E & L Pet Insurance Reviews - www.eandl.co.uk

Click here if this is your business
★☆☆☆☆
1.1 / 5
610
10% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
E and L Pet Insurance www.eandl.co.uk - Ask a question now

Media Gallery for E and L Pet Insurance www.eandl.co.uk

E and L Pet Insurance www.eandl.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“what a joke!!!!”

Written on: 05/02/2016 by cathyv (1 review written)

I will never use this company again. I lost my dog dec15 with cancer and this company is still.messing me about regarding my claim. 5 days after my dog passed they even tried taking another months money out even though I cancelled the policy and told them my dog had passed. Ive found the whole experience with this company trully upsetting and they even lost my invoices from the vets. If u want a good service then dont use this company esp if its to insure urpet. Its an absolute joke… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Great Premiums, SOOOOO Slow at paying out”

Written on: 21/01/2016 by 478Barrett (1 review written)

Don't get me wrong the premiums are really good. I have 3 dogs and 1 cat and cant get cheaper. One of my dogs has an ongoing Arthritis problem and gets supplements monthly and Anti Inflammatories every 2nd month. But OMG talk about slow at getting paid back. If you get your money back within 6 weeks your lucky. They need more claims assessors and then in my opinion they would be the best around… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid”

Written on: 20/01/2016 by 27329 (1 review written)

Avoid this insurer at all costs. I signed up for the plan and they emailed me to say I was covered instantly. However months later when my animal had an accident I found out that they never took the money from my account and refused to cover me. They then took the money from my account but would not answer any of my emails or enquiries as to what period of time I was covered for and when my renewal date was. I said if you arent going to cover me I want a refund which was ignored. They claimed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UTTERLY, UTTERLY, UTTERLY USELESS”

Written on: 04/01/2016 by Trenton136 (1 review written)

I had to have my 12 year old American Cocker Spaniel put to sleep in mid September 2015 I put in a claim immediately. After about 8/9 weeks I telephoned them to see what the delay was in settling the claim and they informed me that it was in hand and would be paid out shortly. Well I is now 4th January 2016 and the money has still not been paid. I conacted them again and they said it would be paid into my account within the next couple of days. The total vet bill was for approximately £415… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible. Cannot recommend E & L”

Written on: 27/11/2015 by RainaG (1 review written)

I cannot recommend E and L insurance as they will get out of paying as much as possible. My recent vet bill for my dog was first refused completely as they thought his tumour on his spine might be connected to and exclusion from a heart problem? Finally after many mails they paid £594 towards his £2,245 bill,after all their deductions! Where is the peace of mind for having pet insurance. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sandy2212's Response to RainaG's Review

Written on: 08/12/2015

I had a similar experience and am disgusted by their complete lack of ethics and compassion. I would never recommend EandL in fact I would actively discourage anyone from using them.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rainag's reply to Sandy2212's Comment

Written on: 08/12/2015

Yes, I agree.
My vet warns people not use them too! He says the way to remember E & L is it stands for Evasion and Lies.
Warning people is all you can do.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Horse Insurance”

Written on: 26/11/2015 by dwHicks484 (1 review written)

Claim turned down as supposedly my horse had the clinical signs of the condition within 2 weeks of taking out the policy. Unsure where this information came from as he was seen by the vet the same week I took out the insurance and was symptom free, just to convince myself I have looked at photos taken after this date (symptom free). I was already insured with another company and was tempted by this companies cheaper premiums - what a mistake. He was only diagnosed when the vet was called out 3… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish”

Written on: 24/11/2015 by Butler219 (1 review written)

Wriggle out of claims - do not bother with this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely poor”

Written on: 29/09/2015 by Jazmine23 (1 review written)

I was quoted £59 per year which should be 4.90 per month but am actually being charged 6.40 per month plus they add on an extra month because they go on a 'lunar' scheme because they make more money that way. This makes it closer to £90 rather than the £59 quoted. When my animal had an accident and passed away E&L would not cover the cost of a new animal unless i personally paid hundreds of pounds to have an autopsy done to determine cause of death, eventhough cause was already known since… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Steer clear...”

Written on: 25/09/2015 by valks (3 reviews written)

We renewed our pet insurance this year as the quote came through with a reasonable price. When the direct debit stated - almost double the stated premium was taken- on looking into this- E&L add 'optional extras' such as redundancy cover and (basically PPI) onto your monthly cost which you have to opt out of, so is not optional so if you don't keep an eye on your payments you will be stung...., won't be using them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service is terrible”

Written on: 21/09/2015 by Susielep (1 review written)

I have been trying to get through to this company concerning a claim, I am unable to leave a message or speak to a human being the customer service is terrible. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pet insurance”

Written on: 08/08/2015 by 27O'Leary (1 review written)

we found we could not afford the amount required to insure our dog . We have been with direct line for 6 years. They cancelled the dd . But they have taken the money anyway. We have rang you and now are going to have to struggle to get a refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refuse valid claims and place exclusions after every...”

Written on: 04/08/2015

Claim form is so difficult to complete it deters making claims at all. They then get full history from vet and even if a condition wasn't claimed for, they exclude it from future claims. They impose ridiculous limits as your pet gets older. Basically they are good at getting your premiums but don't want to help when they're needed. I'd have been much better off saving the premiums… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 19/07/2015 by Maddoxs259 (1 review written)

Even after cancelling policy continued to take money from my account???.When i rang to complain I was told they had no record of cancellation.Mmmm very sharp practice.Apparently they do this on a regular basis even after your pet has died… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Claim for dog surgery”

Written on: 15/06/2015 by Saniyah438 (1 review written)

Dog had surgery. Covered by insurance. Genuine Claim. E & L refused to pay out. Do not use this Insurance Company for anything you value. They will not pay out when needed !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Happy customer ”

Written on: 12/05/2015 by Roninw473 (1 review written)

I must admit I was dubious about taking out insurance with this company because of bad reviews but I took a chance and can honestly say I have not had any problem with them. I have made 3 claims for 2 dogs insured and have been paid out on all 3 occasions, the process could have been a little quicker but I was just happy that I had been paid out. Sometimes we tend to only put reviews on when we are not satisfied hence I felt the need to post this positive review… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Policy changed for no reason”

Written on: 02/05/2015 by ColtEdwards190 (1 review written)

What a rubbish company. Changed our policy because we didn't tell them that the vet said the dogs lump was nothing. Lesson ... make sure you tell them when there's nothing wrong ?!?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont get any answers”

Written on: 01/04/2015 by ZavierPorterfield146 (1 review written)

made a claim over five weeks ago, I keep calling and all I get told is we are looking at it, quick enough to take your money each month. never mind all the distress of having to see your dog suffer. I am now unable to get any more money from my bank until this is sorted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Moorie's Comment

Written on: 12/05/2015

im having the same problem, 10 weeks now , all I get told is its in order of priority for payment. I cant get anymore money out my bank either as ive now gone over my over draft limit. My dogs medication has run out and I don't have any money to get anymore. so upsetting

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“HAD TO PAY FOR INSURED REPAIRS MYSELF”

Written on: 02/03/2015

BEEN WITH E&L FOR ELEVEN YEARS. DID DAMAGE TO MY CARAVAN, TOTALLING £234 MATERIALS COST £120 COST TO DO WORK £100 THEY PAID ME £105 SO BASCIALLY I HAD TO PAY FOR THE WORK TO BE DONE MYSELF. DID NOT EVEN COVER THE COST OF MATERIALS. DO NOT INSURE WITH THESE PEOPLE. BE IT AT YOUR PERIL? TOLD THEM WHERE TO SHOVE THEIR MONEY, WHERE THE LIGHT DOES NOT SHINE. WILL NOW TAKE THEM TO COURT. PROBABLY PAID OVER £1000 IN PREMIUMNS, AND THIS IS HOW THEY TREAT ME. ONCE AGAIN PLEASE STEER WELL CLEAR OF… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Refuse to pay out”

Written on: 19/02/2015 by Ross441 (1 review written)

I had my horse insured by this company for over 10 years and never made a claim then when i do the claim is turned down because the horse is now too old. Yes but hes been with your compnay for over 10 years. Approx £3000 in premiums. Tough they say wouldn't touch them with a barge pole waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Public liability ”

Written on: 26/01/2015 by 429Dunn (1 review written)

Having been knocked over and severely injured by an out of control dog that is insured by E and L Insurance I am amazed by their lies and ineptitude. After the dogs owner contacted them to inform them of my injury I was told to contact them which I did. The man I spoke to said 6 words" you need to instruct a solicitor " and promptly hung up on me . They have employed delaying tactics and if I'd have sued they would have argued that I put myself at risk by walking in a public place. 2 years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview