Overclockers UK (Post February 2012) Reviews - www.overclockers.co.uk

★★★★★
4.7 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Post February 2012)

Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)

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Latest Reviews

★★★★★

“Amazing service could not wish for better or more.”

Written on: 27/08/2014 by Kimandsally (2 reviews written)

I had problems with a motherboard and contacted OcUK about it and was helped immediately and when it was established it was faulty I was told to return it for replacement or refund. When at OcUK I was seen in a few minutes and they way it was dealt with was simply the way to go, customer service that you could only dream about, I was treated with courtesy and made sure what I wanted was done. Very professional and the best service in the industry, there is a lot other companies could learn… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/08/2014 by Daphnew71 (1 review written)

Recently had to RMA an item I bought nearly two years ago, the part was no longer supplied by overclockers so they offered a replacement off the same value. Excellent customer service. … Read Full Review

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★★★★★

“Great service, helpful Forum staff!”

Written on: 22/08/2014 by SHiFTx (1 review written)

Well, start from the first thing. If I was to do well in my GCSE's, I was to receive a custom system as a "present". I got into contact with the OCUK forum before and was served by Damien aka "Damo" by his forum name. He answered all of my questions, even if they were a bit "stupid at times" . Their security checks got into conflict, but it was resolved by HIM personally after talking to the Manager. This isn't something usual, I was very happy with the service I got. I can recommend OCUK, and… Read Full Review

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★★★★★

“Perfect pre-sales and after sales service.”

Written on: 20/08/2014 by 437Pope (1 review written)

The Overclockers UK website is easy to navigate, and finding products is not a hard task. Being an experienced system builder myself, I like to build my computers all the way from the ground from separate components, so that is what I did with my latest order as well. However, the case I ordered was damaged in transit, but a quick post to the customer services forum sorted it out promptly, and I received a new front panel to replace the damaged one with. Everything worked out perfect with no… Read Full Review

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★★★★★

“Great after-sales support”

Written on: 19/08/2014 by RobinAdams (1 review written)

Ordering was easy and delivery information was good, everything was received exactly as described and on time. Very understanding and helpful support staff who went above and beyond to help with a technical problem, even accepting a return well after the usual returns period due to circumstances. Would definitely recommend and will be getting my replacement parts there… Read Full Review

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★★★★★

“Best computer company to date.”

Written on: 17/08/2014 by Edith391 (1 review written)

Overclockers is amazing. A wide selection on all computer parts and devices everything you need on one simple to use website. Basket easy to use adding everything you need to make an amazing computer system. If your looking for a one stop shop for everything computer wise then look no further than overclockers uk. They even offer a wide selection of delivery types to accommodate for everyone needs. I recommend this company to anyone… Read Full Review

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★★★★★

“best i ever bought from”

Written on: 14/08/2014 by MackenzieOlson384 (1 review written)

been buying from them for 2 years,what can I say very good prices,with helpful customer service,helping with everything and very friendly forums too… Read Full Review

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★★★★★

“Top notch service”

Written on: 13/08/2014 by Gregster1 (1 review written)

I have used OcUK for over 3 years and have spent thousands on computer equipment. The service I recieve is second to none with the staff replying very quickly with any order queries I have had and rectifying any error quickly. I have had to RMA 2 items and OcUK have gone out of their way to ensure the turn around is very quick. They are not always the cheapest but the level of service is worth paying a little extra at times. I will certainly be using them again and I encourage other buyers to… Read Full Review

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★★★★★

“First choice every time.”

Written on: 13/08/2014 by Zeed (1 review written)

For me Best PC Parts store in UK. Maybe not cheapest but customer service is AWESOME. Many of staff members have big input on forum and not only PC related. Any equipment that broke down was replaced with no bigger problems… Read Full Review

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★★★★★

“Standard Setting Customer Service - 10/10”

Written on: 12/08/2014 by hackisfun (1 review written)

I have been a PC building enthauast for the last 10 years. Over this time i have learnt many lessons. QUALITY and the BEST customer service doesnt always come with the lowest end user price tags. OCUK do over and above what is expected from any retailer. Staff are efficient, polite, friendly and very enthaustic within their jobs. Highly Recommended ! Even if somethign is a little more expensive the support they give (when they really dont have too) is 2nd to none. Oh and we all love the… Read Full Review

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★☆☆☆☆

“A terrible company to deal with”

Written on: 07/08/2014 by Reese166 (1 review written)

I brought some computer Components from them. A few days later, I needed some technical advice. I rang up the technical department to get some technical advice and the person pick up the phone ,but just when I explain my problem he put down the phone. I thought nothing off it. so I rang again . I told him my problem . he was rude and did not offer any technical advice .then he put down the phone. It is A terrible company to deal with if you need technical advice for the products that a person… Read Full Review

Jamesbailey999's Comment

Written on: 11/08/2014

Hello there,

I am sorry to hear of the issues with technical advise. We take customer service very seriously here so I am not sure as to why the phone was put down on you and all the staff are always here to help.

Do you have an order number any details so I can have a look into this further?

Regards

James Bailey
Assistant Returns Manager
Overclockers UK

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★★★★★

“Excellent Service”

Written on: 05/08/2014 by tcReed63 (1 review written)

I ordered some headphones for my son. They arrived within a day and he was delighted. About 5 months later they stopped working and I rang Overclockers UK. They asked me to send them in for repair or replacement which I did, and once again the new headphones arrived within a day. I was really impressed with their service. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 05/08/2014 by tcReed63 (1 review written)

I ordered some headphones for my son. They arrived within a day and he was delighted. About 5 months later they stopped working and I rang Overclockers UK. They asked me to send them in for repair or replacement which I did, and once again the new headphones arrived within a day. I was really impressed with their service. … Read Full Review

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★★☆☆☆

“purchased a graded barebones laptop”

Written on: 31/07/2014 by colch9 (1 review written)

Purchased a graded barebones laptop recently, arrived on time. Item was dirty and missing a screw on the base. Two more screws were done up so tight I had to drill them off or the machine would've been useless to me and I didn't want to waste time with the RMA process which with these IT companies is always slow. whoever packaged up the machine did a sloppy job and obviously did in a hurry without care, I just hope when I finally install the components it works. once cleaned up it looks… Read Full Review

Jamesbailey999's Response to colch9's Review

Written on: 11/08/2014

Hello there,

I am sorry to hear the issue with the B Grade item from us. All B grade items sold on the site are either missing packaging, returns, repairs or used stock which it does state on the B grade section of the site. One of the sales guys could and should have checked the package if you wanted to purchase it. I can apologise that they didn't on this occasion.

However I am glad the product once cleaned up looks new and works perfectly. Can I just ask why you would not purchase from us again?

Regards

James Bailey
Assistant Returns Manager
Overclockers UK

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Colch9's reply to Jamesbailey999's Comment

Written on: 12/08/2014

The experience didn't inspire me with confidence. took an hour or two to get the screws off, clean the machine and then install all the components.

it shouldn't matter if products are new or used, they should all be described in full on your site.

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★★★★☆

“Near Perfect”

Written on: 22/07/2014 by 106Carver (1 review written)

I have been shopping with Overclockers for the last two years. Over the course of that time I have been on the receiving end of consistent and unadulterated great customer care and genuine attention. The staff at Overclockers are very attentive and professional. The likes of 'Bailey, 5UB' et al ensure that any issues, concerns or simple questions are answered to the best of their knowledge. I sincerely tip my hat off to the staff as it's clear they enjoy what they do which shows in their… Read Full Review

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★☆☆☆☆

“The worst Company ”

Written on: 21/07/2014 by Jenkins83 (1 review written)

The worst service I had in my life and I hope who is think to buy from them have look my reviews My problem I order one product on Thursday afternoon next day delivery and after that what happens no one contact me after 2 days and not receive anything and no email or phone call from Overclokers.co.uk I was contact them and for my surprise they sold a product they do not have in stock and how most of companies do only apologized and said they have option to me to give my money back. Do not worry… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 12/07/2014 by 81Martin (1 review written)

Not only - when purchasing my system build - was I given a tonne of unbiased advice and at times, recommended to purchase a less expensive product as it was "better value", Overclockers also replaced my motherboard old-for-new when I heard static feedback in my headphones. The new motherboard was over 6 months newer, and a good £100 more expensive. Received the system back in 2 days in perfect condition; transport completely paid for by OcUK. I should probably add, that after all this, it… Read Full Review

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★★★★★

“Quality products, brilliant service, fair prices”

Written on: 09/07/2014 by cwgk91 (1 review written)

I discovered Overclockers last year while contemplating buying an Xbox One - and realised quickly that buying a pc was a much better idea! Since then I have made several orders from them (including an entire system for my flatmate). The massive selection of parts they have there is incredible and at amazingly competitive prices. Service is always excellent, with orders being shipped out the same day if ordering before 4.30 (though I once ordered something at 5.30 and it was still shipped out!)… Read Full Review

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★★★★★

“Excellent Customer service”

Written on: 06/07/2014 by KassandraStanley32 (1 review written)

OcUK treat their customer's well, with quick, efficient responses to returns in particular. They are the only company I purchase PC hardware from, and will likely be for the foreseeable future… Read Full Review

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★★★★★

“Awesome customer service.”

Written on: 05/07/2014

I now buy all of my PC parts from OcUK and spend a lot of time on their forum. The deliveries always come next day (i'm shocked how they manage it), and they always seem to stock the latest. The staff themselves are enthusiastic about what they do and are also extremely knowledgeable. I've bought hundreds of items from OcUK, and only a couple of time needed to RMA, they handled that process quickly and efficiently. If you have any problems, their is a support forum too, the advisor on there is… Read Full Review

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