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Written on: 22/06/2016 by LanceClark390 (1 review written)
Every year I have to ring up to sort my pension out, as I'm told my pension has to be done manually as the computer cannot be overridden with my Tax code, so last year I had to recieve my small pension in 4 small payments after 4 phone calls to get my money, I was then told that there was money owing to me from last year ie £400 that I won't get unless I ask for it...how can you ask for it if you did not know it was even there, I'm then asked do you want it, do they employ idiots at this… Read Full Review
Written on: 08/05/2016 by Dunnqz158 (1 review written)
Over 4 weeks ago now I couldn't see my pension details online, I spoken to several people over the last couple of weeks about this problem and each one says it will be ok in a few days. Like I say it's been down now 4 weeks… Read Full Review
Written on: 19/04/2016 by McManus436 (1 review written)
Dealing with a transfer of pension from group to individual, it's been done before surely, yet it seems that since sending the information in it's the first time they are dealing with this, they want more than they say they do, certified documents, originals/copies which all cost money and because they didn't request them initially they delay the process. Several phone calls to the customer services team, they all end with "...it's currently being processed.", "...we'll get someone to call… Read Full Review
Written on: 14/04/2016 by Gutierrezbb445 (1 review written)
Seems that are way behind in the pension reforms stakes. As many will know now you need a financial advisor to validate taking your pot out of the provider. Well AEGON refused to deal with my provider. Had to do it myself. It really stinks of corporate incompetence though they will of course never admit and have some smoke and mirrors rhetoric already prepared. Be WARNED they are awful to deal with . If I am cynical, and I do confess I am, they are using stalling tactics. AVOID at all costs… Read Full Review
Written on: 08/11/2015 by JDWS (2 reviews written)
my recent experience has been a costly one with Aegon. They are totally inept with their own products and fail to keep to their own complaint guidelines every time. They adore the use of acronyms that mean nothing to their customers,and eventually deny any responsibility. Due to numerous delays of their making my fund value has fallen by thousands and apparently this is all my fault..amazing. If you have money invested with this company I would transfer it as soon as possible, but be prepared… Read Full Review
Written on: 30/10/2015
For the past 4 months when I login to the AEGON UK website it produces misleading and inaccurate personal pension forecasts (Oct 2015). No one at AEGON wants to take up this problem and I have been passed from pillar to post with bad excuses. The Customer Service department is frankly appalling and the staff are unfamiliar with their own products. In spite of countless emails and telephone calls to AEGON I still currently have no accurate idea of what my pension will be. Many of my co workers… Read Full Review
Written on: 25/09/2015 by MckennaMarsh (1 review written)
I have 2 pensions with Aegon through former works. On just reaching 55 I applied for a small pot withdrawal from the smaller one and a tax free lump sum and a draw down each year from the large former mines workers pension to top up my current earnings. After Aegon sent me all my options I contacted them to inform them of my decision only to be told I could not touch the larger one because it is a section 32 protected policy. This was not told to me previously,they even sent me a letter… Read Full Review
Written on: 03/04/2015 by CarolynBradley362 (1 review written)
This was a Company Pension scheme run by the above company in the 1990s which had a significant change of policy in December 2002 under Head of Individual Pensions when the paid-up charge was removed from any future regular contributions into the plan. There is evidence that this change was not implemented in some policies ( Scottish Equitable suffer continually from " software malfunctions" which have to be manually corrected ). As charges are never openly disclosed and are deducted some 2… Read Full Review
Written on: 24/10/2014 by JonDodsworth (1 review written)
Four weeks ago I wrote to Aegon informing them that I had stopped receiving annuity payments into my account - No reply!! Two weeks ago I went online to inform them; they said they would pass it the appropriate department - again no reply!! I am now left working through there complaints procedure, which they claim to respond within 10-days - what a way to service your customers!! … Read Full Review
Written on: 03/06/2014
The company failed to provide information about my pension value to support my mortgage application, despite follow up and reminders over almost 8 month period. Finally they informed me that their system was unable to generate this information (whilst other Pension providers can at touch of a button.) Finally lodged complaint - another wait and to be told delay in replying to my simple letter was because the manager was out of office. Is AEGON are a market stall with one man decision making… Read Full Review
Written on: 06/08/2012
and so arrogant. Pension plan matured - agreed for a lump sum and monthly pension to be paid into nominated bank account. Letter received 31st July stating money had been paid into my account - checked - no money. Rang Aegon and told it has been processed - will take 3 days (BACS!!) 3 days later still no money - rang again - will take 3-5 days (BACS!!) 5 days later rang again and told the money hadn't been transferred after all!! Apparently too late to do transfer this day (cut of at 12.30… Read Full Review
Written on: 08/05/2011
If you have a pension with AEGON then make sure your will makes special mention of how you wish your AEGON pension money to be paid out! I am executor to a will which instructs me to collect all monies in and distribute it as required to pay debts etc, the remainder going to a minor.
AEGON want to pay the minors guardian the money directly with no checks or balances to ensure that the money ends up in his bank account and not on the family holiday! The complaints procedure is drawn out and… Read Full Review
Written on: 02/01/2011
I invested a section 32 buyout pension with Scottish Equitable in year 2000.
On maturity at pensionable age, the return to me was 24% of the original stake, if that was'nt bad enough due to the investment climate over the 10 year period, the company failed to notify me of the value of the investment, until it was too late to recover the situation.
I repeatedly called and emailed them all of which was ignored for months and then reluctantly a statement was produced with the caveat that they were… Read Full Review
Written on: 30/03/2010
Believe me if you have any thought for your family or your money avoid Scottish Equitable at all costs. In the space of a few months my endowment was decimated and this company was as helpful as a snake over a mouse. You have been warned. PS I give this company a no star rating… Read Full Review
Written on: 03/08/2009
My current experience of Scottish Equitable is deplorable.
I have just questioned a deduction of 15% of the units held in my paid-up With Profits Pension Scheme in ONE year,and been told that this is because of a recent change in their charges relating to my Policy. This is on top of a reduction of over 80% in terminal Bonus.Whilst accepting Terminal Bonuses can fluctuate, I cannot accept that an Annual charge of over 15% is right or fair.They will not explain the changes in their charging… Read Full Review
Written on: 11/09/2008 by stecha (1 review written)
I am now retired and still struggling to get my money out of Aegon Scottish Equitable. I have filed complaints with all relevant agencies, but most either didn't want to know or said my complaint was "outside their scope". The Pensions Ombudsman currently has my complaint but seems reluctant to support me in any way. Ten year annualised returns have been only 2.2% and most of this was gained in 1998. Since then, my "investment" has been falling in value despite the fact that Aegon fact sheets… Read Full Review
Written on: 25/09/2006 by templd (55 reviews written)
I strongly advise anyone looking to invest in a company to look elsewhere from Scottish Equitable Pension. Not only have they failed to make money on my investment but they are also charging 8 per cent to have it transfered elsewhere! Daylight robbery and adding insult to injury.
I'd recommend checking out the Motley Fool site, companies like Gartmore and M&G or also the Which? online site. They are extremely helpful and would have warned me about these lot.
I'm now looking at investing in a… Read Full Review
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