Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 20/07/2015 by kstask (1 review written)
I recently got an Amex card. Your website, is extremely cumbersome to use, or should I say TRY to use. Not happy with it AT ALL. And all the "Contact Us" icon does is connect you to AMEX SPAM. Why would I want any of your other products, when I'm already dissatisfied with what I've gotten from you so far! I'm beginning to feel it was a mistake signing up for your card, and I am giving serious consideration to remedying that in the near future. If I had known the website would not allow you to… Read Full Review
Written on: 03/05/2014 by 68Fletcher (1 review written)
I have had the american express blue card since 2002. I have used it less these days because the interest rate is non-comptetitive, but still use it rarely for international travel. I had a 0 balance in February 2014. Without warning, their wallet protector service auto-billed to it in March 2014 ($39.99). This was the only charge that billing cycle. I did not check the statement since I had not used the card. There was no warning of the impending charge. In April 2014, American… Read Full Review
Written on: 08/12/2012 by John_Costco (1 review written)
I have an American Express card only because Costco does not accept other credit cards. Most small stores do not accept AE. Visa and MasterCards are much better to use. Here is my recent experience with American Express which makes me dislike the AE card even more. In the early days, only businesses can have costco/priceClub cards. I had mine through a friend who had a business. Earlier this year they closed their costco member, and I had to apply a new costco card. And has to apply for a… Read Full Review
Written on: 29/09/2012 by lotsablue (1 review written)
I paid off three credit cards in JULY 2012, called and got a 10 day payoff and they were only credit card company that does not offer this in writing. Paid off and mailed check, 4 days later check cashed, 12 days later posted. Got a check in the mail for an overpayment. The following month received a bill for $43.00 and called and told it was a mistake and they will remove the charge. The following month a charge of over $70.00 showed and called. Not only was charges a $25.00 late fee, but… Read Full Review
Written on: 26/07/2012
I rarely use this AE card, while I was traveling I made a purchase on the card. American Expres never sent me a bill (paper or electronic) I forgot about it and since I never received a bill I did not pay the account. Eventually they sent me an electronic notice that my account was delinquint and it had been suspended. I immediately paid it off and called them to investigate the problem. They agreed to reverse the late fees and write a letter the each of the credit agencies explaining that they… Read Full Review
Written on: 18/07/2012
i been carrying a amex for last 12 years 3 months ago i paid the minimum payment to see how it works the next bill i found out they charge $41 interest for $1100. i paid the full amount on my next bill so i don't have to pay the interest rate, after a month again they put the 89$ interest rate on my bill even though i made the full payment,when i call customer service there said I've to pay i was upset and close the account and made my full payment now recently i got bill $40… Read Full Review
Written on: 16/07/2012 by Ydolker2006 (1 review written)
I been carrying American express for the last 12 years and for last 12 years I been paying my bill full amount. 3months ago I try to pay minimum balance just to see how it works. Next bill I notice there charge the 40$ interest rate. So I made the full payment to avoid the interest rate. Even though I paid the full payment again I notice 89$ interest rate for nothing. I call customer service and there couldn't help and I was very upset and closed my account and made my full payments Now… Read Full Review
Written on: 15/07/2011
Today I rcvd 2 identical letters dated on different dates saying that AMEX was cancelling my card in 4 days time, saying that they had written to me before to warn of this. I called up and was told that AMEX are withdrawing Blue cards and the decision is final. I told them that I had not rcvd any warning but they also alerted me to the fact that they sent 6 closure letters to me, 2 of which I rcvd. They could not explain why they sent me 6 identical closure letters. I have been with AMEX for… Read Full Review
Written on: 10/03/2011
Americ*nt AxePress is a waste of your time. I've had them 'twice' in my lifetime, and both times they suddenly and without merit, cancelled my membership without warning. I had been prompt and ALWAYS PAID ON TIME OR BEFORE MY DEADLINE.
so, I have to tell you they absolutely SUCK!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review
Written on: 21/02/2011
As a customer for over 20 years, I needed to charge $975 on my card today. I called to check that no terms/LIMITS had changed and they had not. I went to make the charge and was rejected because they LOWERED my LIMIT to my balance within the 30 minutes! THAT IS A SCAM!
This is true and I have the papertrail proof… Read Full Review
Written on: 12/02/2011
I have been an American Express card holder for over 20 years with an impeccable payment history . I have put up with a 15% interest rate long enough. I called and asked if they could lower my interest rate based on my history; the response was an immediate no. Okay, no problem. I will pay off my remaining balance and get a CC that is more user friendly and appreciates customer loyalty… Read Full Review
Written on: 03/09/2010
Horrible experience. They give you a limit and when you make a large purchase (e.g. 60% of the limit) they block the card and call you and ask to send them your TAX INFO!!!!! Stay away… Read Full Review
Written on: 09/08/2010
I have been an American express platinum card holder for over 20 years and was recently stranded because of the Volcanic ash. I contacted Amex and asked them how much I could charge to my card and they told me a one off £300. I was stranded for about a week and ran up several thousands of pounds that I can't get back from Amex. The people in Amex accounts dept were very rude to me when I asked could I have my spending limit increased to cover my costs whilst I was out of the country. Apparently… Read Full Review
Written on: 16/06/2010
We've had Blue for a couple of years. Absolutely love it. Now if you're someone who is intent on getting air miles this may not be the card for you. But I just got a FREE Apple Ipod I-Touch with my points from Blue… Read Full Review
Written on: 13/02/2010
I would definitely not recommend AMEX Blue. I had that card for 3 years at a 9% APR. I have never missed a payment with AMEX, or with any of my credit card bills, or other loans. AMEX kindly repaid my good credit and responsible living by almost doubling my interest rate. It went from 9% to 17.8%. I wasn't allowed to close my card or opt out either. The rate applied to PAST purchases. Buyer beware...I don't want this to happen to anyone else… Read Full Review
Written on: 05/02/2010
Basically, American Express pays me to use their credit card. As long as you pay your credit off each month, you will earn money for spending money. My wife had her i-phone stolen, and Apple would not do anything about it. We bought the phone with our AmEx blue and the Apple people informed us that since it was purchased with the AmEx blue less then 90 days ago, AmEx gave us the money back. AMAZING CARD!!!… Read Full Review
Written on: 03/02/2010
Always on my side (and at my side). At any transaction it is the first card I use. The only drawback is that some places don't take it (ever more rare now though).
Ten years and customer service has been excellent -- they caught fraud on wife's account before we even knew about it, and fought a merchant who ripped me off with a shoddy product.
On one occasion when my a missed statement meant I missed a payment, they reversed all fees.
Unhesitatingly the best credit card I've had in 20… Read Full Review
Written on: 05/11/2009
I have a Amex card from Virgin, but when a payment was made to the card it went to Amex blue's bank account with Lloyds TSB! Amex have after more than 2 months not rejected the payment after loads of phone calls to them. They even refuse to talk to my bank to try and resolve the matter! Me as a Amex customer, have not been able to speak with them either! Why can they not provide better customer service? Or let us talk to a human being to try and resolve matters?? I wish they would treat their… Read Full Review
Written on: 15/08/2009
impossible to talk to someone to cance account. I never requestexd account but get mail stating I have an American Express Blue account. the phone numbers listed for contacting put you to at&T not a/e… Read Full Review
Written on: 27/07/2009
American express had me for a loyal customer since 1993 ,
many times they came through for me. But I in turn always
said good things about them. All these years I used Amex
for my business, sometimes I had choices, could have went
with Visa, but I am very loyal. My Eyes where set on there
rewards program. My points grew to over 400,000 ..
WOW! I could do so much with them. Than my state audit me,
I owed them sales tax increase. They put a lien on my credit.
Amex took this appotunity to… Read Full Review
As rated by our community of reviewers
" Bad credit. Worse customer service " Read More
" LOW LIMIT AND CONTINUED REFUSALS " Read More
Written by Stevepqrt
" Like many other people, closed for no reason " Read More
" Avoid as very poor customer service " Read More
Written by moby79
" Helped me out when no-one else would " Read More