Jet2.com Reviews

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Latest Reviews

★★★★★

“One of the best 'Budget' Airlines to fly with”

Written on: 29/08/2016 by Discodob (4 reviews written)

I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on… Read Full Review

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★★★★★

“One of the best 'Budget' Airlines to fly with”

Written on: 29/08/2016 by Discodob (4 reviews written)

I fly every week for business within the UK using all the usual carriers alternating between Flybe, Aer Lingus, Ryanair, BA and Easyjet. I have flown twice in the last 3 years with Jet2 because of their ability to take me to European destinations that I choose to visit with family for our annual holiday. I admit....they are always the first one I look at! This is not because of price but because they have proven to be always punctual, planes are clean, check in friendly and no fuss....and on… Read Full Review

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★★★★☆

“You pay for what get”

Written on: 21/08/2016 by GarrettTennant468 (1 review written)

Yes this was the cheapest site to book the holiday we wanted to go on so I wasn't expecting the world from Jet2. Check in at EMA was very quick and well organised, the on board process was quick and simple and the air hostess were very good as well. We were flying to Malaga and when we arrived we spotted a board with our name on it and was directed outside to another rep. This time we were told to wait for our taxi, not a bus, with 4 other people. We were eventually dropped off near our hotel… Read Full Review

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★★★★★

“Fantastic service!”

Written on: 12/08/2016 by Madeleine224 (1 review written)

We recently flew with Jet2 and I wanted to write a review as it was such a good experience! With every other airline we have used there is always miserable snappy staff completely uninterested in being helpful. What a nice change with the staff at Jet2! Great start to our holiday and will definitely be using them again! Hopefully the great service will continue… Read Full Review

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★☆☆☆☆

“Jet2 avoid car hire flight excellent ”

Written on: 31/07/2016 by Saniya48 (1 review written)

Arrived Ibiza yesterday 30th July 2016 6 of us 4 kids booked and paid for in August 2015 as know if you don't such high demand peak summer can't get. Need it as remote villa transport people and luggage things to beach shop etc. Had confirmation emails vouchers etc with picture of vehicle and specification last 2 days before departure. Arrive at airport no car that size claim never do. After sometime including talking to jet 2 in UK result is we have a smaller car.the 2 adults have to travel… Read Full Review

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Hmills39's Comment

Written on: 01/08/2016

Update on review we received a phone call yesterday afternoon from Enterprise the 31st and they came to our villa yesterday evening to swap the car agreeing impossible to use for the family. At least unlike many other organisations they have reacted and resolved the issue and not ignored the mistake. The local people here being very good.

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★☆☆☆☆

“totally let down by jet 2”

Written on: 22/07/2016 by scaboo (1 review written)

just back from 2 week holiday at servigroup rialto benidorm my wife is disabled and traveled with a mobility scooter we arrived at hotel to be told you can not stay here with a mobility scooter which jet 2 never advised us about before departure she set out side on her scooter for 2 hours with no help what so ever from jet 2 disgrace also servigroup discrimination of the disabled after speaking to jet 2 head office in england was advised that some one would be in touch with us asap no one ever… Read Full Review

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★★★☆☆

“Great News - Pound races ahead of Euro”

Written on: 09/07/2016

I have just returned from Spain on a Jet 2 flight from Malaga. I was charged c€6 for a cup of instant coffee. The stewardess seemed almost embarrassed to charge it when the published price was £2.75! Happy that sterling had raced ahead after having had such such a torrid time with Brexit, I arrived home only to have my dream shattered. The sterling rate against the Euro was still very poor, despite Jet2's use of almost €2 to £1. Is this blind faith in the value of Sterling or just plain… Read Full Review

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★★★★★

“Fantastic flight but the accommodation let the holiday...”

Written on: 19/06/2016 by Colfax (1 review written)

The flight in & out of Ibiza was great but the hotel San remo let jet two down. We booked all inclusive & arrived at the hotel 9.50pm & no food was available so had to eat out. I had emailed a request for a sea view to the hotel & they replied they would do the best they could on arrival our room was overlooking the scruffy & noisy roof top of the neighbouring hotel so I grief to ring reception but the phone did not work so had to go down from 4th floor to be bluntly told they would not change… Read Full Review

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★★★☆☆

“SEATING RIPOFF, INFLIGHT MEALS RUBBISH”

Written on: 09/06/2016 by Disgruntled6666 (1 review written)

My wife and I flew to Murcia from Manchester in May and the boarding pass lottery defined we had to sit a row apart as did everyone else on my seat row, just another airline ripoff to get passengers p*****off about. Due to the late arrival in Murcia I decided to book 2 inflight meals as we had done 2 years ago when we had previously flown, this time they were absolutely rubbish being very little to eat,nuked to death, poorly presented as individual items in a small carrier bag requiring one to… Read Full Review

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★★★★☆

“Excellent First Experience”

Written on: 05/06/2016 by sybaris (1 review written)

We went to Paphos on 18th May and returned on 28th May with Jet2 and I find it hard to criticise anything. The crew both going and coming home were very friendly and nothing was too much trouble for them. We had paid for leg room on the way out and we got it. Coming back I had to have assistance so we couldn't use the extra leg room seats but the ordinary seats had enough leg room so your knees are not touching the seat in front and when the tray is down it isn't crushing you. We were… Read Full Review

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★★★★★

“Great Product and Great Service”

Written on: 03/06/2016

I have twice used Jet 2 recently. The first was a quick trip to Spain and I was so impressed that I thought I read the holiday brochure. I then booked a JET2 holiday to Croatia. Everything ran perfectly from the check-in in Leeds to the welcome at the hotel. What was particularly good was the provision of information and the efficient transfer between the airport and the hotel (and back). It all added to a completely stress-free holiday experience and we would definitely use JET2 again… Read Full Review

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★★★★★

“family holiday”

Written on: 26/05/2016 by grandkids2 (1 review written)

has my wife has limited mobility On 18/4/16 my wife and I flew out to spain for a seven night break on arriving at L.B.A WE WERE GREETED with a good morning I informed one of the jet 2 staff we needed assistance immediately we were taken to a check in desk ahead of people who were waiting to check in we were well looked after right up to boarding good flight good hot breakfast meal on arrival at Malaga short delay for assistance help was on hand to assist us to coach transfer on return we… Read Full Review

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★☆☆☆☆

“Lack of de icing equipment”

Written on: 16/05/2016 by DesireeBell (1 review written)

Flight to Tenerife delayed by 26 hours because of jet 2 lack of de icing equipment. Funny how other airlines managed to take off and land all day!! No compensation due to 'adverse weather cond' which funnily didn't affect the more successful air lines CON!!!!… Read Full Review

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★★★★☆

“I was very impressed”

Written on: 03/05/2016 by Whitbydave (1 review written)

I have just returned from a holiday to Benidorm. The check in at Newcastle was very stress free and the plane was on time. The transfer to the hotel was very well organised and the hotel was superb. On return we were able to check our cases in at the hotel so we didn't see them until we got back to Newcastle which was brilliant… Read Full Review

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★☆☆☆☆

“Say goodbye to your luggage.”

Written on: 23/03/2016 by kwacker636 (3 reviews written)

The flights were fine and the leg room is a pleasant change but the customer care is shocking.six bags checked in together and five arrive in Manchester.Five days later and still no sign of the missing bag and all you get is a number to check online that's supposed to track your missing bag.Well our missing bag has been on 3 flights from Tenerife this week but has not managed to land at Manchester yet, and if you think about claiming off Jet 2 for your missing valuables then you best still… Read Full Review

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★☆☆☆☆

“rip off jet2”

Written on: 12/03/2016 by DanteTrevino77 (1 review written)

The price you see on your computer is different what they see on theres rip off JET2 don't book with them… Read Full Review

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★☆☆☆☆

“THE USUAL "SITTING TOGETHER" RIP OFF”

Written on: 21/01/2016 by stevetoddross (1 review written)

Just booked in online ( 26 days in advance) and as usual with Jet2 they can't sit me and my partner together. Same last year when we flew to and from Larnaca (Oct 15) checked in 27 days in advance, and once again were sat apart but amazingly when we checked my partners luggage in at the airport we were told that with just 2 hours to departure we could be seated together for a fee but this wasn't possible almost a month prior!?. Did several trips last year with Ryanair, including 6 of us going… Read Full Review

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Kblyth's Response to stevetoddross's Review

Written on: 10/03/2016

Jet2 is making a lot of extra money from customers wo booked there holiday together as we have just found out. I have spoken to customer services twice and they have informed me that this is not the case. We are flying with Jet2 to Malaga on April 4th and have been given seats well apart. I was informed that the seating on the plane is done by computer and if we wait 24hrs we will be seated together. I have logged on 6 times to find that we have been moved but again further apart. We are not going to pay them any money to book 2 seats together and by doing this we will more than likely annoy another couple or family who will also have to sit apart due to Jet2 putting us in separate seats. This is just a easy way Jet2 can scam more money out of there customers. It's the principle that counts, and my wife and I will not be moving our separate seats to accommodate couple or family who want to sit together. Jet 2 can make more money by doing the same at hotels by giving all of there customers separate rooms and separate dinning. I also blame customers who have paid extra cause they have become part of Jet2 Scheme.

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Lynneo's reply to Kblyth's Comment

Written on: 08/05/2016

I agree that paying extra to sit together is a way for airlines to make extra cash from us customers every airline we have used have charged this fee and because im fearful of flying and need to squeeze my partners hand till it turns blue before take off therefore we do pay the rip off sit together fee we have just forked out an extra £44 it is alot of cash they are making off us couples and families that want and should automaticly get to sit together but we will always pay the fee due to my fear of flying or we would consider doing what u do though I think the airlines will not stop charging this fee.

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★☆☆☆☆

“Never Again”

Written on: 24/11/2015 by Jaylah336 (1 review written)

To start with mix up with my seats, prebooked and paid for extra leg room, one week before flying moved my seats to a standard seat and didn't refund my original amount I had paid. told these seats where not available as the aircraft had changed, when we boarded someone else was sat in these seats. Accommodation poor, rep poor, had to move hotels to our own expense. Would never book a package with them again. The hotel we stayed at was the Okalipus in Bitez Turkey, wouldn't recommend this to… Read Full Review

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★★★☆☆

“End of Saturday flights to Murcia”

Written on: 03/11/2015 by Purcellrh216 (1 review written)

Why have Jet 2 stopped flying to Murcia on a Saturday from Leeds Bradford? I have been flying this route for 12 years, mostly on a Saturday and the plane is generally full. It makes little sense to only fly Tuesday, Thursday and Sunday when most villa rentals run from Saturday to Saturday! When I asked Jet2 why they have stopped they replied "operational reasons"… Read Full Review

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★★★★★

“excellent service”

Written on: 01/11/2015

We have just returned from Portugal. This is the first time we have booked with jet 2. The service we received was excellent from start to finish. We booked on line and found their website very easy to understand and navigate. The staff both in east midlands and faro were very friendly and helpful. They made our experience really stress free. The cabin crew were just as friendly and always on hand.in our experience one of the best airlines we have flown with. We would definitely recommend this… Read Full Review

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