Jet2.com Reviews

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Jet2.com go to www.jet2.com
2.8 stars
Average rating for this product is: 2.8 out of 5

From 18 ratings and 174 reviews

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Average Ratings for Jet2.com

  • Flight on time?3.4 stars
  • Customer service2.8 stars
  • Comfort on flight2.9 stars
  • Quality of food2 stars
  • Value for Money3 stars
  • Reviewer Ratings2.8 stars
  • Overall Rating2.8 stars

174 Reviews For Jet2.com

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    I am a nervous flier so it is very important for me to feel comfortable and safe when I fly. Unfortunately Jet2 fulfilled neither of these basic requirements. Outbound...staff unfriendly and inefficient...boarding took so long we missed our take off slot. The plane was clearly ancient and made horrific noises throughout. The landing was very rough and I had little confidence in the pilots. Return...delayed by two hrs due to 'technical issues' with no explanation and little apology. Plane seemed slightly less shoddy but was still obviously a hand me down. We hit horrific clear air turbulence with no reassurance from the cabin crew, despite a lot of people's audible concern. Once again the landing was questionably uncomfortable and the pilot seemed to be racing the plane back to the stand. Once we came to a stop we had to endure a wait of at least half an hour before steps were brought, and the cabin crew seemed more intent on blaming their ground staff or lying about how much longer it would take ("just a few moments"). All in all I was left extremely shaken by my experience with this airline, and can't even justify this by the fact that it's a budget airline as the fare was very expensive. Avoid avoid avoid!!!!!

  • Guest 22nd Oct 2009

    Reviewer rating: 4 stars


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    Flew with Jet2 for the first time from Leeds/Bradford to Palma and couldn't fault them in any way. I had wheelchair assistance from the word go at Leeds/Bradford, same again at Palma and on the way back at both airports. I had read some off-putting reports about Jet2 planes but ours was immaculate in every way, the stewardesses were smart and helpful and would definitely travel with them again.
    Food prices were high and not much for the money but we took our own on board and bought coffee at &p ...

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    After using Jet 2 for the last 5 years I thought they were very good until I have just booked for next year. The booking confirmation came back in Euro's which given that I live 10 minutes from Leeds/Bradford was obviously incorrect. But trying to talk to someone about this has been impossible. Firstly I have tried to call their Customer Services which I was charged 50penece per minute for and was no use whatsoever. I am still trying to sort out now so if anyone has any idea's on how to get in t ...

  • brendabob 16th Oct 2009

    Reviewer rating: 3 stars


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    we are very impressed with the service we recieved our first time flying with jet 2 and we are so pleased we are booking next year with them we seen a hostess help a gentleman with his meal she cut it up for him in a very caring manner didnt talk down to him i used to work in a care home and have seen some care asstants not give the care this young hostess gave ten out of ten for care prebook extra leg room there and back week booked it there but didnt reilise we hadnt booked it on return

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    We moved from Holland to England, in the last week of August 2009. We took a lot of bags and suitcases with us. On the flight we lost one of them. And that's where the problem started.

    Jet2.com was so kind as to send us a letter to inform us about this...
    Only: they sent it to our old address in Holland. So we got the letter a month after it was mailed to us. Simple question: didn't they get in touch by sending us the letter to our new address, or by sending us an e-mail, or plainly calling us ...

  • Guest 10th Oct 2009

    Reviewer rating: 4 stars


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    I like Jet2 and have flown with them around 10 times now, flying again next week. They are slightly more expensive than Ryanair, but I would prefer to pay the extra and travel from my local airport. Never had any "major" problems with them yet, but customer service is very slow to respond to written questions/ problems. Jet2 use Twitter now and I have found them to respond on there pretty quickly. It will be interesting to see how they react once Ryanair also start flying into Murcia from Leeds ...

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Jet 2 Alicanti to Leeds 8 october 2009
    Slowest ever cheque-in queue but jet 2 were going up and down the queue with offer to passengers ---- to pay 10 euros each and jump the queue......
    How greedy can you be?. Result on long waiting passengers was ---ill-will towards jet 2 and their VERY SHABBY money making tactics. M aurelius

  • Guest 20th Sep 2009

    Reviewer rating: 4 stars


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    It was my first flight with Jet 2.com and my first visit to Leeds/Bradford airport. I also did everything on line for the first time and found that quite straight forward. Having read some reviews I was worried as to what to expect but my fears were unfounded. The check in staff and cabin crew were pleasant and friendly and both flights were on time. We did not purchase food etc on the flight so cannot comment on that but I would definitely fly with Jet 2.com in the future and would recommend it ...

  • Guest 18th Sep 2009

    Reviewer rating: 1 stars


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    HATE IT, HATE IT, HATE IT, HATE IT, HATE IT!!!!!
    You've probably realised I HATE this airline! I know hate is a very strong word but for this awful airline, it's the best word you can use to describe it. The planes are so old and rattle constanly! The food on the plane was dreaful and way overpriced! The cabin crew on the plane were so unhelpful it would probably been better if there were no cabin crew! Even if there was a Jet2 flight for free I still wouldn't take it, I would not put my life at ...

  • Guest 16th Sep 2009

    Reviewer rating: 2 stars


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    DO NOT BOOK THE JET2 PLUS!!!!!!!!!!!!!!
    me and my family booked jet2 plus instead of booking through the airport to make our trip more relaxing we though what better to get everything booked and sorted in one, OH HOW WRONG WAS WE. jet to emailed me few days before reguarding the flight change which was 3 1/2 hours later in which on our out flight we was too late to use the lounge so in effect i'd paid a hundred pounds for nothing as the fast track is in effect no faster at all and the meal on th ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    I will never use this airline again. The planes are really old and nasty with paint peeling of the seats and chewing gum stuck to seats. I would much rather get a cheap Ryanair flight from Liverpool or East Midlands even though they are both over 90 miles from me. It involves a long car journey to LPL and EMA though at least I get a nice new and clean plane and a good quality service. The only thing I have to say about the service of Jet2 is "terrible"! I've heard that the average age of Ryanair ...

  • Guest 4th Sep 2009

    Reviewer rating: 5 stars


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    I have used jet2 numerous times and havent really got a complaint against them, they give u sufficiant weight in both hand and hold baggage, the flights have always been on time, staff always friendly. the 757 hasnt really enough leg room for a tall person, but apart from that its a very good budget airline to travel with.

  • Guest 29th Aug 2009

    Reviewer rating: 4 stars


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    Had read mixed reviews about Jet2, so was hoping for a good journey but were prepared for a nightmare of an experience. The reality was thankfully the former. Yes both flights were delayed (outwards because of airport equipment failure, return due to air con problems), but found staff to be helpful, friendly and informative throughout. Seating on plane was very comfortable, plenty of room for 4 plus 2 kids to move around, although we did pay for extra leg room on 3 seats. Didn't buy food, bu ...

  • johnfielding 25th Aug 2009

    Reviewer rating: 3 stars


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    booked with jet 2 for a family b/b holiday,the lady at the booking centre told me for an additional cahrge we could have h/b at this hotel, so i booked h/b. got to the hotel only to be told they did not do h/b. called jet 2 emergency number, chap told me to keep receipt for evening meal and i would be given a refund, he would then call me in the morning with an explanation.he did call me back only to tell me that we should take our evening meal at a differant hotel. i know this hotel and the foo ...

  • Guest 19th Aug 2009

    Reviewer rating: 5 stars


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    We use the Manchester to Murcia or Alicante route of jet2 frequently and have no complaints at all. Like all low cost carriers, you need to read the small print and if you do it's a really excellent service.

    We've never had a delay, the airline staff are professional and friendly, the pre-booked meals are good value. Unlike other low-cost carriers, like Ryanair and Easyjet you can pick your seats.

    I find them excellent.

  • Guest 12th Aug 2009

    Reviewer rating: 1 stars


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    When we arrived at Leeds we got to the Jet2 desk and we handed our sheets to board the flight. We then went into the lounge and got some lunch. We were talking to the guy in a shop and he told us we have a long delay around 5 to 6 hours so we had to wait for the plane and all we got was a £6 pound voucher for food. When we got on the plane we could see we made mistake the plane looked like it was on its last legs, paint missing from the wing you could see the rust under it, the seats were ...

  • Guest 8th Aug 2009

    Reviewer rating: 4 stars


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    We have flown to Murcia from Manchester and Blackpool with Jet 2 for the past 5 years and cannot comment badly on any of our experiences. Never been delayed, friendly cabin crew and ground staff, good affordable food, pleasant flights and straighforward online booking . I do agree that the planes are looking very tired but nevertheless are very clean inside cabin.

  • Guest 8th Aug 2009

    Reviewer rating: 2 stars


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    recently arrived at leeds and bradford for our flight to dalaman turkey,arrived about 7.50 for a 10.00 flight as soon as we queued up we were informed the flight would be delayed .the jet 2 rep asked me and my partner if we would like to upgrade into executive lounge for twenty pounds each .think this shows you what jet2 are all about .ended up with 5 hour delay .the planes inside are worse than a public bus filthy with biro all over seats .the planes are also looking very old and tired flaky pa ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    Jet2.com has a very nice site!

  • Guest 2nd Aug 2009

    Reviewer rating: 1 stars


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    Went Blackpool to Palma. Flights from Jet2.com were ok we booked the meals which came out after the cabin crew had sold the snacks to everyone else.There was no choice of what you could eat we had 2 kids with us and out came some spicey chicken which they didnt eat. I told them they would get something nice on the way back but and I find this hard to believe it was the exact meal £64 for cack.
    Blackpool Airport has got to be 1 of the worst in the world parking in a field how are you suppos ...

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