National Farmers Union Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Walk away not worth the premium”

Written on: 03/11/2016 by Iaincook (1 review written)

Have had so much trouble with NFU. Car was an obvious wright off but they sent it to a dodgy garage for repair. Apparently a premium repair center. Vehicle came back shorter one side than the other!!!I refused to accept it back. The accident was in June and I've only just been paid out. Almost 4 months later. This is not the first time I've had trouble with NFU and have reported them to Ombudsman. Will never use them again. Incompetent from start to finish… Read Full Review

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★☆☆☆☆

“Fine for the first year . . . ”

Written on: 08/10/2016

Took out a home insurance policy with NFU (I know this is supposed to be a review for car insurance but this is the only site I could find for this review) and was promised that I would receive a bonus after year 1. This promise was kept, and they offered £3.60 off my next premium which had rocketed by nearly 220%. They then had the cheek to ask me why I hadn't renewed my policy. DO AVOID this organisation and their misleading TV adverts… Read Full Review

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★★☆☆☆

“Not there when I needed them”

Written on: 10/09/2016 by Fitchch1977 (1 review written)

Had damage to my car by council road worker .gave nfu all the details including witness.had A call from a company who sad they were employed by nfu to get my out of pocket expenses but would not be able to recoup my fuel to go for quotes phone calls or supply a car because only one car involved my car will be off the road 10 days so far I have had to do all the running around only got some help when I asked for a manager to call me make sure you read and understand the small print they do not… Read Full Review

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★☆☆☆☆

“don't do it”

Written on: 20/06/2016 by redred81 (1 review written)

had a recent none fault accident. they but down wrong date for accident nearly a hole month early and my fault of which it wasn't. So when I went to insurance my new car to my horror they had done this. when I contacted them they couldn't even find out for themselves which company the third party was. So after nearly five hours of trying to sort out it still hasn't been sorted. please if you are considering using this company I strongly urged you not to. WOULD PUT ZERO STARS IF IT WOULD LET ME… Read Full Review

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★☆☆☆☆

“NFU support flash for cash without review based on dam”

Written on: 28/02/2016 by AreliMead (1 review written)

NFU do not support farmers at all. NFU support crash for cash and injury claims especially if the other party is driving high mileage low value car as all they care about is settle for little as possible. the NFU claims team are rude and unhelpful wanting to pay out as little as possible. Wont insure with them again… Read Full Review

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★☆☆☆☆

“Car Insurance”

Written on: 07/12/2015 by Lockhartou345 (1 review written)

Phoned for a car insurance quote. What a joke! He couldn't find the car so had to write all the details down. Asked me if I wanted to pay annually or monthly. I said if the quote beat the others I would pay in full. Then I was asked all the usual questions same as online quotes....but then came this one 'Have you ever been made bankrupt?' Being honest I said 'yes' in 2006 but what on earth has that got to do with this quote? He wanted dates times amounts.I haven't even got any papers on my… Read Full Review

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Bassment09's Comment

Written on: 26/05/2016

Every insurer needs this type of information to assess your insurance risk. if you havent been asked this in the past the agent you have spoken with has not been FCA complient. In regards to marks and spencer insurance their quoted may be cheap, but their level of cover is minimum. I hope you never have to make a claim with them as this is where you will run into a serious shortfall with the policy.

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★☆☆☆☆

“No loyalty”

Written on: 06/11/2015 by AryanaStokes (1 review written)

Been insured with Nfu for over 9 years, 4 cars 4 policies, 1 claim made and was bent over always referred to glass's guide as gospel. Prices have soared in 4 years going elsewhere to save over £2.5k a year. Yeah save £2.5k a year other friends and neighbours have left after enjoying backward policies and prices… Read Full Review

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★☆☆☆☆

“Tradesmen stay away”

Written on: 07/10/2015 by RWright1 (1 review written)

Been insured with NFU since 2001 (both vehicle and liability and never made a claim) and the time has come to make a claim, what a joke. Totally mis sold me a policy, I insure a van which I need for work and they try and send me a vw up car (very small) as a replacement vehicle, they advise me if id paid £24 per year more I could have had a van?????? Then they offer me a price for my vehicle which is around a £1000 less than I can find one for, they say they are going to send me evidence of… Read Full Review

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★☆☆☆☆

“Couldn't find car”

Written on: 21/06/2014 by Rigobertom55 (1 review written)

We insured with NFU because of their renowned customer service even though they were very expensive. Bought a new car and on the day we picked it up from the dealership rang NFU to change the car insurance over to the new one. They could not find the make or model of our new german make car that has been in production for over two years on their system. They told me that they would have to refer to the underwriters that would take a few days. I was stood in the showroom at the time taking… Read Full Review

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★☆☆☆☆

“CRAZY PRICES”

Written on: 05/06/2014 by Angeliquec496 (1 review written)

I have had various quotes for cars vans liability ect they are more than double the average… Read Full Review

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★☆☆☆☆

“NFU MUTUAL CHIEF CLAIMS MANAGER -- PLEASE HELP ! !”

Written on: 25/05/2013 by FUNKINETIK (1 review written)

THE NFU MUTUAL CONTACTED ME AFTER THEIR CUSTOMER CRASHED INTO MY CLASSIC BEDFORD MOTORHOME WHICH WAS PARKED OUTSIDE MY HOUSE (21st sept 2012) MY VEHICLE ACTED AS A BUFFER TO A LITTLE PUEGEOT CAR WITH FOUR YOUNG FEMALE PASSENGERS, 20 MINUTES EARLIER I WAS NOT HOME,THE CAR WOULD HAVE CRASHED INTO A SOLID UNMOVEABLE STONE  WALL, THE GIRLS WOULD HAVE BEEN VERY SERIOUSLY INJURED, POSSIBLY FATALY. AS IT WAS THEY WERE UNHARMED. MY VEHICLE WAS SHUNTED UP ONTO THE PAVEMENT AND 4 METRES FORWARD, IT… Read Full Review

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★☆☆☆☆

“Dont take out pet insurance”

Written on: 28/08/2012

Left us with no pet insurance, imcompentent and rude staff. Went with them out of some stupid loyalty, heading off to normal insurance companies where at least they try to train staff properley and respond to calls and requests… Read Full Review

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★★★☆☆

“Exorbitant premium increase ”

Written on: 16/08/2012 by Simon196933 (2 reviews written)

I should point out first, that one incentive for going with NFU Mutual for my car insurance - as well as an unexpectedly reasonable quote over the phone - was their good reviews on here, a reassuring oasis in the desert of poor customer service that seems depressingly, to be associated with this "industry". I liked (and still do like) the fact that you phone their office - Newport, in my case - and speak to someone sitting in an office and not a call centre. I had a conversation not so long… Read Full Review

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★☆☆☆☆

“Far too expensive”

Written on: 20/06/2012

NFU are using pricing to drive people away. I have insured all my vehicles, buildings, comtents, and company insurances with them for far too long. My daughter at university is a named driver to use our Fiat Punto when she comes home. She is now about to leave university, set up house in Kingston upon Thames and has a job to go to. I understand and appreciate young drivers pose a higher risk and hence why our premiums were higher, but NFU quoted her £4649.76 fully comprehensive. I… Read Full Review

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★☆☆☆☆

“NFU supports insurance fraud ”

Written on: 29/05/2012 by duncanroberts (1 review written)

Took out car insurance with NFU . appalled that tyhey paid out to other party when evidence showed crash for cash . overwhelming evidence . Plus they keep databse on clients but wont give them information . please go elsewhere . if you require more info e-mail me at du.roberts@hotmail.co.uk… Read Full Review

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★★☆☆☆

“beware crazy premium increase”

Written on: 17/04/2012

After 5 years of cover, max no claims, recent renewal for my Land Rover Defender renewal was up by 60% on previous year. Local office (Uckfield) could barely have been less helpfull. They have since lost my domestic insurance, for similar reason… Read Full Review

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Connie7's Comment

Written on: 21/04/2012

Totally agree! Do they have something against Defenders, my premium has gone up by £100 on last year and I've been with the, for years and not made a claim!

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★☆☆☆☆

“Renewal through the roof”

Written on: 20/01/2012

Insured a horsebox for a year (no claims or changes). At renewal time the premium had gone up a whopping £51 or some 30% of the total. The very unhelpful guy on the 'phone wasn't interested in trying to match a lower quote from elsewhere but patronisingly tried to upsell me breakdown cover and a fully comprehensive policy. He also told me that, as premiums had gone up on average 40% across the industry (oh yes?), I was being offered a good deal. Don't waste your time with these people - they… Read Full Review

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★★☆☆☆

“Far too expensive”

Written on: 05/12/2011

Household insurance astronomical and renewal for car insurance prohibitive. They might be highly rated by which magazine but you pay the price. I am renewing far cheaer elsewhere… Read Full Review

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★☆☆☆☆

“Don't use NFU”

Written on: 23/11/2011

In five years I have twice had need to contact NFU regarding insurance. The first time I contacted them my parked Land Rover was hit by a drunk driver (also insured by NFU) and destroyed. The aggressive and unreasonably minimal settlement meant that I effectively lost that vehicle, being as a result of NFU unable financially to replace it. The second time I contacted them was in relation to an accident abroad which was the admitted fault of the driver of a lorry. NFU have spend a great… Read Full Review

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★☆☆☆☆

“ramsbottom was good-move to bury terrible!!!”

Written on: 22/10/2011 by markwacko (1 review written)

have had two vehicles insured with nfu of ramsbottom for years,then they joined Bury and the service since then has been nothing short of shocking.three times i waited for a call back from staff,but never got one,sometimes it took 40 mins for staff to answer phone!surely they cant be that busy.One of my policies increased from £420 to £1150-no claims,convictions etc,the other rose from £1600 to £2800!!!phoned them and they didnt give a toss,even after telling them i could get the same cover… Read Full Review

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