Just had a letter from Sainsbury's Bank saying they're happy to let me know they've increased the interest rate on my Defined Access Saver Account. Then I looked at the table and they've increased rates for balances under £1000 by .15% and for balances above £500000 by .3% but for the vast majority of customers who have a balance between these two amounts they've left the rate exactly the same. This is truly pathetic and shows that Sainsbury's have no regard for their customers

I spent almost 1.30 hours on the phone with two people. I failed the security check apparently - based on information 20 years old and not the information I had specifically given to the bank so they could check my security. I was made to feel like a criminal because of their totally inflexible attitude. I would give them zero if I could. This is the kind of bank that Micky Mouse would run. Stay well away.

Letter from this bank (?). No legal name. No FCA / PRA authorisation. No street address. Just a P O Box.

Online service doesn't work well ..telephone manners of a two year old...plus wrong information given .I'm goin to clear my card balance and close account asap . This has to be the worst 'bank' ever.. Shoddy VERY SHODDY .

Decided to move some money into my bank account from Sainbsbury's Saver Account. Wrong move. I have saved here for over five years.I failed the security check. Trying to explain on the phone left me feeling like a criminal. Their systems are archaic and I met with a brick wall. Crying by now I was an option to send my passport to them by post (special delivery is now about £60 or I could pay £30 to my GP for a letter to say I am who I say I am. I could pay an accountant for a similar letter or a solicitor. By now I am broken and just want to close my Sainsbury's account. I even thought of losing my savings just to get away from this bank. Still crying I ask twice with a few hours inbetween for a manager to call me back no one did. I have now written asking for my account to be closed. Had a rubbish night sleep and still upset I now compose a letter to them and that went off yesterday. These people seem to enjoy their power over Joe public. Sainsbury's staff forget that it's on the customers'back they have a job. Don't bank with them, save your dignity and your sanity. If enough people leave their bank they won't be able to deal with their customers like this.

Just closed account. Never been able to login since opening account in December 2014. Telephone support a complete waste of time. Strongly recommend you not to open online accouht

Unable to access account, even with new access code. Help line number took about 15 minutes in total to get through (all 'press number' options) before I actually spoke with someone - who was unable to help as the system was down. Don't put your money in this 'Bank'. Accessing is far too difficult - you would think it is their money and not yours. Once their system is up and running again I will be transferring all my funds out to a proper bank. I would never have opened this account if I had known about these difficulties - be warned.

I called up to activate my credit card and register for online banking - was told I would receive an email in 5 days....14 days later I phoned again to see what was happening and was told I hadn't been registered. The lady said she was sorry and would register me there and then and I would receive an email to confirm - a week later nothing. I went online to discover I could register online anyway! Registered and within a couple of days received an activation code and prompt to go back on line (this envelop with security details was received without it being sealed!! So much for 'we take security very seriously, they can't even be bothered to seal an envelop containing security details!). Went online - went through the whole process of inputting the details, went through all stages and got to the end - there is a technical error and we cannot complete the process. Try again later.

WHAT?????? So even if you do it on line you can't get it sorted.

Totally ridiculous.

It took 6 weeks to open the account. Very little interest shown in helping me to progress my application. Interest was to be paid monthly. However, interest payments have been erratic, with one missed altogether. 6 weeks after complaining, no form of explanation or recompense has been forthcoming, despite 4 phone calls and one letter.

When the term has expired, the money will not be re-invested.

Just phoned up to get the interest paid on my account for the purposes of my tax return.

I was offered to be taken through some questioning, told that if I didn't get it right first time then I would have to provide 2 forms of ID in order to release the account from the security trap. Well, silly me, I agreed got the questions wrong (first time) and was not given a second chance.

I shall be providing 2 forms of ID to move my four savings accounts elsewhere! I am not one to complain normally, but the procedural hoops to access one's account are bonkers. Redirect your monies elsewhere, good saver.

Does not deserve even one star. The online interface never works and never has worked. You will feel very, very nervous when you try to access your money and it won't let you in because 'your account details have been reset'. By whom? Try filling in the online complaint form - it doesn't work and they refer you to the '24 hour' help line - which is 8am to 8pm only.

In common with most savers I am forced to keep moving my funds around to keep up with current interest rates. As a result, over the last few years I have opened dozens of different savings accounts without any problems whatsoever until now.
In October I applied to open an online savings account with Sainsburys Bank and I transferred funds into my High Street bank in anticipation of moving them to Sainsburys a few days later. This proved to be very optimistic.
Sainsburys Bank has serious problems. I have never seen such a shambles. You need to read the small print (and it is small - a magnifying glass would help) very carefully because their ID requirements are more strict than most. A tiny prepaid envelope is supplied which is inadequate and one of my ID documents was returned with a third of it missing and no explanation offered. Letters received from them overlapped and one arrived six days after it was dated. One day I received a letter returning my ID documents and the next day I received a letter stating that I had not yet sent them.
I formally complained using the complaint facility on their website but received a response that they were unable to answer account specific questions by email and they directed me to the Online Helpdesk. This telephone Helpline is a joke. It just sends you around in ever decreasing circles with very few of its options providing the opportunity to speak to a real person.
After seven weeks of frustration I eventually lost patience and told them to discontinue the application. During this period my funds in the High Street bank were earning little or no interest so it proved to be an expensive experience.
I subsequently applied to two other savings institutions and both applications were accepted electronically within a few days without the need for paper ID documents, so my cash is now with them.
After reading reviews from people who did manage to open an account with Sainsburys Bank, I think that I had a narrow escape because operating one of their accounts appears to be an absolute nightmare. I have spent 35 years working in the banking industry and my advice is not to go anywhere near Sainsburys Bank.

Dire Website...always broken

God help you if you need technical assistance with a very poorly laid oyt web site which refuses to let you log in. Forget technical assistance unless you have a day to wait on the phone.

Had been given a very good rate which dropped to nothing within months. ok that might be due to the financial crisis but I am wondering why the credit card rates rise at the same time...

The thing that makes me upset however is that Sainsbury's Bank ask you for a lot of things to log on. Even though I had never changed my favourable singer and things like that - my account was inaccessible. Probably due to a software.