Moonpig Review, www.moonpig.com uk
Summary
Compare Moonpig Cards Online with some of the Best eCards Rated and Reviewed by real consumers at Review Centre. Have you used the Search Moon pig Greeting Cards and had a positive or negative experience? Well here at Review Centre why not tell other consumers about it with your own Moonpig.com review to help guide them in the right direction when it comes to Moonpig.com Advert. Or if you are new to Moonpig.com Cards why not get an overall feel by reading the Moon pig UK Reviews here at Review Centre.
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Latest Reviews
★★★★★
“Lots of Choice - Perfect Service”
Written on: 21/05/2013 by womble1987
Everyone I know now sends cards online. I myself have always gone to a card shop and handed it over in person or posted it.Now I think i always will go online in future. The Moonpig site had loads of choice, and putting in my own photos was fun. I even sent a mug along with the card, which saved me a trip to another site to get a present. They were both delivered on time for my friends birthday, and he was happy with it so I can't complain. (read more)
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★☆☆☆☆
“For flowers? Rubbish.”
Written on: 16/05/2013 by nightseternal (2 reviews written)
I ordered some flowers to say sorry. They arrived on time. However were wilted or dead. My girlfriend was not impressed and, I don't blame her, binned them. For me, it was a waste of £30 but more so, it was very embarrassing, if not humiliating. I have ordered many cards from Moonpig and was a long-standing customer. First time I ordered flowers, first time I complained. Their customer service was worst than the flowers. No apology but an offer of 10% off on my next order. These kinds of... (read more)
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★☆☆☆☆
“useless”
Written on: 04/05/2013 by louise1375
i placed an order on tuesday as in hospital of a mug and card to my partner as a thankyu and a surprise i struggled to place order on internet for a hour so rung had a lady help me and order went through at a min past two but was assured it would go next day delivery athalf past four i recieved an email statin next day delivery wasny pissible irung to let them know i was dusgusted as was too late to go to another company but was primised it the folowin day the followin day i logged in to ... (read more)
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★☆☆☆☆
“Awful Company”
Written on: 22/04/2013 by revalrat
I have used them a few times, but I never will again. I order Valentines gifts for my girlfriend in January in order to ensure they got there on time but they were late. They couldn't be delivered and so she got the gifts three days later. I emailed Moonpig to complain and they told me they don't care if they are late because it's in their terms and conditions. (read more)
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★☆☆☆☆
“Terrible Service”
Written on: 12/04/2013 by GlynBanks
Ordered a printed T-shirt and card on 21st March for delivery on 9th April. I Clive and email on 12th April to let me know there has been a problem and the T-shirt will be received week commencing 15th April but I will receive a 5Pound credit. Defeats the object somewhat. W not inform me before the inform so that me best friend would not think I had missed his 50th birthday!!!!! Disgraceful service. (read more)
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★☆☆☆☆
“Flowers never delivered on time”
Written on: 29/03/2013 by AnnSpain (1 review written)
Moonpig flowers - just ignore the delivery date it's just there for show!!! They promise a delivery date then change it to suit themselves - For my mother in laws 82 birthday we sent flowers to arrive on the 27th Jan, they arrived on the 22nd Dec well before xmas and her birthday. Moonpig say that they didn't want to leave them in the postal service over xmas - well if they'd consulted me I would have said leave it until after the 27th but they made the decision for me. My mother has asked... (read more)
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★☆☆☆☆
“Flowers - Big Mistake”
Written on: 24/03/2013
Ordered for my mum's 50th birthday, spent £40, meant to be a lovely surprise when my mum opened the door to them. In a massive box arrived the most miserable bunch of flowers. They were an incredibly small bunch that I would not hve spent £20 on if I saw them in a florist. They looked nothing like they did from the picture on the website. Obviously I complained and requested a refund - they refused to give me one for three days (by which point the flowers had wilted!). Poor flowers, even... (read more)
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★☆☆☆☆
“Valentine disaster”
Written on: 21/03/2013
Moonpig are total rip off merchants,flowers arrived in a bad state,card arrived day late spelling mistake on card,flowers never opened £30 rip off stay clear (read more)
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★☆☆☆☆
“LATE , ORDER PART MISSING AND OF EXTREME POOR QUALITY”
Written on: 20/03/2013
DEAR MOONPIG, I ORDERD VIA PHONE THE ABOVE ORDER, THE ORDER WAS TAKEN AND PLACED BY YOUR AVDISOR IN AGREEMENT FOR DELIVERY ON THE 14TH. AS ADVISED THE DELIVERY WOULD BE ANY TIME UP TO 19:30 WITH THIS IN MIND I MANED THE OFFICE IN ANTICIPATION. THE FLOWERS DID NOT ARRIVE AND THE DAY WAS RUINNED. THE FOLWERS ARIVED A DAY LATE AND 5 FLOWERS SHORT 19 IN STEAD OF 24 WITH THE REMINDER BEING OF POOR QUALITY. IAM DISCUSSED AND FEEL CHEATED AND DEMAND A FULL REFUND. I HAVE BEEN RINGING ALL DAY AND... (read more)
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★☆☆☆☆
“What a Joke!!!”
Written on: 20/03/2013
Been working away on Edinburgh so order my boyfriend a card to be delivered on valentines and it hasn't arrived. Tried calling customer services however it seems they have just turned the phone off! Moonpig u suck and I will be complaining and I want redress!!!! (read more)
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Showing 1 - 10 of 223 Reviews
★☆☆☆☆
“Dead flowers”
Written on: 20/03/2013
Ordered for mothers day flowers were dead i have emailed asking for a refund still no response i will be writing an official letter of complaint. Absolutely disgusting (read more)
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★★☆☆☆
“The worst customer service and delivery ever!”
Written on: 20/03/2013
This was the worst choice ever. I ordered my flowers and card for my mother for her birthday.They said that it would be delivered for the day I wanted. My mum waited all day for them and then she didn't get them. We phoned the delivery company and they said it has been at the depot all day. For the last three days I have tried to call Moonpig but no one at all has picked up! Completely rubbish. Received the flowers the next day. At around 7pm. They were starting to wither. I am going to get... (read more)
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★☆☆☆☆
“Flowers are a disappointment ”
Written on: 20/03/2013
Received flowers for v day from my husband and the quality was very poor. Flowers were dead and mostly greenery, no flowers. We won't be ordering from moonpig again. I wouldn't even rate this 1 star. Will definitely be asking for a refund. (read more)
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★☆☆☆☆
“Won't bother again”
Written on: 20/03/2013
Ordered valentines flowers card and balloon from moonpig a few weeks ago, just received an email telling me the wont be able to deliver ...... First and last time I will use this company (read more)
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★☆☆☆☆
“NEVER USE MOONPIG!!!!”
Written on: 20/03/2013
Awful customer service after waiting on hold for over an hour person could not help me! ordered flowers and a card for valentines day....and the order was never processed, yet my credit card has been charged!! Disgusting! thank you for ruining my day!! (read more)
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★☆☆☆☆
“disappointing mothers day”
Written on: 18/03/2013
My son ord for me from moonpig as he lives at one end of the country and i the other he spent £35.00 on rubbish the rose bush died within days the chocolates was like a kids packet of chocolate and as for the wine havent tried that yet and dont even recognize the make.The thing is he went to all this trouble and when I received it I felt so special my son had done something out of the ordinary for me but it was ruined by Moonpig and i will never use them again their customer care dept were... (read more)
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★★★★★
★☆☆☆☆
“Mothers day flowers £25 and £35”
Written on: 17/03/2013 by janpanpooh
I have purchased many flowers to send to people from Moonpig, but for Mothers day I received flowers from my daughter and my daughter received flowers from my granddauaghter both from Moonpig. My daughter spent £25 and my granddauaghter spent £35, the quantity and quality of both bunches was disgusting. I will never buy flowers from Moonpig ever again. The cards I have received are very good, but my advice to anybody is "Don't buy flowers from Moonpig" (read more)
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★☆☆☆☆
“Very Disappointed”
Written on: 17/03/2013
My son who lives in New York used Moonpig.com to send my Mothers Day flowers, what a disappointment they were. Looked lovely for about two days then roses & tulips just started to die off and droop. I would be loathe to tell him of this and he would be quite upset. Not a company I could recommend to anyone. I still have a lovely vase of flowers still fresh from my other son in the UK. (read more)
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★☆☆☆☆
“Rubbish company”
Written on: 17/03/2013
I am very disappointed in moon pig. It quite clearly states if card is ordered before 2pm card would be dispatched same day. Well I was shocked when the card I ordered wasn't dispatched until over 4 days later and so it wasn't delivered until well after the persons birthday. Tried to contact them but can't get through, so I emailed them but I have had no acknowledgement or reply. I won't be using them again. . (read more)
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Showing 11 - 20 of 223 Reviews
★☆☆☆☆
“Mother's Day present never turned up.”
Written on: 15/03/2013
Mother's Day present of chocolates never delivered, Will not be using again. Rubbish service. (read more)
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★☆☆☆☆
“UTTER RUBBISH”
Written on: 15/03/2013
Valentines flowers, delivered a week early, all roses were half dead! Mothers Day, arrived on expected delivery date but all flowers were dead and nothing like the picture! Im calling customer service, Ive been on hold 45mins so far, their other number is constantly engaged. You would think with all the other competition out there Moonpig would aim to keep customers happy!! Moonpig...A massive waste of money! (read more)
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★☆☆☆☆
“UTTER RUBBISH”
Written on: 15/03/2013
Valentines flowers, delivered a week early, all roses were half dead! Mothers Day, arrived on expected delivery date but all flowers were dead and nothing like the picture! Im calling customer service, Ive been on hold 45mins so far, their other number is constantly engaged. You would think with all the other competition out there Moonpig would aim to keep customers happy!! Moonpig...A massive waste of money! (read more)
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★☆☆☆☆
“I want my money back.”
Written on: 14/03/2013
Sent Mother's Day Card from the United Kingdom to the Republic of Ireland, it hasn't arrived yet, I am sceptical that a St.Patrick's Day card I also sent to Ireland will get there on time. I have posted a congrats card to a friend who is having a baby in 4 months, maybe that one will be there on time. Really Annoyed (read more)
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★☆☆☆☆
“Dead Flowers!”
Written on: 12/03/2013
Expensive flowers and still dead flowers. Don't be mistaken by their nice photos. The flowers are rubbish! (read more)
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★☆☆☆☆
“The poorest Product I have ordered and the worst service!!”
Written on: 12/03/2013
Unacceptable product and service. Someone needs to take action against these people for selling such poor products and services. I will never use them again.! (read more)
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★☆☆☆☆
“Battered flowers”
Written on: 12/03/2013
My boyfriend ordered me flowers through moon pig. He spoke to around three different people in the company by phone, all with different attitudes and different answers to the same question. When the flowers arrived, they looked battered, as if no care had been taken. A half arsed attempt had been made to remove some thorns from the flowers and i cut my hand twice sorting them. The petals and leaves were bruised and ripped. Some leaves were even covered in patches of fungus. Ridiculous and... (read more)
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★☆☆☆☆
“no mother's day card”
Written on: 11/03/2013
let down by moonpig on mother's day, card was never received! i have tried to contact moonpig by both phone and e-mail. moonpig did not reply. when i phoned them i was kept on the phone for 45 mins to an 0845 number, after this time i gave up. really bad service and still no refund. anyone who is considering moon pig please re-think, their service is terrible. avoid at all costs. (read more)
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★☆☆☆☆
“Order incomplete ”
Written on: 11/03/2013 by EWACC (1 review written)
Ordered chocs, card and personalised TShirt in plenty of time for Mothers Day. Order marked as sent in full, but TShirt was not sent in the package of chocs and card. Ruined Mothers Day for my 4 year old son asTShirt was his main gift to his mum. You can get chocs and cards anywhere. Can't get through to MoonPig. They will not reply to emails either. What a useless company. Will never use again. (read more)
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★☆☆☆☆
“Disgusted”
Written on: 11/03/2013
I received two flower deliveries in one week from Moonpig. The senders had gone to a lot of trouble to get these delivered to me (based in Hong Kong & Dubai respectively). But one arrived 2 days later than they arranged and the other was such poor quality - it looks nothing like the pictures on the website! I have contacted them and sent photographs but no acknowledgement or apology! (read more)
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Showing 21 - 30 of 223 Reviews
★☆☆☆☆
“Absoulte gash”
Written on: 10/03/2013 by Magsp1 (1 review written)
I wouldn't order flowers from here if they get to you on time there half dead and if there late which usually they are u get a box of dead flowers for your money! Two years running I've had no Mother's Day from this gash company do yourselves save your money and go elsewhere!!! Seen Better flower is tesco reduced!!!!!!!!! (read more)
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★☆☆☆☆
“Absolutely Shocked! Ruined Motherday ”
Written on: 10/03/2013
I ordered a mothersday set which included flowers, balloon, and chocolate. Paid £30 for it(plus 6.50 for special delivery). Was waiting all day for it, then finally at 6pm i called moonpig and they told me that it was delivered at 2pm. Me and my family were in all day. But then they went on to say that it was delivered to a person named Rose, which i dont know. I live in a 22 storey flat, with 100 flat in it. Why the hell would they leave it with a random person. Moonpig told me they... (read more)
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★☆☆☆☆
“Gifts arrived from, my son dead flowers broken mug.”
Written on: 10/03/2013 by CLENCH (1 review written)
My Son ordered me a bunch of flowers Tulips a mug chocs and card, on arrival flowers were dead, mug was broken, chocs not great, best thing was the card. Mothers day ruined by Moonpig, good job I could speak to him on skype. Need to review your customer service not a lot of customer service there when I phoned, not even an apology, just told to take a photo and e mail them. (read more)
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★☆☆☆☆
“Mothers day ruined”
Written on: 10/03/2013
Spent £36 ordering flowers to be sent specifically on Mothers day which didn't show up. When I rang moonpig, they said they were sorry but the courier hadn't received them but could resend them for Tuesday (which isn't Mothers day and my mum will be at work!) So disappointing. Terrible service, no apology given, will not use again at all. Now just got to talk my poor mum round. AVOID! (read more)
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★☆☆☆☆
“MOTHERS DAY FLOWERS”
Written on: 10/03/2013 by photocrazy (1 review written)
What a fantastic box - shame couldnt be said about contents of tulips and iris. Three heads broken off tulips and although plenty would have been better value to use a well know supermarket!!!!! Dont use!!!! (read more)
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★★★☆☆
“Average wouldn't buy again”
Written on: 09/03/2013 by Elsey999
Flowers were delivered next day as arranged, delivery midday which was good no point putting "please leave with neighbour if not in" as the delivery man left the flowers and card on the doorstep and didnt even knock!! Flowers were only £30 could have picked the same bunch from tesco for only £5. Overall atleast they were delivered although next time I will go to the shop! Wouldn't recommend unless your desperate! (read more)
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★☆☆☆☆
“Crashed after uploading photos!!”
Written on: 07/03/2013
Spent nearly two hours selecting photos for a Mother's Day card. Then the site crashed telling me my Adobe Flashplayer needed updating - which it didn't!! Unbelievably poor service, fortunately I hadn't parted with any cash, but an utter waste of time. Avoid! (read more)
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★☆☆☆☆
“Moonpig flowers”
Written on: 01/03/2013 by gigglingmop
The flowers delivered by koonpig on valentine's day were DEAD. Most firms would have perhaps followed up with vouchers, flowers or something. Not Moonpig, just empty apologies. They mean nothing. PLEASE PLEASE NEVER BUY FLOWERS from MOONPIG/ Do you want a loved one to receive DEAD FLOWERS (read more)
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★☆☆☆☆
“Never going to use them ever again”
Written on: 27/02/2013 by Mr_Romantic
Words cannot do justice to how poor Moonpig are. I ordered valentines flowers in January for delivery on valentines day, plenty of time you'd think. How wrong I was.... Valentines day - no flowers delivered. So I had one disappointed girlfriend. An hour of my life was wasted on hold for them to give me excuses. Following day - still no flowers delivered. Now I've got a very disappointed girlfriend. Another hour wasted on hold waiting to speak to someone.... They did give me a full... (read more)
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★☆☆☆☆
“Empty Promises”
Written on: 27/02/2013 by THEBROAD
Flowers were delivered without anything to say who they were from and 11 days after order greeting card still hasn't arrived. Call centre offered no refund after pushing I have been told I'll get a refund for the card. Have also been told that it is common place for flowers to be sent without cards and as for next day delivery forget it. Please don't use this company if you want a guarantee that something will be delivered as requested on time. (read more)
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Showing 31 - 40 of 223 Reviews
★☆☆☆☆
“BIG PILE OF S***”
Written on: 20/02/2013
IVE ONLY GIVEN A 1 STAR BECAUSE IT WONT LET ME GIVE ANY LESS!! My card still HAS NOT arrived. THIS IS DISGUSTING IT WAS MEANT FOR SOMEONE FOR XMAS DAY!I ORDERED LATE THINKIN OF FRIDAY WONT HURT AND SAID IT WOULD BE HERE FRIDAY ITS SATURDAY 1:36PM AND STILL NO CARD!!!!!!!!! IT SAYS ORDER SENT!!! I CANT EVEN TRACK THE ORDER!! I NEVER ORDERED FROM YOU GUYS AND NEVER WILL AGAIN!! £3.59 2DAYS LATE AND STILL NO CARD!!!!!!!!!!!!!!!!!!! MOONPIG ARE A WASTE OF TIME AND MONEY PATHETIC... (read more)
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★☆☆☆☆
“Wouldnt even give a 1 star - shocking Valentine's Day...”
Written on: 19/02/2013
Well a card finally turned up yesterday, it was delivered to the wrong office and building as MoonPig didn't print the whole address given to them by my partner. They put a private message that should have been on a card with my gifts on a crappy sticky label on the back of the envelope of the card. I opened the personalised card and they printed the writing on the wrong side. But still no gifts - flowers, balloon, chocolates etc. Very shoddy service and still no news from the customer... (read more)
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★☆☆☆☆
“moonpig ruined valentines day”
Written on: 18/02/2013 by fred66 (1 review written)
Ordered in plenty of time ,flowers and card for my wife on valentines day .They were going to be sent to her workplace as a surprise,I was extremely surprised to find they hadn't been delivered,she was surprised to find she had no card from me. All I had from Moonpig was an email saying that due to a system problem they couldn't deliver the order, since then I have heard nothing. They are saying that it has only affected a small amount of customers but I have a feeling that it is a very... (read more)
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★★★★★
“Just ordered a card”
Written on: 18/02/2013 by kempster (2 reviews written)
I just ordered a birthday card with nothing else, the card is amazing with Tigger and a picture of her on the front and all the inside on both sides has text I wrote in it, fast delivery, perfect and very good price. (read more)
Visit moonpig.comKempster's Response to kempster's Review
Written on: 18/02/2013
*her - is my friend
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★☆☆☆☆
“1st Valentines ruined thanks MoonPig stay well clear...”
Written on: 17/02/2013 by Jojo84
I wouldn't even rate them 1 star. My partner said he'd arranged a surprise to come to my work on 14th Feb 2013! It got to 4pm still nothing. My partner was very worried and concerned as he'd spent lots of money on an order he placed back in January. I also finished at 5pm for a weekend off he was told it could arrive up to 6pm so I stayed at the office on my own yet nothing turned up. I was upset and my partner was very angry he'd tried calling emailing yet no answer this is unacceptable... (read more)
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★☆☆☆☆
“Unreliable, unprofessional, avoid! ”
Written on: 16/02/2013
Ordered two birthday cards for my sister's 21st birthday, approx £20 in cost- with a specified delivery date. Paid extra for special delivery. No sign of the cards. Call centre could not provide any explanation. Only offered to refund the delivery price. The birthday has come and gone. Will never use them again. (read more)
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★☆☆☆☆
“Valentines Ruined!”
Written on: 16/02/2013 by G123
I have purchased cards from moonpig in the past with no troubles but have been Massively let down massively this valentines! Flowers, chocolate, ballon and large card all ordered in good time but never delivered! Were quick enough to take the payment! Can't get hold of them on the phone and tried 3 times and left on hold with no answer at all and emailed 3 times with no reply! I've never been so angry with a company ever! Has made it look like i forgot valentines to my girlfriend, never... (read more)
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★☆☆☆☆
“MOONPIG RUINED MY VALENTINE!!!”
Written on: 16/02/2013 by JohnIoanna
Never usually write reviews but Moonpig - you've driven me to it. Usual sad little tale.....ordered flowers for delivery to my girlfriend's place as a suprise, the only suprise being that they were never delivered?! Perhaps Moonpig thought I meant Valentine's day 2014 as they still haven't been delivered. Then there's their pathetic excuse of a generic e mail and no doubt they'll eventually get round to actually reading my e mail but I expect they'll blame the snow (which had long... (read more)
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★☆☆☆☆
“Cowboys, stay clear”
Written on: 15/02/2013 by Kos_assadi
I placed an order last week with moonpig.com to deliver flowers and a card for my wife on valentines day. I was assured that all be delivered on the day. I had to make excuses for my wife to stay at home to receive the flowers. She had to cancel other engagements and stayed indoor. At 17:30 I phoned the customer services. I was greeted by a repeating recorded message until 19:00. According to the web site the customer service is only available until 19:00 hours. To top the anger I have not... (read more)
Visit moonpig.comCaritas001's Response to Kos_assadi's Review
Written on: 17/02/2013
You could try emailing help@moonpig.com or go to the website and click on About Us at the very bottom of the page. On the next page click on Contact Us. Here you will find the mailing address and a link to an online contact form. Hope this helps, but I emailed at 7pm on Valentine's Day and still haven't had a response yet, not even an automated acknowledgement. Good luck!
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★☆☆☆☆
“Moonpig.com stole my money and now are being...”
Written on: 15/02/2013 by DarrenBeckham
So annoyed!! I placed a twenty pounds credit into moonpig (or so i thought) a few years back....then never had any need to spend it. Came to this Valentine's day and I thought that I should treat my girlfriend only to find that Moonpig had done two majorly bad things!! 1. When I paid the £20 in they duplicated the transaction and so actually took £40!!!!! WORSE!!! 2. They told me that the money was paid in too long ago and now magically is invalid?????!!! What on Earth! WORSE!! 3. Having... (read more)
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Showing 41 - 50 of 223 Reviews
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Photocrazy's Response to Elsey999's Review
Written on: 10/03/2013
I agree flowers not worth money - use another supplier