Moonpig Review, www.moonpig.com uk

★★★☆☆
3.4 / 5
1142
62.5% of users recommend this

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Latest Reviews

“Utter rubbish and overpriced”

Written on: 01/10/2016 by Lucyx79 (1 review written)

After a single good experience some years ago, I decided to order some flowers and a customised card for my wife. I ordered late at night and made an error, but couldn't get a hold of anyone to change it, so emailed them. It took eighteen hours to get a response telling me that the order could not be changed, but if I had contacted them earlier, it could have been! I had to re-order (card and flowers), so twice the cost. The order arrived three minutes short of the deadline. Flowers were utter… Read Full Review

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“Complete Let Down”

Written on: 30/09/2016 by Treyi1970 (1 review written)

I am absolutely livid. I ordered my Step mother's flowers and card on the 6th of September in order to reach her by the 30th - 24 days.! By 3pm on the day, there was no sign of the card or flowers. So I called Moonpig, who told me that their 'van had broken down'. I said right, so can you find another way of getting some flowers to my mum on her actual birthday and not the day after - which you're now saying. Their van has broken down??? This isn't a small local florists - this is a massive… Read Full Review

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“Ruined birthday!”

Written on: 02/08/2016

I have never in 15 years not given my friend a birthday gift on her birthday. I'm now 200 miles away to thought I'd use moonpig. Never again!! The card and gift came 5 days late (even though I ordered it a week before), I wouldn't have minded if it had been my judgement error but I used their delivery calculator to pick the dispatch/delivery day! I've complained to them, which they should answer in 24hours, which has been ignored. Disgusting service and no customer service. Couldn't be more… Read Full Review

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“My daughter order me some flowers for my birthday....”

Written on: 09/07/2016 by 138Jarvis (1 review written)

My daughter order me some flowers for my birthday. That cost her £25 .I received 4 red roses and 4 large red flowers all the rest was green foliage. Do not buy flowers. Card was lovely… Read Full Review

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“Completely different flowers delivered!!!!”

Written on: 20/06/2016 by AlyviaConway (1 review written)

Ordered flowers for Father's Day and got a complete different bunch of flowers. Unfortunately I have got been well so could not leave house to buy a bunch of flowers for my dad so ordered from Moonpig some beautiful mixed bright Germini flowers and got a completely different bunch of flowers that isn't even on the website. Emailed them and only got an apologise. Don't order flowers from these people!!!!!!… Read Full Review

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“non-delivery”

Written on: 26/05/2016 by jjKnight140 (1 review written)

My wife was sent two Moonpig cards from different friends just recently. - Mid May 2016. Neither arrived… Read Full Review

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“Why don't you stop taking orders When you can't deliver?”

Written on: 26/03/2016 by Savannao325 (1 review written)

18th March was our 1st wedding anniversary and my husband was in Melbourne and I was in India. I chose this terrible site(Got to know later) to order a personalized card for him. I placed my order on 16th as they had mentioned they would take 2 days. But when card didn't reach him on 18th I checked with them and got the answer that although they have mentioned 2 days on their site , it is estimated only but actually they take 4 working days since they are tied up with Australian post and also… Read Full Review

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“Disgraceful ”

Written on: 24/03/2016 by Wendiharr11son (1 review written)

Ok.... Never used moonpig before..... And won't be using it again! Ordered birthday flowers...for tmy mum.....didn't arrive.... Delivered next day by some caring person from the next street, who was embarrassed by the state of the packaging and freshness of the flowers... Not.... They had been left at the out house of his premises!..... Wrong address.... How could they get this so wrong, the address is on my order history....correctly in putted!!!!! Morale....!!!!!! DONT USE MOONPIG.!!! First… Read Full Review

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“Fantastic ”

Written on: 23/03/2016 by Bell62 (1 review written)

I've seen a few negative reviews About Moonpig's service but I can only go by the way I have been treated and I can honestly say they have been fantastic. I ordered a personalized card and mug on 22nd March and they were delivered on 23R,i couldn't believe how fast they were delivered. I was very pleased with the items as they are a for a friend's birthday, I will definitely be using Moonpig's services again… Read Full Review

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“Not impressed”

Written on: 10/03/2016 by silverbrego (1 review written)

I just visited Moon Pig for the first time interested in getting my 65 year old brother a birthday card. The majority seemed to be fixated on Old Farts and the majority of the supposedly funny cards were really rather boring old time types of humour. They really need to broaden their card content and get out of the old rut… Read Full Review

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“disappointed in my order ”

Written on: 07/03/2016 by Darioh306 (1 review written)

For mothers day 2016 I ordered a personalized card and flowers from Moonpig as I have seen good reviews and it was recommended to me by a family member as they received a good service however unfortunately i wish i could say the same. Everything started really well. I ordered my card and flowers and paid for them and they arrived at my door step within two days however when i opened the box I noticed that the box of chocolates that came with the flowers was placed upon the flowers squashing… Read Full Review

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“LET DOWN FOR THE SECOND YEAR RUNNING ”

Written on: 07/03/2016 by HowardRoss (1 review written)

Placed an order for my mum on the 1st of March this year and again the items have not arrived in time for Mother's Day !!!! Same thing last year you may ask why I trusted them AGAIN well that's what I'm like I give people second chances BUT I DONT DO THIRD TIME LUCKY Left on hold for 10 minutes no answer contacted by email no answer Utter £&?! Service … Read Full Review

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“Mothersday Let Down”

Written on: 06/03/2016 by m25man (6 reviews written)

My son sent a card and flowers to my wife for Mothers Day. Not only did the flowers look like they were robbed from a 3 week old roadside memorial they couldn't provide a card due to a "Technical Issue" This is the worst case of online shopping I've ever seen. Moonpig you are a disgrace. Ive never used you myself and if this is your service I never will! Disgusting!… Read Full Review

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“Mothers day card”

Written on: 05/03/2016 by AlisonTurpin (1 review written)

My son ordered me a card which arrived Thurs 03/03 I opened it to find it was to somebody else. Phoned up and she apologised and stated a replacement would arrive next day by 13.00hrs and I must wait in to sign. This I did nothing arrived spent over40 mins on phone to be told I wouldn't be getting it as it is in a depot. Ruined my weekend and mother day. Absolutely appalled and disgusted. Wouldn't buy another thing from you and will ensure nobody else I know does… Read Full Review

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“Disappointed with the quality ”

Written on: 05/03/2016 by 167Dixon (1 review written)

My mum received flowers for mothers day from you, when they arrived the box was soaking wet so there was no bottom of the box left.when she opened up the box the flowers were not in the best condition, I would advise people not to waste your money, I have bought better and cheaper flowers from asda and I certainly wouldn't recommend you to anyone for flowers in the future, it really was disappointing not to mention that I will be surprised if they last the weekend. Not good enough moonpig… Read Full Review

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“Poor image quality ”

Written on: 26/02/2016

I have been a loyal customer of Moonpig for many years now and have never been disappointed with any of the products previously ordered, however I recently purchased a photo upload mug for Mother's Day and found that the printing was of poor quality. The images were blurry and quite dark, which came as a surprise as I have had no previous problems with the company. Having used the website for a long period of time, I have ordered products such as cards, calendars and mugs in the past and all… Read Full Review

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“Problems ordering”

Written on: 22/02/2016 by dyConnolly267 (1 review written)

I have been trying for 2 hours to make a card, first it wouldn't except my password, and when I sent for a resend I didn't receive any email. Opened a new account made the card again added address and it came up with Oops we seem to be having problems please refresh and start again, annoying Will be trying FUNKY PIGEON… Read Full Review

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“FUNKY PIGEON DELIVER ON TIME !!”

Written on: 15/02/2016 by MrMrbonnie (1 review written)

ORDERED A VALENTINE CARD AND IT WAS DELIVERED 2 DAYS AFTER VALENTINE DAY, CALLED TO COMPLAIN AND FOR THEM TO REFUND THE ACCOUNT, TOLD NO THEY WOULDN'T, WE HAVE USED THIS SERVICE MANY TIMES, BUT WILL NOT USE THEM AGAIN AFTER THEIR DISAPPOINTING CUSTOMER SERVICE… Read Full Review

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“Valentine flowers ”

Written on: 14/02/2016 by Meier189 (1 review written)

Quality and quantity of flowers were absolutely terrible would never order from them again. Nothing more to say.Well annoyed… Read Full Review

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“Valentine flowers ”

Written on: 14/02/2016 by Meier189 (1 review written)

Quality and quantity of flowers were absolutely terrible would never order from them again. Nothing more to say.Well annoyed… Read Full Review

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