Looks like i should have read some of the online reviews before placing my order with Overclockers.co.uk, but you live and learn. Nice website, good product range, reasonably well priced and seem to know what they're talking about but then you order and it all goes downhill. Seemed to unable to put two products in one box resulting one part being RMA'ed before it even left the warehouse. The 2nd part also didn't leave the warehouse as the courier number they gave me never got picked up, presumably because it was never ready to ship. After 4 phone calls saying they were about to fix it had to ask for a refund. Use the website for ideas but do yourself a favour and buy elsewhere.

I recently bought a £1600 system from Overclockers (not my first from them) and I have to say the experience completely put me off ever buying from them again. Firstly they sent the wrong PC - not a great start. They then proceeded to be completely unhelpful when resolving this and went as far as to blame me for the delays as I did not send back the original OUTER (no relevance to PC) brown cardboard box. The staff were openly rude over e-mails, not apologetic and never followed up on promises. However, I must finish with this, the system now that I finally have it is fantastic. I can't fault that. Although, it did arrive with a cracked window on the side - but to be honest after the whole ordeal I decided to live with it rather than engage with their customer service again.

Long story short, Overclockers UK are not very good at stock management, poor at communicating problems, and goes against all trading standards and law. In the end I returned everything back to Overclockers. I had total of 6 visits by the courier; that is 3 deliveries, and 3 returns. This equates to a week of my time wasted. I advise that you avoid Overclockers if possible and look elsewhere e.g. ebuyer.com or dabs.co.uk etc. If only if I were compensated for the time wasted I would be giving this a nicer review. Unfortunately there isn't an option to give Overclockers UK rating of ZERO stars. The long story: I ordered everything on the 5th August 2013 to be delivered on 21st August 2013. Unfortunately you can not choose beyond two weeks (14 days) for planned delivery; and meant that by ordering 2 days later, prices of the items I wanted to buy shot up by £200. So I decided to drop those items that are no longer on sale. At the time all the items I ordered were in stock except for the graphics card which was a pre-order. Surely 2 weeks is plenty of time to get everything in stock. On the 21st August I received just one item out of the seven showed up. After discussing with the customer service team, the only thing that was holding the rest of the order was the memory card. So I decided to change that to hope that to receive everything the next day. On the Thursday 22nd August, I receive 5 more items: (1)CPU, (2)CPU cooler, (3)Motherboard, (4)hard drive and (5)PC case. I didn't even receive the power supply as it was out stock all of a sudden. I was then informed that the power supply was to be delivered the next day. After inspecting of the items I received, everything except for the power supply were already opened and tampered with. The CPU and the hard drive were not in its original packaging. This was unacceptable, and very dishonest the last straw and decided to return everything. I was given a return (RMA) number to return selected items, however it stated in the email that only the selected items should be returned otherwise extra charges will be made. So that meant I had to leave out the graphics card. On Friday 23rd August, I managed to return the 5 items (except for the graphics card) and refuse to accept the delivery of the power supply. On Tuesday 27th August, I was placed on hold on the phone for approximately 30 minutes, only to inform Overclockers that I still have their graphics card I want to return it. And also reminded them that I am not accepting the power supply which would be delivered that day. And so they arranged a courier for the next day to pick up the graphics card. On Wednesday 28th August (today), I get a message that I am expecting another delivery!!! After returning the graphics card, I refused to accept the delivery of the power supply. Hopefully that is the last time I will hear from them. I apologise for the long story, but I feel that this should shared (and on other review websites) to ensure that everyone should avoid them. Sure the courier is great, but Overclockers UK are misleading and very dishonest as a business company; and they will take every opportunity to give you used items rather than brand new items of which you expected to receive. Good luck to your future computer shopping!

Bought a PC case from this company recently. Although they were not the cheapest company I thought they had a good reputation. The outer packaging was fine but the case was bent/distorted when it arrived and so it didnt sit level on the desk and I couldn't fit the PSU because of the distorted shape of the case, so on the very same day I tried to contact them. The 'web form' that they make you use for returns is very poor and you have to manually enter the order number and other details. I explained the problem and said I'd like to return for a refund. They responded saying that I had to upload pictures of it to an image hosting web site. There was no way to respond to the message, I had to complete their stupid web form all over again instead. I'm now waiting to see what there response is. I've never had any company make returning goods that are damaged on arrival so difficult.

Ordered a mother board & paid via paypal (don't like keeping details on sites). Found the board to be faulty & requested a RMA number & returned the board at my expense. They received the board & contacted me several days later saying they have refunded me a partial refund & with no reason explaining if it were my fault or a faulty board. Then I get an email asking to phone a 0871 number as the card details on their site are not up to date, but I have told them that I paid through paypal so what is the problem & that my partial refund was paid back into paypal so why cant they do it know? Now its like talking to a brick wall & i HAVE HAD TO START A DISPUTE THROUGH PAYPAL! Its like the left hand doesn't know what the right ones doing! & The next day delivery that I had paid for took almost 5 days!

Very rude, arrogant and defensive when it goes wrong for them. Without a motherboard for 2 months now. They lost it to ASUS. Offered partial refund on 5 year garantee. Come on. Still nothing. I have a small claims against them that's how bad it gets with OcUK. Disgusting.

overclockers uk have turn in to a night mare to deal with next day orders your be lucky . waiting on a order now next day post paided for still not picked from there ware house 5 days latter never mind next day post . up and last few months this is dated 2/11/12 they have just got worst and worse if othere retailers have what i want now ill order from them . if spent 1000s with them up an till 2 months ago seveice was good only probleam i had was a bf3 order took a month and a half for me to get my copy . there warehouse staff need sacking sales is doing its job but orders end there as many not geting to warehouse to pick and send out . my last order and i think will be my last with them ive foned then 4 times and will be foning to day as still not picked in ware house so much for next day . ive even removed one iteam from order and said post when you have as they never had it in stock to sale thinking i would get order next day . very sad used to be my frist choice every time even whan more money with in resson