Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2783
85.2% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Review of animal friends pet insurance”

Written on: 04/12/2016 by KaedenCombs14 (1 review written)

My view of animal friends insurance is that they are quick to take your money, but slow to pay out. I put in a claim following the death of my Staffordshire Bull terrier. 4 weeks later and still nothing from them, despite several emails. They may be the cheapest company around , but cheap usually means poor and in my view, this saying stands true for this company. If I ever have another pet, I WILL NEVER use animals friends again and will do my best to deter others from wasting their money… Read Full Review

Report this review
★★★★★

“Fair deal”

Written on: 04/12/2016 by Young240 (1 review written)

We insured our dog for the more expensive side of vets fees. When we called on Animal Friends to meet their side of the deal they did so quickly and we were compensated within a couple of weeks. The true measure of an insurer is whether they respond swiftly and fairly or not - they did! . Our insurance provides for on going cover provided we maintain payments, regardless of the age or I condition of your pet, no dumping the client once it is clear your pet is aging or ill or increasing… Read Full Review

Report this review
★★★★★

“Easy, nothing hidden”

Written on: 04/12/2016 by egKennedy362 (1 review written)

My veterinary practice has a direct billing agreement with Animal Friends so I didn't have to pay anything upfront & paid my excess straight to the vets. Animal Friends covered everything they said they would, including all tests & a specialist consultation. What more could I ask for?… Read Full Review

Report this review
★★★★★

“Highly Recommended Pet Insurance”

Written on: 03/12/2016 by ZiggyT (1 review written)

Unfortunately, my pet has had to have two life saving operations for two different conditions this year. As this was my first experience and first year of dealing with this insurance company I was apprehensive as to their response and the outcome of my claim. I'm pleased to say my concerns were unnecessary as both claims were paid out without question. My rescue dog has made an excellent recovery from his first operation and is making steady progress from the last operation. I suppose… Read Full Review

Report this review
★★★★☆

“Good service ”

Written on: 01/12/2016 by TalanMendoza140 (1 review written)

Good service from this provider!nice affordable repayments… Read Full Review

Report this review
★★★★★

“Quick service. They do what they say theyre going to do.”

Written on: 01/12/2016 by BrendenMcCoy (1 review written)

Quick service paid to the vets, no unecessary questions at a stressful time. Cheap premiums. I would highly recommend this company… Read Full Review

Report this review
★★★★☆

“claim dealt with and payment received ”

Written on: 28/11/2016 by 273Huffman (1 review written)

claim dealt with and payment received … Read Full Review

Report this review
★★★★★

“Super efficient”

Written on: 27/11/2016 by Alanif485 (1 review written)

So professional and easy to deal with. No claim form filling, quick and easy settlement with quick confirmation by e-mail that accounts have been settled. Information clear and easy to understand. A pleasure to deal with - thank you… Read Full Review

Report this review
★★★★★

“Quick service”

Written on: 26/11/2016 by CasonO'Connor398 (1 review written)

I had never made a claim before and was really pleased by tye easiness of the form and the simplicity of getting it all sorted. Quick and easy service… Read Full Review

Report this review
★★★☆☆

“Easy to claim but a couple of hidden costs”

Written on: 25/11/2016 by HarveyLou (1 review written)

When I claimed it was easy to follow the online instructions and print and fill out the claim form. Everything was handled quickly but I was a bit disappointed not to have been reimbursed for dispensing fees (about £15) and a post surgical dog t-shirt (about £21) that we needed due to where our dog's wound was. I felt these should have been reimbursed as they were both required for his recovery from his accident. I appreciate we need to cover admin fees but not things that were necessary… Read Full Review

Report this review
★★★★★

“great insurance”

Written on: 24/11/2016 by weekirky (1 review written)

had not long took out this insurance when i had to make a claim everything went smooth just showed the policy to my vet and that was all i had to do excellent… Read Full Review

Report this review
★★★★☆

“Settlement of claim”

Written on: 24/11/2016

My claim for my dog's treatment was settled promptly and professionally. Many thanks for a great service… Read Full Review

Report this review
★★★★★

“just what you need when there is a problem”

Written on: 22/11/2016

when our dog had an infection in his ear that would not go away our vet were prepared to try everything possible to sort it out. Claiming from Animal Friends Insurance for all the costs was so simple and the no quibble payout was a great relief . When you are worried about a sick pet you do not want to worry about the cost . Thank you Animal Friends… Read Full Review

Report this review
★☆☆☆☆

“Dreadful”

Written on: 19/11/2016 by Marquisei362 (1 review written)

I've been with animal friends for years and would always recommend them.. after my current experience not anymore. My cat has been seriously unwell and was referred to the RVC . The RVC refuse to do direct claims through Animal friends due to previous "issues " they've had. I paid the RVC directly ( over £2000) and going on previous claims experience I was confident that this money would be returned and my claim would be processed in a prompt manner as it has been previously. I called a… Read Full Review

Dezboy's Comment

Written on: 20/11/2016

Sounds like AFs are swamped with claims as a result of increased business and the infrastructure not keeping up with the volume
of claims coming in. Sounds also like their claims management is in dire need of overview by someone with some competency and the long lost art of being customer focused. Business is always lost because of poor claims departments which is after all the only reason one pays for the day that a claim is needed. Many thanks for sharing this awful story and sounds also like the Management of Animal Friends needs to get active with this situation and get some much needed attention into a major failing in their organisation......or as sometimes happens the management have changed or subbed out their claims service to another third party where their due diligence and risk management did a non-existant job. And there was me just about to insure my animal with them.............. thanks for the warning

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and Efficient”

Written on: 18/11/2016 by bcMadden99 (1 review written)

Simple claim process, data requested easily obtained from my vet. Single phone call received for clarification with clear to understand questions. Payment processed quickly and directly into my bank account. Letter received explaining calculation and reasons for rejecting minor amount from the bill - perfectly in line with the documentation. Would highly recommend !… Read Full Review

Report this review
★★★★☆

“Confused pet owner”

Written on: 17/11/2016 by BaileyBryn (1 review written)

Have just received payment details for my dogs ongoing skin problem. I was not paid the full amount had the and the Annual fee taken off. When I claimed earlier this summer the same thing happened and the Annual fee was taken. A bit of a puzzle that the annual fee can be taken twice. No doubt there is a good reason. Is it that the policy Annual Year runs from the date the dog was registered with the insurance or is it January to December. Perhaps it should be made clearer and not in the small… Read Full Review

Report this review
★★★★★

“Professional, quick and courteous. ”

Written on: 17/11/2016 by Oldboater (1 review written)

After we had to visit the emergency vet, our claim was dealt with professionally, quickly and courteously. The refund wad paid directly into our account with no fuss or quibble. Thank you!… Read Full Review

Report this review
★★★★★

“Excellent, Highly Recommended ”

Written on: 17/11/2016 by JoJoD79 (1 review written)

I would highly recommend this insurance not only was our claim handled with kindness and absolutely minimal fuss, with our pet having an ongoing condition I know that her care will always be handled excellently. I cannot praise them enough… Read Full Review

Report this review
★★★★☆

“Excellent service ”

Written on: 17/11/2016 by Jowilby (1 review written)

Always helpful when you call and settle with vets very quickly . Would highly recommend… Read Full Review

Report this review
★★★★★

“Great pet insurance ”

Written on: 17/11/2016 by Gonzalez65 (1 review written)

Straight forward and easy to understand forms. No problems with payout. Quick and easy system meant my dog got the best treatment with no delay. Would have preferred direct payment to vet but they don't accept it unfortunately… Read Full Review

Report this review
overview