Moonpig Review, www.moonpig.com uk

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3.4 / 5
328
63% of users recommend this

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“Why don't you stop taking orders When you can't deliver?”

Written on: 26/03/2016 by Savannao325 (1 review written)

18th March was our 1st wedding anniversary and my husband was in Melbourne and I was in India. I chose this terrible site(Got to know later) to order a personalized card for him. I placed my order on 16th as they had mentioned they would take 2 days. But when card didn't reach him on 18th I checked with them and got the answer that although they have mentioned 2 days on their site , it is estimated only but actually they take 4 working days since they are tied up with Australian post and also… Read Full Review

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“Disgraceful ”

Written on: 24/03/2016 by Wendiharr11son (1 review written)

Ok.... Never used moonpig before..... And won't be using it again! Ordered birthday flowers...for tmy mum.....didn't arrive.... Delivered next day by some caring person from the next street, who was embarrassed by the state of the packaging and freshness of the flowers... Not.... They had been left at the out house of his premises!..... Wrong address.... How could they get this so wrong, the address is on my order history....correctly in putted!!!!! Morale....!!!!!! DONT USE MOONPIG.!!! First… Read Full Review

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“Not impressed”

Written on: 10/03/2016 by silverbrego (1 review written)

I just visited Moon Pig for the first time interested in getting my 65 year old brother a birthday card. The majority seemed to be fixated on Old Farts and the majority of the supposedly funny cards were really rather boring old time types of humour. They really need to broaden their card content and get out of the old rut… Read Full Review

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“disappointed in my order ”

Written on: 07/03/2016 by Darioh306 (1 review written)

For mothers day 2016 I ordered a personalized card and flowers from Moonpig as I have seen good reviews and it was recommended to me by a family member as they received a good service however unfortunately i wish i could say the same. Everything started really well. I ordered my card and flowers and paid for them and they arrived at my door step within two days however when i opened the box I noticed that the box of chocolates that came with the flowers was placed upon the flowers squashing… Read Full Review

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“LET DOWN FOR THE SECOND YEAR RUNNING ”

Written on: 07/03/2016 by HowardRoss (1 review written)

Placed an order for my mum on the 1st of March this year and again the items have not arrived in time for Mother's Day !!!! Same thing last year you may ask why I trusted them AGAIN well that's what I'm like I give people second chances BUT I DONT DO THIRD TIME LUCKY Left on hold for 10 minutes no answer contacted by email no answer Utter £&?! Service … Read Full Review

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“Mothersday Let Down”

Written on: 06/03/2016 by m25man (6 reviews written)

My son sent a card and flowers to my wife for Mothers Day. Not only did the flowers look like they were robbed from a 3 week old roadside memorial they couldn't provide a card due to a "Technical Issue" This is the worst case of online shopping I've ever seen. Moonpig you are a disgrace. Ive never used you myself and if this is your service I never will! Disgusting!… Read Full Review

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“Mothers day card”

Written on: 05/03/2016 by AlisonTurpin (1 review written)

My son ordered me a card which arrived Thurs 03/03 I opened it to find it was to somebody else. Phoned up and she apologised and stated a replacement would arrive next day by 13.00hrs and I must wait in to sign. This I did nothing arrived spent over40 mins on phone to be told I wouldn't be getting it as it is in a depot. Ruined my weekend and mother day. Absolutely appalled and disgusted. Wouldn't buy another thing from you and will ensure nobody else I know does… Read Full Review

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“Disappointed with the quality ”

Written on: 05/03/2016 by 167Dixon (1 review written)

My mum received flowers for mothers day from you, when they arrived the box was soaking wet so there was no bottom of the box left.when she opened up the box the flowers were not in the best condition, I would advise people not to waste your money, I have bought better and cheaper flowers from asda and I certainly wouldn't recommend you to anyone for flowers in the future, it really was disappointing not to mention that I will be surprised if they last the weekend. Not good enough moonpig… Read Full Review

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“Problems ordering”

Written on: 22/02/2016 by dyConnolly267 (1 review written)

I have been trying for 2 hours to make a card, first it wouldn't except my password, and when I sent for a resend I didn't receive any email. Opened a new account made the card again added address and it came up with Oops we seem to be having problems please refresh and start again, annoying Will be trying FUNKY PIGEON… Read Full Review

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“Valentine flowers ”

Written on: 14/02/2016 by Meier189 (1 review written)

Quality and quantity of flowers were absolutely terrible would never order from them again. Nothing more to say.Well annoyed… Read Full Review

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“Valentine flowers ”

Written on: 14/02/2016 by Meier189 (1 review written)

Quality and quantity of flowers were absolutely terrible would never order from them again. Nothing more to say.Well annoyed… Read Full Review

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“Terrible service ”

Written on: 13/02/2016 by axHenderson427 (1 review written)

Card arrived with out envelope .. How poor was that ? Wanted to make a small change to address , told I can't and advised to collect it from the wrong address that I d used . Call centre girl was rude as was the manager .. Would never use again !! You can use this website if you want some frustration and spoil your special moments… Read Full Review

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“Calendar”

Written on: 31/12/2015 by Bennettgd1962 (1 review written)

I've spent 2 hours personalising calendar for a gift and when I clicked "Edit" to see my calendar before payment there was nothing! It says that I can create a new calendar... I am extremely disappointed with the website and the company that I've wasted my time and left with no gift. I wouldn't recommend, it's completely waste of time… Read Full Review

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“Never again”

Written on: 18/10/2015 by 470Kirkpatrick (1 review written)

I ordered a card and it never turned up and all they say was posted out how many people do they say that to never again… Read Full Review

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“fantastic company until something goes wrong!”

Written on: 18/09/2015 by COLINDUNCAN (1 review written)

I have used Moonpig for many years. They have supplied quality products and exceptional service all the time....Until.... I had a product delivered this week that was part- broken on delivery.I requested that the broken part (1 cocktail glass) be replaced - the rest of the product was fine. I didn,t think this would be much of a problem but it is. They wanted me to go out of my way and send the whole product back for inspection (I supplied photographs) and then wait for a decision on… Read Full Review

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“Complete Rip-off”

Written on: 26/07/2015 by Hill458 (1 review written)

Received a 60th birthday wine/flower gift set (approx cost £35). It arrived with a dead rose in a tiny 4 inch pot (approx £2.50 if bought at Morrisons), a bottle of cheap french wine (£3.00?) and crushed chocolates. Emailed with pictures and phoned Moonpig - got no response. Finally got through on phone to customer services who arranged replacement and now have yet another dead rose! Tried to save it by re-potting only to find that it was not a single plant but 4 separate cuttings that had… Read Full Review

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“Moonpig, Racist”

Written on: 18/06/2015 by Parker463 (1 review written)

trying to send 3 bottles of beer to my 80 year old father for father's day, informed by moonpig, won't deliver to Aberdeen as it is not part of mainland UK. I am totally disgusted by this racist company… Read Full Review

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“NEXT DAY DELIVERY IS NOT TRUE”

Written on: 21/03/2015 by Bradfordzj425 (1 review written)

I ORDERED A BABY GIFT INCLUDING A ROSE BUSH, CHOCOLATE AND CUDDLY TOY ON 19/03/2015 AT 10.40 AM TO BE DELIVERED TO THE MUM AND BABY IN HOSPITAL THE NEXT DAY. IT IS NOW 6.48AM 21/03/2015 AND THE PARCEL HAS NOT BEEN DELIVERED. I COULD SEE ON THE YODEL TRACKING SYSTEM THAT THE PARCEL HAD BEEN IN THEIR DEPOT SINCE 4.28AM ON THE 20TH AND WAS APPARENTLY HANDED OVER TO THE COURIER AT 16.25 PM ON THE 20TH, BUT IT HAS STILL NOT BEEN DELIVERED. FUNNY ONE DAY DELIVERY. GOD KNOWS WHAT STATE THAT ROSE BUSH… Read Full Review

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“Dead Flowers from Moonpig!”

Written on: 17/03/2015 by Kale497 (1 review written)

Absolutely disgusted by the dead flowers that were delivered to my Mother in Law on 15.3.15 for Mothers Day, she was of course too polite to say anything but I was horrified to see what she had received!!! Buds falling off, broken stems, dead roses - absolutely not resembling the picture of what I thought I had ordered for cost of £25.00. I would have been better stopping at a supermarket for a £10 bunch at least they would have been alive. I think Moonpig rely on the fact that most… Read Full Review

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“VERY DISAPPOINTING AGAIN DEAD FLOWERS ON MOTHERS DAY!”

Written on: 15/03/2015 by PentreHalkyn (1 review written)

MY DAUGHTER LIVES IN NZ AND RELIES ON SUCH SERVICES TO SEND FLOWERS TO ME (MUM) NANA AND AUNT'S. SHE HAS BEEN USING MOONPIG FOR 3 YEARS OR MORE NOW TO SEND FLOWERS AND CARDS. ABOUT 15 MONTHS AGO I RECEIVED FLOWERS AT XMAS OF A VERY POOR QUALITY. I TOOK PICTURES AND INFORMED MOONPIG. THYE OFFERED MY DAUGHTER 25% OFF THE NEXT PURCHASE. I THOUGHT IT SHOULD HAVE BEEN REPLACEMENT FLOWERS. THIS TIME THE FLOWERS ARE IN AN EVEN WORSE CONDITION. I HAVE ASKED FOR THEM TO BE REPLACED. I WILL LET… Read Full Review

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Emilyevans's Response to PentreHalkyn's Review

Written on: 15/03/2015

Just had the same experience my son and daughter sent me a bouquet of flowers for Mother's Day. My daughter ended up in tears when she saw them. They were nothing like the picture advertised and half dead not to mention a quarter of the size shown. Disgracful, £25 they weren't worth £5. We have pictures and will be contacting moonpig!!!

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