Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
2.9 / 5
51% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk

Latest Reviews

★☆☆☆☆

“Do not use this company - Look elsewhere”

Written on: 18/04/2014 by ktHay86 (1 review written)

Have just had a conversation with this company due to the death of my cat. The service provided by this company's claim staff is not the standard you would expect to receive on the death of your animal. They cut you off during during calls. Do not try to call you back and are like talking to an automated service. Don't waste your money. Look elsewhere for insurance. Bad Service. Bad Attitude… Read Full Review

Report this review
★☆☆☆☆

“Poor”

Written on: 18/04/2014 by 421Phillips (1 review written)

Made a claim after paying for over 12months only to be told we don't cover for that!… Read Full Review

Report this review
★★★★☆

“Lotties claim”

Written on: 17/04/2014 by Neil64 (1 review written)

I was very pleased with the speed that the insurance money was sent to me… Read Full Review

Report this review
★☆☆☆☆

“STAY CLEAR!!”

Written on: 16/04/2014 by Angie700 (1 review written)

There cover seemed ok at first if you have a small budget , but once you have made a claim it increased by a rip off 300%. In addition to their price HIKE, they decided to add a ridiculous 35% voluntary excess of which I didn't agree too on top of my fixed excess. So it turns out they pay less than 65% of the bill, which baring in mind they increased the premium so much I paid back all of my claim in one year !!!! STAY CLEAR!!… Read Full Review

Report this review
★★★★★

“excellent help and service all round”

Written on: 16/04/2014 by DwaynePeterson72 (1 review written)

all the staff are friendly and very helpful nothing is to much trouble.when your pet is poorly they give you the assurance and information and confidence that they are there to help… Read Full Review

Report this review
★★★★☆

“Excellent Service”

Written on: 14/04/2014 by Janks (1 review written)

Very impressed with the speed and efficiency of our recent claim. No problem at all with settlement. Would certainly recommend Animal Friends to anyone looking to insure their pet… Read Full Review

Report this review
★☆☆☆☆

“Do NOT use”

Written on: 14/04/2014

Do not expect to get your claims paid without going through the full claim complaint process and then onto the Ombudsman for review - Price Hikes on renewals - Forever changing their Terms of Cover. 35% co-payment taken on top of annual excess deductions! Not very 'Friendly' at all - did not like and would certainly advise anyone to steer clear from taking our insurance with this company… Read Full Review

Report this review
★★★★☆

“Great pet insurance”

Written on: 13/04/2014 by 387Nolan (1 review written)

I have been with Animal Friends for many years, first with my previous pet dog and now with my pet who is nearly 4, I have always found the staff friendly and extremely helpful and always settle quickly. I have and would recommend them to family and friends… Read Full Review

Report this review
★★★★☆

“Pet Insurance Claim”

Written on: 12/04/2014

When I was told my pet needed xrays under general anaesthetic to investigate a heart condition I was really worried about the cost. I have never made an insurance claim before but when I telephoned Animal Friends the lady I spoke to was very polite, explained exactly what I needed to do & how to fill in the claim form that she was sending out to me. I had to pay for the treatment up front but hopefully the insurance company would pay me back. I received the form 2 days later, filled in my part… Read Full Review

Report this review
★★★★★

“Friendly staff and a very quick turn around with my...”

Written on: 11/04/2014 by RicardoPowell449 (1 review written)

Friendly staff and a very quick turn around with my claim. I would reccommend Animal Friends to anyone looking for pet insurance… Read Full Review

Report this review
★★★★★

“excellent customer service”

Written on: 11/04/2014 by Finn2009 (1 review written)

I submitted my first claim to Animal Friends and was very pleased and surprised at the excellent service I received. Previous insurers have dragged their heels, but the service I received was very prompt and hassle free. I would have no hesitation in recommending them to other animal owners… Read Full Review

Report this review
★★★★☆

“Dog Insurance with concience”

Written on: 11/04/2014 by fnTaylor416 (1 review written)

Great, efficient reliable dog insurance. Fantastic deal you can trust! And above all profits go towards animal charities! How refreshing in a world of corporate profiteering!… Read Full Review

Report this review
★★★★★

“first class”

Written on: 11/04/2014

Thank you for the way you dealt with my claim,it was FIRST CLASS.I would not hesitate to recommend you to any of my friends who are in need of insurance… Read Full Review

Report this review
★★★★★

“Hassel free claim & quick payout ”

Written on: 11/04/2014

I submitted my claim and received payment directly into the bank within the week. Totally hassel free Would recommend the service to anyone… Read Full Review

Report this review
★★★★★

“simply the best”

Written on: 11/04/2014 by RoyceCallahan164 (1 review written)

Quick, easy, no fuss. Excellent and user friendly service… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 10/04/2014 by Hilary100 (1 review written)

I found them fantastic - claims settled within 1 day of receipt of form from the vet, phones answered quickly, knowledgable and sympathetic staff... My experience has definitely proved my pre conceptions wrong - give them a go... But go for lifetime cover… Read Full Review

Report this review
★★★★★

“claims”

Written on: 10/04/2014 by gilesfarrand (1 review written)

I find your claim service very helpfull, you always pay out within a few weeks of the submitted claim from the vets. we have 3 dogs insured by you. The only think that would be helpfull on a continued claim that we did not have to complete the whole form out again both at our end and the vets end. Maybe we could download a form with most of it already completed?? i understand from the vets other insurance companies do this… Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 10/04/2014

The forms were easily accessible online and straight forward to complete. My vets completed their part and forwarded on to you. Within a few days the claim was sorted and paid into my bank. I couldn't believe how easy and straight forward it was!… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 10/04/2014 by 356Dowd (1 review written)

When we claim it last year and this year, we got the money very quick… Read Full Review

Report this review
★★★★★

“Our cat Teddy”

Written on: 10/04/2014 by tedyorkie (1 review written)

Service from Animal Friends has been quick and efficient. They did not ask for any further confirmation of our cat's condition or why our vet treated him with various medications. At a rather stressful time for us it is nice to know that we don't have to pay equal attention to insurance matters and can just rely on the Insurance Company to get it right. Our cat has Acromegaly and Diabetis and treatment is ongoing… Read Full Review

Report this review
overview