Jet2.com Reviews

Click here if this is your business
★★★☆☆
2.7 / 5
501
48% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Jet2.com - Ask a question now

Media Gallery for Jet2.com

Jet2.com
Jet2.com
Jet2.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“THE USUAL "SITTING TOGETHER" RIP OFF”

Written on: 21/01/2016 by stevetoddross (1 review written)

Just booked in online ( 26 days in advance) and as usual with Jet2 they can't sit me and my partner together. Same last year when we flew to and from Larnaca (Oct 15) checked in 27 days in advance, and once again were sat apart but amazingly when we checked my partners luggage in at the airport we were told that with just 2 hours to departure we could be seated together for a fee but this wasn't possible almost a month prior!?. Did several trips last year with Ryanair, including 6 of us going… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Again”

Written on: 24/11/2015 by Jaylah336 (1 review written)

To start with mix up with my seats, prebooked and paid for extra leg room, one week before flying moved my seats to a standard seat and didn't refund my original amount I had paid. told these seats where not available as the aircraft had changed, when we boarded someone else was sat in these seats. Accommodation poor, rep poor, had to move hotels to our own expense. Would never book a package with them again. The hotel we stayed at was the Okalipus in Bitez Turkey, wouldn't recommend this to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“End of Saturday flights to Murcia”

Written on: 03/11/2015 by Purcellrh216 (1 review written)

Why have Jet 2 stopped flying to Murcia on a Saturday from Leeds Bradford? I have been flying this route for 12 years, mostly on a Saturday and the plane is generally full. It makes little sense to only fly Tuesday, Thursday and Sunday when most villa rentals run from Saturday to Saturday! When I asked Jet2 why they have stopped they replied "operational reasons"… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent service”

Written on: 01/11/2015

We have just returned from Portugal. This is the first time we have booked with jet 2. The service we received was excellent from start to finish. We booked on line and found their website very easy to understand and navigate. The staff both in east midlands and faro were very friendly and helpful. They made our experience really stress free. The cabin crew were just as friendly and always on hand.in our experience one of the best airlines we have flown with. We would definitely recommend this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Nothing bad or wrong with my flight”

Written on: 31/10/2015 by nick987 (1 review written)

From East Midlands to Prague & return, Very friendly staff at check in, nice easy boarding, friendly crew on plane, departed a few minutes ahead of time. At Prague (this not Jet2`s fault) security checks manic & unorganized, but the crew & flight all very good, landed on time. I was apprehensive about this airline after reading a few reviews, but have to say they all went well for our group. Well done to Jet2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP OFF AIRLINE”

Written on: 28/10/2015 by GarySW (1 review written)

This airline charges an excessive charge for failing to turn up with a boarding card. It is essentially extortion at 17.50 for a flimsy piece of paper. Quote 'If you pay the £17.50 sir then you can't fly'. It doesn't help that the website booking and paperwork was very confusing and if I had known I would have printed it off. All I saw was 'Take this document with you to the airport' which is what I did. Total Rip Off. My wife and children were travelling on a separate booking as I was flying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Jet2 rep paid lip-service to us”

Written on: 26/10/2015 by janwilson (1 review written)

My partner and I went on a Jet2 all-inclusive holiday to Seaside Los Jameos Playa in Lanzarote last week (Oct 2015). Unfortunately we had to change hotels as Los Jameos' hygiene standards were not the best. Within 5 minutes of entering the room a large cockroach scuttled around the bathroom. We told reception and they told us to call our Jet2 rep. The rep then told us that cockroaches are normal in Lanzarote. That is as may be but at £1000 each a week all-inclusive we did not think it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Hotel Sagitario Menorca”

Written on: 24/10/2015 by 323Prince (1 review written)

Just arrived back form this hotel, Staff were brilliant, nothing too much trouble, provided an umbrella for balcony as it was so hot. This our third holiday with Jet2 and have booked for next year Portugal already. Flights and transfers all very very good. The bed was firm but when my husband complained they brought a mattress topper which made a big difference. THe card key stopped working,but a new lock was fitted in a quick time. Food and staff were lovely, always plenty of choice and well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The worst airline ever disgrace doesn't come close.”

Written on: 19/10/2015 by Kaylee47 (1 review written)

I flew with this airline jet 2 in October 15 and they are the worst ever. Dirty old shabby uncomfortable aircraft. The flight crew moaned about the wages and hours didn't smile. I fly regularly but can assure you not again with them. I have flown with Emirates Virgin and also ryanair and easyjet etc. I can assure you if you want a pleasant flight at the right money use ryanair or easyjet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service after being told about some road...”

Written on: 07/10/2015

after contacting jet2 i found their customer service abrupt to say the least we have been told about the works out side the hotel less than 2 weeks before we go we told "well its just one of those things if you want to move you will have to pay more to do so, this would be on top of the £800 pp we have already paid "also told , the agent will have to deal with this ,not us (jet2) my recommendation to all reading this DO NOT BOOK WITH JET2 they have your money they are not interested… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Binner69's Comment

Written on: 20/10/2015

You are right about they have your money they not interested! We had that experience after missing our flight due the the terrible accident on the M1 on the 12th October, although we usually fly with jet2 and never had a problem, on this occasion they were not interested in helping anyone.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Appalling Customer service turns good holiday”

Written on: 01/10/2015

1) Jet 2 charge a lot for taking care of your hold baggage and then damage it. Suitcase handle damaged beyond repair and rendering the suitcase unfit for air travel. If you are travelling in a group the baggage charges will be substantial. 2) Jet 2 deny responsibility and claim the suitcase was not suitable for flying. It was a mid priced suitcase and the damage handle is identical to almost all suitcases with extending handles. If it was unsuitable, then Jet 2 should refuse to carry… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pre booked seats”

Written on: 26/09/2015 by Benson437 (1 review written)

August 2015 travelled from Newcastle to Alicante and in September 2015 made the return journey, these flights were pre booked almost a year in advance and I pre booked seats 12B and 12C at a cost of £36, I chose these seats as they were stand alone seats next to an emergency exit in the aircraft on their seating plan, on boarding the plane on each journey I saw that these seats were now a centre and aisle seat in a row of three, the plane was bigger than the plane that I had booked the seats… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Esmerelda Benidorm ... A disgrace to be called a hotel”

Written on: 25/09/2015 by DevynMoss64 (1 review written)

We paid over a thousand pounds for 10 days in this (not allowed to say the word) hole. I have stayed in accommodation all over the world, 1 being in the outback in Oz and i thought that was bad. Hotel Esmeralda exceeds that one by far. Cig. burns all over the bed linen i could not believe my eyes. Painted black walls with some white boxes painted. We were told that the hotel had been handed over to art students to do there stuff. Well 3yrs would have done better. Who the hell wants to spend a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best travel abroad yet”

Written on: 20/09/2015 by Bill1960 (1 review written)

Just got back from a weeks holiday in majorca and would like to thank Jet2 for one of the most pleasant flight experience we have had to date . Your set up is very professional and slick Could not fault your company on any part of our journey All your staff here in the UK and in Spain were very helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“On time both times”

Written on: 18/09/2015 by JenniC90 (2 reviews written)

Good prices, flight times and no delays well done Jet2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“really good airline”

Written on: 16/09/2015 by McKee42 (1 review written)

Flew to mahon with jet2 in sep 14 the .Flight was on time and couldnt believe the legroom we had it was brilliant and the added bonos was the .Seats dont recline which i hate the cabin crew were lovely inflight meal very good we didnt use them this year due to the late flight time but will book with them for 2016 used tc this year watch can i say about tc one Word awful never again look forward to booking with jet2 very soon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer care! ”

Written on: 07/09/2015 by Fellinger (1 review written)

Traveled from Ibeza on Saturday 5th of September to Newcastle and have had a flight like it, 2 woman (looking for a better word) were sitting behind me in seats 9e and 9f around or in other. Seats we're very young children with parents, from getting on for 3 hours one abused the other with language totally beyond the norm, I will not repeate any of it but it was unbelievable to hear it from a woman's mouth. I didn't report it due to not wanting to delay the flight, but should have as it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The best low cost airline!”

Written on: 16/08/2015 by PamelaHooper5 (1 review written)

Having travelled with Monarch on a regular basis before there prices went absolute sky high, I was not expecting Jet2 to be as good. The amount of legroom you have on a Jet2 aircraft is absolute amazing, due to specially designed seats, the seats themselves are fairly comfortable, but nothing special, the reliability and flight times are excellent, not a single problem with Jet2! Inflight meals on a Jet2 aircraft can be pre-booked, with a meal you get some free sides and a free cup of tea… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip-Off cost to change passenger name”

Written on: 13/08/2015 by Cherry04 (1 review written)

I booked flights in January, from my Jet2 account for my son, his girlfriend and her daughter, to fly to Murcia in September. The flights were from Leeds Bradford, returning to Manchester. Unfortunately, they split up a few weeks later. Finally a decision was made that my son and his Dad would take the holiday, so I visited the Jet2 website and found that it would cost £35 each way to change the name of a passenger to allow my husband to fly. So I then tried to do just that. In fact, the cost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cherry04's Response to Cherry04's Review

Written on: 14/08/2015

All sorted! James called and reversed the situation, Well Jet 2 for responding to a complaint so successfully - would give 6 stars if I could

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“fantastic holiday in turkey”

Written on: 09/08/2015 by miPugh450 (1 review written)

Jet 2 have made our holiday fantastic. Nothing was to much trouble for them. Our rep in resort was brilliant. From taking us into the apartments for checking in on arrival through to seeing us off at the airport fab. I felt sorry for Thomas cook customers who were dumped in resort and told to find there own way to apartments when they arrived. One very upset customer of Thomas cook. Jet 2 flight was early both arriving In turkey and also coming home to Manchester. Keep up the good work Jet 2… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview