Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
4.0 / 5
1328
76.5% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★☆

“Good cost affective care”

Written on: 22/05/2015

I have recently made a claim and it was processed quickly and efficiently. It was clear what was covered and where not why not. I was very satisfied.i would recommend them to my friends and family. It doesn't break the bank… Read Full Review

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★★★★★

“very helpful”

Written on: 22/05/2015 by ellsum9902 (1 review written)

I found the staff very helpful and my claims very dealt with promptly. Would recommend… Read Full Review

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★★★★★

“So quick and stress free”

Written on: 22/05/2015 by 182McCarthy (1 review written)

First experience having to make a claim, i was so worried about my pet, and the help and speedy response from animal friends made the process a lot easier. I hope to remain a customer for a long time… Read Full Review

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★★★★☆

“so pleased with animal friends”

Written on: 22/05/2015 by tina17 (1 review written)

I had to make a claim for my 9 year old staffie who had a growth on his leg, the vets bill was a lot but he needed it taken off. I must admit when i put in my claim i was worried because you hear stories about insurance companies not paying out for some reason or other. But i must say Animal Friends paid out in no time. So a BIG THANK YOU Animal Friends… Read Full Review

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★★★★★

“Easy, no fuss service ”

Written on: 22/05/2015 by bums (1 review written)

I have had pet insurance for years and had never had to make a claim but had to make two claims in the space of a year. I have found that on both occasions your service to be no fuss, hassle free and prompt reimbursement of money. Thank you so much… Read Full Review

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★★★★★

“Fast payment”

Written on: 22/05/2015 by TBushey (1 review written)

Payment was received by my vet very quickly and when I phoned Animal Friends with a query it was answered efficiently… Read Full Review

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★☆☆☆☆

“Not like the adverts”

Written on: 22/05/2015 by 493Carson (1 review written)

I have two cats but one arrived two years after the other. From the start of owning the second cat I tried to get him insured with Animal Friends but they wouldn't 'add' him to the insurance cover I had for my first cat. I thus used Virgin pet insurance for a year and then decided that as that had gone up considerably I would bite the bullet and buy a separate insurance cover for the first cat with Animal Friends. I should have just moved the first cat and the second at the same time because an… Read Full Review

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★★★★★

“Claim settled”

Written on: 22/05/2015 by cvThorpe370 (1 review written)

My claim was settled with speed directly with the vet with no fuss. I would definitely recommend Animal Friends to others… Read Full Review

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★★★★★

“Help while I was away”

Written on: 22/05/2015

My dog was staying with her breeder and was taken ill. I was in Australia and helpless. My friend took my girl to her vet who liaised with my vet and by the time I returned my girl was recovered. I worried as it was my first claim with Animal Friends and given it wasn't straight forward with two vets needing to provide information I thought perhaps there would be a delay in settling. As it happened the vet was paid directly within a couple of weeks and all was well. Thank you for being so… Read Full Review

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★★★★☆

“Great service, recommended!”

Written on: 22/05/2015

My recent claim was handled very quickly, there was a small issue at first were my claim was mixed up (admin issue) with another persons pet, however this was quickly resolved. From them receiving claim forms to payment was aprox 10 working days which I thought was pretty good. I was also kept up to date via email which I preferred... I would have preferred my Vet to claim direct from animal friends but I was told this was not possible, however the service provided was good!… Read Full Review

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★★★★★

“Surprisingly Helpful”

Written on: 22/05/2015 by Webster140 (1 review written)

Unfortunately my vets did some scaremongering in relation to how difficult insurers could make the claims process, so when Animal Friends were easy to contact, faultless in their service, sensitive to the fact that I was an emotional wreck at the thought of loosing my pet, and quick to respond to my claim, I was over the moon. I am disappointed that my vets would actually be so slanderous in their description of the service I could expect to receive. The truth be told their service was the one… Read Full Review

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★★★★★

“Love animal friends”

Written on: 22/05/2015 by Gemmabeattie84 (1 review written)

Quick service. No issues with any of my claims. Should've picked the higher premium though, I now have a £2000 credit card bill for my dogs spinal surgery :(… Read Full Review

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★★★★★

“Very good service”

Written on: 21/05/2015 by 152Ware (1 review written)

claim was dealt with very quickly. Very happy customer… Read Full Review

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★☆☆☆☆

“Not very pleased”

Written on: 20/05/2015

Could not get my money back,still waiting after 8 weeks , the vet blame yourselves and you blame the vet . Meanwhile after endless running around and repeatedly re-sending forms in still not sorted ,I am very disappointed all round and would not recommend this policy to anyone . As the customer should not be doing all this work to chase my money back… Read Full Review

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★★★★★

“Excellent, easy and efficient”

Written on: 20/05/2015

Had a really harrowing time with my gravely ill dog and last thing I needed was worries about the insurers dragging their heels or trying to avoid paying out. Animal Friends were excellent throughout, from getting forms out to me quickly to the very prompt payment direct to my vet. Would highly recommend… Read Full Review

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★★★☆☆

“Very straight forward”

Written on: 20/05/2015 by EffyandEvil (1 review written)

I was a bit daunted by the paperwork at first but this could have been because it was a very stressful situation anyway. The lady I spoke to on the phone was very patient and talked me through the claim process. I was very disappointed, however, that the limit for one claim was only two thousand pounds. My cat was run over and very badly hurt and it could have ended up costing a lot more then this to ensure her survival. I would have understood if I had opted for basic cover but I hadn't… Read Full Review

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★★★★☆

“friendly helpful staff”

Written on: 20/05/2015 by Willoughby425 (1 review written)

Prompt service and understanding staff. Slow on payment due to vets mid understanding on our pets length of time registered. Overall good service would recommend… Read Full Review

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★★★★★

“Great Service”

Written on: 20/05/2015 by HelenHammond305 (1 review written)

I have greyhounds which are high maintenance. I don't have to worry about the vets bills, they are settled quickly and if I have needed to phone whoever I speak to has been very helpful. I have to date had no problems when putting in a claim, very happy with the service… Read Full Review

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★★★★☆

“Easy and straightforward”

Written on: 20/05/2015 by gpCastillo1980 (1 review written)

The process was pain-free and straight-forward… Read Full Review

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★★★★★

“contented customer”

Written on: 20/05/2015

I have been very impressed with the efficient and helpful response to the claims, I had to make recently. It was a difficult time when my little dog had to have two operations fairly close together. Animal Friends were very understanding, helpful and prompt in reimbursing my payment. I have been very happy with their services and understanding when I have contacted them… Read Full Review

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