Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.6 / 5
69% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★☆☆☆☆

“ok at first till pets death”

Written on: 03/03/2015 by jacqui11 (1 review written)

I had no trouble at first with this company even tho my vets advised to stay well clear as thier customers had had problems with them themselves. Till I sent off my bill for £268 to put my dog to sleep and they sent me a total sum of £12.67....YES THE DECIMAL POINT IS IN TH RIGHT PLACE. I had the top premium insurance with ghese people and expected better from them. I knew there was a £99 excess to pay but it was a kick in the teeth I felt.....it was not enough to buy another dog even if I… Read Full Review

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★★★★★

“Fast,Efficient & Accurate”

Written on: 02/03/2015 by poshkatz (1 review written)

I was pleasantly surprised at the speed that this was dealt with & also how quickly the money was processed in to my bank. This was a continuation claim but my initial claim was dealt with just as effectively. I am a veterinary nurse & from my experience I wish all insurance companies were as efficient as Animal Friends… Read Full Review

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★★★★☆

“Hassle free insurance”

Written on: 27/02/2015 by 140Ballard (1 review written)

I have used Animal Friends for about 4 years now and overall am very happy with the service provided. It is of particular importance to me to know that by using Animal Friends I am contributing to animal welfare issues and helping many animal charities. I would have given 5 stars but for the fact that my insurance doubled after making claims for an operation my dog had to have. My little boy is 11 years old and up until he turned 10 I had never made a single claim on my pet insurance EVER… Read Full Review

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★☆☆☆☆

“Coverage is poor not really worth having.despite me...”

Written on: 27/02/2015 by Porterfield492 (1 review written)

Coverage is poor not really worth having.despite me taking over an account from my friend, you claimed I had any previous documentation… Read Full Review

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★★★★★

“Easy, Prompt payment!”

Written on: 27/02/2015 by Martinez441 (1 review written)

The claim was very easy. Filled in my part of the form and my vet did the rest! They sent it off to the insurers and I recieve the money back within a couple of weeks. Would def recommend this company to friends. I esp liked the fact the money was paid into my bank instead of receiving a cheque… Read Full Review

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★★★☆☆

“as your pet gets older”

Written on: 27/02/2015 by 82Pike (1 review written)

I do think you should inform policy holders on when your pet gets older you should increase your policy to cover your older pet.over 33% was taken of my claim because of the cats age… Read Full Review

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★★★★★

“Insurance claim review.”

Written on: 26/02/2015 by Janette10 (1 review written)

I have insurance with Animal Friends for two animals. Unfortunately I have had to claim on two occasions, on both occasions I have been extremely happy with the service I have received from them. The claims were both accepted and dealt with speedily. I would recommend Animal Friends to other people without hesitation… Read Full Review

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★★★★★

“What a great service, you couldn't ask for more.”

Written on: 25/02/2015 by fnDalton162 (1 review written)

This is our 1st pet policy with Animal Friends and have got to say we are really pleased, the ease of use and speed of refund, minus excess, was great I can't sing there praises high enough, far better than any of the other company's we have used over the years. Our Vet took it all in hand and made the claim for us, we had to add another part to the claim and Animal Friends dealt with our Vet directly therefore no more costs to us to claim back. You can't go wrong with with Animal Friends… Read Full Review

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★★★★★

“Prompt and easy service”

Written on: 25/02/2015 by karent49 (1 review written)

We recently had to claim for our Louis heart scan, the matter was dealt with easily and promptly. I filled in the form I had printed out, gave it to the vet to complete and Animal Friends did the rest! Claim was paid a few days later, very happy we're with Animal Friends. I like the fact they give money to charity too… Read Full Review

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★★★★★

“darcey insurance claim ”

Written on: 25/02/2015 by darceydog6 (1 review written)

Insurance claim was submitted and actioned with ease. Claim staff were very helpul and explained process when i needed advise. Process was made simple and with very little imput from myself. Thank you during this worrying time for ys… Read Full Review

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★★★★★

“PAID FULLY AND QUICKLY”

Written on: 24/02/2015 by soulMerlin (1 review written)

The prompt settlement gives great confidence. I would certainly never consider switching insurers… Read Full Review

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★★★★★

“Porley Pug”

Written on: 24/02/2015

Our little pug started passing out and after a visit to our vet we were told he needed an operation to help him breath as most pugs do, we were directed to Pride vetenary at Derby where the operation was performed with first class service. There always seems to be a worry when insurance companies have to pay out but I can honestly say the service from animal friends was first class they responded when required and payed what was required with out any fuss which gave us great piece of mind, I… Read Full Review

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★★★★★

“No problems”

Written on: 24/02/2015 by Sharonemery (1 review written)

Have been with AnimAl friends for some time now & have never had any problems. All in all I am very happy with this company… Read Full Review

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★★★★★

“fast, friendly and just plain awesome”

Written on: 24/02/2015 by MariseB (1 review written)

My cat recently needed a heart scan and I worried about the cost as it was in the hundreds. I contacted the claims dept and had brilliantly swift service.Dropped kitty off at the vet in the am, picked him up a few hours later and paid the excess. The vet submitted the claim and within 2 week received a confirmation of payment email. The dog got in on this action and had to have emergency surgery on a Saturday. Again I paid the excess and off we went, moon boot and meds in hand.We had an… Read Full Review

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★★★★★

“Can't complain at all ”

Written on: 24/02/2015 by LBH5 (1 review written)

Our dog Charlie needed an operation to remove a lump. We got in touch with Animal Friends just once to ask how the claim works. After that call, all we had to do was fill out a claim form at our vets. The claim went through without a problem. Very happy customers, and a very happy Charlie… Read Full Review

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★★★★★

“Paid promptly without problems”

Written on: 14/02/2015 by flossiesdoll (3 reviews written)

Took my cat to the vet on 2nd Feb 2015, paid the £300+ bill and left the completed claim forms with the vet. Claim was paid in full into my bank account on 12th Feb, a day before I got the letter advising me it had been approved. No problems at all, delighted… Read Full Review

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★☆☆☆☆

“Labrador Better Off Dead”

Written on: 13/02/2015 by mySheridan1957 (1 review written)

Been insured with them for about 4 years with a 10 year old Labrador that developed an abscess on her jaw stopping her from eating and causing terrible pain. Not to worry I thought, I'm insured with Animal Friends at the VIP level.... Anaesthetic, X-ray, Tooth Removal, Drugs, Antibiotics etc. £308.88 but they denied the claim saying they don't cover any dental or gum condition, I argued that when I took the policy out I'm sure this wasn't listed but they said the T&C's change each year and… Read Full Review

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★☆☆☆☆

“Jokers ”

Written on: 09/02/2015 by Hassane438 (1 review written)

I have been with Animal Friends for a few years now, never claimed for anything Recently claimed for an heart problem my 15 year old dog has. I sent his 15 year history in from the vets, he's had all his boosters , shown in the history,and they have picked up on 6 years ago he had a possible grade 1 heart murmur, and won't pay out . I am now in the process of having it re-assest. I found out that a grade 1 heart murmur is barely visable, and I defiantly wouldn't have left it 6 years if he had… Read Full Review

Lani58's Comment

Written on: 24/02/2015

Having the same problem, even though my vet wrote and told them straight, and they were talking rubbish, , we are still waiting and its very stressful, wouldn't touch them with a barge pole, people should be very careful with this company,
tesco is better.

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★★★★★

“I am a happy woman....”

Written on: 05/02/2015 by LISAB65 (1 review written)

Recently made a claim for some treatment for my Spaniel's ears. My vet sent in the form and in a very short time I had an email advising me what I would receive and any deductions for excess. A few days after that - surprisingly quickly considering it was the Christmas holidays - I received the money straight in to my bank! Great, quick efficient service. I would definitely recommend Animal Friends… Read Full Review

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★☆☆☆☆

“PLEASE AVOID, PLEASE READ THIS”

Written on: 27/01/2015 by 180Soto (1 review written)

I had a Golden Retriever 7 years old who had a tumour on his gum which was cancerous. Submitted a claim thinking everything would be fine as its cancer and surely they will pay out. Think again! They used the dental and gum exclusion in the policy to avoid paying. How disgusting it that? Therefore we couldn't afford to pay the thousands of pounds worth of treatment and he had to be put down. Animal friends said that's just the way it works sometimes with insurance policies! They were not… Read Full Review

Gaznat's Comment

Written on: 27/01/2015

So many get out clauses, they are a joke...so sorry about your needless loss

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