Sainsburys PetCare Pet Insurance Reviews - www.sainsburysbank.co.uk

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★★☆☆☆
1.9 / 5
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Media Gallery for Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

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Latest Reviews

★☆☆☆☆

“Absoutely dreadful”

Written on: 09/08/2014 by Dempseysw360 (1 review written)

Various problems including being given conflicting information and a complete refusal to check anything. Refusal to let me speak with a Manager. Sent some, but not all, information requested. These are just a few things that I am very upset and disappointed with. Have now taken advice from the Ombudsman… Read Full Review

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★☆☆☆☆

“So Frustrated”

Written on: 16/06/2014 by grHicks229 (1 review written)

My claim was sent in on 04/04/14. I am still waiting to be paid. Sainsburys changed their underwriter between the beginning and end of my claim. I have rung every 2 weeks and at least 4 times my vet has been asked to re-send the claim form. Today I was told I needed to contact the old underwriter as they were the problem. I insure with Sainsbury and I don't see that it is up to me to deal with who they choose to underwrite their business . I am moving my young dog's insurance somewhere else… Read Full Review

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★☆☆☆☆

“Terrible, Awful, Shockingly BAD!! Do not buy!”

Written on: 09/06/2014 by UlisesCunningham279 (1 review written)

Sainsbury's pet insurance is a total sham and I would advise that you avoid at all costs. At a time when I needed compassion and understanding all I have received from Sainsbury's is total lack of customer service, rudeness to the point that they have made me cry and they try any which way they can to avoid paying you. I have been waiting for nearly 2 months for a decision on a claim that is not a reoccurrence and I have never claimed before, but they are making things up to avoid paying me… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 03/06/2014 by Lisawasmc (1 review written)

Should b a law against this pet insurance! The stress they have caused us! We have paid for a yr then our rotti snaps her crucial ligament which would cost nearly £3000 , we paid the excess but still waiting got insurance to pay out 8 weeks later!! Spoke to countless members of staff over phone, a lot of hassle and worry! Still waiting! Thank god we have a great vet who done the op as our poor dog could not walk. Surely something has to be done, already seen these on get dom! Think I'll write… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 01/05/2014 by Michelle1966 (1 review written)

This pet insurance is terrible. The service i have received is appalling beyond belief. The staff are incompetent to say the least. Each claim form i sent out was either "LOST IN THE POST" or incorrectly completed by the vet. I lost my beloved pet and was asked on 2 occasions after constantly chasing up my claim "How is Paddy today" I have found this ongoing situation both distressing and extremely frustrating. The staff never phone back when they say they will, squabble over which… Read Full Review

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★☆☆☆☆

“Extremely unhelpful and lengthly process!”

Written on: 27/04/2014 by Han84 (1 review written)

Currently trying to process a claim for my cat who passed away in January! Claim forms initially sent back to me saying I had no policy! Phoned Sainsbury's and found out that as a new finance company had taken over my policy hadn't been recognised. Sent a new claim form and as I heard nothing assumed all was ok. Received a letter from my vet threatening court action as no payment received! Phoned (again) and was told no claim had been received. Then was told it must have been transferred to the… Read Full Review

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★☆☆☆☆

“Unfair and unhelpful”

Written on: 05/03/2014 by Winsmum (1 review written)

Sainsburys pet insurance is not worth the paper it is written on, I submitted a claim perfectly legitimate, done in the way they asked, they refused to pay for prescription food for my dog, who was really poorly and it was essential, he was on it for 1week and weaned off on the 2nd week, BUT the office kept the claim for 2 weeks and then said it was over a month and would not pay. I made 4 phone calls one lasting for an hour, passed back and forth to no avail.....I have… Read Full Review

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★☆☆☆☆

“Sainsburys Petcare - unscrupulous and dishonourable”

Written on: 31/01/2014 by LindyLou47 (1 review written)

My 3 cats have been insured with Sainsburys Petcare Option 2 for 8 years; the premiums for all 3 are quite costly (I have never been offered a discount for multiple pets, instead 3 separate policies) but, now retired, I felt I needed to be insured with what I thought was a reputable company and therefore was prepared to pay more. My first claim in 2008 for struvite crystals surgery was paid in full, less the excess. In December 2013 I took another to the vet as he was unable to raise his tail… Read Full Review

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★☆☆☆☆

“Avoid Sainsbury's Pet Insurance Like The Plague!!!!!”

Written on: 19/11/2013

Unfortunately there was no option to give Sainsbury's Pet Insurance zero stars, as that's definitely what I would have chosen! Our dog had teeth extracted at the beginning of September and it took 5 weeks to settle the claim, way above their '5 day turn around' pledge! It was only settled after I had to chase them with consistent e-mails and telephone calls. They informed me that they had contacted my vet, yet almost three weeks later admitted they had the wrong e-mail address for them!… Read Full Review

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★☆☆☆☆

“Forget about Cashback.”

Written on: 19/07/2013

Never had to make a claim for the one year I had the insurance, and changed provider once that year was up as they refused to pay the £85 cashback they owed me as I ordered the policy via Quidco (they denied I ordered it through Quidco even though the tracking on quidco's site proved them to be liars) On that fact alone, that they are brazenly using cashback sites to take peoples custom with no intention of ever paying that out (see the reviews on quidco for just how often they are pulling… Read Full Review

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★☆☆☆☆

“Nightmare ”

Written on: 18/07/2013 by kitty61 (1 review written)

Having taken out a premium insurance for our four year old cat, we are in the process of claiming for an ongoing undiagnosed condition that has cost over two thousand pounds in vet bills. We have been sending in weekly claims which have been delayed. Sainsburys have not emailed to inform us of the delay or query and then argued about wording from different vets - anything to avoid paying out! When we did get a check we then find that 10% of each vet visit on top of the excess of £75 has been… Read Full Review

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★★★★☆

“Great service”

Written on: 07/07/2013

I recently put a claim I'm for my 5 year old boxer/bulldog cross after jumping over a baby gate after she ruptured her cruciate ligament. I had to take her to the emergency vets, then she was referred to my normal vets and then a specialist for an operation so all in all the bill was almost £4000. Every time I rang the claims line they were very helpful, I had to ring them a lot and every time they enquired as to how my dog was which I felt was very professional. There were no problems with… Read Full Review

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★★☆☆☆

“Massive increase despite no claim? Not lifetime cover.”

Written on: 04/06/2013 by mrsclark24 (2 reviews written)

We originally paid £26 for our pedigree working Labrador puppy, we took the insurance out when she was 9 weeks old. Fast forward one year, she's never been to the vet apart from for vaccines, we have had no medical problems with her at all. Our renewal quote was £32. When I checked to see what a new customer would pay it was £23. When I rang and asked them to lower the price they said that they couldn't but they would give me £30 in Sainsburies vouchers. This is outrageous, I could cancel… Read Full Review

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★☆☆☆☆

“Potentially expensive cost of making a claim”

Written on: 13/05/2013

I'm shocked by the renewal for pet insurance that I have just received for my 5 year old labrador from Sainsburys. I've had my dpg insured with them for a few years and today I've received a renewal notice of £319 with a £75 excess - nothing too shocking there. However, the sting in the tail is that they have introduced an additional cost of 10% of the total cost of vet bills if you make a claim. So, if for example my dog has an injury or illness costing say £5,000 I will have to cover… Read Full Review

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Dogowner1's Comment

Written on: 13/08/2013

Same has just happened to me - my renewal has risen from £16 ish per month to £28.79 and they have said they will charge me the extra 10% on top of the £75 excess. When I phoned them they said that it was because of the age of my dog (5) and the breed (airedale), and that there had been a lot of claims in my area for my dog breed; strange as it is not a popular breed. Isn't it funny how the same thing applies to your labrador!!
Very unhappy and will contact trading standards - I could easily have just let them renew...

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★☆☆☆☆

“BEWARE very high renewals !”

Written on: 05/03/2013

My Cocker Spaniel Dog is only 7 years old, my renewal this year is £803 ! compared with £335 2 years ago. He has long term medical problems which now only require daily tablets & eye drops, but once he reached 7 years old premiums increased way above what is fair. I complained to be told due to my postcode area/ dogs age, breed & that we had made claims in the past the underwriters told them to increase ! Um not happy I thought that is why we have insurance? My Dog' condition would not be… Read Full Review

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★★★★★

“The best policy i have ever had.”

Written on: 21/02/2013

my rough collie is reaching 3 years old now. i searched when she was a puppy for pet insurance. companies were going to charge me £35-£40 per month because she is a pedigree breed etc. i came across sainsburys but was having problems putting through details online so i telephoned them. the guy on the other end of the phone told me not to complete it over the phone as the quote would be very high, he told me to do it online as there was a discount as well as a discount with a nectar card so i… Read Full Review

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★☆☆☆☆

“Sainsbury's pet insurance what a rip off”

Written on: 21/02/2013

What a rip off my premium has gone up over 3yrs from £15 to £30 to £60 and this year they want £126.30 a month what a joke yes I've claimed 4 times but that's just extortionate pet plan's premiums don't go up that much I now can't afford this which means I've no choice but to cancel my policy which also means i won't be able to claim for previouse conditions :((( not happy with them at all also it took me 10 months to get my money back for a claim so I'd recommend NOT going to sainsburys… Read Full Review

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★☆☆☆☆

“Unethical 61% Rise in Premiums”

Written on: 08/02/2013 by martg (1 review written)

My Labrador will be 11 in March and has had a lot of problems during his life. He has been insured with Sainsbury's since being a puppy and each year the premiums have increased a bit higher than I would have expected but I accepted this because of the amount of claims I had made. Last year his premium was £1066. Just had his renewal and they want £1715 a rise of 61%. What will it be next year - £2,500? I am a pensioner and this is having a huge impact. They know I can't go elsewhere and… Read Full Review

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Joannewhitfield's Response to martg's Review

Written on: 21/10/2013

This has happened to me too. I have a 12 year old lab, insured with sainsbury pet Care since being a pup. She has on-going problemss with arthritis. My premium this year is £1600, a massive increase. Yes we have made claims, but isnt the whole point of insurance that everyone pays into a pot, and the pot pays for those with pets unfortunate enough to suffer illness or injury? I cannot afford this and I cannot go elsewhere, as the Insurerer knows. My other dog is insured with Pet Plan and I recommend them every time. They charge on the dogs age, fair enough, NOT on the claims history!

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★☆☆☆☆

“Absolute rip off, don't try claiming”

Written on: 28/01/2013 by groatgrabber (1 review written)

Our dog Millie was examined by a vet following the discovery of a lump (cyst) on her tail and another found on her chest area. Our dog was booked in for surgery and both lumps removed under general anaesthetic and we were charged a little over £400 for the operation. We completed our claim forms and the vet sent them off on our behalf. About six weeks later we received two cheques from Sainsburys pet insurance both identical for £142 each. Sainsburys had taken two lots of excess at £75 each… Read Full Review

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★★☆☆☆

“50% RISE”

Written on: 08/01/2013 by Cherrysmum (1 review written)

I have never put a claim for my dog but my insurance has doubled! Have gone elsewhere now. Sort it out Sainsburys!!!… Read Full Review

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