Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2677
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★☆

“I am pleased with the choice of packages and the cost...”

Written on: 26/08/2016 by McGarryqz433 (1 review written)

I am pleased with the choice of packages and the cost of premiums which I think is very competitive. All my communications with A.F.have been easy and uncomplicated. The claims forms are also easy to complete. My one complaint is the unacceptable length to time from you receiving a claim to payment. However I am sure, sadly, that all other insurers act the same way!… Read Full Review

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★★★★★

“My Mini Dachshund has a lifetime policy with Animal...”

Written on: 20/08/2016 by O'Learygx1983 (1 review written)

My Mini Dachshund has a lifetime policy with Animal Friends. She recently ruptured the cruciate ligament in her knee. The overall cost of the treatment was £3,000, which her policy covered. Animal Friends paid out for thr full amount. I'm so glad I have my pooch insured!… Read Full Review

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★★★☆☆

“Lack of communication”

Written on: 19/08/2016 by Munropn422 (1 review written)

We submitted a claim to Animal Friends and heard nothing for some 10 days. I then contacted and was told that normally claims are dealt with in 5 - 7 days. However, there was a backlog in claims. I was then informed that the payment would be made in about 5 days. I accepted the reason for delay and was amazed to find the payment made the next day. I think it would be the decent thing to contact the customer as soon as a claim form is submitted, therefore, at least we would know it is being… Read Full Review

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★★★★★

“Claim settled ”

Written on: 18/08/2016 by ClaudiaYates415 (1 review written)

Had a claim for my dog milo which i initially paid the vets fees and then claimed back with no problems at all !… Read Full Review

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★★★★★

“Flawless Procedure”

Written on: 18/08/2016 by Forbes1983 (1 review written)

My dog had a bacterial ear infection. Called and got claim form sent to me. After 4 months of treatment my vet sent the paperwork off for me and two weeks later my money was paid back into my account (less the excess of course)… Read Full Review

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★★★★★

“No quibble payments”

Written on: 17/08/2016 by olecookieboy (1 review written)

One of my cats has sadly developed feline aids, he has had to be taken to the vets a lot over the last few weeks, he has received good care, but at great cost. Thanks to animal friends,as i would not have been able to afford the treatment,you are a good no quibble service, i would recommend animal friends to anyone… Read Full Review

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★★★★★

“Efficient easy no fuss service”

Written on: 16/08/2016 by KImbo59 (1 review written)

Our Black Labrador had injured his leg and has needed X-Ray, and various treatments over the past two months. The vet was able to deal directly with Animal Friends and receive payment from them we have only had to pay the excess which although we could have paid the cost to the vet then reclaimed from you the insurer has really helped as it has taken all the administration away from us and made everything a lot easier at a stressful time. We have had confirmation from Animal Friends at every… Read Full Review

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★★★★★

“Very efficient service”

Written on: 16/08/2016 by Ajbishop (1 review written)

The claim process was very straight forward. The claim was dealt with within a month and the money paid directly into my account… Read Full Review

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★★★★☆

“Satisfactory Service”

Written on: 15/08/2016 by 291Preston (1 review written)

Have no complaints,filled my part of the claim form in and my vet filled in the other part as regards the treatment and submitted it and claim was settled a couple of weeks later… Read Full Review

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★★★★★

“First class”

Written on: 12/08/2016 by Carter322 (1 review written)

My claim was handled fast and extremely efficiently… Read Full Review

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★★★★★

“Easy and pain free”

Written on: 12/08/2016 by Frosthc393 (1 review written)

Easy and pleasant interaction, fully updated… Read Full Review

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★★★★☆

“Sad to claim”

Written on: 11/08/2016

Happy with claim, dealt with efficiently but you have written to me he's not covered next policy, bet you bump up my premium too, shame as wont be insuring with you as there's no point, that's why you have insurance in first place… Read Full Review

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★★★★★

“The Best.”

Written on: 10/08/2016 by LunaYates (1 review written)

Animal Friends are the best insurance I have ever had. I have owned German Shepherds for over 40 years and have tried other insurances none have been so quick as Animal Friends for paying out claims ( not that I make a lot of claims) And they are very reasonable. Especially as I have 3 GSD's to insure. It's nice to know there won't be any problems when you do make a claim. It's bad enough when a pet is poorly you don't need hassel with insurance. I have told loads of people how good they are. I… Read Full Review

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★★★☆☆

“Such a shame”

Written on: 10/08/2016 by Sheldonh240 (1 review written)

I thought you cared about pets that is until the vet charged too much money for the pets problems. You more than doubled the monthly payments which was a bit excessive. Therefore I have changed to a different pet insurer… Read Full Review

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★★★★☆

“Good service”

Written on: 08/08/2016 by Lindy52 (1 review written)

Good service, would have left 5 stars if the money had been transferred slightly quicker. Had to phone a couple of times again the service you offer would be outstanding if you kept owners up to date with the claim process. ie 1 have received your documents, 2 claim being processed, 3 claim authorised etc… Read Full Review

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★★★★★

“Quick, friendly and efficient service”

Written on: 03/08/2016 by jo787ako (1 review written)

Very happy with the service provided by Animal Friends pet insurance. My recent claim for my dog was dealt with very quickly and efficiently. I cannot recommend this company more highly. I will be advising friends and family to switch to Animal Friends pet insurance as they are competitively priced and deliver exactly what is promised in the policy… Read Full Review

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★★★★★

“excellent service”

Written on: 02/08/2016 by 355Silva (1 review written)

Really straightforward to claim, there was no quibbling and the money was in my account with a couple of weeks of me submitting the claim form… Read Full Review

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★★★★★

“Quick. Easy. Pleasant. ”

Written on: 01/08/2016 by Nolanha160 (1 review written)

Great service, fast payment, friendly staff… Read Full Review

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★★☆☆☆

“Still Waiting! ”

Written on: 01/08/2016 by AliviaDavenport (1 review written)

Certainly not speedy at settling claims. Still waiting since beginning of July. Will return to M&S insurance once this policy ends. They pay out within 5 days… Read Full Review

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★★★★★

“simple and quick”

Written on: 31/07/2016 by Tuckerej385 (1 review written)

Easy to claim, fast payout. Nice that our cat was also wished a speedy recovery!… Read Full Review

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