Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2605
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“very good”

Written on: 23/05/2016 by hammygirl (1 review written)

Very good in paying my claim.helpfull advisors.easy to ring through to advisors… Read Full Review

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★★★★★

“swift service”

Written on: 23/05/2016 by Brianynben (1 review written)

Great service, it was hassle free and took very little effort. I couldn't be more happier. It's always a stressful time when your pet gets sick and it was great not having to chase the insurance company everyday for payment. Many thanks and would definitely recommend… Read Full Review

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★★★★☆

“Pet”

Written on: 18/05/2016 by dianehampton (1 review written)

I chose animal friends because you donate to animal charities,but also because the vet can deal with my claim directly but on the first instance I had to claim my vet said they won't deal directly because you are slow at reimbursing the claim?… Read Full Review

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★★★★★

“Brilliant service from start to finish”

Written on: 18/05/2016 by Emanuel321 (1 review written)

Contrary to other reviews here, I have had nothing but excellent service from animal and friends. Communication has been superb and claims have been dealt with quickly and efficiently . Would highly recommend… Read Full Review

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★★★★☆

“Boxer”

Written on: 16/05/2016 by JourneyClarke (1 review written)

First time dealing with a claim, paid in full , just took a bit longer than expected , but good service overall , after suffering a bereavement and then my dog got cancer , animal friends helped me with one less thing to worry about X… Read Full Review

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★★☆☆☆

“poorrest pet insurance out there”

Written on: 14/05/2016 by upMcNulty329 (1 review written)

My dog has had pet insurance for many years and animal friends are slow at paying out,and also charge far to much when you have a older pet am going to change my animals pet insurance… Read Full Review

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★★★★★

“cant be beaton”

Written on: 14/05/2016 by Jaidynd199 (1 review written)

we were extreamly apprehensive about putting in a claim on our pet insurance as we had heard some very damming reports that animal friends were very bad on paying how very far from the truth were these rumours, animal friends paid promply the whole amount due as soon as the nessessary paper work was submitted, we cannot fault this company at all, and will highly reccamend them when ever we get the chance. THANK YOU ANIMAL FRIENDS… Read Full Review

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★★★★★

“Amazing Service and Very Easy”

Written on: 13/05/2016

Amazing service from Animal Friends. When my cat was hit by a car the service was amazing. It was easy to make the claim with no fuss and very sympathetic towards the situation. I would recommend Animal Friends to anybody. Animal Friends really give's me that piece of mind. … Read Full Review

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★★★★★

“Fantastic amazing company ”

Written on: 13/05/2016 by O'Neilwr142 (1 review written)

Always very helpful and friendly. Keep us informed of how our claims are going. Fantastic price for the service and will always recommend family and friends to join… Read Full Review

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★★★★★

“Simply outstanding”

Written on: 12/05/2016 by Payton472 (1 review written)

Our adventurous cat cut himself on something sharp whilst out and about requiring a number of stitches under general anaesthetic. Not only were the vets fantastic but Animal Friends were simply outstanding. The vets contacted Animal Friends direct, approval was given instantly and within a matter of hours our cat was recovering and the vets had been paid. Amazing service all round - fast, efficient and consummately professional. And you cannot ask for much more than that! Thank you… Read Full Review

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★★★★★

“Emergency vet treatment”

Written on: 11/05/2016 by Claytonv449 (1 review written)

Had to take my dog to a different vet due to emergency treatment. Paid out no issues and very helpful with form filling… Read Full Review

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★★★★★

“Best service ever”

Written on: 11/05/2016 by IIAFRATER (1 review written)

Was very pleased with the service from animal friends when my dog was ill very helpful and cannot fault the service at all. my dog was quite sick and had to attend the vet every second day at one point he thought might have to remove one of his toes. But animal friends kept in contact with me and assured me not to worry. Can only think of one word to say that is COMPASSIONATE… Read Full Review

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★★★★★

“Easiest claim process ever”

Written on: 11/05/2016 by Hoskind1 (1 review written)

Claim was very very straight forward. Because I'm a bit of a sceptic when it comes to this and like everything to be logged etc. I rang them to advise my cat was sick but didn't know what the illness was and didn't want to claim as of yet, operator was very helpful explained he'd make a note I'd call and explained the maximum length before something couldn't be claimed for. Great! After a few weeks we got a diagnosis got some antibiotics etc and cat all sorted. Rang them again so I could have… Read Full Review

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★☆☆☆☆

“This company try to get out of paying claims.”

Written on: 09/05/2016 by Sanai1968 (1 review written)

When they know they have got to pay up they take as long as they can. My advice and of others we talk to is AVOID… Read Full Review

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★★★★★

“A Satified Customer”

Written on: 03/05/2016 by 494Finnegan (1 review written)

Thank you for your prompt payment for the claim that I put in for my dog Kizzie. I am only sorry that I had to claim in the first place, poor Kizzie was not very well at all at the time, but thanks to a great vet she soon recovered. So thank you very much for making it easy to claim… Read Full Review

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★★★★★

“Claim for TPLO op”

Written on: 02/05/2016 by Williamj245 (1 review written)

Was really pleased at how quickly and efficiently the claim was dealt with. Gave claim form to vet and they were paid directly by Animal Friends… Read Full Review

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★★★☆☆

“Nervous time”

Written on: 02/05/2016 by ChadHalsey (1 review written)

Whilst I bead covered I was going through cancer with my cat I didn't feel reassured by you… Read Full Review

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★★★★★

“barneys claim!”

Written on: 01/05/2016 by marjorie27 (1 review written)

excellent service- fantastic advice from vet at my practice! no fault to find- would definitely recommend this insurer!… Read Full Review

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★★★★★

“Excellent service ”

Written on: 29/04/2016 by PT24N (1 review written)

An excellent and efficient service. We took on a rescue dog and had to make changes when more information about him came to light and the service we received was excellent. He has since become a very poorly boy and our claim had been settled quickly and efficiently. Thank you… Read Full Review

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★★★★★

“No hassle, no fuss, superb service”

Written on: 29/04/2016 by Hickping (1 review written)

The process was made incredibly simple and painless (for me sadly not my dog who had to have a big op!!) Easy to complete the claim and great communication throughout. Vets were able to complete their part with ease. Would recommend 100%… Read Full Review

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