Jet2.com Reviews

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Latest Reviews

★★★☆☆

“flight from east mids to faro and back”

Written on: 21/10/2016 by 1pam (1 review written)

The flight from east mids to faro was fine, the flight back I found the staff were not as pleasant. One in particular stood out, on the flight at 11.25 am from faro to east mids, she was quite miserable, I watched her with other older members that were on the flight and she was rather abrupt and rude. When they did the tea trolley visit I saw her roll her eyes on a couple of occasions when anyone asked for anything or changed there mind about what they wanted. I personally don't like that… Read Full Review

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★★★★★

“jet2 flight experience ”

Written on: 14/10/2016 by Ashlyn198 (1 review written)

I've recently flown from Manchester to paphos with you on 5th October flight ls937 and returned week after on ls938 your check in at Manchester is first class welcomed before check in and very friendly guy checked me in and excellent security you have really impressed me the cabin crew very friendly and was treat impeccably I'm telling all my friends and family about you and certainly be using you again soon keep up the good work excellent… Read Full Review

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★★★★★

“HOSTESS MADE MY FLIGHT”

Written on: 06/10/2016 by 235Sears (1 review written)

Was on flight no. Ls143 on 10/09/16 16. 05 from glasgow to gran canaria. Would like to thank all staff on board who went that special mile. Very smooth flight, smiles all round… Read Full Review

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★★★★★

“Very helpful”

Written on: 29/09/2016 by Jackied13 (1 review written)

I went on holiday to costa adeje and found myself in a bit of trouble. I was distressed and tearful. Contacted jet2 spoke to a girl and she was ghetto best. Polite,kind and very comforting. My holiday was sorted within a day and I couldn't ask for better. I want to thank them for being quick and thoughtful. Love you guys… Read Full Review

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★☆☆☆☆

“Online booking”

Written on: 28/09/2016 by Whiteyx261 (1 review written)

Spent all morning trying to book a flight online. Each time having entered all my details, I arrive at the 'Pick Your Seat' page which then becomes 404 Error. Spoke to them on the phone and they couldn't have shown less interest. All they could say was they were having problems with the site and suggest I keep trying. Pointless offering low price online fares if no one can book them!… Read Full Review

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★☆☆☆☆

“No customer complaints by phone must wait 28 days by...”

Written on: 10/09/2016 by TiaDaley (1 review written)

Bought and paid for 2 x all day breakfasts for our flight to Madeira on 22/08/16 7:00 am flight , guess what they had no breakfast on board only chilli, chilli for breakfast? Anyway stewardess apologised and said we would get a refund and gave me the e-mail. When you e-mail jet2 you have to wait 28 days for a reply? if you ring customer service they cant put you through to complaints because they are not contactable by phone (very convenient) So I have to wait, no option, why is it these days… Read Full Review

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★★★★★

“One of the best 'Budget' Airlines to fly with”

Written on: 29/08/2016 by Discodob (4 reviews written)

I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on… Read Full Review

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★★★★★

“One of the best 'Budget' Airlines to fly with”

Written on: 29/08/2016 by Discodob (4 reviews written)

I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on… Read Full Review

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★★★★☆

“You pay for what get”

Written on: 21/08/2016 by GarrettTennant468 (1 review written)

Yes this was the cheapest site to book the holiday we wanted to go on so I wasn't expecting the world from Jet2. Check in at EMA was very quick and well organised, the on board process was quick and simple and the air hostess were very good as well. We were flying to Malaga and when we arrived we spotted a board with our name on it and was directed outside to another rep. This time we were told to wait for our taxi, not a bus, with 4 other people. We were eventually dropped off near our hotel… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 12/08/2016 by Madeleine224 (1 review written)

We recently flew with Jet2 and I wanted to write a review as it was such a good experience! With every other airline we have used there is always miserable snappy staff completely uninterested in being helpful. What a nice change with the staff at Jet2! Great start to our holiday and will definitely be using them again! Hopefully the great service will continue… Read Full Review

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★☆☆☆☆

“Jet2 avoid car hire flight excellent ”

Written on: 31/07/2016 by Saniya48 (1 review written)

Arrived Ibiza yesterday 30th July 2016 6 of us 4 kids booked and paid for in August 2015 as know if you don't such high demand peak summer can't get. Need it as remote villa transport people and luggage things to beach shop etc. Had confirmation emails vouchers etc with picture of vehicle and specification last 2 days before departure. Arrive at airport no car that size claim never do. After sometime including talking to jet 2 in UK result is we have a smaller car.the 2 adults have to travel… Read Full Review

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Hmills39's Comment

Written on: 01/08/2016

Update on review we received a phone call yesterday afternoon from Enterprise the 31st and they came to our villa yesterday evening to swap the car agreeing impossible to use for the family. At least unlike many other organisations they have reacted and resolved the issue and not ignored the mistake. The local people here being very good.

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★☆☆☆☆

“totally let down by jet 2”

Written on: 22/07/2016 by scaboo (1 review written)

just back from 2 week holiday at servigroup rialto benidorm my wife is disabled and traveled with a mobility scooter we arrived at hotel to be told you can not stay here with a mobility scooter which jet 2 never advised us about before departure she set out side on her scooter for 2 hours with no help what so ever from jet 2 disgrace also servigroup discrimination of the disabled after speaking to jet 2 head office in england was advised that some one would be in touch with us asap no one ever… Read Full Review

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★★★☆☆

“Great News - Pound races ahead of Euro”

Written on: 09/07/2016

I have just returned from Spain on a Jet 2 flight from Malaga. I was charged c€6 for a cup of instant coffee. The stewardess seemed almost embarrassed to charge it when the published price was £2.75! Happy that sterling had raced ahead after having had such such a torrid time with Brexit, I arrived home only to have my dream shattered. The sterling rate against the Euro was still very poor, despite Jet2's use of almost €2 to £1. Is this blind faith in the value of Sterling or just plain… Read Full Review

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★★★★★

“Fantastic flight but the accommodation let the holiday...”

Written on: 19/06/2016 by Colfax (1 review written)

The flight in & out of Ibiza was great but the hotel San remo let jet two down. We booked all inclusive & arrived at the hotel 9.50pm & no food was available so had to eat out. I had emailed a request for a sea view to the hotel & they replied they would do the best they could on arrival our room was overlooking the scruffy & noisy roof top of the neighbouring hotel so I grief to ring reception but the phone did not work so had to go down from 4th floor to be bluntly told they would not change… Read Full Review

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★★★☆☆

“SEATING RIPOFF, INFLIGHT MEALS RUBBISH”

Written on: 09/06/2016 by Disgruntled6666 (1 review written)

My wife and I flew to Murcia from Manchester in May and the boarding pass lottery defined we had to sit a row apart as did everyone else on my seat row, just another airline ripoff to get passengers p*****off about. Due to the late arrival in Murcia I decided to book 2 inflight meals as we had done 2 years ago when we had previously flown, this time they were absolutely rubbish being very little to eat,nuked to death, poorly presented as individual items in a small carrier bag requiring one to… Read Full Review

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★★★★☆

“Excellent First Experience”

Written on: 05/06/2016 by sybaris (1 review written)

We went to Paphos on 18th May and returned on 28th May with Jet2 and I find it hard to criticise anything. The crew both going and coming home were very friendly and nothing was too much trouble for them. We had paid for leg room on the way out and we got it. Coming back I had to have assistance so we couldn't use the extra leg room seats but the ordinary seats had enough leg room so your knees are not touching the seat in front and when the tray is down it isn't crushing you. We were… Read Full Review

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★★★★★

“Great Product and Great Service”

Written on: 03/06/2016

I have twice used Jet 2 recently. The first was a quick trip to Spain and I was so impressed that I thought I read the holiday brochure. I then booked a JET2 holiday to Croatia. Everything ran perfectly from the check-in in Leeds to the welcome at the hotel. What was particularly good was the provision of information and the efficient transfer between the airport and the hotel (and back). It all added to a completely stress-free holiday experience and we would definitely use JET2 again… Read Full Review

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★★★★★

“family holiday”

Written on: 26/05/2016 by grandkids2 (1 review written)

has my wife has limited mobility On 18/4/16 my wife and I flew out to spain for a seven night break on arriving at L.B.A WE WERE GREETED with a good morning I informed one of the jet 2 staff we needed assistance immediately we were taken to a check in desk ahead of people who were waiting to check in we were well looked after right up to boarding good flight good hot breakfast meal on arrival at Malaga short delay for assistance help was on hand to assist us to coach transfer on return we… Read Full Review

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★☆☆☆☆

“Lack of de icing equipment”

Written on: 16/05/2016 by DesireeBell (1 review written)

Flight to Tenerife delayed by 26 hours because of jet 2 lack of de icing equipment. Funny how other airlines managed to take off and land all day!! No compensation due to 'adverse weather cond' which funnily didn't affect the more successful air lines CON!!!!… Read Full Review

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★★★★☆

“I was very impressed”

Written on: 03/05/2016 by Whitbydave (1 review written)

I have just returned from a holiday to Benidorm. The check in at Newcastle was very stress free and the plane was on time. The transfer to the hotel was very well organised and the hotel was superb. On return we were able to check our cases in at the hotel so we didn't see them until we got back to Newcastle which was brilliant… Read Full Review

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