Animal Friends Pet Insurance Reviews - www.animalfriends.co.uk

★★★★☆
4.3 / 5
2820
85% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.co.uk

Animal Friends Pet Insurance - www.animalfriends.co.uk
Animal Friends Pet Insurance - www.animalfriends.co.uk

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Latest Reviews

★☆☆☆☆

“Poor claims service - Beware!!!”

Written on: 19/01/2017 by Quinlan30 (1 review written)

On the website it quotes claims are settled in 5 - 7 days, although it does mention that they are experiencing a high volume of claims so may take longer. Just got off the phone and as of today they are just processing claims dated 21st December and have no idea of when they will get round to my claim dated 30 December. If you call them they will quote a minimum of 3 to 4 weeks! Once I've got this claim sorted I definitely will be changing… Read Full Review

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★★★★★

“Easy to claim. Just fill the form out. Send it off and...”

Written on: 19/01/2017 by Welshgb23 (1 review written)

Easy to claim. Just fill the form out. Send it off and wait. The payment went into my bank fairly quickly. Very happy overall… Read Full Review

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★★★★★

“Friendly service ”

Written on: 19/01/2017 by Koch289 (1 review written)

Very efficient and dealt directly with the vet to make sure every thing went through quickly. Our black lab has recovered after his opp-oration when he ate a needle. Knowing we had insurance in place was peice of mind. Thank you… Read Full Review

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★★★★★

“Smooth transaction”

Written on: 18/01/2017 by PercyPumpkin (2 reviews written)

I was pleased with how quickly my claim was paid. From the time my vet generated the claim until it was paid out took 28 days. I have waited much longer with other companies. The claim amounted to the figure I had expected. All in all a smooth transaction… Read Full Review

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★★★★☆

“My Cat insurance ”

Written on: 18/01/2017

I have my 2 cats insured with animal friends, and when 1 got ill and had to have a small opp, I had no problem dealing with them, they were very friendly and helpful, the only bad thing to say is that they weren't very quick coming back to me, but it was over the Christmas period, so I'm sure they were just very busy at the time. I did get my money back, so no problem… Read Full Review

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★★★★☆

“repayment of vets bills”

Written on: 18/01/2017 by janforrest1 (1 review written)

my dog requires on going medication for epilepsy. i have received refund for medication within 3-4 weeks of application. just have to pay £100 excess each year. would prefer repayment to be a little quicker… Read Full Review

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★★★★★

“Insurance Claim”

Written on: 18/01/2017 by Copeland46 (1 review written)

Have been with Animal Friends now for a few years and always been happy with there service… Read Full Review

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★★★★★

“Great service ”

Written on: 18/01/2017

Our poor dog has a long running problem but there has never been any problem with payments,the payments being made directly to the vet saves a lot of hassle and the problem of finding the cash at awkward times… Read Full Review

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★★★☆☆

“Claim process time too long, over 1 month”

Written on: 17/01/2017

Had to continually chase claim. Not processed as advertised. A shame as spoke to nice people. Please process claims as in said time scale… Read Full Review

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★★☆☆☆

“Terrible customer service ”

Written on: 17/01/2017 by Yvettelou1 (1 review written)

I called AF the morning I knew my cat needed to see the vet after he had an accident. I was strapped for cash so I asked if they could pay directly to the vet if I paid the excess. The person said "yes that's no problem, just get them to ring us and we'll sort it straight away" so I duly go to the vet and told him we were insured with AF and that he had to call them to sort a direct payment. When he rang (I was with him at the time) he was told that they could not pay him directly as it was a… Read Full Review

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★★★★★

“Received payment quickly and without fuss. Claimed...”

Written on: 17/01/2017 by 264Shepherd (1 review written)

Received payment quickly and without fuss. Claimed via my vet so no complicated symptoms to try and explain. Excellent. Because of easy of claim, will happily renew with Animal Friends again. Does what it says in the name… Read Full Review

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★☆☆☆☆

“"NEVER USE AGAIN"”

Written on: 17/01/2017 by kenneth5152 (1 review written)

THIS COMPANY WILL NOT PAY FOR MY DOGS RECENT OPERATION...THEY SCRUTINISE EVERY PART OF THE POLICY TO AVOID PAYING OUT...EVEN THOUGH I HAVE PAID OUT 4 YEARS OF MONTHLY PREMIUMS....PET OWNERS BEWARE...VERY DISAPOINTED… Read Full Review

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★★★★★

“Very quick and effective ”

Written on: 16/01/2017 by 51Sanchez (1 review written)

Loved how quick they dealed with claim and worked along side vets to get dogs operation done quickly. Would highly recommend to family and friends… Read Full Review

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★★★★★

“Very impressive customer service.”

Written on: 07/01/2017

Our dog suffered an injury whilst away on holiday. Despite having 2 veterinary practises involved with her treatment, Animal Friends settled quickly and fairly. I thoroughly recommend them and will use them throughout the life of our dog… Read Full Review

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★★★★★

“Excellent”

Written on: 07/01/2017 by Wilsonja7 (1 review written)

Just brilliant really helpful on phone & prompt payment & direct claim works really well … Read Full Review

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★★★★★

“Help without hassle”

Written on: 06/01/2017

Have to be honest I hadn't heard of Animal Friends before insuring my dog with them but through Confused.com they were very competitive in price compared to my existing insurers. Sadly my lovely dog has been diagnosed with cancer (along with my husband) - not a good time all round for our household. I have to say that Animal Friends settled the first vet's bill so promptly I couldn't believe the speed! They consequently settled the continuation claim equally as quickly without any hassle… Read Full Review

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★★★★★

“On going treatment”

Written on: 05/01/2017 by Leslie267 (1 review written)

Animal Friends have been very proactive and covered all claims to-date with no hassles at all. I would highly recommend Animal friends pet insurance to others and cannot stress out how important such insurance and without it the cost for medications would have been very expensive… Read Full Review

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★★★★★

“Fast, no quibble payout”

Written on: 05/01/2017 by 420Warren (1 review written)

Setting up the insurance plan was really easy over the phone. When I had to make a claim it was also very easy. My dog had a suspicious large hard lump appear on his pin bone. Vet had never seen one there and it was close to his rectum which meant that if it was cancerous and left alone it would spread to an inoperable part of his body. So it was removed and sent for tests. Thankfully it was a sweat gland that had grown out of control and not cancerous. I paid the vet and the vet sent off a… Read Full Review

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★★★★★

“Quick service ”

Written on: 05/01/2017 by Lee286 (1 review written)

Service was quick and customer service team was very helpful would highly recommend this service. They were very organised when dealing with my claim… Read Full Review

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★★★★★

“The carere's insurer that cares!”

Written on: 05/01/2017 by Simpsoner216 (1 review written)

Very happy with the way Animal Friends operate. I waste no time booking an appointment at the vets for my dog Oscar as I know that once his needs are taken care of ;so are mine, as there is no delay with payment. Peace of mind is as important to the pet owner at these times,and so will always recommend Animal Friends for this reason. Well done for taking care of us and best wishes for a prosperous 2017!… Read Full Review

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