I had my mother set up with INGDIRECT for 2 years to get interest on her money. She has Alzheimer’s and I have a power of attorney for her. Since I set up the account and had all the passwords this was not a problem until we needed to file for Medicaid and I made the mistake of transferring the last funds back to her Regions Bank account and chose YES when asked if I wanted to close account. DO NOT EVER DO THIS is you want to ever get your data again. ING locks out your account and you can no longer get your transaction history or statements. It has taken me 5 phone calls, 2 secure emails and a fax just to get a letter for my Medicaid package that said the account was closed with a zero balance. It’s taken 2 more phone calls and 2 more faxes to finally get them to send to my mother her statements (not me). They do not recognize a power of attorney. I have NEVER had this much difficulty with a financial institution to provide documents for which I am legally entitled. BE CAREFUL the current low interest rates are not worth the fact that you have to deal with them by phone and their onerous policies. All their correspondence to me basically said TS.

Quite simply, you would be mad to have your money in any of Australia's major banks "savings accounts". The interest on the ING savings account beats most term deposits, but leaves you with 24 hour delayed access to your funds. The Internet banking is very intuitive in terms of being able to monitor your balance, and the interest you have earned. I also established a Bank West Telnet savings account at the same time, because it has a marginally higher rate of interest, although I would say the downside with this account is that the Internet banking is not quite as intuitive.

I opened the account about 3 year's ago. I've used the website and phone banking. Both have been fine, no problems to mention.
I've moved house and they have changed my details without any problems.
The ISA I recently opened was simple to set up and I've had no problems. A good, easy to use bank. It is let down by their interest rate.

ING Direct Savings Account is the worst bank I ever worked with. I've set up a new account, deposit $50 and tried to enter my wife into the system, so she can also withdraw money without me. After 3 weeks I tried to set up an automatic saving plan, so $100 every month will be deposited automatically from my own BOA account. But I could not. Then I figured out I can not do anything on the web site. It always gives me the same error, to call the customer service.
I've called the customer service to find out what's going on, but I could not do anything either. They requested to speak to my wife, who does not have anything to do with the operation I try to do and who is outside the U.S. and will come in 1 year.
I couldn't even explain to the supervisor, that the account belongs to me, that the money is transferred from my account, that I opened the account, that I set up everything and that I want to put more money into that saving account.
I think they are not humans, maybe some sort of humanoids. They do not understand. You can include someone to your account without getting a question. But then after they will block your account until they speak to that person. If that person does not exists at all or can not speak English, you have to forget your money.
Couple hours ago I was trying to setup an automatic saving plan, now I'm trying to close my account and never visit this site again. Can you imagine there is a possibility you can loose your savings one day by clicking something wrong on the web site.
And as I told the supervisor that I'm going to close that account because of this inconvenience, he even did not care about it.
That's not a bank it's a web site, and the worst website ever. I love my regular bank. At least there is a building you can go and speak to someone in any case.
And I'm not sure about the FDIC approval. It looks like it is nothing more than an advertisement. How can I prove that I've an account in ING? I don't have any written statement. I don't have anything which proves that I have an account there. They also don't show up on credit reports. It is totally virtual, and today they blocked my account because I've tried to include a second person to my account. Tomorrow they can even take all the money out because another cause. There is nobody you can talk to.
Instead of gamble with 4.5% or nothing I would prefer to go to Las Vegas, at least it is 100% or nothing.

I have been waiting for more than two weeks to get my money. Each day I call I get a different answer. It will be going on three weeks with no interest gained, as interest stops when you call to close the ING Direct Savings account. They will make more than that $25 they offered me to open up the account. If they do this to thousands, they make millions by default; all by creating policies that stop the interest earned. That bit more of interest is simply not worth the aggravation!

I love ING Direct. It's got the best savings program that I've found. You earn 4.4% interest on your savings without having to lock up your money in a CD! It's easy to use, VERY secure and extremely convenient! Customer Service is just a toll free call away, and they have always been friendly and ready to help me resolve any issues I was encountering - which has rarely been the case! I can't say enough good things about this banking system.

Referrals earn $25 just for opening a new account and $10 for referring friends!

From my former experience, I had never been able to make any money transfers or withdrawals after following required procedures to open a savings account with the amount of $100 US dollars with ING Direct for about three months or so. Within months of earning a tiny amount of interest from them, they finally sent me an e-mail stating as follows:

Dear ....
Customer Number: XXXXXXX745

At ING DIRECT, we strive to deliver services that are simple and efficient so we can provide the best possible deal for our customers. After reviewing your account, we've determined that we are unable to support your needs with the services we offer, and have decided to end our banking relationship with you.

Your account has been closed:

* The balance, plus any interest earned, has been sent back to the external, linked checking account used to establish the ING DIRECT Account.
* No further activity can take place and no additional deposits will be accepted.
* No additional accounts can be opened.

I once phoned them and one of their associates told me to submit a photocopy of my social security card in order to have my account be fully functional. Did any of you get asked for it?

In conclusion, don't hold your breath to be a long-term customer of ING Direct. You never know what tomorrow brings when they drop you three words: You Are Fired, to put it sarcastically. They will remove you without advance notice and end the business relationship with you once and for all. Simple as that!

My partner and I have a joint savings account with ING. We're very happy with the access to the account and the fact that you get monthly interest on your savings.
You can withdraw or close the account at anytime without incurring a cost.
We're thinking of moving accounts at the moment though, just because the interest rate is dropping quite quickly, as of January it's going to be 4.5%.

ING Direct Savings Account are quick to inform you of changes of interest rates and seem quick to change them too. I've not had any problems with my account whatsoever so have had no need to telephone them. Emails have been dealt with quickly and efficiently. Competitive interest rates.

ING Direct Account opening appeared easy online until after 10 days I received my cheque returned (as there is no electronic transfer facility) because the christian name on bank account - Tony - did not correspond with the account name - Anthony - which they insisted on in the application. Call centre was a nightmare and staff were unhelpful and aloof even after I pointed out that I had not been called back as promised and lost 10 days interest on £72,000. They simply advised that 48-72 hours was standard for callbacks!