AXA Pet Insurance Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Average Ratings for AXA Pet Insurance

  • Customer service1.7 stars
  • Value for Money3 stars
  • Overall rating0.8 stars

3 Reviews For AXA Pet Insurance

  • Guest 5th Sep 2009

    Reviewer rating: 1 stars


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    Although I've always received reasonable premiums for the insurance on my three cats with Axa, I have just ditched all three policies thanks to their appalling customer service. First they took my monthly direct debit payments out of my account twice, and when I complained, they refunded the duplicate payments but cancelled the policies by mistake. They took a month to tell me, so my pets weren't insured for a month without my knowledge. I recently renewed the policies and was told I can no longer pay by direct debit even though I've done so for the last four years, and they required payment upfront - that was the final straw and I've now switched.

  • mattr 25th Oct 2006

    Reviewer rating: 0 stars


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    I have wasted countless hours chasing up my claim. I am still waiting for money on a perfectly valid claim.

    I paid AXA Pet Insurance consistently and on time. When it comes to claiming money back, they have delayed paying out for as long as possible.

  • doubledobe Rank: Lance Corporal 24th May 2006

    Reviewer rating: 1.5 stars


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    AXA have reconfigured their pet insurance, increasing the vet fees limit to £7000 and removing the 15% excess, but I think a 320% premium hike is totally excessive.