AMP NPI Pension Reviews

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3 Reviews For AMP NPI Pension

  • Guest 15th May 2009

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    Bad Points: Supremely arrogant - no interest at all in customer service


    General comments: I used to be pleased with my NPI pension, because it gave a good choice of external fund managers. Then, when NPI withdrew all of these external options, I instructed them to transfer my funds to a new company. After months of hassling them to make the transfer, and multiple requests for information, NPI finally closed my account and transferred my balance ... two weeks after disinvesting my funds. What did they do with my money during those two weeks? Kept it for themselves, of course! No investment growth, not even deposit interest! The only explanation given was that this is the standard of service they offer, and they can't do better because they outsource their admin and their contractor works on the basis that 90% of payments must be made within 2 weeks - in other words, they reduce service standards and save money by outsourcing, and use this as an excuse to treat their customers' funds as a private piggy bank. Great business model, guys!

  • brianback 5th Feb 2008

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    100% dissapointed - zero service, zero assistance.
    Pass SIPPS over from one trusteee to another without informing customers. Lose contributions. Unable to help with enquires - expect customers to do all the work.

  • dgleed Rank: Sergeant 22nd Aug 2004

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    I have a pension with AMP NPI as part of a Group Personal Pension Plan. When my employer changed their pension provider to Scottish Widows, I requested to transfer the finds from NPI to my new pension.

    NPI have lost my discharge papers twice. I have been unable to speak to anyone in the 'Transfer Department' because they don't take calls - I get promised a call back within 5 working days and have never received one.

    When I complained, I was promised a call back from a Customer Service Mana ...