Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.8 / 5
72.4% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★☆

“cat insurance”

Written on: 02/04/2015 by Peterson1987 (1 review written)

Claim was dealt with very quickly and the claim was in my account in no time atall… Read Full Review

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★★★★★

“Helpful when getting claims form then swift payment....”

Written on: 02/04/2015 by Hutchisonsr1973 (1 review written)

Helpful when getting claims form then swift payment. Thanks… Read Full Review

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★★★☆☆

“There could be alot more improvements”

Written on: 01/04/2015 by alicecox22 (1 review written)

The first claim was dealt with ok, although there could have been more information given to be over the phone when the claim was being processed. The guy was not at all helpful and very vauge. The second claim got lost in the post and instead of re-sending the claim by e-mail which is a secure and reliable way of sending this information, I was told this cannot be done and to re-send it by post, which didnt work in the first place and cost me by sending it recorded plus delayed the payment. My… Read Full Review

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★★★★★

“Murphys latest misadventure”

Written on: 01/04/2015 by 69Morris (1 review written)

Took our friend to the vet. Downloaded claim form and handed it in at the vets. Payment took less than 2 weeks (£750). Excellent hassle free… Read Full Review

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★★★★★

“Surgery for Luxating Knee cap”

Written on: 01/04/2015 by LyricAlexander (1 review written)

We have a little Chihuahua only 2 years old when we got him. As soon as we became aware that he would need this surgery, we contacted Animal Friends and it was simple and straight forward from that day on. They are very friendly and helpful always able to give answers to any questions. The form was easy to find and complete. We are very pleased that we insured through Animal Friends and would happily recommend them to people. The policy document is simple and straight forward. Not many… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 01/04/2015 by Kimwalsh (1 review written)

Printed off the claim form from the website, filled in the first page and passed to my Vets for completion and submission. Really couldn't be simpler!… Read Full Review

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★★★★★

“HIGHLY RECOMMENDED COMPANY1”

Written on: 01/04/2015 by modelwendy (1 review written)

This claim was not questioned - it was dealt with quickly and efficiently and I was extremely pleased with the quick service. Many thanks… Read Full Review

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★★★★★

“satisfied customer”

Written on: 01/04/2015

I have two dogs with animal friends and unfortunately both are undergoing a series of vets treatments. I have rung AF on a number of occasions as we have had MRI allergy tests and expensive medication to ensure they were fully aware in advance and that I was covered for the treatment proposed. I do find the clause about expected treatment to cost over £1000 inconvenient as it isnt always possible to know in advance and in an emergency especially out of hours the last thing I would be worrying… Read Full Review

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★★★★★

“No complaints here!”

Written on: 01/04/2015 by Happypooch (1 review written)

We received first class service from Animal Friends, from beginning to end, our claim was dealt with very efficiently, we were especially impressed by how quickly the claim was settled, all round we are very happy with the service provided and thanks to Animal Friends the stress with dealing with quite a poorly doggy and sorting out the claim was virtually zero! Also, I would like to say, I think the feature which allows for the claim to be paid directly to the Vet is a really nice touch, this… Read Full Review

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★★★★★

“Claim for my dog”

Written on: 01/04/2015 by 304Bates (1 review written)

I am very pleased with this service as it was felt with in a quick and efficient manor, and with my vets agreement, they were paid direct to help me out. Both were very helpful and considerate in a stressful time. All I had to do was contact Animal Friends, request a claim form, let them know they were to pay my vets direct and once form received, filled in my part and gave it to the vets. I would certainly recommend to anyone else getting a pet in the future. Do check though what your… Read Full Review

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★★★★★

“excellent experience”

Written on: 01/04/2015 by Devanh127 (1 review written)

My cat Ralf had a heart problem when I was away on business in the USA. Animal friends were incredibly flexible and understanding with my situation and arranged for my cat sitter to sign all the forms on my behalf. They looked after all our needs. This insurance is great value for money and I felt very lucky to have their support at a time of desperate need for my beloved pet and for me. Thank you so much… Read Full Review

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★★★★★

“Very good. Would tell people about insurance good...”

Written on: 01/04/2015 by 183Thompson (1 review written)

Very good. Would tell people about insurance good phone skills prompt payment My vet said they were slow in paying but I don't think so… Read Full Review

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★★★★★

“excellent service”

Written on: 01/04/2015

I have found the staff very helpful. We had a very stressful time with our dogs illness and was always dealt with by a very understanding person. He has an ongoing heart problem and therefore I have had to claim several times and the payment process has been excellent. Thankyou all very much… Read Full Review

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★★★★★

“GREAT SERVICE, AS USUAL”

Written on: 01/04/2015 by Fournier1961 (1 review written)

I have nothing but praise for Animal Friends Insurance. I called the centre on Friday, as I had a letter. The call was handle quickly and efficiently and that is all I ever want from any company I deal with. But as an aside, I like the way the Company always puts a line in correspondence about my pet. A nice touch!… Read Full Review

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★★★★★

“Can't recommend highly enough”

Written on: 01/04/2015 by Windupcat (1 review written)

I think this is the second or third time I've used Animal Friends to claim. I had two dogs and one needed treatment. When I claimed the first time was so quick and smooth, it was one less thing to worry about when my pet was poorly. I sound like a cheesy advert with a paid actor but I promise I'm not. So when I got two more puppies, I didn't even hesitate before insuring them with Animal friends. Thank God I did. One of the puppies is now 9 months old and just been diagnosed with hip… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 31/03/2015 by Christian497 (1 review written)

Brilliant service, reviewed my claim quickly and efficiently resulting in the claim getting settled very quickly, also kept informed during the process. When I needed to contac you because I had a question your staff were very helpful and answered it straight away. Would recommend you… Read Full Review

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★★★★★

“professional, efficient and friendly ”

Written on: 31/03/2015 by JulietteBarker (1 review written)

You never know how good an insurance company is until you have to make a claim. When our beloved cat was diagnosed with a cancerous nasal mass we were shocked but thankfully she has been able to have the treatment she needs thanks to Animal Friends. Claims have been dealt with efficiently and professionally. The staff have been friendly and knowledgeable. It's been very simple and straightforward the whole way through… Read Full Review

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★☆☆☆☆

“awful, dishonest, sly”

Written on: 31/03/2015 by amiejones (1 review written)

Awful experience. Wasn't until I threatened to go to a financial ombudsman that you decided to pay my valid claim that I had been fighting for so long. I didn't give any extra information that I hadn't already given you previously. Animal friends obviously knew it was a valid claim but decided to say no until I appealed the second time. First decision was a no as you saw it as a pre existing condition, I sent over relevant information from my vets to prove it wasn't and I received no contact… Read Full Review

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★★★★★

“Excellent, efficient service”

Written on: 31/03/2015 by hvHensley165 (1 review written)

My insurance claim for a poorly cat was settled quickly and efficiently. I have made two claims in the last 14 months and the response from Animal Fruends has been excellent. The claim process is very straightforward. Fingers crossed that my cat remains well in future but it is good to know that I have insurance with this provider… Read Full Review

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★★★★★

“My pet insurance claim experience”

Written on: 31/03/2015 by Bilbo2013 (1 review written)

I have to say Animal Friends is an excellent insurance to have, Bilbo had his tail amputated which was a very stressful experience in itself for him and for us as pet owners. Our vet filled out the pre assessment form at 9.00 am, by 10.15am we received an email to say the assessment had been authorised. Bilbo had his op the same week and payment had been made before we had picked him up from the vets, all I had to do was sign a form when I went into the vets. I was amazed at how stress free… Read Full Review

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