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| Customer service | 5.1/10   |
|---|---|
| Value for Money | 3.7/10 |
| Reviewer Rating | 3.5/10 |
| Overall Rating | 3.7/10 |
Full review by
Guest.
on 16th Jul 2008
User Rating : 1
Respect :
0
Pet insurace policy has changed. Had no excess before, which was the reason I went with this company, now have an excess of £70, and my premium has went up even with no claims. Pathetic!
Guest.'s review and ratings | 34 words
Review by
schnauzer
on 2nd Jul 2008
User Rating : 0
Respect :
0
I have been with M&S pet insurance for 4yrs, today I had my new insurance through, I had 0 excess now they have put a £70 excess, plus they have took away £200 prescription food.
I did ring there office but was told its the same for every one.
I have no choice but to stay with M&S as my dog is ill and a new insurance would not cover her.
I would never recommend them again, as I think this is really unfair.
schnauzer's full review | 83 words
Review by
dolphins1
on 12th Jun 2008
User Rating : 1
Respect :
0
I unfortunately have claimed several times, as my Labrador has hip and elbow displasia diagnosed at 9 months old, my monthly payments were £12 in first year, the best price for cover I could find, then jumped to £22 last year which was fair enough we had claimed quite a bit, now £28 month, with £70 excess not £50 was previous my dog is only just 2 yrs old, I do not like, or feel comfortable with new underwriters and the claim form is no longer simple, very comp ...
dolphins1's full review | 122 words
Review by
Guest.
on 25th May 2008
User Rating : 3
Respect :
0
I have always sent my annual payment on time but that has stopped now, i shall simply put money aside each month. I have found simply by asking the vet how long a problem is going to go on for with your pet you find out how much it is likely to cost. If its something silly like £1500- £2000 well new pups are cheaper(sorry).
Guest.'s full review | 108 words
Review by
xylene
on 6th May 2008
User Rating : 4
Respect :
0
Second year, male cat of 2-3 year old, price increase of over 25%. I phoned M&S to ask why it was increased that much and they said just because the pet was a year older - that's ridiculous. That means each year a 25% increase!!!
It turns out M&S have changed their underwriters (from AXA?) to royal sun alliance. They have added lots of excesses to the policy.
Reason i had this policy was because of the zero excess option available.
Anyway, I didn't think the customer service advisor was very hel ...
xylene's full review | 127 words
Review by
Guest.
on 26th Apr 2008
User Rating : 0
Respect :
0
Marks and Spencers Pet Insurance has very bad customer service not only will I no longer insure my dog with them i will no longer shop with them either and cancel my account . I can understand the financial reason for this change but the decent thing to do would have been to change the policy for new customers but to honour the contract that existing customers had Like many others i am left having paid extra to have the best insurance possible for my dog now looking for a company who will put ou ...
Guest.'s full review | 161 words
Review by
VintageFi
on 24th Apr 2008
User Rating : 4
Respect :
0
My first year was around £11.00 - I made one claim during that year for £150. Took a while to come through as they had lost the form. The next year went up to £16.00. There were no claims made but I have just received my renewal and it has gone up to £22!! When I phoned and said I would not be renewing at that cost and in just two years the premiums had doubled I was told there was nothing they could do and that was the best price. I am certainly not going to be ...
VintageFi's full review | 142 words
Review by
Guest.
on 24th Apr 2008
User Rating : 3
Respect :
0
I feel, as i'm sure others will, it is a very foolish move to deny your customers the opportunity to continue to purchase an insurance cover for their pets which allows for nil excess - its what sold it to me in the first place - and for this reason i recommended you to many friends.! in the past we have used you for our travel insurance too - but i will now search for other companies and not automatically go with m&s! as i have done previously.
Guest.'s full review | 150 words
Review by
toasland
on 17th Apr 2008
User Rating : 0
Respect :
0
Marks and Spencers Pet Insurance has atrocious customer service with the rep refusing to go thru my 2 policy details...saying that I should read the small print. Great help for dyslexics eh! Now that there is no 'no excess' policies, I don't know whom to contact, as I imagine that new insurers will not cover pre-existing conditions for my 2 cats. Does anyone recommend a cat insurer where they actually HAVE customer service, and also a policy with no excess?
toasland's full review | 80 words
Review by
meggore
on 26th Mar 2008
User Rating : 0
Respect :
0
I had my dog insured with M&S for some time. I never had to claim but was very happy with the "no excess". This year not only has the price rocketed but there is also a £90 excess + 20% of the cost. I phoned them to ask about this huge change but had no satisfaction. They did offer me a cheaper alternative but the exclusions covered just about everything. I'm very disappointed and after thinking about it decided that I would probably be better to cancel the renewal and put the money aside ...
meggore's full review | 157 words
Review by
P Marr
on 19th Mar 2008
User Rating : 1
Respect :
0
Some staff at Marks and Spencers Pet Insurance have been very unhelpful when I called to find out why they were taking SO LONG to process my claims form. My original claim form they lost ! ! so a kind customer adviser E-Mailed me another to speed up my claim. Two and a half weeks later I am still waiting for a cheque. Overall they couldn't care less about my pet or my frustrations regarding their sloppy service. Would NOT recommend this company to anyone.
Would rate this company 1 out of ...
P Marr's full review | 118 words
Review by
BigJohn73
on 11th Mar 2008
User Rating : 0
Respect :
0
Previously, Marks and Spencers Pet Insurance were great - but that was when they were underwritten by JLT risk management, had a NO XS policy and included £750 of accidental damage (no quibble payout when my bull mastiff ate/destroyed my washing machine!!). Does anyone know any good No Excess pet insurance providers? I'm hunting for one at the moment. I used to recommend all my pet owning friends to M&S - now I wouldn't recommend them for anything!!
BigJohn73's full review | 124 words
Review by
Maggiemay164
on 10th Mar 2008
User Rating : 4
Respect :
0
I haven't claimed in the year that I was with Marks and Spencers Pet Insurance and they have done nothing to try and keep my business. When asked why their policy had changed so much I was told that it was due to the change in the Insurance Company. Sounds like not enough profit to me. I certainly won't be renewing with them.
Maggiemay164's full review | 148 words
Review by
jaxxy00
on 8th Mar 2008
User Rating : 1
Respect :
+1
My renewal started Jan 08. I had been covered for the previous 2 years and had excellent service from them, including no hassle payouts, good premiums (£7.49 1st year, £10.50 2nd year and both with no excess) this is for a cross breed dog who is almost 5 years old now. On this renewal (since they are now underwritten by different insurers) my premiums are £14.99 (figures quoted are per month direct debit) which is not so bad, but now there is also a compulsory excess of £ ...
jaxxy00's full review | 367 words | 1 comment added.
Review by
OzzieH
on 5th Mar 2008
User Rating : 0
Respect :
0
Just received the renewal details. Having not made any claims the premium has increased by 45% and £70 excess now applies. Clearly Marks and Spencers Pet Insurance are no longer a competitive pet insurance to consider.
OzzieH's full review | 42 words
Review by
Guest.
on 15th Feb 2008
User Rating : 8
Respect :
0
I found them very reasonable priced, we had an English Bulldog from a pup that suffered with ailments right from when we had her...epilepsy, allergies, skin complaints chest infections. Unfortunately it was all a bit too much and she passed away only 2yrs old. However MandS were very good through all her ongoing medications and paid the maximum claim on her early death, with no hassles. There were no difficult phone calls, letters, it was all done through the 'insurance' clerk at the vets
Guest.'s full review | 85 words
Review by
jan819
on 31st Jan 2008
User Rating : 0
Respect :
0
I have 3 cats, the first year was fine, then the premiums, nearly doubled, this year they have doubled, do not trust this company they do not have your pets interest at heart, just there pockets. very very disappointed with them.
jan819's full review | 51 words
Review by
Guest.
on 15th Jan 2008
User Rating : 6
Respect :
0
Last year I cancelled my dog's insurance with M&S because the premium more than doubled when I had not made a claim. At the time I could not change insurers for my cat as he had a terminal illness and I had already claimed, therefore, I would not have been able to claim for this illness with another insurer. My cat died on Boxing Day and the last four months have cost nearly £1500 in vets bills/cremation etc. I found M&S's service very satisfactory but I would not use them agai ...
Guest.'s full review | 135 words
Review by
Guest.
on 14th Jan 2008
User Rating : 0
Respect :
0
I bitterly regret getting involved with an insurance outfit which hides behind a third party insurer. Be careful of changing insurer if your dog has a pre-existing condition because cover may be denied.
Guest.'s full review | 95 words
Review by
14aa
on 12th Jan 2008
User Rating : 0
Respect :
0
will not be renewing. I am ashamed of Marks and Spencers for treating there customers with such contempt. Since been over taken by new insurance company my policy went up by 40% (we have never made a clame) and amost of the terms and conditions or worse as well as you have to pay an exceess fee now
14aa's full review | 59 words
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