Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.5 / 5
65% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★☆☆☆☆

“Refuse to pay reasonable insurance claim”

Written on: 21/11/2014 by KRUMBLE (1 review written)

SHARP PRACTICE WOULD DO ANYTHING NOT TO HONOUR A VALID CLAIM… Read Full Review

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★☆☆☆☆

“Well, I claimed for my cats stomach abscess. They...”

Written on: 11/11/2014 by McDanielaw73 (1 review written)

Well, I claimed for my cats stomach abscess. They refused the claim saying the claim was made within the first 14 days of the policy on the 23rd July. Also stating my cat was now exempt from anything to do with his abdomen and digestive system. First time to the vets in years with a problem. It was the 23rd august 10 weeks since I started the policy. They got the date wrong by a month.   Obviously will be fighting this!… Read Full Review

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★★★★★

“Fantastic, friendly and helpful”

Written on: 06/11/2014 by kaz_tho (1 review written)

My puppy needed a couple of operations, thanks to animal friends this happened quickly and with very little hassle. They delt with the payments to the vets and left me to care for my puppy. Very friendly, helpful and informed staff on the phone who are more than happy to help. Recommend to anyone searching for animal insurance ( i have my horse insured with them too)… Read Full Review

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★☆☆☆☆

“AVOD AVOD AVOD”

Written on: 05/11/2014 by Alpaca12 (1 review written)

After a short illness my poor little cat Alphie had to be put to sleep as he was not responding to treatment. It took ages for them to pay out any vets costs. I also had death cover. They would not pay out the full cost as indicated in their policy - BEWARE. I had two policies with them which I subsequently cancelled. Its bad enough to loose your pet but then to have to battle with the insurance company is quite distressing… Read Full Review

Bertiewooster12's Response to Alpaca12's Review

Written on: 10/11/2014

Par for the course with this company i'm afraid, cost me £3000 in vets bills, they twisted the truth to wriggle out of the claim, people need to be made aware of this company, spread the word

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★★★★★

“quick, efficient and good value”

Written on: 02/11/2014 by xmForbes376 (1 review written)

Good cover, value for money, friendly staff and quick claims service I have to claim for a continuing condition (feline asthma) and the claim was accepted without dispute and they continue to pay my vet directly within a matter of days of each claim being submitted. Ethical too, whats not to like?… Read Full Review

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★☆☆☆☆

“Will do everything possible to avoid paying a claim”

Written on: 22/10/2014 by KyRobbo (1 review written)

Refused to pay vets fees on a claim I made, claiming that the incident was linked to a congenital/hereditary heart murmur (King Charles Spaniel) despite the vet checking vital signs and getting clear blood tests back. This left me out of pocket over £200 and also they refused to cover any other illness in the future that they could remotely/dubiously link to the heart murmur. Don't be fooled like I did with the comparison websites, the sales pitch of what they cover, how much they pay out… Read Full Review

Bertiewooster12's Response to KyRobbo's Review

Written on: 10/11/2014

People usually do find out the hard way, just like me, if someone had just said why don't you ask a veterinary surgeon who to insure with the outcome could have been a happy one, when you have pet you love dearly its heart breaking to be told sorry your not covered we have a little clause here....don't sit back spread your experience far and wide I will until I receive my vets fee's

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★★★★★

“Very efficient with no hassle at all. Very Impressed.”

Written on: 21/10/2014 by Gorp (1 review written)

Our dog had an emergency operation on his eye, it was all so sudden and we were given a bill of over 2 thousand pounds the following day. We made sent off our claim form to Animal Friends within 2 day's and were absolutely delighted to see the money in our account within 2 weeks! we didn't have to ring them, chase it up, nothing! I would highly recommend this company… Read Full Review

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★★★★★

“excellent company”

Written on: 19/10/2014 by ParisStafford23 (1 review written)

Excellent company my dog was taken in I'll vet sorted it out with insurance then all got sorted without no problems… Read Full Review

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★★★★★

“Prompt efficient helpful ”

Written on: 19/10/2014 by vgBain402 (1 review written)

Very pleased with the service revived will recommend to any other dog owners and will remain with Animal Friends. … Read Full Review

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★★★★★

“fantastic peace of mind”

Written on: 19/10/2014 by 269Bailey (1 review written)

Thank you Animal Friends for a hassle free claim and supportive staff who put my mind at ease at the difficult time when my pony was unwell… Read Full Review

Therealanimalfriends's Comment

Written on: 14/11/2014

Dear reviewer, we think you got confused as Animal Friends do not have supportive staff but have rude unpleasant staff.

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★☆☆☆☆

“Never again”

Written on: 18/10/2014 by RandyRollins213 (1 review written)

I do not recommend that anyone takes out a policy with Animal Friends, hidden costs, no emergency call outs covered unless life threatening, I wish we had never bothered taking out insurance for our pets with them , best to find another insurance company… Read Full Review

Bertiewooster12's Comment

Written on: 10/11/2014

Ask a veterinary surgeon who to insure with, wish I had too

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★★★★★

“Excellent service”

Written on: 17/10/2014 by Jadiely1971 (1 review written)

Thank you for the wonderful service we received when our cat had been so ill.nThe service was fast and there was no hassle. I would recommend this insurance company to anyone with animals. Many thanks Y. Tichopad… Read Full Review

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★★★★☆

“Quick pay out, easy process”

Written on: 17/10/2014 by Kojo10 (1 review written)

We had to claim for our Maine Coon needing emergency treatment for an infection after being bitten by another cat on a Sunday night. It was a big bill, but the claim process was easy. Communication from Animal Friends was really quick and the pay out was within a couple of days of our accepted claim. The whole process from submitting our claim to receiving our payment was around 7-10 days. The only issue I had really was that we had to make 2 claims - one for the emergency vet and one for our… Read Full Review

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★★★★★

“Brilliant Company”

Written on: 17/10/2014

Very easy to deal with, have happily (??!!) paid each claim submitted (direct to vet) for a long term problem with my 22month old doberman. Took many blood tests /allergy tests / skin scrapes etc initially before finally diagnosed demodex mites - requiring specialist baths and long term antibiotics,- but happily appears to be on the mend now. Various claims submitted over the last 9 months regarding this condition, and being a 35kg dog, everything costs more. Very happy with their service… Read Full Review

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★★★★★

“Claim resolution”

Written on: 16/10/2014 by mazcol (1 review written)

Thank you so much for paying for Indy`s MIR.I was a bit worried due to the amount but your claims team responded very quickly and paid the bill. I certainly couldn't fault the service. I was very impressed… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/10/2014 by faMcIntyre45 (1 review written)

I claimed for a large amount following major surgery for my cat. I downloaded and printed the claim form and completed all I could. I then took it to the vets and they completed their part and sent off the forms for me. Even though it was for a substantial amount of money the claim was settled really quickly. I wish you guys did SKY TV!! Fantastic quick and easy… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid. ”

Written on: 16/10/2014 by 424Peterson (1 review written)

Animal Friends is extremely difficult to deal with - they are very efficient at taking payment but do everything in their power to avoid paying. For example, asking for a full medical history, the vet complies, then no payment. I would ring to check progress then they would say they didn't receive the full medical history from the vet used three years previously. I would provide the details then no payment, check again and they require current vet to acquire the previous history - they would… Read Full Review

Bertiewooster12's Comment

Written on: 10/11/2014

If people just read the 237 bad reviews on here alone they would have their answer who not to insure with

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★★☆☆☆

“Hidden costs”

Written on: 16/10/2014 by Darionu40 (1 review written)

We have come up with barriers about paying And exclusions and limits that are not immediately obvious and the vets report they have had difficulty with them paying on time. Would recommend going for the most expensive tarif or trying another service with very clear tariffs… Read Full Review

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★★★★★

“No fuss, no quibbling just fast and efficient service.”

Written on: 14/10/2014 by LanaCalhoun (1 review written)

During such a distressing time, the support and great help from the team was such a relief. I could just put all my effort into loving and caring for my pet, leaving all the admin worries to the team. To receive news this week also of all the great charity donations help which is so needed just instills real loyalty in me to Animal Friends… Read Full Review

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★★★★★

“Unreal service ”

Written on: 11/10/2014 by EugeneArcher (1 review written)

probably the best service i have had when claiming for anything! Another of my pets insured with them passed away recently and I received a hand signed condolence letter from their MD! They care about animals!… Read Full Review

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