Churchill Pet Insurance Reviews

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★★☆☆☆
1.8 / 5
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Churchill Pet Insurance
Churchill Pet Insurance

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Latest Reviews

★☆☆☆☆

“insurance won't pay out”

Written on: 24/09/2014 by Velezkt181 (1 review written)

Took out insurance on my king charles spaniel,thinking my dog was insured paid for three years then when his leg had swollen and painfull took him to the vet,he was x-rayed, put on tramadol, and anti inflammatory tablets.Vet still could not make a diagnosis,sent claim to Churhill who refused to pay out as it was not an emergency,the dog had been in pain and taken right away to vet,what do they class as an emergency. Had to pay £800 this policy is not worth the paper it is written on, I am not… Read Full Review

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★★★★★

“Excellent service from Churchill”

Written on: 23/06/2014

My cat tore a ligament in her knee and needed urgent treatment costing £520. Within 2 weeks of making a claim Churchill paid the full amount less my £55 excess. Their customer service is very efficient and my calls were answered within seconds. The monthly premiums are very reasonable at just £5.70pm and I have recommended Churchill to all my friends… Read Full Review

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★☆☆☆☆

“WORTHLESS POLICY, !!!”

Written on: 23/04/2014 by lyndley (1 review written)

HAD THE PREMIUM POLICY FOR MY DOG FOR FOUR YEARS. NEVER CLAIMED A PENNY. AS OUR DOG HAD TO HAVE DENTAL TREATMENT THAT AMOUNTED TO £300, CONTACTED CHURCHILL. THEY SAY DENTAL WORK ONLY COVERED IF DOG IN ACCIDENT. THE WOMAN ON PHONE COULD NOT BE BOTHERED TO DISCUSS IT, JUST SAID THAT'S HOW IT IS, FEEL FREE TO CANCEL POLICY... RIP OFF111… Read Full Review

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★☆☆☆☆

“Absolute rip off- bunch of sharks”

Written on: 31/10/2013

My dog had to have his tail amputated as an emergency over the August bank holiday. He was on a morphine drip and very ill. He had to go to the emergency vets over the weekend as there was no way I was qualified to care for him at home. Despite letters from my own vet and the emergency vet, Churchill refuse point blank to pay out for this hsopitalistaion as in their opinion, it wasnt essential. As far as my vet is converened it was the emergency vet or a dead dog! Do not use this company,they… Read Full Review

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★☆☆☆☆

“OMG”

Written on: 30/05/2012 by Tyers (1 review written)

I found a lump, rather large one on my dog on Sunday. Very concerned we took him to the vets on monday. Due to the sudden appearance and the size and because it could not be determined exactly what this was, they recommended immediate removal. This has amounted to a £554.00 bill which Churchill, after informing them of this, about 25 seconds later stated that we aren't covered and it is for emergency accident cover only. the policy does state that this policy covers us for up to £500.00 for… Read Full Review

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Mycatsnameissusan's Response to Tyers's Review

Written on: 16/10/2013

Same thing happened to me - now going through ombudsman. I only insured with Churchill because it states " Emergency accident and illness" - if mast cell tumour is not an emergency illness what the hec is ?? My bill is nearly £700. I will never use Churchill again for anything and will make sure anyone else I know does not either. They are dishonest and word the policy in an obscure way to deceive pet owners.

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Tyers's reply to Mycatsnameissusan's Comment

Written on: 16/10/2013

I also went through the ombudsman who advised that in their opinion, Churchill were correct with their decision, hopefully, this will be different for you but don't build up your hopes! Please let me know the outcome. just to rub salt in the wounds, the ombudsman then sent me a survey to ask about my satisfaction with their service! Good Luck!

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Mycatsnameissusan's reply to Tyers's Comment

Written on: 17/10/2013

Thank you for your encouraging words. I will keep you posted.

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Tyers's reply to Mycatsnameissusan's Comment

Written on: 17/10/2013

Thanks, surely we all can't have misinterpreted Churchills policy! They refused to send me a claim form at first until i insisted on it. All the best.

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★☆☆☆☆

“COMPLETE SCAM”

Written on: 20/04/2012

We took out our pet insurance with churchills as we "thought" they were a repitable company....WE WERE SOOO WRONG!..When we took out the policy, we called to confirm that if our dog became ill we could make a claim, this due to being ripped off a few years prior with our old dog. They said yes this is the policy you need. We are now in our third year, having stayed with them, paying £35 a month. Our dogs legs were buckling under him and he was struggling to breath, so we took him to the vets… Read Full Review

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★☆☆☆☆

“Complete rip off”

Written on: 09/03/2012

I recently made a claim regarding my dogs shoulder!! Churchill initially refused to pay stating my dog had previously had a previous condition for his leg. This was a condition relating to a puppy which had cleared up. My vet sent a report disputing their findings stating his condition was bursitis in his shoulder. Churchill then accepted this but then refused to pay out because in previous vet notes there was mention of a stiff elbow!! Something which was never treated nor claimed for… Read Full Review

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★☆☆☆☆

“Teribble claims service”

Written on: 07/02/2012 by Rob_ross (2 reviews written)

Had Churchill Pet insurance for nearly 12 months when had to make a claim, dog had an ear infection. Churchill asked for the pets TOTAL medical records from the birth of the dog! They then waited 4 weeks before calling me to say that they would not pay the claim as their nurse had reviewed all her notes and had linked her ear infection to one other 12 months before.. I called my vet (Churchill would not do this) and he explained that it is impossible to link such cases so I asked Churchill… Read Full Review

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★★☆☆☆

“I just want to point out that this is not for life...”

Written on: 11/01/2009 by hethmar (7 reviews written)

I just want to point out that this is not for life cover. It is per condition, so once your dog has used up the benefits for that condition, you are on your own… Read Full Review

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★★★★☆

“Extremely helpful customer services - recently found...”

Written on: 10/01/2009

Extremely helpful customer services - recently found problem with my policy which had accidentally been cancelled by them some time ago, they let me back date the policy and pay the full premium and make a claim immediately - can't say fairer than that !! (although they had cancelled the policy by mistake, I hadn't checked my statements either to see that the money wasn't being taken from the account by DD). In all although they don't cover as much as other more expensive companies I would… Read Full Review

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★★★★☆

“A good policy for anyone with a new or younger dog. I...”

Written on: 13/02/2008 by praxeas (1 review written)

A good policy for anyone with a new or younger dog. I didn't like that they only offered 5% online discount, I liked Direct Line's £20 towards vaccinations offer, but still decided to go with Churchill as they were the cheapest provider… Read Full Review

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★☆☆☆☆

“I had been with Churchill for 11 years, my premiums...”

Written on: 20/12/2007

I had been with Churchill for 11 years, my premiums suddenly went up 280% in one year, even though I had not made a claim that year. I understand that as my dog was now 13 that the chance of making a claim is higher but the premium increase was almost threefold and an astounding jump in price. I am going elsewhere for my insurance… Read Full Review

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344869_Praxeas's Comment

Written on: 13/02/2008

This review just highlights the general problem with all Pet Insurance i.e. when your pet gets old they all charge you a lot more. Its not something unique to any insurer, in fact there are some like Pet Plan who charge even more for old pets than a value for money player such as Churchill.

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