Written on: 25/05/2013 by FUNKINETIK
THE NFU MUTUAL CONTACTED ME AFTER THEIR CUSTOMER CRASHED INTO MY CLASSIC BEDFORD MOTORHOME WHICH WAS PARKED OUTSIDE MY HOUSE (21st sept 2012) MY VEHICLE ACTED AS A BUFFER TO A LITTLE PUEGEOT CAR WITH FOUR YOUNG FEMALE PASSENGERS, 20 MINUTES EARLIER I WAS NOT HOME,THE CAR WOULD HAVE CRASHED INTO A SOLID UNMOVEABLE STONE WALL, THE GIRLS WOULD HAVE BEEN VERY SERIOUSLY INJURED, POSSIBLY FATALY. AS IT WAS THEY WERE UNHARMED. MY VEHICLE WAS SHUNTED UP ONTO THE PAVEMENT AND 4 METRES FORWARD, IT... (read more)
Written on: 16/08/2012 by Simon196933 (2 reviews written)
I should point out first, that one incentive for going with NFU Mutual for my car insurance - as well as an unexpectedly reasonable quote over the phone - was their good reviews on here, a reassuring oasis in the desert of poor customer service that seems depressingly, to be associated with this "industry". I liked (and still do like) the fact that you phone their office - Newport, in my case - and speak to someone sitting in an office and not a call centre. I had a conversation not so long... (read more)
Written on: 20/06/2012
NFU are using pricing to drive people away. I have insured all my vehicles, buildings, comtents, and company insurances with them for far too long. My daughter at university is a named driver to use our Fiat Punto when she comes home. She is now about to leave university, set up house in Kingston upon Thames and has a job to go to. I understand and appreciate young drivers pose a higher risk and hence why our premiums were higher, but NFU quoted her £4649.76 fully comprehensive. I... (read more)
Written on: 29/05/2012 by duncanroberts
Took out car insurance with NFU . appalled that tyhey paid out to other party when evidence showed crash for cash . overwhelming evidence . Plus they keep databse on clients but wont give them information . please go elsewhere . if you require more info e-mail me at email@example.com (read more)
Written on: 17/04/2012
After 5 years of cover, max no claims, recent renewal for my Land Rover Defender renewal was up by 60% on previous year. Local office (Uckfield) could barely have been less helpfull. They have since lost my domestic insurance, for similar reason. (read more)
Written on: 20/01/2012
Insured a horsebox for a year (no claims or changes). At renewal time the premium had gone up a whopping £51 or some 30% of the total. The very unhelpful guy on the 'phone wasn't interested in trying to match a lower quote from elsewhere but patronisingly tried to upsell me breakdown cover and a fully comprehensive policy. He also told me that, as premiums had gone up on average 40% across the industry (oh yes?), I was being offered a good deal. Don't waste your time with these people -... (read more)
Written on: 23/11/2011
In five years I have twice had need to contact NFU regarding insurance. The first time I contacted them my parked Land Rover was hit by a drunk driver (also insured by NFU) and destroyed. The aggressive and unreasonably minimal settlement meant that I effectively lost that vehicle, being as a result of NFU unable financially to replace it. The second time I contacted them was in relation to an accident abroad which was the admitted fault of the driver of a lorry. NFU have spend a great... (read more)
Written on: 22/10/2011 by markwacko (1 review written)
have had two vehicles insured with nfu of ramsbottom for years,then they joined Bury and the service since then has been nothing short of shocking.three times i waited for a call back from staff,but never got one,sometimes it took 40 mins for staff to answer phone!surely they cant be that busy.One of my policies increased from £420 to £1150-no claims,convictions etc,the other rose from £1600 to £2800!!!phoned them and they didnt give a toss,even after telling them i could get the same... (read more)
Written on: 17/04/2011
Have insured with NFU Mutual in the Scottish Borders for over 20 years. Household buildings, contents & personal possessions policy is excellent and extremely competitive. HOWEVER, our 2 cars - 5 door hatch and 7 seater mpv have rocketed this year. Insured & Spouse only; Pro NCD: £250 vol excess - 2010 premium was £434. 2011 premium £592. Both in our early 40s. I am loathe to change as it is a face to face company; local phone number; no call centres but such a jump is a right kick in... (read more)
Written on: 07/04/2011
We insure everything car, house, equipment with the NFU. Always, liked the set up having a local branch, easier than spending hours on the phone to a call centre. HOWEVER, premiums on the whole this year seemed to have soared and the NFU seem out of touch and out of our scope. There are no rewards for insuring everything with them. I'm loathed to leave but our house and car renewal premiums have increased despite no claims whatsoever, what if we needed to claim, what would it do to... (read more)
Written on: 04/04/2011
On renewal this time, my premium went up 59%; there had been a windscreen replaced, nil else. They took 4 shots last year and 6 this year to get the paperwork in order. I have changed insurers to one that got the paperwork right first try. The local office is trying. On paper, they're good, with lots of good reviews and good cover, inpractice I'm sure other companies can do a competent job for less money. (read more)
Written on: 27/03/2011
Got a great offer for 5 years NCD protected last year for 800 Pounds on my Golf GT. Then we had a claim... This year they came back and said the offer was a mistake. They want 2,400 GBP to renew, and uh, no discount at all or "protection" status! They are losing this customer! (read more)
Written on: 15/03/2011
i have had my car insured with nfu for 13 years it was never the chepest just mid range last year it was £163 ( april 10 ) but this year for same car cover ect they want £305 ( april 2011 ) they seem to want rid of the small person (read more)
Written on: 17/02/2011 by freshprincegarry (1 review written)
took 9 months to get my mercedes repaired with derbyshire repair center. where nfu took my car to be repaired.my car was so badly repaired twice it had to go to mercedes themselves to be repaired properly.it cost £20,000 and a £9,000 hire car bill.the car was only worth £9000.premiums going up sack the man who sorted this claim. (read more)
Written on: 03/02/2011
After having cars insured with NFU for years, including the car I now want to re insure with them after having taken it off the road on a sorn just to re MOT it They will now not insure us, despite still having another car with them.
As soon as that insurance runs out NFU can go to heck, even if it costs me more. Local branch utterly useless, as regards any insurance, tried 3 time to get a quote for my livestock, twice I was told someone who dealt with it was out of office, the third time I... (read more)
Written on: 01/01/2011
for a number of years we have had my car and my wifes car insured with NFU and our kids have borrowed our cars sometimes so they have all been named occasioal drivers. Today our son bought his first card as he had a full licence for nearly 5 years and he is 22.We advised Tom to contact NFU straight away to insure his new car and we were sure there would be no problem. NFU told him they do not insure cars in the area where he lives so would not give him a quote. We were shocked as he lives in... (read more)
Written on: 31/12/2010
just received my renewall notice what a rip off, ive been with nfu over 10 years. last year i paid £566.00 this year they want £1311.00. whats happened to this company. the people in the office were great to deal with nothing to much trouble, when i queeried my quote he said nothing can be done about it,thats the price you have to pay. well im off to find a new insurance. (read more)
Written on: 30/11/2010 by tpcreynolds (2 reviews written)
We have insured through NFU for a decade now. The agent we use is NFU Telford. They could not be more helpful but NFU's policy of penalising young drivers is utterly DISGRACEFUL.
NFU is just telling us it is no longer a 'family-insurance' company, just there to take the 'juicy' bits.
So, who really owns NFU Insurance? It claims to be member-owned ( Mutuality) but this just shows it to be no better than the rest!
My advice...go for the cheapest...which is NEVER NFU!!! (read more)
Written on: 25/10/2010
Superb throughout, from initial enquiry to recent settlement (a Royal Mail van reversed into me).
Faultless service throughout AND the best quote. You won't find these guys on comparison sites as they don't need the advertising. My Dad is an extreme miser and fusspot with his finances and he's switched to NFU. I used the Exeter branch.
Apparently they aren't cheap for young men in fast cars! (read more)
Written on: 12/10/2010
NFU were useless. I had an accident that was no fault of my own. The other driver's insurance company rang me on the day of the accident to say that their driver had accepted full liability and to tell NFU to send them the bill. NFU then lent me a car and overcharged the other company which meant they then took the car away when the other firm refused to cover the costs. NFU offered no explanation and refused to tell me what was happening with my claim for around 2 weeks. Eventually, NFU... (read more)
Written on: 06/09/2010 by pixi1980 (1 review written)
i had my car nicked from out side my mother in laws house i phoned them up great said they would sort me out a hire car , my car was a galaxy as have 4 small children they gave me a corsa hire car it took them nearly 5 weeks to sort out my clam even tho my car was found the next day a burnt out shell was on the phone nearly every day to them and complained they sent me some wine they never phoned me once in the end i was dealing with managment on a direct line but had to keep on at them (read more)
Written on: 04/06/2010
I have just arranged to cover my fully comp. car insurance through NFU Mutual (including business use). I spoke to a real person who obviously knew what they were doing - and had a sense of humour. The price was almost as cheap as those on the comparison websites and the policy terms were exceptionally better (e.g. no compulsory excess; courtesy car; free windscreen chip repair and glass replacement for £50). A minimal charge to pay monthly and no deposit clinched the deal. They also offered... (read more)
Written on: 28/04/2010 by goonasoona (2 reviews written)
I went to these guys after reading some of the reviews here. I had a nasty experience with one of the cheap on line companies and decided to try the NFU who appeared to be a little more old fashioned. Initially i sent a internet request to the branch in marlow and they were slow to call me back, so i called them. My details were taken and later that day i was called back with a quote which was not the cheapest but was not too bad.
All in all i would recommend these for the following... (read more)
Written on: 22/03/2010
Transferred to NFU after bad experience with MyMotor Quote.com. NFU are a great company to deal with. Very simple to set up policy and documents came through quickly. Happily, they were also much cheaper than any other company I found. Highly reccommended! (read more)
Written on: 07/10/2009
My Dad recommended them to me having just swithched himself. I was quoted cheaper than any of the go-compare quotes and did not have to pay a deposit in fact I have 4 weeks before I have to make my first monthly payment. All the staff were polite and helpfull and I would recomend them to anyone and in fact my sister is phoning them this afternoon!! (read more)
Written on: 19/08/2009
A delight to speak directly to an advisor at National Farmers Union (no options to press, no delay for "unexpected high call volumes")
Very polite and helpful advisor.
Very competative quote for car insurance, and no problem about being city-based.
No compulsory excess for accidents. (read more)
Written on: 27/07/2009 by flyinggate (1 review written)
Sorry to be the first, but National Farmers Union Car Insurance are unbelievable, 40mins on the phone to a very nice CSR who then says "oh I am sorry your BR postcode won't allow you to leave the car on your drive overnight, has to be in a locked away, this is a new system, June 09 and it keeps throwing up this sort of thing" I phoned at the end of July and nothing has changed. Now if this is the sort of systems they have in place at the point were they are taking money from you, what does... (read more)
Written on: 16/06/2009
i got given the National Farmers Union Car Insurance number to ring, i dint have to hold spoke to some one right away. and got realy cheap insurance, after all the others like go compare.com tryed to rip me off. (read more)
Written on: 06/04/2009 by Iamafurling (2 reviews written)
Farmers Union is not the cheapest insurance out there so if you just want cheap look at other places like Geico. I have had the cheap guys and they never live up to what you expect. Farmers Union actually listens and cares what you say. The customer services is what sells there products. The coverage I got was cheaper than some of the quotes I got (Farm Bureau, Travelers and Allstate). They called me back right away after I put in the quote request and got to know me and my needs. I would... (read more)
Written on: 24/03/2008 by Juddian (1 review written)
Very friendly and helpful local staff.
Priced fairly, not the cheapest but certainly one of the best.
Have claimed from them and have been dealt with very fairly.
Have all our insurances with them now and wouldn't dream of changing.
Phone always answered by a real honest person who sorts your query with the minimum hassle. (read more)
Written on: 08/10/2007 by hepto1 (1 review written)
I've been with the NFU for a number of years and would recommend them to anybody. The best thing of all, you call there office and you don't select 1, 2 or press hash key, A REAL PERSON ANSWERS!! And as an earlier reviewer mentioned you generally speak to the same person. You also get a courtesy car after an accident and window and windscreen repairs by AUTOGLASS where you only have to pay the excess (£25 last time I think). I don't think they insure city drivers, but you don't have to be a... (read more)
Written on: 06/07/2007 by gwaite (1 review written)
I would definitely recommend National Farmers Union to friends & family & so glad my Mum gave me their number! (read more)
Written on: 22/10/2006 by Lucy17
No other company was willing to insure me, a learner driver, on a Suzuki Jimny because it was an SUV. The fact that its top speed is about 75mph, and it's acceleration is rubbish didn't seem to change their mind about its SUV status. However, National Farmers Union offered a discount on SUV's, and they have been friendly and helpful.
My brother is also insured on the car, and even though we are both high risk.
NFU car insurance accepted that only one of us could drive at a time, so it cost... (read more)
Written on: 05/04/2004 by steve wilson59 (2 reviews written)
I have been with the National Farmers Union for several years now and found their service excellent. Quotes are reasonable (sometimes cheapest) They charge little or nothing for policy changes / new cars etc. The staff are friendly and helpful and its a small office so I usually end up talking to the same people.
They offer some unusual and flexible services such as fire and theft cover for stored vehicles, occasional business use, NCB on TFT policies Bikes up to 250cc. Also do house... (read more)
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