Argos Pet Insurance www.argos.co.uk Reviews
Latest Reviews
★☆☆☆☆
“From £300 to £1,000 per year”
Written on: 18/05/2013
I have made one claim on a 5 year old dog & its not an on going problem. Their premium is breathtaking RSA owns too many pet insurance brands There is price dixing (read more)
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★★★★★
“Argos Pet Insurance”
Written on: 09/05/2013 by Bhalloyd (1 review written)
Argos pet insurance are in my opinion the best. The way they dealt with my pets illness, their customer service, everything was great. Would recommend their pet insurance to anyone (read more)
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★☆☆☆☆
“Drag out the claim as long as possible. Liars!!!”
Written on: 24/04/2013 by Presley80 (1 review written)
We took out an Argos insurance policy in March based on the rather cheap cover for our two cats and unfortunately had to claim sooner than expected. The bill came to £680 and we had to put it on the credit card. Our vets posted the claim forms on the 10th April. I called on the 17th April to be informed that nothing had been received at all and was given a fax number so the vets could fax the claim forms over. I rang the vets who confirmed that they had posted the claim form on the 10th... (read more)
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★☆☆☆☆
“Appalling renewal experience”
Written on: 22/04/2013
I have my cat insured with Argos Pet Insurance On 22nd April I received a letter from Argos dated 16th April telling me that my insurance was due for renewal on 17th April!! Clearly the date for this had passed. I also received another letter dated 16th April referring to the first letter they had sent me on the 16th April asking for payment again as I had not responded to the renewal request I was appalled with this situation and particularly concerned that my cat may not be insured any... (read more)
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★☆☆☆☆
“No Policy Details”
Written on: 26/03/2013 by Dudder1967
After taking out insuance policy on our dog in November I am now cancelling as despite a phone call every month I still have no policy details. I cant register the dog at the vets without it and in the event of a claim i would have no policy details to activate the claim each month I am promised the policy details and each time no result VERY POOR (read more)
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★☆☆☆☆
“cost of cover going up all the time”
Written on: 19/03/2013 by jenbot (3 reviews written)
I got insurance two years for my 4yr old crossbreed dog. the first year this was £15 per month for a good policy in relation to cover. The next year despite no claims it rose to £17 per month. Then this year they quoted me £40 per month. This was for the same policy and I have never claimed. I have now cancelled as I can see no reason for this increase and fail to be able to afford that rate. On the renewal letter they stated that the average cost of treating a pet after a road accident... (read more)
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★☆☆☆☆
“Very poor service”
Written on: 26/02/2013 by Kevanm69
My claim went in October 2012. It was rejected so my vet sent a letter and Argos told me 6 to 8 weeks for reassessment. It's now the end of February 2013 and have no joy with every phone call. The claim is less than a years premium they would soon recoup the £500. My vet as also called and they get fobbed off. I have a genuine claim which should go through easily so heaven help anybody with a not so cut and dry situation . I had silver policy rather than a basic one and it's not cheap.... (read more)
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★★☆☆☆
“Was great”
Written on: 19/02/2013
I've had insurance for my black lab since she was a pup now she's 7. They've paid out every time even when her bill came to £3,500 and she had only even insured for 2 month. Now though they've doubled her insurance to a whooping £80 a month. I will not be continuing the insurance with them. I can find it a lot cheaper else where. (read more)
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★☆☆☆☆
“Do not go with this company”
Written on: 18/02/2013
I insured my dog with Argos Pet insurance. We needed to claim and when we got in touch Argos they said that we had not renewed the policy which we knew nothing about. They could not supply any details of us ever not renewing the policy and said that we had sent them an email although they could not find anything. Do not use them they take your money and do not deliver. (read more)
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★☆☆☆☆
“Pay up but NEVER expect to get anything in return ! !”
Written on: 25/01/2013 by Carol28
Have never claimed on my policy. Got renewal quote and the preium has doubled. Phoned to cancel and took out other insurance with another company. ARGOS then continued to take money from my bank after i cancelled. Phoned to get the money back and they said they would refund only after i could provide proof that i had duel insurance. I sent the copy to prove i had duel insurance and phoned a week later to find out where my refund was - very unhelpful and no idea what they are doing. They then... (read more)
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Showing 1 - 10 of 125 Reviews
★☆☆☆☆
“Keep away from Argos Pet insurance! ”
Written on: 25/01/2013
We have had a claim in with Argos for over 6 MONTHS and it still hasn't been settled. We and our vet have sent duplicates of information as they lose it. We never hear anything for weeks and when we phone we get fobbed off with a different person everytime who says they will pwesonally take all our paperwork etc to an assesor and then guess what nothing again!! I got so frustrated I went to the financial ombudsman whose office has written to them but still we are asked to produce a letter... (read more)
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★☆☆☆☆
“OMG!”
Written on: 23/01/2013 by kazgraybeth
If I went into length about the terrible service I have received from Argos Pet Insurance I would be typing forever.We have three cats insured with them and have never made a claim.However in December 2012 we had to due to the illness of one of our cats,six weeks later despite numerous phone calls and being passed from pillar to post we are no nearer receiving our money.It seems to be a case of mystery workers,nothing on the system,no record of our claim(despite having a claims reference)The... (read more)
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★★☆☆☆
“Renewal Quote”
Written on: 16/12/2012
having insured my dog with Argos for 9 years, and never made a claim, they have sent my renewal quote through and my monthly payments have Doubled! I phoned to ask why it has doubled and they were no help at all. Is this how they treat loyal customers! I will not be a customer any more!! I paid every month never missed a payment and still never made a claim in 9 years, and now they double my repayments. (read more)
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★★★★★
“Impressed by quick payment”
Written on: 28/11/2012 by Pollyandcat
My cat came home one evening with several deep wounds, one which had gone through the abdomen wall. Rushed her to emergency vet who immediately operated. After all follow up treatment the bill came to nearly £1400. Was amazed when cheque from came through within 2 weeks of completion of the claim form. Will wait to see if my premiums jump up at the renewal but at the moment I have nothing but unexpected praise for an insurance company! (read more)
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★★☆☆☆
“Really Really Cross”
Written on: 09/11/2012
I have just received my renewal documents for insuring my two dogs and was leafing through when I realised that my premiums had doubled!! The very humerous line in my renewal letter "the only change you will notice - RSA on your statements" ha ha, no mention of why the hike in my premiums. I phoned the help line and a very unhelpful man informed me it was because they had recalculated the premium due to my claims history - my dog was hit by a car 3 years ago and a claim paid. I asked why... (read more)
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★☆☆☆☆
“Terrible”
Written on: 06/11/2012
As many others have noted, absolutely terrible when it comes to renewal. I have two dogs, and after a year the hike in the premium was over 150% with no claims - firstly I thought it was because first dog was getting on a bit, but second was only six years old. Have cancelled and gone to Petplan. I would have thought regulator would stop this sort of thing. (read more)
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★☆☆☆☆
“Disgrace - about to enter legal action with them!”
Written on: 01/11/2012
Simple - I have a policy with argos pet insurance, i had to use am out of hours vet after 5pm on a Saturday, the bill was £153 - Argos are attempting to block this this claim .They are claiming its part of the policy, when it isnt. their contract doest discriminate against emergency vets, but they claim it does. Basically saying that my pet is insured during working hours.If hes injured during non working hours when i need to use an emergency vet, 6pm - they wont pay emergency vet... (read more)
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★★★★★
“prompt efficient service”
Written on: 01/11/2012
My cat was attacked outside my garden by a large dog, she was badly injured,I had to pay nearly £700 to my vet. From the first phone call which was answered quickly, the lady who took my call Lea was very caring and understood that it was a difficult time, the claim was logged and having been away for a week, today I have called as i was worried after reading all the bad reviews online to check the claim, to be told by another very pleasant lady Karen that the cheque covering the claim has... (read more)
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★★★★★
“Vastly improved claims service and still CHEAP!”
Written on: 30/10/2012 by Jake1974 (1 review written)
Really quick claims service! I recently had a £260 vet bill to remove/cauterise my dog's claw when he snapped it running through woods, but Argos refunded me (less my excess) within 7 working days! How good is that! I have 2 x dogs insured with Argos Platinum cover which gives me up to £7k vet fees cover per dog for just £12 insurance per month, per dog. And they don't charge you for paying monthly, unlike car insurance!! I reckon £12 a month insurance compared to a £260 vet bill just... (read more)
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★☆☆☆☆
“Don't bother it is cheap but they don't pay out quickly!”
Written on: 27/10/2012 by Notafanofargospetinsurance (1 review written)
Wish I'd seen these reviews before I went with Argos - put a claim in and it's taken nearly 9 weeks to get the cheque and 6 phone calls chasing - they had 2 clinical histories and 2 claim forms as they lost the first of both. Still no call back from a manager nor an apology! Going to cancel ASAP! Customer service was rubbish was even told on one call that yes it was 6 working days over due but they'd put it as priority but they could only contact me by letter once the decision had been... (read more)
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Showing 11 - 20 of 125 Reviews
★☆☆☆☆
“Since RSA have taken over the old underwriters, it's...”
Written on: 26/10/2012
STAY AWAY FROM ARGOS PET INSURANCE !!!! This is saying something when I'm an Argos employee. Don't use our pet insurance. I was extremely happy until feb 2012 when RSA took over as underwritters. They use rubbish excuses why their premium prices have shot both of my dogs' policies up by £10 each. One woman states as they are a year older they are prone to more problems. My dogs are 3 and 4 they are young fit dogs so that's a load of rubbish. I tried asking for my Argos discount and multi... (read more)
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★★★★★
“Have been fantastic with my Epileptic springer :)”
Written on: 17/10/2012 by Lesleyb2907
I have been with Argos for my pet insurance since I got my English springer spaniel Olli in 2008. I have never had to make a claim until February this year, when my boy stated suffering seizure's. I phoned Argos straight away as I was advised by my vet that there would be a lot of test's carried out to rule out any other health concerns, I was sent a claims form straight away, which was filled in by myself and my vet. They had no problems paying out on the claim and since then there has been... (read more)
Visit argos.co.ukPmsomers's Response to Lesleyb2907's Review
Written on: 03/01/2013
2013 100% increase in premiums following a year of no claims. After reading the reviews listed here, did not bother to get an explanation. Spent 30 minutes searching the Web and got the same cover from another provider for a 7% increase on my 2012 premium. I would recommend this action to all existing Argos customers.
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★☆☆☆☆
“what a cop out”
Written on: 11/09/2012
argos pet insurance is not worth the paper it is written on my daughter has been paying over £150 a month for this ,after dog became ill she asked for a claim form which was sent out ,the vet said the dog has cancer and as nothing can be done she should have him put to sleep to stop the pain he is in ,which in my eyes it is the kind thing to do ,now argos will not pay out the death from illness due to the age of the dog ,so on another call i made to argos i told them he had damage my laptop... (read more)
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★☆☆☆☆
“Stay away!!!!!!!!!!”
Written on: 06/09/2012
Although it's cheap and look like a great value for money, stay away from it. My dog died 6 weeks ago and the claims were send almost straight away. AFTER CALLING THEM ABOUT 20 TIMES AND NOT GETTING ANYWHERE I just got a letter from them saying that they need full clinical history now. I faxed the papers straight away and gave them a call to make sure they received it. I WAS TOLD ITS GONNA TAKE ANOTHER WEEK FOR THE HISTORY TO BE PUT ON THE SYSTEM!!!!! AND THEN BACK TO THE END OF THE LINE TO... (read more)
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★☆☆☆☆
“QUOTE MADE ME LOL!!!! ”
Written on: 06/09/2012
we have used Argos for the last few years only because we couldn't be bothered to look about. it was £47 a month to cover our dog mac 9 years, who is a cross breed mastiff and rottweiler. we got the renewal quote a few days ago and they now want £81 a month. I phoned to ask why the quote had gone up so much as I have never had any claims and they said because he is 9 and a cross breed. I said it has never been that much before and not lot has changed apart from he is a year older!! The guy... (read more)
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★☆☆☆☆
“NO claims made but premium gone up by 45%!!!!!”
Written on: 31/08/2012
I have never made a claim but yet my premium has almost doubled to £602 for a 5 year old labrador (spayed and microchipped). When I phoned up they said it was because of a huge rise in claims regarding labradors!! I couldn't stop laughing and had to ask her if British Labs had started taking up dangerous hobbies eg skydiving! Total Nonsense Argos!! (read more)
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★☆☆☆☆
“Complete waste of time”
Written on: 25/08/2012 by kerrs1
Really wouldn't bother insuring your pet with this company, claim back dates to April and after numerous calls we still await payment for £180. Excuse after excuse has been given and so I have requested regular updates via email - to date none received. Feel like Argos are taking money under false pretence. (read more)
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★☆☆☆☆
“Complete let down”
Written on: 22/08/2012 by Beck_Worc (1 review written)
I am so disappointed with Argos. I took out insurance for my Beagle 3 years ago, I did a lot of research and checked out loads of different companies; Argos came out with the best price for a high level of cover (platinum level). The policy was £14 where other companies were charging £28 per month for the same cover - too good to be true? Well I checked out all the reviews and they still looked great. We made one claim 18 months ago which they handled really efficiently and were great... (read more)
Visit argos.co.ukGizmorella's Response to Beck_Worc's Review
Written on: 23/08/2012
The same problem here. I've just received my renewal letter for my two cats, I've had the same policy for 2 years and have never made a claim. Both policy's have suddenly shot up by £20 each cat annually thanks to RSA and I now have the tedious task of finding them a different insurer.
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★☆☆☆☆
“ BE WARNED!! ARGOS PET INSURANCE! BIGGEST SCAM OF ALL...”
Written on: 21/08/2012 by bonello0105 (1 review written)
Don't be fooled when Argos suck you in with their reasonable offers of Pet Insurance because they will rip you off in the end and leave your pet un-insurable. If you ever have to take your pet to the vet more than once in a year with the same complaint, BE WARNED! your premiums will be increased by 100% the following year! and if you try to cancel so that you go with another insurance company, they will not be able to insure your pet for that particular complaint/illness. When I telephoned... (read more)
Visit argos.co.ukSwj3003's Response to bonello0105's Review
Written on: 12/09/2012
I made a claim for a stomach upset, which was refused. When I enquired why, I was told this was because my dog (just 2) had had a stomach upset 13 months earlier, so it was an ongoing condition. I pointed out that if this were the case my dog would be dead. My vet wrote to Argos to support me. They still refused to change their minds...
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★☆☆☆☆
“OVERPRICED AND UNORGANISED”
Written on: 20/08/2012 by KKFJ19
I'm fuming at Argos! We have been paying for the platinum pet insurance through Argos for our dog. She needed a small operation in April to remove a lump. We have still not heard anything from the claim!! When we phone we are told that they have got the paperwork, but it is not their problem, it is down to the old underwriters (as they changed in April 2012). When we get through to the old underwriters they say they do not have the paperwork. We have e-mails from the new to the old... (read more)
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Showing 21 - 30 of 125 Reviews
★★★★★
“Fantastic and Prompt”
Written on: 30/07/2012
I made two claims with Argos - the first time the money went straight to me, quickly and efficiently with no trouble at all. The second time (around £2000 claim) was exactly the same - they paid the vet directly with no questions asked. I couldnt have asked for more from Argos, I would definitely recommend them to anybody for Pet Insurance. (read more)
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★☆☆☆☆
“pre existing condition scam”
Written on: 29/07/2012 by Tobemory (1 review written)
I had a renewal for my platinum cover for my dog Phoebe and it was too expensive so I decided to do a comparison through compare the market and also get a free meerkat toy. I opted to stay with Argos and switched from the platinum to the gold cover. However, as I have now submitted a claim this year for £438 for investigative tests I have been told I am not able to claim as my dog had similar symptoms the previous year and even though I didn't make a claim it is classed as a pre existing... (read more)
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★★★★★
“Excellent service”
Written on: 20/07/2012
After reading the reviews I was concerned I had made a huge mistake choosing Argos I was proven wrong when I made a claim the customer service I received was excellent I was pleased that I managed to get some money back and my claim was successful thanks again to Argos u did not fail me and I am happy to recommend u to others keep up the good work ! (read more)
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★☆☆☆☆
“Policy taken no Cashback given !!”
Written on: 13/07/2012 by shills
I have taken the policy out as thought it was a great offer and Argos are normally pretty good this is not the case with the insurance. I had to wait 3 months for any documents and i am now on the 5th month of waiting for my cachback this is disgraceful, If a customer withheld payment from a company they wouldnt allow 5 months for payment so why is it fair the other way round!!! (read more)
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★☆☆☆☆
“Warning seem to be doubling all premiums due to RSA...”
Written on: 11/07/2012 by Todd2 (1 review written)
Exactly the same for me. Argos has doubled my premium this month (since they switched to Royal Sun Alliance) for my young dog to about 400 pounds- more than my car insurance. Have been with them since he was a puppy. The really cynical thing is that they know our pets will not be covered for any conditions or ailments they've ever had if we were to go elsewhere. A disgrace. They know we will not compromise our beloved pets and so will now do this year on year. The worst thing is that trying... (read more)
Visit argos.co.ukGuest's Response to Todd2's Review
Written on: 14/07/2012
Yes, I just found out the same. I rang them and as nice as the woman was on the phone her words wer. 'Vets fees have risen and our prices have risen to cover this, we know that people will pay the insurance for their pets'. So because they know people will pay, none of the insurers are offering any good deals. It's amazing, as a society we are supposed to take the hit on all levels, yet all the major companies seem to be making more money in this so called double dip recession. It's disgraceful, trouble is, all pet insurance seems to be priced the same so what do you do? Mine for two cats has practically doubled for each of my cats and only on Gold level. Yes possible case fro watchdog.
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Cojoba's Response to Todd2's Review
Written on: 10/08/2012
I took out insurance for the first time last year with Argos having done extensive research for top platinum cover. I have a dog over age of 10yrs. I have not needed to use it luckilly. When I received my renewal premium this year it has shot up from £33 to £81. I phoned Argos who said exactly the same as what you and the other reviewer said. I have not let it drop and they are now sending my renewal off to Royal Sun Alliance as Argos themselves felt it was extortianate. I am just waiting to hear back now.
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★☆☆☆☆
“I spent £37 on the Argos 0845 pet insurance claim line. ”
Written on: 02/07/2012
I made a claim of £150 vet bill for my corgi who suffered a bout of dermatitis in April. I still haven't been recompensed and I am guessing that a seventh phone call will be on the cards to see why yet again the payment of the resulting £81 still hasn't been paid. I have already paid out £37 ringing the 0845 claim number as the four different 'managers I was put through to didn't get back to me like they said they would. The last manager left a message on my answer phone saying that... (read more)
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★☆☆☆☆
“3 years with no claims - Doubled payment”
Written on: 28/06/2012
I have had my dog for 3 years and have been with Argos pet insurance the entire time, my payment has always been around £25 a month for the platinum cover - This year I received my renewal and it was approx £52, it had more than doubled in one year, if I had made a claim, I would maybe entertain a reasonable increase, but in the 3 years that my dog has been covered I have never made a claim! I called, assuming that a mistake had been made, where I spoke to someone who clearly was not... (read more)
Visit argos.co.ukCojoba's Comment
Written on: 10/08/2012
I completely sympathise with you, as my premium has gone up with Argos from £33 to £81 per month, despite never having had a claim.
I queried with with Argos and was told the same as you, however I haven't let it drop and they have now admitted it is an extortianate price and are sending it off to their underwriters to look at. I am awaiting to hear. I spent weeks reseraching pet insurances and argos came up best, as i have an over 10 dog, and the excess does not have add on prices, llike most th others.
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★☆☆☆☆
“Argos Pet Insurance - Absolute daylight robbery!”
Written on: 22/06/2012
I am in the same situation as Juleslil, I got my renewal premium through yesterday for my dog. She is also now 4 years old and has an ongoing lifelong condition with her eyes. My premium is more than double to previous years. I phoned Argos to say they must have made a mistake and was told that insurance premiums had gone up and that was that. I quoted back to them their letter to me that said they teamed up with RSA to keep insurance premiums down. i asked how that had worked for me... (read more)
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★★★★★
“FANTASTIC ”
Written on: 16/06/2012 by phillipwinsor
I spoke to 4 members of the pet claims team and each time they were extrememly helpful so i took each of there names being, Connor,Alex,Ryan,Karen i would just like to recommend that argos are fantastic never had any problems they seem to be trying there best. GO ARGOS !!!! (read more)
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★☆☆☆☆
“Sting you in the end!”
Written on: 15/06/2012
I had Argos pet insurance for 3 years, for which I had a relatively competitive quote. In that time I made no claims whatsoever and didn't even contact Argos once. Then last week my renewal premium appeared in the post with a whopping £200 hike for the pleasure of their cover for another year. In this time I also received notification that my cover had changed. I've read multiple reports that in the first few years Argos provide OK cover (at market rates) but then they hike the price up in... (read more)
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Showing 31 - 40 of 125 Reviews
★☆☆☆☆
“Not good any more”
Written on: 14/06/2012 by Juleslil
I was so pleased with Argos initially with their Platinum cover. My dog is now 4 years old. The first 3 years the premiums were about £18-£25 but my renewal this year has gone up to over £50 - a 100% INCREASE!!!! Argos are now underwritten by Royal Sun Alliance and they have blamed this switch to RSA as the reason for the increase. Argos don't want to know. I have stuck with Argos because my dog has an ongoing condition - perhaps that's why Argos go rid of us. Not impressed and... (read more)
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★☆☆☆☆
“RSA takes over another pet insurance brand! ARGOS”
Written on: 15/05/2012 by Mypet
Had dog insurance with Argos for 2 years with a retriever now aged 4. NO CLAIMS EVER. Year 1 , £224 Year 2, £371 ( reduced after i called to ask why the hike) Year 3 £585 ..........called to ask why & they were not interested just blamed VETS increasing their fees...noticed that RSA underwrite many different pet insurance brands and probably reduce the competition. Will look at COOP , John Lewis or pet protect. (read more)
Visit argos.co.ukGuest's Response to Mypet's Review
Written on: 26/05/2012
I have today received my renewal from Argos for insurance for our GSD Purdy now 6 years old. My monthly payments are increasing by 105% from £24.65 to £50.55. Their letter says and I quote "Argos is working to keep down the cost of your insurance......" WHAT???? We are being ripped off and can do nothing about it. I went onto Compare website and found nothing cheaper!!
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Guest's Response to Mypet's Review
Written on: 12/06/2012
I have had the same problem, as have two friends! Trouble is I have made a claim 2 years ago, and to change would mean no cover going forward for any bone disease, not even if he was knocked over and broke a leg. Could be going insurance free at this rate. Any ideas out there?
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Cojoba's Response to Mypet's Review
Written on: 10/08/2012
I completely sympathise with you, as my premium has gone up with Argos from £33 to £81 per month, despite never having had a claim.
I queried with Argos and was told the same as you, however I haven't let it drop and they have now admitted it is an extortianate price and are sending it off to their underwriters to look at. I am awaiting to hear.
I spent weeks reseraching pet insurances and argos came up best at the time as I have a dog who is over 10yrs old, and most policies have add on prices on their excesses in the small print.
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★☆☆☆☆
“One year wonder”
Written on: 02/05/2012 by Gannet
I selected Argos pet insurance last year because the monthly cost appear value for money @£17.75/month for up to £7000 full life cover per year. I had a small claim which they settled quickly and efficiently. Only problem being that when I came to renew my policy they increased the cost by c.63% to £28.86 / month. When queried was told it was because I had made a claim and had moved house to an area where vet fees were more expensive. I don't agree. Have found another insurer providing... (read more)
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★☆☆☆☆
“Too expensive more help on line ”
Written on: 05/04/2012
3 rd year with Argos pet insurance , received my renewal today and it was double the price rang customer advice but received no help what so ever cancelled my standing order On line is far cheaper and they are always helpful unlike Argos (read more)
Visit argos.co.ukGuest's Comment
Written on: 19/04/2012
omg i have just got a renewel from them & they have doubled dogs premium.. ive been with them for 9yrs, never had a problem till RSA took over!!
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★☆☆☆☆
“Ripp off argos”
Written on: 20/03/2012 by Smithmeister6969
I have both my pets insured with argos for over 3 years now,never claimed ,in january i put a claim in for allergy testing , constant phone calls to them to update me on my claim ,which today they have declined ,i will cancel both policies asap ,terrible service ,policy useless too much small print, will now put the money aside .DONT BOTHER WITH ARGOS PET INSURANCE!!!!!! (read more)
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★☆☆☆☆
“Dog insurance”
Written on: 08/03/2012
Very bad service from Argos. Still waiting for a cheque that I was told had been posted to me 2 weeks ago! Will not be insuring any more of my pets with Argos and will be cancelling my policy. Suggest you look elsewhere (read more)
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★☆☆☆☆
“pet insurance renewal”
Written on: 27/02/2012 by ash100 (1 review written)
i have had pet insurance with argos since 2006 for my dog last year insurance was just over £200 just got renewal £539-75 150 percent more i have cancelled no reson why 'g h grocock (read more)
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★★★★☆
“Paid out but gave wrong advice”
Written on: 27/02/2012
My spaniel aged 3-4 suddenly became lethargic, 3 trips to the vets in a week and we were rushing her to a specialist for spinal surgery. I rang the insurance company and explained she was rushed in and i'd read my terms and conditions and in some cases they would pay the vet direct. Was this one of those cases I asked. Yes I was told and I was emailed a form. I filled this form in and rang them again to check all the details I was entering were correct as I didn't want to have a problem. I... (read more)
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★★★★★
“Did its job”
Written on: 24/02/2012
We insured our kitten, but sadly she passed away after just 9 months due to a heart problem. Signing up was easy and Argos were by far the best priced for the cover received. After her death, I knew we had set our excess high as we only wanted to cover the cost of large vet bills. The excess alone was higher than the cost of the cremation, but this isn't what insurance is really meant for. The excess was £165, and we would have received £120 back. All we wanted to do was cancel the... (read more)
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★☆☆☆☆
“Took money for cancelled policies”
Written on: 23/02/2012 by mariac1976
Beware... cancelled two policies two weeks before renewal and they still took money,they just set up new direct debit under Royal Sun Alliance after I cancelled direct debit with my bank,it has taken up to three weeks to get money back....Watch out!!!! Can't be trusted!!!!!!!!!!!!!!!!!1 (read more)
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Philh123's Comment
Written on: 08/02/2013
Insured my 8 year old dog with Argos 2 years ago after Saga kept upping the premium. Full platinum cover for £33 / month was good value. Year after it doubled to over £60 / month. Complained but they couldn't care less. Had to stay with them or no cover for existing arthritis. No more claims but renewal just arrived asking for £102 / month. Can't believe their bare faced nerve. DON'T TOUCH ARGOS PET INSURANCE WITH A BARGEPOLE!!!!