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Written on: 19/04/2010
Dreadful call centre in Belfast. Staff apparently completely unable to deviate from script/stock answers to actually be helpful. The guy I spoke to could only advise me to go to my local branch (like if I had half an hour to waste I would have phoned him in the first place). He also point blank refused to transfer me to his supervisor/someone who could actually use their brain to make a decision, despite me asking several times. I will indeed be visiting the local branch tomorrow - to… Read Full Review
Written on: 19/11/2004 by afrodads (2 reviews written)
After opening a Halifax Current account over the phone, I took my driving licence and BT telephone bill to Stratford East London Line to verify my identity. After waiting 30 minutes in the custmer service line, the ignorant woman rudely said that they don't accept BT bills, despite being told it was accepted as a means of verifying address, over the phone.
Days later, the same BT bill was accepted in the Halifax Hammersmith branch… Read Full Review
Written on: 22/09/2004 by burc11 (1 review written)
From day one of opening my guarenteed reserve savings account with the Halifax, I have had nothing but grief. Having come from a banking back ground, I have a sound understanding of the banking world, however, I found that their ways of doing things very restrictive. For example I was not allowed to renew my account and then have the interest paid away to another bank account. I was told I would have to open a current account with them, or I would have to have a cheque sent to my address -… Read Full Review
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