Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.4 / 5
3313
87% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“Fast, efficient service ”

Written on: 26/05/2017 by ooWilson277 (1 review written)

There was no complicated forms to fill in with enless questions to be answered. A simple history of the pets medical history and vets attended both past and present, owner, the pets age,type etc, a few personal details on the owner and whether the payment was to be direct to the owner or the vet, then hand the form to the vet to complete their findings on the prognosis of the complaint and that was it. I sent my form off and was paid out for the initial treatment in less than 4 weeks and my… Read Full Review

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★★★★★

“Simple and fast”

Written on: 26/05/2017 by Hughes270 (1 review written)

The claim form was easy to fill in and the vet sorted the rest out. The claim was paid very quickly and with no problems. I got an email telling me the claim was successful and the money was paid into my account. I would recommend Animal Friends for pet insurance… Read Full Review

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★★★★★

“Very helpful and professional ”

Written on: 26/05/2017 by RandSMBland (2 reviews written)

We have submitted two claims for our German shepherd dog, one which requires long term needs. In both cases our claims are professionally dealt with and we continue to receive a good service. I would recommend this company to anyone seeking insurance for their pet… Read Full Review

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★★★★★

“Excellent service super quick payment.”

Written on: 26/05/2017 by Rachel990 (1 review written)

My puppy had to have emergency stomach surgery I received the bill from the vets in the morning filled the form in (at the vets) at lunch time to make claim by 5pm I had received an email to say payment had been made. Excellent!… Read Full Review

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★★★★★

“Lump free Pet, Bill free Parent”

Written on: 26/05/2017 by McCaincu474 (1 review written)

We were worried about Brutis the boxer having a 'nasty' lump removed but also concerned about whether there would be a horror story to come with the insurance claim. There was a bit of a delay in the initial confirmation of the claim which was a concern due to the bill needing to be paid immediately. However, all is now resolved and with the help of our Vet the forms were completed and claim eventually processed without any problems - very satisfied with the service we received at a time of… Read Full Review

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★★★★★

“Very pleased with service”

Written on: 26/05/2017 by Giancarlox368 (1 review written)

Very prompt, forms to complete user friendly. Very helpful at a distressing time.i would definitely recommend to a friend… Read Full Review

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★★★★★

“Quick and easy”

Written on: 24/05/2017 by 475Puckett (1 review written)

I found animal friends easy to claim for Alfie's abcess on his paw. It makes the procdure of claiming a whole lot better… Read Full Review

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★★★★★

“Dogs best friend”

Written on: 23/05/2017 by Harvey217 (1 review written)

We nearly lost our wonderful dog when he had to have emergency surgery. We would have spent anything to save him and happily paid the bill. Once he was on the mend I filed a claim with Animal Friends, by downloading the claim form and then sending it to them by email. The whole process was so simple. Less than 2 weeks later I received a cheque for the full amount minus the excess. Brilliant service… Read Full Review

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★★★★★

“Animal Friends ROCK”

Written on: 22/05/2017 by Octavio64 (1 review written)

From the time I took out this insurance, Animal Friends have been quick to answer any queries and prompt payment has been made - Thank you… Read Full Review

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★★★★★

“Great service”

Written on: 22/05/2017 by MckinleyFanning (1 review written)

This was the first time we've ever had to make a claim. Downloaded their claims form, sent to the vets and within a few weeks was paid out. They updated us via email and there was no Hassel. Would highly recommend… Read Full Review

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★★★★★

“great service from animal friends”

Written on: 22/05/2017 by KennethKoch26 (1 review written)

My dog was poorly, and after the vet filled the form in for my insurance and I got paid within two weeks, no questions, promt payment, I was impressed… Read Full Review

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★★★★★

“Excellent service ”

Written on: 21/05/2017 by BrielleGalloway29 (1 review written)

We had am excellent experience from start to finish. Highly recommended Already passed on the company name & website… Read Full Review

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★★★★★

“Very good and quick turnaround of payment. However I...”

Written on: 21/05/2017 by Napierat479 (1 review written)

Very good and quick turnaround of payment. However I would have preferred payment going direct to vets. other than that an excellent service… Read Full Review

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★★★★★

“Excellent service & support at a difficult time”

Written on: 21/05/2017 by Housedb269 (1 review written)

We had to take our dog in for an emergency, life saving, operation in the early hours of the morning. After calling Animal Friends later that morning everything was taken care of quickly and efficiently which took away a lot of worry and stress at a difficult time. With the financial help provided our dog has been able to have the best veterinary care and has now made a full recovery… Read Full Review

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★★★★★

“Excellent service highly recommend ”

Written on: 21/05/2017 by Maurer195 (1 review written)

Excellent service highly recommend… Read Full Review

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★★★★☆

“ pet insurance claim”

Written on: 21/05/2017 by Hallie294 (1 review written)

Claim took some time to sort but once done, the service was dealt very quickly and smoothly… Read Full Review

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★★★★★

“Effortless and straightforward”

Written on: 21/05/2017 by AriellaNielsen (1 review written)

Very straightforward process. Vet completed first form online, specialist hospital had animal friends insurance form ready for completion. Took about 5 minutes to complete, handed back, and that was it… Read Full Review

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★★★★★

“Very Happy Customer! ”

Written on: 20/05/2017 by DianeCD (1 review written)

I claimed recently when my pug suffered from an eye ulcer. I was a bit worried that making the claim was going to be complicated but it couldn't have been more straightforward. I filled in my part of the form and passed it on to my vet and that was it. Mere days later I received an email to say that my claim had been dealt with and the money had been transferred to my bank account. Another few days and the money had cleared. Simple!… Read Full Review

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★★★★★

“Simple to claim, fast receipt of claim refund. A*”

Written on: 20/05/2017 by Gillybaby66 (1 review written)

When I took out my pet insurance, I didn't even think I would ever have to use it. When my dog got sick it was upsetting. The absolute ease of claiming back through Animal Friends was excellent. Just a simple completed form to my vets and the money was refunded to my bank. I am so glad I chose Animal Friends… Read Full Review

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★★★☆☆

“Claim paid but was slow and communication poor”

Written on: 20/05/2017

The claim was paid which is good, but compared to the previous insurance company we used (Argos) the payment was slow and there was virtually no communication. I had to keep chasing to find out what was happening… Read Full Review

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