Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
3.9 / 5
75.4% of users recommend this
  • Customer service

  • Value For Money

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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“Making a difficult time easier to bear”

Written on: 23/10/2014

When a pet falls in the last think you want to be thinking about is 'how much will it cost?' and 'can we afford it?'. Our pets are part of our family and it's difficult enough dealing with the upset and worry of any illness and Petplan ensures that we know we can do the very best for our pets without giving it a second thought. A clear claim form which is processed quickly and efficiently. With the new option to have monies sent direct to your bank account, the quick turnaround has been made… Read Full Review

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★★★★★

“Thank goodness for petplan.”

Written on: 23/10/2014 by LysaUJ (1 review written)

Our cat became very ill, and we took her straight to the vets. She was sick and off her food. The vet kept her in to do bloodtests, and found that she had kidney disease. She stayed in the vets on a drip for 3 days in intensive care until her condition was stable enough that she was eating and could come home. It would have cost us £1500 without the help.of petplan. We just don't have that kind of money. We would have scrapef it together somehow, since we would always do the best for our cat… Read Full Review

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★★★★★

“Really Quick Settlement”

Written on: 23/10/2014

What a simple process. Our cat had a mouth infection resulting in him needing treatment under anaesthetic. We printed the claim form, filled in our bits then gave to the vet (we added an SAE to help!). Two weeks later, PetPlan transferred the claim to our account. Easy. They sent an email and text to confirm the payment as well. Having never dealt with PetPlan before, other than to pay the monthly premiums, this can only be described as a really good experience. One happy customer… Read Full Review

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★★★★★

“NOT THE CHEAPEST, BUT DEFINITELY THE BEST”

Written on: 22/10/2014 by Santiagoki91 (1 review written)

I have a giant breed and terriers. Whatever the size of my claim it is usually settled within 14 days. Excess deductions are reasonable. Annual increases in premium have been very small. Petplan is not the cheapest insurance on the market but I have been with you for more years than I care to remember and I simply would not consider looking anywhere else. Any 'phone calls to you have always been dealt with quickly and courteously… Read Full Review

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★★★★★

“Insurance cover”

Written on: 22/10/2014 by Sugar1981 (1 review written)

I have had a policy with Petplan for almost 11yrs for my dog and I also have a policy for my cat as well. In the years that I have been with yourselves I have found the customer services to be of a high standard and that there is a can do attitude with any staff that I have spoken with. After speaking with other people I find that I pay more then others but the service I get and the cover you provide is a lot better and when I have had to put in a claim there is never been any issues where as… Read Full Review

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★★★★★

“great insurance, highly recommend”

Written on: 22/10/2014 by Alisha90 (1 review written)

I had a lot of distress and worry as my poor little dog had to get a knee op. She is not even 2 years old yet so found it very upsetting. Petplan was relatively quick with the payment but I cannot complain at all as getting the money a bit later is better than nothing. The customer service on the phone is great too and very helpful and great mannored on the phone. Its my first ever claim and it was very comfortable and hassle free. I will be continuing with this insurance company for sure… Read Full Review

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★★★★★

“Excellent service from Pet Plan”

Written on: 21/10/2014 by Blevins55 (1 review written)

I acquired an adventurous and affectionate Burmese cat who was living on his wits, having been abandoned. On recomendation I decided to take out Pet Plan insurance . This has helped me enormously as my cat was subsequently diagnozed with renal failure and has also suffered some abrasions in his wanderings! My claims for the treatments for blood tests ,investigations and operations have always been met sympathetically and very promptly. I am pleased to say my lovely , lively cat cat is… Read Full Review

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★★★★★

“Great service”

Written on: 21/10/2014 by 401Flanagan (1 review written)

Pet plan has been fantastic we have total faith that whatever comes up will be covered usually directly paid to the vet so we can leave knowing there are no worries for our family pet… Read Full Review

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★★★★★

“Itchy Dog Review”

Written on: 20/10/2014 by nan99.2008 (1 review written)

We have been with Petplan for about four years and they have been absolutely fantastic. Our dog has very itchy skin and they have paid for all investigations and treatment which has eased our mind during a very stressful time… Read Full Review

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★★★★★

“I cannot fault Pet Plan. I've always been paid...”

Written on: 19/10/2014

I cannot fault Pet Plan. I've always been paid promptly. It is an excellent service during a very difficult time whe you have a sick animal… Read Full Review

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★★★★★

“17 years with Petplan”

Written on: 19/10/2014 by SteveFitch (1 review written)

I have been with Petplan 17 years and they have always been prompt with paying claims, not to hot answering email in the past, have add an occasion where an email was not answered at all, usually get sms when they receive a claim form, but occasionally this does not happen, this happened today, got an email today from them saying my claim has been paid into my bank account and the details but I have not received any sms to tell me they have received the claim form, is this important? well yes I… Read Full Review

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★★★★☆

“Our first claim”

Written on: 19/10/2014 by 11Purcell (1 review written)

A reassuring experience. No fuss, helpful telephone support and speedy confirmation that claim was accepted. Payment was a little slow in coming… Read Full Review

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★★★★★

“first claim”

Written on: 19/10/2014 by GaigeGarza151 (1 review written)

My young dog was diagnosed with numerous allergy problems both environmental and diet related having had infrequent periods of severe dry skin, hair loss and hives on his skin, I had no idea whether any of this was covered by the policy: He was blood tested and given a course of treatment to help his skin recover, by the time he had taken the last dose of medication I had received a text alerting me to the fact Petplan had processed my claim (not much more than a week)and I would receive… Read Full Review

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★★★★★

“Very very helpful ”

Written on: 19/10/2014 by owVargas388 (1 review written)

Its nice to know that should anything upsetting happen to my pet that they are covered. Petplans claim form was easy to fill out and they dealt with all and them emailed me regarding my claim. Very pleased with how well it was dealt with… Read Full Review

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★★★★★

“First class service”

Written on: 18/10/2014 by pkaines (1 review written)

Claim settled quickly and easily. Thank you so much. Would definitely recommend to others… Read Full Review

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★★★★★

“Was very impressed again with the quickness of claim...”

Written on: 18/10/2014 by 260Todd (1 review written)

Was very impressed again with the quickness of claim return. Being very lucky in having a fantastic vet practice and insurance firm I can rely on is very important… Read Full Review

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★★★★★

“Genuinely caring and fast service at worrying time”

Written on: 18/10/2014 by Jayla192 (1 review written)

Our cat presented with a large soft lump on her back, we weren't too concerned as our dogs always had benign fatty lympomas, but we took her to our vet who advised that benign lumps rare in cats so we decided to have the lump removed and sent for analysis (needle biopsy not option as she becomes hysterical when having her yearly booster)Long story short surgery a week later and lab result thankfully rare benign thingy, Petplan staff on each occasion I spoke to them were genuinely warm and… Read Full Review

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★★★★★

“poppy's pet insurance”

Written on: 17/10/2014

I am very pleased with pet plan and how they deal with claims. I have never had any problems. Good quality service from start to finish… Read Full Review

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★★★★★

“Following pet's recent illness”

Written on: 16/10/2014 by ArjunDaugherty (1 review written)

I than the PetPlan team for responding quickly to my claim after my pet's recent illness. She was v.v.poorly & it was a very worrying time. I would & have in the past recommended PetPlan to friends & family & will continue to do so. There is nothing I dislike about the company… Read Full Review

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★☆☆☆☆

“Very slow 3 weeks later and still waiting !!”

Written on: 14/10/2014 by dozysue (1 review written)

I went with Pet Plan thinking these were the best . Over 3 weeks later and I ma still waiting for payment to be made on a claim, if they decide to pay! I have had nothing from them to say why or what is happening . I constantly have to call . I would not recommend at all. They state you are texted or emailed to be kept updated this have never happened . When you look at line at the case report it says very little except they want may info CLICK HERE and when you do it says NOTHING required !!!!… Read Full Review

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