AXA Pet Insurance Reviews - www.axa.co.uk

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Latest Reviews

★★☆☆☆

“LONG HOLD ON PHONE”

Written on: 16/06/2014 by Karlye285 (1 review written)

FOR THE PAST COUPLE OF YEARS I HAVE FOUND THEIR SERVICE SECOND TO NONE BUT TODAY HAD A 10 MINUTE WAIT ON TELEPHONE FOR A "human" TO ANSWER AND THEN OF NO HELP AT ALL. TWICE NOW I HAVE HAD TO PAY THE £100 EXCESS FOR THE SAME CLAIM. I AM NOT IMPRESSED AT ALL… Read Full Review

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★☆☆☆☆

“Increase of approx 1000% for Cat Insurance”

Written on: 28/12/2013

My cat who will be 11 in January cost me £150 to insure with AXA last year, so you can imagine my shock and horror at the renewal of £1068 a year!!! I have made a complaint to their complaints department and will obviously be sending a complaint to the ombudsman and the other governing bodies they state when you phone them up. I did obviously ask for justification as to why it had increased so much, only to be told that I had claimed nearly £5000 this year, is that not why we take out… Read Full Review

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★☆☆☆☆

“WON'T SEND CLAIM FORM”

Written on: 23/09/2013

Three weeks later, many phone calls & emails & still not received a correct claim form. The have now emailed one after a disgruntled phone call this morning but have put wrong breed of dog. Axa had been good but now I'm doubting their care. I have a new pup & won't be insuring with Axa after this poor service. … Read Full Review

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★☆☆☆☆

“Increase of 700% in premium after treatment”

Written on: 29/08/2013

Just got my renewal for Axa Pet Insurnace after year 1 - has gone up from £26 per month (I'm in London) to £190 per month (£2,283 for the year)! This year I've been paid out £850 for treatment for 3 separate problems (they paid out quickly once I'd managed to get hold of claim forms - you have to leave a message on an answerphone which they didn't pick up). The most recent claim was for the identification of a congenital cataract in my 1-year-old cocker spaniel. Obviously I'm not going to… Read Full Review

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Shebrouk's Comment

Written on: 05/09/2013

AXA announced at the end of July that they were withdrawing form the pet insurance market and no new policies could be taken out.

Existing policy holders will be covered until they can find a new underwriter to take over the policies.

Of course charges for premiums and excesses will be at the direction of the new underwriter and likely to be in line with market forces at the time.

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★☆☆☆☆

“Pet Ins 3 Months waiting for settlement and still waiting!”

Written on: 29/08/2013 by Christine50 (1 review written)

Not good enough. I have 2 cats and one dog insured with Axa. The cats have been insured for 5 years. Made one claim a couple of years ago and after many calls and complaints I had to wait months for settlement of that claim. At the time I was told it was an oversight and given an apology. June 11 this year (2013) I made a further claim for one of my cats who had been attacked by something. We put the claim in as soon as possible and are still waiting for the settlement of the claim. Axa did not… Read Full Review

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★☆☆☆☆

“Be prepared to wait 3 months before anything gets...”

Written on: 20/08/2013

After 2 weeks of intensive treatment we had to put our cat to sleep. We'd paid our vet for each treatment as we went along. After being with the insurers for 4 years we knew what we were covered for etc and expected a claim to be complete within a month. The claim was for around £500 a little of which we'd borrowed from friends. The only option I was given was to wait for a claim form that never arrived. Attempt 2 took 2 weeks. Why not have a form that can be downloaded? 6 more weeks later and… Read Full Review

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★☆☆☆☆

“Cost why”

Written on: 10/08/2013

My Insurance cost was £275 2011 to 2012 Then it went to £473 why? 2012 to 2013 Why well Flat Coated Retrievers cost money I was told. What??? I gave them the following teeth cleaned three times a week Groomed every day Ears cleaned every day Check everywhere paws eyes you namer I looked Yet no pet dog gets the same but AXA did not care a jot not one jot Now they are closing their insurance section I will close with AXA new name ROBBERS … Read Full Review

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★★★★★

“I have found AXA to be very quick and efficient”

Written on: 30/07/2013 by AM08 (1 review written)

I had to claim for my pugs injured eye after only being insured with AXA for 6 weeks, we had an emergency vets visit on Xmas Day and a follow up on Boxing day and when I called to find out how to claim the customer service department were extremely helpful and efficient. They e-mailed me a claim form instead of posting (to save me time waiting for it to arrive in the post Christmas mail) and even though they warned me it was a very busy time of the year for the claims team due to out of hours… Read Full Review

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★★★★★

“Glad I chose Axa”

Written on: 30/04/2013

I have a six month old Great Dane, he had one eye op for e version of the cartilage of both eyes and then a couple of weeks later, another op for further eye probs. axa have paid both op cheques very speedily, one being just under £800 and the other £850 No quibble, no problems. I am a Vet nurse and know all too well the tales of insurance nightmares. I would only choose axa or pet plan and pp's quote was way over the axa one this time so that made my decision. Very pleased so far. Lets hope… Read Full Review

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Madaboutakitas's Comment

Written on: 06/08/2013

If you have to claim again I see they cover up to £5000 vets fees
Would they cover on going if they suddenly developed something
Like diabetes? Just wonder if they would or once spent £5000
You have to pay the rest

Maureen.

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★★★★☆

“No problems with AXA ”

Written on: 15/03/2013

I have been with Axa Pet Insurance since 2009 and during the last year I have made two claims for my 10 year old cat, each claim for over £1000. I received a cheque for the latest claim just one week after sending the claim form, although payment for the other claim took about 6 weeks. But,sadly,the cat was eventually put to sleep. I have found the customer services staff very helpful and will be insuring my new moggie with Axa. The premiums and excesses compare very favourably with other… Read Full Review

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★★★★★

“Great service....”

Written on: 31/01/2013

Have always found Axa have been easy to deal with ...... They asked for previous history of my dogs when I've claimed but all the claims have been paid out within a month .... Fair premiums and good excess even for oldies… Read Full Review

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★★★★★

“Great service - No fuss”

Written on: 15/11/2012 by onelife.liveit (1 review written)

After insuring both of my Staffies with Axa I unfortunately had to claim after only 2 months for one after he died suddenly. I made one call to Axa and they instructed me to fill in and then print out their online claims form which I then took to the vets. After around 4 weeks I received a cheque for the vets fee and subsequent cremation costs. I was surprised at this as after reading other reviews, people don't seem too happy with the speed at which Axa deals with claims but I can only go off… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 19/10/2012

My black Labrador had three lumps removed and because they were three different things, we had to pay THREE exesses which came to £225 pounds. I've had to chase them for payment for over six months and have only just received payment and its still short and I will have to pay the shortfall. I don't know why I pay them as by the time I pay the vets I will have paid half the 600 pound bill. I wouldn't recommend them to anybody. Take my advice and go elsewhere you would be better off with NO… Read Full Review

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★★☆☆☆

“ADD £75 on top of your renwal fee for on-going ...”

Written on: 30/09/2012

This is something AXA will not tell you in your renewal notice! My insurance has gone from £17 a month to £26 a month. My 9 year old cocker suffered from a disc (back) problem last year which they did re-imbrues me for my vet fees apart from the first £75. She has not had any problems with it until nearly a year later and the same thing happened again last month (August) My vet said it was just going to be a problem that she will suffer from. I paid £132 more vet fees and sent my claim… Read Full Review

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★★★★☆

“A little slow but no quibbles”

Written on: 19/09/2012

For the first time in years, I actually saved money by sticking with Axa rather than switching to a new policy (healthy, middle age dogs with no pre-existing conditions, which has always put me in good stead to shop around and compare the top policies). Their premiums rose by just under £5 for each dog, but this was in line with costs of new policies elsewhere - and a very good deal considering the quotes I was getting back at similar or higher prices included new customer discounts or deals… Read Full Review

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★☆☆☆☆

“second claim rejected”

Written on: 08/05/2012

original issue was for Gastritis and was disallowed as was started 2 days before my initial 14 day exclusion period, 8 months later my pet was taken was taken in for a upset stomach and vet says it classified as gastritis so now AXA pet insurance are treating this issue as being related to the first and will not pay out, there claim procedure is also very long with reciepts and 12months clinical history required to be sent with all claims as they will not deal with the vets direct. avoid even… Read Full Review

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Herschel's Comment

Written on: 13/05/2012

THEY DEALT DIRECTLY WITH MY VET AND PAID ALL CLAIMS DIRECTLY TO THE VET

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Bromley86's Comment

Written on: 07/06/2012

Not really fair. Preexisting conditions would be excluded by 100% of insurers, so that's just your bad luck.

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★☆☆☆☆

“Long delays in looking at claim no signs of settlement yet”

Written on: 25/09/2011

Until recently had 4 pets 2 with Marks and Spencers Insurance whom I have never had any problems with and the two younger ones with AXA as the cost of the insurance policy at the time was a better price and I could change them due to being younger. The first and only time I have ever had to claim from Axa was when of my dogs took ill suddenly and had to be rushed to the emergency vets and despite numerous tests/xrays etc we had to have him put to sleep. This was heartbreaking enough but the… Read Full Review

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Guest's Comment

Written on: 25/09/2011

know exactly where you are coming from. I made a claim for an operation on my dog's knee (cruciate ligament had ruptured )this was on the 13th August 2011, still no-one has looked at claim yet 25/9/2011 after numerous phone calls to their office just to be told had a lot of claims in and were behind with assessment. NOT OUR PROBLEM they should be a lot quicker with payments,would not recommend this company at all.

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★★★★☆

“1st experience of Insurance claims - no issues”

Written on: 01/07/2011 by Newbie001 (1 review written)

I submitted my first ever claim to AXA this year and received back a cheque for the value I was expecting. There was no quibble and it was for over £1000. The only negative point if I had to find one was that they had a backlog so it did take about 5 weeks to receive the money (hence 4/5 rather than 5/5). When I did phone to enquire on the status after 4 weeks I was greeted by a very friendly staff member who did inform me that they had a large volume of claims at present and they would not… Read Full Review

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★☆☆☆☆

“It's bad enough to find out that your cat has cancer,...”

Written on: 21/04/2011 by otonal (5 reviews written)

It's bad enough to find out that your cat has cancer, but when it takes months to deal with the claim it is even worse. His treatment started in February and in late April there is still no sign of payment. AXA ask for a claim form for every item although they have been told his condition is ongoing. When the form is sent in they sit on it for a few weeks and then send it back asking for 12 month history again! Claims are outsourced to BDML Connect whose email address is petclaims@bdml.co.uk… Read Full Review

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Ericwhitepaws's Response to otonal's Review

Written on: 02/10/2011

I have healthy Pets insurance & AXA became their underwriters end of last year, I placed 2 claims for 2 different pets in Feb & didnt receive settlement until nearly 4 months later, they gave me the right run around nobody seemed to know anything about the claims because nobody was updating the system, healthy pets were blaming BDML they were blaming healthy pet, I actually called AXA direct who in no uncertain terms told me to get lost, my pet died a month before the claim was settled and then of course I had to put in a final claim which only took 2 & half months to settle, Healthy Pets were great & value for money untill AXA became their underwiters.

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★☆☆☆☆

“I've had my Greyhound insured with AXA for 3 years &...”

Written on: 21/04/2011

I've had my Greyhound insured with AXA for 3 years & have been very happy until now. I've made a few claims up to about £300max & these have been settled promptly. The monthly premiums have increased by a few £'s each year, but I have just received my renewal and it has increased by 100% from £24pm to £48pm, I am absolutely staggered. I made one claim last year of £98, nothing excessive. The only thing I can think of for the increase is her age, but she was only 7yo last year, so she's not old… Read Full Review

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