Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
73.2% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★☆

“payment”

Written on: 29/08/2014 by Boorla7 (1 review written)

I have used Petplan for a year with this veterinary practice. The service from Petplan was first class. The only disappointing aspect was the fact that I had to pay the invoice up front and wait for the claimed refund. In the past with previous vets the invoice has been settled by the vet claim and I have just had to pay the excess… Read Full Review

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★★★★★

“Great service as usual. Prompt efficient and...”

Written on: 28/08/2014 by Finnegankx328 (1 review written)

Great service as usual. Prompt efficient and supportive staff. Many thanks… Read Full Review

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★★★★★

“excellent care for pets and their owners”

Written on: 28/08/2014 by BrittanyReid (1 review written)

I have had to take my dog recently to the vets where he was given excellent care and required surgery which can be expensive, I had to make a cliam from my insurance. The claim was dealt with quickly nad efficiently, I was kept informed about what was happening and given a summary report when it was all completed… Read Full Review

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★★★★☆

“very quick response!”

Written on: 27/08/2014 by RhiannaKennedy (1 review written)

First time I have use Petplan to claim. The claim form was easy to fill in and response to pay out was very quick. I would recommend to a friend, especially as a percentage goes to helping other animals. It was useful having feedback via email so able to track what was happening with claim. It would be useful if I get sent another claim form for next time… Read Full Review

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★☆☆☆☆

“Loyal customer”

Written on: 27/08/2014 by Griffith454 (1 review written)

Loyal customer for 8 years put claim and would pay out!!!… Read Full Review

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★★★★★

“Excellent service from start to finish”

Written on: 25/08/2014 by Roger431 (1 review written)

Our Yorkshire terrier Alfie had surgery on his knee while he was recovering he managed to break a bone in the leg which resulted in more surgery and a external frame being fitted to his leg while the bone healed Petplan have been fantastic every step of the way and I would highly recommend them to everyone. We lost our other dog Dillon suddenly to cancer earlier this year petplan were very understand when a blubbering wreck rang to make a claim and again all went smoothly which is what you want… Read Full Review

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★☆☆☆☆

“Have I been ripped off by Petplan?”

Written on: 24/08/2014 by exDelaney289 (1 review written)

We took our dog to the vet's to check over the dozen or so lumps and bumps that appeared over the last month. He advised us to bring him back for investigative surgery to remove and send the tissue off for laboratory tests. We contacted Petplan Insurance and they said we were covered to go ahead. The following week, the operation went ahead and all the lumps were removed and sent to the laboratory. A couple of weeks later stitches were removed and we were given the lab results. There were a… Read Full Review

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★★★★★

“Totally Trustable Plan”

Written on: 23/08/2014 by Ryder5 (1 review written)

Any claim we have made with Petplan has been paid up immediately, with no argument first. The only thing we did wrong was to forget to have a former beloved cat insured. This was a hideously costly error costing us thousands of pounds. I am so glad that I insisted our current cat is insured. I knew that whatever the vet needed to do when 'Lettie' was ill, I was safe to tell him to go ahead. I find that Petplan is an honourable company to deal with. Wishing other insurance companies took a leaf… Read Full Review

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★★★★★

“Speedy and considerate settlement”

Written on: 22/08/2014 by ShazronW (1 review written)

Our puppy Frank had an accident and we had to take him to an emergency vet. Happily he has fully recovered but at the time it was very scary and when he needed x-rays I paid without hesitation. In total Frank's accident cost us nearly £350. Money is tight at the moment so it was a big relief when we received reimbursement (less the excess) particularly as I was concerned that as we had had to go to an emergency vet rather than our regular vet things might be held up or not paid. Thank you pet… Read Full Review

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★★★★★

“Quick easy and efficient ”

Written on: 21/08/2014 by lowrisnail (1 review written)

Had an unexpected trip yo the vet with an injured paw on a Sunday which resulted in a nice bill. Within a week of pet plan having the form I looked online and was surprised to see it had been processed already and the payment figure i had expected was agreed. A few days later the money was back in my account. So easy and straightforward, no fuss and no phone calls. Would never consider another company for pet insurance… Read Full Review

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★☆☆☆☆

“Utter waste of money”

Written on: 09/08/2014 by iuMcKay166 (1 review written)

I've been a customer of Petplan for many years. My cat escaped and I enquired about a claim towards help towards advertising costs and offering a reward. This is something that Petplan say is covered by my policy. However, they refuse to pay towards advertising costs and offered a measly £40 towards a reward. Complete waste of money - I'm cancelling my policy right now!… Read Full Review

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★☆☆☆☆

“Complete Waste of Money”

Written on: 08/08/2014 by fxSears167 (1 review written)

Purchased our dog from local cats and dogs home 6th July 2013. On the 25th June 2014 I noticed he managed to crack his k9 tooth don't know how but he did. Took him to the vets was told the tooth needed to come out which I knew even before going to the vets. Told them he was insured through petplan and they seem pretty confident that petplan would pay for the treatment. Found out a couple of weeks ago that they won't pay out because he hasn't had a yearly dental checkup asked if they could… Read Full Review

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★☆☆☆☆

“Waste of time and money! ”

Written on: 30/07/2014

I have a 9 month old shihtzu. Have been paying £27 a month for pet plan insurance. She had to go to emergency vets a couple of months ago because of breathing problems due to paint fumes. Just spoke to pet plan as I have heard nothing at all about the claim I had made.......only to be told she isn't covered because as a breed they suffer with breathing issues. Also just been told that she isn't covered for a hernia she is having removed......again can be a condition that comes back. So? What… Read Full Review

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★★★★★

“Excellant value for money”

Written on: 15/07/2014 by Wrentj202 (1 review written)

I have had my Jack Russell for a year now from a puppy, he has had to have three operations, one for a hernia, one for hip surgery and another for a blockage, as he had swallowed some rubber and it had got stuck in his intestine. I have had excellant service from the start of the claim to the finish, Petplan have paid out for all three surgeries and recovery, I have to point out that they seem to look for ways to reimburse a claim rather than decline as with most other insurance… Read Full Review

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★☆☆☆☆

“Petplan are Rogue Traders”

Written on: 11/07/2014 by bettynotes123 (1 review written)

Petplan wouldn't pay out for my dogs Gastro-intestinal Digestive symptoms. It has been 6 WEEKS and still no letter of communication from them despite 3-4 phone calls every week by myself. They were so unhelpful over the phone. All ways said they need more info for a simple stomach upset really!! Basically they love to take your money but never had any intention of paying out disgusting way to behave… Read Full Review

Parso's Response to bettynotes123's Review

Written on: 16/07/2014

This is exactly our experience with them too, chasing and chasing, no communication and everytime I phoning they didn't seem to have the notes from last time! So frustrated!!

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★☆☆☆☆

“Paying for nothing”

Written on: 11/07/2014 by Dan09 (1 review written)

My Dog has had to have a castration due to one of his testicals being retained hes 10 months old I was told by the vets when he was much younger that he might have to have this done and to come back at 10 months so we did. We have had our policy with petplan since our dog was 12 weeks old we got him at 9/10 weeks and done some shoping around and went with petplan. We knew that castration by choice wasnt covered but he needed this treatment due to the retention on advice of our vets as this… Read Full Review

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★★☆☆☆

“lost claim form”

Written on: 10/07/2014

what is the point of pet insurance. I have always had a pet plan policy and recently needed to make a claim when my dog became ill and spent 2 days in the vets. I explained to the vet the dog was insured but was asked to pay the full amount, they were not happy to submit the form and for pet plan to pay them directly. They said they find they have to often wait along time for their payment. Feeling rather annoyed at having to front up a large bill I submitted my claim form to the vet who sent… Read Full Review

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★★★★★

“Petplan, thank you for helping me treat my girl!”

Written on: 27/06/2014 by Barton323 (1 review written)

I really cannot fault Petplan in any way. Okay a little, they are not the cheapest on the market but I would definitely say they are the best. Over her lifetime my cat has had 2 conditions, juvenile asthma (lasted about 3 years) and now hyperthyroidism. Now and in the past, whenever I made a claim it has been dealt with quickly and without query. It used to be a bit awkward getting to the bank with a cheque but now with electronic payment it's just so easy. Louis is 18 now I do not know how… Read Full Review

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★☆☆☆☆

“Emergency Vet Treatment Petplan refused to pay”

Written on: 20/06/2014 by Tippytwo (1 review written)

Petplan wouldn't pay out for my dogs Gastro-intestinal Digestive symptoms. Basically he had eaten rubbish. They said it was excluded under terms and conditions. They never asked me about his past history and he had a tummy upset 4 years earlier, again from eating rubbish. They were so unhelpful over the phone. Took weeks to send the first letter saying they needed more info, which I sent immediately, then another 2 weeks before they refused my claim. My old vet hadn't sent them the history so… Read Full Review

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★★★★★

“PetPlan - My Views”

Written on: 19/06/2014 by hjMacDonald111 (1 review written)

Within 24 hours of bringing home two young cats I ended up at the vets with them and within a few days had an eye-watering bill. Fortunately I had been given insurance with Petplan and apart from a small blip when Petplan thought my papers had got lost in the post (they hadn't, they just hadn't been administered at that point and therefore were not on the system). I received my cheques before I needed to pay my credit card off and I was both very impressed and more importantly very grateful… Read Full Review

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