Written on: 18/09/2013
Unable to access account, even with new access code. Help line number took about 15 minutes in total to get through (all 'press number' options) before I actually spoke with someone - who was unable to help as the system was down. Don't put your money in this 'Bank'. Accessing is far too difficult - you would think it is their money and not yours. Once their system is up and running again I will be transferring all my funds out to a proper bank. I would never have opened this account if... (read more)
Written on: 10/03/2011
I called up to activate my credit card and register for online banking - was told I would receive an email in 5 days....14 days later I phoned again to see what was happening and was told I hadn't been registered. The lady said she was sorry and would register me there and then and I would receive an email to confirm - a week later nothing. I went online to discover I could register online anyway! Registered and within a couple of days received an activation code and prompt to go back on... (read more)
Written on: 15/02/2011
It took 6 weeks to open the account. Very little interest shown in helping me to progress my application. Interest was to be paid monthly. However, interest payments have been erratic, with one missed altogether. 6 weeks after complaining, no form of explanation or recompense has been forthcoming, despite 4 phone calls and one letter.
When the term has expired, the money will not be re-invested.
Written on: 14/02/2011
Just phoned up to get the interest paid on my account for the purposes of my tax return.
I was offered to be taken through some questioning, told that if I didn't get it right first time then I would have to provide 2 forms of ID in order to release the account from the security trap. Well, silly me, I agreed got the questions wrong (first time) and was not given a second chance.
I shall be providing 2 forms of ID to move my four savings accounts elsewhere! I am not one to complain... (read more)
Written on: 02/11/2010 by piggybank104 (2 reviews written)
Have I failed Sainsbury's Online Saver security - or has it failed me?
Having successfully accessed my account for the past 12 months without any problem it suddenly began rejected my security information during login - even after sending for a reset code. There are several different questions that it might throw up and for me to get everyone of them typed in the wrong was highly unlikely; I even pasted rather than typed and yet it was still rejected.
I don't have any trouble with my other... (read more)
Written on: 14/09/2010 by Onefoot (1 review written)
I have been trying for 6 weeks to get a Sainsbury's Easy Saver account open. I wish I had come to the Review Centre first and I would not have bothered. I filled in the online application but had no acknowledgement. I finally phoned the Bank Helpline who were unable to tell me if the application had been received or not. Told me to just wait! I did. Apparently I don't exist electronically! So I sent off documents proving I am a person with an address. No acknowledgement of receipt. 2 weeks... (read more)
Written on: 19/07/2010
Does not deserve even one star. The online interface never works and never has worked. You will feel very, very nervous when you try to access your money and it won't let you in because 'your account details have been reset'. By whom? Try filling in the online complaint form - it doesn't work and they refer you to the '24 hour' help line - which is 8am to 8pm only. (read more)
Written on: 31/12/2009
In common with most savers I am forced to keep moving my funds around to keep up with current interest rates. As a result, over the last few years I have opened dozens of different savings accounts without any problems whatsoever until now.
In October I applied to open an online savings account with Sainsburys Bank and I transferred funds into my High Street bank in anticipation of moving them to Sainsburys a few days later. This proved to be very optimistic.
Sainsburys Bank has serious... (read more)
Written on: 12/10/2009
God help you if you need technical assistance with a very poorly laid oyt web site which refuses to let you log in. Forget technical assistance unless you have a day to wait on the phone. (read more)
Written on: 09/10/2009 by Caagh (1 review written)
Terrible online bank, ridiculous security (why favourite singer?? surely that's something that changes frequently?) and beware! your answers are case sensitive, even if you didn't realise this when making them up. You get locked out after 3 incorrect attempts, and have to get a new activation code IN THE POST. Website prone to major technical problems making it impossible to log in. I closed my account after a couple of months, would definitely not recommend it. A friend had similar... (read more)
Written on: 09/09/2009
Had been given a very good rate which dropped to nothing within months. ok that might be due to the financial crisis but I am wondering why the credit card rates rise at the same time...
The thing that makes me upset however is that Sainsbury's Bank ask you for a lot of things to log on. Even though I had never changed my favourable singer and things like that - my account was inaccessible. Probably due to a software. (read more)
Written on: 22/11/2008 by nathalieC1982 (1 review written)
I had a Sainsburys online saver, which had a competitive rate. But problems arose when I had to contact them on the phone. Basically at the beginning i wasn't properly security checked and had a 'flag' put on my account so i couldn't do some of my transfers. When I phoned them up they just told me to ring another number, who told me to ring another number, who only told me to ring another number, just to get this flag sorted. In the end I must have rung 4/5 different numbers and after a... (read more)
Written on: 05/09/2008
An good rate for an easy access internet account. A good rate with no restrictions. It was easy to set up and transfer money in and out. Good online demo. (read more)
Written on: 28/06/2008 by tszuj (1 review written)
I am unhappy they have such rigid rules about accessing or withdrawing money. I think it's stupid a ONLINE-only account can only have changes made to it by phoning, and they refuse to allow me to take money out of the account, or to transfer money from the account to my current account. (read more)
Written on: 03/01/2008 by blackwaterman (32 reviews written)
I transferred funds from Alliance & Leicester whose rate SEEMED competitive, but wasn't in practice as I lost interest for a month after each withdrawal.
Security validation could be done on-line without posting important documents in my case (may vary for you). I don't find the log-in difficult, and believe it's a good compromise between ease of use and security. We'll see how long they keep their rates competitive! (read more)
Written on: 01/09/2007 by joal0611 (1 review written)
Online access at Sainsbury's Bank Savings Account asks you different questions about your favourite place, singer, etc each time you login. Both myself and my wife cannot possibly remember these things so we both failed our login the first time we went online.
Then I failed phone identification, since I was asked things like my balance (how am I expected to know if I can't access the account?), so I now need to submit identity proof by mail)
The additional interest rate vs. ING Direct is... (read more)
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