AEGON Reviews

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Summary

Previously named AEGON Scottish Equitable.
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Latest Reviews

★☆☆☆☆

“Couldn't organise a drink up in a brewery”

Written on: 21/11/2016

I retired end of June and when they eventually sent details they conveniently only included details of how to re-invest! Several phone calls and letters later I still have not received my money (it's now nearly the end of November). Everything with them takes 10 working days before they even act! I would never deal with them again!… Read Full Review

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★☆☆☆☆

“Aegon Are An Absolute Joke”

Written on: 06/11/2016 by Lincolnh1979 (1 review written)

If I am lucky it takes a minimum of six weeks for me to get my pension check Sent from the UK to Australia , The six weeks is based on the postal stamp on the envelope , which shows it was sent from Malta , when I asked why it would be sent from Malta , I was advised that in fact it was not sent from Malta but they put put on this postal stamp because they get a better rate if it shows it was sent from Malta rather then the UK. Todate 30% OF my monthly pension checks have never turned up at… Read Full Review

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★☆☆☆☆

“INCOMPETENT INCOMPETENT INCOMPETENT”

Written on: 04/10/2016

I am having a total nightmare trying to obtain two pension plans from Aegon - they took five weeks and several phone calls just to send me the forms - Sent forms back with driving licence and bank statement for I.d. by Special Delivery which were signed for at their office - now they have lost my driving licence and it does not even appear on their system. More delays no doubt. I am sure monkeys would be more efficient. When I was working for a legal company we would have no clients if we were… Read Full Review

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★☆☆☆☆

“Do not invest with this company”

Written on: 01/10/2016

My late mother had an investment bond with this company. On her death I was appointed as executor of her will. She had several investments with various companies. I had no trouble in sorting things out until it came to Aegon. Altogether it took 3 months to get the money for the beneficiaries. I was misinformed several times by phone and there was apparently no record of the calls. In the end I emailed the complaints department and received a prompt reply that basically agreed that the company… Read Full Review

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★☆☆☆☆

“Hopeless and incompetent.”

Written on: 09/09/2016 by MosheLewis (1 review written)

Not very co-operative when dealing with their customers and never willing to give the facts about your pension scheme. Six years ago I had my works pension transferred to them via a company well advertised on T.V about unlocking your pension. The deal was a total rip off. Best advice to anyone wanting to release part of their pension as a lump sum, please seek independent financial advice first… Read Full Review

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★☆☆☆☆

“Officious, Slow, Indifferent. I can't get my pension.”

Written on: 01/09/2016 by Walkerc240 (1 review written)

Just one bureaucratic hurdle after another. I have been trying to get my pension from AEGON for 3 months. When you send them an email they state you may not get a response for 3 weeks. For my first reply it took 4 weeks. It is difficult to tell if this is ploy to keep hold of your money, or if management simply don't care because they are getting away with it, and apparently have been doing so for many years… Read Full Review

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Alisonren's Comment

Written on: 22/09/2016

I found exactly the same thing. And it has also crossed my mind that this is a ploy to keep hold of my money, little though it is. What resources are there to bring pressure to bear on Aegon? There must be something other than writing to the press?

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★☆☆☆☆

“take your money retire dont get paid out”

Written on: 23/07/2016 by pissedoffwithaegon (1 review written)

i retired 12/7/16 phoned up in june to ask how to get my pension ? its easy was the reply ??? aegon sent out a letter giving me 2 options .a.b. chose b. but no form to fill out .phone again ,same again ,what do you have to do to get your money from this company .or is it die so they dont have to pay out… Read Full Review

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★☆☆☆☆

“Utterly Useless and totally incompetent ”

Written on: 06/07/2016

Trying to cash in my small pension pot. Standard Life took 3 weeks and now nearly 8 weeks later I'm still waiting for Aegon to look like they might be going to do anything. Total lack of communication, they really don't give a damn about their customers. After 30 minutes on the phone they promised to send out a cheque , nearly 2 weeks after the call I'm still waiting. So glad I'm not reliant on them for my pension… Read Full Review

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★☆☆☆☆

“Outrageous Diabolical Service”

Written on: 22/06/2016 by LanceClark390 (1 review written)

Every year I have to ring up to sort my pension out, as I'm told my pension has to be done manually as the computer cannot be overridden with my Tax code, so last year I had to recieve my small pension in 4 small payments after 4 phone calls to get my money, I was then told that there was money owing to me from last year ie £400 that I won't get unless I ask for it...how can you ask for it if you did not know it was even there, I'm then asked do you want it, do they employ idiots at this… Read Full Review

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★☆☆☆☆

“What a joke this company is”

Written on: 08/05/2016 by Dunnqz158 (1 review written)

Over 4 weeks ago now I couldn't see my pension details online, I spoken to several people over the last couple of weeks about this problem and each one says it will be ok in a few days. Like I say it's been down now 4 weeks… Read Full Review

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★☆☆☆☆

“STAY AWAY - UNINTELLIGABLE CUSTOMER CONTACT CENTRE”

Written on: 19/04/2016 by McManus436 (1 review written)

Dealing with a transfer of pension from group to individual, it's been done before surely, yet it seems that since sending the information in it's the first time they are dealing with this, they want more than they say they do, certified documents, originals/copies which all cost money and because they didn't request them initially they delay the process. Several phone calls to the customer services team, they all end with "...it's currently being processed.", "...we'll get someone to call… Read Full Review

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★☆☆☆☆

“Painful Difficult and Time consuming Pension POT transfer”

Written on: 14/04/2016 by Gutierrezbb445 (1 review written)

Seems that are way behind in the pension reforms stakes. As many will know now you need a financial advisor to validate taking your pot out of the provider. Well AEGON refused to deal with my provider. Had to do it myself. It really stinks of corporate incompetence though they will of course never admit and have some smoke and mirrors rhetoric already prepared. Be WARNED they are awful to deal with . If I am cynical, and I do confess I am, they are using stalling tactics. AVOID at all costs… Read Full Review

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★☆☆☆☆

“incompetent company”

Written on: 24/02/2016 by Robb47 (1 review written)

No pension monies paid out for over 6 weeks This transfer of funds between Aegon is beyond a joke Why cannot Aegon give any information and who is going to pay out our costs of this ?… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 29/01/2016 by upJenkins183 (1 review written)

still not transfered my pension after 6 weeks what a disgrace , don,t like to give you whats yours, our money not yours and up to us what we do with it not you… Read Full Review

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★☆☆☆☆

“Wish they were investigated....”

Written on: 11/11/2015 by Craigkz31 (1 review written)

I have never received any official contract, terms and condition and statements from them. When I requested statement, they sent me a paper stating I have paid only one month… Read Full Review

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★☆☆☆☆

“I would not use this company....EVER!”

Written on: 08/11/2015 by JDWS (2 reviews written)

my recent experience has been a costly one with Aegon. They are totally inept with their own products and fail to keep to their own complaint guidelines every time. They adore the use of acronyms that mean nothing to their customers,and eventually deny any responsibility. Due to numerous delays of their making my fund value has fallen by thousands and apparently this is all my fault..amazing. If you have money invested with this company I would transfer it as soon as possible, but be prepared… Read Full Review

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★☆☆☆☆

“Poor Pension Product and Abysmal Customer Service! ”

Written on: 30/10/2015

For the past 4 months when I login to the AEGON UK website it produces misleading and inaccurate personal pension forecasts (Oct 2015). No one at AEGON wants to take up this problem and I have been passed from pillar to post with bad excuses. The Customer Service department is frankly appalling and the staff are unfamiliar with their own products. In spite of countless emails and telephone calls to AEGON I still currently have no accurate idea of what my pension will be. Many of my co workers… Read Full Review

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★☆☆☆☆

“Pension Nightmare”

Written on: 25/09/2015 by MckennaMarsh (1 review written)

I have 2 pensions with Aegon through former works. On just reaching 55 I applied for a small pot withdrawal from the smaller one and a tax free lump sum and a draw down each year from the large former mines workers pension to top up my current earnings. After Aegon sent me all my options I contacted them to inform them of my decision only to be told I could not touch the larger one because it is a section 32 protected policy. This was not told to me previously,they even sent me a letter… Read Full Review

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★☆☆☆☆

“SCOTTISH EQUITABLE / AEGON EXCEL PLUS PENSION SCHEME”

Written on: 03/04/2015 by CarolynBradley362 (1 review written)

This was a Company Pension scheme run by the above company in the 1990s which had a significant change of policy in December 2002 under  Head of Individual Pensions when the paid-up charge was removed from any future regular contributions into the plan. There is evidence that this change was not implemented in some policies ( Scottish Equitable suffer continually from " software malfunctions" which have to be manually corrected ). As charges are never openly disclosed and are deducted some 2… Read Full Review

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★☆☆☆☆

“Annuity payments not paid into my account”

Written on: 24/10/2014 by JonDodsworth (1 review written)

Four weeks ago I wrote to Aegon informing them that I had stopped receiving annuity payments into my account - No reply!! Two weeks ago I went online to inform them; they said they would pass it the appropriate department - again no reply!! I am now left working through there complaints procedure, which they claim to respond within 10-days - what a way to service your customers!! … Read Full Review

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