Jet2.com Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“jet 2 terribile”

Written on: 18/08/2014 by Nevaeh198 (1 review written)

I try to buy a ticket online it was everything ok till i paid after then they dont let me print the thicket dont let me chek in online dont answer the phone!!!they thake my money no thicket nothing… Read Full Review

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★☆☆☆☆

“Jet2.com Low Fares but certainly not friendly”

Written on: 14/08/2014 by debz88 (1 review written)

Had a flight booked with Jet 2 which I was not able to travel on as I was very ill on holiday but jet 2 did not care and proceeded to keep my money which resulted in me having to pay extra for another flight was not happy at all the staff I found to be very unfriendly and disinterested as I am a single mum I do not have a lot of money and when I returned from holiday It left me in debt as I was behind on payments because jet 2 stole my money for a service I didnt use and probably gave the seat… Read Full Review

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★★☆☆☆

“the most basic budget aircraft”

Written on: 14/08/2014

The aircraft we travelled on had poor sound proofing, no sun blinds on windows, rigid seats with no movement possible, no seat pockets, this has all been stripped out so the aircraft is as light as possible and saves the company fuel....but is VERY uncomfortable for the passenger. The stewardess on our outbound flight must have done a speed speaking course since she spoke so fast it was impossible to understand her!...A far cry from BOAC DAYS!....never again. On the good side we were on time… Read Full Review

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★★★★☆

“Good travel”

Written on: 05/08/2014 by davidoswin (2 reviews written)

Hi, Recently went on to a holiday to Italy. Jet2 flights were the cheapest priced and the flights were on time. Slight delay in regards to departing Rome but that is down to air traffic control and busy airport for queue on runway. Staff were very helpful and friendly. Travelling again with them in September… Read Full Review

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★☆☆☆☆

“SUBJECT TO DELAYS”

Written on: 25/07/2014 by BrooklynBeebe2 (1 review written)

Flight out from Manchester delayed over 2 hours - having boarded plane then asked to disembark. Operational reasons............. Return journey again delayed and waited over an hour for baggage to be off loaded. Lack of information throughout. Would not fly with this airline again… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 06/07/2014 by Dewardo (1 review written)

Thought I would give Jet2 a second chance, but wished I had stuck to my previous rule of never flying with them again. Living near to the airport I tried to check in online four hours before my flight, only to find that online check-in closes five whole hours before take-off. Customer Services just kept repeating the mantra "it's in the Terms & Conditions", although I pointed out that it is quite well hidden. I did eventually manage to persuade someone in management to waive the £17.50 airport… Read Full Review

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Dean5863's Response to Dewardo's Review

Written on: 07/07/2014

I recently had an accident and the hospital have told me I can"t travel.Phoned jet2,explained my predicament and asked for a refund.They said that "BECAUSE ITS LESS THAN 10 DAYS NOTICE I AM NOT ENTITLED TO A 2REFUND".How can I give 10 days notice when I"ve only just found out myself.The holiday cost me 3 grand+ now I am off work with no income.THESE PEOPLE SHOULD BE ASHAMED.I WILL NEVER BOOK WITH THEM AGAIN AND WOULD ADVISE OTHERS TO THINK TWICE BEFORE BOOKING WITH *&*@;^"*@ JET2

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Swampy1901's reply to Dean5863's Comment

Written on: 09/07/2014

Did you buy your travel insurance when you booked your holiday? This gives you cover in situations like this - four years ago my husband ended up in hospital with Septicaemia a few weeks before we were due to go on holiday. There was no way we were going to be able to go on holiday as the predicted recovery time was in excess of three months - the insurance company refunded without batting an eyelid. Insurance is worth it for your peace of mind in situations like this.

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Briw's reply to Swampy1901's Comment

Written on: 11/07/2014

I book flights 2 -3 times a year with the online option. You will find that on your confirmation at the top it says to go to JET2, Manage My Booking to check-in online 28 days up to 5 hours before departure time.

JET2 are far from perfect, it is a budget airline after all, but with all respect, I think you are being unfair to the company if you are unable to take time to read this obvious info.

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Dewardo's reply to Briw's Comment

Written on: 13/07/2014

My whole point is that it isn't that obvious. I have flown quite a few times with Jet2 and never noticed this restriction before, until I fell foul of it. Finally, I am not sure why such a long interval is needed, or why it should cost £17.50 for them to print a boarding pass at the airport anyway, or for that matter why it should cost £13.50 to print your own...
There are plenty of low-cost airlines, but Jet2 is a rip-off airline.

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★☆☆☆☆

“Old Unreliable Aircraft”

Written on: 04/07/2014

Jet2 are clearly bottom of the pile when it comes to the so-called budget airlines, with an ageing and increasingly unreliable fleet, a lack of space and comfort and average service in-flight at best. Whatever happens, it won't be their fault if your flight is delayed! You will have "extraordinary circumstances" burnt into your memory… Read Full Review

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★★★★☆

“BRILLIANT NEWS FREE PHONE NUMBER”

Written on: 22/06/2014 by Horton112 (1 review written)

Just rang Jet2 and they now have a freephone number, excellent… Read Full Review

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★☆☆☆☆

“Flight changes”

Written on: 14/06/2014 by Claytonfy357 (1 review written)

3 bookings this year with 2 flight changes now having to get to airport in middle of night instead of mid day. Why pay more. Will be using Ryanair in future… Read Full Review

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★☆☆☆☆

“We hate customers”

Written on: 13/06/2014 by Davidallan2 (1 review written)

Here is the perfect example of how NOT to run an airline 1 make sure your customers cannot talk to you 2 use a web site that is to totally user unfriendly and is constantly in error mode 3 once you have your customer lets see how then we can screw the most amount of money out of you.like seat allocation, unclear bag costs ,absolute garbage food at silly prices, no printed online boarding pass more charges.4 don't hand out immigration forms on the aircraft before you land (costs money) so the… Read Full Review

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★★☆☆☆

“poor”

Written on: 11/06/2014

the airline staff and flights where great, however the hotel siesta in Icmeler was poor the food wasn't too good and you didn't know what you were eating and the table cloths weren't clean. On our arrival we had to use the staff lift and most of the holiday and wasn't too clean either, the smell of cats near the eating area was unpleasant too. However the too stars go to the airport staff. good flights and the hotel staff who were friendly… Read Full Review

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★★☆☆☆

“poor”

Written on: 11/06/2014

the airline staff and flights where great, however the hotel siesta in Icmeler was poor the food wasn't too good and you didn't know what you were eating and the table cloths weren't clean. On our arrival we had to use the staff lift and most of the holiday and wasn't too clean either, the smell of cats near the eating area was unpleasant too. However the too stars go to the airport staff. good flights and the hotel staff who were friendly… Read Full Review

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★★☆☆☆

“poor”

Written on: 11/06/2014

the airline staff and flights where great, however the hotel siesta in Icmeler was poor the food wasn't too good and you didn't know what you were eating and the table cloths weren't clean. On our arrival we had to use the staff lift and most of the holiday and wasn't too clean either, the smell of cats near the eating area was unpleasant too. However the too stars go to the airport staff. good flights and the hotel staff who were friendly… Read Full Review

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★★★★★

“Could not fault”

Written on: 10/06/2014

Recent holiday with Jet2 in Crete. From searching and booking online to flying, transfers, and hotel, the whole experience was a pleasure. Outbound flight was 10 minutes late departing but arrived ontime. The return flight left on time and arrived 20 minutes early. The hotel was great and in an ideal location. The local tavernas were very good to excellent. We will definitely book a holiday with Jet2 again and can thoroughly recommend them as a hi day company… Read Full Review

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Dean5863's Comment

Written on: 07/07/2014

I"m glad you enjoyed your holiday but be advised if you book with these again and should any problems arise i.e travelling;changing dates etc.be prepared for a rough ride

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★☆☆☆☆

“Overcharging to change date”

Written on: 09/06/2014 by Bridgerd329 (1 review written)

We booked a flight and unfortunately the return date was typed wrongly. We immediately tried to change it and Jet2 have just charged us 148 euros, calling it an administration charge!! The flight was £104! I just can't believe that they can just charge anything they like to change 2 digits. Daylight robbery and makes the banks look like saints! There is no enjoyment in being ripped off. Beware… Read Full Review

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★★☆☆☆

“Taking advantage of customer problems”

Written on: 06/06/2014 by HughMay (1 review written)

We found Jet2 Flights very easy to deal with when everything was straightforward but as soon as an opportunity arose to take advantage of unforeseen circumstances they made full use of it. I lost my passport a week before my flight, so had to postpone it. Jet2 were seemingly accommodating in permitting an amendment to our dates with an admin charge of £35 per person per direction (£140) plus any difference in flight charges. The flights were advertised at £98 less for the new dates but… Read Full Review

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★★☆☆☆

“Aircraft services”

Written on: 03/06/2014 by oiMcCarty400 (1 review written)

I have travelled regularly around the world, mainly for work, but often enough for pleasure, on many different airline services and I feel compelled to comment on the condition of the cabin on jet2 airlines. I recently travelled to Rome from UK and was astonished to find that not only was there no entertainment services, ie, video screens, on a 3 hour flight, in the back seat or drop down within the cabin but the prices for the other onboard services were an absolute rip off. Personally, I… Read Full Review

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★★★★★

“Even better than expected!”

Written on: 02/06/2014 by Bensonel (1 review written)

Jet2 is always a great cheap airline, but before it has always a bit of a scramble to get seats together. But they now have pre-allocated seats. On our holiday from Leeds to Alicante this half term, I have to say we checked in very late online and were given 4 separate seats which was not great as a family with two children ages 7 and 9 but on arrival at the bag drop at the airport we were automatically re-allocated seats all next to each other, which apparently is what they will always do if… Read Full Review

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★★★★☆

“hand luggage help”

Written on: 27/05/2014 by 331Day (1 review written)

does anyone know if you can take a hand bag along with hand luggage with jet2?… Read Full Review

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Krizzie's Comment

Written on: 01/06/2014

yes you can take a bag up to 10 kg, there are also some size restrictions

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★☆☆☆☆

“Let down by Jet Time”

Written on: 27/05/2014 by diana48s (1 review written)

We flew back to Newcastle from Venice on the 1830 flight on Sunday 25th may. To our surprise, the plane was not Jet2, it had been "borrowed" from a Danish firm, Jet Time whose cabin staff were on hand to greet us along with two far more smartly turned out Jet2 cabin crew. They did not explain that this would mean that only Jet2 staff could distribute drinks and food, apparently, as we learned later for "security", this was not defined! Had they had the sense or courtesy to make this clear when… Read Full Review

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