Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
4.1 / 5
1593
80% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“No problem”

Written on: 04/08/2015

My cat has been very poorly and Animal Friends have covered all his costs so far. Although as insurers cover can't go on forever, each contact with them has been helpful, and everything explained fully. I have been very happy with the cover and hope to continue insurance with them… Read Full Review

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★★★★☆

“Insurance claim”

Written on: 03/08/2015 by Koltonf274 (1 review written)

Paid out to my vet with no problems or issues ,but because my pet is over 8 years have to paid 35% myself… Read Full Review

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★★★★★

“Insurance claim completed”

Written on: 03/08/2015 by Velvet_Storm (1 review written)

Many thanks for a smooth claim with my Animal Friends pet insurance for a recent problem with one of my dogs. Claiming was a stress-free process, and I was kept informed throughout. Thank you… Read Full Review

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★★★★☆

“Hassle free”

Written on: 03/08/2015 by Jennycapell (1 review written)

Very good efficient service, printed form, filled it out and have to my vet. Then animal friends processed my claim… Read Full Review

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★★★★★

“Very straightforward claims process. ”

Written on: 03/08/2015 by Darionq47 (1 review written)

Very straightforward claims process… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/08/2015 by Skylarr155 (1 review written)

After only being insured for a month my dog was attacked and had to be rushed to the emergency vet to have his ear amputated. Animal Friends were so helpful and caring at such a worrying time. Settlement was very quick and hassle free. I would recommend Animal Friends to anyone with a pet… Read Full Review

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★★★★★

“good company”

Written on: 03/08/2015

I thought the service and explanation was very good. I have not used it yet therefore hoping the same if required… Read Full Review

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★★★★☆

“Speedily processed claims and very nice on the phone”

Written on: 03/08/2015

When I called through to explain my pet had had an accident and let them know my claim would be over 1k, the person on the phone was helpful and reassuring. My claim, which came to them in several parts, was speedily handled in a matter of days in each instance as the bits got to them. The only thing that stopped me giving a 5 was the lack of a 24 hour hotline - it would be good to know at the time of an accident, no matter what time it happens, that you're covered, rather than waiting till… Read Full Review

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★★★★★

“bambi is better now”

Written on: 01/08/2015 by roblynda1 (1 review written)

Dog was taken to emergency vets and after blood test found to have lactoacidosis. On drip overnight to rebalance salts and back to normal after a few days. Claim sorted without complications. Very grateful for fast, worry free settlement of vets bill… Read Full Review

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★★★★★

“Fantastic”

Written on: 01/08/2015 by Maddisonl1964 (1 review written)

Very easy service, fantastic prices and love the fact that it's a charity looking after animals. What more can you ask for? Would recommend to anyone and have already told family and friends about it… Read Full Review

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★★★★★

“Really pleased!”

Written on: 01/08/2015 by jgMerritt481 (1 review written)

Was really easy to choose & purchase the right insurance from the website. Very good price and hopefully be just as pleased when and if we have to make a claim… Read Full Review

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★★★★★

“Sensibly priced, multi pet discounts”

Written on: 01/08/2015 by Vaughan38 (1 review written)

Good level of cover with lifetime policies, very competitively priced compared to other insurers… Read Full Review

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★★★★★

“Absolutely fantastic service ”

Written on: 31/07/2015 by Furryboysmum (1 review written)

Very impressed with the service received after my cats road traffic accident. Staff were very helpful and knowledgeable and made me feel comfortable. Claims were settled quickly and easily with the money I had payed out going directly back into my bank account for the hospital bill. After completing a form with my vet receptionist the vet and insurance company deal directly with it. This has certainly been a great help when I was so worried about my pet. It was one thing less to worry about… Read Full Review

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★★☆☆☆

“Very disappointed ”

Written on: 31/07/2015 by Maxandjoey (1 review written)

Re my recent claim...from a positive point of view the girl I spoke to on the phone was very professional and helpfully explaining all the small print when I phoned to query the amount I was getting back compared to the amount I had claimed. However I was very disappointed at how little I got back. I must have received an email re renewal however I cannot find it so knew nothing about the 35% co payment now that my dog is 8. That's not your fault I can't find the email however I had asked on… Read Full Review

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★★★★★

“Fantastic help ”

Written on: 31/07/2015 by Tinker91 (1 review written)

I've recently had to claim with my pet insurance there was a couple of times I had to contact to get advice and was satisfied with advice everytime, very helpful with how to go about what I needed can't fault anything would definitely recommend to anyone else, quick and reliable every time as well… Read Full Review

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★★★★★

“No hassle, great service!”

Written on: 31/07/2015 by Kiddjz460 (1 review written)

Full claim approved within days for £1,800, payout extremely quick. Great service at a stressful time. I would highly recommend to anyone looking for a quality pet insurance provider… Read Full Review

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★★★★☆

“Happy customer ”

Written on: 31/07/2015 by mbuyteweg (1 review written)

I am very pleased the way Animal Friends has dealt with my claims with respect to my dog. Claims are dealt with swiftly and I find the cover extensive, especially for older pets. I would happily recommend Animal Friends's Pet Insurance to people looking to obtain pet insurance for their dogs, cats, horses or other animals. … Read Full Review

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★★★★☆

“Gizmo's insured ”

Written on: 31/07/2015 by Suterlinda (1 review written)

I have only just taken out this insurance so can not comment on service at moment . I was very happy with the service I receieved and the price was very good to… Read Full Review

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★★★★★

“great no fuss paid out on claim”

Written on: 31/07/2015 by lola-909 (1 review written)

no issues - very easy to claim 100% happy - what more could you want… Read Full Review

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★★★★★

“Best available for our girl”

Written on: 31/07/2015 by yamsteroo (1 review written)

AF are so easy to deal with - we had to claim on a previous policy and they were compassionate yet professional throughout what was a traumatic experience for us. Now they offer even higher levels of cover with a very fair approach to older pets in particular, I wouldn't consider anyone else… Read Full Review

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