Moonpig Review, www.moonpig.com uk

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3.5 / 5
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Summary

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“NEXT DAY DELIVERY IS NOT TRUE”

Written on: 21/03/2015 by Bradfordzj425 (1 review written)

I ORDERED A BABY GIFT INCLUDING A ROSE BUSH, CHOCOLATE AND CUDDLY TOY ON 19/03/2015 AT 10.40 AM TO BE DELIVERED TO THE MUM AND BABY IN HOSPITAL THE NEXT DAY. IT IS NOW 6.48AM 21/03/2015 AND THE PARCEL HAS NOT BEEN DELIVERED. I COULD SEE ON THE YODEL TRACKING SYSTEM THAT THE PARCEL HAD BEEN IN THEIR DEPOT SINCE 4.28AM ON THE 20TH AND WAS APPARENTLY HANDED OVER TO THE COURIER AT 16.25 PM ON THE 20TH, BUT IT HAS STILL NOT BEEN DELIVERED. FUNNY ONE DAY DELIVERY. GOD KNOWS WHAT STATE THAT ROSE BUSH… Read Full Review

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“Dead Flowers from Moonpig!”

Written on: 17/03/2015 by Kale497 (1 review written)

Absolutely disgusted by the dead flowers that were delivered to my Mother in Law on 15.3.15 for Mothers Day, she was of course too polite to say anything but I was horrified to see what she had received!!! Buds falling off, broken stems, dead roses - absolutely not resembling the picture of what I thought I had ordered for cost of £25.00. I would have been better stopping at a supermarket for a £10 bunch at least they would have been alive. I think Moonpig rely on the fact that most… Read Full Review

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“VERY DISAPPOINTING AGAIN DEAD FLOWERS ON MOTHERS DAY!”

Written on: 15/03/2015 by PentreHalkyn (1 review written)

MY DAUGHTER LIVES IN NZ AND RELIES ON SUCH SERVICES TO SEND FLOWERS TO ME (MUM) NANA AND AUNT'S. SHE HAS BEEN USING MOONPIG FOR 3 YEARS OR MORE NOW TO SEND FLOWERS AND CARDS. ABOUT 15 MONTHS AGO I RECEIVED FLOWERS AT XMAS OF A VERY POOR QUALITY. I TOOK PICTURES AND INFORMED MOONPIG. THYE OFFERED MY DAUGHTER 25% OFF THE NEXT PURCHASE. I THOUGHT IT SHOULD HAVE BEEN REPLACEMENT FLOWERS. THIS TIME THE FLOWERS ARE IN AN EVEN WORSE CONDITION. I HAVE ASKED FOR THEM TO BE REPLACED. I WILL LET… Read Full Review

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Emilyevans's Response to PentreHalkyn's Review

Written on: 15/03/2015

Just had the same experience my son and daughter sent me a bouquet of flowers for Mother's Day. My daughter ended up in tears when she saw them. They were nothing like the picture advertised and half dead not to mention a quarter of the size shown. Disgracful, £25 they weren't worth £5. We have pictures and will be contacting moonpig!!!

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“Stay well Away dont deliver !,”

Written on: 04/02/2015 by AsaPrice95 (1 review written)

Appalled with their customers services ,,,just as much as they did not send my 80 year old mothers Birthday card ending up in tears thought id forgotten her card first time in 50 years This is the second time as it happened before for my sons Birthday card too too,, Their answer was Blaming Royal mail service the first time and then said you can have your money back or iisend another card ..card not much good after week had passed ,, please check up if u use these if your friend or… Read Full Review

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Lilybasil's Comment

Written on: 06/05/2015

so true had the same awful service and dealing with customer services is like trying to get through to a robot moonpig will never say yhey were in the wrong from now on I will see to my own cards that way they will get there

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“Flowers SHOCKING!”

Written on: 09/01/2015 by amy981 (1 review written)

I ordered some flowers from moonpig for mothers day and hey where not only left on our doorstep when i requested they be left with my next door neighbour but the presentation was just awful.. they looked like they had just been thrown together and looked nothing like the picture! considering i pain an extortionate amount for them i was highly disappointed and will never be buying moonpig flowers again… Read Full Review

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“Some not arrived”

Written on: 21/12/2014 by scoobiedoo1 (1 review written)

There gifts are in plain brown boxes and without stating who from and for what. Inside is a small card and the gift unwrapped. Also some cards arrived and others have not. All ordered within one day of each other. Nice idea but in practice not worth wasting your money with this site… Read Full Review

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“Zero stars not possible”

Written on: 19/12/2014 by bmMcFarland493 (1 review written)

Shocking service, they deliver 1 half of a £100 delivery and then ignore repeated emails, calls and online requests. Disgusting… Read Full Review

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“Couldn't do anything at all!”

Written on: 17/12/2014 by ElianRogers (1 review written)

I tried to make a card for my best friend via the Moonpig app, but every time I tried to pay (tried via card & PayPal), the app automatically shut! So then j went to the website, and guess what? It won't let me upload my image! I've never been more frustrated with Moonpig in my life… Read Full Review

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“Missing birthday card”

Written on: 10/12/2014 by McElroy121 (1 review written)

I gave Moonpig good time to send my wife her birthday card, she never received it, i requested information on when it would be sent although the day had passed, got no reply, two days later i emailed again, still no response, completely ignored. In the end i had to purchase a 'sorry for missing your birthday' card, not good!… Read Full Review

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“Poor quality”

Written on: 10/12/2014 by carollocke (1 review written)

Received a large card, the edges do not meet, the card is cut crooked. Emailed customer services, no response! Paid nearly seven pounds, could have got a better quality card from a discount store for a fraction of the price!… Read Full Review

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“Large card ordered, deleivered - but NO envelope?!”

Written on: 06/12/2014 by Dalton163 (1 review written)

Disappointing is an understatement, I ordered a card and had delivered to my Grnadson who was to give to his Mother, sadly it came with no envelope, I contacted Moonpig to be told that I had requested it went to the receipient - even if the receiver was the recipient I dont think they woudl have been too pleased to have the card delivered in an extremely tatty envelope! Moonpig, after THREE requests reluctantly sent an envelope sadly the envelope is only a quarter of the size of the card! A… Read Full Review

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“I have sat for over an hour trying to make a multiple...”

Written on: 03/12/2014 by PixieLove (1 review written)

I have sat for over an hour trying to make a multiple photo card and ever time I try to upload photos into the selected spaces it just refreshes back to the original template!! Infuriating! I have used moonpig before several times and certainly will not be using it again! Ans will not be recommending it to anyone in the future!! Get it sorted guys!… Read Full Review

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“Awful customer service ”

Written on: 22/11/2014 by Decomarco (1 review written)

Emailed the company to change a word on the card 2 hours after ordering and never emafiled me back just sent out the card so I had to purchase an other card to change one word a very dissatisfied customer Will NEVER use this company again… Read Full Review

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“Disgraceful service”

Written on: 19/11/2014 by FreddyMcCabe477 (1 review written)

5 cards ordered online. Only 4 arrived. Moonpig were quick to auto-acknowledge my complaint but nothing else. Looks like a good business model (for them). This is not the first problem I have had with Moonpig and I will not be using them again or recommending them… Read Full Review

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“Flower delivery”

Written on: 14/10/2014 by AimeeGill98 (1 review written)

it was my 25th wedding anniversary and my husband purchased 24 red roses at a cost of £60 to be delivered at my place of work. They did not arrive upon investigation we were told they were left in a safe place at 6.30. Considering I work in a school and on investigating myself I found out the school was being locked about that time no one had seen a delivery all gates padlocked so under no circumstances could they be left in a safe place. The moment had gone my husband got a refund no flowers… Read Full Review

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“Was so disappoint with the company of moonpiig ,Had my...”

Written on: 22/09/2014 by Lawrenceoq199 (1 review written)

Was so disappoint with the company of moonpiig ,Had my 80th birthday,my son sent flower that did not arrive and also one grandaughter also sent them through moonpiig never arrived also anther sent cards never received them also moonpiig .Will never every use them again… Read Full Review

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“Dreadful service - ”

Written on: 14/09/2014 by Adrianna235 (1 review written)

Card did not arrive on time for my daughters birthday, I emailed and complained about and to date I have had no reply whatsoever, would never ever use them again… Read Full Review

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“Do not use for a Special Occassion”

Written on: 04/09/2014 by Napierdq15 (1 review written)

Ordered a 25th Wedding Anniversary card 4 days before the event. Card did not turn up, seriously dissappointed. You only get one 25th Wedding Anniversary and Moonpig managed to take the shine off mine. I would never use them again even if they offered free cards… Read Full Review

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“Don't trust your special moments to Moonpig.”

Written on: 03/09/2014 by Pamela36 (3 reviews written)

Really annoyed and disappointed. My son had gone off to Uni, leaving home for the first time and was away for my birthday. He sent me flowers which did arrive on the day and I Skyped him, so that I could open the box "in front of him" Luckily my face was hidden briefly as I unpacked it because I was gutted for him.. He was really happy that he could share the moment and I was so touched that he had thought of me in the midst of Freshers Week. The Skype signal was weak (luckily) so I described… Read Full Review

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“very poor customer service”

Written on: 03/09/2014 by barmike (1 review written)

I ordered a card on 11th aug to go to Singapore for 1st september, when It didn't arrive I contacted customer service and they have not bothered to reply, obviously good customer service is not a strong point. The card did arrive on the 2nd, a day late for a 3 year olds birthday, when I ordered I checked it had plenty of time to get to Singapore. What a shame you have a great selection of cards but rubbish customer care. I paid over 8 pounds for this service so not cheap… Read Full Review

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