Sainsburys PetCare Pet Insurance Reviews

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Sainsburys PetCare Pet Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 39 reviews

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Average Ratings for Sainsburys PetCare Pet Insurance

  • Customer service1.9 stars
  • Value for Money1.5 stars
  • Overall rating1.5 stars

39 Reviews For Sainsburys PetCare Pet Insurance

  • Guest 3rd Nov 2009

    Reviewer rating: 4 stars


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    I HAVE JUST MADE MY FIRST CLAIM FOR MY PUPPY AMY, AND I AM MORE THAN PLEASED WITH THE EFFICIENT WAY THIS CLAIM WAS DEALT WITH. I RECEIVED PAYMENT WITHIN 10 DAYS OF MAKING THE CLAIM. ALSO THE STAFF AT THE CALL CENTRE WERE VERY POLITE AND HELPFUL WHEN I MADE CONTACT WITH THEM

  • Guest 26th Oct 2009

    Reviewer rating: 1 stars


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    Ive had my dog insured with sainsburys since 2004 when he was a puppy. The first year cost me just under ten pounds which increased slightly each year, which you would expect however last year it went to seventeen pound odd and just received latest increase which is now not far off thirty pound. Ive rung the customer service line and told yet again its because of breed/age/location of dog. I wouldnt mind a small increase every now and then but with currant times I just can't afford this and I fe ...

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    DO NOT USE SAINSBURY INSURANCE I WISH I FOUND THIS SITE FIRST JUST JOINED SAINSBURY UNFORTUNATELY MY STORY IS TO LONG TO TELL ALL I CAN SAY IS I MADE A CLAIM 10 WEEKS AGO AFTER ABOUT 30 PHONE CALLS NOT TO MENTION LETTERS THEY HAVE DECLINED MY CLAIM NOT TO MENTION THE GREAT CUSTOMER SERVICES DEPARTMENT WHO BLATENTLY LIE TO YOU I AM NOW SEEKING LEGAL ADVICE BECAUSE MY DOG HAS A CONDITION KNOWN AS PUG DOG ENCEPHALITIS WHICH IS FATAL AND HE DESPERATELY NEEDS A SCAN WHICH COSTS 1800 AND BECAUSE OF SA ...

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    I made a claim when my cat needed expensive out-of-hours treatment for a nasty urinary infection. Sainsbury's PetCare Pet Insurance did everything they could to try and get out of paying out a relatively small amount for a very straightforward claim and I was told repeated lies by their customer service staff - most amusingly was told on a Friday that the guy I was speaking to had personally posted my cheque that morning; when I rang again on the Thursday because it hadn't arrived, someone else ...

  • abart Rank: Corporal 19th Aug 2009

    Reviewer rating: 2 stars


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    First year premiums for a 15 year old cat were about £15 per month with Sainsburys PetCare. Aged 16 it went up to £24 (they said it was due to them changing underwriters), now I've got my renewal quote and I'm staggered. Cat is now 17 years and they want £46 per month (£554). Never made any claims so this seems extremely expensive.

  • Guest 17th Aug 2009

    Reviewer rating: 4 stars


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    My dog had a foreign body in her ear recently for which the vet had to operate immediately under general anaesthetic. Although my Sainsburys PetCare Pet Insurance claim was not a huge one (£150)there was no dispute about paying and a cheque was received within 2 weeks. Only complaint I have is that my premium went up by £10 a month, but this seems to be the norm.

  • Guest 5th Aug 2009

    Reviewer rating: 2 stars


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    I have had two dogs insured with Sainsburys PetCare Pet Insurance, one for 12 years and one for 9 years. I am now making regular claims for the older one, but have never claimed for the younger. The premium for the 9 year old has risen by £12 per month and I am dreading to find out how much the older one's premium will go up next month!! On querying the increase, I was told it was due to the breed (Cavalier King Charles Spaniels). What I think is so unfair, is that new customers are bei ...

  • alexmcguire 18th May 2009

    Reviewer rating: 0 stars


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    I thought Sainsbury's were a respectable insurer until the time came to claim! After speaking to 2 claims advisers and receiving 2 letters regarding my claim for £450, on the third phone call (me to them), they told me that my policy had in fact been cancelled (they admitted it was their fault - human error!) and they refused to pay out. My complaint is now being escalated to AXA and I am in touch with the Financial Ombudsman - use this company at your peril!

  • stumacher1982 1st May 2009

    Reviewer rating: 0 stars


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    i have been with sainsburys for 6 years and never made a single claim unitl now. This was a particulary nasty condition my pet picked up which is believed to be ongoing.However siansburys then turned around and said this will not be covered as it is pre-existing,i fought and argued my case and even my vet said this is not pre-existing at all but still they would not back down.so therefore i thought enough is enough.

  • Goobygal Rank: Lance Corporal 14th Apr 2009

    Reviewer rating: 0 stars


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    Customer value nil! I have paid my premiums to Sainsbury's Petcare pet insurance for 5 years (2004). I have never claimed from them from what I can recall. This year i took my dog to vet for dermatitis and they have just sent a rather brief letter to say they won't be paying it! I may as well not have had insurance because the claim was for less than the premiums I paid.
    I too was amazed at the amount of increase for premiums each year and as I hadn't claimed on policy reissued with the same ...

  • Rosa Postance Rank: Lance Corporal 10th Feb 2009

    Reviewer rating: 5 stars


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    We have a 20 year old neutered tom cat who apart from visits to the vet has also seen a dermatologist, cardiologist, ophthalmologist, had various biopsies and recently had to have a front leg amputated following a possible road accident. We are delighted with the service from Sainsbury's Pet Care Insurance. Claims have always been met promptly and without quibble. You get what you pay for!!!

  • shasel Rank: Lance Corporal 1st Jan 2009

    Reviewer rating: 1 stars


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    2.5 years ago I was insuring 2 dogs for the premium I'm now paying for 1 dog. I've never claimed until a small ear problem a few weeks ago. I could never have 2 dogs anymore as I just couldn't afford the insurance.
    I'm now paying £39 per month for an Itaian Spinone. When I called and asked why the big hike in premium for a dog I've never claimed for they blamed medicines charges have risen by over 100% EU laws and animal medicines being re-licenced.

  • Guest 20th Dec 2008

    Reviewer rating: 0.5 stars


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    When phoning the customer help deak I was told three different stories by three different people why my cover was void and none were suitable. They said my cover was void but yet they paid a claim in May?

  • lnbrinley 11th Dec 2008

    Reviewer rating: 0.5 stars


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    Sainsbury's PetCare Pet Insurance was OK until this year when the level of payment went from £21 to £54 a month. My greyhound has been covered no problem for a while and we have never made any claims. Premium more than doubled this year, cannot recommend.

  • Guest 6th Oct 2008

    Reviewer rating: 1 stars


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    My renewal this year has gone from £129 to £197 (all figures to nearest £1). This is for a 3 year old mongrel with no claims or history of illness. A quote on their website stated £138 inc 15% discount so full price should have been £162.
    Also covering letter said policy remained the same when in fact the excess has risen from £50 to £75.
    Next stop is to call their customer services and see what they have to say. I don't hold out much hope thou ...

  • abart Rank: Corporal 16th Aug 2008

    Reviewer rating: 1.5 stars


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    Last year's premium for a 15 year old domestic cat was £177 with £50 or 15% excess, which I found reasonable given the level of cover. However my renewal notice has just arrived. I haven't made any claims but its gone up to £279 (an increase of £102) and the excess is now £125 or 15%. It says I've got 10 days to cancel from date of letter, but letter took a whole week to arrive!

  • jessicalily Rank: Lance Corporal 6th Aug 2008

    Reviewer rating: 5 stars


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    Customer service at Sainsburys Pet Insurance is brilliant and the level of cover can't be touched...ok the premium is more than the others but thats simply because they don't offer as much.

  • Guest 6th Aug 2008

    Reviewer rating: 0 stars


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    My premium has gone from £32 per month to £70 and I have had no joy whatsoever. I am still waiting for a reply fro the customer services helpline after phoning 3 times in the last week. I have been with them for 10 years and have now had to cancel as the date for renewal is closing in, I am so disappointed with their treatment after I've paid in for so long.
    Have decided to vote with my feet!

  • pet1 Rank: Corporal 14th Jul 2008

    Reviewer rating: 0 stars


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    I was horrified when my renewal documents arrived, the premium quoted had more than doubled to over £500.00 - in words: five hundred pounds! for a four year old dog, no claims. This is due to the "selected breeds" invention - see above. Selected breeds means, I quote from their Policy booklet "Bulldog, Estrela Mountain dog, German Shepherd (Alsatian), Great Dane, Greyhound, Irish Wolfhound, Leonberger, Newfoundland, Old English Sheepdog, Rottweiler, Pyrenean Moutain Dog and St Bernard". I ...

  • Venom1982 10th Jul 2008

    Reviewer rating: 5 stars


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    Having looked around for cheaper pet insurance I felt I had to stick with Sainsburys as of companies didnt provide the same level of excellent cover.