Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2655
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★☆☆☆☆

“Beware of exclusions if you make a claim”

Written on: 26/07/2016 by JustinG (1 review written)

Be careful with this insurance company. Our dog got a scratch in its paw which got infected. They immediately excluded any skin complaint from the policy. When I queried this, they said its up to them and that final........beware!!!!!… Read Full Review

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★★★★★

“Quick service”

Written on: 25/07/2016 by 303Reece (1 review written)

excellent service quickly resolved and paid out… Read Full Review

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★★★★★

“thanks Animal Friends”

Written on: 24/07/2016 by Simeon479 (1 review written)

claiming for my cats was easy Animal Friends were quick,friendly and efficient,I just rang them for a claim form,gave it to my vet and they did the rest,payment was made quickly straight to my vet. i would be happy to recommend them to anyone, thanks again, … Read Full Review

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★★★★☆

“Bit irritating that you had to refund the money back...”

Written on: 23/07/2016

Bit irritating that you had to refund the money back to the account the direct debit is taken from. It would be better if the money could be transferred to an account of my choice. Otherwise very happy. All dealt with in a speedy and efficient way… Read Full Review

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★★★★★

“Mitigating the slasher cat !”

Written on: 22/07/2016 by choosinganother (1 review written)

My dog was recently caused a serious injury in my own garden by a neighbours cat which completely slashed through the dogs ear. Simple process to download the claim form and once I had the Vet's section completed, payment swiftly followed direct to a nominated bank account. A seamless claim process, promptly dealt with I have nothing to criticise in the way this was dealt with… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 17/07/2016 by FloRyder (1 review written)

Miss sold insurance- unhelpful staff and terrible service. These people have left us with a £5600 vet bill!! Certainly not animal friends! If you have a cross breed - don't touch this company!! They will let you down when you need them. They have albeit, bankrupted myself and my partner. No summer holiday or wedding for us for several years… Read Full Review

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★☆☆☆☆

“AWFUL! DO NOT USE!!!!”

Written on: 15/07/2016 by Rowanwitch (1 review written)

On May 30th 2015 I noticed a lump on my Dogs rear leg deep in her fur. I took her into the Vet who said it was probably a tic bite and gave me some cream to apply advising me to come back if it didn't go or got bigger. It did get smaller and nearly dissapeared. Then it came back so I took her back again. This time I was given 2 kinds of medication, a cream and an liquid. Again the lump got smaller and all but dissapeared. I then took her in for her yearly check up and hilighted again that the… Read Full Review

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★★★★★

“Satisfied customer”

Written on: 10/07/2016 by EliezerReynolds481 (1 review written)

I am very happy with the service I have received from Animal Friends. I had a problem when I believed it would be better to place my claim twice a year since my pet has a heart condition for which he needs daily medication. Unfortunately, instead of making it easier I actually lost money since the claim went beyond the 90 days allowed for claiming, of which I was unaware at the time. I now ensure I place my claims regularly. I like the fact that the claim goes directly my bank account. I did… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 09/07/2016 by ctSullivan410 (1 review written)

When even your vet tells you these are a bad company it worries you, Having just lost one of my dogs 3 months ago my younger one started showing lumps so stressful as it was we had her taken in and had a £900 vets bill Animal Friends are doing all they can not to pay, the policy is not what I agreed to however I should be covered having read through everything and also all my Vets records but No they are trying to block everything, these are getting reported, Rude uncaring staff I was left… Read Full Review

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★★★★★

“great service”

Written on: 08/07/2016 by roguedog (1 review written)

Sorted my hogs claim quickly and easily . Great service Ò… Read Full Review

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★★★★★

“Total Peace of Mind”

Written on: 08/07/2016 by Burnham346 (1 review written)

Pet insurance with Animal Friends has been totally worry fee. Our German Shepherd has been through the mill in terms of illness in his 7 years of life from a very early age. We have been very thankful to Animal Friends on numerous occasions throughout this time for their quick, no nonsense responses to our claims for Tyler to be 'fixed'. Just wanted to say a massive thanks to Animal Friends from the family and especially from Tyler… Read Full Review

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★★★★★

“Excellent claims service”

Written on: 04/07/2016 by 1975RussoItalian (1 review written)

Quick and easy claim process just completed a claim form and left with my vet. Payment made straight into bank account. Didn't get any phone calls requesting additional information… Read Full Review

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★★★★★

“Excellent service, fast and simple!”

Written on: 03/07/2016 by Crazycatlady16 (1 review written)

I have an ongoing claim for my cat who is aneamic, the service has been fantastic!… Read Full Review

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★★★★☆

“Making a claim. ”

Written on: 03/07/2016 by StephanyReece (1 review written)

Helpful when phoned to enquire about progress of claim. E mail to confirm amount to be paid and when to expect money in bank account wS reassuring. Was told claim would be paid in 5-7 days I took longer!… Read Full Review

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★★★★★

“Very pleased with the speed at which my claim was...”

Written on: 03/07/2016 by Woodardtu1960 (1 review written)

Very pleased with the speed at which my claim was dealt with - very easy process. Quite surprised!!… Read Full Review

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★★★★★

“peace of mind ”

Written on: 01/07/2016 by milobrad (1 review written)

Very fast and prompt service our dog got treated very promptly having the reasurance that animal friends would pay for our dogs treatments asap, It is good to know my dog is going to get looked after with his health issues with the animal friends policy we chose… Read Full Review

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★★★★☆

“Ethical. Common sense attitude. Fair in settling...”

Written on: 01/07/2016 by Abbigailu1989 (1 review written)

Ethical. Common sense attitude. Fair in settling claims promptly and dealing with queries. Don't like age related penalties… Read Full Review

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★★★★☆

“No fuss”

Written on: 25/06/2016 by lbWilliamson237 (1 review written)

Claim was straight forward, all dealt with through the vet so no fuss or hassle involved for me. Filled out the claim form and handed it to my vet, everything else was taken care of. Claim was dealt with in reasonable time and I received a confirmation email to tell me my claim had been settled. All round painless claim experience… Read Full Review

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★★★★★

“Excellent service no fuss quick couldn't ask for more”

Written on: 25/06/2016 by McKennadl363 (1 review written)

Excellent service no fuss quick couldn't ask for more… Read Full Review

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★★★★★

“I am an animal friend”

Written on: 22/06/2016 by Archiedog5 (1 review written)

When Archie was ill in the vets it was nice not to have the worry that he wouldn't be treated. I took out the isurance because my dog means everything to me and it was reassuring not to have the worry. The thing I liked was I didn't have to get too involved, I paid the excess and everything else was left to the vets to sort with you. It was sorted no problem and no hassle. There was nothing not to like… Read Full Review

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