Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.9 / 5
1196
74.5% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★☆

“claim for my dog ”

Written on: 25/04/2015 by Cox321 (1 review written)

we have had to make a few claims now for 1 of our dogs and with the latest one everything is handled with speed and efficiency… Read Full Review

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★★★★★

“Excellent service,would definately recommend”

Written on: 25/04/2015 by hammeth (1 review written)

Due to various issues at home I was over the 90 day limit to make a claim however they still allowed the claim. I was delighted, all done very quickly too. Thank you… Read Full Review

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★★★☆☆

“Disappointed by level of cover for amount paid monthly”

Written on: 25/04/2015 by sxPittman287 (1 review written)

Disappointed with my claim for my dog scooby, turns out the policy only covers a third of the claim not vey good when it's in excess of £500. Considering moving my policy to a more sufficient policy or even just saving money in a bank account to cover future costs… Read Full Review

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★★★★★

“Great”

Written on: 25/04/2015 by HumphM (1 review written)

Animal friends as great customer service and never have a problem when having to claim. It's a joy to use animal friends pet insurance . I have already recommended a friend and she now uses them for her two dogs… Read Full Review

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★★★★★

“Amazing Animal Insurance Company”

Written on: 25/04/2015 by gimli07 (1 review written)

My Lurcher became lame in September 2014 and required some x-rays after anti inflammatories and a period of rest. The X-rays at my local vet showed up nothing therefore my Lurcher was referred to a specialist for further investigation. Over a period of 4 months my dog under went an MRI, a further rest period and finally at the end of March this year one of his toes was amputated. Throughout this process I kept Animal Friends updated and put 3 seperate claims through - after the x-rays then… Read Full Review

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★★★★★

“Wonderful service ”

Written on: 25/04/2015 by 398Connell (1 review written)

Have claimed many times as my pet is getting older and not a single issue with Animal Friends on payment… Read Full Review

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★★★★★

“No fuss”

Written on: 24/04/2015 by bkirsopp (1 review written)

Questions asked and answered, would highly recommend to anyone needing pet insurance, and to those who think they don't need it especially. … Read Full Review

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★★★★★

“excellent”

Written on: 24/04/2015 by Bec1312 (1 review written)

We nearly lost our Dog on the operating theatre after he decided to swallow a ball. After our wonderful vet saved him, we then went into panic on receiving their bill. I rang the claims line, was totally reassured and printed the claim form off. Paid the excess and gave vets the form and it was as easy as that. A few months later, our dog went lame. We were hesitant to investigate as knew the X-rays would cost so much so went with some arthritis treatment which didn't work. I rang the claim… Read Full Review

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★★★★☆

“good response”

Written on: 24/04/2015 by Leachds1963 (1 review written)

Previous dealings with Animal Friends have not always been positive, but this time I'm pleased to praise them for the speed and efficiency shown when dealing with our claim… Read Full Review

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★★★★★

“brilliant company”

Written on: 24/04/2015 by Rykerh19 (1 review written)

I have all my animals insured through animal friends, excellent service. Had to make large claim and the claim was dealt with extremely quickly and animal friends paid my vets direct within a few days. Would highly recommend them to everyone. They took a huge worry out of a very stressful time and I can't thank them enough… Read Full Review

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★★★★★

“Good service”

Written on: 24/04/2015 by Leonardvk1979 (1 review written)

Good fast payment. Good customer service. Would recommend to friends and have done so!… Read Full Review

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★★★★★

“Excellent speedy claim process. ”

Written on: 24/04/2015 by PaulaL77 (1 review written)

Excellent service, fast efficient and no nonsense. Very pleased… Read Full Review

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★★★★★

“Satisfaction Guaranteed”

Written on: 24/04/2015

Our poor dog had a nasty growth in his eye which the vet advised needed removal. We instructed them to go ahead. The suegery was successful and dog is now well recovered. We sent the vets bill to Animal Friends and received our claim amount back within a few days. A very efficient, friendly service… Read Full Review

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★★★★★

“our cat Darcy”

Written on: 24/04/2015 by louisecarlyle (1 review written)

After a short but severe illness the vet managed to help our cat get well again. We were so glad we took out Animal Friends Insurance as without it the bill Would have been crippling. We were paid out in a few days with no problem… Read Full Review

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★★★★★

“Great help and fast payment”

Written on: 24/04/2015 by Marthag439 (1 review written)

My cat was hit by a car in Kanuary and dislocated his hip. One overnight stay, X-ray and sedation later I came home with a£900 bill ! Was paid within two weeks of claim. Roll on six weeks and the daft cat fell out of a tree and dislocated his hip again !! Operation this time, stitches and a fetching jumper plus a £309 bill !! Once again paid within two weeks. Amazing service… Read Full Review

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★★★★★

“excellent service and easy to use”

Written on: 24/04/2015 by CarleySheehan416 (1 review written)

extremely easy to make a claim and quickly dealt with. great service and helpful staff. Made a stressful time easier. I would not hesitate to recommend the service. The website was easy to use so I didn't have to waste time. When I needed to speak to someone they were friendly and helpful. I had heard mixed things about pet insurance but my experience was all good… Read Full Review

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★★★★★

“Claim number 3!!!!!”

Written on: 24/04/2015 by Butcherja114 (1 review written)

Unfortunately I have had to claim 3 times in 3 years on Arthur's insurance... each time the claim has been dealt with super efficiently and never a quibble about anything. If I've had any questions and phoned in, my query has always been dealt with immediately. Overall I'm really happy with the service received and would highly recommend Animal Friends pet Insurance… Read Full Review

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★★★★☆

“Check with vet 1st”

Written on: 24/04/2015 by Collinsdg139 (1 review written)

I wish Had checked with my vet 1st to find out which insurer he deals with so I dont have to pay up front then claim the money back its nice to know Im with an insurance company my vet dont trust as they have a poor past reputation… Read Full Review

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★★★★★

“Speedy payment and quality support in my time of need”

Written on: 23/04/2015 by Stuart-2015 (1 review written)

I just wanted to say a massive thank you to the team of professionals at Animals Friends. At the beginning of the year my 5 year old GSD became lame in one of his front legs. Having attended my local vets they advised that he would need an x-Ray to see what the cause of the lameness was. I made contact with Animal Friends by telephone and spoke to a friendly and helpful adviser. I had never made a claim before and had been with the company for a number of years, so just wanted to see if x-Rays… Read Full Review

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★★★★★

“helpful, stressless, thankyou!”

Written on: 23/04/2015 by LucianaKoenig (1 review written)

Surprised and completely impressed with the ease to make a claim. Yes I would and have recommended to anyone that will listen to me. Payout was incredibly quick, less than 10 days. Thankyou to Animal Friends for being so utterly stress free during a rather stressful time… Read Full Review

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