written by PLBtheoneforme on 15/03/2020
Hi. I had to come back to do a follow up on my earlier reviews. I don't set out to write bad reviews unless they are truly justified so in this case I want to sing the crews praises. I'll start from Lanzarote's departure lounge which was pretty much busting at the seems and seats were like gold dust. Once out of your seat it was never to be yours again which I hope will help with my following comments. Being a below knee amputee and having a very nasty sore on my leg made walking a painful experience. The walk from the car park was pretty tough going and then through security and shops was a nightmare and I'll add that being a "stubborn so and so" didn't help as I don't take assistance, anyway I found a seat and then settle down but after a little while I was in the need of a nice hot coffee so up I got and a nice coffee was purchased. Seat now gone so more walking to find another seat which I did. Drank my coffee then my daughter text saying it looked like a delay was on the cards so up I got to look at the board and it said no gate given until 18.15 which was my boarding time. I now go to find another seat and my leg is getting worse! I waited until 18.11 and then stood where I could see the board and low and behold gate 2 came up so off I went and wow I was first in the cue. I began to have trouble standing as leg was extremely sore now. Girls came out and began to do their bit and I beckoned one over and explained my plight and she immediately offered me a chair but I explained my stubbornness, she said just say if I change my mind, well it got to a stage where my left leg was numb due to all the weight I was putting on it and my right leg was so so sore. I called her over and explained and like a flash she said come on and she booked me through and took me onto the plane (first) and a welcome seat was shown to me. I couldn't thank her enough as she was so helpful and a very delightful member of the crew. The pilot explained the situation and that we couldn't enter French air space due to French strike but he said he would try to make up as much time as he could. On landing at Stansted the pilot couldn't apologise enough, he wished us all a safe onward journey. He was an absolute gentleman and although it's his job he went that extra mile for all the passengers and it was appreciated so well done you.
written by 407Bryant on 29/12/2019
This is the 6th time we have gone with jet2 and we will never go with another tour company. All the staff from the airport, airplane and resort was fantastic everyone of them was so friendly, polite and helpful. We sailed through at the airport, Plane took off on time, at the result staff was waiting and made it easy for us to get our transport to our results and the hotel was fantastic and Jet2 staff was on hand when we needed. They made our holiday a stress free experience. Cant wait to go with them again.
written by Jackson492 on 30/01/2019
we have used this flight company for the first time and we were extremely satisfied the flight was on time and we arrived in Malaga early and on returning to east midlands we were early as well the staff are caring and most of all was that we were sat together being elderly and nervous that was very important to me well done jet2 we will be looking forward to flying with you in April when we go to Montenegro for our golden wedding anniversary
written by brian.brid on 16/10/2018
Due to the fact that it took 4 1/2 hours to travel from leeds to manchester airport we missed the check in time by 15min.the staff at jet2 service desk were fantastic giving my a tea and seat while they checked round to get us a flight to lanzarotte they looked into ryan air who wanted £600 eventually finding and booking tui for £250 they then booked us into the clayton hotel for the night even going down to show us where to catch the mini bus service like this is hard to find these days but it,s normal for jet2 thank you so much for the assistance on a stressful time.all this because a man decided he wantedto jump from a bridge over the M62.
written by chrissym99 on 22/06/2018
We flew with Jet2 for the first time - East Midlands to Corfu. Plenty of desks open at EMA going out, clean modern aircraft, helpful friendly staff on board and reasonable seat space. The seats did not recline - a plus on short haul - and were not uncomfortable. Loads of locker space. Well stocked trolley service both ways. Returning from Corfu was easy. We arrived early but were checked in very quickly by Jet2 ground staff. Flights both ways were on time with pleasant updates from the flight deck. We shall use Jet2 again!
written by doogso on 28/02/2018
Soo impressed with Jet2.. first time using them. Flew to Spain for a golfing break. Seats were soo spacious i could actually slouch in them (i am 6'3").. Everything from staff attentiveness to the whole process of checking in and collecting luggage (golf bag traveled without damage - thank goodness!) was seamless. And we managed to depart each airport on time. Happy to recommend and will use again!
written by janet58scar on 18/09/2017
First time with Jet2, amazed at not having to queue for ages either on outbound or inbound flight. All staff on plane were very pleasant & friendly, take off & landing on time both ways, overall excellent. Will definitely use again.
written by Lisas37 on 15/09/2017
I booked a last minute flight to Lanzarote only a 4 day break with my friend and flying is a nervous experience for most people BUT when you are profoundly deaf it is much more terrifying.Not being able to hear announcements can be quite isolating so I was lucky my hearing friend could translate the announcments into BSL.(British Sign Language). Flying out on 10th September 2017 was great and I was able to tell security I could not go through the normal security check due to having a Cochlear Implant - no problem. Our flight home on Thursday 14th September 2017 was delayed and it would have been nice to get a free hot drink due to this but it was not offered. The best experience of this flight was the lovely deaf aware and friendly male cabin crew Flight(LS1402) THANK YOU for letting me teach you some British Sign Language and THANK YOU for the fun... you really did treat me with respect and that is something very rare for deaf people. We are normally treated like 2nd class citizens ...Please do make sure that they are praised for their inclusion. THANK YOU JET 2.COM.
written by Eringo on 27/07/2017
Got caught up in the Funchal Flights cancellation. At first there was little or no information. Later on in the evening we were given food vouchers. We then received text messages informing us that they were looking for a stopover. Or group were allocated 2 rooms. Breakfast and lunch provided. Everything very professional. Never had any problems with Jet2. Thank you for working so hard in an unavoidable situation.
written by Gabbsy13 on 22/06/2017
I very rarely can be bothered to write reviews but I feel compelled to for a few reasons 1. My opinion on British flight carriers is very poor 2. I expected the same with Jet2.com ! The reality of our experience flying with Jet2.com to Zante last month with the family was great. From a really attentive check in, to informed staff to shock, horror (as never experienced this ), great cabin staff that genuinely cared and were happy and seemed to enjoy their work. It changed my view that the demand and supply model of flying meaning that they don't care about the customer experience was shattered. Forget Ryanair , easyJet et al , Jet2.com are the future. I expect to get a good service if I pay for something and for the first time in a long time, Jet2.com met and exceeded my expectations. Well done and thank you !!
written by DarrenAlvarez483 on 17/06/2017
quick check in at Manchester, to landing at Palma caring, helpful staff. I cant praise their reps in Mallorca highly enough. We had a slight hiccup with our arrangements through no fault of Jet2 and the reps either called on us or telephoned each day to make sure we were having a pleasant stay. Excellent service from start to finish.I would like to commend 4 members of staff who saw us in Punta Negra and Casa del Mar
written by Doughertyhn443 on 12/06/2017
We have just booked a holiday with jet 2. The sales rep was called Gill Wilkinson. She was an absolute star, very friendly nothing too much trouble. She made the whole process very easy and enjoyable. Thankyou jet2 your staff are fab.
written by chuck1958 on 08/06/2017
This was my 1st Jet2 experience and it certainly won't be my last. Over the years, my wife and I have used numerous holiday providers but none has come close to the wonderful time we had last week. Check-in was first rate with the minimum of hassle, leg room on the flights was the best I have experienced and transfers were effortless. Any Jet2 staff I spoke to treated me with utmost courtesy. In future, Jet2 will be my number one choice. Thank you for a delightful time.
written by Ashlyn198 on 14/10/2016
I've recently flown from Manchester to paphos with you on 5th October flight ls937 and returned week after on ls938 your check in at Manchester is first class welcomed before check in and very friendly guy checked me in and excellent security you have really impressed me the cabin crew very friendly and was treat impeccably I'm telling all my friends and family about you and certainly be using you again soon keep up the good work excellent.
written by 235Sears on 06/10/2016
Was on flight no. Ls143 on 10/09/16 16. 05 from glasgow to gran canaria. Would like to thank all staff on board who went that special mile. Very smooth flight, smiles all round.
written by Jackied13 on 29/09/2016
I went on holiday to costa adeje and found myself in a bit of trouble. I was distressed and tearful. Contacted jet2 spoke to a girl and she was ghetto best. Polite,kind and very comforting. My holiday was sorted within a day and I couldn't ask for better. I want to thank them for being quick and thoughtful. Love you guys
written by Discodob on 29/08/2016
I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on board their staff have always been warm and friendly. My latest trip (yesterday( from PISA was no disappointment so they continue to be my first preference Eurpoean airline.
written by Discodob on 29/08/2016
I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on board their staff have always been warm and friendly. My latest trip (yesterday( from PISA was no disappointment so they continue to be my first preference Eurpoean airline.
written by Madeleine224 on 12/08/2016
We recently flew with Jet2 and I wanted to write a review as it was such a good experience! With every other airline we have used there is always miserable snappy staff completely uninterested in being helpful. What a nice change with the staff at Jet2! Great start to our holiday and will definitely be using them again! Hopefully the great service will continue.
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As rated by our community of reviewers
Craigboy146's Response to Eringo's Review
Written on: 14/09/2017
Not everyone was as lucky as you. Had to find and pay for own hotel and lunch for the night and now fighting to get money back