Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.8 / 5
72.2% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“Very good. Would tell people about insurance good...”

Written on: 01/04/2015 by 183Thompson (1 review written)

Very good. Would tell people about insurance good phone skills prompt payment My vet said they were slow in paying but I don't think so… Read Full Review

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★★★★★

“excellent service”

Written on: 01/04/2015

I have found the staff very helpful. We had a very stressful time with our dogs illness and was always dealt with by a very understanding person. He has an ongoing heart problem and therefore I have had to claim several times and the payment process has been excellent. Thankyou all very much… Read Full Review

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★★★★★

“GREAT SERVICE, AS USUAL”

Written on: 01/04/2015 by Fournier1961 (1 review written)

I have nothing but praise for Animal Friends Insurance. I called the centre on Friday, as I had a letter. The call was handle quickly and efficiently and that is all I ever want from any company I deal with. But as an aside, I like the way the Company always puts a line in correspondence about my pet. A nice touch!… Read Full Review

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★★★★★

“Can't recommend highly enough”

Written on: 01/04/2015 by Windupcat (1 review written)

I think this is the second or third time I've used Animal Friends to claim. I had two dogs and one needed treatment. When I claimed the first time was so quick and smooth, it was one less thing to worry about when my pet was poorly. I sound like a cheesy advert with a paid actor but I promise I'm not. So when I got two more puppies, I didn't even hesitate before insuring them with Animal friends. Thank God I did. One of the puppies is now 9 months old and just been diagnosed with hip… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 31/03/2015 by Christian497 (1 review written)

Brilliant service, reviewed my claim quickly and efficiently resulting in the claim getting settled very quickly, also kept informed during the process. When I needed to contac you because I had a question your staff were very helpful and answered it straight away. Would recommend you… Read Full Review

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★★★★★

“professional, efficient and friendly ”

Written on: 31/03/2015 by JulietteBarker (1 review written)

You never know how good an insurance company is until you have to make a claim. When our beloved cat was diagnosed with a cancerous nasal mass we were shocked but thankfully she has been able to have the treatment she needs thanks to Animal Friends. Claims have been dealt with efficiently and professionally. The staff have been friendly and knowledgeable. It's been very simple and straightforward the whole way through… Read Full Review

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★☆☆☆☆

“awful, dishonest, sly”

Written on: 31/03/2015 by amiejones (1 review written)

Awful experience. Wasn't until I threatened to go to a financial ombudsman that you decided to pay my valid claim that I had been fighting for so long. I didn't give any extra information that I hadn't already given you previously. Animal friends obviously knew it was a valid claim but decided to say no until I appealed the second time. First decision was a no as you saw it as a pre existing condition, I sent over relevant information from my vets to prove it wasn't and I received no contact… Read Full Review

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★★★★★

“Excellent, efficient service”

Written on: 31/03/2015 by hvHensley165 (1 review written)

My insurance claim for a poorly cat was settled quickly and efficiently. I have made two claims in the last 14 months and the response from Animal Fruends has been excellent. The claim process is very straightforward. Fingers crossed that my cat remains well in future but it is good to know that I have insurance with this provider… Read Full Review

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★★★★★

“My pet insurance claim experience”

Written on: 31/03/2015 by Bilbo2013 (1 review written)

I have to say Animal Friends is an excellent insurance to have, Bilbo had his tail amputated which was a very stressful experience in itself for him and for us as pet owners. Our vet filled out the pre assessment form at 9.00 am, by 10.15am we received an email to say the assessment had been authorised. Bilbo had his op the same week and payment had been made before we had picked him up from the vets, all I had to do was sign a form when I went into the vets. I was amazed at how stress free… Read Full Review

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★★★★★

“My dogs surgery”

Written on: 31/03/2015 by NylaCox (1 review written)

I am so happy with animal friends my dig was close to death and needed operating on asap but i never had to worry about the cost as animal friends took care of it and paid my vet fees direct. Thank you… Read Full Review

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★★★★★

“so kind...”

Written on: 31/03/2015 by BobsiesMum (1 review written)

We faced the worst news possible when our beloved dog was diagnosed with a brain tumour. The worst news for him and us. Inoperable and only given months to live, he is only 7. The last thing we wanted when facing this dreadful news was to have to chase the insurance claim which was a huge amount of money. Over £1300. But there were no problems at all.. The forms were easy to download. The vet sent all the past history straight to Animal Friends. It was minimal fuss for us. Kind and efficient… Read Full Review

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★★★☆☆

“Quick payment but pricy ”

Written on: 31/03/2015 by Rogelio88 (1 review written)

Paid out quickly but wasn't too happy with how the pay out was calculated… Read Full Review

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★★★☆☆

“Good apart from only paying 65%”

Written on: 31/03/2015 by 465Black (1 review written)

The insurance is good but they only cover 65% of the cost. Considering the difference in price isn't that big compared to other insurance companies who cover more. Shame really. But I did receive my money claimed within 10 days… Read Full Review

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★★★★★

“Excellent fast payments”

Written on: 31/03/2015 by Monkeyplum (1 review written)

My experience of Animal Friends has been excellent with payments being made swiftly to us and when they have been paid directly to the Vets themselves. The system is easy and the process works well. I am bought up to date regularly and kept abreast of where I am with my claim which is excellent and receive receipts soon afterwards. I am happy with the service I am receiving for my dog. I would highly recommend you to others and your prices are vey competitive… Read Full Review

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★★★★★

“Quick & Very Easy”

Written on: 31/03/2015

My pet bengal cat fell very ill recently. He needed a lot of medical help, I downloaded a claim form from the animal friends website, filled it in (which was pretty straightforward) and gave it to my vet. They sent it off to animal friends and within weeks I had a letter from animal friends to say my claim had been settled. I am very pleased and satisfied at how my claim was handled. Thank-you Animal friends and keep up the good work!!… Read Full Review

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★★☆☆☆

“ 8 months taken to settle my claim! ”

Written on: 31/03/2015 by RoxanneWoolner (1 review written)

My experience with Animal Friends Insurers was unfortunately not a positive one. My mare was diagnosed with ovarian problems due to over stimulation causing masses of pain and discomfort, it took extensive tests to come to this conclusion. Initially, Animal Friends refused the claim due to taking it upon themselves to put her health problems down to 'behavioural issues'. My vet and owner of the practice I use then wrote personally to Animal Friends to advise them that the health issues with my… Read Full Review

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★★★★★

“very pleased with the way my recent claim was dealt...”

Written on: 31/03/2015 by Pagejo106 (1 review written)

very pleased with the way my recent claim was dealt with no fuss and paid direct to the vets thankyou… Read Full Review

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★★★★★

“i wood recamend this pet insurance”

Written on: 31/03/2015 by Markusj135 (1 review written)

i have a small dog witch was over 700/00 pounds i claim for witch i was so pleased with the doc. that this did not take long to complet… Read Full Review

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★★★★★

“Excellent”

Written on: 31/03/2015 by Eatonxr441 (1 review written)

Fast settlement and no quibbling. Would recommend. High excess - but all companies tend to large excess… Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/03/2015 by ueHogan314 (1 review written)

I found the whole experience seamless & I would recommend the company… Read Full Review

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