Jet2.com Reviews

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Latest Reviews

★☆☆☆☆

“Lack of de icing equipment”

Written on: 16/05/2016 by DesireeBell (1 review written)

Flight to Tenerife delayed by 26 hours because of jet 2 lack of de icing equipment. Funny how other airlines managed to take off and land all day!! No compensation due to 'adverse weather cond' which funnily didn't affect the more successful air lines CON!!!!… Read Full Review

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★★★★☆

“I was very impressed”

Written on: 03/05/2016 by Whitbydave (1 review written)

I have just returned from a holiday to Benidorm. The check in at Newcastle was very stress free and the plane was on time. The transfer to the hotel was very well organised and the hotel was superb. On return we were able to check our cases in at the hotel so we didn't see them until we got back to Newcastle which was brilliant… Read Full Review

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★☆☆☆☆

“Say goodbye to your luggage.”

Written on: 23/03/2016 by kwacker636 (3 reviews written)

The flights were fine and the leg room is a pleasant change but the customer care is shocking.six bags checked in together and five arrive in Manchester.Five days later and still no sign of the missing bag and all you get is a number to check online that's supposed to track your missing bag.Well our missing bag has been on 3 flights from Tenerife this week but has not managed to land at Manchester yet, and if you think about claiming off Jet 2 for your missing valuables then you best still… Read Full Review

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★☆☆☆☆

“rip off jet2”

Written on: 12/03/2016 by DanteTrevino77 (1 review written)

The price you see on your computer is different what they see on theres rip off JET2 don't book with them… Read Full Review

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★☆☆☆☆

“THE USUAL "SITTING TOGETHER" RIP OFF”

Written on: 21/01/2016 by stevetoddross (1 review written)

Just booked in online ( 26 days in advance) and as usual with Jet2 they can't sit me and my partner together. Same last year when we flew to and from Larnaca (Oct 15) checked in 27 days in advance, and once again were sat apart but amazingly when we checked my partners luggage in at the airport we were told that with just 2 hours to departure we could be seated together for a fee but this wasn't possible almost a month prior!?. Did several trips last year with Ryanair, including 6 of us going… Read Full Review

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Kblyth's Response to stevetoddross's Review

Written on: 10/03/2016

Jet2 is making a lot of extra money from customers wo booked there holiday together as we have just found out. I have spoken to customer services twice and they have informed me that this is not the case. We are flying with Jet2 to Malaga on April 4th and have been given seats well apart. I was informed that the seating on the plane is done by computer and if we wait 24hrs we will be seated together. I have logged on 6 times to find that we have been moved but again further apart. We are not going to pay them any money to book 2 seats together and by doing this we will more than likely annoy another couple or family who will also have to sit apart due to Jet2 putting us in separate seats. This is just a easy way Jet2 can scam more money out of there customers. It's the principle that counts, and my wife and I will not be moving our separate seats to accommodate couple or family who want to sit together. Jet 2 can make more money by doing the same at hotels by giving all of there customers separate rooms and separate dinning. I also blame customers who have paid extra cause they have become part of Jet2 Scheme.

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Lynneo's reply to Kblyth's Comment

Written on: 08/05/2016

I agree that paying extra to sit together is a way for airlines to make extra cash from us customers every airline we have used have charged this fee and because im fearful of flying and need to squeeze my partners hand till it turns blue before take off therefore we do pay the rip off sit together fee we have just forked out an extra £44 it is alot of cash they are making off us couples and families that want and should automaticly get to sit together but we will always pay the fee due to my fear of flying or we would consider doing what u do though I think the airlines will not stop charging this fee.

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★☆☆☆☆

“Never Again”

Written on: 24/11/2015 by Jaylah336 (1 review written)

To start with mix up with my seats, prebooked and paid for extra leg room, one week before flying moved my seats to a standard seat and didn't refund my original amount I had paid. told these seats where not available as the aircraft had changed, when we boarded someone else was sat in these seats. Accommodation poor, rep poor, had to move hotels to our own expense. Would never book a package with them again. The hotel we stayed at was the Okalipus in Bitez Turkey, wouldn't recommend this to… Read Full Review

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★★★☆☆

“End of Saturday flights to Murcia”

Written on: 03/11/2015 by Purcellrh216 (1 review written)

Why have Jet 2 stopped flying to Murcia on a Saturday from Leeds Bradford? I have been flying this route for 12 years, mostly on a Saturday and the plane is generally full. It makes little sense to only fly Tuesday, Thursday and Sunday when most villa rentals run from Saturday to Saturday! When I asked Jet2 why they have stopped they replied "operational reasons"… Read Full Review

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★★★★★

“excellent service”

Written on: 01/11/2015

We have just returned from Portugal. This is the first time we have booked with jet 2. The service we received was excellent from start to finish. We booked on line and found their website very easy to understand and navigate. The staff both in east midlands and faro were very friendly and helpful. They made our experience really stress free. The cabin crew were just as friendly and always on hand.in our experience one of the best airlines we have flown with. We would definitely recommend this… Read Full Review

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★★★★☆

“Nothing bad or wrong with my flight”

Written on: 31/10/2015 by nick987 (1 review written)

From East Midlands to Prague & return, Very friendly staff at check in, nice easy boarding, friendly crew on plane, departed a few minutes ahead of time. At Prague (this not Jet2`s fault) security checks manic & unorganized, but the crew & flight all very good, landed on time. I was apprehensive about this airline after reading a few reviews, but have to say they all went well for our group. Well done to Jet2… Read Full Review

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★☆☆☆☆

“RIP OFF AIRLINE”

Written on: 28/10/2015 by GarySW (1 review written)

This airline charges an excessive charge for failing to turn up with a boarding card. It is essentially extortion at 17.50 for a flimsy piece of paper. Quote 'If you pay the £17.50 sir then you can't fly'. It doesn't help that the website booking and paperwork was very confusing and if I had known I would have printed it off. All I saw was 'Take this document with you to the airport' which is what I did. Total Rip Off. My wife and children were travelling on a separate booking as I was flying… Read Full Review

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★★☆☆☆

“Jet2 rep paid lip-service to us”

Written on: 26/10/2015 by janwilson (1 review written)

My partner and I went on a Jet2 all-inclusive holiday to Seaside Los Jameos Playa in Lanzarote last week (Oct 2015). Unfortunately we had to change hotels as Los Jameos' hygiene standards were not the best. Within 5 minutes of entering the room a large cockroach scuttled around the bathroom. We told reception and they told us to call our Jet2 rep. The rep then told us that cockroaches are normal in Lanzarote. That is as may be but at £1000 each a week all-inclusive we did not think it… Read Full Review

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★★★★★

“Hotel Sagitario Menorca”

Written on: 24/10/2015 by 323Prince (1 review written)

Just arrived back form this hotel, Staff were brilliant, nothing too much trouble, provided an umbrella for balcony as it was so hot. This our third holiday with Jet2 and have booked for next year Portugal already. Flights and transfers all very very good. The bed was firm but when my husband complained they brought a mattress topper which made a big difference. THe card key stopped working,but a new lock was fitted in a quick time. Food and staff were lovely, always plenty of choice and well… Read Full Review

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★☆☆☆☆

“The worst airline ever disgrace doesn't come close.”

Written on: 19/10/2015 by Kaylee47 (1 review written)

I flew with this airline jet 2 in October 15 and they are the worst ever. Dirty old shabby uncomfortable aircraft. The flight crew moaned about the wages and hours didn't smile. I fly regularly but can assure you not again with them. I have flown with Emirates Virgin and also ryanair and easyjet etc. I can assure you if you want a pleasant flight at the right money use ryanair or easyjet… Read Full Review

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★☆☆☆☆

“poor customer service after being told about some road...”

Written on: 07/10/2015

after contacting jet2 i found their customer service abrupt to say the least we have been told about the works out side the hotel less than 2 weeks before we go we told "well its just one of those things if you want to move you will have to pay more to do so, this would be on top of the £800 pp we have already paid "also told , the agent will have to deal with this ,not us (jet2) my recommendation to all reading this DO NOT BOOK WITH JET2 they have your money they are not interested… Read Full Review

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Binner69's Comment

Written on: 20/10/2015

You are right about they have your money they not interested! We had that experience after missing our flight due the the terrible accident on the M1 on the 12th October, although we usually fly with jet2 and never had a problem, on this occasion they were not interested in helping anyone.

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★☆☆☆☆

“Appalling Customer service turns good holiday”

Written on: 01/10/2015

1) Jet 2 charge a lot for taking care of your hold baggage and then damage it. Suitcase handle damaged beyond repair and rendering the suitcase unfit for air travel. If you are travelling in a group the baggage charges will be substantial. 2) Jet 2 deny responsibility and claim the suitcase was not suitable for flying. It was a mid priced suitcase and the damage handle is identical to almost all suitcases with extending handles. If it was unsuitable, then Jet 2 should refuse to carry… Read Full Review

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★☆☆☆☆

“Pre booked seats”

Written on: 26/09/2015 by Benson437 (1 review written)

August 2015 travelled from Newcastle to Alicante and in September 2015 made the return journey, these flights were pre booked almost a year in advance and I pre booked seats 12B and 12C at a cost of £36, I chose these seats as they were stand alone seats next to an emergency exit in the aircraft on their seating plan, on boarding the plane on each journey I saw that these seats were now a centre and aisle seat in a row of three, the plane was bigger than the plane that I had booked the seats… Read Full Review

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★☆☆☆☆

“Esmerelda Benidorm ... A disgrace to be called a hotel”

Written on: 25/09/2015 by DevynMoss64 (1 review written)

We paid over a thousand pounds for 10 days in this (not allowed to say the word) hole. I have stayed in accommodation all over the world, 1 being in the outback in Oz and i thought that was bad. Hotel Esmeralda exceeds that one by far. Cig. burns all over the bed linen i could not believe my eyes. Painted black walls with some white boxes painted. We were told that the hotel had been handed over to art students to do there stuff. Well 3yrs would have done better. Who the hell wants to spend a… Read Full Review

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★★★★★

“Best travel abroad yet”

Written on: 20/09/2015 by Bill1960 (1 review written)

Just got back from a weeks holiday in majorca and would like to thank Jet2 for one of the most pleasant flight experience we have had to date . Your set up is very professional and slick Could not fault your company on any part of our journey All your staff here in the UK and in Spain were very helpful… Read Full Review

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★★★★★

“On time both times”

Written on: 18/09/2015 by JenniC90 (2 reviews written)

Good prices, flight times and no delays well done Jet2… Read Full Review

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★★★★☆

“really good airline”

Written on: 16/09/2015 by McKee42 (1 review written)

Flew to mahon with jet2 in sep 14 the .Flight was on time and couldnt believe the legroom we had it was brilliant and the added bonos was the .Seats dont recline which i hate the cabin crew were lovely inflight meal very good we didnt use them this year due to the late flight time but will book with them for 2016 used tc this year watch can i say about tc one Word awful never again look forward to booking with jet2 very soon… Read Full Review

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