Pet Plan UK Pet Insurance www.petplan.co.uk Reviews
Latest Reviews
★☆☆☆☆
“excess is unfair”
Written on: 18/06/2013
my dog has suffered from lameness for 4/5 years and the medication required was covered by the insurance Since the initial claim the excess on the policy has risen steadily until now it is £125.00 which is just more than the annual cost of treatment. Surely that's unfair, after all the total insurance premiums are £420.00 and Vet examination fees £80.00 and I'm still paying for his treatment. Could the excess not remain the same as the initial claims excess? (read more)
★★★★★
“Very good insurance”
Written on: 10/06/2013
We decided to get petplan insurance for our kitten and I am veery pleased with their service! Initially out kitten was healthy but then he started to have problems with his nose. He needed a city scan which costs 1700 pounds and a lot of medication. Petplan stuff were helpful and their response was quite fast. They agreed to pay all our fees with direct claim, meaning we didn't need to pay anything. Our kitten's condition is difficult to treat, so we need a lot of pills for that. They paid... (read more)
★☆☆☆☆
“Chasing My Tail”
Written on: 06/06/2013
Diabolical, been given the run around after our cat was run over & killed. Had taken the Classic cover about 11 months before i claimed. Was unaware that a special death claim form had to be filled out as opposed to the standard claim form that came with the documents. Because i used the wrong form they deducted £65 excess, which was incorrect - in death they should pay the full amount. Now chasing them for this amount and have now been told that original cheque is now void,too many... (read more)
★★★★★
“Made Tiggie's Life Happier”
Written on: 31/05/2013 by Hestia (2 reviews written)
Tiggie, our Bengal cat, has always been accident prone (he once ate a needle and thread somehow and needed emergency surgery to retrieve it from his large intestine). However, when he suddenly went lame in his back leg and was diagnosed with a massive kidney cyst that wouldn't drain, it didn't look hopeful. There was one vet hospital with a surgeon who could possibly deal with this and even he had to be persuaded by my vet to see Tiggie. We got the call late one night to take Tiggie for a... (read more)
★★★★☆
“good good good! ”
Written on: 25/05/2013
George was my 60th birthday present from my family! He was the first bichon frese I had seen. I fell in love with him immediately and on his first visit to the vet they recommend pet plan and the rest is history. George, we found out 6months later is allergic to almost everything!! But pet plan have always paid his bills immediate, I cannot recommend them highly enough they are just perfect love Esme xxx (read more)
★★★★☆
“Thoroughly recommended service”
Written on: 24/05/2013 by lissiedurham (1 review written)
I have been with Pet Plan UK Pet Insurance for nearly a year now, and have always found the staff extremely friendly, polite, helpful and efficient. The claim forms are easy to download and complete, and are dealt with promptly. I would not hesitate to recommend this company to others. (read more)
★★★★★
“at a horrible time they where amazing”
Written on: 19/05/2013 by kmcnaught
When my puppy broke her leg I was devastated. Luckily I had taken out pet insurance with pet plan. I was still in my two month free period when the accident happened. My puppy ended up having to be referred to an autocratic surgeon and required two operations and on going treatment for three months.I received one letter from pet plan to say they had received my claim and the rest was dealt with directly by my vet and pet plan. They made a time that could have been a lot worse easier for me... (read more)
★★★★★
“Efficient & Stress Free”
Written on: 13/05/2013 by Anthony1985 (1 review written)
We were more than happy with the efficient service that you provided. The Claim Forms were simple to fill in and was happy that we could choose for you to deal with the vets directly, this meant that is was stress free for us when our biggest concern was our little puppy. I would and have strongly recommended Pet Plan to friends and family and we certainly would never use another Pet Insurance company. Very happy. Thank you. (read more)
★★★★★
“The Best Pet Insurance”
Written on: 11/05/2013
I have Petplan for both my dogs and was recommended to have this insurance by the Dog Trust as this was were my first dog, Buddy, was rescued from. I have not regretted taking out this insurance and have recommended numerouse people over the last 9 years Pet plan have the insurance that suits the industry. My Vet and everywhere I have had to take my dogs for treatment over the years know the insurance is good and have confidence in what is covered. They are always happy to be paid direct... (read more)
★★★★☆
“Efficient service, little disappointed at the small print”
Written on: 10/05/2013 by purplepenguin1
We recently made a claim which was handled very efficiently. We were particularly impressed to be kept up to date throughout on the receipt and processing of the claim. The only thing we were a little disappointed with was the number of omissions from the policy which only become apparent during processing. In the main part these were fair enough, but I was disappointed not to be reimbursed for the vets processing fee for completing the claim paperwork. Given the length of the forms, I... (read more)
See next 10 reviews
Showing 1 - 10 of 257 Reviews
★★★★★
“excellent cover and great peace of mind !!”
Written on: 08/05/2013 by Sherrill (2 reviews written)
I have been insured with Petplan for about 23 years now as previously not insured and had 2 cats with very high ongoing vets bills so I would never risk that again. I have 3 cats at the moment Harvey is 14 and Louie & Sophie are 10 and have had to visit the vets over the yers for various ailments, injuries and even pet behavioral issues and been seen by a pet behaviorist which is covered by PetPlan. I have super cat cover for life so have peace of mind that even as they get older they will... (read more)
★★★☆☆
“My pet cat insurance”
Written on: 07/05/2013 by BarRuss
Your staff are always helpful but sometimes letters seem to have remained awaiting despatch for several days. I was very upset, then annoyed, about the contents of a letter dated 20/12/2012 (Pol. No. 414432344 Clm. No. 5656680) relating to the treatment of Bracken who had been treated by both our local vet & in the University of Cambridge Vet Hospital throughout last year. We had been guided by them at all times & your letter implied otherwise and was I felt quite critical in tone. I'm sure... (read more)
★★★★★
“Doing well for a Boxer”
Written on: 07/05/2013 by Boxerdog2 (1 review written)
when I took on my boxer as a 8 week old puppy, I was aware that there would be impending vets bills that could occur throughout her life. Twelve years down the line and doing well for a Boxer (so I'm told) nobody could have prepared me for her medical needs now or the cost involved, so I thank my vet for the advice he gave, that was to get her insured, Pet Plan was his recommendation. without Pet Plan my very patient, very understanding vet of Pets Barn,Hartpury, wouldn't be able to carry... (read more)
★★★★☆
“I have 5 dogs covered with Petplan and have never had...”
Written on: 07/05/2013
I have 5 dogs covered with Petplan and have never had an issue with any of the claims I have made - and unfortunately I have had to make quite a few over the years I have been with them. My only issue is the higher cost for my 2 older dogs however I do claim back each month for their tablets almost what I pay for them in insurance so in my books that is probably quite a good deal. Always wanting to get a better deal a bigger discount for the number of dogs covered would be nice. The... (read more)
★★★★★
“Peace of Mind”
Written on: 05/05/2013
My poor dog Wally has a problem with itching it drives him mad but thanks to the vet and a long drawn out process of vaccination and Atopica they are getting it under control. If I had not insured Waly I would never had been able to afford to get him treated and eventually he would have gone mad with all the itching. Petplan pay up no problem and I usually get a cheque within about 10 days of putting my claim in. They give me peace of mind and provide an excellent no quibble service. (read more)
★★★★★
“Noodles cured at last”
Written on: 05/05/2013
My golden retriever (Noodles) had been lame since march 2012 and after various treatments with the vets (all paid by insurance) we were not making any progress. After ringing pet plan i decided to change vets. The new vets came up with the idea of a harness that would allow Noodles to walk but restrict her stride to enable her shoulder to heal,at first pet plan refused to pay for the cost of the harness but after a review and a letter from the vet they changed there mind. A good result... (read more)
★★★★★
“Peace of Mind”
Written on: 04/05/2013 by satisfiedcustomer563 (1 review written)
I have been with Petplan for around 15 years for 6 dogs in all, 2 of whom have now sadly passed away, 4 others who are still with us and are various ages. The eldest at 14 1/2 yrs has suffered a heart condition for about 3 years & has been on constant medication since it was discovered. I did sometimes wonder if I should continue with the cover as he had never been ill at all until this condition but now i'm so glad I carried on paying. The premiums are high but it seems to me you get what... (read more)
★★★★★
“Keeping Molly Well”
Written on: 04/05/2013
Unfortunately Molly was diagnosed with addisons at a young age and we have had many worrying trips to the vet hoping that she would be ok and that they could stabalise her. She also recently suffered from immune mediated poly arthritis. One thing I have never had to worry about is the Pet Insurance that I chose for her because it is second to none. I haven't hesitated in recommending it to several of my friends and family over the years. They often say "I have found a cheaper one"... (read more)
★★★★★
“Excellent service dealt directly with the vets.”
Written on: 03/05/2013 by billyholly
I was suprised by your message concerning Billy, Sadly Billy died November 20th 2012. (read more)
★★★☆☆
“high exclusion fee”
Written on: 03/05/2013
You need to look at your records and get the facts right.Star Light Lad died last year and I reported that to you.I took out a policy for Swift messenger in November and pay by direct debit so I trust you have that on file. Would you confirm please (read more)
See next 10 reviews
Showing 11 - 20 of 257 Reviews
★★★★★
“No Nonsense easy”
Written on: 03/05/2013
My German Shepherd needed some minor surgery and with one phone call and a simple form filled out. He got his treatment and I got the money back. Exactly how insurance should work (read more)
★☆☆☆☆
“EXCLUSIONS”
Written on: 03/05/2013
It makes me so angry that I have paid out thousands of pounds in insurance premiums and excess over the years and that when I do make a small claim my horse is excluded for that condition. Everyone, who has had a similar experience, should complain about exclusions to the Ombudsman - Pet Insurance companies are ripping us off! (read more)
★★★★★
“Fantastic helpful quick”
Written on: 03/05/2013
I have 2 dogs registered with Petplan and on several occasions I have made claim for my husky Petplan were always so helpful answering all of my questions they are a friendly team. That are there to help. The first time we claimed took a little while to get the money back but that isn't a problem because with out them I wouldn't of been able to afford the rest. So thanks the cover is fantastic and the vets can claim directly through pet plan. Great insurance and would and have recommended. (read more)
★☆☆☆☆
“No longer have a policy with your company”
Written on: 03/05/2013
When I was with your company you always dealt with enquiries quickly and efficiently but unfortunately due to a family crisis and my policy renewing for the 8th term as my payment was late your company terminated the policy even although I had received another letter stating that I had time to pay the payment. Your company then asked 4 questions to see whether they would renew the policy. Because of Leo's ongoing allergy he was not suitable therefore I would never recommend your company as... (read more)
★★★★★
“Fabulous service from Petplan!”
Written on: 02/05/2013 by Benedict37
My little Westie, Poppy, developed 'Little White Dog Syndrome', which meant she suffered severe head tremors and slight paralysis in her legs. My vet referred her to Chestergate Animal Hospital, where neurological specialists diagnosed her condition and treated her over a couple of months. She is now absolutely fine. Throughout, Petplan were marvellous. Their staff were sympathetic and understanding, extremely helpful and pleasant and my claim was dealt with immediately. The costs of the... (read more)
★★★★★
“PetPlan rock!”
Written on: 02/05/2013
My young cat came home covered in blood, having had a fight. He subsequently got an infection which led to a visit to the (say it quietly) V.E.T. He needed an operation, stitches and a drain. Needless to say my mind was on making sure Kustard got well soon, so when I rang Pet Plan to ask their advice they were so efficient and helpful, that it was one less thing for me to worry about. Kustard is now all better, chasing everything that moves but still enjoys a cuddle with his brother... (read more)
★★★★★
“Only the best will do”
Written on: 02/05/2013 by pryanduke (1 review written)
I have been insuring my labradors with Petplan since it was founded by Patsy Bloom and have seen many changes within Petplan and in veterinary treatments over the years and have total confidence. Having checked out other pet insurance companies every time I have aqquired a new puppy I always come back to Petplan as they offer the best insurance deal for my dogs for the duration of their lives including long term treatment for conditions such as joint problems and allergies.(MRI & CT scans... (read more)
★★★★★
“Thank you PetPlan”
Written on: 02/05/2013
My dog, Elsa, was diagnosed with Addison's disease two years ago. Since then she has needed considerable veterinary care and it took a long time to get her medication levels right and her leading a normal life again. Throughout all of the stressful times, one thing I never had to worry about was veterinary fees. Both my vet and PetPlan were incredibly helpful and ensured I never had to worry about money, but could instead focus on Elsa's health and recovery. PetPlan have settled all of my... (read more)
★★★★★
“Treatment of Gypsy”
Written on: 02/05/2013
I am very impressed with the way Petplan has stood up to the mark and supported us even though the treatment has taken a long time and is still ongoing. It is such a comfort to feel that we have Petplan behind us and that, thanks to Petplan, we can afford the best for Gypsy who is now responding well. (read more)
★★★★★
“Thanks for being there”
Written on: 02/05/2013
My poor pup has had been in the wars, in the first year of her life. Was I glad I took out pet plan, I don't think I could have done it without the plan. (read more)
See next 10 reviews
Showing 21 - 30 of 257 Reviews
★★★★★
“Expensive, but worth it!”
Written on: 02/05/2013
I saw an advert for PetPlan at my vet, which was saying "save money with Petplan". I do believe they are the best, albeit expensive, as reliability is everything. It is worth paying a bit more each month, to be sure cost of vets bills - consultations, operations and medications are recovered. You can rely on them. I confirm they are always courteous and helpful on the phone also. Louise Lucas from Devon. (read more)
★★★★★
“My lovely girl Holly”
Written on: 02/05/2013
Thankyou so much for asking after Holly,I would just like to say how much my Husband and I are so grateful for how you have looked after Holly all these years. Holly is very poorly her heart has got worse over the last few months, but having her medication doubled and new medication she is stable but the vets have told me she has only a few months, I cant imagine being without her she is now 11yrs 6months so for a CKC she has done well. I have always been very happy with the service we have... (read more)
★★★★☆
“Ongoing service for my treasured German Shepherd Nero”
Written on: 02/05/2013
Very Good Service so far but paying a hefty premium (read more)
★★☆☆☆
“Poor poor poor”
Written on: 02/05/2013
Despite having been with pet plan for over 10 years I have noticed that as the premiums go up so too does my excess and add ons such as an extra 20% on top of any claim, I recently made a claim for £200 and got the princely sum of £45 back, which was less than my £52 monthly premium.the last 3 claims I've made haven't been me due to excesses for , first claim of the year, first claim for this condition etc.it seems that they now do all they can to minimise what they actually pay out. So... (read more)
★★★★★
“Review on Harvey Denizes Delcorra”
Written on: 02/05/2013
I am very happy with the service I have received and claims were settled straight away without any quibbles and excuses as to why I could not claim. Everytime I had cause to phone up to speak to someone I always received good advice from polite assistants on the other end of the line. (What I class as 'Good old fashioned service' which is nearly extinct these days. It was a refreshing change to be able to speak to a human being rather than an automated service which does not give you clear... (read more)
★★★★★
“No Hassle Claiming”
Written on: 02/05/2013
Really easy to claim, a phone call was all it took to set things in motion. Then just a simple form to complete. Payment was quick too. (read more)
★★★★★
“Service Poor”
Written on: 02/05/2013
The Service to pay out claims takes far too long, it takes nearly two weeks after submission of claim to be placed on the computer system then over another week to be considered for payment (read more)
★★★★★
“Rosie's cruciating ligament ”
Written on: 02/05/2013
My dog Rosie had a fall and damaged her cruciating ligament. She had an Xray initially and she had severe acid reflux. Following recovery, she was operated on and had a successful operation. There followed 3 months of physio, hydro physio and laser treatment for her to put her leg down again as her mucles had frozen during the time she waited to be well enough for the operation. I can honestly say that I was very pleased with Pet plan. All the members of staff I spoke to were very... (read more)
★☆☆☆☆
“Don't pay out”
Written on: 02/05/2013
I was disappointed and disgusted that we had been paying a monthly fee only to find that when we did have to make a claim it was rejected. Therefore we cancelled our cover with you straight away. (read more)
★★★★☆
“All's Well that Ends Well”
Written on: 02/05/2013
Bella received treatment after cutting her front pad on glass (whilst being excercised). We were on holiday at the time but due to her injury, took her to the nearest vet rather than travel back to our own. Bella was kept in for several hours to receive stiches and treatment for her wound. Treatment was then continued by our local vet over the following month. Bella has made a full recovery as is as crazy as ever! What was good - It was helpful that we only had to submit one claim form,... (read more)
See next 10 reviews
Showing 31 - 40 of 257 Reviews
★★★★☆
“High cost for older pets”
Written on: 02/05/2013
Generally good but the excess is expensive for older pets on regular medication for 2 conditions -£100 for each condition and then an extra 20% of the bill each year. This means I am only able to claim a small proportion of what I pay each year on tablets and vets bills for reviews. (read more)
★★★★★
“Pet plan have been very efficient and helpful for the...”
Written on: 02/05/2013
Pet plan have been very efficient and helpful for the almost 19 years that my cat Romario has been insured with them. Everyone I have spoken to has been well informed and they have covered his many health problems without question. I also like the magazine. (read more)
★★★★★
“fantastic service”
Written on: 02/05/2013
Holly will be on tablets for the rest of her life without petplan we cannot afford to pay cost .Fast service A1 (read more)
★★★★☆
“Very helpful staff - especially Maria on the phone ”
Written on: 02/05/2013
Overall an excellent and fair service. The form filling can be time consuming with regards to chasing vets/hospital - maybe an online version would be a better use of time? Very happy with PP - I think they're the best around (read more)
★★☆☆☆
“Equine surgery claim with hospitalisation”
Written on: 01/05/2013
My horse was rushed into equine hospital with a supposed bout of colic because I was not happy with the attending vets diagnosis because she refused to do diagnostic procedures that would tell if it was a true bout of surgical colic, if she had done her job properly this side of it would have been sorted at home(as my horse had had colic 6 years ago Petplan said he was not covered what horse does not suffer colic more than once in 6 years) but he was taken to the hospital over 40 miles away... (read more)
★★★★★
“excellent service”
Written on: 01/05/2013 by Zippy21 (1 review written)
Our 5 year cat became extremely ill very suddenly and required a week in a vet hospital on a drip. We paid for treatment (as you do do) without question and hoped that having never made a claim before we would be able to claim this back as it was the first time we had needed to claim from Pet Plan UK. We can honestly say that we have experienced first class treatment from both the vets and Pet Plan who have covered everything without any quibble. Thanks for putting our minds at rest. (read more)
★★★★★
“Claim for my cat”
Written on: 01/05/2013
I have had this insurance since I got my cat (10 years+) and fortunately have not had to use it very much but the reassurance of having it is huge. I had to claim for my cat having a tooth removed recently and there was no problem getting through on the phone, the person on the end of the phone was friendly and helpful and advised me what to do. The cost had to be paid by me and then claimed back, would have been nice if vet could claim but I think this was down to the vet. The payment did... (read more)
★★★★★
“Pet Insurance that meets the need”
Written on: 01/05/2013
I have 3 cats insured with Pet Plan. Unfortunately two of them have required veterinary treatment and one is ongoing. Pet Plan have been very efficient in processing my claims and I have received cheques from them within a few weeks of the veterinary surgery submitting them. Having pet insurance is peace of mind. I have always paid the vet for the treatment and then claimed the money back from Pet Plan but I understand that in some circumstances, some vets will claim directly from Pet Plan. (read more)
★★★★★
“Petplan Service”
Written on: 01/05/2013 by slamie (1 review written)
I cannot fault the service I've received from Petplan - helpful on the 'phone, no-nonsense advice, no fuss on-line claims facility via my vet and VERY prompt payment. Even though we have still not got to the bottom of why my dog is have collapsing episodes, Petplan have never quibbled about the tests my vet has had to undertake or repeat medicines prescribed. I'm very impressed. (read more)
★★★★★
“Excellent service.”
Written on: 01/05/2013 by Mullions (1 review written)
From start to finish with our claim it went smoothly with Petplan coming up trumps at every turn. We have always chosen Petplan for our animals and will continue to do so as they are very professional and always willing to help any query you have. Nothing but praise for them. (read more)
See next 10 reviews
Showing 41 - 50 of 257 Reviews
overview
MoneySupermarket
Top 5 Pet Insurance
To calculate the top 5's we take the following factors into account:
Top 5 Pet Insurance
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Pet Plan UK Pet Insurance www.petplan.co.uk
257 reviews read latest review -
2. VetsMedicover - www.vetsmedicover.co.uk
43 reviews read latest review -
3. Healthy Pets Pet Insurance - www.healthy-pets.co.uk
81 reviews read latest review -
4. More Than Pet Insurance www.morethan.com
46 reviews read latest review -
5. Marks and Spencer Pet Insurance
132 reviews read latest review
Useful Info
-
Frequently Asked Questions
Hot Stuff in
Latest Reviews in Pet Insurance
-
Saga Pet Insurance
"Poor/non existant service" Read More
-
Animal Friends Pet Insurance - www.animalfriends.org.uk
"DON'T HAVE AN EMERGENCY" Read More
-
PDSA Pet Insurance
"Terrible!!!!" Read More
-
Pet Plan UK Pet Insurance www.petplan.co.uk
"Excess is unfair" Read More
-
Pet Insurance www.pet-insurance.co uk
"They say we love pets ! No the..." Read More
Latest items in Pet Insurance
- You are here:
- Review Centre
- Insurance
- Pet Insurance
- Pet Plan UK Pet Insurance www.petplan.co.uk
- Overview