sainsburys petcare pet insurance reviews | Watch This Item.

Average Ratings
Customer service	3.6/10
Value for Money	2.9/10
Overall rating	2.6/10

19% Recommended6 out of 32 Reviews

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32 Review Centre Sainsburys PetCare Pet Insurance Reviews

Full review by
alexmcguire
on 18th May 2009

User Rating : 0
Respect : 0

I thought Sainsbury's were a respectable insurer until the time came to claim! After speaking to 2 claims advisers and receiving 2 letters regarding my claim for £450, on the third phone call (me to them), they told me that my policy had in fact been cancelled (they admitted it was their fault - human error!) and they refused to pay out. My complaint is now being escalated to AXA and I am in touch with the Financial Ombudsman - use this company at your peril!
alexmcguire's review and ratings | 84 words
Review by
stumacher1982
on 1st May 2009

User Rating : 0
Respect : 0
i have been with sainsburys for 6 years and never made a single claim unitl now. This was a particulary nasty condition my pet picked up which is believed to be ongoing.However siansburys then turned around and said this will not be covered as it is pre-existing,i fought and argued my case and even my vet said this is not pre-existing at all but still they would not back down.so therefore i thought enough is enough.
stumacher1982's full review | 78 words
Review by
Goobygal
on 14th Apr 2009

User Rating : 0
Respect : 0
Customer value nil! I have paid my premiums to Sainsbury's Petcare pet insurance for 5 years (2004). I have never claimed from them from what I can recall. This year i took my dog to vet for dermatitis and they have just sent a rather brief letter to say they won't be paying it! I may as well not have had insurance because the claim was for less than the premiums I paid. I too was amazed at the amount of increase for premiums each year and as I hadn't claimed on policy reissued with the same ...
Goobygal's full review | 222 words
Review by
Rosa Postance
on 10th Feb 2009

User Rating : 10
Respect : -1
We have a 20 year old neutered tom cat who apart from visits to the vet has also seen a dermatologist, cardiologist, ophthalmologist, had various biopsies and recently had to have a front leg amputated following a possible road accident. We are delighted with the service from Sainsbury's Pet Care Insurance. Claims have always been met promptly and without quibble. You get what you pay for!!!
Rosa Postance's full review | 66 words | 1 comment added.
Review by
shasel
on 1st Jan 2009

User Rating : 2
Respect : 0
2.5 years ago I was insuring 2 dogs for the premium I'm now paying for 1 dog. I've never claimed until a small ear problem a few weeks ago. I could never have 2 dogs anymore as I just couldn't afford the insurance. I'm now paying £39 per month for an Itaian Spinone. When I called and asked why the big hike in premium for a dog I've never claimed for they blamed medicines charges have risen by over 100% EU laws and animal medicines being re-licenced.
shasel's full review | 100 words
Review by
Guest.
on 20th Dec 2008

User Rating : 1
Respect : 0
When phoning the customer help deak I was told three different stories by three different people why my cover was void and none were suitable. They said my cover was void but yet they paid a claim in May?
Guest's full review | 62 words
Review by
lnbrinley
on 11th Dec 2008

User Rating : 1
Respect : 0
Sainsbury's PetCare Pet Insurance was OK until this year when the level of payment went from £21 to £54 a month. My greyhound has been covered no problem for a while and we have never made any claims. Premium more than doubled this year, cannot recommend.
lnbrinley's full review | 46 words
Review by
Guest.
on 6th Oct 2008

User Rating : 2
Respect : 0
My renewal this year has gone from £129 to £197 (all figures to nearest £1). This is for a 3 year old mongrel with no claims or history of illness. A quote on their website stated £138 inc 15% discount so full price should have been £162. Also covering letter said policy remained the same when in fact the excess has risen from £50 to £75. Next stop is to call their customer services and see what they have to say. I don't hold out much hope thou ...
Guest's full review | 138 words
Review by
abart
on 16th Aug 2008

User Rating : 3
Respect : 0
Last year's premium for a 15 year old domestic cat was £177 with £50 or 15% excess, which I found reasonable given the level of cover. However my renewal notice has just arrived. I haven't made any claims but its gone up to £279 (an increase of £102) and the excess is now £125 or 15%. It says I've got 10 days to cancel from date of letter, but letter took a whole week to arrive!
abart's full review | 92 words | 1 comment added.
Review by
jessicalily
on 6th Aug 2008

User Rating : 10
Respect : 0
Customer service at Sainsburys Pet Insurance is brilliant and the level of cover can't be touched...ok the premium is more than the others but thats simply because they don't offer as much.
jessicalily's full review | 38 words
Review by
Guest.
on 6th Aug 2008

User Rating : 0
Respect : +1
My premium has gone from £32 per month to £70 and I have had no joy whatsoever. I am still waiting for a reply fro the customer services helpline after phoning 3 times in the last week. I have been with them for 10 years and have now had to cancel as the date for renewal is closing in, I am so disappointed with their treatment after I've paid in for so long. Have decided to vote with my feet!
Guest's full review | 85 words | 1 comment added.
Review by
pet1
on 14th Jul 2008

User Rating : 0
Respect : -1
I was horrified when my renewal documents arrived, the premium quoted had more than doubled to over £500.00 - in words: five hundred pounds! for a four year old dog, no claims. This is due to the "selected breeds" invention - see above. Selected breeds means, I quote from their Policy booklet "Bulldog, Estrela Mountain dog, German Shepherd (Alsatian), Great Dane, Greyhound, Irish Wolfhound, Leonberger, Newfoundland, Old English Sheepdog, Rottweiler, Pyrenean Moutain Dog and St Bernard". I ...
pet1's full review | 223 words | 1 comment added.
Review by
Venom1982
on 10th Jul 2008

User Rating : 10
Respect : 0
Having looked around for cheaper pet insurance I felt I had to stick with Sainsburys as of companies didnt provide the same level of excellent cover.
Venom1982's full review | 46 words
Review by
doris clark
on 24th Jun 2008

User Rating : 0
Respect : 0
Insured my partners cat with Sainsburys from 12 weeks old. For 2 years the monthly premium was £5.63. There have been no claims or change in circumstances over 2 years. I was very suprised to notice the monthly premium had risen to £9.17 & the first I knew of this was my bank statement. Spoke to a very unhelpful chap on their insurance line who refused to discuss the policy with me as was in my partners name, despite myself paying for the policy. Pointed out to him that I had just ...
doris clark's full review | 142 words
Review by
jobynana1
on 25th May 2008

User Rating : 0
Respect : 0
After years with previous insurer, I moved to sainsbury's as they were offering a fair premium for my 11 year old xbreed and their excess was £50 OR 15% which I thought was fairer than the £50 PLUS 35% at my old insurers. However, I have only just received my renewal notice dated 15/5/08. They give 10 days to cancel but today (Sunday) is the 25th but their offices are closed on Sunday. I wouldn't have to cancel if they hadn't increased the premiums by 140 percent! I have emailed ...
jobynana1's full review | 253 words
Review by
susieq66
on 13th May 2008

User Rating : 2
Respect : 0
After being dissatisfied with a well known insurance company who seemed to think they knew more about 1 of my dogs than the vets where he was being treated and they were,nt cheap I cancelled and swapped to Sainsburys. 1 month after taking out their policy I made a claim and was very satisfied with the ease and promptness of payment. When my renewal policy came I thought they had made a mistake as the premium had gone up £163 for 1 dog but no they tried to justify it by blaming the vets. N ...
susieq66's full review | 118 words
Review by
Guest.
on 5th May 2008

User Rating : 5
Respect : 0
Originally I found Sainsburys Pet Insurance quite good but I am considering changing this year as I am not happy with the length of time it takes to process claims. I have policies with other companies for my two other pets which are better.
Guest's full review | 79 words
Review by
Guest.
on 30th Apr 2008

User Rating : 1
Respect : 0
I am disgusted with my renewal premium for this year, it has gone up a staggering 80% to just under £400!!I have been a customer for several years and last years increase was only 6%. I have claimed a few times but not for very much(with an excess of £50 plus 15% it's not worth it sometimes). When I rang them they told me premiums had increased because of the increase in vets bills, due to new treatments available(MRI scans were mentioned).When I asked if all the policies had incre ...
Guest's full review | 160 words
Review by
PJACE
on 22nd Apr 2008

User Rating : 0
Respect : 0
We have been with Sainsburys for 5 years and this year they doubled our premium to £650 per year. Asked for this to be investigated - it took AXA over 12 days despite promising it would be 5 working days. No changeThis is outrageous - we have a retired police dog - a Springer Spaniel and although we have claimed on the policy it amounts to less than 10% of what we have spent on premiums.We can't go elsewhere for he has existing conditions - amounting to around £80 per year of drugs ...
PJACE's full review | 126 words
Review by
Paddy1
on 15th Mar 2008

User Rating : 10
Respect : +1
I have an 8 year old Labrador and my renewal in February did increase by £50. I have found the Customer Services to be excellent. My only gripe is with the delay in receipt of the Claim - maybe due to the Postal Service though. I found (once received) that my claim and any queries were dealt with promptly and efficiently. I for one cannot really complain about them in my experience.
Paddy1's full review | 81 words | 1 comment added.