Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.4 / 5
2842
87.7% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Pet Plan UK Pet Insurance www.petplan.co.uk - Ask a question now

Media Gallery for Pet Plan UK Pet Insurance www.petplan.co.uk

Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“It's a relief to know that my pet can get treatment...”

Written on: 27/02/2017 by wrHorton187 (1 review written)

It's a relief to know that my pet can get treatment that I would. It be able to afford without Petplan. Excellent, easy, fast service… Read Full Review

Report this review
★★★★★

“exellent service”

Written on: 27/02/2017 by ErikBeck284 (1 review written)

I have 3 cats and 1 dog all insured with pet plan and over the years when I have had to claim they have been extremely good in all matters, I thoroughly recommend them to anyone with pets as in this day and age it is so important to insure all pets, cats and dogs. Regardless and we all hope that we do not need to claim too often it is still important just to have that peace of mind that if anything went wrong pet owners are covered for the unexpected which Pet plan gives that re-assurance.. I… Read Full Review

Report this review
★☆☆☆☆

“Please listen- My dog is dead! ”

Written on: 26/02/2017 by Carolmreynolds (1 review written)

My claim for hydrotherapy for Sasha started in early summer last year. It has been kicked around from pillar to post with paperwork lost on several occasions and duplicate phone calls made to me by people who don't listen. I have lodged an official complaint. My dog died in November and since then I have had nothing but grief from Petplan. Claims department and customer services department seem to think they are from different planets and obviously do not communicate with each other on claims… Read Full Review

Report this review
★★★★★

“My pet dog”

Written on: 26/02/2017 by Cowanad313 (1 review written)

I am always very happy with the way in which Pet Plan handle claims. I have a very active spaniel who is slightly accident prone so have needed to make a few claims. These are always handled very quickly and efficiently. Any telephone queries I have made have always been handled in an extremely helpful, friendly way… Read Full Review

Report this review
★★★★★

“Very satisfied thank you”

Written on: 26/02/2017 by KristenNewman302 (1 review written)

All very satisfactory very pleased and have been with Pet Plan for many years even before they where called Pet Plan and where Dog Breeders in Bournemouth… Read Full Review

Report this review
★★★★★

“Peace of mind”

Written on: 26/02/2017 by Randall302 (1 review written)

Vet bills become very large very quickly. It is reassuring to know that Petp!an will settle them without fuss and directly into your bank accounts… Read Full Review

Report this review
★★★★★

“Looking after taz”

Written on: 26/02/2017 by Aadenc408 (1 review written)

Excellent service friendly helpful and sympathetic… Read Full Review

Report this review
★★★★☆

“Great cover & customer service support when things go...”

Written on: 26/02/2017 by 394Moran (1 review written)

Being the owner of an elderly rescue cat, I've had to claim numerous times for her many health issues. Our New Year started with a visit to a cat cardiologist, which does not come cheap. Unfortunately my claim got stuck in the system somewhere, received but not processed. After 2 phone calls to the call centre, very lovely people who kindly asked after the cats wellbeing while they tried to sort the problem. Unfortunately for me, the claim was still not processed, so I took to Twitter, got an… Read Full Review

Report this review
★★★★★

“Brilliant online service”

Written on: 26/02/2017 by 132Leslie (1 review written)

Thank you - Tess is now fooly recovered. Very impressed with new (?) service that allows my vet to send direct claim to you & and you speedy response & payment. Would recommend Pet Plan highly to anyone looking for pet insurance… Read Full Review

Report this review
★★★★★

“A much needed service with Petplan.”

Written on: 25/02/2017 by Gilberto223 (1 review written)

Our Vetinary Centre has as ever looked to our dogs with much care and attention. Not least in their attention to detail regarding Petplan and its forms. I would not be without Petplan as our dogs do have a habit of eating everything and anything and they dont know the difference between food and poison - they dont read labels unfortunately. Petplan does provide some comfort as we know we are covered should our dogs do anything silly or become ill. The only complaint I do have is that it can be… Read Full Review

Report this review
★★★★☆

“Good and bad!”

Written on: 24/02/2017 by Tristianf382 (1 review written)

I have used Pet Plan for many years having at one time about 6 cats and 1 dog covered. As they get older obviously the insurance becomes more expensive - too expensive, particularly for my dog who is coming up to 14 with three major conditions. Despite saying that having the insurance has always been a help knowing that I would get something back on my veterinary fees. I think the extra 20% is just a little too high when the annual cost of the plan is so expensive with an older animal… Read Full Review

Report this review
★★☆☆☆

“Confused!”

Written on: 23/02/2017 by LolaDuckworth192 (1 review written)

Information told by your telephonist is not the same as received in correspondence from yourselves. This is very misleading and distressing to clients. Poor service… Read Full Review

Report this review
★★★★★

“Ongoing cruciate ligament problems”

Written on: 23/02/2017 by Caseyqs1972 (1 review written)

After having had labradors for 45 years we were well aware of the need to restrict hectic exercise in young labradors. Our dog was carefully managed and had limited exercise up until 2. Had Arden Grange grain free food with Glucosamine, MSM and Chonroitin. Every care was taken of her. Despite this, we were very sad to see her go on to experience such pain. However, to take a positive from this, ALL my telephone calls to various of your representatives have been sympathetic, helpful and… Read Full Review

Report this review
★★☆☆☆

“Waited 6 weeks for claim to be paid”

Written on: 23/02/2017 by 3dogs (1 review written)

First, thank you for finally paying my claim, although not in my account yet. I have never insured my dogs before doing so with Pet Plan now that I am retired and on limited income. I thought it would be worth the premiums in order to make me feel more secure if anything unexpected happened to one of my dogs. I have been with you for more than 3 years and this was my first claim. I was told that you were the 'best' and only wanted the 'best'for my beloved dogs. I have been extremely… Read Full Review

Report this review
★★★★★

“Thank goodness”

Written on: 23/02/2017 by Iliana395 (1 review written)

It's very distressing when your loved pet is ill thank goodness we have pet plan. Easy to understand web site and easy claims procedure has taken a lot of worry out of this situation many thanks… Read Full Review

Report this review
★★☆☆☆

“Insensitive letter”

Written on: 18/02/2017 by MadelynDowd (1 review written)

Although the service and payment was done with no fuss and pomp payment. I felt that the email sent to inform me that my claim had be delt with. It was the end of the email that I felt was insensitive as it wish me and my dog best wishes. As my dog had die due to this illness. Which they were aware of as I had tick the box on the claim form. This is the reason I have only given 2 stars… Read Full Review

Report this review
★★★★★

“Filling in the claim form after Kirstie's operation...”

Written on: 16/02/2017 by Westonl124 (1 review written)

Filling in the claim form after Kirstie's operation could not have been simpler. Prior to completion, the telephone conversation I had with a member of staff clarified a few details and I was left in no doubt that my claim would be dealt with quickly. The email confirming payment of the claim gave relevant information in a clear and concise manner, making the whole process much more personal. It is heartening to know that should we require to make claims in the future, they will be dealt with… Read Full Review

Report this review
★★★★★

“Three cheers for Petplan.!!”

Written on: 16/02/2017 by Walkerqa339 (1 review written)

An excellent service. Claims are dealt with very quickly and the claim form is easy to complete. Telephone staff deal with any queries efficiently and Petplan provide updates during the progress of the claim. I have used Petplan for all the pets I have insured and would not hesitate to recommend it to anyone. It gives me peace of mind to know that there is help available towards the often high costs of veterinary treatment… Read Full Review

Report this review
★★★★★

“My Airedale olli”

Written on: 15/02/2017 by M5tne (1 review written)

I cannot fault pet plan we have had Olli for 11 years in august and he has had one or two problems which when claimed for have been promptly. I cannot fault them. I would recommend any person purchasing a new pet to take out a plan I know some people may think they don't need to, but in the long run it could cost you thousands in vet bills and with this you know you can give them the care they need. Thank you petplan … Read Full Review

Report this review
★★★★★

“service from petplan”

Written on: 15/02/2017 by Trenton154 (1 review written)

from start to finish my claim for vets bills was dealt with swiftly. no qualms and no problems. I would recommend petplan for anyone else wanting a good level service… Read Full Review

Report this review
overview