Animal Friends Pet Insurance Reviews - www.animalfriends.org.uk

★★★★☆
3.9 / 5
1159
74.0% of users recommend this
  • Customer service

  • Value For Money

Media Gallery for Animal Friends Pet Insurance - www.animalfriends.org.uk

Animal Friends Pet Insurance - www.animalfriends.org.uk
Animal Friends Pet Insurance - www.animalfriends.org.uk

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Latest Reviews

★★★★★

“Really good service”

Written on: 17/04/2015

My cat became poorly and although I hadn't been with you long you were really helpful and fast. Thank you… Read Full Review

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★★★★★

“friendly honest insurance”

Written on: 17/04/2015 by SnoozySue (1 review written)

unlike some insurances i have heard about, i have found Animal Friends to be caring friendly and straightforward. Easy to contact and chat to on the phone and payments made as policy states. Always recommend them to friends and family and anyone else who's listening!… Read Full Review

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★★★★★

“Exceptionally fast service”

Written on: 17/04/2015 by Charlie2348 (1 review written)

My claim was dealt with very quickly. The money was paid straight into my bank account without any delay. No waiting a week for a cheque to clear once I had got to a bank to pay it in. The whole process was much easier than I had anticipated it would be. Animal Friends definitely get my vote… Read Full Review

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★★★★★

“No hassle”

Written on: 17/04/2015 by Chace77 (1 review written)

Really impressed. Treatment was covered promptly… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/04/2015 by Suebrent (1 review written)

So straight forward. Requested a claims form and received it within 2 days through the post. Easy to fill out and claim went through without any problems. Would definitely recommend Animal Friends to all my family and friends… Read Full Review

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★★★★☆

“They paid out, what more could I ask for!”

Written on: 17/04/2015 by Yosefb461 (1 review written)

Recently had to make a claim due to a tumor on my poor mute. Found the claim process fairly simple and was happy with the communication. Only slight issue I had was when I had to clarify a period on my pets medical history when she hadn't been to the vet for several years but after Animal friends rang my vet this was quickly sorted and the claim settled. Through-out the process I was very happy with the efficiency and speed of communications (emails), it must of been only about 2 weeks from… Read Full Review

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★★★★☆

“Great service”

Written on: 17/04/2015 by Happypet (1 review written)

Dealt with my claim direct with my vets, was hassle free and gave me peace of mind. I have just been able on concentrating getting my pet better. Thank you for a great professional service and would highly recommend… Read Full Review

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★★★★☆

“Managing stress”

Written on: 16/04/2015

Excellent communication and response times. Both claims were handled without delay… Read Full Review

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★★★★☆

“very easy to deal with”

Written on: 16/04/2015 by YaritzaAllen1958 (1 review written)

animal friends were very easy to deal with, they were helpful friendly and made the process easy, they sent the claim form out very quickly settled the vets bill quickly as well, I really liked the fact that animal friends pay directly to the vets meaning that I only had to pay the excess, I wouldn't have been able to afford the vets bill if it had been the other way round, the situation with my cat was stressful and upsetting but animal friends were so to good, there weren't any queries or… Read Full Review

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★★★★★

“Excellent company ”

Written on: 16/04/2015

Fantastic service! Payment fast! Never even had to telephone animal Friends . Filled in form And payment made within days. Hiighly recommende! Thank u animal Friends :)… Read Full Review

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★★★★★

“Very quick payout”

Written on: 16/04/2015 by alfiemoon1981 (1 review written)

Always friendly staff and a very quick and hassle free payout didn't even have to ring up to chase them up. Very pleased with the overall service… Read Full Review

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★★★☆☆

“Helpful to a point however not told about 'whole life'...”

Written on: 16/04/2015 by Suehenderson63 (1 review written)

Helpful to a point however not told about 'whole life' policy when took policy out and now that I have made a claim am advised that this particular condition will no longer be covered as I didn't have a whole life policy. My dog is now susceptible to this particular condition which I can now not get her insured for. Would have been happy to take out a whole life policy at the outset if I was advised about it and would be happy to pay a higher premium if I could cover this condition going… Read Full Review

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★★★★★

“Excellent Pet Insurance”

Written on: 16/04/2015

In a very difficult time with an emergency with one of our Pets animal friends were excellent not only were they very supportive when I rang they also completed my claim quickly and let me know exactly what I was covered for in the future. Very happy with the service… Read Full Review

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★★★★★

“Friendly and quick settlements!”

Written on: 16/04/2015

I can highly recommend Animal Friends Pet Insurance! I've used it for both my dogs and have always been very pleased with the service and the quick settlements. From the website it's easy to select the most suitable insurance for my needs, with clear information about all the different level of insurance and a good choice of options. It feels good to know that my dog has the cover he needs - whatever might happen!… Read Full Review

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★★★☆☆

“hospitalisational of cat with vets ”

Written on: 16/04/2015 by RodolfoJackson (1 review written)

Claim went through quickly after vets were able to submit direct to animal friends but did not pay the full amount of the claim due to costs of hospitalisation being more than what is paid over a 24 Hour period i.e. maximum of £100 for nursing care etc. Apparently because the wording we reserve the right to get a second opinion from our vet advisor covers animal friends it is deemed that the policy holder accepts these terms. How can they accept them if they do not know what is covered within… Read Full Review

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★★★★★

“Excellent service, dealt with in a very professional,...”

Written on: 16/04/2015 by Medinawk454 (1 review written)

Excellent service, dealt with in a very professional, yet very friendly way… Read Full Review

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★★★★★

“No fuss settlement”

Written on: 14/04/2015 by DaisyGriffin (1 review written)

Claim settled without any hustle and in a very short time , even the company's decision to deduct certain amount of money from payment was overturned and paid following evidence showing why it should not be deducted. Thank you for listening. Well done… Read Full Review

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★★★★☆

“Courteous service as always”

Written on: 13/04/2015

Friendly helpful service on the phone and prompt payment of claim, Thankyou… Read Full Review

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★★★★☆

“Handled claim quickly ”

Written on: 12/04/2015 by JeremyDrake276 (1 review written)

Was very pleased with how my claim was handled staff at the end of the phone very helpful and once each section of the claim was sent in the money was paid very quickly I have now complaints the only reason did not give five stars is due to Certain costs not covered in the policy… Read Full Review

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★★★★★

“Easy to claim, prompt payment. The vet screwed up, I...”

Written on: 12/04/2015 by EzekielWatson345 (1 review written)

Easy to claim, prompt payment. The vet screwed up, I spoke to someone your end who explained what needed doing, money received in about a week. Very pleased… Read Full Review

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