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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.3/10 |
Full review by
yiz
on 2nd Jul 2008
User Rating : 0
Respect :
0
Good Points: No
Bad Points: Their web site shows you the price, asks you input credit card number, and then couldn't issue the ticket at the price. The worst thing is: it charges your credit card, and does not refund you after cancelling the ticket, although you cancel it because they can not issue the ticket!
General comments: Never book ticket on this web site!
yiz's review and ratings | 59 words
Review by
dreamaway
on 9th May 2007
User Rating : 0
Respect :
0
The company shows a good far on their website, when you try to book it says - cannot be booked. Then you have to call and the representative tells you all the seats are booked and the price has gone up. You ask them is their commission still the same as the website and you say yes. Then they book your ticket give you a final price. When you get the confirmation 12-24 hours later, you find out they charged you a $50 commission. when you call to tell them that they said the commission is the sam ...
dreamaway's full review | 156 words
Review by
tichang
on 10th Apr 2007
User Rating : 0
Respect :
0
They made my first name "MISS JANE" rather than just JANE. Therefore, I had all kinds of hassle when I went to check in for my flight since, obviously, my first name is not "MISS". I managed to still take my international trip, but not without a lot of hassle on every leg. Then I did not get mileage credit b/c of the name error. I checked the booking when I got the email, and from the way it was typed out though, it just looked like MISS was my title, not my first name ("DOE/MISS JANE"). Wh ...
tichang's full review | 163 words
Review by
pinkzebra212
on 29th Mar 2007
User Rating : 1
Respect :
0
I would definitely NOT recommend 1800CheapSeats.com. They are unorganized, deceitful and could not care less about displacing anyone.
pinkzebra212's full review | 277 words
Review by
trurotruro8803
on 26th Mar 2007
User Rating : 5
Respect :
0
About six hours after I spoke to the 1800CheapSeats call center, the confirming email arrived. All the flights were on Delta so I immediately called Delta to confirm the flights, it would have been nice if CheapSeats had provided the Delta reservation number, and I was pleased and relieved to find that the flights were on their system.
CheapSeats' website says they have to go through the excruciating process of waiting 12 - 24 hours to confirm flights because of credit card fraud. So why does ...
trurotruro8803's full review | 296 words
Review by
bbohnet
on 25th Nov 2006
User Rating : 0
Respect :
0
I bought two tickets to Costa Rica and they more than double charged my credit card and tried to put me through to several different people. Then they said I would have to wait several weeks to get my money back. DO NOT USE THIS WEBSITE! It is a sham.
bbohnet's full review | 50 words
Review by
travelmuch
on 21st Nov 2006
User Rating : 0
Respect :
0
See above Bad Points.
travelmuch's full review | 130 words
Review by
AFSoar01
on 7th Nov 2006
User Rating : 1
Respect :
0
I booked a ticket on their online site for a certain date, paid for it, and then got a confirmation for a ticket on a different date! It was for a day later, a different airline, and a different flight, and it cost more, so I know I didn't mistakenly click on the wrong flight. When I called their customer service line, they started off the discussion as real jerks. I was so surprised - I've never had anyone talk to me like that. I stayed as calm as I could and eventually talked to their senior c ...
AFSoar01's full review | 225 words
Review by
Love2Travel
on 6th Nov 2006
User Rating : 0
Respect :
0
This company is terrible. They gave me the wrong flights. Then they charged me a cancellation fee. Then they did not refund my money for two months. My money was only refunded after writing to their president! This company is a mess and has terrible customer service. Don't bother with them.
Love2Travel's full review | 51 words
Review by
AFSoar01
on 26th Oct 2006
User Rating : 0
Respect :
0
I reserved a ticket for my wife for the 26th of November and paid for it with a credit card. When the confirmation came back, the reservation was for the 27th of November. I called within minutes of completing the transaction to figure this out. After waiting thirty minutes, they said there would be a $35 cancellation fee to change the ticket and that there was no way it was their computer's fault and there was nothing either of us could or would do about it. I told them I was going to fight the ...
AFSoar01's full review | 217 words
Review by
rt
on 7th Jun 2006
User Rating : 2
Respect :
0
I selected a return ticket from 1-800-CheapSeats.com leaving at 8:20pm, and they somehow booked me for the 6:22pm flight. When I entered my credit card number, the itinerary said 8:20pm and after charging my credit card the itinerary said 6:22pm. There was no confirmation (like you have at Amazon or other online stores when you are buying goods). I was upset and called the customer service immediately. They wouldn't pick up the phone (the phone was ringing, I wasn't on wait). After trying more t ...
rt's full review | 187 words | 1 comment added.
Review by
JBuderus
on 6th Apr 2006
User Rating : 10
Respect :
-1
I recently booked a flight for an international trip with 1-800-CheapSeats.com. Ten hours later, I discovered that the trip would not be appropriate, due to a change in airports for a connecting flight. My interaction with the agents on their toll-free number was excellent. Since my credit card had not yet been charged, they cancelled my flight without a problem. They also offered to assist in making a new reservation. A follow-up personal message was sent via email to confirm my cancelation. ...
JBuderus's full review | 106 words | 1 comment added.
Review by
ablomgren
on 14th Mar 2006
User Rating : 1
Respect :
+1
Although my daughter and her friend had a great time on their Florida vacation it couldn't end with a happy face. To my surprise my charge card was doubled billed in a mess too hard to explain. After 3 conversations and an hour later 1-800-CheapSeats customer service could only say send a letter to the research department. Have dealt with Expedia many times in the last couple years and never had these kind of problems.
ablomgren's full review | 74 words
Review by
Hultsman
on 14th Mar 2006
User Rating : 0
Respect :
+1
I am giving the best advice when I encourage you NOT to use Cheapseats! The problems and my goodness, the customer service... horrible! Nobody can help you (I agree that there's supposedly NOT a Supervisor to help you even if you say you'll hold...) and you are stuck. It's been a nightmare. After things that are too lengthy to describe here, I called customer service and held for 40 minutes. The rep. told me most holds were 2 hours, then when he couldn't help me, he told me to call back tom ...
Hultsman's full review | 162 words
Review by
sl
on 22nd Jan 2006
User Rating : 0
Respect :
+1
Unfortunately, I did not see these reviews before I booked our tickets through 1800 Cheap Seats. If you are thinking of booking through them, don't! Save yourself a lot of time and headache and book through someone else!
The company is so deceiving. The booking process seemed to go so smoothly. When I called to make a reservation I was able to speak with someone immediately, but when I called back to ask a question, I had to wait over 30 minutes to reach someone. The customer service is ...
sl's full review | 112 words
Review by
nakmuay
on 1st Nov 2005
User Rating : 0
Respect :
+1
I purchased a round trip ticket to Phuket in Thailand on October the 28th with 1-800-Cheapseats, and was charged. Everything was going smoothly... I made reservations with the hotel, and organised events in Thailand, and then on the 31st of October I get an email telling me they cannot honor the reservation for the tickets (at least I think, the person needs to learn english).. here is what they emailed me... "Thank you for booking your reservation request with us! Unfortunately we are not able ...
nakmuay's full review | 173 words
Review by
jb720
on 28th Sep 2005
User Rating : 0
Respect :
+1
August of 2004, I tried to purchase a ticket with called 1800 Cheap Seats to attend my aunt's funeral. When I did, the wrong dates showed up but my credit card was charged. I immediately called 1800 Cheap Seats and got the runaround. The customer service rep told me that she could change the dates she would have to charge me the change fee (which was an outrageous amount). I told her it was not my fault that the wrong dates appeared. I asked to talk to a supervisor. She told me that no one w ...
jb720's full review | 210 words
Review by
smora
on 4th Aug 2005
User Rating : 0
Respect :
0
I booked a flight with 1800 CheapSeats, and received an email telling me that as the credit card holders name was different, that the credit card holder must call them within 12 hours to authorize the purchase. Once the authorization was cleared, I would then receive a final confirmation email with the purchase price, and advising me whether the airline had accepted the reservation. When I received this email, I called the customer service rep. and I was told that the credit card holder must c ...
smora's full review | 299 words | 1 comment added.
Review by
suiyueqingge
on 14th Apr 2005
User Rating : 0
Respect :
0
I booked an air ticket for my friend last week with www.1800CheapSeats.com. This week she figured out she couldn't make the travel and wanted to cancel it. I called its customer service and totally got surprised.
1. You can never get even 1 cent back if you want to cancel your reservation, which I have never seen for other airticket agencies. The only thing you can get a little bit compensation is to make a further order from them which is extremely unlikely. But you have to pay $175 for pean ...
suiyueqingge's full review | 252 words | 1 comment added.
Review by
denclark
on 24th Sep 2004
User Rating : 9
Respect :
0
www.1800CheapSeats.com:
I was able to purchase a last minute (72 hours before travel) ticket at about 1/3 of the cost found at other travel websites or from the airlines direct. There is a $50.00 service fee, but that is built into the price quote, and I still saved $450.00...on a direct flight on a major airline!
If you use 1800cheapseats, pay attention to the first itinerary confirmation you receive. Mine noted that it was a courtesy reservation until I called in to confirm my credit c ...
denclark's full review | 93 words
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