received”

Written on: 14/08/2017 by debj66 (1 review written)

Don't know where I would be without Pet Plan. Unfortunately my gorgeous Cavalier suffers from a few different conditions. Due to having Pet Plan insurance I can afford all the medication he needs to be on for life and he is living a happy and spoilt one at that! The claim service is really simple and I receive payment fairly quickly too. I don't have to worry about taking him to the vets as I know Pet Plan will cover a majority of the vet bill. I have no hesitation in recommending Pet Plan… Read Full Review

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★★★★☆

“Didn't take long to pay up. ”

Written on: 13/08/2017 by HappyMenx (1 review written)

Overall pleased claim was paid. One slight issue. I'm sure you get lots of claims but... I had to take my dog to emergency out of hours. He had to get handed over to the day vets (different company, same building). The efficient day vets sent the form in first, free of charge, stating my pet was handed over to them. The un efficient (admin fee charged) took their time. PetPlan only took the first bill, minus the excess. I had to call and ask them to wait and add the bills together, even though… Read Full Review

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★★★★☆

“Fast service and prompt payment.”

Written on: 13/08/2017 by Sherlyn460 (1 review written)

Petplan act quickly and payment was paid straight into my bank. I would recommend petplan to anyone looking for a good pet insurance company… Read Full Review

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★★★★★

“Superb cover and service”

Written on: 13/08/2017 by Normahead (1 review written)

Petplan has given us peace of mind and impeccable service for the past six years and we couldn't ask for better care and support. Advisors are polite, knowledgable and sympathetic, always ensuring we can take our pet into treatment knowing we have their backing. Claims are settled speedily and without fuss. Much appreciated. Thank you all… Read Full Review

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★★★★★

“ I am satisfied with the way my claim was handled”

Written on: 12/08/2017 by HectorCoyle1974 (1 review written)

I was doubtful at first as I was told, initially, that as Lexy was rescued from Romania she might not be covered, in which event I would have cancelled the policy - however, all is well, so thank you… Read Full Review

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★★★★★

“GREAT COMPANY”

Written on: 12/08/2017 by Zaniyah29 (1 review written)

MY WESTIE HAS HAD A CHRONIC SKIN CONDITION ALL HIS LIFE PETPLAN HAVE BEEN FANTASTIC VERY SUPPORTIVE AND CARING NO PROBLEMS WITH ANY CLAIMS I HAVE SUBMITTED I WOULD AND HAVE RECOMMENDED TO OTHER PEOPLE AS THEY ARE DEFINATELY THE BEST… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/08/2017 by Trevinozw486 (1 review written)

Over 2 months to settle a basic claim, constantly delaying payment saying they needed more information, but when contacted told me they didn't need anything. Customer really poor - "systems and processes" constantly blamed for the delays which resulted in the customer being out of pocket… Read Full Review

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★★★★★

“First Class Pet Insurance”

Written on: 11/08/2017

Pet Plan are a First Class Pet Insurance because they have made the stress of coping with a poorly pet less stressful, by settling all claims related to our dogs epilepsy. The claims are always dealt with in a prompt,efficient manner,with no quibbles and a caring attitude.I would highly recommend this insurance to anybody,they are simply THE BEST, I would not consider using anyone else… Read Full Review

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★★★★★

“What a relief”

Written on: 11/08/2017 by ReeseWyatt215 (1 review written)

Cannot fault the way in which our claim was dealt with .After only a year with our lovely rescue she needed emergency treatment unexpectedly when we were dealing with another problem.Our bill rocketed to thousands overnight.However Petplan 4 Life came to the rescue all paid barring our excess with minimum fuss and in good time.No question was too stupid and staff very polite and knowledgeable.I found the same before and would not go anywhere else… Read Full Review

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