Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.2 / 5
58% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★☆☆☆☆

“Excuse not to pay out.”

Written on: 23/07/2014 by Mazoub (1 review written)

Changed from a reputable company to these monkeys, Animal Friends and wish I hadnt. They took my first installment direct debit a day earlier than when they say the waiting period had ended. They then refused my claim saying I was hours inside of the waiting period when the symptoms started. So although they had taken my money, I wasnt insured. Surely, if that is the case they should have waited until AFTER day 14 to take the payment as it fell on the Saturday. My dog wasnt treated until day… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 18/07/2014 by Ryleek145 (1 review written)

My dog's paw was bleeding profusely all over the floor after she cut her pad on a walk and she was in distress. I took her on a sunday morning to the vets which obviously incurred an out of hours fee. Animal Friends refused to pay the out of hours fees as apparently they only pay for 'life treatening' diseases out of hours. She probably would not have died through the blood loss by waiting until Monday - but in pain, bleeding continously. Not what I would have expected from the 'award winning'… Read Full Review

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★★★★★

“Excellent Complete Service”

Written on: 18/07/2014 by CoreyPiper (1 review written)

When I requested help when first setting up multiple use of 6monthly prescription they were happy and efficient in their response. All claims have been dealt with very quickly and sympathetically. Also when I struggled to sort out how to action the second part of prescription that was dealt with without hesitation. Overall very satisfied… Read Full Review

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★★★★☆

“Very good service. My dog needed an emergency op and...”

Written on: 16/07/2014 by 308Frost (1 review written)

Very good service. My dog needed an emergency op and animal friends paid out promptly. Thanks… Read Full Review

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★★★★★

“No worries and hassle free!”

Written on: 13/07/2014 by Jennene (1 review written)

Took out pet insurance to cover our new pooch! Didn't think we would ever need it having never had a dog before. 10 months on and an operation to remove an apple core! Settled straight away, could not of been easier. Fantastic cover and cheap!… Read Full Review

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★★★★★

“Cat insurance claim”

Written on: 13/07/2014 by alihar40 (1 review written)

My cat became seriously ill and needed investigation and various treatments, Animal Friends were very fast at sending the claim form out which I got my vet to complete. Once this had been done Animal Friends sent me an email to clarify a couple of small matters up (the vet hadn't filled the form out entirely)to which I called Animal Friends, I received an email about 15 minutes after the phone call to say that my claim had been settled. My cat is still poorly with the same condition and while… Read Full Review

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★★★★★

“Coopers thanks”

Written on: 13/07/2014 by mnLindsay255 (1 review written)

The service we received was just superb Very quick and efficient Highly recommend Thankyou… Read Full Review

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★★★★★

“excellent service”

Written on: 13/07/2014 by Fridaw308 (1 review written)

Had to claim for my dog who had a suppected cancerous lump. Had vet fees of over £1000, the vets submitted the claim for me with all relevant information. I knew I had £99 excess and spaying fees which wouldnt be claimable. I received £745 back within two weeks. Very pleased indeed!… Read Full Review

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★★★★★

“Highly recommended. ”

Written on: 13/07/2014 by Vickiboro (1 review written)

Thanks animal friends. Sorted my claim out very quickly with no problems whatsoever. Thank you so much for the great service… Read Full Review

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★★★★★

“5 Star Service”

Written on: 13/07/2014 by Coyley1 (1 review written)

First rate service. All claims itemised and explained fully. The best pet insurance company I have used. Plus the fact that Animal Friends support animal charities. Would recommend Animal Friends to anyone owning pets. As with all insurance companies the paperwork can be quite daunting… Read Full Review

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★☆☆☆☆

“If I could give them 0 stars I would....appalling”

Written on: 08/07/2014 by MrsDBrown (1 review written)

I chose Animal Friends insurance as I like their ethos and seemed to provide good cover for Horse insurance. A small and fair exclusion was applied to my policy after vetting, 2.5 years claim free and unfortunately I had to place a claim with Animal Friends.In that 2.5 years it seems they have lost thei insurance based marbles! Whilst payment was made, a letter swiftly followed outlining a BLANKET exclusion for all skin conditions, based on treatment of one bee sting. Despite numerous calls and… Read Full Review

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★☆☆☆☆

“They 'miss' parts of your claim and don't pay up. ”

Written on: 08/07/2014 by asdf123asdf234 (1 review written)

Dreadful. So far I put in a simple claim. They have 'missed' paying out what is honestly due in my claim and said they have not received receipts, made me send in claims several times. Overall they are to be avoided… Read Full Review

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★☆☆☆☆

“Pre existing clause abuse”

Written on: 07/07/2014 by Dobsongi66 (1 review written)

Watch out for the pre existing clause as it can be used to refuse payment. I have covered my dog since he was a puppy, before even visiting the vet as we had used Animal friends for other pets.. On his first check by the vet he said a small lump on his back was common and no problem. He is now three years old and the small lump had grown over the pass couple of months. Went to the vet who said it probably needed to come off, which they did and were excellent (Medi vet). Made my claim and have… Read Full Review

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★★★☆☆

“OLD DOGS DON'T COUNT”

Written on: 05/07/2014 by Jennymaryam (1 review written)

It's a shame when your faithful pets gets to her mature years in life the cover you have been paying for years and not used, becomes more and more invalid by a percentage for each year of her old life. Please read the info given for your policy even if it takes days, ( its very long in at least three parts and not very easy to understand to a layman) it will be worth while. We just had a £4000 bill and only two was covered. I could have saved up over the years and paid the whole vets bill… Read Full Review

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★☆☆☆☆

“Not Your Pet's Friend.”

Written on: 03/07/2014 by AmandaPower (1 review written)

I was recommended to use Animal Friends a few years ago, and I was impressed by the level of cover that they offered. All was well until I put in a claim for the removal of some fatty lumps from my dog. He had developed one lump a few years previously, and at the time I asked my vet about this. He said it was nothing to worry about, but he'd look again in the future if it was necessary. Once my dog developed some more lumps, the vet removed these and since it would cost no more money he… Read Full Review

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★★☆☆☆

“unfair”

Written on: 03/07/2014 by Koenigrx485 (1 review written)

I took my cat to vet for some blood tests etc. The bill was £233.88. I had the £99 excess to pay but just been told I got back approx £66. This was because they only pay up to on some things. So not happy as if I pay excess with car insurance then that's what I pay....no add ons after. never really come across one decent pet scheme they all rip you off one way or other. Why can't vets have a scheme where you can pay monthly and use it towards your bills when you need to. I thought these… Read Full Review

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★☆☆☆☆

“Let me down when my dog died”

Written on: 28/06/2014 by Cox472 (1 review written)

I missed the payment the month my dog died and animal friends did not give me any notice about it. They cancelled my policy without telling me and my dog died in that month, I rang and they said I can pay the missing payment and then make a claim. As soon as I claimed death of dog animal friends would not reimburse me with any money for the vet bills and I was sadly left with my died dog and a debt of £2847… Read Full Review

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★☆☆☆☆

“Don't use them!”

Written on: 22/06/2014 by Joelkan (1 review written)

My horse hurt his hock on fencing and the vets bill was £900. I have just received a letter from animal friends declining to pay because there is a general exclusion which doesn't cover any injury caused by fencing. Absolutely ridiculous...very common injuries with horse and they know it too!… Read Full Review

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★★★★☆

“Good speedy no hassle service”

Written on: 22/06/2014 by Jeanh190 (1 review written)

Our bulldog damages his cruciate ligament and was on the operating table before we had chance to get a claim number and authorisation code. They added me to the insurance within the hour as the policy was in husbands name dealt with the vets directly and paid the claim within 10 days. This is the first pet insurance company who have not quibble or refused a claim unlike some of the others… Read Full Review

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★★★★★

“Excellent speedy service”

Written on: 21/06/2014 by VBonner (1 review written)

I have had to make 2 claims recently and I am very surprised at the speed as to which they were dealt with. I have had insurance from one of the big providers ( I wont't mention the name) up until changing to Animal Friends as I was appalled at the way my premiums were hiked up each year, regardless of whether I had claimed or not. Animal Friends for my 3 dogs have proved to be much cheaper than my previous insurance provider and I have been really surprised by how quickly they settle a claim… Read Full Review

Sambomc's Response to VBonner's Review

Written on: 15/07/2014

Don't be fooled my premiums went from 19 pound pm to 43, they do hike them up believe me

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