CIS (Cooperative Insurance Society) Home Insurance Reviews

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1.4 stars
Average rating for this product is: 1.4 out of 5

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Average Ratings for CIS (Cooperative Insurance Society) Home Insurance

  • Customer Service1.2 stars
  • Value for Money1.7 stars
  • Overall rating1.4 stars

7 Reviews For CIS (Cooperative Insurance Society) Home Insurance

  • Guest 16th Nov 2009

    Reviewer rating: 1 stars


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    The Co-operative Insurance are happy to accept your money but more than reluctant to pass any back. A refund of £18.52 has been due on the Buildings Insurance cover of my mother's bungalow since 2nd October 2009 when the property was sold following her death. Although they sent the refund in error to the wrong address they constantly state that it that the re-issued cheque will take 7 to 10 days to arrive. Several telephone calls and an e-mail later and after refusals to give out the telephone number of the accounts department the credit has still not arrived on 16th November 2009 despite the Co-op knowing that they are delaying the distribution of the Estate, it appears that the attitude of the Management is 'bad luck, you will just have to wait as long as it takes'. 6 weeks and counting. My advice would be to look elsewhere for House Insurance.

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    when i took out my CIS premier house contents cover,i understood it offered the value of your goods on the reciept, I have been with CIS for over 22yrs,and have just made my first real claim, CIS then have to claim back from council liable for my damaged goods. i was passed through 2 outsourced company's, then offered just 22.5% less than a quarter of my goods value, ' i queried decision, and as CIS premier policy states cleary 'NO deduction for depreciation and wear and tear, CIS would not dis ...

  • curr946 Rank: Lieutenant 22nd Mar 2009

    Reviewer rating: 2 stars


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    I have been with the CIS since 2002; I have enjoyed hassle free service until my daughter knocked my laptop off the couch. The laptop was faulty and wouldn't power up. I called the CIS to make my first ever claim, they asked a series of questions and then said they would be in touch. A few days later I got a call from a third party company who said they were working on behalf the CIS. They then asked the same questions as CIS did and said that a claims adviser would be in touch, however due to t ...

  • denialseo 19th Sep 2008

    Reviewer rating: 4 stars


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    Having recently moved house I decided to switch my home contents insurance and chose CIS as they were by far the cheapest, over £100 cheaper than Churchill or Direct Line who were the second cheapest. Thankfully not had to claim yet but when I have rung customer services I was on hold for a long time but did get through to a UK-based call centre who dealt with my query reasonably quickly and politely.

  • stevenfyfe69 Rank: Corporal 6th Sep 2007

    Reviewer rating: 0 stars


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    Claimed for a accident with my camcorder, was subjected to a 45 minute grilling by the home insurance assessor. Trial by telephone! The CIS then forgot about the claim and eventually paid out weeks later, with a voucher for Dixons! Dreadful.
    Also claimed for storm damage - CIS mislaid the claim again. The work was eventually carried out 3 months later.
    Stay clear of this company. Their investments are even worse!

  • grobag007 4th Aug 2006

    Reviewer rating: 0 stars


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    I have held home insurance with CIS for 15 years, having made only 1 small claim for a mountain bike during this period. I tried to claim for a digital camera that was either taken or mislaid from my home, but it never turned up. Having thought I would be covered for this kind of thing, I was told that I couldn't claim. So alas, we must part from CIS, and I'm off to get a quote from Tesco who told me that in this circumstance I would have been able to claim with them (under normal home contents ...

  • bacchae Rank: Sergeant 3rd Apr 2004

    Reviewer rating: 1.5 stars


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    I used to have two cars insured by CIS as well as my buildings and contents insurance.

    Now all three are done by Tesco.

    CIS were great with my claim but their agent is hopeless (in my area). Never phones, never turns up on time.

    The office is not much better - when I rang them to say I had a cheaper quote instead of asking if any circumstances had changed to keep my business (worth about £1500 pa) their attitude was "bye".

    They sent me a renewal notice THREE weeks after it had ...