Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2975
85.8% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“Prompt , friendly service ”

Written on: 24/02/2017 by Operationdaisy (1 review written)

From start to finish of claim service was first class. Took the stress out of a difficult time… Read Full Review

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★★★★★

“Best pet insurer by far.”

Written on: 23/02/2017 by fedupjen (2 reviews written)

I have all 4 of my cats insured with Animal Friends and have had to claim on my insurance a couple of times and they have always paid out without any quibbles. The staff are really friendly, helpful and understanding. Without them Hunter the Maine Coon would have lost his eyes and possibly his life but they came through for him. I thought that my premium would be extortionate when it came to renew it but it only went up by £1 that was after they had paid out thousands of pounds to save his… Read Full Review

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★★★★☆

“Good quick service”

Written on: 23/02/2017 by Kendall130 (1 review written)

Unfotunatly I had to claim on my insurance as my cat recently spent a night at the vets after taking unwell. I had to pay the money direct to the vet as they dont deal direct with animal friends so was pleased that once my vets eventually filled in my claim form that I had an email to say my claim had been honoured after about 10 days. The only thing was that I didnt get all the money back for the blood test as apparently my vet charged £10 too much! I know it says that in the t&cs but I dont… Read Full Review

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★☆☆☆☆

“USE EVERY EXCUSE TO GET OUT OF PAYIBG OUT”

Written on: 23/02/2017 by Marysellar (1 review written)

Would not recommend. When something major happens to your furry friend you should have peace of mind that you have insurance not with Animal Friends. After my dog was hit by a car and almost dies in tokd im not covered as i did not hold his lead tightly enough. As anyone will know if a dog wants to chase a rabbitt he is off. My dog is a 30 kg Labrador and uf i would have held obto him my arm would have been serverly injured. This company a total joke quite happy to take your money. Very… Read Full Review

Deckymckeown's Response to Marysellar's Review

Written on: 23/02/2017

I strongly agree with your comments about this insurance company. THEY WILL DO ANYTHING to get out of paying out! They have a cheek to suggest by their name that they are animal friendly! They are far from it. I was abvised that my dog would've needed to be dying to meet the criteria for payment. What an absolute joke this company is

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★★★★★

“excellent service”

Written on: 22/02/2017 by dancingdavina (1 review written)

My cavalier king charles recently underwent tests at the vets and this was a stressful and worrying time for me. Animal Friends liased directly with the vets to settle the claim and they did this without fuss and paid up in a timely manner. I do not hesitate in recommending this 1st class affordable Pet Insurers. Well Done to all the Team. … Read Full Review

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★★★★★

“Very pleased with the service we received. Would...”

Written on: 22/02/2017 by Dontneed (1 review written)

Very pleased with the service we received. Would highly recommend to family & friends… Read Full Review

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★☆☆☆☆

“Totally "unfriendly" pet insurance!”

Written on: 22/02/2017

Had cause to bring my dog to the emergency vet after she was vomiting and falling over. Extremely concerned so we contacted the emergency out of hours vet and were told to bring her over immediately . Thankfully after some treatment at the emergency vets, my dog made a full recovery, I paid close to £200 but I gladly would've paid anything to make sure that was the case. I had insurance through animal friends, and given the nature of the incident and the extreme concern that my dog wasn't just… Read Full Review

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★★★★★

“Spot on”

Written on: 22/02/2017 by AndySmith001 (1 review written)

Everything sorted with no fuss, we paid the vets our excess and they sorted the rest out with Animal Friends. Thank you for excellent service… Read Full Review

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★★★★★

“Fabulous Service”

Written on: 22/02/2017 by uuMcCollum324 (1 review written)

The claim was dealt with extremely efficiently, despite two veterinary practices being involved and a ct scan referral, with prompt payment in to my bank account… Read Full Review

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★★★★★

“Faultless service every time”

Written on: 21/02/2017 by GeorgeTheBulldog (1 review written)

I cannot praise Animal Friends enough. Our dog unfortunately developed epilepsy last year, and they have paid out every claim quickly and in full. Including a claim for over £1300 for a specialist referral and MRI scan. I'd definitely recommend Animal Friends to friends and family, and plan to insure any future pets with them as well… Read Full Review

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★★★★★

“My First Claim”

Written on: 21/02/2017 by Aidyn440 (1 review written)

Our 7 month labrador became unable to keep her food down. This started on christmas day. Even taking water caused her to be sick. The vet could not find anything wrong after taking blood test and endoscope. She was prescribed different medication and sensitive food. Three months on she is making a recovery and keeping her food down. The claims process was straightforward and quick. Well done Animal friends!… Read Full Review

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★★★★☆

“Never Had An Issue”

Written on: 20/02/2017 by HW89 (1 review written)

Before purchasing insurance with Animal Friends I had heard mixed reviews about the service. Although they were not the cheapest insurer I liked the package they offered for my dog. Our poor pup has been through a couple of rough times with his legs. Requiring Xrays, operation's and casts. We put our claim in to Animal Friends and received our pay out with no unecessary questions asked within weeks of sublitzing our forms. I can't fault the service. The only commemt I have would be the lack of… Read Full Review

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★★★★★

“So simple ”

Written on: 20/02/2017 by Quinny143 (1 review written)

Its just easy and that's what u need when u have a poorly pet! I know she's covered and don't have to worry about the financial side of getting her better… Read Full Review

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★★★★★

“Very good”

Written on: 19/02/2017 by JulissaMatthews (1 review written)

We were very pleased about the service all went very smooth thanks… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 19/02/2017 by crHeath329 (1 review written)

Completing the form was very easy also with using the Vers service to claim ensured I wasn't out of pocket waiting for the claim to be settled… Read Full Review

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★★★★★

“Friends to our pets”

Written on: 19/02/2017 by 92Armstrong (1 review written)

We have had excellent service with an ongoing condition with one of our dogs. Animal Friends pay out in full each time. There is never an argument over costs and we think we receive value for our money. Only on one occasion did the payment to the vet seem to take a long time and the vet asked if the bill was going to be met. Since then, the billing seems to go through in time… Read Full Review

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★★★★★

“Hassle free.Lovely staff who were very helpful.All...”

Written on: 18/02/2017 by 1974Snyder (1 review written)

Hassle free.Lovely staff who were very helpful.All went very smoothly.Thankyou very much… Read Full Review

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★★★★★

“Quick, efficient, hasslefree insurance”

Written on: 18/02/2017 by Hoffman227 (1 review written)

It's said that you don't know how good your insurance company is until you need to claim. I chose Animal Friends because they appeared better value than some of their competitors and also because of their charity work. It seemed they are more than just a insurance company but care about animals. When my chihuahua became ill, we had to have investigations done. Luckily they didn't find anything too serious and he is ok. I filled out my part of the claim form, the vet filled out their part and… Read Full Review

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★★★★★

“claim settled promptly”

Written on: 18/02/2017 by AveryUpton (1 review written)

My claim was settled promptly, and without question. Thank you… Read Full Review

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★★★★★

“Dog with a limp”

Written on: 18/02/2017 by ugBaxter410 (1 review written)

My dog needed an Xray under anaesthetic. Called claim line and was sent two claim forms in next post Paid excess to vet directly and left claim form and it was settled directly. No hassle at all. I was worried as treatment towards the end of first year membership and was concerned about hike in premium, which only went up slightly. Very pleased… Read Full Review

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