Jet2.com Reviews

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Latest Reviews

★★★☆☆

“A bit more polish and attention required please”

Written on: 30/07/2015 by wfChristie1953 (1 review written)

I'm not a fan of Leeds Bradford airport but have used Jet 2 lots of times from there and had a particularly great experience when we went to Budapest last year with flights, transfers, amazing hotel. We've just returned from Rome and the whole experience this year was not as good. The rooms were incorrectly booked as doubles not twins (Jet 2's fault the hotel maintained), the flight departed late (probably due to the airport being so busy), the cabin crew (only 3) seemed quite stressed and we… Read Full Review

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★☆☆☆☆

“Booking Error”

Written on: 26/07/2015 by SRB1609 (1 review written)

Having booked with Jet2 for the last three years, this year I made an error in my booking(yes my fault). I have now phoned Jet2 customer service team, think they should rename this service! I have booked with Jet2 for three years spending in excess of £6000 in flights and I was simply told "nothing we can do". you would have thought in this day and age when everyone is fighting for your business some sort of empathy/gesture of goodwill would have been offered. DO NOT USE… Read Full Review

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★★★★★

“Jet2 - Excellent. ”

Written on: 14/07/2015 by zenot (1 review written)

Great cabin crew, on time with the added 22kg baggage allowance, would use again… Read Full Review

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★★★★★

“Saved by good service”

Written on: 08/07/2015 by HonestJohn297 (1 review written)

I booked flights to Faro, but stupidly booked from 20/6t to 21/6 instead of 20/6 to 27/6. I phoned Jet2 right away, told them what had happened and as I had phoned right away, I was advised to rebook with the proper dates, then ring back with the new reservation number and I would be given a full refund on the incorrect booking. Cannnot grumble at that when I was expecting to have to pay something for an amendment or something. 1st class service… Read Full Review

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★★★★★

“Help when needed”

Written on: 01/07/2015 by Nielsenya350 (1 review written)

I goofed big time when booking last minute flights to Faro - would have been there one day instead of seven! I hponed Jet2 who were briiliant. Told me to make the booking I should have, phone them back with the reference and they would cancel the duff booking and give me a full refund, which they did. Flights were on time and everything else was great. I've heard a lot of people calling Jet2 but I have always been impressed with them… Read Full Review

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★★☆☆☆

“Damaged luggage, terrible customer service”

Written on: 18/06/2015 by northern lass (13 reviews written)

We flew from Leeds Bradford to Lanzarote with Jet2, outward flight was fine, no problems at all. When we collected our luggage at LB after the return flight we noticed that one of the two suitcases was quite badly scuffed on one corner, but we decided it wasn't worth making a fuss about. However, when we got home and unpacked, we found that the other suitcase was badly damaged. The padlock which was locked onto the zips had been broken off and was missing, as was the tab end of the zip which… Read Full Review

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Northern Lass's Response to northern lass's Review

Written on: 30/06/2015

Follow-up - no reply from CS so I emailed the Chief Exec, got a call from his office refusing to replace the suitcase but offering £20 as 'goodwill gesture'. The case in question has been used just 3 times and a new one will cost £60. Have now put in a claim to the county court and await the outcome.

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★★★★★

“Third Time with Jet2 Holidays”

Written on: 17/06/2015 by Offagainsoon (1 review written)

Just got back from our third holiday with Jet2 . Flight out from LBA on time flight back 15 mins early . Loads of leg room. Hotel and transfers great. What more would I want… Read Full Review

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★★★★★

“Cabin crew are amazing!”

Written on: 16/06/2015

I was on flight from Dalaman to Newcastle 22:15 15/06 I have to say the caving crew were so friendly and went out of their way to help big shout out to Abi what a lovely young girl she really stood out as she was so nice she went beyond her duty to help a older couple to the point she was a little upset herself for the couple it really helps as the flight is normally so horrible but got to say it was a nice flight thank you jet2 :)… Read Full Review

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Abigaild's Comment

Written on: 21/06/2015

Thank you so much for your lovely comments! Was a pleasure having you on board and I hope to see you soon!

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★★★☆☆

“Malaga airport departures”

Written on: 26/05/2015 by Chrisgee (1 review written)

I have no problem travelling by Jet2. My main gripe is with in departures from Malaga. I travelled back from there on Sun 24th May 2015, 12.15pm flight. Passports are checked on arrival at the departure desk, again at security when bags are x-rayed and again at the entrance to the departure gates A, B or C. This last check was desperately slow, we were in this queue for more than half-an-hour making many passengers worried about missing their flights. It was a mad crush and I have no… Read Full Review

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★★★★★

“family holiday”

Written on: 21/05/2015 by nnEwing409 (1 review written)

party of 10 travelled E.Mids to Faro and back 2-9 May 2015 Superb service from booking to flying...our first time with Jet2 Helpful staff clean planes etc etc will def use again… Read Full Review

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★★★★★

“A fantastic experience”

Written on: 27/02/2015 by Nikkigibb (1 review written)

Following a fabulous week in Tenerife at Sandos San Blas hotel, we headed to the airport for that dreaded journey home. However, the flight was great despite strong headwinds and an additional 45 mins added to our flight time. On board was a cabin crew member called Karl. An absolute character who kept us all entertained with his fab personality! The journey home was an absolute pleasure. Well done Jet2, great recruitment!!… Read Full Review

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★☆☆☆☆

“Damaged luggage”

Written on: 18/01/2015 by Roysan (1 review written)

Flew bacc from Rome to Mancheter on tacking my case from the carousel it was obvious it had been damaged.ithad been tapped up at some point to prevent the contents falling out,the zip and lock having been ripped off.Despite the agent who examined the damage at the airport and assuring me I would have no problem with recovery when dealing with JEt 2claims they come up with any excuse not to pay,infact it is hard to envisage any circumstance in which they will blame the customer I certainly will… Read Full Review

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Northern Lass's Response to Roysan's Review

Written on: 18/06/2015

I had exactly the same problem and have just written a review on this site. I have emailed Jet2 again to remind them that like all airlines, are bound by the terms of something called the Montreal Convention, which says they have to offer compensation for damaged luggage, and if they don't, they can be taken to court. I'm waiting for their reply.

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★☆☆☆☆

“Holiday nightmare ignored”

Written on: 23/10/2014 by berryt51 (1 review written)

Booked holiday for August for myself wife son & daughter + 2 grandchildren to turkey at the Green Nature Resort Marmaris on arrival we where given 2 double rooms when I complained I was told this was what jet2 booked for me when I arrived home I complained to no avail they blamed me for not explaining the sleeping arrangements before going one room was supposed to accommodate me my wife and 1child the other was to be occupied by my daughter son and the other child my son is 43yrs old he had to… Read Full Review

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Berryt51's Response to berryt51's Review

Written on: 23/10/2014

Disgusting treatment stay away!!!!!!!!!

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★★☆☆☆

“ROTTEN CUSTOMER SERVICE”

Written on: 18/10/2014 by Nell2509c (1 review written)

We went to Majorca on the 17th sept this year, when we got to our hotel we were there was a problem with our room and that we would be sent to a sister hotel at the other side of the bay. The other hotel was disgusting so we contacted our rep and asked to be moved to another hotel. We were told there was no hotel available but if e stayed the night there we would be compensated. Four days later we met the rep who stated that we would get forty pounds in compensation back which would be in… Read Full Review

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★★★★☆

“first time”

Written on: 02/10/2014 by davmav (1 review written)

we flew from Manchester to Menorca on LS759 on Sep4th, the check in was easy and stress free, we departed on time, the Aircraft was spotless clean, the seats a bit hard, but lots of leg room, the Attendants pleasant and lots of information from the Pilot, we returned on Sep18th on LS760, check in not as fast as Manchester but ok, Jet2 Airport staff very good, one lady asking if any one had a problem that needed help, the Aircraft was ready to depart almost 30mins early, but was held back by… Read Full Review

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★★☆☆☆

“Falling standards”

Written on: 29/09/2014 by jhkjsdlfh (3 reviews written)

I've been flying with Jet2 for years and in the past I've been happy with the service they provided. However recent flights have not been up to scratch. Some good points are:- Usually fairly punctual, I've flown many times with Jet2 and have only experienced short delays on a handful of occasions, and a single long delay Seats are allocated in advance Generally good value They fly to a wide variety of destinations from my local airport (Leeds) They have never cancelled a flight I was booked… Read Full Review

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★★★★★

“best air line”

Written on: 25/09/2014 by 346Taylor-Alt (1 review written)

we just been a jet2 holiday,,our flight from Manchester on Thursday 18 sept left early and captain keep help to date on route about 3 /4 times giving good information where we were,and our flight left reus early as well and again gives information 3/4 during our flight home ,both cabin crews look very happy with working for jet2 and I booking my next holiday next year around my 50 birthday ,I all ready looking forward to flying with jet 2 again soon ,thank for give us a 2 great flights and… Read Full Review

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★★★★★

“extremely pleased with jet 2”

Written on: 24/09/2014 by gyMcClellan341 (1 review written)

We flew to Menorca last week and found the service by Jet 2 excellent.On return I requested a birthday announcement for my father which was announced by a member of your staff and done very professional. I have flown many times with Jet 2 and will carry on using them in the future… Read Full Review

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★☆☆☆☆

“PLANE CAUGHT FIRE, NO APPOLOGY, LUCKY TO BE ALIVE”

Written on: 11/09/2014 by beachy2015 (1 review written)

Worst airline i have ever flown with, ageing poorly maintained planes, Had an emergency landing and cabin filled with smoke, stewardesses sat down and said nothing, had to jump off a wing about 10 foot high to escape possible explosion and not even an apology. And they make out in the press it was a small electrical fault. I know different through inside sources!!!The plane caught fire and they lost a load of electronics. Thats what you get for operating everybody's cast off planes 3rd down the… Read Full Review

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★☆☆☆☆

“Discriminates against disabilities!”

Written on: 04/09/2014 by DFoster1 (1 review written)

Travelled from Palma, Mallorca to Manchester on 29/08/2014. Absolutely appalling customer service throughout. During our holiday my 17 year old daughter was involved in an accident and seriously injured her foot, requiring an emergency operation and a stay in hospital in Palma. We received no help from Jet2 and although the resort rep seemed pleasant enough on the phone as a company Jet2 did nothing. We had to arrange our own alternative transfer arrangements as my daughter was too disabled… Read Full Review

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