Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.4 / 5
61.9% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★☆

“My staffy dog”

Written on: 21/08/2014 by ChloeO'Neill (1 review written)

i think my claim was delt with very well and sorted out very quick nice to see it delt with in such a prompt way. … Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 20/08/2014 by BriannaCleveland (1 review written)

Having made 3 claims over the years, only 1 has been dealt with reasonably efficiently. The other times they have been very slow to pay anything out. At present they are just claiming not to have received the claim my vet had resubmitted -I have to go and re-sign the claim form to send it to them a third time. It is now 2 months since my dog was ill- no doubt if they lose it again they will them claim I am outside the 90 day period. I know they are cheap -you get what you pay for -but my vet… Read Full Review

Theanswer's Comment

Written on: 20/08/2014

We are unable to trace a policy in your name. If you would be kind enough to contact us we will do everything we can to ensure your recent claims goes smoothly. Regards Animal Friends Insurance Claims Team

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★☆☆☆☆

“Terrible company, please avoid!!!!!!”

Written on: 20/08/2014 by BrileyPeacock201 (1 review written)

My dog required immediate vet treatment due to swallowing a foreign object. Animal friends wouldn't give pre authorisation meaning my vet wouldn't go ahead with the operation until I paid just over £1000. Then Animal Friends told me they wouldn't pay. I appealed the decision asking them to look at it again, sent supporting letter from my vet waited almost 2 months to be told no again as I had accident only. I even highlit the section where they define an accident as swallowing a foreign… Read Full Review

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★★★★★

“Great”

Written on: 20/08/2014 by Reedt127 (1 review written)

Fantastic. Dealt with efficiently. Very pleased. Would recommend to family and friends… Read Full Review

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★★★★★

“claim for Arnie my dog”

Written on: 20/08/2014 by Pittman142 (1 review written)

This is to say what a pleasure i found it to deal with an insurance company like yours, I had no problem with any of my claim and i would certainly recommend you to anyone. You were very Curtis and understanding and paid my claim very promptly. Arnie and i appreciated this very much. and i thank you… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/08/2014 by Ivyy1964 (1 review written)

My dog needed a major operation on her leg as her cruciate ligament ruptured - she needed an X-ray to discover the extent of the damage, then the operation itself. She is a large dog so the cost of all this was high. We were so impressed that the insurance payment arrived very quickly (within days of submitting our claim)Also, the procedure was straightforward and the form clearly presented I would definitely recommend Animal Friends Pet insurance to my friends as a very helpful, approachable… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 18/08/2014

Simply downloaded the claim form from the website, filled it in and gave it to the vet. They filled in their part and claimed directly so no fuss for me, simple to do and no huge bill to pay and claim back! Brilliant!… Read Full Review

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★★★★☆

“Insurance claim review”

Written on: 17/08/2014 by Alee08 (1 review written)

Very quick and efficient service… Read Full Review

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★★★★★

“Fantastic service and price”

Written on: 17/08/2014 by Yanya (1 review written)

Have recently had to claim for my dog who has been diagnosed with terminal cancer. The process was handled efficiently and quickly with good communication from Animal Friends and the claim was dealt with from the vet straight to the insurer saving myself being overly involved. Prices were very reasonable and competitive. Would definitely recommend to other pet lovers looking for insurance… Read Full Review

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★★★★★

“The dogs what sits”

Written on: 17/08/2014 by Tyson209 (1 review written)

It is the first time we have had to claim for our dog who is very poorly and at such a sad time your company took all the worry away from us Thank you so much Sarah from Leeds… Read Full Review

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★★★★★

“Simple”

Written on: 17/08/2014 by Wiz59 (1 review written)

Very good quick service. Always helpful and understanding. My boy would say thank you if he could I express to everyone I meet how important it is to have insurance and how animal friends keep you up to date and involved in the understanding of their company… Read Full Review

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★★★★★

“My claim paid really quickly. Excellent. ”

Written on: 16/08/2014 by BrycenMaynard (1 review written)

Really pleesed how quickly my claim was settled. Thank you animal friends very impressed. Would recommend you to my family and friends… Read Full Review

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★★★★★

“Pet insurance”

Written on: 16/08/2014 by Arielle482 (1 review written)

Overall your service has been excellent, payments to me have been fast with no quibbles, overall been very happy with service and would recommend you to anyone… Read Full Review

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★★★★★

“Very East Pet Insurance”

Written on: 16/08/2014

Fantastic, no nonsense Pet Insurance, I selected the level of cover to suit, our dog was then diagnosed with multiple allergies, she has the very best care and treatment, I then print off a claim form, complete my bit and submit it to the vet, its sent off to Animal Friends and the money is paid straight into my back account, no nonsense just fantastic service that I recommend to all my friends… Read Full Review

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★★★★☆

“Good customer service and prompt at settling the...”

Written on: 16/08/2014 by 157Cox (1 review written)

Good customer service and prompt at settling the claims so far. Hoping this continues and next years policy will not shoot up in price.. My dog is also insured and would be happy to use for any more pets. At the moment I would happily recommend to friends and family… Read Full Review

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★★★★☆

“Exc”

Written on: 16/08/2014 by Karissa306 (1 review written)

Excellent service paid promptly after receiving vet history… Read Full Review

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★★★★★

“review of claim”

Written on: 15/08/2014 by Cochrane175 (1 review written)

advice given by telephone was accurate. Claim dealt with swiftly… Read Full Review

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★★★★★

“Going beyond the rules”

Written on: 15/08/2014 by HalleFaulkner (1 review written)

Submitted claim outside the time limit but AF still paid in full. Really thoughtful… Read Full Review

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★★★★★

“Claim for operation”

Written on: 13/08/2014

Our dog needed surgery. Claim form emailed to me and returned via vet. Costs reimbursed directly into our bank account very quickly with no query. Very pleased with response. All very easy… Read Full Review

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★★★★★

“No nonsense service”

Written on: 13/08/2014 by KarenJSilman (1 review written)

After a prolonged period of illness and tests, X-rays etc I submitted the claim form. Within a week the payment to me had been made, no questions, queries or issues raised. What a hassle free and straightforward company I have my cats insurance with. Thank you Animal Friends Insurance. … Read Full Review

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