Pet Plan UK Pet Insurance Reviews - www.petplan.co.uk

★★★★☆
4.0 / 5
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Pet Plan UK Pet Insurance www.petplan.co.uk
Pet Plan UK Pet Insurance www.petplan.co.uk

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Latest Reviews

★★★★★

“Claim for Misty”

Written on: 24/12/2014 by JoseChoate (1 review written)

I am very happy with the speed and efficient way this claim was dealt with… Read Full Review

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★★★★★

“fantastic service ”

Written on: 23/12/2014 by 351Regan (1 review written)

i have been with petplan for over 20 years. I have always thought the staff are very helpful and understanding. I always recommend to anyone looking for pet insurance. I have no bad comments to make … Read Full Review

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★★★★★

“Rags is alive and well again!”

Written on: 22/12/2014

My dog, Rags, suddenly took very ill. When I came dowstairs on a recent Saturday morning he had seriously bad diorrhea and vomiting with a considerable loss of blood. I took him straight to the vet and he was treated with penicillin and various other drugs. He was also put on a drip before transferring to a specialist vet. The costs mounted rapidly and I was concerned about being covered for this. Happily Petplan did not utter a single word of a quibble and the bill was paid so quickly that I… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 22/12/2014 by Madelynn158 (1 review written)

Because our claim for the same illness was on 2 different days and the 2nd blood test for the same urinary tract infection fell into a new year, which was on an obscure date like 12th November, which we had had no idea about, we were charged 2 lots of excess, £180!!! This is outrageous and when we rang to query this, the person was most unhelpful and said to check the terms and conditions. How about a bit of common sense and realisation that this was one illness. We have been with the… Read Full Review

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★★★★★

“Paid with no fuss”

Written on: 21/12/2014 by bbBoyd68 (1 review written)

I find the Petplan claim process easy and stress free. It was also simple to find out ahead of the treatment that the claim would be considered and it has been paid into my account without any argument. Well worth the monthly payment! I have had to make a few claims this year and each time I have been satisfied with the outcome so I would definitely recommend Petplan to other pet owners. I have peace of mind that I can go ahead with the treatment that my dog needs… Read Full Review

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★★★★★

“Response to our claim”

Written on: 20/12/2014 by Flakypastry (1 review written)

No fuss not complicated and pleased we had the insurance as we needed to use it relatively quickly after we had taken it out .Pet plan were very helpful and quick to enquire about how the dog was payment for bill was prompt without any fuss or challenges to the claim… Read Full Review

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★★★★★

“Excellent Claims Service”

Written on: 19/12/2014 by GP123_03 (1 review written)

Very impressive claims service. From the Vets submitting the claim I had a notification e-mail within a few working days that the claim would be paid and the money appeared in my account the very next day. Excellent service!… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 18/12/2014 by Jaidad385 (1 review written)

I told your staff when I took out insurance for Mikey that he was a stray and we knew nothing of his history. I repeated this when I claimed for medical treatment, and was subsequently asked for a full medical history. I repeated it again a further two times only for the claim to be closed on the grounds that I had not provided a medical history prior to June 2014, when I took him in. In fact the whole process stank of petplan being more than happy to take my money, but determined not to pay… Read Full Review

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★☆☆☆☆

“Frustrating lack of progress despite constant prompting”

Written on: 18/12/2014 by dismayedthesecond (1 review written)

It took 10 weeks and 1 day to sort out when it should have taken 14 days. I rang six times to ask why it hadn't been concluded and each time no answer could be given for delay. The service was absolutely appalling. I will be putting in a formal complaint when I get the time… Read Full Review

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★★★★★

“Superb prompt service ! ”

Written on: 14/12/2014 by Andybutts (1 review written)

Our vet submitted application Dec 4th. Claim received and on their online tracking system by December 5th. Claim tracked easily and completed Dec 10th. Very prompt efficient service ensuring peace of mind. Highly recommended. … Read Full Review

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★★★★★

“reassurance in an insurance”

Written on: 14/12/2014 by annieo8 (1 review written)

My young dog was taken seriously ill in the middle of the night,possibly the worst time this could happen,she was in such a bad way and in terrible pain,it's a horrible feeling,you feel so helpless it's not like you can phone a doctor or call an ambulance,or even talk to someone for reassurance.unless of course you have insurance,which I did have and I can tell you it was a great weight lifted.I was able to phone my vet and get help straight away.pet plan paid out,no quibble,I am so glad I got… Read Full Review

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★★★★★

“Insurance claim”

Written on: 14/12/2014 by Devinn140 (1 review written)

Been with Petplan just a few months when our dog (5 years old) was diagnosed with cancer and required surgery to remove 4 lumps. This was our 1st claim having just changed insurance company. The claim form was easy to understand, with clear directions, which in our case required us to submit a full history covering our dogs previous visits to the vets. Our claim was support by a note from our superb vets (Companion Care - Andover) who had already asked for the previous vets notes when we… Read Full Review

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★★★★★

“In my opinion, the best pet insurance available.”

Written on: 13/12/2014 by hlVaughan346 (1 review written)

My four dogs are all insured with Petplan. I've always found them to be helpful and to settle claims without quibbling. They offer peace of mind during often difficult times and I wouldn't insure my dogs with any other company… Read Full Review

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★★★★★

“Absolutely Amazing”

Written on: 13/12/2014 by Ballard165 (1 review written)

My dog has PRA and developed cataracts. Initial thinking was surgery was pointless as he would still go blind in the future. Following a large study in the USA it was found that with cataract removal a dog was far less likely to need its eyes removed so my ophthalmologist suggested we follow this route. He had both cataracts removed in the one procedure. We obtained pre authorisation but surgery had to be delayed and did not take place until the start of a new policy year. Pet Plan honoured… Read Full Review

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★★★★★

“Fantastic,efficient service”

Written on: 12/12/2014

Claim was settled quickly and without problems. The claim has been on going due to a long term condition and each time a claim form has been sent by my vet we have been more than happy with the service. Would recommend Pet Plan without any hesitation… Read Full Review

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★★★★★

“May be expensive but it's good”

Written on: 12/12/2014

I made an initial enquiry to see if 'Dog' would be covered for dental problem. Received a helpful reply. Under anaesthetic it was found that 'Dog' had a cracked tooth and it was extracted. 'Dog' made a full recovery and Petplan repaid us the full fee less the £85 excess. We're very happy! The premiums may seem to be expensive but in return you get good service and there was no argument… Read Full Review

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★★★★★

“fantastically teliable”

Written on: 11/12/2014 by naAbbott208 (1 review written)

I would highly recommend pet plan I have had a lot of problems with my puppy and these more than likely will be ongoing I feel happy to know that claims are delt with easyly and quickly and the money is back in the bank usually within a week. Without the insurance cover trips to the vets would be a constant money worry but because I know he's covered it is one less thing to worry about. I like the fact that he will also be covered for any hydro therapy or any other alternative medicine he may… Read Full Review

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★★★☆☆

“Claims”

Written on: 11/12/2014 by dvHenry430 (1 review written)

Slightly annoyed due to ongoing issues with claims. I'm always having to chase for Petplan to fix problems. They forget to mention to you that once your pet reaches a certain age they add on 20% to each claim. It's probably hidden in the very tiny small print… Read Full Review

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★★★★★

“Making a claim with Pet Plan Insurance”

Written on: 11/12/2014

The claim procedure was very quick, easy and simple. … Read Full Review

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★★★★★

“This was a very straightforward claim. Thank you.”

Written on: 10/12/2014 by YairHawkins (1 review written)

My dog's dental operation was efficiently carried out by my vet and after I had filled in the necessary part of the claim form, this was forwarded by my vet's office staff and dealt with by Pet Plan within a reasonable time scale… Read Full Review

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