Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.6 / 5
69% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★☆☆☆☆

“PLEASE AVOID, PLEASE READ THIS”

Written on: 27/01/2015 by 180Soto (1 review written)

I had a Golden Retriever 7 years old who had a tumour on his gum which was cancerous. Submitted a claim thinking everything would be fine as its cancer and surely they will pay out. Think again! They used the dental and gum exclusion in the policy to avoid paying. How disgusting it that? Therefore we couldn't afford to pay the thousands of pounds worth of treatment and he had to be put down. Animal friends said that's just the way it works sometimes with insurance policies! They were not… Read Full Review

Gaznat's Comment

Written on: 27/01/2015

So many get out clauses, they are a joke...so sorry about your needless loss

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★☆☆☆☆

“AVOID, AVOID!”

Written on: 26/01/2015 by 254Massey (1 review written)

Been with them for a couple of years and claimed for the first time. unfortunately for me it was just after the renewal date, so they asked for 2 x £99 deposits for same condition, as it was from year to year! Then when we put the claim in (my dog was drinking an unusual amount of water. Tests for diabetes etc), luckily nothing untoward was found however they refused to pay stating this was a 'behaviour problem' which is not covered, in one of their numerous get out of paying clauses… Read Full Review

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★★★★★

“very good insurance”

Written on: 26/01/2015 by mnSchofield88 (1 review written)

I have both my dogs insured with animal friends and have unfortunately had to claim for them both once. The 1st claim took a couple of months due to lost forms. But the second claim was all sorted and vet balance paid in my account in a month. To be honest i have two large breeds and there insurance was coming up very expensive with other insurer's and animal friends were one of the cheaper ones. I was a bit worried at first about insuring the dogs after reading reviews but i schould not have… Read Full Review

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★☆☆☆☆

“Any excuse not to pay out”

Written on: 25/01/2015 by Sbean (1 review written)

Proves you get what you pay for. Yes they were cheaper than some of the other insurers and I knew the excess was £99.00 with a further deduction of 30% per claim but when my poor cat became ill and the vets had to carry out four tests to establish the cause AF treated each test as a separate claim and refused to pay out for diarrhoea. In fact it transpired he had bowel cancer and diarrhoea was simply one of the symptoms and was therefore covetable I never did get a full payout or a refund of… Read Full Review

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★★☆☆☆

“Don't Pay when needed”

Written on: 23/01/2015 by Young95 (1 review written)

You think you have great cover, they change the small print year on year - so you can't keep up. When you need them, the lump all your pets conditions into one and refuse to pay. The 35% co-payment comes out of your benefits, so this reduces your cover significantly. AVOID AT ALL COSTS… Read Full Review

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★★★★★

“Claim settled in full very quickly.”

Written on: 23/01/2015 by dmMcCormack131 (1 review written)

Claim settled in full very quickly… Read Full Review

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★★★★★

“brilliant, easy, paid Up! ”

Written on: 22/01/2015 by MikaelaDolan (1 review written)

Simple form, great communication.no hassle. Go for animal friends, saved me a fortune. A small monthly direct debit for a piece of mind… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 22/01/2015 by Renee190 (1 review written)

The continuation of the claim has been so easy… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/01/2015 by Montgomery1966 (1 review written)

Not really a lot to say other than the service was excellent and our claim for our cat's vets bill following a short illness was dealt with very quickly and the costs involved refunded direct to my bank account. No quibbles and very straight forward… Read Full Review

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★★★★★

“Very Quick and Uncomplicated”

Written on: 22/01/2015 by Floodsy425 (1 review written)

My new cat developed bladder problems. 5 vet stays (including 3 of them being overnight emergency call outs) and each time Animal Friends has been quick to process the claim. I love that Animal Friends offer "lifetime" insurance so that your pets condition doesn't become a "pre-existing" condition the following year. No one likes to think about the bad things that can happen to our pets and insurance can be expensive - especially when you figure that you "might" not need it... However, Animal… Read Full Review

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★★★★★

“No Hassle Claim!”

Written on: 22/01/2015 by Braxton236 (1 review written)

From start to finish my claim was dealt with efficiently and with ease. All questions I asked were answered fully. This was my first claim through pet insurance, and I was very hesitant, thinking that I would have lots of problems! My claim was for quite a lot of money after my cat having a RTC just before the Christmas period and I was worried it may take a long time for the money I had paid the veterinarians to be returned. To my relief and shock, the money was back in my bank account… Read Full Review

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★★★★★

“pet insurance review”

Written on: 21/01/2015 by linset (1 review written)

excellent service and very speedy payment just what the customer needs when their pet is having problems. Spoke on telephone with agents and all were very helpful… Read Full Review

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★☆☆☆☆

“do not have animal friends”

Written on: 21/01/2015 by ferguson44d (1 review written)

this company should be avoided at all costs.they constantly bombard you with information about how good their policies are and how much they give away.i subscribed for nearly three years thinking they were good until I eventually needed to claim and low and behold all sorts of conditions were triggered which in turn left me three hundred pounds out of pocket. You have been warned !!!!!!!!!… Read Full Review

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★★★★★

“easy and prompt”

Written on: 21/01/2015 by Gillespie87 (1 review written)

fast and efficient , no quibble claim… Read Full Review

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★★★★★

“Helpful staff, straightforward claiming”

Written on: 21/01/2015 by Prince316 (1 review written)

No problem claiming and it was easy to get through to speak with someone on the phone who explained the whole process. Claim came through shortly after AF received all my paperwork. I would recommend them… Read Full Review

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★★★☆☆

“Less Than Half”

Written on: 21/01/2015 by 89Carlson (1 review written)

Was Not Aware of a hidden Excess. Read Small print. only found out when I got claim back from vets… Read Full Review

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★★★☆☆

“A little judgemental”

Written on: 21/01/2015 by Riyan395 (1 review written)

Overall my experience with animal friends insurance has been very good and I would recommend to a friend. (I have 2dogs insured with them) However I have to say that I am a little disappointed with my recent claim, my dog was injured in a dog fight (not his fault, completely) and needed stitches and a drain fitted, it was the second time he had been in fight, first time was more of a scuffle but did still need some medication. He is a staffie cross and these dogs get a bad reputation often… Read Full Review

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★★★★★

“account settlement”

Written on: 21/01/2015 by HannahFlores (1 review written)

Left paperwork with vet to be sent onto insurance company for claim for x-rays etc. While owners were out of the country Animal friends paid the vet promptly and kept them informed by email of the outcome. Fortunately only 2nd claim in 8 years and both occasions have been settled and resolved quickly and efficiently. best pet insurer I've dealt with yet. … Read Full Review

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★★★★★

“Help when I needed it”

Written on: 21/01/2015 by zzPerez260 (1 review written)

I have 3 housecats, I have insurance just in case but presumed I would never need it. My 9 year old cat suddenly became ill without any warning. I rushed him to the vet and even though he didn't have any major surgery, the overall bill for a week in the vets was more than £2400. I had only been with Animal Friends for a few months and had only paid about £50 in monthly payments for this cat. My vet filled in the form for me and within a couple of weeks Animal Friend paid the settlement direct… Read Full Review

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★★★★★

“Customer Satisfaction”

Written on: 21/01/2015 by BethanyMcCollum248 (1 review written)

Fast, Efficient, Accurate. Excellent customer service. Would recommend the company to family and friends… Read Full Review

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