Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2588
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“barneys claim!”

Written on: 01/05/2016 by marjorie27 (1 review written)

excellent service- fantastic advice from vet at my practice! no fault to find- would definitely recommend this insurer!… Read Full Review

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★★★★★

“Excellent service ”

Written on: 29/04/2016 by PT24N (1 review written)

An excellent and efficient service. We took on a rescue dog and had to make changes when more information about him came to light and the service we received was excellent. He has since become a very poorly boy and our claim had been settled quickly and efficiently. Thank you… Read Full Review

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★★★★★

“No hassle, no fuss, superb service”

Written on: 29/04/2016 by Hickping (1 review written)

The process was made incredibly simple and painless (for me sadly not my dog who had to have a big op!!) Easy to complete the claim and great communication throughout. Vets were able to complete their part with ease. Would recommend 100%… Read Full Review

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★★★★★

“Claim”

Written on: 28/04/2016

Made a claim and was processed very quickly. No problema and easy to do. Would highly recommend… Read Full Review

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★★★★★

“Knee Surgery”

Written on: 27/04/2016 by DayamiCalhoun377 (1 review written)

Received quick and polite service with prompt payment… Read Full Review

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★★★★★

“Paid out really quick with no fuss at all!”

Written on: 27/04/2016 by joeh1036 (1 review written)

Very happy with the service I have received, after having to pay the fees up front which I was aware of when I took out the policy so wasn't a problem. I received my claim bank directly into my bank within a couple of weeks... My dogs treatment is ongoing and the payments aw coming back to me with no prbe at all so I'm very very happy! Good communication from animal friends via letters and emails so couldn't be happier… Read Full Review

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★★★★★

“Pet Dog and large cyst”

Written on: 27/04/2016 by ladybird12 (1 review written)

My priority was my pet dog,but after approaching Animal friends Pet Insurance they were prompt and efficient. My pet dog is over 8 years old and had some deductions from the settlement which was strange to state age as a problem, however the overall experience was good… Read Full Review

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★★★★★

“Excellent service for providing insurance for claim”

Written on: 27/04/2016 by Kelseyr216 (1 review written)

My poor dog Toffie had injured his leg and could not walk. He needed to be rushed to the vet who advised he would need general anaesthetic and X-rays. He was there all day from 9am-4.30pm. When I collected him I paid the excess, filled a form and Animal Friends paid the rest of the bill directly to the vet. Five star service and good news was that Toffies leg wasn't broken. Service was efficient and convenient as we only had to pay excess and no bill upfront… Read Full Review

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★★★★☆

“Good value for my older dogs”

Written on: 23/04/2016 by P3t3 (1 review written)

Having two dogs over 9yrs had almost doubled the cost of my insurance premium, but Animal Friends offers a good range of cover types to suit different breeds and budgets. Not only that but after only two months of cover I had a completely unexpected near £800 vet bill! Between my vet and Animal Friends a direct payment was sorted meaning I only had to cover the excess and not the full amount (that I couldn't afford!!). This was all done online at a time that suited me, handy as I work shifts… Read Full Review

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★★★★★

“Hassle free pet insurance ”

Written on: 21/04/2016

Would recommend to anybody friendly and helpful staff and so far hassle free with our claims… Read Full Review

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★★★★★

“Prompt payment, no quibbles”

Written on: 21/04/2016 by ysGentry95 (1 review written)

We recently claimed for an out-of-hours visit to the vet when our dog had become ill (thankfully he recovered!). Animal Friends processed our claim with no quibbles and we received prompt payment. I would definitely recommend them. … Read Full Review

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★★☆☆☆

“What a rip off”

Written on: 20/04/2016 by SMG1975 (1 review written)

Only managed to get back half my claim. Would be better off keeping your money in a tin. Custom service is very poor and they don't care, computer says no attitude. very disappointed. What they do care about is getting you to sell a policy to your friends. Animal friends... I think NOT… Read Full Review

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★★★★★

“Excellent”

Written on: 19/04/2016 by 367McAllister (1 review written)

I claimed for an on going eye problem, when I went to a eye specialist who charge over the normal rate and there was no problems with Animal Friends in paying out. I used to work at a vets and I know that not all insurance co are as good… Read Full Review

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★★★★★

“Recent claim repayment”

Written on: 16/04/2016 by MckinleyMcMahon (1 review written)

I was extremely satisfied with my claim for vets fees after my springer spaniel had hurt his leg. I was extremely worried about him so the service given by animal friends helped relief the stress . Payment was made within 7 days and was very easy to do. I would recommend animal friends to everyone… Read Full Review

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★★★★★

“Excellent service provided”

Written on: 15/04/2016 by IsabellaDobson16 (1 review written)

My pet needed immediate treatment for an eye operation and Animal Friends gave very prompt authorisation to have the work done and have been speedy in repaying my claim Would definitely recommend them to friends… Read Full Review

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★★★★★

“Quick payment of a continuous claim ”

Written on: 15/04/2016 by Berry498 (1 review written)

Quick payment of a continuous claim… Read Full Review

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★★★★☆

“Was quite a slow process and had to keep chasing but...”

Written on: 14/04/2016 by Babylou484 (1 review written)

Was quite a slow process and had to keep chasing but everyone was very polite… Read Full Review

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★★★★☆

“Very satisfied”

Written on: 14/04/2016 by fjMacKenzie33 (1 review written)

We recently claimed for an accident our dog had. Once his treatment had finished we put our claim in with Animal Friends - they sorted it all out and we received the money within a good time. We would recommend Animal Friends to everyone… Read Full Review

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★★★★☆

“Alfie”

Written on: 14/04/2016 by minijax (1 review written)

My boxer Alfie required several lumps removed and analised at the lab it was a stressful time but thankfully he has the all clear. Animal Friends dealt with my claim efficiently and timely making payment direct to my vet. Thank you… Read Full Review

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★★★★★

“Best service ever”

Written on: 13/04/2016 by ChristianGriffin-Alt (1 review written)

The claim was quick and hassle free. I downloaded the claim form and filled in my parts on the form. I then took it my vets who then filled in their parts. I asked for the money to be paid straight to the vets. They settled the claim quickly. This one less thing I had to worry about as I had enough to worry about with my pet being do ill. I have nothing but praise for animal friends insurance… Read Full Review

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