Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2711
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★☆

“very efficient service”

Written on: 29/09/2016 by Khloe102 (1 review written)

I find animal friends very efficient however i would have preferred that the limit for my cats was £5000 and not just £2000 as vet fees are very expensive and pets with underlying problems can have their costs add up very quickly… Read Full Review

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★★★★☆

“The service I received especially at the time when...”

Written on: 29/09/2016 by fsWheeler374 (1 review written)

The service I received especially at the time when our family my pet was very poorly , staff were very professional, understanding .Documents were sent out very quickly so that I had complete satisfaction that my local vets could get on with treatment and that payment would be covered , which payment was very quick . Now our pet as completely recovered back to normal self ,didn't have any hassle animalfriends have it covered which was very much appreciated. There is no negativity with… Read Full Review

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★★★★★

“Very Impressed”

Written on: 27/09/2016 by lwAshby333 (1 review written)

Our cat came down with a mystery illness which naturally caused great concern. We were forced to take her to the vet on numerous occasions which was of course very stressful for her & us. Equally, the process was very expensive. I was extremely impressed with how efficient & 'painless' the claims process was. Animal Friends were very organised & their staff were very nice. The claim was settled & thankfully our cat has recovered… Read Full Review

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★★★☆☆

“I was disappointed that my claim was for £500 with...”

Written on: 27/09/2016 by Jonesdw (1 review written)

I was disappointed that my claim was for £500 with the first £100 being paid by me. This ment that the claim was for £400 pounds only. This does not seem to be right. … Read Full Review

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★☆☆☆☆

“Won't insure with them again”

Written on: 26/09/2016

Personally had a very bad experience with this insurer after having had them reccomended and seeing lots of good things about them so am very dissapointed. Currently facing potential vets fees of £1500 with no support from insurance as my dog required emergency care and therefore i had no time to submit the pre-auth which apparently takes 48 / 72 hours to obtain. Now i have a nail biting wait to find out if they will help me, or if i will need to find the money i was expecting not to need to… Read Full Review

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★★★★★

“great”

Written on: 26/09/2016 by Holly178 (1 review written)

Had to make a claim recently, no problem, just printed off claim form, I had to fill in one section and my vet did the rest and send off form. Received money into my bank account within three weeks happy with the service. Thankyou… Read Full Review

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★★★★★

“Always had a very good and quick service. I have a cat...”

Written on: 26/09/2016 by Allison482 (1 review written)

Always had a very good and quick service. I have a cat who has had to have a lot of treatment and ongoing medication. I am really pleased with the service given through out and ongoing. Would definitely recommend to a friend… Read Full Review

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★★★★☆

“insurance claim”

Written on: 25/09/2016 by Fowler411 (1 review written)

my only reason I did not give it 5 stars was, during the claim I was asked a question about my pet that has no connection at all with the claim.ie was I going to breed my dog again. I was not happy with the explanation that was given… Read Full Review

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★★★★★

“Superb and stress free service! Perfect!”

Written on: 23/09/2016 by Happychappers (1 review written)

When your pet is unwell you are stressed enough so to have a company that deals with your problem quickly over the phone and does what it says is wonderful. Animal Friends dealt with my vet direct and sent me a confirmation e mail that the bill had been settled. Can't fault the service or the company. Can't recommend them highly enough… Read Full Review

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★★★★★

“excellent service”

Written on: 23/09/2016 by coco47 (1 review written)

From start to finish we had excellent service. Very easy forms to complete, was updated on the progress and was paid out very fast with no issues at all. So pleased we took our insurance out with animal friends. We would definitely recommend animal friends to any pet owner… Read Full Review

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★★★★★

“Excellent Service!!”

Written on: 23/09/2016 by Littlemiss8046 (1 review written)

Fantasticly efficient and friendly staff who deal with queries effectively - would highly recommend A* … Read Full Review

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★★★★★

“fast and efficient service”

Written on: 22/09/2016 by Medinabf217 (1 review written)

Animal Friends have always dealt with his claims quickly and efficiently. They send confirmation of direct payment to the vets alleviating any worries. I would recommend their insurance policy and would certainly use then for any further pets… Read Full Review

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★★★★★

“Absolutely brilliant”

Written on: 22/09/2016 by Overlord123 (1 review written)

These are the best and most efficient insurance company I have ever dealt with. They have been so helpful when my cat was poorly and I would highly recommend them to anyone needing pet insurance. There was nothing I would complain about… Read Full Review

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★★★★★

“bully ”

Written on: 22/09/2016

My bully had to have an emergency op lucky I choose to insure with animal friends, the claim was submitted and paid out hassle free, I'm very pleased with the company and would recommend the company to family and friends… Read Full Review

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★★★★★

“Efficient, quick service with friendly caring staff ”

Written on: 22/09/2016 by Teaganc71 (1 review written)

Wonderful Good quality service at a realistic price… Read Full Review

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★★★☆☆

“Not bad but could be better”

Written on: 21/09/2016 by traceystevenson (1 review written)

I have had 2 ongoing claims for 2 Dogs this past year, one for allergies and one for cancer, they have paid out the claims no problem but do take quite a while and would be much better if they would pay the vet direct which they have for one dog but not the other so I'm having to find upto £250 every fortnight for medication for the dog with cancer and then it takes them weeks to pay. … Read Full Review

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★★★★★

“No problem paying for treatment”

Written on: 21/09/2016 by KevinQuinn (1 review written)

I had to take my cat for tests and treatment at our local vet, I passed on the form to the vet that I downloaded and they did the rest. Would definitely recommend. Value for money too compared to other providers… Read Full Review

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★★★★★

“Insurance claim”

Written on: 21/09/2016 by ufHanley15 (1 review written)

The claim was dealt with quickly and efficiently. Claim paid directly to my vets which was great. … Read Full Review

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★★★★★

“Great service”

Written on: 20/09/2016 by Imy24 (1 review written)

My dog cut her leg quite badly and needed surgery to repair it. My vet put through a direct claim with my Animal Friends Pet Insurance and everything was sorted out very quickly and efficiently. The way things were handled made a stressful situation much easier to get through. My only 'negative' is that I didn't know more about the online claims process or I'd have chosen this option because I got billed for admin fees (by the vet) for filling out the paperwork. If I ever claim again I'll… Read Full Review

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★★★★★

“Helpful and fantastic service at a time of worry”

Written on: 19/09/2016 by Elaineandpugs (1 review written)

Animal friends were really helpful at a time that we had huge concern regarding the health of our pug. They answered all out questions and when we hadn't listened properly or taken it in they were happy to repeat. They were speedy and prompt in sending out information to both myself, the vets and the specialist that we needed to. I am told the specialist received prompt payment without any quibble. Thank you animal friends for making a worrying time hassle free … Read Full Review

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