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| Customer service | 4/10   |
|---|---|
| Value for Money | 6/10 |
| Overall rating | 1.5/10 |
Full review by
mattr
on 25th Oct 2006
User Rating : 0
Respect :
0
Good Points: Generally polite customer service when you get through
Bad Points: Excessive (8 weeks+) time (and still waiting) for claim settlement Phone number for customer service frequently engaged Many times told that 'system was down' and could I phone back tomorrow. Told multiple times claim would be fast tracked, but it wasn't. Told once that claim had been settled but a subsequent phone call when the check didn't arrive confirmed that the claim was still pending!
General comments: I have wasted countless hours chasing up my claim. I am still waiting for money on a perfectly valid claim.
I paid AXA Pet Insurance consistently and on time. When it comes to claiming money back, they have delayed paying out for as long as possible.
mattr's review and ratings | 118 words
Review by
doubledobe
on 24th May 2006
User Rating : 3
Respect :
0
AXA have reconfigured their pet insurance, increasing the vet fees limit to £7000 and removing the 15% excess, but I think a 320% premium hike is totally excessive.
doubledobe's full review | 76 words
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