Sainsburys PetCare Pet Insurance Reviews - www.sainsburysbank.co.uk

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★★☆☆☆
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Media Gallery for Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

Sainsburys PetCare Pet Insurance www.sainsburysbank.co.uk

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Latest Reviews

★☆☆☆☆

“Waste of time”

Written on: 03/12/2016 by Labrottie (1 review written)

Cancelled policy today. Do not insure your four legged friends with this company, they're only interested in taking you for a ride, quick enough to take your money but make a claim for vet bills?? You've more chance of winning the lottery. Furious doesn't even cut it… Read Full Review

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★★☆☆☆

“What a Joke!!”

Written on: 26/08/2016 by qdRossiItalian214 (1 review written)

Happy to take your money but the hoops your have to go through to get them to pay any vet bills, nightmare. You provide them with all the history of your Dog, have all the information forwarded to them from your Vets including paid invoices and still they ask for more. If your are thinking of using this company make sure you keep records of where you brought the animal, how much you paid for it, every detail of each visit to the vets, even if you haven't made a claim and even when they have all… Read Full Review

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Johnlloyd03's Comment

Written on: 02/11/2016

I have been with them 12 years but my vet when I first had the dog said the type of dog I have gets arthritis and it was on is record so when I tried to move I could not get cover for this and over the years been ripped off left right and centre just had my renewal up over 30% nearly £100 a month now

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Johnlloyd03's Comment

Written on: 02/11/2016

I have been with them 12 years but my vet when I first had the dog said the type of dog I have gets arthritis and it was on is record so when I tried to move I could not get cover for this and over the years been ripped off left right and centre just had my renewal up over 30% nearly £100 a month now

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★☆☆☆☆

“Bureaucrats know more than vets?”

Written on: 30/11/2015 by uksundance (3 reviews written)

Scandalous - Don't touch them with a barge pole - think much more than twice before handing over your money to these bandits. They certainly don't deserve any stars! My daughter's dog had a run in with a cat when it was much younger and got swiped across the face resulting in an eye problem that was resolved by a vet trip and some drops. Four and a half years later he developed an eye ulcer than her vet was worried about treating so referred her to the Royal Vet School at Newmarket. Cutting a… Read Full Review

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★★★★★

“Fabulous staff and product”

Written on: 12/11/2015 by 1957Miles (1 review written)

After six years my dog became ill. I opted for a costly MRI scan, knowing that I had insurance to cover most of the cost. I have called Sainsburys on 3 occasions and the kindness and compassion of the staff, together with their efficient handling of queries has been unexpected but such a comfort. Within 3 weeks of the treatment I have been reimbursed. I can't recommended SPI highly enough… Read Full Review

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★★★★★

“paid out in three weeks”

Written on: 23/10/2015

My dog had 2 mammary tumours removed. I filled out the claim form, paid the bill and handed the form back to the vet to do the rest. Received a text to say my claim had been finalized and I would hear from them within seven days. Cheque was received in the post three weeks later, no questions asked, no problems at all. Would highly recommend… Read Full Review

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★☆☆☆☆

“Sainsburys Pet Insurance - Any excuse to avoid Paying Out”

Written on: 18/10/2015 by Santiago271 (1 review written)

The only thing that Sainsburys Pet Insurance is good at is to find any excuse to avoid paying. I have two rescue cats. Last year one of the cats had a stomach problem which turned out to be nothing more than constipation. The poor cat was unable to eat and straining to go to use the litter tray. Fortunately, I had taken out Sainsburys Pet Insurance six months previously. The vet diagnosed a swollen abdomen and was able to feel the lumps in his stomach and took him in. Due to being unable… Read Full Review

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★★☆☆☆

“Claim form lost on post”

Written on: 25/09/2015 by Broussardgo55 (1 review written)

It's funny how every claim I have made since Allianz took over has been lost in the post! A scheme to make us then wait and then send over an email, so make sure you photocopy everything! I won't post on. Eritrea and I will just email it aright to them. Useless… Read Full Review

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★☆☆☆☆

“Allianz the Underwriter for Sainsburys Pet Insurance...”

Written on: 07/09/2015 by SJPach (1 review written)

Allianz have taken over from AXA who in my opinion did a sterling job - however in the last three weeks Allianz are in charge and guess what our policy has sky-rocketed. They now want £871 a year Ive bought cars cheaper, as our Molly has a pre-existing medical issue (Addisons) we are trapped and cannot move - this is shocking behaviour by an insurance company and shame on Sainsburys after 20 years of paying pet insurance I will never use them again or indeed shop in thier store - letter going… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 28/05/2015 by cwdwb65 (3 reviews written)

Having had several problem free years with Sainsburys Pet Insurance a change of underwriters from Axa to Allianze (or vice versa) turned a simple claim into a nightmare and despite being passed back and forth between the underwriters...attempts to get anyone from Sainsburys to resolve their issues was just ignored as they claim they are only 'the name' and stuck with a 'nothing to do with us' attitude.... despite my premiums being paid directly to them (increased by 500% over 5 years). Had no… Read Full Review

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★☆☆☆☆

“I wish I had read all the terrible reviews Sainsburys...”

Written on: 21/05/2015

I wish I had read all the terrible reviews Sainsburys pet insurance get before taking out my policy for our Rescue dog in January as I would have used another company. We used Sainsburys for 9 years with our previous dog, hardly ever making a claim so had no real experience of their claim process. However our new dog is a rescue dog who we have unfortunately found ourselves going back and forth to the vets with on a weekly basis. Despite the fact we have no history for him as he was found on… Read Full Review

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★★★★☆

“Happy to stay with them.”

Written on: 17/05/2015 by rwCardenas152 (1 review written)

I recently lost my 2 year old cat, over the last 9 months vets bills ran into the thousands as we tried to find the cause of his problems. We were referred to the specialists at Leahurst who sadly confirmed that he had Lymphoma and that the kindest thing would be to let him go. During this time we had a policy renewal from Sainsbury's and despite already having paid out around 2k in bills in the previous policy year we did not see any significant increase in the premiums. The cost of cremation… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 20/03/2015 by McDonald1954 (1 review written)

In December 2013 my boxer dog sustained an injury to her left eye. this was as a result of an accident which occurred at home. Sainsburys paid out on this claim. In December 2014 my dog sustained another eye injury this time it was her right eye and occurred as a result of an accident whilst playing on the beech.They refused to pay claiming that the injury was the same condition. I contacted them told them that the injuries were unrelated and having read my policy several times it was obvious… Read Full Review

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★☆☆☆☆

“completely unscrupulous ripp off merchants do not have...”

Written on: 07/02/2015 by SkylerGarrison (1 review written)

my cat had some periodontal work carried out 3 mths ago cost£559 ,they have just told me sfter numerous calls and being fobbed off,that my claim has been rejected on the grounds that I did not take my cat in early enough after being told he needed some dentisty treatment ,completely outrageous ,how do they get away with it. do not use sainsburys pet insurance a sham. they don't deserve any stars but it is required the only stars they ought to be seeing is with a baseball bat. john ward… Read Full Review

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★☆☆☆☆

“Absolutely horrendous experience! DO NOT USE! ”

Written on: 05/02/2015 by JudeKoenig382 (1 review written)

Can begin to describe the experience we have had since our cat developed a life long chronic condition. Have the same problems every time we submit a claim. This latest claim was submitted in November & I still haven't paid in February! Every time I call, they tell me more information us needed when they have had everything they have already asked for. Just keep going round in circles, getting fobbed off, it's a joke. I have to document every single call & it's draining. DO NOT USE!… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 04/02/2015 by Reedfj87 (1 review written)

To cut. Long story short, our 3 year old dog became ill and the vet did various tests to try and rule out different conditions. Eventually we had to have an MRI scan. sainsburys refused our entire claim saying we had not informed them of a general health check which took place 6 months earlier. Like other reviewers we we told constantly that they hadn't received vets reports etc. I wish that we could have put no stars as this is an awful pet insurance, Allianz , the underwriters were just… Read Full Review

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★☆☆☆☆

“Outstanding claim is now 10 weeks old!”

Written on: 26/01/2015 by Garza167 (1 review written)

One of my cats had a urinary tract infection at the end of October 2014. There were 4 vets bills, which were sent to Sainsbury's Pet insurance on 17 November 2014. Since then my vet has sent 2 sets of medical history's (they lost the first one)! I have made 7 telephone calls to be fobbed off with "we are waiting for the underwriters to review this claim". It is now 10 weeks since the claim (for £364) was submitted to Sainsbury's and I am no further forward. This policy expires in March and I… Read Full Review

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★☆☆☆☆

“Shocking lies,delay tactics ”

Written on: 12/01/2015 by Candye (1 review written)

Took out their premium insurance for one of my rescue dogs (didn't read reviews first ) and as I had no claims for years ,no problems .until the dog took ill . Sainsburys made the process of claiming so ,so stressful. Denying receipt of documents seems to be a known tactic .To cut a very long story short ..claimed in mar , received payment in July ! Lots of hassles in between including 'not received form ', 'we don't have vet history from birth' . It seemed any excuse not to pay .I mean ,the… Read Full Review

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★☆☆☆☆

“Please dont go with sainsbury”

Written on: 18/11/2014 by Annmariekevin (1 review written)

Have been with sainsburys pet insurance for eighteen months now. I put in a claim of £110 pounds in august... When i phoned in october, after not hearing from them, they told me they had not received the claim form.. I got in touch with my vet whom i no had sent it off.. My vet then faxed it off on the 13th of october... I have since rang numerous times and the excuses really are a joke.... I really thought going with a well known company that i would be safe... Avoid this company... In future… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 08/11/2014 by olBriggs320 (1 review written)

They just rip you off year on year first year you get discounts so it looks a good deal then year on year price go's up and up and as you take your pet to the vet year on year and things get put on there record you get tied into Salisbury as you loose cover by moving on anything on there record in ten year's price as gone up from £95 first year to £604 now with only 2 small claim's they just have a licence to print money once you are with them… Read Full Review

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★☆☆☆☆

“Constant lies in order to delay/avoid paying -...”

Written on: 08/10/2014 by FredandFredaBloggs (1 review written)

IF I COULD HAVE MARKED THEM AS '0' STARS, I WOULD HAVE DONE SO...... There is only one thing this company is good at...that is using every excuse & trick to avoid & delay paying! I've experienced the same as other reviewers...I've had to make 5 claims, & for every single claim I've been told multiples times for each that the claim form and/ or clinical history have not been received by them, even though I got my vet to fax & email these directly to Sainsburys, because I didn't believe them!… Read Full Review

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