Jet2.com Reviews

Click here if this is your business
★★★☆☆
2.8 / 5
538
49% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Jet2.com - Ask a question now

Media Gallery for Jet2.com

Jet2.com
Jet2.com
Jet2.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Best Budget Carrier”

Written on: 28/07/2017 by Annettejbk (1 review written)

Friendly and efficient check in at Stansted and help with a rapid check in at Heraklion. Reasonable leg room but the usual airline overpriced and poor quality refreshments. As budget flights concerned an OK experience… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cancelled Flights ”

Written on: 27/07/2017 by Eringo (1 review written)

Got caught up in the Funchal Flights cancellation. At first there was little or no information. Later on in the evening we were given food vouchers. We then received text messages informing us that they were looking for a stopover. Or group were allocated 2 rooms. Breakfast and lunch provided. Everything very professional. Never had any problems with Jet2. Thank you for working so hard in an unavoidable situation… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Only airline I'd never use again”

Written on: 29/06/2017 by Javionf271 (1 review written)

Horrible. They had no food on a 5 hour flight and gave no apology. The airline staff told blatant rubbish to force me to pay extra for services I'd already paid for. The seat and table were dirty and sticky. They say they are low cost but after all the hidden extras it would have been cheaper to use a scheduled flight and I would have had drinks, a meal and in-flight entertainment plus a bit more legroom and a cushion. I've flown with dozens of airlines including low cost airlines… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Return flight to Majorca June 2017”

Written on: 25/06/2017 by Maddison58 (1 review written)

Just come back from an enjoyable holiday in Majorca made even better by great flight by Jet 2 .Paid a bit more for long leg room which was fabulous.One minor issue as nobody could hear announcements made by captain as too much cabin noise. Check in Both in UK and Spain simple apart from customs but we have to be checked for our own good. Would recommend Jet 2 without question… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very pleasantly surprised !!”

Written on: 22/06/2017 by Gabbsy13 (1 review written)

I very rarely can be bothered to write reviews but I feel compelled to for a few reasons 1. My opinion on British flight carriers is very poor 2. I expected the same with Jet2.com ! The reality of our experience flying with Jet2.com to Zante last month with the family was great. From a really attentive check in, to informed staff to shock, horror (as never experienced this ), great cabin staff that genuinely cared and were happy and seemed to enjoy their work. It changed my view that the… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“holiday swapped”

Written on: 22/06/2017

booked a week at ferrer Isabel Majorca in may 2017 for departure 10th june rang us 2pm Friday 9th our accommodation had been overbooked jet2 blamed hotel offered a £40 compensation and full refund.choice being cancel altogether or choose one of 4alternatives one directly under flight path/second still being re furbished and worked on/third in middle of nowhere no beach would need hire car otherwise stuck at hotel/fourth not too bad but nothing like our original booking. so its fourth option… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“helpful,caring representatives”

Written on: 17/06/2017 by DarrenAlvarez483 (1 review written)

quick check in at Manchester, to landing at Palma caring, helpful staff. I cant praise their reps in Mallorca highly enough. We had a slight hiccup with our arrangements through no fault of Jet2 and the reps either called on us or telephoned each day to make sure we were having a pleasant stay. Excellent service from start to finish.I would like to commend 4 members of staff who saw us in Punta Negra and Casa del Mar… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Sales rep”

Written on: 12/06/2017 by Doughertyhn443 (1 review written)

We have just booked a holiday with jet 2. The sales rep was called Gill Wilkinson. She was an absolute star, very friendly nothing too much trouble. She made the whole process very easy and enjoyable. Thankyou jet2 your staff are fab… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“A great experience”

Written on: 08/06/2017 by chuck1958 (1 review written)

This was my 1st Jet2 experience and it certainly won't be my last. Over the years, my wife and I have used numerous holiday providers but none has come close to the wonderful time we had last week. Check-in was first rate with the minimum of hassle, leg room on the flights was the best I have experienced and transfers were effortless. Any Jet2 staff I spoke to treated me with utmost courtesy. In future, Jet2 will be my number one choice. Thank you for a delightful time… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“A La Carte Restaurant Not Open”

Written on: 04/06/2017

Advised by Jet2 that the main restaurant will not be open due to refurbishment. Only buffet restaurant available.This in a ****plus hotel. Jet2 have basically said we cannot do anything about it. So we must just go and complain there but they will still do nothing. I and a relative spent a long time on the phone but were blocked solid. Oh! they did say we could go to another hotel but there would be an admin fee. If you want a stress free holiday don't go Jet2!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor customer service flight time changed by...”

Written on: 01/06/2017 by rnMedeiros425 (1 review written)

First and last time I will use JET2 Just changed our flight time by 2hr 55mins meaning we now arrive at Crete at midnight. Arrive at hotel around 2am with 2 kids who will be knackered 10 night holiday now turned into 9 days, guess what because its less than 3 hr change nothing can be done. I even asked if they would give us complimentary meals on the outbound flight and booked seats (which costs them nothing to do) to be told we would have to pay for this. Arrggggghhhhhhhhhhhhhhhhhhhhhhhh very… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Secureman's Comment

Written on: 16/08/2017

SNAP. Booked a holiday in December 2016 to depart November 2017. April 2017 informed return flight one & half hours later, when printing new times found outgoing flight one hour later. Two weeks later, further email stating outgoing flight now 20 minutes later.August, further email, stating further 20 mins later on return and further one hour later leaving. When printing these I checked seating (I paid £100 for extra legroom seats when I booked) and departure seats had been changed. I changed them online to my preference and it billed me a further £50 for picking extra legroom. After phoning Jet2 they gave me my preferred seats with no charge (nice, to say I had already paid!.). With 3 months to go I am now wondering if any other changes will be made.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Incorrect pricing!”

Written on: 18/05/2017 by Janessaw332 (1 review written)

Online booking said one price for flights, got to the end of the booking and error occurred (several times) so rang up and they say that price is not correct and the price is actually considerably more!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Jet2 stewardess”

Written on: 17/05/2017 by Jheslehurst (1 review written)

Has anyone had the same experience as this. My husband and me were seated on the front row of the aircraft, all was fine til we landed. We were just approaching the gate when the chief stewardess approached us and asked if we would mind remaining in our seats and letting passengers sitting behind us get off, this was so the aircraft didn't 'Tip Up'. Couldn't believe what she said and refused to remain seated. What's the point in having front seats and getting off after loads of other… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hard to get hold of!”

Written on: 03/05/2017 by hpritchard (6 reviews written)

We booked a holiday to New York, booking was easy but if you have a query, you could not get through to anyone and no one answered emails. This was very worrying so we decided to cancel, of course they kept the deposit and would not refund. I hate this company, also their flights are extremely expensive but make out they are budget. Try Easyjet much better prices. Their customer service is terrible and even their cabin crew are not friendly. If you have a choice fly with a different airline!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Website awful”

Written on: 23/02/2017 by jqPuckett463 (1 review written)

Cannot see any of our flights on website, awful… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“flight from east mids to faro and back”

Written on: 21/10/2016 by 1pam (1 review written)

The flight from east mids to faro was fine, the flight back I found the staff were not as pleasant. One in particular stood out, on the flight at 11.25 am from faro to east mids, she was quite miserable, I watched her with other older members that were on the flight and she was rather abrupt and rude. When they did the tea trolley visit I saw her roll her eyes on a couple of occasions when anyone asked for anything or changed there mind about what they wanted. I personally don't like that… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“jet2 flight experience ”

Written on: 14/10/2016 by Ashlyn198 (1 review written)

I've recently flown from Manchester to paphos with you on 5th October flight ls937 and returned week after on ls938 your check in at Manchester is first class welcomed before check in and very friendly guy checked me in and excellent security you have really impressed me the cabin crew very friendly and was treat impeccably I'm telling all my friends and family about you and certainly be using you again soon keep up the good work excellent… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fearnster12345's Comment

Written on: 14/05/2017

This was very helpful thankyou! I am going to kos in 10 days

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“HOSTESS MADE MY FLIGHT”

Written on: 06/10/2016 by 235Sears (1 review written)

Was on flight no. Ls143 on 10/09/16 16. 05 from glasgow to gran canaria. Would like to thank all staff on board who went that special mile. Very smooth flight, smiles all round… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very helpful”

Written on: 29/09/2016 by Jackied13 (1 review written)

I went on holiday to costa adeje and found myself in a bit of trouble. I was distressed and tearful. Contacted jet2 spoke to a girl and she was ghetto best. Polite,kind and very comforting. My holiday was sorted within a day and I couldn't ask for better. I want to thank them for being quick and thoughtful. Love you guys… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Online booking”

Written on: 28/09/2016 by Whiteyx261 (1 review written)

Spent all morning trying to book a flight online. Each time having entered all my details, I arrive at the 'Pick Your Seat' page which then becomes 404 Error. Spoke to them on the phone and they couldn't have shown less interest. All they could say was they were having problems with the site and suggest I keep trying. Pointless offering low price online fares if no one can book them!… Read Full Review

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
Deals on Expedia