Sainsburys PetCare Pet Insurance Reviews - www.sainsburysbank.co.uk

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★★☆☆☆
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Media Gallery for Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

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Latest Reviews

★☆☆☆☆

“Rip off”

Written on: 20/03/2015 by McDonald1954 (1 review written)

In December 2013 my boxer dog sustained an injury to her left eye. this was as a result of an accident which occurred at home. Sainsburys paid out on this claim. In December 2014 my dog sustained another eye injury this time it was her right eye and occurred as a result of an accident whilst playing on the beech.They refused to pay claiming that the injury was the same condition. I contacted them told them that the injuries were unrelated and having read my policy several times it was obvious… Read Full Review

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★☆☆☆☆

“completely unscrupulous ripp off merchants do not have...”

Written on: 07/02/2015 by SkylerGarrison (1 review written)

my cat had some periodontal work carried out 3 mths ago cost£559 ,they have just told me sfter numerous calls and being fobbed off,that my claim has been rejected on the grounds that I did not take my cat in early enough after being told he needed some dentisty treatment ,completely outrageous ,how do they get away with it. do not use sainsburys pet insurance a sham. they don't deserve any stars but it is required the only stars they ought to be seeing is with a baseball bat. john ward… Read Full Review

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★☆☆☆☆

“Absolutely horrendous experience! DO NOT USE! ”

Written on: 05/02/2015 by JudeKoenig382 (1 review written)

Can begin to describe the experience we have had since our cat developed a life long chronic condition. Have the same problems every time we submit a claim. This latest claim was submitted in November & I still haven't paid in February! Every time I call, they tell me more information us needed when they have had everything they have already asked for. Just keep going round in circles, getting fobbed off, it's a joke. I have to document every single call & it's draining. DO NOT USE!… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 04/02/2015 by Reedfj87 (1 review written)

To cut. Long story short, our 3 year old dog became ill and the vet did various tests to try and rule out different conditions. Eventually we had to have an MRI scan. sainsburys refused our entire claim saying we had not informed them of a general health check which took place 6 months earlier. Like other reviewers we we told constantly that they hadn't received vets reports etc. I wish that we could have put no stars as this is an awful pet insurance, Allianz , the underwriters were just… Read Full Review

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★☆☆☆☆

“Outstanding claim is now 10 weeks old!”

Written on: 26/01/2015 by Garza167 (1 review written)

One of my cats had a urinary tract infection at the end of October 2014. There were 4 vets bills, which were sent to Sainsbury's Pet insurance on 17 November 2014. Since then my vet has sent 2 sets of medical history's (they lost the first one)! I have made 7 telephone calls to be fobbed off with "we are waiting for the underwriters to review this claim". It is now 10 weeks since the claim (for £364) was submitted to Sainsbury's and I am no further forward. This policy expires in March and I… Read Full Review

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★☆☆☆☆

“Shocking lies,delay tactics ”

Written on: 12/01/2015 by Candye (1 review written)

Took out their premium insurance for one of my rescue dogs (didn't read reviews first ) and as I had no claims for years ,no problems .until the dog took ill . Sainsburys made the process of claiming so ,so stressful. Denying receipt of documents seems to be a known tactic .To cut a very long story short ..claimed in mar , received payment in July ! Lots of hassles in between including 'not received form ', 'we don't have vet history from birth' . It seemed any excuse not to pay .I mean ,the… Read Full Review

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★☆☆☆☆

“Please dont go with sainsbury”

Written on: 18/11/2014 by Annmariekevin (1 review written)

Have been with sainsburys pet insurance for eighteen months now. I put in a claim of £110 pounds in august... When i phoned in october, after not hearing from them, they told me they had not received the claim form.. I got in touch with my vet whom i no had sent it off.. My vet then faxed it off on the 13th of october... I have since rang numerous times and the excuses really are a joke.... I really thought going with a well known company that i would be safe... Avoid this company... In future… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 08/11/2014 by olBriggs320 (1 review written)

They just rip you off year on year first year you get discounts so it looks a good deal then year on year price go's up and up and as you take your pet to the vet year on year and things get put on there record you get tied into Salisbury as you loose cover by moving on anything on there record in ten year's price as gone up from £95 first year to £604 now with only 2 small claim's they just have a licence to print money once you are with them… Read Full Review

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★☆☆☆☆

“Constant lies in order to delay/avoid paying -...”

Written on: 08/10/2014 by FredandFredaBloggs (1 review written)

IF I COULD HAVE MARKED THEM AS '0' STARS, I WOULD HAVE DONE SO...... There is only one thing this company is good at...that is using every excuse & trick to avoid & delay paying! I've experienced the same as other reviewers...I've had to make 5 claims, & for every single claim I've been told multiples times for each that the claim form and/ or clinical history have not been received by them, even though I got my vet to fax & email these directly to Sainsburys, because I didn't believe them!… Read Full Review

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★☆☆☆☆

“Absolutely Shocking”

Written on: 24/09/2014 by rjamjm (1 review written)

Took my pet to the vet and got told it had started with Arthritis. Strangely that isn't something you associate with a younger dog so definitely the first episode. I have used the same vet for the dog for the last 8 years and have had a couple of claims. Got the treatment and drugs and sent off the claim form to Sainsbury's pet insurance on the 24th August. Their website says they deal with at least 90% of the claims in the first 5 days......yeah right! Complaint raised and its now the 24th… Read Full Review

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★☆☆☆☆

“Stay away from this”

Written on: 14/09/2014 by cuMorgan127 (1 review written)

Got cat Daisy from RSPCA she was attacked by a Tom Cat Puncture Injury on back had to take to an Emergency Vet on a Sunday and her own Vet on the following Monday. Paid £160 pound for treatment happened June 15th now September 14th after several phone calls to Sainsburys Pet Insurance no further forward. Took out the highest level of cover. Sainsburys Pet Insurance keep going on about having Daisy's full medical history before I even owned her. Answered a load of questions about Daisy when I… Read Full Review

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★☆☆☆☆

“Absoutely dreadful”

Written on: 09/08/2014 by Dempseysw360 (1 review written)

Various problems including being given conflicting information and a complete refusal to check anything. Refusal to let me speak with a Manager. Sent some, but not all, information requested. These are just a few things that I am very upset and disappointed with. Have now taken advice from the Ombudsman… Read Full Review

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★☆☆☆☆

“So Frustrated”

Written on: 16/06/2014 by grHicks229 (1 review written)

My claim was sent in on 04/04/14. I am still waiting to be paid. Sainsburys changed their underwriter between the beginning and end of my claim. I have rung every 2 weeks and at least 4 times my vet has been asked to re-send the claim form. Today I was told I needed to contact the old underwriter as they were the problem. I insure with Sainsbury and I don't see that it is up to me to deal with who they choose to underwrite their business . I am moving my young dog's insurance somewhere else… Read Full Review

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★☆☆☆☆

“Terrible, Awful, Shockingly BAD!! Do not buy!”

Written on: 09/06/2014 by UlisesCunningham279 (1 review written)

Sainsbury's pet insurance is a total sham and I would advise that you avoid at all costs. At a time when I needed compassion and understanding all I have received from Sainsbury's is total lack of customer service, rudeness to the point that they have made me cry and they try any which way they can to avoid paying you. I have been waiting for nearly 2 months for a decision on a claim that is not a reoccurrence and I have never claimed before, but they are making things up to avoid paying me… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 03/06/2014 by Lisawasmc (1 review written)

Should b a law against this pet insurance! The stress they have caused us! We have paid for a yr then our rotti snaps her crucial ligament which would cost nearly £3000 , we paid the excess but still waiting got insurance to pay out 8 weeks later!! Spoke to countless members of staff over phone, a lot of hassle and worry! Still waiting! Thank god we have a great vet who done the op as our poor dog could not walk. Surely something has to be done, already seen these on get dom! Think I'll write… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 01/05/2014 by Michelle1966 (1 review written)

This pet insurance is terrible. The service i have received is appalling beyond belief. The staff are incompetent to say the least. Each claim form i sent out was either "LOST IN THE POST" or incorrectly completed by the vet. I lost my beloved pet and was asked on 2 occasions after constantly chasing up my claim "How is Paddy today" I have found this ongoing situation both distressing and extremely frustrating. The staff never phone back when they say they will, squabble over which… Read Full Review

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★☆☆☆☆

“Extremely unhelpful and lengthly process!”

Written on: 27/04/2014 by Han84 (1 review written)

Currently trying to process a claim for my cat who passed away in January! Claim forms initially sent back to me saying I had no policy! Phoned Sainsbury's and found out that as a new finance company had taken over my policy hadn't been recognised. Sent a new claim form and as I heard nothing assumed all was ok. Received a letter from my vet threatening court action as no payment received! Phoned (again) and was told no claim had been received. Then was told it must have been transferred to the… Read Full Review

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★☆☆☆☆

“Unfair and unhelpful”

Written on: 05/03/2014 by Winsmum (1 review written)

Sainsburys pet insurance is not worth the paper it is written on, I submitted a claim perfectly legitimate, done in the way they asked, they refused to pay for prescription food for my dog, who was really poorly and it was essential, he was on it for 1week and weaned off on the 2nd week, BUT the office kept the claim for 2 weeks and then said it was over a month and would not pay. I made 4 phone calls one lasting for an hour, passed back and forth to no avail.....I have… Read Full Review

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★☆☆☆☆

“Sainsburys Petcare - unscrupulous and dishonourable”

Written on: 31/01/2014 by LindyLou47 (1 review written)

My 3 cats have been insured with Sainsburys Petcare Option 2 for 8 years; the premiums for all 3 are quite costly (I have never been offered a discount for multiple pets, instead 3 separate policies) but, now retired, I felt I needed to be insured with what I thought was a reputable company and therefore was prepared to pay more. My first claim in 2008 for struvite crystals surgery was paid in full, less the excess. In December 2013 I took another to the vet as he was unable to raise his tail… Read Full Review

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★☆☆☆☆

“Avoid Sainsbury's Pet Insurance Like The Plague!!!!!”

Written on: 19/11/2013

Unfortunately there was no option to give Sainsbury's Pet Insurance zero stars, as that's definitely what I would have chosen! Our dog had teeth extracted at the beginning of September and it took 5 weeks to settle the claim, way above their '5 day turn around' pledge! It was only settled after I had to chase them with consistent e-mails and telephone calls. They informed me that they had contacted my vet, yet almost three weeks later admitted they had the wrong e-mail address for them!… Read Full Review

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