jet2.com reviews | Watch This Item.

Average Ratings
Flight on time?7.1/10 Based on 119 ratings
Customer service5.8/10 Based on 104 ratings
Comfort on flight6.1/10 Based on 122 ratings
Quality of food4.1/10 Based on 92 ratings
Value for Money6.1/10
Reviewer Rating5.9/10
Overall Rating5.7/10 Based on 164 ratings

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59% Recommended86 out of 146 Reviews
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146 Review Centre Jet2.com Reviews

  • Full review by
    Guest.
    on 2nd Jul 2009


    User Rating : 0
    Respect : 0

    Good Points: None

    General comments: I think that the Jet2 website is the worst site I've ever come across. When your enquiring about a flight, the site will not let you go back and amend your booking. Was going to book a flight with Jet2 but because website is utter rubbish then I'll take my business elsewhere.
    Guest's review and ratings     | 53 words

  • Review by
    Guest.
    on 26th Jun 2009


    User Rating : 2
    Respect : 0

    flew with jet2 june 2009 from manchester check in was a nightmare it just seemed they were trying anything to get more money from travellers biggest complaint a number of us had flight cases bought as this, told to try them in there flight bag rack just to big after some arguments they admitted the rack was smaller than some other airlines ? they had another rack at the gate people who had cleared checkin were pulled if the flight bag would not fit there undersize rack they wanted excess costs, ...
    Guest's full review     | 104 words

  • Review by
    sassyblue Rank: Sergeant
    on 17th Jun 2009


    User Rating : 8
    Respect : 0

    Quick and efficent checking in both at Manchester and Malaga. Staff friendly and chatty at check in and on flights. Jet2.com website easy to use. I would definitely use Jet2 again, i have just recently been to Malaga and back and both flights were on time, and landed 30 minutes early both times. Flights very smooth and staff helpful. Plane a bit shabby, but wasn't expecting anything more for the price anyway.
    sassyblue's full review     | 72 words

  • Review by
    Guest.
    on 11th Jun 2009


    User Rating : 9
    Respect : 0

    On a recent flight with Jet2.com back from Malaga Spain, my husband was taken ill. The staff were very quick to deal with this and offered support for the rest of the flight. All the staff were lovely, Although the flights attendants were kept busy, They made a conscious effort to keep coming back to check on how we were doing.
    Guest's full review     | 113 words

  • Review by
    Guest.
    on 11th Jun 2009


    User Rating : 3
    Respect : 0


    Guest's full review     | 78 words

  • Review by
    Sunfan
    on 10th Jun 2009


    User Rating : 3
    Respect : 0

    Will I fly with Jet2.com again? No! Will I fly from Manchester Airport again? I' m reluctant!
    Sunfan's full review     | 413 words

  • Review by
    Guest.
    on 1st Jun 2009


    User Rating : 0
    Respect : 0

    The concept of cheap flights with Jet 2 is an illusion with the hidden costs being almost secretive in the booking process. Where is said 1 bag was inclusive in the cost there was in fact a charge of £28.79, taxes, seat and booking charge raised the price by over £100.00. System said to complete online check in and save £6.00 when in actual fact I was charged £13.98 for the privilege. I will never travel with Jet 2 again.
    Guest's full review     | 128 words

  • Review by
    Guest.
    on 30th May 2009


    User Rating : 8
    Respect : 0

    Have flown on numerous occasions with Jet 2 between Edinburgh and Murcia. I would definitely recommend them. Flights always on time, on a couple of occasions they have even arrived early! Prices very competitive, I really struggle when I read comments complaining about the price, I have never found flights cheaper than that of Jet2 for the route I travel. I have booked in flight meals on my last 2 journeys and have found them to be very good value, you get a good size meal and drink and it sa ...
    Guest's full review     | 189 words

  • Review by
    Guest.
    on 26th May 2009


    User Rating : 8
    Respect : 0

    Travelled to Arrecife in Lanzarote with Jet2.com last week, both journeys were ontime, cabin crew professional and the aircraft, clean & tidy. Though we didnt pay for the upgrade special youc an purchase a meal deal for £6.95 and on the return flights, you could if you wanted, purchased a TV console, with a listing of 8 films to watch to choose from.
    Guest's full review     | 93 words

  • Review by
    a7kam Rank: Corporal
    on 7th May 2009


    User Rating : 0
    Respect : 0

    They call Jet2.com budget air line - HA ! HA !!! Beware of hidden charges and there is no such thing as customer service or customer care.
    a7kam's full review     | 107 words

  • Review by
    oetegenn
    on 6th May 2009


    User Rating : 2
    Respect : 0

    i was'nt happy can you imagine booking the flights the wrong way round with jet2 there is know real easy way to cancel or talk with jet2. i got straight on the phone and told them of my mistake were it will cost me 27pounds each way to change my flight each way thanks but no thanks and 40 pounds to cancel no help at all for a genuine mistake what a terrible service they offer
    oetegenn's full review     | 85 words

  • Review by
    Guest.
    on 25th Apr 2009


    User Rating : 0
    Respect : -1

    was just going to book flights to Larnaca with Jet 2 from Leeds luggage cost for 2 suitcases return journey £68.97 !!! I didnt book the flight.
    Guest's full review     | 38 words

  • Review by
    mw89 Rank: Lance Corporal
    on 22nd Apr 2009


    User Rating : 8
    Respect : 0

    I have been using Jet2.com for a number of years now for flights to Malaga and the Balearics. Always been a Boeing 737 the flights I've been on and I am always very happy and made to feel safe. The aircraft interior is a little shabby but this is down to the idiots who chose to scribble on the grey leather seats. The onboard service is OK but the prices are ridiculous, like most other airlines. There was no entertainment for my last 2.5 hour flight and I honestly can't remember if there was any ...
    mw89's full review     | 269 words

  • Review by
    Guest.
    on 8th Apr 2009


    User Rating : 0
    Respect : 0

    I Will NEVER travel with Jet2.com airline again!! The plane was very threadbare and quite grubby and the seat pitch was not what they claim for long haul. Upon our return complaints were dealt with promptly by the Agent but we (the Agent and us ) are still waiting for areply other than the general "we are following the reccomendations of.... blah blah. This Airline should try to live up to its claims on their web site and start treating the passengers that pay their wages like Humans not Cattle! ...
    Guest's full review     | 95 words

  • Review by
    Guest.
    on 2nd Apr 2009


    User Rating : 0
    Respect : -1

    Flights, baggage allowance, customer service and price disgraceful. We booked through a travel agent and were dismayed to find we were on Jet 2 considering, that when I received the booking the flights had cost over £600. Both our flights were delayed by 6 hours, there were no staff around to let us know what was going on. Even though we had paid for 22kg of baggage we were charged £9 per kilogram over 17kg for our return flight. After paying over £600 I can't believe they want ...
    Guest's full review     | 196 words

  • Review by
    cases
    on 1st Apr 2009


    User Rating : 1
    Respect : 0

    On a Jet2.com flight from LBA to Barcelona on 19th March 2009 I had one piece of hand luggage and was instructed to place it in the grid at check in, it did not fit, upon which I was asked to pay £55.00 each way for this bag. I did not pay and left check in looking to buy a smaller bag to put my contents in. Passing through security my hand luggage dropped inside the grid with no problem, so I decided to proceed to the gate. The grid at the gate was also larger and my bag dropped in th ...
    cases's full review     | 144 words

  • Review by
    chyuuppy
    on 26th Mar 2009


    User Rating : 10
    Respect : 0

    I'm a frequent flyer, I have used many 'outstanding airlines' but Jet2.com really does seem to be one of the best. Everything from check in to the pilots were great. Jet2.com self handle at Leeds Bradford and the check in staff are friendly, they are well presented and look like they are having fun. Jet2.com's aircraft arn't the newest but i've flown on much tattier. Leather seats with generous legroom, I dont know why people complain about Jet2.com's legroom as I am 6ft3 and I find the seats mo ...
    chyuuppy's full review     | 363 words

  • Review by
    Guest.
    on 12th Feb 2009


    User Rating : 0
    Respect : 0

    With Jet2.com there are that many hidden charges you won't believe it. Even after you have booked your flights and lets assume you get a name wrong, or they get a name wrong you might want to just change it online right with their friendly online booking management tool.Ahh see thats where they have got you, first of all you have to ring someone who wil tell you that you have to pay am administration charge for the change per passenger. £27:50 for re-typing a name because they won't le ...
    Guest's full review     | 179 words

  • Review by
    Trev Taylor
    on 9th Feb 2009


    User Rating : 0
    Respect : 0

    Exceptionally poor customer relations. Having recently booked 3 flights simultaneously using the recently added 'basket' method, I was dismayed that I recieved 6 confirmation emails for 6 flights! There had obviously been a mistake and this was reported to there Customer Complaints department. After numerous phone calls and email correspondance, they had the audacity to say it was my fault and if I required the 'duplicate' flights to be cancelled I would incur a cost of £105. This is o ...
    Trev Taylor's full review     | 266 words

  • Review by
    Guest.
    on 8th Feb 2009


    User Rating : 8
    Respect : 0

    First time with Jet2.com from Leeds Bradford to Paris, delayed 6 hours on the outbound flight because of snow but not very bothered because we were expecting a delay anyway. Good choice of snacks etc on-board and friendly service both ways aswell. On time coming back and in the car within 20 minutes of landing. Great that its only half an hour in the car to the airport with a large choice of routes. Quick and hassle-free check-in at Leeds. Reasonably cheap despite booking close to departure. Wou ...
    Guest's full review     | 96 words


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