Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.2 / 5
59% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“Another Trouble Free Claim”

Written on: 25/07/2014 by leegil (1 review written)

Excellent service another claim of around £1600 paid directly to my vets no problems at all. Its very reassuring to know that when a loved pet is ill or injured your insurance company deals with it as smoothly as animal friends have. I filled in the claim forms, left them with my vets and within weeks had an email from animal friends to say the claim has been paid in full direct to my vets. I recommend them to anyone who has asked me about pet insurance. Thank you very much all at Animal… Read Full Review

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★★★☆☆

“On this occasion they paid out v quickly. I still have...”

Written on: 24/07/2014 by leesham69 (1 review written)

On this occasion they paid out v quickly. I still have ongoing expenses for the same pet so I hope they dont try and take the excess twice. With my other cat the service was dreadful, they strung it out for ages asking for little details and when they finally paid out they said it was less than the excess cost so they gave us nothing. They could have told us this in the first place rather than wasting my time… Read Full Review

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★★★★★

“top class”

Written on: 24/07/2014 by puglove (1 review written)

The easiest insurance company to talk to and make a claim always happy to discuss any problems and help. I have been unlucky that i have had to make a few claims but they have always been quick and efficient in every claim either in paying me or my vets. Highly recommend… Read Full Review

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★★★★★

“Easy and quick to deal with”

Written on: 24/07/2014 by GazzyV (1 review written)

A recent claim for a bout of gastroenteritis for our dobermann, resulted in a helpful, quick service and were happy to deal with the claim direct with our vet. Claim was sorted quickly and without fuss. Kept informed, and claim couldn't have gone better… Read Full Review

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★★★★★

“Great service”

Written on: 24/07/2014 by LinaWren1991 (1 review written)

Brilliant service, no issues at all!!!… Read Full Review

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★☆☆☆☆

“Excuse not to pay out.”

Written on: 23/07/2014 by Mazoub (1 review written)

Changed from a reputable company to these monkeys, Animal Friends and wish I hadnt. They took my first installment direct debit a day earlier than when they say the waiting period had ended. They then refused my claim saying I was hours inside of the waiting period when the symptoms started. So although they had taken my money, I wasnt insured. Surely, if that is the case they should have waited until AFTER day 14 to take the payment as it fell on the Saturday. My dog wasnt treated until day… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 18/07/2014 by Ryleek145 (1 review written)

My dog's paw was bleeding profusely all over the floor after she cut her pad on a walk and she was in distress. I took her on a sunday morning to the vets which obviously incurred an out of hours fee. Animal Friends refused to pay the out of hours fees as apparently they only pay for 'life treatening' diseases out of hours. She probably would not have died through the blood loss by waiting until Monday - but in pain, bleeding continously. Not what I would have expected from the 'award winning'… Read Full Review

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★★★★★

“Excellent Complete Service”

Written on: 18/07/2014 by CoreyPiper (1 review written)

When I requested help when first setting up multiple use of 6monthly prescription they were happy and efficient in their response. All claims have been dealt with very quickly and sympathetically. Also when I struggled to sort out how to action the second part of prescription that was dealt with without hesitation. Overall very satisfied… Read Full Review

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★★★★☆

“Very good service. My dog needed an emergency op and...”

Written on: 16/07/2014 by 308Frost (1 review written)

Very good service. My dog needed an emergency op and animal friends paid out promptly. Thanks… Read Full Review

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★★★★★

“No worries and hassle free!”

Written on: 13/07/2014 by Jennene (1 review written)

Took out pet insurance to cover our new pooch! Didn't think we would ever need it having never had a dog before. 10 months on and an operation to remove an apple core! Settled straight away, could not of been easier. Fantastic cover and cheap!… Read Full Review

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★★★★★

“Cat insurance claim”

Written on: 13/07/2014 by alihar40 (1 review written)

My cat became seriously ill and needed investigation and various treatments, Animal Friends were very fast at sending the claim form out which I got my vet to complete. Once this had been done Animal Friends sent me an email to clarify a couple of small matters up (the vet hadn't filled the form out entirely)to which I called Animal Friends, I received an email about 15 minutes after the phone call to say that my claim had been settled. My cat is still poorly with the same condition and while… Read Full Review

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★★★★★

“Coopers thanks”

Written on: 13/07/2014 by mnLindsay255 (1 review written)

The service we received was just superb Very quick and efficient Highly recommend Thankyou… Read Full Review

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★★★★★

“excellent service”

Written on: 13/07/2014 by Fridaw308 (1 review written)

Had to claim for my dog who had a suppected cancerous lump. Had vet fees of over £1000, the vets submitted the claim for me with all relevant information. I knew I had £99 excess and spaying fees which wouldnt be claimable. I received £745 back within two weeks. Very pleased indeed!… Read Full Review

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★★★★★

“Highly recommended. ”

Written on: 13/07/2014 by Vickiboro (1 review written)

Thanks animal friends. Sorted my claim out very quickly with no problems whatsoever. Thank you so much for the great service… Read Full Review

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★★★★★

“5 Star Service”

Written on: 13/07/2014 by Coyley1 (1 review written)

First rate service. All claims itemised and explained fully. The best pet insurance company I have used. Plus the fact that Animal Friends support animal charities. Would recommend Animal Friends to anyone owning pets. As with all insurance companies the paperwork can be quite daunting… Read Full Review

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★☆☆☆☆

“If I could give them 0 stars I would....appalling”

Written on: 08/07/2014 by MrsDBrown (1 review written)

I chose Animal Friends insurance as I like their ethos and seemed to provide good cover for Horse insurance. A small and fair exclusion was applied to my policy after vetting, 2.5 years claim free and unfortunately I had to place a claim with Animal Friends.In that 2.5 years it seems they have lost thei insurance based marbles! Whilst payment was made, a letter swiftly followed outlining a BLANKET exclusion for all skin conditions, based on treatment of one bee sting. Despite numerous calls and… Read Full Review

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★☆☆☆☆

“They 'miss' parts of your claim and don't pay up. ”

Written on: 08/07/2014 by asdf123asdf234 (1 review written)

Dreadful. So far I put in a simple claim. They have 'missed' paying out what is honestly due in my claim and said they have not received receipts, made me send in claims several times. Overall they are to be avoided… Read Full Review

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★☆☆☆☆

“Pre existing clause abuse”

Written on: 07/07/2014 by Dobsongi66 (1 review written)

Watch out for the pre existing clause as it can be used to refuse payment. I have covered my dog since he was a puppy, before even visiting the vet as we had used Animal friends for other pets.. On his first check by the vet he said a small lump on his back was common and no problem. He is now three years old and the small lump had grown over the pass couple of months. Went to the vet who said it probably needed to come off, which they did and were excellent (Medi vet). Made my claim and have… Read Full Review

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★★★☆☆

“OLD DOGS DON'T COUNT”

Written on: 05/07/2014 by Jennymaryam (1 review written)

It's a shame when your faithful pets gets to her mature years in life the cover you have been paying for years and not used, becomes more and more invalid by a percentage for each year of her old life. Please read the info given for your policy even if it takes days, ( its very long in at least three parts and not very easy to understand to a layman) it will be worth while. We just had a £4000 bill and only two was covered. I could have saved up over the years and paid the whole vets bill… Read Full Review

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★☆☆☆☆

“Not Your Pet's Friend.”

Written on: 03/07/2014 by AmandaPower (1 review written)

I was recommended to use Animal Friends a few years ago, and I was impressed by the level of cover that they offered. All was well until I put in a claim for the removal of some fatty lumps from my dog. He had developed one lump a few years previously, and at the time I asked my vet about this. He said it was nothing to worry about, but he'd look again in the future if it was necessary. Once my dog developed some more lumps, the vet removed these and since it would cost no more money he… Read Full Review

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