Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.5 / 5
64.1% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“very good service we put a claim in and it was sorted...”

Written on: 21/09/2014 by Richardsontz279 (1 review written)

very good service we put a claim in and it was sorted out quickly… Read Full Review

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★★★★★

“excellent customer service”

Written on: 18/09/2014 by 17Alvarez (1 review written)

My papillon doggy was attacked by a german shepherd. He had to undergo two operations plus lots of antibiotics and pain killers and other medical items involved. The total bill came to just over £1,000. One phone call shortly followed by the insurance claim form, easy to follow, one side completed by myself and the other side by the vet. Within 10 days received email to say monies would be paid into bank. Excellent service and lovely staff… Read Full Review

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★★★★★

“Claim for pet insurance”

Written on: 18/09/2014 by WinstonMason (1 review written)

we were very pleased with the quick response from the insurer excellent service. Would tell other people and friends and family how good it was as well… Read Full Review

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★★★★★

“Payed out promptly”

Written on: 18/09/2014

My dog was diagnosed with lymphoma and given only 2 weeks to live without treatment, I obviously chose to give her chemotherapy but the vets costs keep adding up which causes a lot of stress to go with my dogs illness. The Animal Health Trust put in my first claim for me and I was very relived that Animal Friends insurance paid up the first £3000 and I only had to pay the excess. Hopefully now my vets bills will all be covered and I won't have to worry about how I will afford to pay to keep my… Read Full Review

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★★★★★

“My experience of Animal Friends”

Written on: 18/09/2014 by McNulty455 (1 review written)

My wee Bichon Cross became ill in July 2014. She was agitated and unsettled but I didn't realise she was ill until she was losing blood in her urine. The Vet gave her antibiotics which did not work and she ended up having major surgery for a struvite stone in the bladder. She would have died from this if the vet had not operated. I phoned Animal Friends and they were wonderful and said she was covered under the insurance. They have refunded the money I paid out, less the excess of course… Read Full Review

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★★★★★

“Very quick payment they really took the hassle and...”

Written on: 18/09/2014 by srJorgensen336 (1 review written)

Very quick payment they really took the hassle and worry out, any contact was polite and friendly and seem to care about your pet… Read Full Review

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★★★★★

“What a pleasant surprise”

Written on: 16/09/2014 by EssexHonesty (1 review written)

It is not often nowadays that Customer Services get things right but this Company definitely have the right attitude. Firstly you are speaking to someone in the UK, secondly all of their staff are knowledgeable, polite and professional. They deal with claims very swiftly and all questions are answered. I would have no hesitation in recommending Animal Friends to anyone with pets as you are deal with as an individual and they genuinely appear to care about your pet and how they are doing… Read Full Review

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★★★★☆

“Satisfactory claim.”

Written on: 16/09/2014 by Swisssusie (1 review written)

Overall the process was good with an exception at the start of the process. Our dog was rushed into surgery (somewhat traumatic for us, to say the least) after having taken him there in the morning because we thought he'd perhaps had a stroke. When we got back home I contacted Animal Friends to say what had happened & was told that I should've gained pre-authorisation for the op, which in the circumstances had not been possible. After an exchange of emails - all rather upsetting for us as we… Read Full Review

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★★★★★

“We were happy with the eficient responce to our claim.”

Written on: 04/09/2014 by Robin.M.Castle (1 review written)

Our dog Munchie had a quite large growth on his ear. It got knocked off when playing a couple of times,it bled profusely & simply grew back. The vet told us that the only way to be sure that it was nothing "nasty" was to take it off & send it off for testing. We did that & the results came back that it was a wart (viral verruca vulgaris) & not anything malignant. It has grown back, but we are no longer bothered by it. The vet sent off the form & Animal Friends paid the cost (minus the excess)… Read Full Review

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★★★★★

“claiming process was easy ”

Written on: 31/08/2014 by Willoughbypj192 (1 review written)

Overall process for making a claim was easy, it is the first time we claimed this year since taking out insurance over past few years. Support on phone was helpful. Claim payment was fast too. Renewal fees and payment process is relatively easy and requires little effort. Renewal rates are normally competetive therefore do not need to search for new insurance companies… Read Full Review

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★★★★★

“Always had first class service. My dog has an ongoing...”

Written on: 30/08/2014 by Keont409 (1 review written)

Always had first class service. My dog has an ongoing complaint and we have never had any problem getting settlement. We appreciate the help from animal friends… Read Full Review

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★★★★★

“Peace of mind ”

Written on: 30/08/2014 by nqBell407 (1 review written)

Great support & claim process, insurance coverage and fast payment all offering a policy whiches gives peace of mind allowing you to worry about whats important caring for your fluffy friend… Read Full Review

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★★★★☆

“Happy to help.”

Written on: 29/08/2014 by gbeaumont (1 review written)

The level of cover provided under the Prime Plus policy is very comprehensive and provided great peace of mind when we started a claim process for our now sadly departed patterdale terrier. With the help of our veterinary practise a number of direct claims were made and continuations supported. The initial submission did require a greater level of health history which wasn't quite clear who would retrieve this information as Vets commonly need to be approached from a insurance company before… Read Full Review

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★★★★★

“Stress free”

Written on: 29/08/2014 by ValeryBennett (1 review written)

Very helpful and stress free, would recommend to family and friends :)… Read Full Review

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★★★★★

“all aspects of claim great”

Written on: 28/08/2014 by Shawn393 (1 review written)

was pleased with all contact i had with your staff also the vet practice had no problem when they dealt with your claims department so therefore was completely satisfied thank you all for way my claim was dealt with… Read Full Review

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★★★★★

“Simple quick and efficient”

Written on: 28/08/2014 by MareliAustin168 (1 review written)

Excellent service recieved with very straight forward paperwork, and prompt payment straight in to bank account. No fuss no bother, renewed my policy with no hesitation. Thank you… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 28/08/2014 by TimothyRoss (1 review written)

Cannot praise animal friends enough with the way they have dealt with my claim ,from initial telephone conversation to discuss claim to the quick settlement… Read Full Review

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★★★★☆

“Claims”

Written on: 28/08/2014 by Owensys169 (1 review written)

I have ongoing claim following discovery of mass cell Tumour on my dogs leg. As with any insurance the value of your policy and product is determined as to how a claim is dealt with. I have found AAnimal Friends to be co operative and very efficient in dealing with my initial claim and continuing treatment claims. They have also responded promptly to me email enquiries… Read Full Review

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★★★★★

“Professional and helpful”

Written on: 27/08/2014 by RavenNichols (1 review written)

Animal friends have been absolutely fantastic from start to finish a very professional service. They helped me along all steps of the claim over the phone during a very stressful time when my horse was in hospital. The claim went through promptly and the paper work was very clear. It was such a relief that the vets bills were covered and also that I was able to speak to knowledgable horsey people over the phone who understood the condition. Thank-you Animal Friends… Read Full Review

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★★★★★

“Supportive & reliable service”

Written on: 27/08/2014

We are very fortunate that we chose to insure our two dogs with Animal Friends. They are crossbreed rescue dogs and since taking them on nearly 5 years ago we have needed to make several claims. All of the claims have been dealt with swiftly and with a minimum of fuss and always in time to pay the credit card bill! We have particularly appreciated this with the more serious claims- one of our dogs has been diagnosed with non-aggressive lymphoma and Animal Friends have helped in making this… Read Full Review

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