Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.3 / 5
59.2% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“care for enzo”

Written on: 31/07/2014 by AreliCahill180 (1 review written)

been with animal friends for about 4years now ,my dog enzo contracted an infection that stopped his pancreas from working . the only way he could survive was to have a pancreatic powder mixed with his food,without this he would not be able to digest any food.this powder was very expensive and without it enzo would not have survived animal friends were very understanding and have paid promptly and without any argument I would just like to thank them for there service and understanding, I would… Read Full Review

Report this review
★★★★★

“very good company”

Written on: 31/07/2014 by LillieGreer (1 review written)

i was very impressed with the speed that my claim was dealt with and how fast the money was placed into my bank account. I would recommend this company to any one looking for pet insurance… Read Full Review

Report this review
★★★★★

“excellent”

Written on: 31/07/2014 by pmJensen222 (1 review written)

Excellent insurance company and and no problems noted. Will definitely recommend them to all my friends with animals x… Read Full Review

Report this review
★☆☆☆☆

“Animal Friends hold back payment on items”

Written on: 30/07/2014

Animal Friends Dog Insurance. we submitted our claim supported by operation details they said they would not pay for the cutting back of the dew claw which was the problem as it was down as a nail clip! we tried twice to explain that it was not a manicure but the operation itself which was quite clear on the vets write up! eventually they agreed to pay it. then they held back payment of medication saying that the vet had done too great a 'mark' up' on the price. I asked the vet and they said… Read Full Review

Report this review
★★★★★

“Pet illness claim!”

Written on: 30/07/2014 by Bhrun (1 review written)

Nice and easy process easy to fill in claim form and download I wonder however if people not so computer savy would find the process . I had not received the money from the claim phoned the helpline no problem file noted contacted my vet they had not sent it off ...but when received by Animal Friends processed within 5 days .Wel done… Read Full Review

Report this review
★★★★★

“My claim after my labrador's surgery”

Written on: 29/07/2014 by Sandovalcv355 (1 review written)

My labrador recently became poorly and after X-rays of her abdomen, she was operated on for an extremely enlarged spleen (a condition known as splenalmegaly). I was able to supply my dog's medical history and my claim was successful. I now have a healthy dog and am not faced with a large bill. I'm very pleased indeed! I liked the immediacy of the email communication with Animal Friends. There was nothing I didn't like but I couldn't help but wonder how the claim would have fared if I hadn't… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 29/07/2014 by DestineyBoyd (1 review written)

This is the first time i have ever claimed on an insurance policy and i must say i was most impressed with the ease of making a claim and the speed of the payout. I would definitely recommend Animal Friends to all.... A 5 star service !!!!… Read Full Review

Report this review
★☆☆☆☆

“Do not waste your money with this company”

Written on: 28/07/2014 by JoleneDolly (1 review written)

They will use every clause possible to get out of paying for a claim, please make sure you read the small print before spending any money with this company, complete sharks… Read Full Review

Report this review
★☆☆☆☆

“Why not to use animal friends insurance ”

Written on: 28/07/2014

Don't use this company. I recently submitted a claim for an condition within my dogs cheek. The claim has been rejected on the grounds I have no dental cover even though my vet has written to say this treatment was nothing to do with the tooth or gums which are excluded. The customer service has been appalling. Due to my dogs condition I have visited 2 vets and both have informed me that this company have a reputation for being difficult and poor service… Read Full Review

Report this review
★★★★★

“Thank-you so much”

Written on: 27/07/2014 by Walshwz149 (1 review written)

Thank-you so much for settling our claim quickly and efficiently, and for being so helpful on the telephone. You made it very easy for us to claim on what will be a continuing condition. I recommended Animal Friends to my friends before we made the claim, and certianly would do so agin in the future… Read Full Review

Report this review
★★★★★

“ Helpful, quick & very efficient. Couldn't ask for more!”

Written on: 27/07/2014 by Winstonv69 (1 review written)

I claimed all the money back from my vets bill after my dog had an accident swallowing a tennis ball. Animal friends and the veterinary practice did all the work sorting out the claim. I didn't have to do anything. Great service, have been recommending to friends and one of them has since took the same policy out as I have. Will carry on to use Animal friends, very helpful and pleasant… Read Full Review

Report this review
★★★★★

“Excellent pet insurer”

Written on: 27/07/2014 by Preston1963 (1 review written)

When your pet needs a vets help and care The only thing you want is for them to get better. Then comes the bill and Animal Friends who have always been so helpful and caring at a difficult time. The staff are helpful and always sound genuinely concerned for your pet. Settlement is quick and hassle free which helps when funds are tight. I would recommend Animal Friends to everyone with a pet and some friends have gone with my advise. Forget the rest and go with the best. Thank you is never… Read Full Review

Report this review
★★★★★

“1st Class Service”

Written on: 27/07/2014 by 323Ogden (1 review written)

Totally recommend Animal Friends, had to claim after our cat cookie was attacked by a staff, sympathetic staff, claims form recieved v quickly, and no fuss money transferred within a week of firm being returned, thankfully cookie pulled through, without ins I'm not sure how we d of afforded vet bill… Read Full Review

Report this review
★★★★★

“One of the bes”

Written on: 27/07/2014

This was a very difficult claim for for and have been very happy with the outcome, eternally grateful as without my Insurance I would be facing a huge bill. THANK YOU… Read Full Review

Report this review
★☆☆☆☆

“To many ways for them not to pay”

Written on: 26/07/2014 by Achaeco (1 review written)

My husky became ill 6 weeks after a Alazin injection, she developed pyometra and was close to death, Obviously we took her in and she had a full removal of her lady bits. The insurers decided to link the Alazin to the pyometra and refused to pay the £1000, I contacted the manufacturers of the Alazin drug and they confirmed there was no link. I then contacted the insurers to inform them of my find, they refused to listen. I then contacted the royal society for vets who again confirmed my… Read Full Review

Bertiewooster12's Response to Achaeco's Review

Written on: 28/07/2014

my vet says they add to terms and conditions regularly to get out of claims

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Could not recommend enough!”

Written on: 26/07/2014 by AbdullahGillespie (1 review written)

Insured my horse with Animal Friends back in January, and in June he was taken ill very suddenly. I've had my horse 9 years and he's always been very fit and healthy, vet was out for his annual health check when he decided to have a respiratory attack (coughing, wheezing, respiration rate up to 22 from normal 8-12 etc), obviously had no time to call them to check it was OK to proceed with treatment as the vet was already there for a routine check (don't think he could have timed it better!)… Read Full Review

Report this review
★★★★☆

“Overall a very good company to insure your pets with.”

Written on: 25/07/2014 by Alibongo83 (2 reviews written)

Animal friends have been great insurers, easy to set up and very helpful by phone. When claiming, they have always paid out but was a little disappointed that they didn't communicate.....during one claim they didn't acknowledge the claim form, or even that they had paid out! I just checked my bank account and saw a credit from them! But overall I feel they are good value, a good, ethical company and have always had polite, helpful service. I would recommend them… Read Full Review

Report this review
★★★★☆

“Overall good but a query on the amount of medication...”

Written on: 25/07/2014 by paddycairns (1 review written)

Overall good but a query on the amount of medication prescribed by my vet was a surprise, it was paid for this time but next time may not be, as this is an ongoing condition, this does somewhat worry me. There will be operations in the future and I hope that there will not be nit picking about these… Read Full Review

Report this review
★★★★★

“Another Trouble Free Claim”

Written on: 25/07/2014 by leegil (1 review written)

Excellent service another claim of around £1600 paid directly to my vets no problems at all. Its very reassuring to know that when a loved pet is ill or injured your insurance company deals with it as smoothly as animal friends have. I filled in the claim forms, left them with my vets and within weeks had an email from animal friends to say the claim has been paid in full direct to my vets. I recommend them to anyone who has asked me about pet insurance. Thank you very much all at Animal… Read Full Review

Report this review
★★★☆☆

“On this occasion they paid out v quickly. I still have...”

Written on: 24/07/2014 by leesham69 (1 review written)

On this occasion they paid out v quickly. I still have ongoing expenses for the same pet so I hope they dont try and take the excess twice. With my other cat the service was dreadful, they strung it out for ages asking for little details and when they finally paid out they said it was less than the excess cost so they gave us nothing. They could have told us this in the first place rather than wasting my time… Read Full Review

Report this review
overview