Overclockers UK (Post February 2012) Reviews - www.overclockers.co.uk

★★★★★
4.7 / 5
93.5% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Post February 2012)

Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)

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Latest Reviews

★★★★★

“Best by a mile”

Written on: 27/11/2014 by Batfink1892 (1 review written)

I have been using Overclockers.co.uk for a few years now and will use them for years to come. They are very quick to respond to any queries you have and nothing ever seems to be too much trouble for them. Orders are always processed very quickly and delivery is always exceptional. For me though, you can always tell what a company is like when things don't go according to plan. I have had this twice with OcUK (not their fault in the slightest) One item courier damaged and another unlucky… Read Full Review

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★★★★★

“People that know and care about what they sell.”

Written on: 24/11/2014 by MaverickHall (1 review written)

Ok so not only do they offer a forum for any issues you my encounter, but the staff frequent it, as do vendor reps. This means you can get quite a bit of input on things even before you have even bought from their site. I have bought many items from OcUK over the years, and all my transactions have been swift and painless. They offer free DPD postage if you become an active member of the forum community too. The few times I have encountered any questions/issues with an order their response has… Read Full Review

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★★★★★

“Prompt replacement of item damaged in post”

Written on: 21/11/2014 by ptMcCabe201 (1 review written)

I have been shopping with Overclockers for over 10 years and have always found their customer service to be good. Recently one of the items I ordered turned up and was damaged in transit, a quick description of my order and picture on their excellent forums and they sent a replacement out the next day… Read Full Review

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★★★★★

“All you need for your PC”

Written on: 16/11/2014 by 127Baker (1 review written)

Pretty much the only place I'll use for computer components. Excellent range available, and quick to act if there's ever a problem - especially the person we spoke to! (Top Chap!). Buy with confidence from them… Read Full Review

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★★★★★

“Brilliant, genuinely look after customers, Bailey is...”

Written on: 14/11/2014

Awesome, all my computer purchasers come form overclockers, I've had the odd problem with items been faulty or wrong item sent but the solutions they offer usually mean i end up getting a better deal,their commitment to customer service is really 1st class and a special mention must go to an adviser in customer service he always goes the extra mile to keep the customer happy… Read Full Review

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★★★★★

“Unrivaled Customer Service”

Written on: 06/11/2014

Purchased a GTX 980 graphics card which developed a fault after only a couple of weeks of ownership. Contacted OcUK support via their forum and the faulty card was collected the next day, tested shortly after it was received and a replacement is now on it's way to me already! By far the easiest and most pleasant experience I've had returning a faulty item, would highly recommend Overclockers UK to anyone… Read Full Review

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★★★★★

“Amazing Team and Staff ”

Written on: 04/11/2014 by beeneykeets (1 review written)

Bought A Gtx 980 4gb super fast service and delivery, had some questions after receiving it, Customer Service was Again Superb Fast and helpful. Highly Recommend to anyone wanting to use them… Read Full Review

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★★★★★

“Great customer service”

Written on: 30/10/2014 by facboy (1 review written)

Bought two 980 gtx's with plans to SLI, in the end decided to stick with only one. Returned as 'changed my mind', sent card on Fri, full refund processed on Sat, no questions asked… Read Full Review

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★★★★★

“How do you compete with Overclockers?”

Written on: 29/10/2014 by jinjur (2 reviews written)

Overclockers are my "go to" shop for anything computer related. There is simply no competitors for them in terms of price, service, technical knowledge and after sales support. Not to mention that they happen to have an excellent community of people on their forums who are also keen to help and share the same sentiment about Overclockers. They have been nothing but courteous and extremeley helpful with any issues i have had throughout almost 10 years of being a customer and as such, I will… Read Full Review

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★★★★★

“Excellent delivery service and after sales support!!”

Written on: 27/10/2014 by Monkeyspaz5000 (1 review written)

Always had great delivery from the guys at OCUK. The courier they use is top class!! After sales and customer service side of things is also excellent! Simply post a message either on the forum or webnote and your issue will be dealt with quickly and professionally! I've had great experience with the adviser in sorting out my issues!! I seriously wouldn't buy from anywhere else!!!… Read Full Review

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★★★★★

“Legandary Customer Services”

Written on: 25/10/2014 by kidkhaos (1 review written)

As we all know things can go wrong. It is at this point that separates the average and excellent retailers. I'm happy to say that not only did Overclockers have fantastic website and brilliant delivery (including packing, unlike other sites they know how to package a hard drive so it survives delivery), but also their after sales support is legendary, I had an issue and it was resolved by the Legandary returns team who went way above what I expected them to do. Avoid the others and always… Read Full Review

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★★★★★

“Fast and reliable ”

Written on: 21/10/2014 by LarissaTilley359 (1 review written)

Purchased an Aorus x7 v2 from this store but upon coming home, I realized a fault on the touch pad. I emailed the people at Ocuk and they got back to me within an hour and we set a time that I'd come in and show the fault. I have to admit, I was a little nervous about them replacing my aorus since it cost £1500 They told me I'd have to wait an hour max so they could test my machine but they got back to me within 10 minutes and a replacement was on its way. They allowed me to open up the box… Read Full Review

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★★★★★

“After sales service second to none”

Written on: 17/10/2014 by soundesiple (1 review written)

Overclockers uk. What can I say? Whenever I need anything to do with computers or perifirals I always go to them as they always seam to have the best prices and if any of there product dont reach you as they should they will bend over backwards to help resolve any problem. Two time I have had to get help from them. First was a corsair 64gb thumb drive that was reading 32gb when connected to the pc. they replaced it without questions very quickly. The second time I bought a new LG 29" Flatron… Read Full Review

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★★★★★

“Great customer service”

Written on: 17/10/2014 by stannersc (1 review written)

Ordered some new components for my PC recently from Overclockers. Unfortunately there was a slight issue with one of the items which wasn't the fault of Overclockers. I contacted them, received a prompt reply and the issue was dealt with quickly and conveniently. They even refunded my return postage for the faulty item! Big thanks to OCUK… Read Full Review

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★★★★★

“Amazing as always”

Written on: 15/10/2014 by Simon_B (1 review written)

Level of service received from overclockers is always amazing. Amazing doesn't do them justice any more. Having to return an item was painless and easy thanks to the excellent returns system. Highly recommend overclockers for any computing needs. Excellent service, excellent staff, a wealth of information from their forum  will be my reasons for returning again. … Read Full Review

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★★★★★

“Customer service isn't good....”

Written on: 14/10/2014 by Klunty (1 review written)

It's bloody amazing. One man was really helpful and went above and beyond to get the result I needed. Wouldn't hesitate recommending to friends (though I already do). I've never had to return an item before and had heard good things about OCUK CS. I was not disappointed. Thanks guys, will be seeing you again soon!… Read Full Review

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★☆☆☆☆

“Good products but rubbish customer service”

Written on: 13/10/2014 by MS-review (1 review written)

Looks like i should have read some of the online reviews before placing my order with Overclockers.co.uk, but you live and learn. Nice website, good product range, reasonably well priced and seem to know what they're talking about but then you order and it all goes downhill. Seemed to unable to put two products in one box resulting one part being RMA'ed before it even left the warehouse. The 2nd part also didn't leave the warehouse as the courier number they gave me never got picked up… Read Full Review

Jamesbailey999's Response to MS-review's Review

Written on: 17/11/2014

Hi,

I am sorry to hear of the issues you have had with our service, we do take pride in our customer service so it saddens me to see it not being up to par.

Can you please provide your RMA or Order number so I can check this matter further?

Regards

James Bailey

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★★★★★

“Fantastic customer service”

Written on: 13/10/2014 by Bradflower (1 review written)

I've used overclockers for a few years now and as far as I'm concerned they're probably the best Etailer you could hope to find. I've used them for everything from full systems to things like a replacement mouse mat. The products and service are second to none, I've never had a problem that wasn't immediately sorted out either over the phone or via the well ran forums. I recently had to return a product that had developed a fault, not only did they pay for the return shipping they also… Read Full Review

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★★★★★

“I had a problem with my graphics card which I had...”

Written on: 13/10/2014

I had a problem with my graphics card which I had ordered from Overclockers after several months of use. I went onto their customer services within their forums to talk about the issue and found the people there very friendly and helpful. As soon as my card was received it was tested, sent off to the manufacturer and a refurbished card was sent back to me all in a couple of days. Very impressed by their efficiency and willing to assist, would definitely buy from them again and recommend to… Read Full Review

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★★★★★

“Top notch customer service.”

Written on: 09/10/2014 by atza (1 review written)

I bought my graphics card from Overclockers UK in March 2014 and it was developing a fault after five months of usage. Through the forums I was able to get help from support, who were very helpful and responsive to my request and I was able to get the RMA process done without much hassle and had a new card sent to me. My PC is up and running great now, I will not hesitate to recommend Overclockers UK for your computer needs based on their outstanding customer service. They are definitely miles… Read Full Review

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