Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.1 / 5
1157
80.0% of users recommend this
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“An excellent and very fair service. ”

Written on: 21/04/2015

An excellent and very fair service… Read Full Review

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★★★★★

“Fantastic service as always!!”

Written on: 20/04/2015 by Duncanb190 (1 review written)

Once again I have been provided with exeptional customer service. Your website is very userfriendly and its great that we are able to track our claims. You received another claim last week from our family and it was paid immediately, no stress, no worries and completely hassle free. I have complete trust and confidence in your product and would NEVER move to anyone else! Thank you its nice that I can rest easy when my dog isn't so well… Read Full Review

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★☆☆☆☆

“Lack of Communication”

Written on: 20/04/2015 by House208 (1 review written)

On 17th March my dog had to have a procedure to remove 2 nodules on his gum and neck. The claim form was sent off by the vets on 17th. On 20th March I called Petplan to make sure my claim had been received. It hadn't so I faxed off a copy using their online tool. I phoned again on 7th April, by this time my original claim form had been received but not the online version. The online version also provided more detail to my addresses to avoid confusion. I was informed during this… Read Full Review

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★★★★★

“Surprisingly simple and paid promptly”

Written on: 20/04/2015 by srWatkins480 (1 review written)

Paperwork was all done through the vet so no hassle at all, even for a first time policy owner such as myself. Reasonable rates especially as it can be difficult to insure rabbits as many pet insurers only insure cats and dogs. I received an email to let me know the amount that had been paid. This policy paid when I had only been insured on an introductory offer for less than six months so initially I was concerned that we would not be covered. I am very pleased with the service that was… Read Full Review

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★★★★★

“Insurance - the true meaning of a life saving investment”

Written on: 20/04/2015 by 1979Massey (1 review written)

We've had Grace insured with PetPlan for all her 13 years, and have just this month needed to call on the policy. Grace was diagnosed with hyperthyroidism - (caused by a benign tumor on teh thyroid gland and over-dosing thyroid hormone) As soon as our Veterinary Surgeon had diagnosed the likely problem, approval from Pet Plan was given within hours - for a full analysis and testing, and only days later, when the etsts confirmed hyperthyroidism was present, Petplan gave the go-ahead for… Read Full Review

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★★★★★

“A good service”

Written on: 20/04/2015 by 227Holland (1 review written)

Helpful person on the telephone. Easy to make a claim and quick settlement. Many thanks!… Read Full Review

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★★★★★

“Very good!”

Written on: 19/04/2015 by luchino76 (2 reviews written)

The claim has been processed promptly and the payment has been done directly in my bank account. I could not ask better. My dog is well now..however is good to know that Petplan is actually a reliable insurer. For the peace of mind is good to have my dog insured. I feel more relaxed knowing that I could afford-hopefully won't be necessary- even a serious vet fee. … Read Full Review

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★☆☆☆☆

“After paying for years for my Labrador I noticed the...”

Written on: 19/04/2015 by Manning146 (1 review written)

After paying for years for my Labrador I noticed the premiums were getting high .I called them to explain to me 3 times so they can explain the cover I was paying for as the Policy said 'external cover' only . I was told I was covered for nothing , maybe fleas but all claims would be dealt with on a 1-1 basis after submission. I have never claimed before and believed I was covered… Read Full Review

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★★★★★

“excellent service”

Written on: 19/04/2015 by ytKidd95 (1 review written)

Claim dealt with promptly with no quibbling especially as only recently taken out insurance with Petplan. Wpold highly recommend this insurer… Read Full Review

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★★★★★

“pays fees promptly ”

Written on: 19/04/2015 by Braidenq224 (1 review written)

pays fees promptly which helps if you are apensioner… Read Full Review

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★★★★★

“excellent efficent and speedy service in dealing with...”

Written on: 18/04/2015

hassle free service, would recommend pet plan insurance services… Read Full Review

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★★★★★

“Very quick to deal with our claim ”

Written on: 18/04/2015 by Tylerz150 (1 review written)

Skin allergy claim for our cat, very easy to download form and when sent in it was resolved in a matter of days… Read Full Review

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★★★★★

“straight forward and easy”

Written on: 17/04/2015 by Watkins292 (1 review written)

Hassle free and prompt payment of vet bill. Easy website to use… Read Full Review

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★★★★☆

“Timely payment with no fuss”

Written on: 17/04/2015 by ExmoorReviewer (1 review written)

Claim form was easy to complete and the time to process the claim was very satisfactory… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/04/2015 by ArchieR (1 review written)

Our claim was dealt with very quickly and efficiently. We were kept informed of progress and notified when the claim was paid. The fact that it was paid directly into my bank account was also extremely helpful… Read Full Review

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★★★★★

“Excellent support and no quibbles as ever.”

Written on: 16/04/2015 by Jnvp (1 review written)

I'm never worried when my pets aren't well knowing that Petplan has them covered. No matter how minor or serious their illness or injury the lifetime cover plan at Petplan means that I can keep them in the best of health at all times… Read Full Review

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★★★★★

“very straightforward to claim ”

Written on: 16/04/2015 by Myahe248 (1 review written)

I have used pet plan for quite a long time and luckily not had to make many claims. No pet insurance is cheap, but they do give an excellent straightforward service and very prompt, no quibble payment… Read Full Review

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★★★★★

“No fuss claim”

Written on: 16/04/2015 by Cochrane89 (1 review written)

Thank you for the straightforward, speedy way in which you dealt with our claim. I have always been wary of Insurance Companies as, historically, they seem to attempt to wriggle out of their promises by pointing out 'the small print'! However we were delighted with the ease and lack of fuss exhibited by Petplan in this case. The extra touch of expressing sympathy over our pet's health and recovery was charming and much appreciated.Obviously we hope not to have to deal with you on a regular… Read Full Review

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★☆☆☆☆

“insurance claim for dog”

Written on: 16/04/2015 by rodders659 (1 review written)

after numerous calls from Germany costing us a fortune we still haven't been paid the full amount this is beyond a joke I have never had to claim on my insurance and the minute it do it takes me forever to get my money back. I have decided once we return to the uk we will be changing insurance companies as I find the fees so expensive and the incompetence inexcusable… Read Full Review

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★★★★★

“excellent speedy response”

Written on: 16/04/2015 by ccjones (1 review written)

I was extremely happy with the efficient & timely response to my claim.I would most certainly recommend Petplan… Read Full Review

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