Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
4.0 / 5
1462
78.3% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“Excellent service.”

Written on: 07/07/2015 by hbowes (1 review written)

I have been really impressed and more than satisfied with the service you provided whilst making a claim. The member of staff that guided me through the process on the telephone was warm, friendly and very patient as it was my first ever claim and I had lots of questions. The payments were made very promptly straight into my account and I was informed immediately of this. Overall the process was so much easier than I could have imagined and I will continue to highly recommend you to friends… Read Full Review

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★★★★★

“Great Service”

Written on: 07/07/2015 by sdsharon (1 review written)

This is the first time I have claimed on the insurance. I left the form with the vet to complete his section and send it off and within a week I heard from the insurance company to say my claim had been approved and that the payment direct into my bank would be made shortly ..... and it was. Excellent service, thank you… Read Full Review

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★★★★★

“Claim for operation on dog's ears”

Written on: 07/07/2015 by KrishMcCollum215 (1 review written)

Just one tel call good communication between my vet and animal friends. Claim settled with minimum fuss. many thanks… Read Full Review

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★★★★☆

“Good service”

Written on: 07/07/2015 by StewC (1 review written)

Overall, I was pleased with the service received from my Animal Friends insurance policy for my late greyhound. Timely payments were made without too many quibbles along the way. My only issue was around how they applied policy exclusions without discussing them me first. A form of validation and/or an opportunity to discuss options before the exclusions were applied would've been preferable. However, the final treatment cost for my dog was expensive and Animal Friends did pay on this within… Read Full Review

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★★★★☆

“Knee surgery claim settled.”

Written on: 06/07/2015 by Dragonartist (1 review written)

My recent claim for the dogs knee surgery was settled in full (ish) and quite quickly. There were only 2 negative aspects to the whole claims process. 1 was that I had to get the claim pre-authorised as it was going to be over a £1,000. This was time consuming, cost me more money to get the vets to complete the extra form, and delays with the processing meant we had to reschedule the operation until the pre-authorisation came through. Second negative was that my vets will not deal directly… Read Full Review

Theanswer's Response to Dragonartist's Review

Written on: 06/07/2015

Pre-authorisation within the hour and same day payments direct to your vet!

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★★☆☆☆

“BEWARE WITH ANIMALS OVER EIGHT”

Written on: 06/07/2015 by McDermott75 (1 review written)

I have to start by saying, I have always received prompt service with payments, very sympathetic staff and reasonable yearly premiums. However, once you're suckered in and your pet reaches eight, its payback time. My dog had some serious issues and removal of a lump towards reaching eight and it took time to stablize her. It was open season when her eighth year payment was due from £28 to £56, ok not too bad, then the following year £90, then last year £135.00 which was getting a little… Read Full Review

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★★★★★

“Reliable pet insurance ”

Written on: 06/07/2015 by LeMaGu (1 review written)

Ever since I have been with Animal Friends I have experienced nothing but utmost professionalism and friendliness from all staff I have been in contact with. All claims have been processed within 14 days without fail and come straight back into my bank account, which is really convenient. I know I can rely on your service which has been of great importance when my cat has been ill and in need of urgent medical care. Thank you for a world class service!… Read Full Review

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★★★★★

“Animal Friends The Best!”

Written on: 06/07/2015 by Kemp381 (1 review written)

Fantastic customer service received from Animal Friends following my first claim. No hassle, no quibbles, even though one answer on form mistakenly omitted, this was quickly dealt with and immediate reimbursement made. I have recommended Animal Friends to a number of people now and they are also very happy with the service and extremely reasonable premiums. The fact that Animal Friends also donate funds to animal charities was a deciding factor in my choosing them… Read Full Review

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★★★★★

“Fast, efficient and smooth process!!”

Written on: 06/07/2015 by Bidzta (1 review written)

My Staffy recently had to have a cruciate ligament repair, this turned our very costly. Fortunately thanks to Animal friends only the excess deposit was required and Animal friends took the stress of the rest of the bill away by dealing with the vetinary practice direct. Wishing days of surgery Animal friends had completed the transactions and the bill was paid which enabled me to focus on the recovery of my pet and not the financial side. Very impressed and very happy with this service… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY!! ”

Written on: 06/07/2015 by 305Shaffer (1 review written)

I used animal friends thinking they would give me a good service how wrong was I !! We got this insurance out when my dog was around 5 years old. 6 years later my dog became ill and needed an operation also medication total cost £1790 paid in cash thinking I could claim this back. When claiming they then told me they would take 35% off us as my dog was over 10 years old. Plus £50 excess fee. I agree in the smallest of small prints !! it did state this however having the insurance for… Read Full Review

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★★★★★

“I have been very pleased with the way my latest claim...”

Written on: 05/07/2015 by MelinaMcCollum (1 review written)

I have been very pleased with the way my latest claim I have had to make was dealt with. The vets did the main work with the claim and dealt with the insurance company. Very hassle free for me… Read Full Review

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★★★★★

“good service no hassle”

Written on: 04/07/2015 by fox.s4 (1 review written)

Do easy to sort out only made 1 phone call im very happy that i am with animal friends… Read Full Review

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★★★★☆

“Recent Claim”

Written on: 01/07/2015 by Larsen95 (1 review written)

My beloved cat Joe was recently extremely poorly with severe anaemia. He had to be hospitalised and the whole experience was extremely upsetting and stressful. His vet and hospital bill ran up extremely quickly and without insurance it would have caused us great financial burden. We are therefore extremely grateful that you paid out promptly and kept us informed of the status of the claim. Joe is fully recovered now and we can put the whole experience behind us. Thank you for your… Read Full Review

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★★★★★

“No quibble pay out!”

Written on: 30/06/2015 by gaz999 (5 reviews written)

It was a no quibble claim for around £700. I was very pleased with the service received and would recommend Animal Friends to anyone… Read Full Review

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★★★★★

“Vet fee Claims”

Written on: 30/06/2015 by xmMcManus288 (1 review written)

Most pet insurance companies are unwilling to insure older pets, even if you have been their loyal customer for many years. Animal Friends are a wonderful exception to this. They insured my 13 year old spaniel and when my pet needed veterinary attention, Animal Friends settled the bill directly with the vet practice (minus the excess)… Read Full Review

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★★★★★

“would recommend very quick payout”

Written on: 30/06/2015 by angiem3 (1 review written)

Hi this is the first time I have had to claim as my cat sadly got hit by a car and was taken to Morley vet hospital, the bill came to £1,500 which Animal Friends paid no qualms and then paid for ongoing treatment at my own vets, my only issue is having to ring an 0844 number but apart from that would highly recommend… Read Full Review

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★★★★★

“best insurance i have experienced”

Written on: 30/06/2015 by waple (2 reviews written)

when i joined animal friends insurance i did not know how good they were i only joined this year and i had to make a claim they were quick to respond fantastic hopefully i will stay with them for years to come and i would recommend them to everybody just hope they do not put my insurance up to much next year thankyou… Read Full Review

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★★★★★

“A Service that Excelled”

Written on: 29/06/2015

I discovered my dog had a number of lumps, which the Vet thought should be removed. I downloaded a claim form from Animal Friends, completed my part and the vet completed the medical bits. Paid my Excess to the Vet. My dog was successfully operated on and some time later, I was sent a letter from Animal Friends to say that they had settled the balance with the Vet. Excellent service from the insurer and good to know that your pet was being looked after medically… Read Full Review

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★★★★★

“peace of mind”

Written on: 28/06/2015 by Rodriguezbn287 (1 review written)

Easy to access and complete the claim form. Friendly and helpful advice over the phone. Would highly recommend to everyone looking for reliable insurance for their pet… Read Full Review

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★★★★★

“Excellent”

Written on: 28/06/2015 by MelinaMcCallum (1 review written)

Great customer service and help with our claim, can't recommend highly enough. Although cost of policy did increase the week after the claim… Read Full Review

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