Moonpig Review, www.moonpig.com uk

★★★☆☆
3.5 / 5
64.1% of users recommend this

Summary

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“Nice Cards, Flakey Website!”

Written on: 19/02/2014 by jasoncooke93 (46 reviews written)

The site works OK in Firefox but in Chrome I experience a multitude of errors, which when reported get ignored. A few months later no change, errors still present. Before you ask about Chrome updates, cookies, cache, flushdns and all the rest - yes I have an still errors. … Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 01/03/2014

Brilliant! Saturday morning 10am and I get this message "Thank you for your patience whilst we perform some essential maintenance to our site. Please try again later." What exceptional timing to do maintenance.

It's lucky these companies get VC money to survive.

And the site still does not work in Chrome browser. Unbelievable!

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Jasoncooke93's reply to Jasoncooke93's Comment

Written on: 05/03/2014

Yet another problem to report DoomPig! Ordered 2 cards 28th Feb. 1 to come to me and 1 to go direct to a relative for delivery 4th March. Problem: 2 Cards came to me, one of which was completely different than ordered and for someone else, and was written in Italian. The card direct to my relative of course never arrived. So 50% success rate on this order of 2 cards MoonPig. How can an automated system get this so wrong? What a shambles. I'm going to have to quit using these monkeys as I'm sick of writing these reviews/comments.

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“Flowers poorly”

Written on: 25/09/2013

Flowers were sent to me as a gift, arrived late afternoon, all closed up when arrived, despite putting them in water they still haven't recovered. I don't know how much my friend paid but I have had fresher. Anon… Read Full Review

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“Ok But Could Be Better”

Written on: 04/09/2013

Used the site for the first time to send a card and flowers to my step mum for her birthday. Admitted was last minute as raan out of ideas on what to get. Everyone love flowers. They advertise next day delivery - this did not happen. Ordered Sunday delivered Tuesday! Flowers looked dried and shrivelled on delivery day!… Read Full Review

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“Child's birthday card”

Written on: 03/09/2013

Very disappointed with a sponge bob card I had sent to my nephew.the photo was upside down. Good job Connor was only 4 and thought bob was holding him that way… Read Full Review

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“No fresh bouquet (and broken stalks also)”

Written on: 01/09/2013

I ordered a bouquet of flowers. I was a little disappointed. Flowers were not fresh. Two roses were to broken stalks. Bouquet of in three days landed in garbage. For 30 pounds I had bigger expectations. Unfortunately bouquet was a the quality of supermarket after the reduction… Read Full Review

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“Be very careful”

Written on: 01/09/2013

You can create beautiful cards, BUT, be very careful if you have to make any changes, to text etc. I just made a lovely card for my nephew's 18th birthday. It arrived on time...perfect. My sister text me the next day, another 3 had arrived !!! I am a very regular Moonpig customer and maintain an account, what I didn't check was that my balance had dropped, as I obviously didn't want FOUR cards. I did contact customer care and they refunded 50% of the cost of the cards. :( disappointed about… Read Full Review

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“Buy one get one free........ I don't think so!!!”

Written on: 31/08/2013 by jlogg (1 review written)

I placed my order for a Birthday card and was offered another card free, after going through everything, choosing the card and writing my message I then went to the checkout where I had the same card down twice for the same person. I tried and tried to get it right but each time I had the same result. Buy one get one free, I don't think so. Sounds like a good offer but it does not work… Read Full Review

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“Not happy with recent order”

Written on: 31/08/2013 by 19583419 (1 review written)

I have used moonpig for a long time now, BUT on the 21st of August I ordered a large card which cost £6.94. My card never came, I phoned moonpig up and got a refund, and the card still hasn't come and it's now 31st August . I don't feel very confident in ordering cards from moonpig now. Moonpig will have to pull out all the stops to improve, to make sure card do arrive on time especially when you spend quite a lot… Read Full Review

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“Spelling of name”

Written on: 27/08/2013

I ordered a card for my grandson Kenton, but i was disappointed when then the card arrived, the finish on the card was fantastic BUT, his name is Kenton, if you look at your letter K it's not right, it comes out as a H spelling the name as Henton, that was a disappointment because everyone who looked at the card made remarks on the spelling of his name, that's my own criticism, Regards … Read Full Review

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“Better late than never!”

Written on: 27/08/2013

This site was recommended to me by my daughter-in-law as I could not get out to post my grandson a card, I was impressed with the range and the ease of ordering a card and the knowledge it would be posted that day and arrive the following day which was his birhday. Unfortunately it didn't arrive on time, I was very disappointed, and am wondering if it's Moonpig or our great british postal service's fault!! That's the reason for the 3 stars only, but I shall use this site again and wait and see… Read Full Review

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“Good except for one major flaw”

Written on: 26/08/2013

Used Moonpig many times and has always been fine. However, ordered some flowers and they were delivered upside down- not good for them! If Moonpig read this they should remind their delivery company about this!… Read Full Review

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“No Flowers”

Written on: 25/08/2013 by marydoll1951 (1 review written)

Was disappointed I could not send flowers to my friend as it said not available to this postcode although I have had them before. What is the problem? Card was fine and arrived on time but had to go to another site for flowers… Read Full Review

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“Handy ”

Written on: 25/08/2013

Could do with a few new cards being available. Seem to always have the same cards on for the last few years. Better search options need to be available… Read Full Review

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“PRINT INSIDE OF CARDS NEED TO BE SLIGHTLY BIGGER....”

Written on: 25/08/2013

PRINT INSIDE OF CARDS NEED TO BE SLIGHTLY BIGGER. DIFFICULT TO READ BEING SO SMALL… Read Full Review

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“ordered a photo upload card off moon pig when the card...”

Written on: 24/08/2013

ordered a photo upload card off moon pig when the card arrived couldn't see the picture as it was so dark so I contacted moon pig and they sent me another card with the picture a lot brighter which was perfect but why couldn't they do that in the first place with the first card don't think ill be using them again!!!!!… Read Full Review

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“Envelope open & torn”

Written on: 24/08/2013

The card itself was lovely but the package was open and torn when it arrived so my son saw the card that was meant to be a surprise… Read Full Review

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“Cards were beautiful but”

Written on: 24/08/2013

Cards were absolutlety fine one of the things that i am not happy about was That both Card that i recieved were Bended and now they are not prezentable enough What shall i do??… Read Full Review

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“Good cards, not so good flowers”

Written on: 23/08/2013 by tylerina (1 review written)

Easy to use website - ordering was quick and simple. The order arrived next day and was very well packaged. The card was good quality and so were the flowers - sadly the flowers were all dead after a few days so weren't really worth the money spent. I may as well have bought some from a supermarket...would use Moonpig again for personalised cards but probably wouldn't order anything else tbh… Read Full Review

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“Late delivery”

Written on: 23/08/2013

I have used moonpig on at least 5 occasions. The products are usually of a good standard . However the last twice despite paying for next day delivery the items purchased have not arrived until 3 or 4 days later. Consequently missing the events I had purchased the goods for. Once can be viewed as unfortunate but twice means I will not be using the service again… Read Full Review

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“SOMETIMES.......”

Written on: 23/08/2013

--...ALTHO' I LIKE THE IDEA , CONVENIENCE , PRICES AND ABILITY TO PERSONALIZE CARDS (A LOT) , THE ACTUAL CARD QUALITY SOMETIMES SEEMS CHEAP , I KNOW THE CARDS ARE PRINTED TO ORDER BUT THE CARD STOCK IS NOT GREAT , AND IT TAKES AWAY FROM THE EXPERIENCE. I LIKE TO THINK PEOPLE WILL ENJOY THE ATTENTION TO DETAIL PAID , TO TAILORING A CARD TO THEM , BUT TRUTHFULLY THE CARDS' SOMETIMES, NOT ALWAYS, (OR I WOULDN'T USE MOONPIG) FLIMSY FEEL LETS THE WHOLE THING DOWN , AND THAT MEANS 'I NEVER KNOW WHAT… Read Full Review

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