Moonpig Review, www.moonpig.com uk

★★★★☆
3.5 / 5
65% of users recommend this

Summary

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“Flower delivery”

Written on: 14/10/2014 by AimeeGill98 (1 review written)

it was my 25th wedding anniversary and my husband purchased 24 red roses at a cost of £60 to be delivered at my place of work. They did not arrive upon investigation we were told they were left in a safe place at 6.30. Considering I work in a school and on investigating myself I found out the school was being locked about that time no one had seen a delivery all gates padlocked so under no circumstances could they be left in a safe place. The moment had gone my husband got a refund no flowers… Read Full Review

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“Was so disappoint with the company of moonpiig ,Had my...”

Written on: 22/09/2014 by Lawrenceoq199 (1 review written)

Was so disappoint with the company of moonpiig ,Had my 80th birthday,my son sent flower that did not arrive and also one grandaughter also sent them through moonpiig never arrived also anther sent cards never received them also moonpiig .Will never every use them again… Read Full Review

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“Dreadful service - ”

Written on: 14/09/2014 by Adrianna235 (1 review written)

Card did not arrive on time for my daughters birthday, I emailed and complained about and to date I have had no reply whatsoever, would never ever use them again… Read Full Review

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“Do not use for a Special Occassion”

Written on: 04/09/2014 by Napierdq15 (1 review written)

Ordered a 25th Wedding Anniversary card 4 days before the event. Card did not turn up, seriously dissappointed. You only get one 25th Wedding Anniversary and Moonpig managed to take the shine off mine. I would never use them again even if they offered free cards… Read Full Review

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“Don't trust your special moments to Moonpig.”

Written on: 03/09/2014 by Pamela36 (3 reviews written)

Really annoyed and disappointed. My son had gone off to Uni, leaving home for the first time and was away for my birthday. He sent me flowers which did arrive on the day and I Skyped him, so that I could open the box "in front of him" Luckily my face was hidden briefly as I unpacked it because I was gutted for him.. He was really happy that he could share the moment and I was so touched that he had thought of me in the midst of Freshers Week. The Skype signal was weak (luckily) so I described… Read Full Review

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“very poor customer service”

Written on: 03/09/2014 by barmike (1 review written)

I ordered a card on 11th aug to go to Singapore for 1st september, when It didn't arrive I contacted customer service and they have not bothered to reply, obviously good customer service is not a strong point. The card did arrive on the 2nd, a day late for a 3 year olds birthday, when I ordered I checked it had plenty of time to get to Singapore. What a shame you have a great selection of cards but rubbish customer care. I paid over 8 pounds for this service so not cheap… Read Full Review

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“DO NOT BUY FLOWERS! ”

Written on: 20/08/2014 by Vixie (0 reviews written)

My son ordered me a bouquet of roses with a card for £29.99 from Moonpig, for my 50th birthday! They looked lovely on arrival, but were already dying within 3 days! My husband bought a bunch of roses from a local shop on the same day, for £2.99 & they still look beautiful a week later, whilst the ones from Moonpig are all wilted, or dead, despite following the enclosed instructions to the letter! DO NOT WASTE YOUR MONEY!!! The card, however was perfect! So maybe order a personalised card, but… Read Full Review

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“cards not arrived on time”

Written on: 08/08/2014 by Nolano162 (1 review written)

I paid almost £14 extra for special delivery of 2 birthday cards which weren't delivered on time !I do not recommend this company to anyone… Read Full Review

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“PLACED A CARD ORDER FOR AN 18TH BIRTHDAY - SPECIAL...”

Written on: 01/08/2014 by BrockFraser (1 review written)

PLACED A CARD ORDER FOR AN 18TH BIRTHDAY - SPECIAL OCCASION. ORDERED IT WELL IN ADVANCE SO CAN REVIEW ITEM IN PERSON BEFORE SENDING TO ANOTHER COUNTRY. ORDERED ON 13TH JULY. EMAIL ADVISING DISPATCHED 14TH. FIRST CLASS DELIVERY & EXPECTED UP TO 3 DAYS DELIVERY. CHASED UP ON 21ST JULY, NO RESPONSE TO FIRST EMAIL. THEN OFFERED A REPRINT ON 24TH JULY AND THEIR WORDS THEY TRUST IT WILL ARRIVE SWIFTLY. YES YOU HAVE GUESSED IT.....NO DELIVERY. ANOTHER EMAIL SENT - NO RESPONSE. WILL NEVER ORDER FROM… Read Full Review

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“TOTALLY APPALLED BY PLANT”

Written on: 27/07/2014 by Medeirosbm16 (1 review written)

I sent a rose plant to my Mum. When it arrived, there was the wrong message on the card, so she did not know who it was from. 3/4 of the plant was dying - leaves were dropping off. On closer inspection, she found that it was not a plant in the pot, but 4 pieces of plants, 3 of which were already dead - like you might get from someone trying to rip you off! Also, it was accompanied by care instructions for an indoor plant: roses are normally kept outside on a patio. … Read Full Review

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“Website is shocking !!”

Written on: 24/07/2014 by Anya18 (1 review written)

First of all I'll explain that I'm no I.T. Novice !! I've worked in IT for nearly 16 years ... Tried to use Moonpig in Google Chrome & Safari and its corrupted my daughters Birthday card every time !! Not only does it keep loosing text, but it also keeps loosing her picture. This just isn't good enough, I've spent hours trying to format this for my little girls birthday .... AAARRRRGGGHHHH !!!… Read Full Review

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“DO NOT BUY THE FLOWERS!”

Written on: 27/06/2014

I received a bunch of what were suppose to be £30 flowers for my birthday, they were absolutely atrocious. 8 flowers the rest was leaves and half the flowers dying, packed with just a wet cloth to keep them alive. No self respecting florist would have charged £3 for these let alone £30. Managed to get half a refund but bitterly disappointed. Unfortunately my boyfriend bought them as had I known I would never have let him order them of moonpig as had heard complaints before… Read Full Review

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Vixie's Comment

Written on: 20/08/2014

I've just had the same problem! In fact, my son ordered me a bouquet of roses with a card for the same price! They looked lovely on arrival, but were already dying within 3 days! My husband bought a bunch of roses from a local shop for £2.99 & they still look beautiful a week later, whilst the ones from Moonpig are all wilted or dead, despite following the enclosed instructions to the letter! DO NOT WASTE YOUR MONEY!!!

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Vixie's Comment

Written on: 20/08/2014

I've just had the same problem! In fact, my son ordered me a bouquet of roses with a card for the same price! They looked lovely on arrival, but were already dying within 3 days! My husband bought a bunch of roses from a local shop for £2.99 & they still look beautiful a week later, whilst the ones from Moonpig are all wilted or dead, despite following the enclosed instructions to the letter! DO NOT WASTE YOUR MONEY!!!

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“No Fathers Day Gift!”

Written on: 18/06/2014 by DayanaraGibbs332 (1 review written)

It seems Moonpig know how to screw up an occasion. I ordered a Father's Day Wine & Spirits gift 14 days before Father's Day. Father's Day arrives on Sunday 15th June, but no Father's Day Gift. I hold off until Monday - nothing, I hold off until Tuesday - nothing, and then Wednesday - nothing! I then went onto their website and my order is still printing, which is now 4 days past Father's Day. If I could give no-stars then I could, please, please please, do not waste your money or your time… Read Full Review

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“Canvas picture ”

Written on: 17/06/2014 by 265Velez (1 review written)

Not worth the money. The 'first time' I received the canvas the picture was wavy and baggy on the canvas. I had to send it back. It was embarrassing. When it arrived the second time the picture was tighter to the canvas, but the shape of the canvas was all scewed and the canvas did not look straight when it hung on the wall because the canvas was not straight that they sent to me. What a load of rubbish. Wish I had never wasted my time or money… Read Full Review

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“Very unhelpful”

Written on: 13/06/2014 by notveryhappy35 (1 review written)

Ordered 2 cards for Father’s day and it showed that the order had gone through. I then find out that there was an error with website, and that it had not been ordered. I rang customer service and they were very unhelpful and were unable to send the card out until the Monday after Fathers day, which was useless. When something goes wrong they are rubbish at sorting the problem out… Read Full Review

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Saltrampen2's Response to notveryhappy35's Review

Written on: 17/06/2014

Also noted the website hung after submitting payment, although email confirmation came through, but no confirmation payment had been taken. I had exactly same problem, card not sent out until Monday.

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“Son ordered these for my birthday, turned up a day...”

Written on: 28/05/2014 by Lee172 (1 review written)

Son ordered these for my birthday, turned up a day late and flowers were dreadful! Few flowers and lots of dead greenery Total rip off - £30 on moonpig £3 at market!! Emailed and awaiting a reply. Very very disappointing. I've had plenty of cards and never had any issues but the flower side needs seriously overhauling so customers receive the service and goods they deserve and pay good money for. In theory it's a great idea but it's clearly not working… Read Full Review

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“Absolutely disgusting service”

Written on: 04/04/2014 by Regan474 (1 review written)

Absolutely disgusting service. My daughter paid almost £40 for Mother's Day flowers to be delivered on Mother's Day but no delivery. She is really upset to say the least. Don't use this company… Read Full Review

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“Terrible”

Written on: 03/04/2014 by Sengabean12 (1 review written)

Terrible would not recommend rotten dead flowers arrived so unhappy will never order from moonpig again… Read Full Review

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“Dreadful service and quality”

Written on: 02/04/2014 by O'Grady248 (1 review written)

Mothers Day order of flowers, wine and chocolates arrived not on Sunday but 2 days later. Happy Mother's Day! Flowers were disappointing and not value for money compared with any high street florists. The wine was not as advertised,a note of apology was included stating that they had run out and a bottle of Rosie was enclosed as a replacement.Overall best summed up as dreadful service and very poor quality. I would not recommend moonpig and will not be using them again. The delivery couriers… Read Full Review

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“awful, shameful service ”

Written on: 31/03/2014

I ordered my mother flowers (through my daughter) from moonpig...and they never arrived. My elderly mother waited in for them all day, but still by 21-00hrs, no flowers had been delivered. ..no explanation was forthcoming and when we tracked them it stated that they hadn't even been passed on to the courier. ..as its a Saturday evening we are unable to speak to anyone to find out whats going on and I now feel that I have been tricked out of 40 pounds and my mother hasn't received a mothers day… Read Full Review

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