Overclockers UK (Post February 2012) Reviews - www.overclockers.co.uk

★★★★★
4.7 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: In February 2012 Overclockers was taken over by Case King GmBH / AF Gaming GmBH.

Media Gallery for Overclockers UK www.overclockers.co.uk (Post February 2012)

Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)
Overclockers UK www.overclockers.co.uk (Post February 2012)

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Latest Reviews

★★★★★

“Fast and reliable ”

Written on: 21/10/2014 by LarissaTilley359 (1 review written)

Purchased an Aorus x7 v2 from this store but upon coming home, I realized a fault on the touch pad. I emailed the people at Ocuk and they got back to me within an hour and we set a time that I'd come in and show the fault. I have to admit, I was a little nervous about them replacing my aorus since it cost £1500 They told me I'd have to wait an hour max so they could test my machine but they got back to me within 10 minutes and a replacement was on its way. They allowed me to open up the box… Read Full Review

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★★★★★

“After sales service second to none”

Written on: 17/10/2014 by soundesiple (1 review written)

Overclockers uk. What can I say? Whenever I need anything to do with computers or perifirals I always go to them as they always seam to have the best prices and if any of there product dont reach you as they should they will bend over backwards to help resolve any problem. Two time I have had to get help from them. First was a corsair 64gb thumb drive that was reading 32gb when connected to the pc. they replaced it without questions very quickly. The second time I bought a new LG 29" Flatron… Read Full Review

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★★★★★

“Amazing as always”

Written on: 15/10/2014 by Simon_B (1 review written)

Level of service received from overclockers is always amazing. Amazing doesn't do them justice any more. Having to return an item was painless and easy thanks to the excellent returns system. Highly recommend overclockers for any computing needs. Excellent service, excellent staff, a wealth of information from their forum  will be my reasons for returning again. … Read Full Review

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★★★★★

“Customer service isn't good....”

Written on: 14/10/2014 by Klunty (1 review written)

It's bloody amazing. One man was really helpful and went above and beyond to get the result I needed. Wouldn't hesitate recommending to friends (though I already do). I've never had to return an item before and had heard good things about OCUK CS. I was not disappointed. Thanks guys, will be seeing you again soon!… Read Full Review

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★☆☆☆☆

“Good products but rubbish customer service”

Written on: 13/10/2014 by MS-review (1 review written)

Looks like i should have read some of the online reviews before placing my order with Overclockers.co.uk, but you live and learn. Nice website, good product range, reasonably well priced and seem to know what they're talking about but then you order and it all goes downhill. Seemed to unable to put two products in one box resulting one part being RMA'ed before it even left the warehouse. The 2nd part also didn't leave the warehouse as the courier number they gave me never got picked up… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 13/10/2014 by Bradflower (1 review written)

I've used overclockers for a few years now and as far as I'm concerned they're probably the best Etailer you could hope to find. I've used them for everything from full systems to things like a replacement mouse mat. The products and service are second to none, I've never had a problem that wasn't immediately sorted out either over the phone or via the well ran forums. I recently had to return a product that had developed a fault, not only did they pay for the return shipping they also… Read Full Review

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★★★★★

“I had a problem with my graphics card which I had...”

Written on: 13/10/2014

I had a problem with my graphics card which I had ordered from Overclockers after several months of use. I went onto their customer services within their forums to talk about the issue and found the people there very friendly and helpful. As soon as my card was received it was tested, sent off to the manufacturer and a refurbished card was sent back to me all in a couple of days. Very impressed by their efficiency and willing to assist, would definitely buy from them again and recommend to… Read Full Review

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★★★★★

“Top notch customer service.”

Written on: 09/10/2014 by atza (1 review written)

I bought my graphics card from Overclockers UK in March 2014 and it was developing a fault after five months of usage. Through the forums I was able to get help from support, who were very helpful and responsive to my request and I was able to get the RMA process done without much hassle and had a new card sent to me. My PC is up and running great now, I will not hesitate to recommend Overclockers UK for your computer needs based on their outstanding customer service. They are definitely miles… Read Full Review

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★★★★★

“Fantastic follow up service!”

Written on: 09/10/2014 by PaulFisher (1 review written)

I’ve been a long term forum member of OcUK, 14 years long, and yes I have used them over the years for computer components etc. I have never felt the need to review them as I have always personally had no issues with not only their prices, but quality of service. But on this occasion I feel I have to share the experience I had and what I would consider as above and beyond the normal level of care companies show purchasers. Firstly I must mention that this actually does not relate to a… Read Full Review

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★★★★★

“The Best in Customer Oriented Service.”

Written on: 09/10/2014 by Nathan.B. (1 review written)

I bought a pc from Overclockers UK plus 3 Asus Swift 27” monitors, there was problems from Paypal, which could have seen me having to cancel the build, but within 1 hour Overclockers had sorted out the issue, so the build was on and at no further cost to me-Thank You, your a star. The turn around was very fast 7 or so days, unfortunately because of how complex the build was I was only given a guide time for delivery which wasn't great as getting time off work is impossible, but I managed to… Read Full Review

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★★★★★

“Best PC Etailer Around! ”

Written on: 07/10/2014 by thel33ter (1 review written)

I've made several large purchases from OCUK over the last few years, both for myself and others whom I've reccomended the site to. Their product selection is probably the widest in the UK if you don't want to trawl through tons of garbage on Amazon etc, yet they still manage to be extremely price competitive in a very competitive market. The second best reason for shopping with them is their customer service, something which I've yet to find better in any industry, let alone the computing… Read Full Review

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★★★★★

“Great Service”

Written on: 07/10/2014 by stoke1863 (1 review written)

I have been a customer of Overclockers for the last 10 years (Since they were based in Fenton, stoke on Trent) I would have no hesitation in recommended them to anyone, Their staff are extremely knowledgeable and friendly and will sort any issue out you may have. Since i have moved away from the Stoke-On-Trent area i now order from them using there excellent online shop, There delivery times are lightning fast! and they stock a huge amount of products… Read Full Review

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★★★★★

“Great RMA Service”

Written on: 06/10/2014 by 424Combs (1 review written)

I had an small issue with a gaming chair I received, I didn't get all the screws I needed. Overclockers were great about this and offered a full RMA. I n the end I bought the screws and overclockers refunded me £5, can't argue with that!… Read Full Review

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★★★★★

“Overclockers UK - Fantastic”

Written on: 28/09/2014 by Adamr84 (1 review written)

Had a fantastic level of customer service from Overclockers UK recently, after buying an expensive graphics card from them which turned out to be faulty. Needed to RMA it, they offered a refund immediately after receiving and testing the card. Faultless. On the other hand, from several of their competitors I have had the exact opposite experience. Excellent, friendly and helpful service from people who know what they are talking about. For computer hardware I wouldn't go anywhere else… Read Full Review

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★★★★★

“FAST”

Written on: 28/09/2014 by muBond356 (1 review written)

17 hours after ordering online my mother board was in my hands.brilliant service … Read Full Review

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★★★★★

“Outstanding customer service by Overclockers”

Written on: 25/09/2014 by lmishkov (1 review written)

Outstanding customer service by Overclockers. I have placed an order with Overclockers on behalf of one my clients within the EU (Bulgaria). The order was constituted from several hardware components amongst which 4 ASUS high end video cards. A few months later 3 of these video cards failed being utilised in intensive graphic computing scenario by the end customer. We were very disappointed to find out that Asus Bulgaria will not honor the internetational warranty of their branded components… Read Full Review

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★☆☆☆☆

“Absolute Shambles”

Written on: 25/09/2014 by Ignaciop270 (1 review written)

I am writing as I have been mucked around with since the 9th Sept, I ordered a complete rig, monitor and mouse etc. I have called countless times chasing up times that change multiple times in a single day. Told it would originally arrive last thursday, then told friday, then saturday, and then told it would be dispatched today, safe to say on your website it shows still in warehouse queue. I have honestly had nothing but complete headache, believing a big company like OC would be very… Read Full Review

Jamesbailey999's Comment

Written on: 25/09/2014

Hello there,

I am sorry to hear of the issues reported with the service. We pride ourselves very highly on our service so I can apologise if it has fell short on this occasion. Can you please provide your order number so I can look into this matter with a sense of urgency for you.

Best Regards

James Bailey

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★★★★★

“Outstanding Products and Service”

Written on: 19/09/2014 by MrPetrov (1 review written)

I recently purchased a high end gaming laptop (X3+) from OCUK. Their service both at point of sale and subsequently have been first rate. My laptop screen came with a small defect, which they organised an RMA of immediately and sent a new (and blemish free) laptop the following day. Their team has been professional and pragmatic throughout and their service has ensured I will buy from them again in the future… Read Full Review

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★★★★★

“Unbeatable customer service.”

Written on: 19/09/2014 by 452Kemp (1 review written)

I bought a corsair H100 cpu cooler (manufacturer reconditioned unit) from Overclockers UK for a very good price. It arrived next day as promised I even got an email with a one hour delivery time slot. Once I installed my new cooler I noticed one fan was noisy and staying at full speed. This was no fault of Overclockers as this was a sealed manufacturer refurbished unit. I messaged them and described my issue through the customer service section of their OCUK forum (very useful and convenient… Read Full Review

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★★★★★

“flawless”

Written on: 18/09/2014 by chrid (1 review written)

As title, flawless customer service. Informed customer service department of a small issue regarding a cable included in an item being a euro plug rather than a UK plug. Issue raised at 1pm, The adviser of overclockers had a replacement part on the way to me by 3pm. Will certainly be using overclockers.co.uk again in future… Read Full Review

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