National Farmers Union Car Insurance Reviews

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★★★☆☆
2.6 / 5
39% of users recommend this
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Latest Reviews

★☆☆☆☆

“Couldn't find car”

Written on: 21/06/2014 by Rigobertom55 (1 review written)

We insured with NFU because of their renowned customer service even though they were very expensive. Bought a new car and on the day we picked it up from the dealership rang NFU to change the car insurance over to the new one. They could not find the make or model of our new german make car that has been in production for over two years on their system. They told me that they would have to refer to the underwriters that would take a few days. I was stood in the showroom at the time taking… Read Full Review

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★☆☆☆☆

“CRAZY PRICES”

Written on: 05/06/2014 by Angeliquec496 (1 review written)

I have had various quotes for cars vans liability ect they are more than double the average… Read Full Review

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★☆☆☆☆

“NFU MUTUAL CHIEF CLAIMS MANAGER -- PLEASE HELP ! !”

Written on: 25/05/2013 by FUNKINETIK (1 review written)

THE NFU MUTUAL CONTACTED ME AFTER THEIR CUSTOMER CRASHED INTO MY CLASSIC BEDFORD MOTORHOME WHICH WAS PARKED OUTSIDE MY HOUSE (21st sept 2012) MY VEHICLE ACTED AS A BUFFER TO A LITTLE PUEGEOT CAR WITH FOUR YOUNG FEMALE PASSENGERS, 20 MINUTES EARLIER I WAS NOT HOME,THE CAR WOULD HAVE CRASHED INTO A SOLID UNMOVEABLE STONE  WALL, THE GIRLS WOULD HAVE BEEN VERY SERIOUSLY INJURED, POSSIBLY FATALY. AS IT WAS THEY WERE UNHARMED. MY VEHICLE WAS SHUNTED UP ONTO THE PAVEMENT AND 4 METRES FORWARD, IT… Read Full Review

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★☆☆☆☆

“Dont take out pet insurance”

Written on: 28/08/2012

Left us with no pet insurance, imcompentent and rude staff. Went with them out of some stupid loyalty, heading off to normal insurance companies where at least they try to train staff properley and respond to calls and requests… Read Full Review

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★★★☆☆

“Exorbitant premium increase ”

Written on: 16/08/2012 by Simon196933 (2 reviews written)

I should point out first, that one incentive for going with NFU Mutual for my car insurance - as well as an unexpectedly reasonable quote over the phone - was their good reviews on here, a reassuring oasis in the desert of poor customer service that seems depressingly, to be associated with this "industry". I liked (and still do like) the fact that you phone their office - Newport, in my case - and speak to someone sitting in an office and not a call centre. I had a conversation not so long… Read Full Review

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★☆☆☆☆

“Far too expensive”

Written on: 20/06/2012

NFU are using pricing to drive people away. I have insured all my vehicles, buildings, comtents, and company insurances with them for far too long. My daughter at university is a named driver to use our Fiat Punto when she comes home. She is now about to leave university, set up house in Kingston upon Thames and has a job to go to. I understand and appreciate young drivers pose a higher risk and hence why our premiums were higher, but NFU quoted her £4649.76 fully comprehensive. I… Read Full Review

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★☆☆☆☆

“NFU supports insurance fraud ”

Written on: 29/05/2012 by duncanroberts (1 review written)

Took out car insurance with NFU . appalled that tyhey paid out to other party when evidence showed crash for cash . overwhelming evidence . Plus they keep databse on clients but wont give them information . please go elsewhere . if you require more info e-mail me at du.roberts@hotmail.co.uk… Read Full Review

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★★☆☆☆

“beware crazy premium increase”

Written on: 17/04/2012

After 5 years of cover, max no claims, recent renewal for my Land Rover Defender renewal was up by 60% on previous year. Local office (Uckfield) could barely have been less helpfull. They have since lost my domestic insurance, for similar reason… Read Full Review

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Connie7's Comment

Written on: 21/04/2012

Totally agree! Do they have something against Defenders, my premium has gone up by £100 on last year and I've been with the, for years and not made a claim!

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★☆☆☆☆

“Renewal through the roof”

Written on: 20/01/2012

Insured a horsebox for a year (no claims or changes). At renewal time the premium had gone up a whopping £51 or some 30% of the total. The very unhelpful guy on the 'phone wasn't interested in trying to match a lower quote from elsewhere but patronisingly tried to upsell me breakdown cover and a fully comprehensive policy. He also told me that, as premiums had gone up on average 40% across the industry (oh yes?), I was being offered a good deal. Don't waste your time with these people - they… Read Full Review

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★★☆☆☆

“Far too expensive”

Written on: 05/12/2011

Household insurance astronomical and renewal for car insurance prohibitive. They might be highly rated by which magazine but you pay the price. I am renewing far cheaer elsewhere… Read Full Review

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★☆☆☆☆

“Don't use NFU”

Written on: 23/11/2011

In five years I have twice had need to contact NFU regarding insurance. The first time I contacted them my parked Land Rover was hit by a drunk driver (also insured by NFU) and destroyed. The aggressive and unreasonably minimal settlement meant that I effectively lost that vehicle, being as a result of NFU unable financially to replace it. The second time I contacted them was in relation to an accident abroad which was the admitted fault of the driver of a lorry. NFU have spend a great… Read Full Review

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★☆☆☆☆

“ramsbottom was good-move to bury terrible!!!”

Written on: 22/10/2011 by markwacko (1 review written)

have had two vehicles insured with nfu of ramsbottom for years,then they joined Bury and the service since then has been nothing short of shocking.three times i waited for a call back from staff,but never got one,sometimes it took 40 mins for staff to answer phone!surely they cant be that busy.One of my policies increased from £420 to £1150-no claims,convictions etc,the other rose from £1600 to £2800!!!phoned them and they didnt give a toss,even after telling them i could get the same cover… Read Full Review

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★★★☆☆

“Have insured with NFU Mutual in the Scottish Borders...”

Written on: 17/04/2011

Have insured with NFU Mutual in the Scottish Borders for over 20 years. Household buildings, contents & personal possessions policy is excellent and extremely competitive. HOWEVER, our 2 cars - 5 door hatch and 7 seater mpv have rocketed this year. Insured & Spouse only; Pro NCD: £250 vol excess - 2010 premium was £434. 2011 premium £592. Both in our early 40s. I am loathe to change as it is a face to face company; local phone number; no call centres but such a jump is a right kick in the… Read Full Review

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Mandohwilliamson's Comment

Written on: 20/05/2011

Did NFU come up with a reasonable offer?

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★★★☆☆

“We insure everything car, house, equipment with the...”

Written on: 07/04/2011

We insure everything car, house, equipment with the NFU. Always, liked the set up having a local branch, easier than spending hours on the phone to a call centre. HOWEVER, premiums on the whole this year seemed to have soared and the NFU seem out of touch and out of our scope. There are no rewards for insuring everything with them. I'm loathed to leave but our house and car renewal premiums have increased despite no claims whatsoever, what if we needed to claim, what would it do to premiums… Read Full Review

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★☆☆☆☆

“On renewal this time, my premium went up 59%; there...”

Written on: 04/04/2011

On renewal this time, my premium went up 59%; there had been a windscreen replaced, nil else. They took 4 shots last year and 6 this year to get the paperwork in order. I have changed insurers to one that got the paperwork right first try. The local office is trying. On paper, they're good, with lots of good reviews and good cover, inpractice I'm sure other companies can do a competent job for less money… Read Full Review

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★★☆☆☆

“Got a great offer for 5 years NCD protected last year...”

Written on: 27/03/2011

Got a great offer for 5 years NCD protected last year for 800 Pounds on my Golf GT. Then we had a claim... This year they came back and said the offer was a mistake. They want 2,400 GBP to renew, and uh, no discount at all or "protection" status! They are losing this customer!… Read Full Review

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★☆☆☆☆

“i have had my car insured with nfu for 13 years it was...”

Written on: 15/03/2011

i have had my car insured with nfu for 13 years it was never the chepest just mid range last year it was £163 ( april 10 ) but this year for same car cover ect they want £305 ( april 2011 ) they seem to want rid of the small person… Read Full Review

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★☆☆☆☆

“took 9 months to get my mercedes repaired with...”

Written on: 17/02/2011 by freshprincegarry (1 review written)

took 9 months to get my mercedes repaired with derbyshire repair center. where nfu took my car to be repaired.my car was so badly repaired twice it had to go to mercedes themselves to be repaired properly.it cost £20,000 and a £9,000 hire car bill.the car was only worth £9000.premiums going up sack the man who sorted this claim… Read Full Review

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Guest's Response to freshprincegarry's Review

Written on: 19/07/2011

I feel sorry for the above motorist. I have recently had my car repaired by nfu's approved body shop. The car has not been repaired to a satisfactory standard. I am waiting for a visit from nfu's engineer i hope i get some joy and my car repaired as i would expect.

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★☆☆☆☆

“After having cars insured with NFU for years,...”

Written on: 03/02/2011

After having cars insured with NFU for years, including the car I now want to re insure with them after having taken it off the road on a sorn just to re MOT it They will now not insure us, despite still having another car with them.
As soon as that insurance runs out NFU can go to heck, even if it costs me more. Local branch utterly useless, as regards any insurance, tried 3 time to get a quote for my livestock, twice I was told someone who dealt with it was out of office, the third time I… Read Full Review

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★★☆☆☆

“for a number of years we have had my car and my wifes...”

Written on: 01/01/2011

for a number of years we have had my car and my wifes car insured with NFU and our kids have borrowed our cars sometimes so they have all been named occasioal drivers. Today our son bought his first card as he had a full licence for nearly 5 years and he is 22.We advised Tom to contact NFU straight away to insure his new car and we were sure there would be no problem. NFU told him they do not insure cars in the area where he lives so would not give him a quote. We were shocked as he lives in a… Read Full Review

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