The interest rates are over 20%. Miss a payment and there is a 12 pound late payment fee added automatically. I paid in full in the store, they state it takes five days to get credited... I find this totally unacceptable. Is it just to increase their charges for late payments?
My payment was received late and the 12 pound charge levied. I phoned to complain, the M&S dumbo who eventually answered the phone kept saying "that is the system" and "we haven't received your payment yet" Where was my payment, I had hand delivered to the M&S store!
I explained I would never use their card again, no concern expressed by their telephone staff. They do not deserve to keep their previously loyal customers.

Extra points vouchers confusing and short dated.
M & S Claimed they didn't receive the cheque in the post paying the full outstanding payment on my account which I pay without fail every month by return of post. (My post is taken into the post office) therefore they charged me an extra £28 on my statement; When I queried this they were not very helpful at all and this caused me a lot of stress and time trying to get the charges dropped, however they flatly refused. They would not even put me through to another department as 'their' decision would be the same!
After three long phone calls including them calling me claiming I had purchased a further item for over £1,500 (this was a mistake) they still refused to waiver the late payment fee.
I did state that I would settle my acount, deducting the £28 and go back to my former credit card.
Two weeks later I received a letter stating they had waivered the fee, on this occasion!
I now pay by telephone.

Excellent promotions and reward schemes. Can also be used in their travel exchange bureau for travellers cheques or currency and not charged as a cash withdrawal.