Animal Friends Pet Insurance Reviews

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3.6 stars
Average rating for this product is: 3.6 out of 5

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Average Ratings for Animal Friends Pet Insurance

  • Customer service3.5 stars
  • Value for Money4 stars
  • Overall rating3.6 stars

9 Reviews For Animal Friends Pet Insurance

  • Guest 3rd Nov 2009

    Reviewer rating: 3 stars


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    The claim I made to Animal Friends Insurance was promptly settled with no fuss. However, in the process of the claim they picked up that my cat had been treated for conjunctivitis when I first had him and I had not declared this. I accept it was my mistake, but it was an error not an effort to deceive. I got a very brisk letter telling me all eye conditions would now not be covered. I spoke with customer services and, rather like you get with Indian call centres where they read a script, the girl just kept repeating that this was policy. This was the first time I have owned a cat and, angry and upset, I fired off a letter. I'm sorry to say it was my anger speaking when I wrote that I would make sure via the internet that people knew what I felt about the organisation and the response was to get an over-bearing and threatening letter from someone legal. Such a letter merely poured fuel on the fire.
    The organisation is good value for money, but my experience is that they have little idea of customer service. Eventually I discovered that, as with other insurers, excluding all eye conditions was usual if there has been a problem and not, as the initial letter implied, because I had made an error. Had they explained this on the phone I would have been understanding, even though I think all pet insurance companies do make a big deal out of a one-off simple eye problem from which numerous cats suffer.
    When this company was set up I suspect it was great. I wonder if it has changed its focus since being taken over. I have no evidence for that and only future reviews will show.

  • Guest 2nd Nov 2009

    Reviewer rating: 3 stars


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    The claim I made to Animal Friends Insurance was promptly settled with no fuss. In that process it emerged my cat had been treated for conjunctivitis when I first had him and I had not declared this. I accept it was my mistake. A brisk letter informed me all eye conditions would now not be covered. When I phoned the girl in customer services just kept repeating that imposing this exclusion was policy. As a first time cat owner I was angry and upset at the way I had been treated and I fired ...

  • Guest 6th Oct 2009

    Reviewer rating: 4 stars


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    I rang animal friends after my pet insurance kept going up year after year without making a claim, they were prompt and courteous. They offered me a lifetime policy for my three dogs which was only £3.00 MORE THAN I WAS PAYING FOR 2. I like the fact that all profits go to animal charities so i'm helping animals less fortunate than my own..

  • bernard2009 Rank: Lance Corporal 26th Feb 2009

    Reviewer rating: 4.5 stars


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    Now that Animal Friends Pet Insurance are not underwritten by E & L Insurance, a lot of the experiences people had written about above for claims may not apply. My experience of AFs is that they care about your pet and offer good cover for the price. My only claim was when it was still underwritten by E & L and even then I received a prompt settlement.

  • Guest 14th Dec 2008

    Reviewer rating: 5 stars


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    I was expecting to be fobbed off and given the run around because my kitten's problems/treatment began just 1 day after the 14-day exclusion period ended. I couldn't have been more surprised when I got the letter saying the claim would be paid in full. Sure enough, I checked my account and only 3 days after they received the claim they had paid out. Excellent service.

  • Katherine and Michael 24th May 2007

    Reviewer rating: 4.5 stars


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    100% of Animal Friends net profits go back to Animal Charities. I was very happy that they offer a competitive rate for their Lifetime policies. I was very satisfied with the customer services that I received and that I could easily speak to the person who I took the insurance out with. I have not yet made a claim, but I'm sure if the service is as good in claims as it is in customer services I will be very satisfied.

  • Budgie Rank: Lance Corporal 10th Jul 2006

    Reviewer rating: 0 stars


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    Animal Friends Pet Insurance seem unable to communicate with their customers on a reasonable level. Appears to be run by amateurs. They like to blame the customer for their shortfalls, not good experience dealing with them.

  • ladyhawke 10th Jan 2006

    Reviewer rating: 4 stars


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    Animal Friends Pet Insurance: When I got the letter through in Dec 2005 to renew my dogs pet insurance for Feb I was shocked to say the least.
    I was paying £13.50 a month and it had gone up to £17.99, even though I had never made a claim that year.
    When I challenged this I was told it wasn't personally reflected upon the individual whether they have claimed or not, but the overall percentage of the overall customers.
    I am NOT renewing this policy, I have gone elsewhere, and yes ev ...

  • spook1974 Rank: Lance Corporal 18th May 2005

    Reviewer rating: 4 stars


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    We had to make a couple of claims with Animal Friends Pet Insurance for our dog. The first claim was for Demodex Mange, the second was for referral to a heart specialist and the third was unfortunately for his death. The last two claims were a bit long winded as they lost the original claim forms and the claim took about 3 months, but they did pay out, which is the reason you take insurance out.
    I was pleased they paid towards the cost of treatment for the Mange as some insurers will say th ...