Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2468
84% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★★★★★

“Claim for my sof”

Written on: 08/02/2016

I'm always so pleased with the prompt reimbursement of the bet fees. I've never had any problems with my claims. Would highly recommend Animal Friends to anyone with pets… Read Full Review

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★★★★★

“What can I say....except”

Written on: 08/02/2016 by raMaldonado37 (1 review written)

At long last I have found insurance cover for my 2 dogs and 2 cats that I can rely on. It's always a worry when your pets are ill and I seem to have had my fair share of that recently but animal friends have dealt with the claims quickly and efficiently. There new portal system allows your vet to put in the claim the same day and they will often be paid the same day which is great as it means no more confusing bills at vets (especially when you have more than one pet). Animal friends customer… Read Full Review

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★☆☆☆☆

“Animal Friends no friend of mine!”

Written on: 07/02/2016 by Braylon457 (1 review written)

I would highly recommend giving these a wide berth, particularly if you're just starting out. I made a claim for my kitten that had a parasitic infection (since cleared up). Animal Friends refused, okay fair enough but the real issue of why I cancelled my policy with immediate effect was that they then chose to add a disclaimer, disqualify any future problems with the entire digestive system - this makes no sense. The original illness is shown to have no long lasting effects, total madness… Read Full Review

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★★★★☆

“dog insurance”

Written on: 07/02/2016 by Hollowaykl13 (1 review written)

only disappointed insurance didnt cover full cost of overnight hospitalisation £185 was cost but policy only covered £100 per 24 hours.I had no idea it was so expensive and thought £100 was enough. Who to blaim??? vets or insurance ??? It was more convenient insurance paid vets direct and saved me the outlay then waiting to be reimbursed. Hopefully he wont be ill again and need overnight stay. I am also dreading renewal how much will the premium be increased because of a claim?… Read Full Review

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★★★★★

“Animal Friends and Vet sorted it all!”

Written on: 07/02/2016

The operation was given the go ahead by AF so I knew that the costs were taken care of. Within a week of operation my Vet had been paid!! Excellent service… Read Full Review

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★★★★★

“Excellent and quick. Very supportive too and have...”

Written on: 07/02/2016 by DaxCarney (1 review written)

Excellent and quick. Very supportive too and have always covered costs efficiently very happy with the service provided… Read Full Review

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★★★★★

“Our claim was handled promptly and efficiently. There...”

Written on: 07/02/2016

Our claim was handled promptly and efficiently. There were no issues. It was easy!… Read Full Review

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★★★★★

“Excellent service”

Written on: 07/02/2016 by JaydenPowell446 (1 review written)

Claim dealt with promptly and efficiently… Read Full Review

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★★★★★

“Staff attack injuries”

Written on: 06/02/2016 by axPreston366 (1 review written)

Was very straight forward as apart from confirming a few details of incident - which was on simple email - everything else was dealt with between vets and yourselves. Very efficient payment to Vet's who quickly reimbursed initial costs to us. Would highly recommend!… Read Full Review

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★★★★★

“Great Insurance so efficient ”

Written on: 05/02/2016 by Benfleetgirl (1 review written)

It was a very worrying time after a routine trip to the vets when we mentioned an unusual swelling we had noticed which turned into your dog could have cancer which if it is needs quick treatment. Luckily my vet was able to fill in necessary forms on line and get a very fast - within two hours go ahead for a very expensive procedure. We wouldn't have been able to afford this without our pet insurance. Proof of a good insurance company is how they respond when you need to claim. First class… Read Full Review

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★★★★★

“A very efficient company”

Written on: 05/02/2016 by 28Green (1 review written)

I was very pleased with how my claim went through, making what was a very stressful time a lot easier. when I had to ring animal friends, I was very impressed with the 2 operators I spoke to they were very helpful and explained everything that I wanted to know.I would definitely reccomend Animal Freinds to anyone with a much loved pet… Read Full Review

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★★★★★

“We madexa claim after surgery on our pet which...”

Written on: 05/02/2016 by AllenPeterson20 (1 review written)

We madexa claim after surgery on our pet which unfortunately was unsuccessful from start to finish a very easy process and very sympathetic customer support staff when I was upset. Can't praise this company enough. Will definately use them again in the future… Read Full Review

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★★★★☆

“accident claim”

Written on: 05/02/2016 by 177Whalen (1 review written)

Claim was paid very quickly. But as it was my first claim I should have phoned the claim line first as a part of the vets fee was not payed,as I claimed for blood tests that my vet recommended but they were not essential, so I had to pay for those myself next time I will check first… Read Full Review

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★☆☆☆☆

“misleading cover”

Written on: 05/02/2016

not fully covered despite opting for top policy.Very upsetting, also unhelpful sing song staff on "helpline"… Read Full Review

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★★★★★

“I brought in my cat who had a trauma to our vets, so...”

Written on: 03/02/2016 by sct75 (1 review written)

I brought in my cat who had a trauma to our vets, so glad I had pet insurance. Animal friends were so helpful on the phone and dealt with the expense quickly and efficiently. So pleased I'm insured with them… Read Full Review

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★★★★☆

“satisfied with service”

Written on: 03/02/2016 by brianbennett88 (1 review written)

prompt attention and payment… Read Full Review

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★★★★★

“We took our boy chunk a 2 year old newfoundland to the...”

Written on: 03/02/2016 by Douglasmarr (1 review written)

We took our boy chunk a 2 year old newfoundland to the vet with what we though was just a sore ear as he was shaking his head, well that sore ear turned out to be a major disaster, it turned out that he had two different types of bacteria in his ear and one of the types of bacteria was as bad as it gets, after about 12 visited to the vet including three ear flushes where he had to be knocked out for and tests sent to the lab, and 2 ear washes a day at home with a cleaner with a steroid mixed… Read Full Review

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★★★★★

“quick turn around”

Written on: 03/02/2016 by kqMacDonald315 (1 review written)

easy and straightforward to make my claim especially as i had a huge bill from the vet over christmas for my husky and needed to get my credit card bill paid excellent turn around time… Read Full Review

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★☆☆☆☆

“No communication”

Written on: 02/02/2016 by sarahlou1 (1 review written)

I am not sure if the bad customer service is from you or my vets or both but I am not happy at all. I received a letter from you on 11 January to say the claim had been dealt with and all gone through and you would be paying the vets direct. I am still waiting to be refunded what I have paid out less the excess. I have contacted them twice and both times they have made an excuse they have not received the money by Baacs from you. The last phonecall I made was last Wednesday and they said they… Read Full Review

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★★★★☆

“Pepsi”

Written on: 02/02/2016 by RyleeForsyth (1 review written)

Claim submitted for my cat who had urinary problems that concluided as 6 bladder stones being removed… Read Full Review

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