Tesco Clubcard Reviews

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  • Quality of Incentives

  • Value For Money

Summary

The Tesco Clubcard is perhaps the best-known supermarket loyalty card. With clubcard points available on anything from Tesco Car Insurance to Tesco petrol purchases, this loyalty card is extremely popular.

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★☆☆☆☆

“Misleading and your review if Critical will be rejected!”

Written on: 24/03/2016 by 327Arsenault (1 review written)

Like others tried to use my boost vouchers for a hotel with one of the Tesco preferred partners. It's when you phone the hotels contact reservations line dedicated for Tesco customers your disappointment begins. Yes The hotels NOT participating listed but in a not well presented layout adding to your frustration. Many other obstacles will be used to prevent you booking such as no pets,time of stay,hotel now not accepting Tesco vouchers. Example of lack of availability with this scheme only 1… Read Full Review

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★☆☆☆☆

“The dwindling choices for clubcard rewards”

Written on: 23/02/2016

As a previous Tesco devotee, I always used my clubcard points for villa holidays and magazine subscriptions, however over the last couple of years the value of the holiday rewards have dwindled to the extent that they are virtually useless. As for the magazine subscriptions, the choices have now been reduced to a few unknown magazines. Add this complaint to the increasingly reduced choice of foods offered for my home delivery, I am at the point of defection and intend to change supermarkets… Read Full Review

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★☆☆☆☆

“Not able to use vouchers for hotels.”

Written on: 13/02/2016 by 376Shaffer (1 review written)

Tried to use clubcard vouchers for a 2 night hotel stay York. There are several hotels in York that are part of chains included in the clubcard voucher scheme. All of them transferred me to a premium rate line, wasted about 5 minutes telling me useless information and then told me there was no availability on the dates requested. I knew from the hotels own websites that all had availability. A frustrating waste of time. Booked a nice B&B instead… Read Full Review

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★☆☆☆☆

“With Tescos Clubcard Boost we had £75 to spend. We...”

Written on: 23/11/2015 by Howeiz469 (1 review written)

With Tescos Clubcard Boost we had £75 to spend. We decided to buy Best Western vouchers and proceeded to book the Scores Hotel St Andrews. It cost us £109 per night. So we paid £34 difference. When we arrived at hotel to Check-in the price on the check-in slip was £71.50. So why were we charged £109 for a £71.50 room? I will be phoning to find out. The hotel said there would have been an admin fee.......what.....costing £37.50? I dont want ppl to be tricked like we were. UNHAPPY TESCOS… Read Full Review

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★☆☆☆☆

“Going to go to Asda instead. ”

Written on: 10/08/2015 by 1980Vaughn (1 review written)

Having seen a pair of boots in the Carlisle store I decided to use £10 worth of clubcard vouchers and using Boost doubled up to the required amount of £20. When I got to the till with the rest of my shopping the boots were put through and I handed over the Boost voucher slips. I was told that for some reason the till would not recognise them. The Supervisor was called and she said that the only way they could deal with the problem was to get £20 cash from the customer services till which… Read Full Review

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★☆☆☆☆

“No rooms.com”

Written on: 27/04/2015 by Veryuhappy (1 review written)

Towards the end of last year tried to book a one night stay at the Hilton, Manchester airport. Told that there where no rooms available on Tesco Clubcard deal. Have tried again to book a one night stay at the Hilton at Gatwick, this time for one night stay at the end of November (seven months time). Once again told that there wasn't any rooms available on Tesco Clubcard deals. It appears that there may be only one room for deal customers or maybe not any. The reservation desk… Read Full Review

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★☆☆☆☆

“ANOTHER TESCO RIPOFF”

Written on: 07/02/2015 by barringtonr (1 review written)

We have just been ripped off again by Tesco Clubcard. After the fiasco with the Chef & Brewer vouchers, the last thing we expected was to have problems with the Hungry Horse vouchers - how wrong we were! Firstly, the vouchers were to come within 30 mins of the first email, they didn't. Secondly, when they did arrive we found that the restaurant was unable to accept them because their till would not recognise them. A complete waste of time and another Tesco Rip Off!… Read Full Review

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Barringtonr's Response to barringtonr's Review

Written on: 08/02/2015

I thought these rewards were "Loyalty" rewards. If this is how they treat "Loyal" customers, what chance have the general public?

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★☆☆☆☆

“absolutey useless , do not bother”

Written on: 09/01/2015 by honestreviews1001 (1 review written)

Have been using the clubcard whilst filling up with fuel at local Esso garage. Have received no points whatsoever for 8 months. Rang tesco and they said they would send out a new card . New card does not work. Rang tesco several times and they just keep saying we will send out a new card . Dont bother tesco , wont shop there again. (No wonder its going belly up)… Read Full Review

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★☆☆☆☆

“USELLES CLUCARD BOOST”

Written on: 31/07/2014 by kosatcova (1 review written)

I WANTED TO GO TO SOME GARDENS ON MY HOLIDAY IN DEVON AND SOME WERE ON BOOST CLUBCARD OFFER. BUT HARD AS I TRIED I COULD NOT FIND PRICE FOR ENTRY AND ALL THE SITE CAN TELLING ME WAS ,"SEND SOME VOUCHERS ", ALSO I COULD NOT ORDER TWO ENTRY TICKE AS THERE IS NO QUESTION HOW MANY TICKET YOU WANT, , WHAT A STUPID SITE THEY HAVE NOW OR IDIOT SET IT UP. WHAT ARE THEY AFRAID OFF.PERHAPS I WOULD WORK OUT HOW MUCH THEY ARE RIPPING ME OFF.WHAT USE ARE THESE VOUCHERS, I STARTED GOING TO "SAINSBURY'S AS I… Read Full Review

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★☆☆☆☆

“Rubbish choices”

Written on: 28/03/2014 by Puds58 (1 review written)

I used to shop at Tesco Droylsden all the time, but these days I can hardly ever get what I want For the last two weekends I've tried to get a nice piece Pork but they haven't had any nice pieces If I go to Asda or Morrisons they've always got a great choice , so that's where I'll be going from now on. And about the club card points if I was you,you should keep a check on them because some of mind Didn't get added on, and why if you spend £50 on Petrol do you only get 25 points instead of… Read Full Review

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★☆☆☆☆

“What a shamble. ”

Written on: 27/03/2014 by Wonkysei (1 review written)

I normaly never bother to write reviews about anything, but in this I feel obliged to do for the product it refers to is in my opinion really really bad, and it has to be the worst so called points rewards system in the country, it's simply useless as it takes forever for your points to acumulate in the fist instant, and then you can't spend those very hard to get points when you want as your in fact restricted with how and when you can use your points, a total shamble that's pretty much like a… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 22/03/2014 by dlSampson241 (1 review written)

Please refrain from using tesco club card. Most of the rewards via tesco will cost you more than going direct to the store or the company. Not only do the staff pass you from pillar to post but tesco appear from the media and personal experience to be ripping people off from every angle. I have reverted back to asda... You are better off without a reward system when prices are that high! And they cannot reward you adequately enough… Read Full Review

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★☆☆☆☆

“Poor return for Clubcard Points”

Written on: 21/03/2014 by RabF (1 review written)

I have just tried to book a hotel with Tesco Clubcard and am appalled at the quality and availability on offer. From the days of Tesco being a brand leader with its loyalty card it has steadily eroded to the point that I no longer would consider going to Tesco with their Clubcard as a loyalty option. 4 hours to try to book a hotel with no success. Choice limited and contrived in the extreme and a booking system out of the ark, poor does not describe the service and options available… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 06/12/2013 by jinx123 (1 review written)

I called the customer service team when I was having trouble registering an online account to be able to view my clubcard points. The first man I spoke took my email address and told me within the next 24 hours I should have no difficulty registering....well I was still having difficulties 3 days later...I then called again. The lady told me it was mu server and that it was the cookies that I was 'allowing'. Now I may be 26 but I'm not too clued up on how to stop these. It was the 'hurry up… Read Full Review

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★☆☆☆☆

“Are tesco reward hotel rooms rarer than hens teeth?”

Written on: 29/09/2013 by Ryan2002 (1 review written)

Tried to book a hotel in London before Xmas, nearest one was Heathrow or Luton? (Handy locations for a city break - not). Well, maybe London is busy at that thine of the year so tried Liverppol in January & February - also no availability???? What's the point in swapping points for £330 of hotel vouchers if I cannot book anywhere? Complete rubbish and bordering on fraud in my opinion - no worth the vouchers they are printed on! Would give no stars for vfm if I could..... … Read Full Review

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★☆☆☆☆

“That one star is a minus”

Written on: 07/08/2013 by lonestar292 (1 review written)

Why do they let somebody at my previous address, with a different name cash in points that I have gained? When I did update my details they said that would reimburse the points and send me a new card, 2 months ago. Nothing. Latest points that I have gained have also not been sent to me and I know the latest vouchers have been dispatched. Customer Care? CUSTOMER CARE DON'T CARE. No more Tesco for me. Diabolical… Read Full Review

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★☆☆☆☆

“Very Misleading”

Written on: 31/07/2013 by Publovers (1 review written)

Don't expect a warm welcome and best deal when you use your reward vouchers at attractions etc. You may be handing over £100 But in reality this is worth about £25 to the supplier as this is all Tesco will give them. Add the cost of staff to handle the claim and the glossy £100 voucher is worth less than £20 to the supplier. So don't be surprised that you are not as welcome as a cash paying customer … Read Full Review

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★☆☆☆☆

“Eurotunnel and General”

Written on: 04/07/2013

I've had enough of with Tesco Clubcard reward strategy. It seems as if they are playing every game to make you lose your benefits from the points gained. Eurotunnel don't accept Tesco vouchers for flexiplus. Why not? What's the difference? They know that a £64 1 way ticket will most often be booked with a flexiplus, so in the end the benefits are minimal and crucially, most people will not bother. But more important is the idea that you cannot automatically gain the rewards from your shopping… Read Full Review

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Olgit's Comment

Written on: 28/07/2013

Agreed about the vouchers. Every week my wife holds up the queue at the till while she and the cashier sort out which ones can be used. Surely the technology is there for all this to be in Tesco's computer system, which will check when the Clubcard is presented?

But as for Eurostar, why not have your points converted to Avios (formerly Airmiles)? Then you can book your journey through Avios online or on the phone, and pay with your points.

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★☆☆☆☆

“Double up scheme is rubbish”

Written on: 09/06/2013 by jacko1953 (1 review written)

We spend a few Thousands every year at Tesco on food and petrol. I waited and waited to get a personal DVD player and went to sandhurst store friday eveing to purchase food shopping and enquire about player through double up scheme only to be told that this item was not included in this promotion. This scheme seems to be a bit of a one sided, so the customer spend loads of cash with Tesco and then they shove two fingers up in the air back. Oh well we will now spend our shopping money at Asda… Read Full Review

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★☆☆☆☆

“Will not bother to "double up" again.”

Written on: 31/05/2013

Finally managed to double up my Clubcard coupons and found I could only use one £10.00 token. When I phoned - three calls to find the right number-was promised a Tesco gift card for £10.00 which still hasn't arrived. Thought I would try again and the item I was after, despite being "in stock" was now out of stock! I decided to order two trees from Thompson & Morgan-again "in stock", but when I got to checkout were then "out of stock"! In future will use my coupons against my grocery order… Read Full Review

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