Overclockers UK (Post February 2012) Reviews - www.overclockers.co.uk

★★★★★
4.7 / 5
794
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Post February 2012)

Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)

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Latest Reviews

★★★★★

“Top customer service”

Written on: 27/07/2015 by thebennyboy1 (1 review written)

Had multiple items from OcUK that went faulty around the same time, made a post in the customer service section of their forums. Spoke to a gentleman called who sorted it all out for me. Returned hassle-free, was also refunded postage costs. All returned items were dealt with the same day they were received back at OcUK. With my faulty Triton cooler i was told that it couldn't be refunded as it was more than 6 months, when they received it they refunded it! Turns out the person I dealt with… Read Full Review

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★★★★★

“A return sensibly and professionally handled”

Written on: 22/07/2015 by sheer808 (1 review written)

Had to return a graphics card (10 months old) under warranty. It was sent to the manufacturer and OcUK were able to offer what I considered a like for like replacement. I was dealt with very fairly and professionally and OcUK kindly covered courier charges. Couldn't ask for more, thank you… Read Full Review

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★★★★★

“10/10 Would buy again”

Written on: 24/06/2015 by timothyng (1 review written)

Absolutely amazing after sales service. Had never had any problems with deliveries either. I don't usually bother to write reviews for a product but these guys are excellent. Had an unfortunate RMA on a DXRacer chair but was resolved as quick as anyone could hope by the OC Staff sales team. A couple of minutes on the phone and a forum post and everything was resolved. If you want quality service in the UK for computer hardware and accessories this is the shop you need to use. Other retailers… Read Full Review

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★★★★★

“Oustanding customer service!”

Written on: 24/06/2015 by metamorphoses (1 review written)

My 3 week old Aorus X3 notebook encountered GPU hardware issues that necessitated a RMA repair. Due to unforseen circumstances, the RMA repair took far longer than expected. OcUK went beyond the call of normal customer service (especially for someone who had not even bought the X3 from them in the first place!) to ensure that I was provided with sufficient support after I posted in their forums for advice. They even put me in contact with Gigabyte's UK regional manager regarding my specific… Read Full Review

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★★★★★

“Great, communicative customer service”

Written on: 11/06/2015

I have built an entire high spec PC, largely from components ordered through Overclockers (OCuk). In the instance of ordering and delivery, prices were competitive and also price matched - It is easy to contact OCuk with presales, delivery and technical queries through the comprehensive forums, available through the OCuk website. Staff and forum members / users are both available for contact and it is definitely worth your while chatting with staff if you are ordering a decent amount of kit… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 02/06/2015 by bluebeatle (1 review written)

I recently shopped with Overclockers UK and had a problem with a gaming chair. It was missing two bolts. This was due to the manufacturer not including them. On contacting Overclockers they were extremely quick to rectify the issue and have now sent me the missing bolts. I have to thank Overclockers UK customer service rep for getting this sorted so quickly. He was very helpful and handled the problem with no fuss what so ever. A refreshing change from other companies I have had to deal with in… Read Full Review

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★★★★★

“OCUK Excellent customer service as ever”

Written on: 25/05/2015 by muska (1 review written)

My experience with this order starts before the sale point, I asked via the forums if price matching was possible on the two Benq monitors I had my eye on or if a sale was pending on them. Although OCUK price match I couldn't find a place that had them in stock. Even so a lower than retail price was agreed as I was purchasing 2 and I collected them in person from the store. While there I observed several people getting good sound advice from the staff at the counter, never recommending parts… Read Full Review

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★★★★★

“Best customer service experience”

Written on: 25/05/2015 by casaubond (1 review written)

It is very easy to this days to buy over the internet and I do buy all my computer parts this way from specialist on line retailers. There are a few in UK , this is true but Overclockers UK is the best. Everyone will be happy to take away your money and the sale teams from all the on line retailers will bend over backward to satisfy you as the customer, in order to have your business. The real test is the way the customer service team deals with you. Especially in customer service department… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 10/05/2015 by Janaee22 (1 review written)

Bought a Gigabyte P34W v3 from them - which happened to be two days before a deal on the machine where it was at a discounted price and including a free aorus hoodie. When I received the laptop (next day delivery - with the bonus of being free for forum members as well as the courier giving a one hour time slot in the day making it easy to organise your time around it), unfortunately there was an issue that the chassis was bent (the laptop would rock back and forth diagonally on a flat surface… Read Full Review

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★★★★★

“Good Service From Start To Finish”

Written on: 07/05/2015 by Sean_UK (1 review written)

My GTX780Ti order arrived on time, but sadly card was faulty upon arrival; appeared to have faulty memory which was causing pink & green blocks over boot/desktop screen. So I contacted OCUK via customer service section of websites forum, staff replied quickly and arranged to send card back for testing. Within couple of days of me returning the component OCUK confirmed it was indeed faulty, replacement was agreed and shipped promptly (Replacement works fine). Build between three to five… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/05/2015

I had an issue with a graphics card, and their customer service was great. They were very responsive to my queries, and when I returned the card, they tested it and sent out the replacement the same day, which I received the following day! They also refunded my return postage. The think the sign of a good retailer is how they treat their customers in the rare occasions when problems do occur, and OCUK live up to their excellent reputation. I can't recommend them highly enough… Read Full Review

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★★★★★

“Failed Titan X replaced.”

Written on: 02/05/2015

My brand new Titan X failed. Overclockers supplied a replacement as soon as they were able to. While I was disappointed they did not have stock kept back in case of failure, demand for the card was such that I don't blame them. In particular the person I dealt with of OCUK was most helpful, arranging the return. I was advised how long it would take and they were as good as their word… Read Full Review

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★★★★★

“Amazing customer service as always ”

Written on: 28/04/2015 by TomStokie (1 review written)

You can buy with confidence when buying anything at OcUK because should something go wrong (faulty item, missing items etc) OcUK will always be there to help all the time. I received an item that was faulty so I went on to the OcUK forums and made a post in the customer service section and explained my issues. I was then assisted by OcUK employee on the forums who helped me out all of the way and really made me feel like a valued customer. Royal Mail lost my return that I sent back to OcUK… Read Full Review

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★★★★★

“Asus DSL-N66U failure”

Written on: 21/04/2015 by andicole0 (2 reviews written)

Bought this item from Overclockers but it failed to provide a stable connection to my ISP. After discussing the issue with both Asus and Overclockers the item has been returned. the person I dealt with at Overclockers was quick to respond and provided all you could ask for in such circumstances. Asus seem not to be aware of any on going issues with this item so I have ordered a replacement… Read Full Review

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★★★★★

“Awesome as always”

Written on: 20/04/2015 by 271Hay (1 review written)

I'm a long time Overclockers customer and have always received top notch service regardless of the experience. My first order with them was an heavily overclocked bundle (Core i7 920 @ 4.2Ghz) that worked really well for over 4 years, without a single stability issue. It was still working though, but I decided to upgrade so it could have indeed worked for much longer than that. Their customer service is brilliant. I've had two RMA experiences with OcUK and both have been excellent. The first… Read Full Review

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★★★★★

“Fast Service”

Written on: 17/04/2015 by O'Haratf42 (1 review written)

Ordered a B Grade GPU which turned out to have some faults. Was sent an RMA return thingy that afternoon and sent it a few days later/ It was refunded 2 days after they received it. Didn't expect it so quick. One of the main reasons I use OCUK is the customer service… Read Full Review

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★★★★★

“Amazeing service”

Written on: 16/04/2015 by aiKehoe327 (1 review written)

I have used OCUK for many years and have never had a problem. Items are delivered on time every time and packaged very well. The staff at OCUK are very helpful and kind and know there stuff. I highly recommend OCUK. … Read Full Review

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★★★★★

“Amazing service for a bad situation.”

Written on: 14/04/2015 by Vade (1 review written)

I have been an OCUK customer for a few years now but have never had the need to really contact support until recently. I had some questions regarding a **B-Grade Monitor** as well as an ongoing issue with an existing order and I have to say the support has been fantastic. I really appreciate the agents approach to the tickets, at no point did I feel like I was being read to from a script and what impressed me most was that when they were unsure of something they freely admitted it which is a… Read Full Review

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★★★★★

“Overclockers UK”

Written on: 11/04/2015

I've made maybe 20 or 30 orders with OCUK over the years and they've always been professional and delivered exactly what I wanted in good condition at competitive prices. There's been a couple of times when the components weren't up to scratch and the RMA process has been pretty much painless and quick. One time I ordered a PSU that was great, but just didn't like my motherboard so they tested that combo specifically and recommended a great alternative; the other time a product had a fault and I… Read Full Review

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★★★★★

“Customer Service beyond recognition”

Written on: 09/04/2015 by Millsab176 (1 review written)

Ordered a product, that ended up not being needed. Contacted customer support and had RMA number within 1hour and now returned for refund. This isn't the first time I've used this service and certainly wony be the last. Extremely happy… Read Full Review

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