E and L Pet Insurance Reviews

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0.5 stars
Average rating for this product is: 0.5 out of 5

From 2 ratings and 233 reviews

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Average Ratings for E and L Pet Insurance

  • Customer service0.6 stars
  • Value for Money0.6 stars
  • Reviewer Ratings0.5 stars
  • Overall Rating0.5 stars

233 Reviews For E and L Pet Insurance

  • Guest 7th Nov 2009

    Reviewer rating: 1 stars


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    I have rated as one star because the system would not allow me to scoe as zero!!
    I have had my pet insurance with E&L for over 10 years & have previously made claims all of which were addressed & handled reasonably promptly with payment being made in a couple of months. That was then..........

    Now, as others have said, they wriggle out of paying anything they can. My dog had had an operation to remove a lump & I had to take him to the emergency vet a couple of days after surgery - they didn't consider this life threatening!!! Then to add insult to injury they lost part of my claim and then took 6 months between each receipt and payment. In between I had my other dog insured by Tesco & received payment within 4 weeks.

    My advice - NEVER EVER use EandL

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    i wouldn't give them any rating because they are so poor. I was one of the lucky ones who didn't take out a policy with E&L (Excuses&Lies!). I got a quote when i got my dog and everything about it was too good to be true, it wasn't until i started researching them that i found out just how disgraceful they were. I have never known an insurance company to have such a terrible reputation & you don't need to dig very deep to see just how bad they are. With so much evidence of thier disgracefull rep ...

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    I,ve never known such poor customer service from any company ----rude unhelpful & they try to wriggle out of paying genuine claims, they are exceptionally slow with claims.

    I would only give a minus rating on all catagories.
    I porter

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    absolutely the worst insurance company i have ever dealt with, i paid out over 2k for treatment for my dog and today i have received a cheque for £431.00,very good at trying to find reasons not to payout for any claim or to try and insist its is a pre-existing condition.NEVER get to talk to anyone on the phone or get any response from them,didnt get any insurance documents sent,then they change policy to exclude the condition the dog has, absolutely stay well away from the company, they re ...

  • keith parker 22nd Oct 2009

    Reviewer rating: 1 stars


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    I made the original claim in Aug and have sent in continuation forms, one going in today and up to date 22nd Oct 09 they have not paid out. Every time I call to check I get a very rude and obnoxious person on the other end who tells me they are not up to that date yet.
    They have told me 5 times that they will contact me to no avail. Cost has gone up. They are the worst insurance company I have everdealt with. Everyone-STAY CLEAR- Dont waste your money.

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    I took out pet insurance with this company, after 3 months I received a letter from them querying payment with a slip on the bottom to fill in and send back if I wished to cancel the policy. This I did and found they had still been taking the monthly premium out of my bank account for several months after! After contacting them, someone telephoned and disputed I had cancelled the policy ~ terrible company to deal with ~ steer clear!!!!

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    A truly appalling company to deal with. Echoing the remarks of other reviews, it is impossible to get through on the phone, a simple claim has been with them since 2 September and to date we have not received payment. Out of interest I also tried their emergency number - no reply on that one either so better hope no policy holders have an emergency whilst with this company.

  • Guest 16th Oct 2009

    Reviewer rating: 1 stars


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    Deliver a very poor service when it comes to making a claim, take upto two months to settle a claim. Do not deliver what they state when you take out the policy.

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    I find E&L to be the worst Pet Insurance company out there!
    You can never reach them by phone - it doesn't matter what time you ring. You email them and it takes them forever to respond - and when they do the answer is vague and very simple and doesn't answer your question in the first place.
    Their customer service is dreadful - they are rude and unhelpful.
    Most Vet surgeries warn you against them because they take so long to resolve a claim - that they won't allow this insurance company to pay ...

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    I always had trouble actually speaking to someone.I am very annoyed at how long my claim took to sort out.It was all very straight forward.
    Then to learn that e&l are now excluding alot of things my horse has never had!How can they do this after I have paid my years insurance..covering everything???

  • lrcxcmc 12th Oct 2009

    Reviewer rating: 1 stars


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    I insured my 3 year old boxer with E&L because my premium had gone up quite a lot with Virgin insurance (who I never made a claim with). At the age of 4 Charlie was diagnosed with heart disease. It is very serious and is costing a great deal of money in treatment and ongoing drugs. E&L seemed helpful at first when I checked if I was covered for him to see a specialist. However, each time we claim it takes at least 3 months and numerous unhelpful phone calls and emails before we get the chequ ...

  • Edna Mode 9th Oct 2009

    Reviewer rating: 1 stars


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    I am so fed up with E&L. I have never had to claim to date, so can't comment on their ability to pay out or not, but I am absolutely sick to death of their constant adding things to your monthly premium - so much so that for one of my cats the cost of insuring it went up from £5.80 to just over £12 PER MONTH simply due to them adding on 'fantastic offers'. You have to contact them to get all this rubbish cancelled or it just goes ahead automatically, but I couldn't get through by p ...

  • dublin10 8th Oct 2009

    Reviewer rating: 1 stars


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    i had insurance for both dog and horse,unfortunatly my dog needed treatment for lameness,she was refered to cambridge vet college,my bill was over £500,i put a claim in with eandl,to be told 3 months after putting claim in that they would not pay because her lameness was conjenital!!,ive had my dog from 8 weeks old she is now 2 yrs old,i wouldnt touch these people with a barge pole,a total waste of time and definatly money,both my policies are now cancelled,my vets did warn me about them a ...

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    I have unfortunately had to make two claims in the first year that I have used E&L. The service from this insurance company is appalling. My first claim took 3 months for a payment to be made and I am still waiting for a claim made in July. It is impossible to speak direct to the claims department and emails are often ignored. I will not use them again and would not recommend them to anyone.

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    How they get away with their terrible and uncaring service I fail to know.Fortunately (for them) our last retriever lived to 10years (no claim)Our new!!! retriever is now 11 and requires drugs running more than a year. Forget it ,avoid this company you have been warned.Read their small print if you dare. Almost allegedly sharp practice.They must make aware in large print they will not entertain any long term problems whatsoever

  • Guest 5th Oct 2009

    Reviewer rating: 1 stars


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    AFTER FOOLISHLY TAKING A POLICY WITH PET INSURANCE.CO.UK (AGAINST THE ADVICE OF FRIENDS AND THE PROFFESSIONALS),I HAD TO SUBMIT A CLAIM. I HAVE NOW BEEN WAITING FOR 39 DAYS FOR MY MONEY BACK ON A SIMPLE CLAIM. THEY CAN T TELL YOU ANY INFO ON YOUR CLAIM OR WETHER OR NOT YOUR GET A CHEQUE BACK THIS DECADE!. I AM SO TOTALLY DISAPPOINTED THAT I HIGHLY RECOMMEND THAT YOU NEVER INVEST YOUR HARD EARNED MONEY IN TO SUCH A INCOMPETENT COMPANY.

  • Guest 2nd Oct 2009

    Reviewer rating: 1 stars


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    First claim made 8 weeks ago - have been with them for 6 years. They have found excuse not to pay up. Customer Service is absolutely non existent. They bump the price up each year and going by what I have been told in a letter today advising they will not be paying out that when you get your renewal each year you must tell them if your pet has been to the vet for treatment, then they can decide whether they will continue to insure the animal for that particular ailment.
    Absolute shambles and ...

  • Guest 25th Sep 2009

    Reviewer rating: 1 stars


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    E and L Pet Insurance are disgraceful and embarrassing. We're currently disputing a totally legitimate claim which E&L are refusing to pay out for. Admittedly it's come of no surprise to find they are trying to find any excuse they can to not process our claim after our vets warned us of their reputation back when the treatment started for our dog back in June.

    Their arguments are based on total fabricated 'evidence' and they contradict themselves time and time again. Quite simply, it has ...

  • milo9albion 25th Sep 2009

    Reviewer rating: 1 stars


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    When you do finally get through to E and L Pet Insurance they are extremely rude which makes me think that they are used to people complaining to them. I am going to make it my aim in life to pass on the message about this awful company on to as many people as possible.they may be cheap but so is their service.

  • Guest 24th Sep 2009

    Reviewer rating: 1 stars


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    To start with, in retrospect all pet owners should ALWAYS take out life-cover which I wasn't offered by E and L Pet Insurance and didn't fully understand at the time. Basically it means that your policy is renogotiated every 12 months like your car or home insurance but the injury or condition is covered for life not just 12 months. When my beagle puppy fell and broke his leg the process of submitting the claim forms was simple enough however i could never contact anyone via phone to ask questio ...