ING Direct Savings Account Reviews

Watch this item
3.2 stars
Average rating for this product is: 3.2 out of 5

From 2 ratings and 13 reviews

Thumb up 62% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


LenderAccountDescriptionInterestAEROverdraft  
Overdraft LimitOverdraft Rate
ING DirectING Direct ISAOpen an account today in approximately 10 minutes. A simple way to save up to £3,600, without paying tax on your investment.Monthly2.50%N/A
NatWeste-ISAAvailable to existing Natwest Customers Only. The longer you save the more you can earn, save up to £3,600 in a tax year. See site for details.Monthly2.00%N/A
AbbeyDirect ISASave from just £1 to receive 2.00 AER (variable) tax free.Annually2.00%N/A

Average Ratings for ING Direct Savings Account

  • Value for Money3.5 stars
  • Reviewer Ratings3.2 stars
  • Overall Rating3.2 stars

13 Reviews For ING Direct Savings Account

  • Guest 3rd Oct 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    I opened my ING Direct Savings account on Monday, entered an initial deposit and by Friday the same week was able to login online to my account and see the deposited capital and verify the direct debit account was correctly established. I was able to simulate a transfer out to my linked account to verify that this was also complete. I see no reason to phone the help centre as it is all very intuitive online and simple. They offer good interest rates in my opinion my limiting the wastage of resources spent on manning call centres which seem superfluous considering the ease of their website and shouldnt be compared with high street banks when opening accounts as these offer very poor competitive rates due to their high staff ratio dependency.

  • bobbinus Rank: Staff Sergeant 29th Oct 2008

    Reviewer rating: 5 stars


    bobbinus's review has yet to be rated - Be the first!
    Report this review


    Quite simply, you would be mad to have your money in any of Australia's major banks "savings accounts". The interest on the ING savings account beats most term deposits, but leaves you with 24 hour delayed access to your funds. The Internet banking is very intuitive in terms of being able to monitor your balance, and the interest you have earned. I also established a Bank West Telnet savings account at the same time, because it has a marginally higher rate of interest, although I would say the d ...

  • Guest 11th May 2008

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Although it did take a couple of days to get the account started (which you would not have to deal with at a regular bank) the interest you earn from this account is worth it. If you can afford to transfer money weekly/monthly/quarterly, this account is right for you!

  • Tuck123 Rank: Lance Corporal 13th Feb 2008

    Reviewer rating: 3.5 stars


    Tuck123's review has yet to be rated - Be the first!
    Report this review


    I opened the account about 3 year's ago. I've used the website and phone banking. Both have been fine, no problems to mention.
    I've moved house and they have changed my details without any problems.
    The ISA I recently opened was simple to set up and I've had no problems. A good, easy to use bank. It is let down by their interest rate.

  • Guest 11th Jan 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    After my bank was closed, my funds were transferred to ING Direct. During this transition, a cheque bounced even though funds were available in the account. The customer service department at ING Direct were not helpful or empathetic to my difficulties. They are not refunding NSF fees that have been assessed even after I faxed extensive documentation of their error. I would not recommend this bank to my worst enemy.

  • edd123 10th May 2007

    Reviewer rating: 0 stars


    edd123's review has yet to be rated - Be the first!
    Report this review


    ING Direct Savings Account is the worst bank I ever worked with. I've set up a new account, deposit $50 and tried to enter my wife into the system, so she can also withdraw money without me. After 3 weeks I tried to set up an automatic saving plan, so $100 every month will be deposited automatically from my own BOA account. But I could not. Then I figured out I can not do anything on the web site. It always gives me the same error, to call the customer service.
    I've called the customer service ...

  • lesliew 24th Apr 2007

    Reviewer rating: 1.5 stars


    lesliew's review has yet to be rated - Be the first!
    Report this review


    I have been waiting for more than two weeks to get my money. Each day I call I get a different answer. It will be going on three weeks with no interest gained, as interest stops when you call to close the ING Direct Savings account. They will make more than that $25 they offered me to open up the account. If they do this to thousands, they make millions by default; all by creating policies that stop the interest earned. That bit more of interest is simply not worth the aggravation!

  • jilltara Rank: Lance Corporal 19th Oct 2006

    Reviewer rating: 5 stars


    jilltara's review has yet to be rated - Be the first!
    Report this review


    I love ING Direct. It's got the best savings program that I've found. You earn 4.4% interest on your savings without having to lock up your money in a CD! It's easy to use, VERY secure and extremely convenient! Customer Service is just a toll free call away, and they have always been friendly and ready to help me resolve any issues I was encountering - which has rarely been the case! I can't say enough good things about this banking system.

    Referrals earn $25 just for opening a new a ...

  • AverageJoe 4th Mar 2006

    Reviewer rating: 2.5 stars


    AverageJoe's review has yet to be rated - Be the first!
    Report this review


    From my former experience, I had never been able to make any money transfers or withdrawals after following required procedures to open a savings account with the amount of $100 US dollars with ING Direct for about three months or so. Within months of earning a tiny amount of interest from them, they finally sent me an e-mail stating as follows:

    Dear ....
    Customer Number: XXXXXXX745

    At ING DIRECT, we strive to deliver services that are simple and efficient so we can provide the best pos ...

  • ChloeB 15th Dec 2005

    Reviewer rating: 4.5 stars


    ChloeB's review has yet to be rated - Be the first!
    Report this review


    My partner and I have a joint savings account with ING. We're very happy with the access to the account and the fact that you get monthly interest on your savings.
    You can withdraw or close the account at anytime without incurring a cost.
    We're thinking of moving accounts at the moment though, just because the interest rate is dropping quite quickly, as of January it's going to be 4.5%.

  • Sue Linge 2nd Oct 2004

    Reviewer rating: 5 stars


    On average, people found this review very helpful
    Report this review


    ING Direct Savings Account are quick to inform you of changes of interest rates and seem quick to change them too. I've not had any problems with my account whatsoever so have had no need to telephone them. Emails have been dealt with quickly and efficiently. Competitive interest rates.

  • elkcat Rank: Lance Corporal 14th Jun 2004

    Reviewer rating: 0 stars


    On average, people found this review somewhat helpful
    Report this review


    ING Direct Account opening appeared easy online until after 10 days I received my cheque returned (as there is no electronic transfer facility) because the christian name on bank account - Tony - did not correspond with the account name - Anthony - which they insisted on in the application. Call centre was a nightmare and staff were unhelpful and aloof even after I pointed out that I had not been called back as promised and lost 10 days interest on £72,000. They simply advised that 48-72 ...

  • Verdantian Rank: Corporal 10th Apr 2004

    Reviewer rating: 5 stars


    On average, people found this review very helpful
    Report this review


    The ING Direct account is simple to run, offers arguably the most competitive interest rates for any savings account currently on the market and you have instant access to your money.

    You can have up to 10 accounts all with the same high rate of interest and each can be given "nicknames" to save you trying to remember which account number is for what purpose.

    A great bank with easy access and friendly people at the end of the phone, just in case you can't get to your computer to move your ...