Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★☆☆
3.4 / 5
64% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Always had first class service. My dog has an ongoing...”

Written on: 30/08/2014 by Keont409 (1 review written)

Always had first class service. My dog has an ongoing complaint and we have never had any problem getting settlement. We appreciate the help from animal friends… Read Full Review

Report this review
★★★★★

“Peace of mind ”

Written on: 30/08/2014 by nqBell407 (1 review written)

Great support & claim process, insurance coverage and fast payment all offering a policy whiches gives peace of mind allowing you to worry about whats important caring for your fluffy friend… Read Full Review

Report this review
★★★★☆

“Happy to help.”

Written on: 29/08/2014 by gbeaumont (1 review written)

The level of cover provided under the Prime Plus policy is very comprehensive and provided great peace of mind when we started a claim process for our now sadly departed patterdale terrier. With the help of our veterinary practise a number of direct claims were made and continuations supported. The initial submission did require a greater level of health history which wasn't quite clear who would retrieve this information as Vets commonly need to be approached from a insurance company before… Read Full Review

Report this review
★★★★★

“Stress free”

Written on: 29/08/2014 by ValeryBennett (1 review written)

Very helpful and stress free, would recommend to family and friends :)… Read Full Review

Report this review
★★★★★

“all aspects of claim great”

Written on: 28/08/2014 by Shawn393 (1 review written)

was pleased with all contact i had with your staff also the vet practice had no problem when they dealt with your claims department so therefore was completely satisfied thank you all for way my claim was dealt with… Read Full Review

Report this review
★★★★★

“Simple quick and efficient”

Written on: 28/08/2014 by MareliAustin168 (1 review written)

Excellent service recieved with very straight forward paperwork, and prompt payment straight in to bank account. No fuss no bother, renewed my policy with no hesitation. Thank you… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 28/08/2014 by TimothyRoss (1 review written)

Cannot praise animal friends enough with the way they have dealt with my claim ,from initial telephone conversation to discuss claim to the quick settlement… Read Full Review

Report this review
★★★★☆

“Claims”

Written on: 28/08/2014 by Owensys169 (1 review written)

I have ongoing claim following discovery of mass cell Tumour on my dogs leg. As with any insurance the value of your policy and product is determined as to how a claim is dealt with. I have found AAnimal Friends to be co operative and very efficient in dealing with my initial claim and continuing treatment claims. They have also responded promptly to me email enquiries… Read Full Review

Report this review
★★★★★

“Professional and helpful”

Written on: 27/08/2014 by RavenNichols (1 review written)

Animal friends have been absolutely fantastic from start to finish a very professional service. They helped me along all steps of the claim over the phone during a very stressful time when my horse was in hospital. The claim went through promptly and the paper work was very clear. It was such a relief that the vets bills were covered and also that I was able to speak to knowledgable horsey people over the phone who understood the condition. Thank-you Animal Friends… Read Full Review

Report this review
★★★★★

“Supportive & reliable service”

Written on: 27/08/2014

We are very fortunate that we chose to insure our two dogs with Animal Friends. They are crossbreed rescue dogs and since taking them on nearly 5 years ago we have needed to make several claims. All of the claims have been dealt with swiftly and with a minimum of fuss and always in time to pay the credit card bill! We have particularly appreciated this with the more serious claims- one of our dogs has been diagnosed with non-aggressive lymphoma and Animal Friends have helped in making this… Read Full Review

Report this review
★★★★★

“Needed to make a claim for my elderly boxer dog, done...”

Written on: 27/08/2014 by 255Leslie (1 review written)

Needed to make a claim for my elderly boxer dog, done through vets was straight forward. Prompt payment… Read Full Review

Report this review
★★★★★

“Great service ”

Written on: 27/08/2014 by bhHowe182 (1 review written)

Great price with excellent covrr… Read Full Review

Report this review
★★★★☆

“Very happy pet”

Written on: 27/08/2014 by Anak399 (1 review written)

Claim submitted for operation on pet dog. Claim form completed with the vet and payment made directly to the vet. Everything went through smoothly and Animal Friends notified me on completion. Only required payment of excess. Hopefully, I won't need to make any further claims. From my personal experience I would recommend Animal Friends pet insurance… Read Full Review

Report this review
★★★★★

“Dealing with claims was no problem”

Written on: 27/08/2014 by IsabelaHowe (1 review written)

Animal friends insurance were excellent in dealing with my dogs claim he had to have lots of scans and tests to find out what was going on with him the outcome was good and I didn't have to worry about anything animal friends insurance dealt with it all. I would definitely recommend them… Read Full Review

Report this review
★★★★★

“annie! the accident prone dog”

Written on: 27/08/2014

Very satisfied with this animal insurance, my dog appears accident prone, had 3 GAs in 8 months! for deep lacerations… Read Full Review

Report this review
★★★★★

“Handing my Claim”

Written on: 27/08/2014 by 353Daly (1 review written)

Really easy to make my claim Very happy it didn't take to long as had a poory horse who needed meds quicky… Read Full Review

Report this review
★★★★★

“Excellent”

Written on: 27/08/2014 by 231Madden (1 review written)

I thought the service excellent. My claim was processed promptly and paid in full. Even the covering letter was charming, expressing the hope that my pet had now recovered completely. I could not have asked for more… Read Full Review

Report this review
★★★★★

“Help for Hector”

Written on: 27/08/2014 by DeshawnGomez494 (1 review written)

The vet dealt direct with Animal Friends which helped us focus on Hector's recovery. Full peace of mind and no quibbling . Thoroughly recommend this insurance company to anyone… Read Full Review

Report this review
★★★★★

“Very happy with the service, dealing directly with vet...”

Written on: 27/08/2014 by Maxwellvu432 (1 review written)

Very happy with the service, dealing directly with vet took pressure off me to find large sum of money up front, would recommend animal friends to all my family and friends… Read Full Review

Report this review
★★★☆☆

“Small print”

Written on: 27/08/2014 by Emery119 (1 review written)

The claim took an average time but I was not made aware go the clause that states that you only pay a proportion as my dogs are older This should db made clearer It would not have changed my choice of using you but I was a little shocked at the amount I was refunded Marion Costin- ford… Read Full Review

Report this review
overview