Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.2 / 5
58.9% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★☆☆☆☆

“Do not waste your money with this company”

Written on: 28/07/2014 by JoleneDolly (1 review written)

They will use every clause possible to get out of paying for a claim, please make sure you read the small print before spending any money with this company, complete sharks… Read Full Review

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★☆☆☆☆

“Why not to use animal friends insurance ”

Written on: 28/07/2014

Don't use this company. I recently submitted a claim for an condition within my dogs cheek. The claim has been rejected on the grounds I have no dental cover even though my vet has written to say this treatment was nothing to do with the tooth or gums which are excluded. The customer service has been appalling. Due to my dogs condition I have visited 2 vets and both have informed me that this company have a reputation for being difficult and poor service… Read Full Review

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★★★★★

“Thank-you so much”

Written on: 27/07/2014 by Walshwz149 (1 review written)

Thank-you so much for settling our claim quickly and efficiently, and for being so helpful on the telephone. You made it very easy for us to claim on what will be a continuing condition. I recommended Animal Friends to my friends before we made the claim, and certianly would do so agin in the future… Read Full Review

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★★★★★

“ Helpful, quick & very efficient. Couldn't ask for more!”

Written on: 27/07/2014 by Winstonv69 (1 review written)

I claimed all the money back from my vets bill after my dog had an accident swallowing a tennis ball. Animal friends and the veterinary practice did all the work sorting out the claim. I didn't have to do anything. Great service, have been recommending to friends and one of them has since took the same policy out as I have. Will carry on to use Animal friends, very helpful and pleasant… Read Full Review

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★★★★★

“Excellent pet insurer”

Written on: 27/07/2014 by Preston1963 (1 review written)

When your pet needs a vets help and care The only thing you want is for them to get better. Then comes the bill and Animal Friends who have always been so helpful and caring at a difficult time. The staff are helpful and always sound genuinely concerned for your pet. Settlement is quick and hassle free which helps when funds are tight. I would recommend Animal Friends to everyone with a pet and some friends have gone with my advise. Forget the rest and go with the best. Thank you is never… Read Full Review

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★★★★★

“1st Class Service”

Written on: 27/07/2014 by 323Ogden (1 review written)

Totally recommend Animal Friends, had to claim after our cat cookie was attacked by a staff, sympathetic staff, claims form recieved v quickly, and no fuss money transferred within a week of firm being returned, thankfully cookie pulled through, without ins I'm not sure how we d of afforded vet bill… Read Full Review

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★★★★★

“One of the bes”

Written on: 27/07/2014

This was a very difficult claim for for and have been very happy with the outcome, eternally grateful as without my Insurance I would be facing a huge bill. THANK YOU… Read Full Review

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★☆☆☆☆

“To many ways for them not to pay”

Written on: 26/07/2014 by Achaeco (1 review written)

My husky became ill 6 weeks after a Alazin injection, she developed pyometra and was close to death, Obviously we took her in and she had a full removal of her lady bits. The insurers decided to link the Alazin to the pyometra and refused to pay the £1000, I contacted the manufacturers of the Alazin drug and they confirmed there was no link. I then contacted the insurers to inform them of my find, they refused to listen. I then contacted the royal society for vets who again confirmed my… Read Full Review

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★★★★★

“Could not recommend enough!”

Written on: 26/07/2014 by AbdullahGillespie (1 review written)

Insured my horse with Animal Friends back in January, and in June he was taken ill very suddenly. I've had my horse 9 years and he's always been very fit and healthy, vet was out for his annual health check when he decided to have a respiratory attack (coughing, wheezing, respiration rate up to 22 from normal 8-12 etc), obviously had no time to call them to check it was OK to proceed with treatment as the vet was already there for a routine check (don't think he could have timed it better!)… Read Full Review

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★★★★☆

“Overall a very good company to insure your pets with.”

Written on: 25/07/2014 by Alibongo83 (2 reviews written)

Animal friends have been great insurers, easy to set up and very helpful by phone. When claiming, they have always paid out but was a little disappointed that they didn't communicate.....during one claim they didn't acknowledge the claim form, or even that they had paid out! I just checked my bank account and saw a credit from them! But overall I feel they are good value, a good, ethical company and have always had polite, helpful service. I would recommend them… Read Full Review

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★★★★☆

“Overall good but a query on the amount of medication...”

Written on: 25/07/2014 by paddycairns (1 review written)

Overall good but a query on the amount of medication prescribed by my vet was a surprise, it was paid for this time but next time may not be, as this is an ongoing condition, this does somewhat worry me. There will be operations in the future and I hope that there will not be nit picking about these… Read Full Review

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★★★★★

“Another Trouble Free Claim”

Written on: 25/07/2014 by leegil (1 review written)

Excellent service another claim of around £1600 paid directly to my vets no problems at all. Its very reassuring to know that when a loved pet is ill or injured your insurance company deals with it as smoothly as animal friends have. I filled in the claim forms, left them with my vets and within weeks had an email from animal friends to say the claim has been paid in full direct to my vets. I recommend them to anyone who has asked me about pet insurance. Thank you very much all at Animal… Read Full Review

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★★★☆☆

“On this occasion they paid out v quickly. I still have...”

Written on: 24/07/2014 by leesham69 (1 review written)

On this occasion they paid out v quickly. I still have ongoing expenses for the same pet so I hope they dont try and take the excess twice. With my other cat the service was dreadful, they strung it out for ages asking for little details and when they finally paid out they said it was less than the excess cost so they gave us nothing. They could have told us this in the first place rather than wasting my time… Read Full Review

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★★★★★

“top class”

Written on: 24/07/2014 by puglove (1 review written)

The easiest insurance company to talk to and make a claim always happy to discuss any problems and help. I have been unlucky that i have had to make a few claims but they have always been quick and efficient in every claim either in paying me or my vets. Highly recommend… Read Full Review

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★★★★★

“Easy and quick to deal with”

Written on: 24/07/2014 by GazzyV (1 review written)

A recent claim for a bout of gastroenteritis for our dobermann, resulted in a helpful, quick service and were happy to deal with the claim direct with our vet. Claim was sorted quickly and without fuss. Kept informed, and claim couldn't have gone better… Read Full Review

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★★★★★

“Great service”

Written on: 24/07/2014 by LinaWren1991 (1 review written)

Brilliant service, no issues at all!!!… Read Full Review

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★☆☆☆☆

“Excuse not to pay out.”

Written on: 23/07/2014 by Mazoub (1 review written)

Changed from a reputable company to these monkeys, Animal Friends and wish I hadnt. They took my first installment direct debit a day earlier than when they say the waiting period had ended. They then refused my claim saying I was hours inside of the waiting period when the symptoms started. So although they had taken my money, I wasnt insured. Surely, if that is the case they should have waited until AFTER day 14 to take the payment as it fell on the Saturday. My dog wasnt treated until day… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 18/07/2014 by Ryleek145 (1 review written)

My dog's paw was bleeding profusely all over the floor after she cut her pad on a walk and she was in distress. I took her on a sunday morning to the vets which obviously incurred an out of hours fee. Animal Friends refused to pay the out of hours fees as apparently they only pay for 'life treatening' diseases out of hours. She probably would not have died through the blood loss by waiting until Monday - but in pain, bleeding continously. Not what I would have expected from the 'award winning'… Read Full Review

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★★★★★

“Excellent Complete Service”

Written on: 18/07/2014 by CoreyPiper (1 review written)

When I requested help when first setting up multiple use of 6monthly prescription they were happy and efficient in their response. All claims have been dealt with very quickly and sympathetically. Also when I struggled to sort out how to action the second part of prescription that was dealt with without hesitation. Overall very satisfied… Read Full Review

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★★★★☆

“Very good service. My dog needed an emergency op and...”

Written on: 16/07/2014 by 308Frost (1 review written)

Very good service. My dog needed an emergency op and animal friends paid out promptly. Thanks… Read Full Review

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