Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.5 / 5
66% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“Good value for money”

Written on: 09/12/2014 by happyhorris (5 reviews written)

This insurance policy was much cheaper than other quotes I have had. Really simple to use quotation system online. The policy ticks all the boxes. Had to call up to change something and the telephonist was so helpful - nothing seemed too much bother. Really pleased so far. No claims yet however… Read Full Review

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★★★★★

“Simply brilliant from day one”

Written on: 09/12/2014 by phil_craig (1 review written)

I have a cat who has suffered with bladder problems and asthma since 1 year old. The initial bill was over £1000 for his bladder operations and he is now on inhalers for his asthma and 4 lots of medication daily for his bladder. Claiming couldn't be any simpler. I order the medication with my vets and when I pick it up and drop the claim form off at the vet with it marked to pay them direct. Never had a problem, all payments are made promptly and never been refused. We had one incident when… Read Full Review

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★★★★★

“Consistently good service”

Written on: 02/12/2014 by treworga (2 reviews written)

In the 4.5 years since I rehomed our Giant Schnauzer I have had to make 4 claims to AFI. Provided they have been given all the information they require for claims they have dealt with them all promptly and fairly. No insurance company will pay out unless the claim meets their conditions, but I've always found AFI to be reasonable in my dealings with them… Read Full Review

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★☆☆☆☆

“animal enemies”

Written on: 30/11/2014 by MarisolRyan (1 review written)

Took a policy out that cost £120, had a claim for £1,200 and they paid out a pittance of £260! Joke! Avoid, avoid, avoid. Had been a loyal customer for years too.  Hello animal enemies… Read Full Review

Bertiewooster12's Comment

Written on: 03/12/2014

You should have read the bad reviews before going with this company, ask a veterinary surgeon about them before parting with any money, their appalling
Andrew Brabiner

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★★★★☆

“Dog with arthritis”

Written on: 27/11/2014 by Troys141 (1 review written)

Generally was pleased with the promptness of dealing with the claim. One slight annoyance was that it was not clear that I had to make a separate claim for the hydrotherapy element of the claim which meant I had to fill out another form, get it completed by the therapist and get the vet to sign again. Otherwise though, pretty good service - especially the telephony support… Read Full Review

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★★★★★

“No-hassle claims, prompt payment, exceptional service reps”

Written on: 27/11/2014

Twice now I have had to use my Animal Friends (AF) insurance for my 6-year old cat. The first time, I had had my cat (then kitten) for less than two weeks. I was certain that AF would refuse the claim as it was the day after the policy effective date and the treatment was not cheap. How wrong I was. The claim was paid promptly with no hassle at all. Fast forward six years and I have had to claim on my AF policy once more. Again, I was quite worried as the vet bill was expensive and the… Read Full Review

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★★★★☆

“straight forward”

Written on: 26/11/2014 by Hoffmanev183 (1 review written)

helpful on the phone.my claim form went in and you rang and checked things over with my vet,not long after you sent my cheque.all straight forward thankfully. I know some companies can takes forever and even try (due to small print clauses etc) hard not to pay.i was very pleased with my claim and how it was dealt with.thankyou… Read Full Review

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★★★★★

“Animal Friends Feline Review”

Written on: 26/11/2014 by Howemh54 (1 review written)

Service was So very helpful, friendly and sensitive during a difficult and stressful time. Dealt with very efficiently, I have always recommended animal friends to others, cannot fault in any way whatsoever, amazing! Your service gives me great peace of mind with both my dog and cat, I know they are in safe hands with you… Read Full Review

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★★★★★

“Amazing service I put in a claim for my very sick...”

Written on: 26/11/2014 by JulianneKincaid371 (1 review written)

Amazing service I put in a claim for my very sick Labrador puppy Did not talk to anyone on the phone or have to email anyone The vets did it all for me amazing vets as well so all I had to do Was look after my puppy 4 days later I had a email to say money was back in account Would definitely recommend it's nice to know that when I need Them they will be there thank you so much… Read Full Review

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★★★★☆

“Thank You”

Written on: 26/11/2014 by GiadaMyers273 (1 review written)

The claim was paid very quickly and without any hassle. Nothing more really to say… Read Full Review

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★★★★★

“Claim”

Written on: 26/11/2014 by zpRalston416 (1 review written)

Brilliant,claim paid up extremely promptly. Hassle free. Happy me, happy dog… Read Full Review

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★★★★★

“No quibble payment”

Written on: 26/11/2014 by LukeJordan485 (1 review written)

All had to do was download a claim form, take it to the vet, Animal Friends did the rest and made payment direct to the vet… Read Full Review

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★★★★★

“our recent claim”

Written on: 25/11/2014 by micktravers (1 review written)

our claim was promptly dealt with and there was no hassle or unnecessary questions. I would recommend this insurance to anyone thinking of acquiring a pet… Read Full Review

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★★★★★

“Great service”

Written on: 24/11/2014 by doggylover (1 review written)

What a great, efficient and friendly service. It can be quite stressful when you have an injured or sick pet but the claim process with animal friends is so easy. I would strongly recommend the service so far. … Read Full Review

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★★★★★

“Rapid response and so straightforward”

Written on: 23/11/2014

Our cat Freddie arrived home one Saturday evening a few weeks ago with a battered nose and lots of dry blood on his face... It turns out he had broken and dislocated his bottom jaw. We took him to the emergency vets and then he was moved to our own vet on the Monday. The paperwork from Animal Friends made what could have been an addition to a very stressful situation the whole claim scenario so easy and straightforward. Although we moved between vets (emergency and regular) both vets knew… Read Full Review

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★★★★★

“couldn't fault them, they have paid in full as promised ”

Written on: 23/11/2014

My dog has been very poorly and I could never have managed if it had not been for animal friendly big thanks… Read Full Review

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★☆☆☆☆

“no good for senior pets up to eight years old”

Written on: 23/11/2014

well has your pet gets older and no matter how loyal you are has a customer, it gets more expensive, i dont begrudge spending on my dog because we love him, but has time goes on premiums go up, and at the age of 8 in dogs you also have to contibute a percentage of the bill has well has the excess, things go wrong with age, and to me it should not come with a price. like all of us has we get older, we need help with things , this company did not seem to care enough to me, and after the treatment… Read Full Review

Bertiewooster12's Comment

Written on: 03/12/2014

No good for anything in my opinion

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★☆☆☆☆

“Well, I claimed for my cats stomach abscess. They...”

Written on: 11/11/2014 by McDanielaw73 (1 review written)

Well, I claimed for my cats stomach abscess. They refused the claim saying the claim was made within the first 14 days of the policy on the 23rd July. Also stating my cat was now exempt from anything to do with his abdomen and digestive system. First time to the vets in years with a problem. It was the 23rd august 10 weeks since I started the policy. They got the date wrong by a month.   Obviously will be fighting this!… Read Full Review

Bertiewooster12's Comment

Written on: 03/12/2014

The veterinary surgeon I spoke to said their the worst company out their

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★★★★★

“Fantastic, friendly and helpful”

Written on: 06/11/2014 by kaz_tho (1 review written)

My puppy needed a couple of operations, thanks to animal friends this happened quickly and with very little hassle. They delt with the payments to the vets and left me to care for my puppy. Very friendly, helpful and informed staff on the phone who are more than happy to help. Recommend to anyone searching for animal insurance ( i have my horse insured with them too)… Read Full Review

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★☆☆☆☆

“AVOD AVOD AVOD”

Written on: 05/11/2014 by Alpaca12 (1 review written)

After a short illness my poor little cat Alphie had to be put to sleep as he was not responding to treatment. It took ages for them to pay out any vets costs. I also had death cover. They would not pay out the full cost as indicated in their policy - BEWARE. I had two policies with them which I subsequently cancelled. Its bad enough to loose your pet but then to have to battle with the insurance company is quite distressing… Read Full Review

Bertiewooster12's Response to Alpaca12's Review

Written on: 10/11/2014

Par for the course with this company i'm afraid, cost me £3000 in vets bills, they twisted the truth to wriggle out of the claim, people need to be made aware of this company, spread the word

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