E & L Pet Insurance Reviews - www.eandl.co.uk

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E and L Pet Insurance www.eandl.co.uk

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Latest Reviews

★☆☆☆☆

“Pet insurance”

Written on: 10/07/2014 by Coylegc280 (1 review written)

Have to pay vets then claim money back from eandl and this takes a very long time you have to pester them all of the time and they make one excuse after another as to why they don't pay out.My advice stay well clear of this company… Read Full Review

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★☆☆☆☆

“Let Down”

Written on: 10/07/2014

We have never ever made a claim on any pet insurance before so we're not exactly 'serial claimers' so when, finally, we felt financially compromised by our rising vet bill we decided to put in a claim for some help, this company wouldn't pay out. Felt very let down… Read Full Review

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★☆☆☆☆

“E&L short for Evasion & Lies! ”

Written on: 27/06/2014 by AlinaColeman150 (1 review written)

Having paid insurance for our dog for 10 years, this company have moved the goalposts without telling us. The excesses were changed without written notification, we only discovered when the payout which arrived a full 8 weeks after the claim was made was almost half what we were expecting. Apparently we were notified by email rather than post which is not what I have requested and needless to say I haven't received these emails. Awful company - do avoid at all costs… Read Full Review

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★☆☆☆☆

“Beware - they quote one amount and charge account ...”

Written on: 25/06/2014 by albob (1 review written)

Beware of their practices and check your bank account - they put one amount on the policy / direct debit form but charge a different amount. Have gbp 10.32 on my direct debit form and a policy but they've charged gbp 15.06. When confronted tried to weasel out stating some obscure options on page 15 of the policy. When threatened to go to Financial Ombudsman quickly "offered to reimburse as a sign of good will". It is definitely unethical and maybe even illegal behaviour… Read Full Review

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★☆☆☆☆

“Awful experience ”

Written on: 25/06/2014 by Morrismk454 (1 review written)

I have had my horse insured with this company for 3/4years, In this time, I had my rugs stolen, which on my policy said they were coverd, rang them up, refused to pay Out at all. Then recently I lost my horse to a tumor, now I read the small print, yes it says about death by internal is not covered, but Vets fees for internal injuries were NOT in the small print as an exclusion, yet still they refuse to pay! Awful company that do nothing all for there customers, Sorely disappointed, huge… Read Full Review

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★★★★☆

“Horse Insurance Payout”

Written on: 20/06/2014 by MacieMorris35 (1 review written)

Paid out just short of £9k for two separate claims made within 2 months of taking insurance out & disposal costs when my horse was PTS Excellent value for money, customer service wasn't great at the time but always got a reply eventually (just slow) and since has improved. Did take 6 weeks to pay, but paid never the less and did pay some direct to my vet when requested Now have two horses insured with them and happy, have noticed the price 'creeping up' but doesn't everything?? I was advised… Read Full Review

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★★★★★

“First class service ”

Written on: 19/06/2014 by 116Blackburn (1 review written)

Submitted a claim for my puppy's broken leg only took out insurance few days before she decided to throw herself down the stairs and they paid out within 14days no hassle and in full. Top class service They also paid out for my horses kissing spine last year with no problems at all. Would recommend to anyone… Read Full Review

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★★★★★

“Pet Insurance”

Written on: 18/06/2014 by remada (1 review written)

I was really surprised to read all the bad reviews of E&L. We have two elderly cats insured with them. They were both 11 years old when we insured adn their premiums were £6.80 and £7.90 per lunar month. (not sure why one cat is more expensive than the other??) Anyway, the cat with the lower premium, we have never had to claim for, but our other cat with the £7.90 premium had problem with his thyroid. After many blood test, pills, and investigations, he went to London for Radiation… Read Full Review

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★☆☆☆☆

“Public liability cop out !! ”

Written on: 16/05/2014 by London203 (1 review written)

Got knocked over in a public park by a totally out of control lurcher running flat out . My knee totally ruptured. Hospitalised, off work 10 months , two knee operations £10,000 in debt . Dog insured with E and L Insurance inclusive of public liability. Company refusing to pay as I have to prove the idiot owner was negligent in letting her dog approach people at full speed without considering the possibility that it could cause an accident !! E and L seem to be under the impression that… Read Full Review

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★★☆☆☆

“Horse and rider insurance”

Written on: 10/05/2014 by 103Slattery (1 review written)

They have a great way of luring you in with the reasonable first year premium. .thats where the great ends!! I had never ever claimed on any policy until last year. My horse needed investigations and on going medication. Simple and clear to understand to anybody, except e and l!! They tried their uttermost to wriggle out of paying the claim by imposing ridiculous exclusions on my policy that with the help of my vet were lifted as they were just pure make believe. After the claim was… Read Full Review

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★☆☆☆☆

“Don't even think about it.”

Written on: 01/05/2014 by 149Reid (1 review written)

Key Points: You have to pay vet direct then request reimbursement. We waited months for our money back and had to send lots of letter/e-mails calls to the manager to eventually get it. Dog had past away and I called them to cancel the insurance, they still tried to take money out for the following month. Dog was ill for a long time before passing and vet couldn't work out what was wrong and tried lots of different test for things that it could have been, they charged us twice the policy… Read Full Review

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★☆☆☆☆

“Simply terrible. Total rip off didn't pay our! ”

Written on: 29/04/2014 by Dobsonsm310 (1 review written)

Simply terrible. Total rip off didn't pay our! … Read Full Review

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★☆☆☆☆

“Adding optional 'benefits'”

Written on: 23/04/2014 by AmiyaKrause (1 review written)

Called E&L to find out why £16.03 had been taken from my account, as oppose to the £6.53 quoted at renewal. I found out that I had (at a cost of £2.25 each per month!) Premium Waiver, Legal Helpline, Policy Upgrade, Policy Plus and a 0.50p credit card collection fee. These were called optional 'benefits' the only person this will be benefiting will be thier general manager! I invited the young lady to show me where in the documents,it states, that they will be taking £16.03 from my account… Read Full Review

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★☆☆☆☆

“Issue with payment for alternative treatment”

Written on: 09/04/2014 by AJTD (1 review written)

Have been with this company for just over 4 years and on the whole they have been good, although they take forever (average of 6 weeks) paying the claim. Last year on renewal of my lifetime cover policies they had tried to change my terms & conditions but I refused to take them on board - as was my right. I made a claim for hydrotherapy for one of my dogs and they refuse to pay the claim stating that I had reached my maximum. They changed my policy without confirming it with me. I have written… Read Full Review

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★☆☆☆☆

“Price hikes, lost paperwork and slow, slow slow, payment”

Written on: 20/03/2014 by LeahBatchelor1994 (1 review written)

I wish there was a zero! They would get it!! Price hikes over a year of 90% for no changes in one of our dog's condition. She was and is fit and healthy. So arrogant and rude it beggars belief. Not afraid to lie, delay, lose paperwork and without constantly chasing will make you waits for months before an payment is made. You will have to fight even if you claim is accepted, as they arbitrarily take off far more than any excess, for drugs/treatments that are signed off by the vet and… Read Full Review

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★☆☆☆☆

“HORRIFIC”

Written on: 18/03/2014 by ufPayne7 (1 review written)

AVOID AVOID AVOID AVOID AVOID AVOID. If I could give this so called company -0 stars I would. Can not stress enough how truly disgusting this company are. I've suffered at the hands of this company for the last year as I stupidly insured my beautiful horse through this shower. Hopefully through this post I will stop at least 1 person going through the heartache an hell I've suffered for a year due to this throughly vile, disgusting, heartless, incompetent shower… Read Full Review

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★☆☆☆☆

“Price Hike, from GBP 10,95 2 years ago to GBP 19,95...”

Written on: 01/03/2014 by crommerts (1 review written)

Needless to say when I can got the latest renewal letter (GBP 19,95 per 28 days) it was very easy to cancel my Pet Insurance with E&L as it was only GBP 10,95 (with better and wider coverage) on January 2012. So a massive 82% price-hike in 2 years time, a little bit steep I thought. I even wrote them an E-mail but got no response other than a cancellation notification. Not impressed with their pricing policy and not impressed with their customer service. Please steer away from this company, if… Read Full Review

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★★★★★

“EXCELLENT SERVICE AND PAID OUT IN FULL PROMPTLY - ”

Written on: 05/02/2014

Very happy with the cover provided. We had lifetime cover for our dog and they have so far paid out over £9000 and this includes paying for all the hydrotherapy and acupuncture. I would highly recommend this company. The customer servie is outstanding. The specialist's fee covered one and a half months and the policy covers £5000 but unlike most policies you can claim £5000 per month and not per year as it is a lunar policy. This is unusual but considering the premium was only £15 per… Read Full Review

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★★★★☆

“No problems.”

Written on: 10/01/2014 by duncanfromblue (1 review written)

When my young Rottweiler broke her leg my vet referred her to a specialist with the warning that I may have to pay up front due to the insurer's reputation. I didn't have to pay up front, E&L settled both bills very quickly and with no arguments, I simply paid the vet the excess on the policy and they settled the rest to the tune of £4k. I have lifetime cover and my premium only went by about 50pence per month to £23.60… Read Full Review

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★☆☆☆☆

“Awfull”

Written on: 10/01/2014

My dog had an accident in 2008 and E&L took months to pay up, repeated phone calls, which in it self was difficult to get through, so frustrated. One time I even threatened to drive over to York. My dog had an operation beginning of November and still same old thing no reply to the emails, can't get through on phone. When I do they say they have sent it, hey guess what it never comes. When I checked my bank statement they had added on a cheeky £1.05 for a pet register that we never set up. The… Read Full Review

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