Overclockers UK (Post February 2012) Reviews - www.overclockers.co.uk

★★★★★
4.7 / 5
788
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Post February 2012)

Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)

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Latest Reviews

★★★★★

“OCUK Excellent customer service as ever”

Written on: 25/05/2015 by muska (1 review written)

My experience with this order starts before the sale point, I asked via the forums if price matching was possible on the two Benq monitors I had my eye on or if a sale was pending on them. Although OCUK price match I couldn't find a place that had them in stock. Even so a lower than retail price was agreed as I was purchasing 2 and I collected them in person from the store. While there I observed several people getting good sound advice from the staff at the counter, never recommending parts… Read Full Review

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★★★★★

“Best customer service experience”

Written on: 25/05/2015 by casaubond (1 review written)

It is very easy to this days to buy over the internet and I do buy all my computer parts this way from specialist on line retailers. There are a few in UK , this is true but Overclockers UK is the best. Everyone will be happy to take away your money and the sale teams from all the on line retailers will bend over backward to satisfy you as the customer, in order to have your business. The real test is the way the customer service team deals with you. Especially in customer service department… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/05/2015 by Janaee22 (1 review written)

Bought a Gigabyte P34W v3 from them - which happened to be two days before a deal on the machine where it was at a discounted price and including a free aorus hoodie. When I received the laptop (next day delivery - with the bonus of being free for forum members as well as the courier giving a one hour time slot in the day making it easy to organise your time around it), unfortunately there was an issue that the chassis was bent (the laptop would rock back and forth diagonally on a flat surface… Read Full Review

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★★★★★

“Good Service From Start To Finish”

Written on: 07/05/2015 by Sean_UK (1 review written)

My GTX780Ti order arrived on time, but sadly card was faulty upon arrival; appeared to have faulty memory which was causing pink & green blocks over boot/desktop screen. So I contacted OCUK via customer service section of websites forum, staff replied quickly and arranged to send card back for testing. Within couple of days of me returning the component OCUK confirmed it was indeed faulty, replacement was agreed and shipped promptly (Replacement works fine). Build between three to five… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/05/2015

I had an issue with a graphics card, and their customer service was great. They were very responsive to my queries, and when I returned the card, they tested it and sent out the replacement the same day, which I received the following day! They also refunded my return postage. The think the sign of a good retailer is how they treat their customers in the rare occasions when problems do occur, and OCUK live up to their excellent reputation. I can't recommend them highly enough… Read Full Review

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★★★★★

“Failed Titan X replaced.”

Written on: 02/05/2015

My brand new Titan X failed. Overclockers supplied a replacement as soon as they were able to. While I was disappointed they did not have stock kept back in case of failure, demand for the card was such that I don't blame them. In particular the person I dealt with of OCUK was most helpful, arranging the return. I was advised how long it would take and they were as good as their word… Read Full Review

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★★★★★

“Amazing customer service as always ”

Written on: 28/04/2015 by TomStokie (1 review written)

You can buy with confidence when buying anything at OcUK because should something go wrong (faulty item, missing items etc) OcUK will always be there to help all the time. I received an item that was faulty so I went on to the OcUK forums and made a post in the customer service section and explained my issues. I was then assisted by OcUK employee on the forums who helped me out all of the way and really made me feel like a valued customer. Royal Mail lost my return that I sent back to OcUK… Read Full Review

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★★★★★

“Asus DSL-N66U failure”

Written on: 21/04/2015 by andicole0 (2 reviews written)

Bought this item from Overclockers but it failed to provide a stable connection to my ISP. After discussing the issue with both Asus and Overclockers the item has been returned. the person I dealt with at Overclockers was quick to respond and provided all you could ask for in such circumstances. Asus seem not to be aware of any on going issues with this item so I have ordered a replacement… Read Full Review

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★★★★★

“Awesome as always”

Written on: 20/04/2015 by 271Hay (1 review written)

I'm a long time Overclockers customer and have always received top notch service regardless of the experience. My first order with them was an heavily overclocked bundle (Core i7 920 @ 4.2Ghz) that worked really well for over 4 years, without a single stability issue. It was still working though, but I decided to upgrade so it could have indeed worked for much longer than that. Their customer service is brilliant. I've had two RMA experiences with OcUK and both have been excellent. The first… Read Full Review

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★★★★★

“Fast Service”

Written on: 17/04/2015 by O'Haratf42 (1 review written)

Ordered a B Grade GPU which turned out to have some faults. Was sent an RMA return thingy that afternoon and sent it a few days later/ It was refunded 2 days after they received it. Didn't expect it so quick. One of the main reasons I use OCUK is the customer service… Read Full Review

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★★★★★

“Amazeing service”

Written on: 16/04/2015 by aiKehoe327 (1 review written)

I have used OCUK for many years and have never had a problem. Items are delivered on time every time and packaged very well. The staff at OCUK are very helpful and kind and know there stuff. I highly recommend OCUK. … Read Full Review

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★★★★★

“Amazing service for a bad situation.”

Written on: 14/04/2015 by Vade (1 review written)

I have been an OCUK customer for a few years now but have never had the need to really contact support until recently. I had some questions regarding a **B-Grade Monitor** as well as an ongoing issue with an existing order and I have to say the support has been fantastic. I really appreciate the agents approach to the tickets, at no point did I feel like I was being read to from a script and what impressed me most was that when they were unsure of something they freely admitted it which is a… Read Full Review

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★★★★★

“Overclockers UK”

Written on: 11/04/2015

I've made maybe 20 or 30 orders with OCUK over the years and they've always been professional and delivered exactly what I wanted in good condition at competitive prices. There's been a couple of times when the components weren't up to scratch and the RMA process has been pretty much painless and quick. One time I ordered a PSU that was great, but just didn't like my motherboard so they tested that combo specifically and recommended a great alternative; the other time a product had a fault and I… Read Full Review

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★★★★★

“Customer Service beyond recognition”

Written on: 09/04/2015 by Millsab176 (1 review written)

Ordered a product, that ended up not being needed. Contacted customer support and had RMA number within 1hour and now returned for refund. This isn't the first time I've used this service and certainly wony be the last. Extremely happy… Read Full Review

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★★★★★

“The Very Best”

Written on: 02/04/2015 by ckty (1 review written)

I bought a computer from Overclockers for my son for Christmas ,one of my concerns was if something went wrong how good would the service be I need not have worried.The microphone jack plug developed a fault I reported it at 3.30pm on the Wednesday ,by Thursday 12 noon I not only had the replacement part I needed ,They sent the front panel to make the repair even easier to do . Absolutely fabulous service and I was made aware at every step what was happening regards delivery and such .So yes I… Read Full Review

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★★★★★

“great customer service”

Written on: 01/04/2015 by Ansley5 (1 review written)

i ordered a b grade motherboard to tide me over until i sold the old tech and could buy some new Z97 fodder. the board was restricted to much on the sata ports available for all my hdd's and SSD and msata drive so i returned it. the day i requested an RMA, the number was issued and a postage paid label sent. the day after they recieved it back, the refund was produced. This happened twice for 2 different orders. No chasing for the cash and no hassle to ask for shipping costs which in… Read Full Review

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★★★★★

“Excellence as standard”

Written on: 31/03/2015 by Haci3nda (1 review written)

Have been a customer for many years, due to consistant keen pricing, excellent delivery and packaging and top notch after sale care, this last order was no different. Highly recommended. Oh and free haribo! … Read Full Review

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★★★★★

“First class service”

Written on: 30/03/2015 by milners110 (1 review written)

Always order my tech from Ocuk they may not be the cheapest on some products but I've always stuck with them purely because of the service received. they always make it very easy and trouble free certainly deserve recognition, not once have i been in contact with him and felt he doesn't care or anything negative always showing a willingness to help… Read Full Review

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★★★★★

“First Port of Call”

Written on: 27/03/2015 by pjwebster (2 reviews written)

I've been a repeat customer of OCUK for many years, primarily because their prices are hard to beat but also because of their continued support of the overclocking community through the provision of their excellent forums. In recent years I have seen a marked change for the better in OCUKs customer focus, to the point that they are now developing and supplying unique product lines developed for the enthusiast at mainstream prices, their after sales support has also proven to be excellent. As… Read Full Review

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★★★★★

“Always making things right.”

Written on: 20/03/2015 by Cerelia (1 review written)

I've used overclockers uk for several years and within all the time of using them, i've had little issues, the only issues i've had were with the products not working and no one can get around DoA and errors on high end stuff, but they've always made things right and replaced, repaired and refunded if required. You can't ask for more… Read Full Review

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