Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2489
84.5% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Insurance with a heart”

Written on: 13/02/2016 by Carey445 (1 review written)

My Bengal boy died last year from cancer, which was of course heartbreaking. Insurance companies can be very cold and detached, but not Animal Friends. All three parts of my claim were paid swiftly and without quibble. Shortly after the final settlement I received a short letter of condolence from them, which was unexpected and comforting. I have another cat, who is also insured with them and if I eventually get another one, I wouldn't obviously insure him or her with Animal Friends too… Read Full Review

Report this review
★★★★★

“Quick, straight forward & no hassle”

Written on: 13/02/2016 by Schmidt395 (1 review written)

Claim was processed & paid within a couple of weeks. Very easy paperwork & good communication from Animal Friends keeping me up to date with how the claim was progressing… Read Full Review

Report this review
★★★★★

“Fantastic as always ”

Written on: 13/02/2016 by seBaird271 (1 review written)

I have to claim for my dogs chronic disease every couple of months. Always dealt with quickly and accurately. Better still the premiums are still low despite the length of time I have had to claim… Read Full Review

Report this review
★★★★★

“Excellent service provided ”

Written on: 12/02/2016 by Jhargrave (1 review written)

I've been extremely pleased with the efficient way my claims have been dealt with. If I needed information it was offered in a clear and friendly way. When I send in a claim it is sorted out promptly which gives me much peace of mind. If it weren't for Animal friends I couldn't cope with the worry of having a much loved pet. … Read Full Review

Report this review
★★★★★

“quick and easy”

Written on: 12/02/2016 by rhys90 (1 review written)

My claim was dealt with very quickly and directly with the vet which was extremely efficient and reduced stress especially at a time when my cat had been hit by a car. I have already recommended this insurance to friends and family because it is good value and donations to animal causes… Read Full Review

Report this review
★★★★☆

“Better than Expected”

Written on: 12/02/2016 by BMD92 (2 reviews written)

I have been a Animal Friends Customer for about 3-4 years now and have cover for 3 large dogs. Based on coverage on Watchdog at the end of 2015, I was unsure on whether to renew or go elsewhere. Unfortunately, one of my dogs has become unwell with a Heart Condition and I was very apprehensive if there would be any problems with the Claim. But I have been pleasantly surprised on how good a job that they have done. I have called Customer Service to check a few things to make sure that I was… Read Full Review

Report this review
★★★★★

“Good communication”

Written on: 12/02/2016 by Moggy1986 (1 review written)

When you have a poorly pet, you want peace of mind that your insurance company are taking care of the bills. I've paid my bills by credit card and been reimbursed by Animal Friends. They kept me informed throughout by E-mail. Their call centre was efficient and able to answer my queries… Read Full Review

Report this review
★★★★★

“Totally reliable”

Written on: 12/02/2016 by tpSnow80 (1 review written)

A brilliant service unlike any insurance I've ever dealt with. Friendly service and fast settlement. O constantly recommend to others… Read Full Review

Report this review
★★★★★

“Swift, professional yet sensitive service”

Written on: 11/02/2016 by Anna-jane (1 review written)

The claim was dealt with very quickly, much quicker than I expected. I was really touched by the letter from you sending your sympathy for our loss. And your customer services rep I spoke to very lovely and very helpful. Thank you for a great service at a difficult time… Read Full Review

Report this review
★★★☆☆

“Poor old dog ”

Written on: 11/02/2016 by Camdend337 (1 review written)

No issues with the general service but after putting the claim in and staying to automatically renew the insurance I was informed after a claim that a further cost, aside from the excess was deducted due to my dogs age. Disappointed as I feel I renewed without being in receipt of full facts, they did apologise but it doesn't make up for the fact that I may have received a cheaper premium elsewhere with the "correct" information on terms and conditions. My dog has never had a claim before and… Read Full Review

Report this review
★★★★☆

“Very pleased thank you ”

Written on: 11/02/2016 by Dcwylie87 (1 review written)

Our dog unexpectedly had her eye removed due to a cancerous tumour. Animal friends had a simple form to fill out and within a fortnight we had the cost of the operation back in the bank. The whole process was very easy as they directly contacted the vets for medical information and emailed us through out the process… Read Full Review

Report this review
★★★★★

“really worrying and expensive time for Bailey and me”

Written on: 11/02/2016 by Dorian147 (1 review written)

very pleased that all of my claims were dealt with promptly on receipt… Read Full Review

Report this review
★★★★☆

“Quick and hassle -free result!”

Written on: 11/02/2016 by Janthemann (1 review written)

From when we put our claim in at the vets which was 5th Jan 2016-the Insurance company received it on the 10th-and when I checked the details of my policy it stated they take 2weeks to refund that's working days and they were true to their word. I did ring them to check if it had been sorted & completed and was told how much would be refunded and exactly what date we would get it-and it was there in the bank when they said it would be. So would recommend them-just remember to buy the policy… Read Full Review

Report this review
★★★★★

“easy process”

Written on: 11/02/2016 by 361Watson (1 review written)

I was concerned when the vet said my dog needed an operation the thought of filling forms in and dealing with the insurance company, but I was delighted when all I had to do was fill in a simple form from Animal friends and give it to the vet Animal Friends dealt with the vet paid the bill and sent me an email to say it was all done so simple. My dog is fully recovered. I would recommend Animal Friends to everybody… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 11/02/2016

Following the poor publicity regarding the settlement of insurance claims with Animal Friends we were apprehensive as we sent in our claims form. However those fears were completely groundless as our claim was met in full (less our excess) very quickly and efficiently… Read Full Review

Report this review
★★★★★

“Insurance claim”

Written on: 11/02/2016 by Webbyl69 (1 review written)

I have recently made a claim Animal Friends were fantastic and paid out with no problem and quickly and would recommend to friends and family… Read Full Review

Report this review
★★★★★

“Highly recommended”

Written on: 11/02/2016

Very professional and prompt service, Excellent value for money… Read Full Review

Report this review
★★★★★

“Claim dealt with promptly - no hassle”

Written on: 11/02/2016

My rather large claim after my beloved cat fell in a pond and sustained blunt trauma injury was settled promptly with no hassle at all. What more could anyone ask from their insurer? Very pleased so far… Read Full Review

Report this review
★★★★★

“My recent claim.”

Written on: 10/02/2016 by daisy2412 (1 review written)

Recently my dog hurt her back! I was so worried about her so rang Animal Friends to ask about her being covered for this. She needed x-rays, which meant her being anesthetic, then pain killers for 3 weeks. Thankfully she was covered. The bill was paid promtly and no quibbling. I am over the moon with the service l have received and best of all, they show that they care. I was sent an email to confirm the bill was paid and was so pleased that they said " we hope Daisy is feeling better and… Read Full Review

Report this review
★★★★★

“Very impressive ”

Written on: 10/02/2016 by Lauralyndhurst (1 review written)

My dog needed xrays to confirm arthritis in his back legs. These were done on new years eve. I filled the claim form and left it with my vet to finish and send off. I received an email from Animal Friends when they received the claim form and it was settled a few days later. I really liked the swift no nonsense service. Thank you, I recommend to everyone… Read Full Review

Report this review
overview