Jet2.com Reviews

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I have flown Jet 2 on many occasions and have always found their flights to be good value for money. The only gripe that I have is the terminals used at some foreign airports - at Amsterdam this weekend we were a considerable walk from the baggage reclaim, and in Paris we were dumped at a terminal with no bus or rail connections - just a long walk in the rain! In addition, passengers are often treated shabbily at Leeds Bradford with either no available ground crew to meet the plane or a long walk in appalling weather.
In November 2008, a Jet 2 plane arrived in Dusseldorf on an incredibly snowy evening, to collect us - an evening when Emirates and many other airlines did not attempt to land - much appreciated!

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Jet2 is one of the worst airlines I've ever been on. I've flown with them twice and both flights were a total disaster. I rated everything one star but if I could I would've rated everything zero stars. The customer service is appalling and the cabin crew are rude and extremely unhelpful, the planes are very old (over 21 years on average) with paint peeling off and the overhead lockers, window blinds and tray tables rattle constantly, the seats are so old some are stained are they are really unc ...

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I am another recently disgruntled Jet2.Com customer. I have flown with them on a number of occasions and apart from minor delays generally found their service satisfactory. This Christmas Eve I flew to Malaga with them and had a truly awful experience. The flight was initially delayed due to snow closing the runway. This in itself is unavoidable but after a three hour detail it was our turn to go, or so I and the passengers thought. We boarded the aircraft at 14:00 and at 17:20 we were still on ...

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althuogh we did not takeoff on time it was not the fault of jet2 but jet2 made sure i got home,thank you very much jet2 i will allways use you.

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I had my doubt like everyone before flying with Jet2. Jet2 isn't that bad in fact it is OK.

To sum up:-

- Friendly and helpful staff
- On time for the outward journey, arrived 15 minutes early on the inward flight
- Plane in reasonable condition for a lowcost airline
- Smooth flight both journeys
- I would fly with them again

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We used Jet2 for the for first time this year travelling to Tenerife from Manchester on 17th October and returning on 31 October, and I must admit I was rather nervous about having booked with them after reading some of the reviews on here. However we were very pleasantly surprised! The outward journey took off on time and even got into Tenerife South airport 15 minutes early, the cabin crew were pleasant, the plane was clean enough and there was nothing to indicate that it was an old plane. ...

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I have never been inspired to remark on any other travel company - however after my recent appalling experience with Jet2 I feel so incensed that I need to vent my dissatisfaction. Whilst I accept airline companies should never compromise passenger safety - the 20 hour delay experienced on our return journey from Sharm was nothing more than shambolic. Limited information regarding the delay, dumping the passengers overnight in a flea pit hotel and to add insult to injury a sullen welcome when we ...

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I am a nervous flier so it is very important for me to feel comfortable and safe when I fly. Unfortunately Jet2 fulfilled neither of these basic requirements. Outbound...staff unfriendly and inefficient...boarding took so long we missed our take off slot. The plane was clearly ancient and made horrific noises throughout. The landing was very rough and I had little confidence in the pilots. Return...delayed by two hrs due to 'technical issues' with no explanation and little apology. Plane seemed ...

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Flew with Jet2 for the first time from Leeds/Bradford to Palma and couldn't fault them in any way. I had wheelchair assistance from the word go at Leeds/Bradford, same again at Palma and on the way back at both airports. I had read some off-putting reports about Jet2 planes but ours was immaculate in every way, the stewardesses were smart and helpful and would definitely travel with them again.
Food prices were high and not much for the money but we took our own on board and bought coffee at &p ...

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After using Jet 2 for the last 5 years I thought they were very good until I have just booked for next year. The booking confirmation came back in Euro's which given that I live 10 minutes from Leeds/Bradford was obviously incorrect. But trying to talk to someone about this has been impossible. Firstly I have tried to call their Customer Services which I was charged 50penece per minute for and was no use whatsoever. I am still trying to sort out now so if anyone has any idea's on how to get in t ...

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we are very impressed with the service we recieved our first time flying with jet 2 and we are so pleased we are booking next year with them we seen a hostess help a gentleman with his meal she cut it up for him in a very caring manner didnt talk down to him i used to work in a care home and have seen some care asstants not give the care this young hostess gave ten out of ten for care prebook extra leg room there and back week booked it there but didnt reilise we hadnt booked it on return

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We moved from Holland to England, in the last week of August 2009. We took a lot of bags and suitcases with us. On the flight we lost one of them. And that's where the problem started.

Jet2.com was so kind as to send us a letter to inform us about this...
Only: they sent it to our old address in Holland. So we got the letter a month after it was mailed to us. Simple question: didn't they get in touch by sending us the letter to our new address, or by sending us an e-mail, or plainly calling us ...

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I like Jet2 and have flown with them around 10 times now, flying again next week. They are slightly more expensive than Ryanair, but I would prefer to pay the extra and travel from my local airport. Never had any "major" problems with them yet, but customer service is very slow to respond to written questions/ problems. Jet2 use Twitter now and I have found them to respond on there pretty quickly. It will be interesting to see how they react once Ryanair also start flying into Murcia from Leeds ...

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Jet 2 Alicanti to Leeds 8 october 2009
Slowest ever cheque-in queue but jet 2 were going up and down the queue with offer to passengers ---- to pay 10 euros each and jump the queue......
How greedy can you be?. Result on long waiting passengers was ---ill-will towards jet 2 and their VERY SHABBY money making tactics. M aurelius

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It was my first flight with Jet 2.com and my first visit to Leeds/Bradford airport. I also did everything on line for the first time and found that quite straight forward. Having read some reviews I was worried as to what to expect but my fears were unfounded. The check in staff and cabin crew were pleasant and friendly and both flights were on time. We did not purchase food etc on the flight so cannot comment on that but I would definitely fly with Jet 2.com in the future and would recommend it ...

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HATE IT, HATE IT, HATE IT, HATE IT, HATE IT!!!!!
You've probably realised I HATE this airline! I know hate is a very strong word but for this awful airline, it's the best word you can use to describe it. The planes are so old and rattle constanly! The food on the plane was dreaful and way overpriced! The cabin crew on the plane were so unhelpful it would probably been better if there were no cabin crew! Even if there was a Jet2 flight for free I still wouldn't take it, I would not put my life at ...

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DO NOT BOOK THE JET2 PLUS!!!!!!!!!!!!!!
me and my family booked jet2 plus instead of booking through the airport to make our trip more relaxing we though what better to get everything booked and sorted in one, OH HOW WRONG WAS WE. jet to emailed me few days before reguarding the flight change which was 3 1/2 hours later in which on our out flight we was too late to use the lounge so in effect i'd paid a hundred pounds for nothing as the fast track is in effect no faster at all and the meal on th ...

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I will never use this airline again. The planes are really old and nasty with paint peeling of the seats and chewing gum stuck to seats. I would much rather get a cheap Ryanair flight from Liverpool or East Midlands even though they are both over 90 miles from me. It involves a long car journey to LPL and EMA though at least I get a nice new and clean plane and a good quality service. The only thing I have to say about the service of Jet2 is "terrible"! I've heard that the average age of Ryanair ...

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I have used jet2 numerous times and havent really got a complaint against them, they give u sufficiant weight in both hand and hold baggage, the flights have always been on time, staff always friendly. the 757 hasnt really enough leg room for a tall person, but apart from that its a very good budget airline to travel with.

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Had read mixed reviews about Jet2, so was hoping for a good journey but were prepared for a nightmare of an experience. The reality was thankfully the former. Yes both flights were delayed (outwards because of airport equipment failure, return due to air con problems), but found staff to be helpful, friendly and informative throughout. Seating on plane was very comfortable, plenty of room for 4 plus 2 kids to move around, although we did pay for extra leg room on 3 seats. Didn't buy food, bu ...