Jet2.com Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Holiday nightmare ignored”

Written on: 23/10/2014 by berryt51 (1 review written)

Booked holiday for August for myself wife son & daughter + 2 grandchildren to turkey at the Green Nature Resort Marmaris on arrival we where given 2 double rooms when I complained I was told this was what jet2 booked for me when I arrived home I complained to no avail they blamed me for not explaining the sleeping arrangements before going one room was supposed to accommodate me my wife and 1child the other was to be occupied by my daughter son and the other child my son is 43yrs old he had to… Read Full Review

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Berryt51's Response to berryt51's Review

Written on: 23/10/2014

Disgusting treatment stay away!!!!!!!!!

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★★☆☆☆

“ROTTEN CUSTOMER SERVICE”

Written on: 18/10/2014 by Nell2509c (1 review written)

We went to Majorca on the 17th sept this year, when we got to our hotel we were there was a problem with our room and that we would be sent to a sister hotel at the other side of the bay. The other hotel was disgusting so we contacted our rep and asked to be moved to another hotel. We were told there was no hotel available but if e stayed the night there we would be compensated. Four days later we met the rep who stated that we would get forty pounds in compensation back which would be in… Read Full Review

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★★★★☆

“first time”

Written on: 02/10/2014 by davmav (1 review written)

we flew from Manchester to Menorca on LS759 on Sep4th, the check in was easy and stress free, we departed on time, the Aircraft was spotless clean, the seats a bit hard, but lots of leg room, the Attendants pleasant and lots of information from the Pilot, we returned on Sep18th on LS760, check in not as fast as Manchester but ok, Jet2 Airport staff very good, one lady asking if any one had a problem that needed help, the Aircraft was ready to depart almost 30mins early, but was held back by… Read Full Review

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★★☆☆☆

“Falling standards”

Written on: 29/09/2014 by jhkjsdlfh (3 reviews written)

I've been flying with Jet2 for years and in the past I've been happy with the service they provided. However recent flights have not been up to scratch. Some good points are:- Usually fairly punctual, I've flown many times with Jet2 and have only experienced short delays on a handful of occasions, and a single long delay Seats are allocated in advance Generally good value They fly to a wide variety of destinations from my local airport (Leeds) They have never cancelled a flight I was booked… Read Full Review

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★★★★★

“best air line”

Written on: 25/09/2014 by 346Taylor-Alt (1 review written)

we just been a jet2 holiday,,our flight from Manchester on Thursday 18 sept left early and captain keep help to date on route about 3 /4 times giving good information where we were,and our flight left reus early as well and again gives information 3/4 during our flight home ,both cabin crews look very happy with working for jet2 and I booking my next holiday next year around my 50 birthday ,I all ready looking forward to flying with jet 2 again soon ,thank for give us a 2 great flights and… Read Full Review

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★★★★★

“extremely pleased with jet 2”

Written on: 24/09/2014 by gyMcClellan341 (1 review written)

We flew to Menorca last week and found the service by Jet 2 excellent.On return I requested a birthday announcement for my father which was announced by a member of your staff and done very professional. I have flown many times with Jet 2 and will carry on using them in the future… Read Full Review

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★☆☆☆☆

“PLANE CAUGHT FIRE, NO APPOLOGY, LUCKY TO BE ALIVE”

Written on: 11/09/2014 by beachy2015 (1 review written)

Worst airline i have ever flown with, ageing poorly maintained planes, Had an emergency landing and cabin filled with smoke, stewardesses sat down and said nothing, had to jump off a wing about 10 foot high to escape possible explosion and not even an apology. And they make out in the press it was a small electrical fault. I know different through inside sources!!!The plane caught fire and they lost a load of electronics. Thats what you get for operating everybody's cast off planes 3rd down the… Read Full Review

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★☆☆☆☆

“Discriminates against disabilities!”

Written on: 04/09/2014 by DFoster1 (1 review written)

Travelled from Palma, Mallorca to Manchester on 29/08/2014. Absolutely appalling customer service throughout. During our holiday my 17 year old daughter was involved in an accident and seriously injured her foot, requiring an emergency operation and a stay in hospital in Palma. We received no help from Jet2 and although the resort rep seemed pleasant enough on the phone as a company Jet2 did nothing. We had to arrange our own alternative transfer arrangements as my daughter was too disabled… Read Full Review

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★★★☆☆

“Seat allocation”

Written on: 28/08/2014 by Colemannu1955 (1 review written)

Having booked our holiday to Zante last October,we were told of a flight change,which we accepted.We flew on the Sunday the 20th go July.We were amazed as we were the first in the queue,to check in.However the seats we had pais for we're not available,they had down sized the plane.We had to take alternative seats.We complained at the Custer service desk in Leeds,and an e- mail was sent to Jet2, to say we request a refund.Coming back,on the pre booked seats were not available again so we had… Read Full Review

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★☆☆☆☆

“jet 2 terribile”

Written on: 18/08/2014 by Nevaeh198 (1 review written)

I try to buy a ticket online it was everything ok till i paid after then they dont let me print the thicket dont let me chek in online dont answer the phone!!!they thake my money no thicket nothing… Read Full Review

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★☆☆☆☆

“Jet2.com Low Fares but certainly not friendly”

Written on: 14/08/2014 by debz88 (1 review written)

Had a flight booked with Jet 2 which I was not able to travel on as I was very ill on holiday but jet 2 did not care and proceeded to keep my money which resulted in me having to pay extra for another flight was not happy at all the staff I found to be very unfriendly and disinterested as I am a single mum I do not have a lot of money and when I returned from holiday It left me in debt as I was behind on payments because jet 2 stole my money for a service I didnt use and probably gave the seat… Read Full Review

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★★☆☆☆

“the most basic budget aircraft”

Written on: 14/08/2014

The aircraft we travelled on had poor sound proofing, no sun blinds on windows, rigid seats with no movement possible, no seat pockets, this has all been stripped out so the aircraft is as light as possible and saves the company fuel....but is VERY uncomfortable for the passenger. The stewardess on our outbound flight must have done a speed speaking course since she spoke so fast it was impossible to understand her!...A far cry from BOAC DAYS!....never again. On the good side we were on time… Read Full Review

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★★★★☆

“Good travel”

Written on: 05/08/2014 by davidoswin (2 reviews written)

Hi, Recently went on to a holiday to Italy. Jet2 flights were the cheapest priced and the flights were on time. Slight delay in regards to departing Rome but that is down to air traffic control and busy airport for queue on runway. Staff were very helpful and friendly. Travelling again with them in September… Read Full Review

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★☆☆☆☆

“SUBJECT TO DELAYS”

Written on: 25/07/2014 by BrooklynBeebe2 (1 review written)

Flight out from Manchester delayed over 2 hours - having boarded plane then asked to disembark. Operational reasons............. Return journey again delayed and waited over an hour for baggage to be off loaded. Lack of information throughout. Would not fly with this airline again… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 06/07/2014 by Dewardo (1 review written)

Thought I would give Jet2 a second chance, but wished I had stuck to my previous rule of never flying with them again. Living near to the airport I tried to check in online four hours before my flight, only to find that online check-in closes five whole hours before take-off. Customer Services just kept repeating the mantra "it's in the Terms & Conditions", although I pointed out that it is quite well hidden. I did eventually manage to persuade someone in management to waive the £17.50 airport… Read Full Review

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Dean5863's Response to Dewardo's Review

Written on: 07/07/2014

I recently had an accident and the hospital have told me I can"t travel.Phoned jet2,explained my predicament and asked for a refund.They said that "BECAUSE ITS LESS THAN 10 DAYS NOTICE I AM NOT ENTITLED TO A 2REFUND".How can I give 10 days notice when I"ve only just found out myself.The holiday cost me 3 grand+ now I am off work with no income.THESE PEOPLE SHOULD BE ASHAMED.I WILL NEVER BOOK WITH THEM AGAIN AND WOULD ADVISE OTHERS TO THINK TWICE BEFORE BOOKING WITH *&*@;^"*@ JET2

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Swampy1901's reply to Dean5863's Comment

Written on: 09/07/2014

Did you buy your travel insurance when you booked your holiday? This gives you cover in situations like this - four years ago my husband ended up in hospital with Septicaemia a few weeks before we were due to go on holiday. There was no way we were going to be able to go on holiday as the predicted recovery time was in excess of three months - the insurance company refunded without batting an eyelid. Insurance is worth it for your peace of mind in situations like this.

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Briw's reply to Swampy1901's Comment

Written on: 11/07/2014

I book flights 2 -3 times a year with the online option. You will find that on your confirmation at the top it says to go to JET2, Manage My Booking to check-in online 28 days up to 5 hours before departure time.

JET2 are far from perfect, it is a budget airline after all, but with all respect, I think you are being unfair to the company if you are unable to take time to read this obvious info.

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Dewardo's reply to Briw's Comment

Written on: 13/07/2014

My whole point is that it isn't that obvious. I have flown quite a few times with Jet2 and never noticed this restriction before, until I fell foul of it. Finally, I am not sure why such a long interval is needed, or why it should cost £17.50 for them to print a boarding pass at the airport anyway, or for that matter why it should cost £13.50 to print your own...
There are plenty of low-cost airlines, but Jet2 is a rip-off airline.

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★☆☆☆☆

“Old Unreliable Aircraft”

Written on: 04/07/2014

Jet2 are clearly bottom of the pile when it comes to the so-called budget airlines, with an ageing and increasingly unreliable fleet, a lack of space and comfort and average service in-flight at best. Whatever happens, it won't be their fault if your flight is delayed! You will have "extraordinary circumstances" burnt into your memory… Read Full Review

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★★★★☆

“BRILLIANT NEWS FREE PHONE NUMBER”

Written on: 22/06/2014 by Horton112 (1 review written)

Just rang Jet2 and they now have a freephone number, excellent… Read Full Review

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★☆☆☆☆

“Flight changes”

Written on: 14/06/2014 by Claytonfy357 (1 review written)

3 bookings this year with 2 flight changes now having to get to airport in middle of night instead of mid day. Why pay more. Will be using Ryanair in future… Read Full Review

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★☆☆☆☆

“We hate customers”

Written on: 13/06/2014 by Davidallan2 (1 review written)

Here is the perfect example of how NOT to run an airline 1 make sure your customers cannot talk to you 2 use a web site that is to totally user unfriendly and is constantly in error mode 3 once you have your customer lets see how then we can screw the most amount of money out of you.like seat allocation, unclear bag costs ,absolute garbage food at silly prices, no printed online boarding pass more charges.4 don't hand out immigration forms on the aircraft before you land (costs money) so the… Read Full Review

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★★☆☆☆

“poor”

Written on: 11/06/2014

the airline staff and flights where great, however the hotel siesta in Icmeler was poor the food wasn't too good and you didn't know what you were eating and the table cloths weren't clean. On our arrival we had to use the staff lift and most of the holiday and wasn't too clean either, the smell of cats near the eating area was unpleasant too. However the too stars go to the airport staff. good flights and the hotel staff who were friendly… Read Full Review

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