Scottish Pets Pet Insurance Reviews

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1 stars
Average rating for this product is: 1 out of 5

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Average Ratings for Scottish Pets Pet Insurance

  • Customer service2.1 stars
  • Value for Money1 stars
  • Overall rating1 stars

8 Reviews For Scottish Pets Pet Insurance

  • msweeney 13th Jun 2007

    Reviewer rating: 1.5 stars


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    Good Points: Until the changes which were made this year I found the service without fault, swift and efficient settlements of claims and friendly and helpful service


    Bad Points: Premiums have rocketed since the changes and the service have changed. It used to be a local number now it's an 0870 number which is costly.


    General comments: I have just had my Pet Insurance jump from £23.50 to £38.50 because my dog is now 9. I had no explanation for this and agree with others who now know that loyalty counts for nothing. I am now in the position where I will have a problem changing as other insurers won't cover pre-existing conditions and my dog has mild arthritis. I feel cheated and VERY let down and will only stay if I find no other way of getting my dog insured elsewhere.

  • jodicus 15th Feb 2007

    Reviewer rating: 3.5 stars


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    Scottish Pets pet insurance have always been very good at settling claims quickly.
    They have changed underwriters during the year, which was a surprise, but my premium is actually less than it was before.

    Well done Scottish Pets!

  • ang brown 8th Nov 2006

    Reviewer rating: 0 stars


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    I wasn't informed that the underwriter had changed premium from 23.50 to 50.75 per month, and I had no advanced warning. The explanation from them was "your dog is now 9 years old". No discount for loyalty, or for having 3 pets insured with them. Tesco have offered the same cover for 26.50 as a brand new customer. When I asked Scottish Pet Plan for a quote as a new customer, it was the same as I am paying. I can not believe that loyalty counts for nothing after 9 years, so I will be switching to ...

  • JLZJUST 7th Nov 2006

    Reviewer rating: 0 stars


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    Check that the details that you may have had before are the same. You may find that you are getting less policy cover, but the Scottish Pets Pet Insurance premium has gone up. I think also that Scottish Pets could have written to their customers to thank them for their custom, and to advise that they had sold out.

  • oscarboxer 31st Oct 2006

    Reviewer rating: 1 stars


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    Had "ultimate" cover for my dog - this was reduced to the "gold" cover, as ultimate no longer offered, and my premiums were increased. Numerous phone calls later to Scottish Pets pet insurance to sort this out. They do not return your calls.

  • Holly Single 4th Aug 2006

    Reviewer rating: 0 stars


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    Scottish Pets Pet Insurance didn't inform customers that the underwriter had changed from Edinburgh to an English firm. Premiums have increased. Service is down, and if the policy is cancelled after a claim has been made, they say the premiums must continue to be paid until the next renewal date!!

    I wouldn't recommend this company now.

  • Francoise 17th Jun 2006

    Reviewer rating: 0 stars


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    We have just received our policy renewal letter from Scottish Pets insurance, and the premium for our cat has gone up from £8.83 per month to £28.05 per month! This is more than a 3 fold increase in premiums, without any explanation in the cover letter!

  • Rose of York Rank: Lance Corporal 27th May 2006

    Reviewer rating: 2 stars


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    I have had two pets insured with Scottish Pets for several years. I have paid approx £80 per year for each up until now. I have just had the renewal notices, and they now want £197 for one and £142 for the other. When I asked why, they told me that it was now "system based", whatever that means. Also, I don't think they are Scottish any more because you used to ring Edinburgh, but now it's Portsmouth!