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| Flight on time? | 7.5/10   |
|---|---|
| Customer service | 6.3/10 |
| Comfort on flight | 6.4/10 |
| Quality of food | 4.8/10 |
| Value for Money | 7/10 |
| Reviewer Rating | 6.6/10 |
| Overall Rating | 6.1/10 |
Full review by
KEITH BERRIMAN
on 9th May 2008
User Rating : 0
Respect :
0
Good Points: none
General comments: Made a mistake with a name. Jet 2 want £85 to change name, even though I have already paid for flight!!
KEITH BERRIMAN's review and ratings | 21 words
Review by
Guest.
on 9th May 2008
User Rating : 1
Respect :
0
Very disappointed with Jet2. Their onboard case size is smaller than the internationally accepted size and are catching customers out and charging them £10 to put their cases in the hold. I have travelled on numerous occasions with this case also with jet2 and have had no problems. To compound the issue they are not applying it to all passengers as on our flight there were several people allowed onboard with the same size as mine.
Guest.'s full review | 100 words
Review by
Guest.
on 25th Apr 2008
User Rating : 0
Respect :
0
Firstly, I searched flights using LOW FAIR FINDER - found my flights - £4.99 out, £9.99 coming back. That is £15. Then I notice they charge you for a seat! £3.99 to be exact - so your airfair doesn't include a seat - what is the point there? By the time I finished, the flights were £99! How are these firms allowed to get away with this? Try it and you'll see what I mean!
Guest.'s full review | 77 words
Review by
stevie1958
on 22nd Apr 2008
User Rating : 10
Respect :
0
I flew from man to Palma on 06/04/2008, check in was easy and quick, I have never been from man before the lady at check in went out of her way to show me where to go next. It was the first time my wife has flown and was extremely nervous, it was quite thick snow and I thought what a day to travel and it done nothing to calm my wife. After security we had a coffee to try and relax, when we boarded the adjacent planes were covered in snow, the jet2 aircraft was a 737-300, it was nice and warm com ...
stevie1958's full review | 180 words
Review by
joem1619
on 20th Apr 2008
User Rating : 2
Respect :
0
I've used Jet2 many times Manchester to Murcia. Having made a booking for a large party ( £700) I found one persons forename was different from the forename on their passport. Cost of changing this one word on their system is £40 plus premium rate phone call plus credit card cost. I wrote to customer service and was fobbed off with a lame reply. I accept I made an error but they take a huge advantage of it. I know they all do it -but they do not recognise customer loyalty..so I won't ...
joem1619's full review | 99 words
Review by
Juditp
on 18th Apr 2008
User Rating : 1
Respect :
0
EXTREMELY DISAPPOINTED!
We booked an outbound and inbound flight to Budapest and back to MAN in January. They cancelled the inbound flight, supposedly they also sent us an email and also tried to call us etc. Unfortunately we didn't receive the email, or even the phone call. As we didn't go back to them to chose another inbound flight they cancelled our booking which we haven't been notified of either. Although they did refund the price we paid for the flight, if we had to book the flight now it ...
Juditp's full review | 177 words
Review by
markus32
on 18th Apr 2008
User Rating : 9
Respect :
0
Manchester to Nice for only seventy quid - how can you complain? The plane was brand new, the staff very friendly and I found the food on board quite reasonable. No complaints from except as I said for the staff at Nice airport not announcing the flight boarding early.
markus32's full review | 92 words
Review by
Guest.
on 18th Apr 2008
User Rating : 10
Respect :
0
Jet2.com is the BEST low cost airline, no matter how people slag them off they are thee best low cost airline currently operating out of the UK. People turn their nose up at airlines once they get charged excess luggage, best thing to do is the following:
* Book cheap flight (early bird catches the pray)
* Follow terms and conditions of travel (at the time of booking you clicked to accept that you fully understand them and will adhere to them)
* Turn up at check-in with your bags under weight!!
...
Guest.'s full review | 151 words
Review by
D Wright
on 17th Apr 2008
User Rating : 10
Respect :
0
I wish that all low cost or charter airlines would use this system or Jet2 fly to Dalaman.
D Wright's full review | 83 words
Review by
dbatie
on 3rd Apr 2008
User Rating : 1
Respect :
0
We were taken to the cleaners by their hand baggage policy. We had bought a small Samsonite pull along case which was described as complying with airline rules. The case came with a list of 32 airlines and the size of case permitted. We checked in and were invited to put our new case into their size gauge. It wouldn't fit and we were told it was too big, the long dimension was 50cm. We then found that Jet2 are the only airline, probably in the world, to restrict this dimension to 46cm. Most ...
dbatie's full review | 183 words
Review by
rachp
on 28th Mar 2008
User Rating : 10
Respect :
0
First time I have flown with Jet2 but will be my preferred airline from now on. Makes all other budget and so called up market airlines look well substandard. From check in to collecting bags at destination whole thing a pleasure. Cabin crew lovely too really friendly and well presented. Well Done Jet2!!!!!
rachp's full review | 85 words
Review by
reginald64
on 19th Mar 2008
User Rating : 2
Respect :
0
Customer Service non-existent.
Jet2 changed the time of our return flight from Budapest to Manchester making a bad time of day even worse.
Then a few days later they cancelled the outbound flight altogether.
I've emailed for a refund but so far had no reply after a week. Apparently you have to wait 21 days and the credit card fee is not refunded.
Ring customer service at 50p a minute (costing at least £5) but all they can do is note the problem!!!!!! they can't progress the refund. ...
reginald64's full review | 189 words
Review by
Guest.
on 11th Mar 2008
User Rating : 2
Respect :
0
OK until you need help. They canceled my flight, and couldn't get me home for 3 days. They didn't put on any extra flights to get people home. For enquiries you have to pay 50p minute to speak to somebody you can't understand. Pay extra for your seats and baggage, so its not a cheap airline anymore. It started off good, but its just another airline now. Make sure you have good insurance, because jet2 will do anything not to compensate you.
Guest.'s full review | 81 words
Review by
nannette
on 3rd Mar 2008
User Rating : 0
Respect :
0
I fully agree with greatgershwins comments, how do jet2 get away with there misleading prices. We booked Blackpool to Alicante and the price went up by £80 by the time we got to the confirm stage for no apparent reason. Trying to complain is almost impossible, 50pa minute phone calls certainly tend to deter. Surely trading standards should be monitoring such practices. If jet 2 seriously want to have good customer relations they could start by being more easily accessible.
nannette's full review | 82 words
Review by
LyndaR
on 3rd Mar 2008
User Rating : 8
Respect :
0
I have been using Jet2 since they launched their service from Leeds Bradford and have flown with them dozens of times. I find them an excellent airline and like the fact that seats are allocated at check in. I once flew with Ryanair - never again.
Jet2 are good as long there is nothing out of the ordinary or any problems with your booking. Should you need to contact customer services thats when the problems start. Their help line costs 50p per minute and they are not very helpful. For some reaso ...
LyndaR's full review | 159 words
Review by
Guest.
on 3rd Mar 2008
User Rating : 9
Respect :
0
On time, good inflight service, local airline of Leeds!!!!!! The aircraft was a little scruffy and oldMy local airline that have seen to become a serious contender of the Eurpoean skies showing easyjet how its done!!!!!!!!!
Guest.'s full review | 36 words
Review by
greatgershwin
on 28th Feb 2008
User Rating : 0
Respect :
0
How do Jet2 get away with the following: they advertise fares as including taxes on the front page of their website and then add taxes a second time on the following page.
For example, today they are advertising Leeds to Chambery from £9.99 one way including taxes. If you follow through and choose a £9.99 one way 'fare', £19.00 is immediately added for taxes, giving a fare of £28.99 (before all the other add-ons, which at least are explicitly revealed).
Is this a blatantl ...
greatgershwin's full review | 91 words
Review by
cuthbertw
on 28th Feb 2008
User Rating : 0
Respect :
0
Only available direct flight Edinburgh to Murcia. I booked 3 return flights departing on the 21st Aug which somehow changed to the 14th August after payment was made - no I did not enter the wrong dates 100% sure. I then found a pending charge on my credit card of 4 times the ticket value. Meanwhile to correct their mistake, I am faced with another charge of £90. I have contacted jet2 who admitted a problem with the website and asked me to call back today. I now find all customer service n ...
cuthbertw's full review | 91 words
Review by
Guest.
on 27th Feb 2008
User Rating : 1
Respect :
0
I was going to book a flight with Jet 2 but feel that I was misled by the pricing. A return flight for myself , wife and daughter was posted on their initial flight search as ' 335.94. BUT if I actually wanted to fly with luggage the price had rocketed to ' 425 . The site even tried to charge me for pre booking our seats ( ' 4.50 per person per flight). I want to fly for the price I was initially given and not given these stealth charges not clearly explained on an initial flight /price search ...
Guest.'s full review | 90 words
Review by
Guest.
on 7th Feb 2008
User Rating : 1
Respect :
0
Hidden charges every step of the way. Once you book the cost of changing is more than the flight cost and they will not give a refund for cancellation.
Guest.'s full review | 30 words | 1 comment added.
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