AEGON Reviews

Click here if this is your business
★☆☆☆☆
0.9 / 5
37
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Ease of Use

  • Value For Money

Summary

Previously named AEGON Scottish Equitable.
? Ask our helpful community of experts about this product or company
AEGON - Ask a question now

Media Gallery for AEGON

AEGON
AEGON
AEGON
AEGON

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Utterly hopeless.”

Written on: 19/09/2017 by SteeleI (1 review written)

I asked Aegon to transfer money in my pension from one fund to a better performing fund. After three weeks they still have not transferred the money despite me raising a complaint with them. I have now lost a couple of thousand pounds thanks to their slovenly incompetence. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never use this Company, Ever, you have been warned”

Written on: 31/08/2017 by VX220 (1 review written)

I have just transferred part of my Pension from Aegon into another HMRC Scheme, this experience started last October, 2016. The whole experience has been a complete disaster, and the transfer was very close to not happening due to conflicting product information from Aegon Customer Support Staff. Every time you ring Aegon, you get a different person, and you have to explain the whole story from scratch. At first, Aegon stated I could not transfer my Pension away from them, because it was a GMP… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“It is so difficult to contact them!! They make you...”

Written on: 24/08/2017 by marat222 (1 review written)

It is so difficult to contact them!! They make you fill in an online form and after writing there all your details you just get a text 'call us on this number' Tried to email them - it doesn't work either! Is anything working in Aegon at all?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Playing the waiting game”

Written on: 21/08/2017 by Braylonx420 (1 review written)

Have been trying for 2years to get back a couple of hundred pounds pension which my employer deducted from my salary without my permission. After talking to their call centre I lose the will to live and with the volume of paperwork they sent you would think I was trying to reclaim a million pounds. Finally today, the system is changed and by answering a few detail the money is within my grasp. Or so l thought. I'm 73, I moved house 4 years ago and bought everything I needed with cash, or credit… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent!”

Written on: 02/08/2017 by Santos85 (1 review written)

Trying to move my Aegon to a new personal pension via my financial advisor. Aegon have shown themselves to be incompetent and difficult. Consistently ignoring my requests for the transfer of my funds. This has dragged on for months with them asking questions that are not even relevant, wanting to know if I understand the consequence of moving the money (yes besides it being better value I don't have to deal with Aegon anymore so win win). Today after making myself, my financial advisor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poorest customer services”

Written on: 08/07/2017 by 300Vaughan (1 review written)

Different staff gives you different answer. Finally, I sent them three different forms of my identifications three times. It took me six months to finish one simple process… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service, slow and unresponsive”

Written on: 06/06/2017 by Peterstv285 (1 review written)

Trying to do anything with Aegon is like going back in time - everything is slow and laborious and no one seems to know what is going on. Different answer each time I call with no real ability to help me with my problem. Inability to tell me when someone might even call me back about my complaint… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor online login”

Written on: 22/03/2017 by Messiahl48 (1 review written)

Dont ever forget your password or user name as it is pretty much impossible to get it back using the recovery options online. I have been trying every combination of my details for about half an hour and still am unable to access it. It is not user friendly and have no idea what part is wrong or if capitalization matters as the rubbish website doesn't indicate what field is incorrect and doesn't show if it is case sensitive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Couldn't organise a drink up in a brewery”

Written on: 21/11/2016

I retired end of June and when they eventually sent details they conveniently only included details of how to re-invest! Several phone calls and letters later I still have not received my money (it's now nearly the end of November). Everything with them takes 10 working days before they even act! I would never deal with them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Aegon Are An Absolute Joke”

Written on: 06/11/2016 by Lincolnh1979 (1 review written)

If I am lucky it takes a minimum of six weeks for me to get my pension check Sent from the UK to Australia , The six weeks is based on the postal stamp on the envelope , which shows it was sent from Malta , when I asked why it would be sent from Malta , I was advised that in fact it was not sent from Malta but they put put on this postal stamp because they get a better rate if it shows it was sent from Malta rather then the UK. Todate 30% OF my monthly pension checks have never turned up at… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“INCOMPETENT INCOMPETENT INCOMPETENT”

Written on: 04/10/2016

I am having a total nightmare trying to obtain two pension plans from Aegon - they took five weeks and several phone calls just to send me the forms - Sent forms back with driving licence and bank statement for I.d. by Special Delivery which were signed for at their office - now they have lost my driving licence and it does not even appear on their system. More delays no doubt. I am sure monkeys would be more efficient. When I was working for a legal company we would have no clients if we were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not invest with this company”

Written on: 01/10/2016

My late mother had an investment bond with this company. On her death I was appointed as executor of her will. She had several investments with various companies. I had no trouble in sorting things out until it came to Aegon. Altogether it took 3 months to get the money for the beneficiaries. I was misinformed several times by phone and there was apparently no record of the calls. In the end I emailed the complaints department and received a prompt reply that basically agreed that the company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hopeless and incompetent.”

Written on: 09/09/2016 by MosheLewis (1 review written)

Not very co-operative when dealing with their customers and never willing to give the facts about your pension scheme. Six years ago I had my works pension transferred to them via a company well advertised on T.V about unlocking your pension. The deal was a total rip off. Best advice to anyone wanting to release part of their pension as a lump sum, please seek independent financial advice first… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Officious, Slow, Indifferent. I can't get my pension.”

Written on: 01/09/2016 by Walkerc240 (1 review written)

Just one bureaucratic hurdle after another. I have been trying to get my pension from AEGON for 3 months. When you send them an email they state you may not get a response for 3 weeks. For my first reply it took 4 weeks. It is difficult to tell if this is ploy to keep hold of your money, or if management simply don't care because they are getting away with it, and apparently have been doing so for many years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alisonren's Comment

Written on: 22/09/2016

I found exactly the same thing. And it has also crossed my mind that this is a ploy to keep hold of my money, little though it is. What resources are there to bring pressure to bear on Aegon? There must be something other than writing to the press?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“take your money retire dont get paid out”

Written on: 23/07/2016 by pissedoffwithaegon (1 review written)

i retired 12/7/16 phoned up in june to ask how to get my pension ? its easy was the reply ??? aegon sent out a letter giving me 2 options .a.b. chose b. but no form to fill out .phone again ,same again ,what do you have to do to get your money from this company .or is it die so they dont have to pay out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utterly Useless and totally incompetent ”

Written on: 06/07/2016

Trying to cash in my small pension pot. Standard Life took 3 weeks and now nearly 8 weeks later I'm still waiting for Aegon to look like they might be going to do anything. Total lack of communication, they really don't give a damn about their customers. After 30 minutes on the phone they promised to send out a cheque , nearly 2 weeks after the call I'm still waiting. So glad I'm not reliant on them for my pension… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Outrageous Diabolical Service”

Written on: 22/06/2016 by LanceClark390 (1 review written)

Every year I have to ring up to sort my pension out, as I'm told my pension has to be done manually as the computer cannot be overridden with my Tax code, so last year I had to recieve my small pension in 4 small payments after 4 phone calls to get my money, I was then told that there was money owing to me from last year ie £400 that I won't get unless I ask for it...how can you ask for it if you did not know it was even there, I'm then asked do you want it, do they employ idiots at this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a joke this company is”

Written on: 08/05/2016 by Dunnqz158 (1 review written)

Over 4 weeks ago now I couldn't see my pension details online, I spoken to several people over the last couple of weeks about this problem and each one says it will be ok in a few days. Like I say it's been down now 4 weeks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“STAY AWAY - UNINTELLIGABLE CUSTOMER CONTACT CENTRE”

Written on: 19/04/2016 by McManus436 (1 review written)

Dealing with a transfer of pension from group to individual, it's been done before surely, yet it seems that since sending the information in it's the first time they are dealing with this, they want more than they say they do, certified documents, originals/copies which all cost money and because they didn't request them initially they delay the process. Several phone calls to the customer services team, they all end with "...it's currently being processed.", "...we'll get someone to call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Painful Difficult and Time consuming Pension POT transfer”

Written on: 14/04/2016 by Gutierrezbb445 (1 review written)

Seems that are way behind in the pension reforms stakes. As many will know now you need a financial advisor to validate taking your pot out of the provider. Well AEGON refused to deal with my provider. Had to do it myself. It really stinks of corporate incompetence though they will of course never admit and have some smoke and mirrors rhetoric already prepared. Be WARNED they are awful to deal with . If I am cynical, and I do confess I am, they are using stalling tactics. AVOID at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview