cis (cooperative insurance society) home insurance reviews | Watch This Item.

Average Ratings
Customer Service2.6/10 Based on 3 ratings
Value for Money4/10
Overall rating3/10
20% Recommended1 out of 5 Reviews
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5- CIS (Cooperative Insurance Society) Home Insurance Reviews

  • Full review by
    curr946 Rank: Lieutenant
    on 22nd Mar 2009


    User Rating : 4
    Respect : 0

    Good Points: Good Discounts For Renewal & No Claims

    Bad Points: I found their Customer Services to be poor, Outsources Claims.

    General comments: I have been with the CIS since 2002; I have enjoyed hassle free service until my daughter knocked my laptop off the couch. The laptop was faulty and wouldn't power up. I called the CIS to make my first ever claim, they asked a series of questions and then said they would be in touch. A few days later I got a call from a third party company who said they were working on behalf the CIS. They then asked the same questions as CIS did and said that a claims adviser would be in touch, however due to the high number of cases they were working on this could take up to two weeks. I waited and waited; when they called back they then asked me to take the laptop to a computer shop to have it assessed, and to send them pictures of the laptop along with the original receipt. This was done and then again I waited and waited. After a few called to this third party company I got fed up and 6 weeks in I called to complain to the CIS, they were really helpful and apologised for the delay. They then called the outsourced company who then claimed they had lost my file. The CIS then called me back to explained what was happing, after a few days I got a call from the CIS who advised me of a laptop of similar spec on the internet, ha ha I have no computer so away they went again, they called back a few hours later and again offered a cash payment for a laptop on the pc worlds website that could be purchased in store. I agreed the settlement and the cash was in my account the next day. When I went to pc world to buy the laptop I was told the price was not the retail price but a discount price within a bundle. IE you have to buy the printer and anti virus to get the laptop and the stated price. When I called CIS they dismissed it by saying I should have check this before agreeing to it. I also never got the £25 back for taking the laptop to be inspected. Bottom line is the CIS should have collected the laptop for inspection, and they should really have billed me my excess and posted me a new laptop, and it should not have taken so long to sort out. When my insurance is up for renewal I will be looking elsewhere. What a way to alienate your loyal customers, well done CIS.
    curr946's review and ratings     | 447 words

  • Review by
    denialseo
    on 19th Sep 2008


    User Rating : 8
    Respect : 0

    Having recently moved house I decided to switch my home contents insurance and chose CIS as they were by far the cheapest, over £100 cheaper than Churchill or Direct Line who were the second cheapest. Thankfully not had to claim yet but when I have rung customer services I was on hold for a long time but did get through to a UK-based call centre who dealt with my query reasonably quickly and politely.
    denialseo's full review     | 83 words

  • Review by
    stevenfyfe69 Rank: Corporal
    on 6th Sep 2007


    User Rating : 0
    Respect : 0

    Claimed for a accident with my camcorder, was subjected to a 45 minute grilling by the home insurance assessor. Trial by telephone! The CIS then forgot about the claim and eventually paid out weeks later, with a voucher for Dixons! Dreadful. Also claimed for storm damage - CIS mislaid the claim again. The work was eventually carried out 3 months later. Stay clear of this company. Their investments are even worse!
    stevenfyfe69's full review     | 71 words

  • Review by
    grobag007
    on 4th Aug 2006


    User Rating : 0
    Respect : -1

    I have held home insurance with CIS for 15 years, having made only 1 small claim for a mountain bike during this period. I tried to claim for a digital camera that was either taken or mislaid from my home, but it never turned up. Having thought I would be covered for this kind of thing, I was told that I couldn't claim. So alas, we must part from CIS, and I'm off to get a quote from Tesco who told me that in this circumstance I would have been able to claim with them (under normal home contents ...
    grobag007's full review     | 127 words | 1 comment added.

  • Review by
    bacchae Rank: Sergeant
    on 3rd Apr 2004


    User Rating : 3
    Respect : -1

    I used to have two cars insured by CIS as well as my buildings and contents insurance. Now all three are done by Tesco. CIS were great with my claim but their agent is hopeless (in my area). Never phones, never turns up on time. The office is not much better - when I rang them to say I had a cheaper quote instead of asking if any circumstances had changed to keep my business (worth about £1500 pa) their attitude was "bye". They sent me a renewal notice THREE weeks after it had ...
    bacchae's full review     | 166 words | 1 comment added.


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