Maytag Neptune Washer Reviews
Latest Reviews
★☆☆☆☆
“Maytag Neptune Top Load Washer”
Written on: 15/05/2013 by bsloan1990 (1 review written)
We purchased the Neptune Top Load Washer and the Front Load Dryer as a set in 2004. We paid a lot for them planning on their lasting a long time. From the first time I did launry I found I was unhappy with the ay the paddle side agitators worked. They did nothing but twist the clothes into knots. Pants legs, shirt sleeves, etc. were twited to the point you had to work to untangle them. Even if you used the wrinkle control setting, it did not work. Now after nine years the last spin... (read more)
★☆☆☆☆
“Do not touch”
Written on: 27/11/2011 by bc66 (1 review written)
I have had this machine for approximately 5 years. One year ago the motor went. It took weeks to get a technician. He arrived at an initial cost of £150 but carried no spare parts so had to come again another week later. He sold me a policy for a year to cover other problems. £250. 7 days after this ran out the heater has failed. I called Maytag and of course would have to embark on the same inital £150 then man come again and pay him for second call plus parts ir. well in excess of... (read more)
★★★★☆
“I bought my machine back in 2000 and have not had any...”
Written on: 12/01/2011
I bought my machine back in 2000 and have not had any problem with mold, perhaps because I always leave the door open, albeit water does collect in the bottom of the door seal. The only other problem I've had is the failure of the spin cycle to occur - maybe 5 times. (read more)
★☆☆☆☆
“Machine is constantly in need or repair. Thank...”
Written on: 21/11/2010
Machine is constantly in need or repair. Thank goodness, we bought the extended warranty. Machine has been repaired atleast 6 times so far and am currently waiting for service now. Plan to buy a cheaper and more dependable Kenmore when the extended warranty runs out!!!! Very disappointed...paid 1300 for this washer. (read more)
★☆☆☆☆
“A piece of cr@p. We got the extended warranty (thank...”
Written on: 31/10/2010
A piece of cr@p. We got the extended warranty (thank god) and luckily everything that went wrong...and there was many things...got fixed free of charge. Finally the last straw came when the fabric softener wouldn't drain and it will cost over 300.00 to replace a circuit board. Now the place we bought it from is giving us a credit to get a new one as they are not going to bother fixing it. (read more)
★☆☆☆☆
“Neptune Maytag mle2000ayw stackable washer. ”
Written on: 20/09/2010
Neptune Maytag mle2000ayw stackable washer.
Worst washer we have ever owned. There is several minutes delay from the time the cycle is done and the unit can be opened, it's very annoying! But the main problems are that often the unit won't spin, so the laundary is soaking wet and the mildew, mold smell from this washer is unbearable. We can not longer use the machine as it's ruining our clothes. I've called Maytag customer service and they actually tell me that they've never had anyone...
(read more)
★☆☆☆☆
“where do i start i guess the best thing i could say...”
Written on: 25/08/2010
where do i start i guess the best thing i could say the sales person is laughing all the way to the bank this machine is a piece of junk thank god i purchased the extended warr but now it is expired and im haveing troubles once again now it keeps shutting off you need to keep hitting the start button to get it going again i was told poss control board ?? i amd not spending another dime on this machine i cut my losses today and purchased a new set went with lg front loaders never again will i... (read more)
★☆☆☆☆
“I bought this unit expecting it to last at least 20...”
Written on: 08/02/2010
I bought this unit expecting it to last at least 20 years trouble free. Control panel burned out at end of warranty. Bearings making lots of noise and wax motor should be replaced as advised from other forums. Never again.
What brand is a dependable stackable unit?
(read more)
☆☆☆☆☆
“MAH55FLBWW model purchased at Home Depot in Parker Co...”
Written on: 04/07/2009 by rburns2
MAH55FLBWW model purchased at Home Depot in Parker Co June 16, 2003. Oil is coming onto cloths from the washer. The articles on the web point to a faulty seals. This was a $1000 purchase and had a class action lawsuit in 2005 that we did not know about that has expired. (read more)
☆☆☆☆☆
“Had this maytag neptune washer for a little over one...”
Written on: 21/04/2009 by artcy74 (1 review written)
Had this maytag neptune washer for a little over one year. It still works just sounds like a jet is taking off in the laundry room when it spins. Repair man came today. Repairs will be over $800 which is covered on the warranty we had to pay $90 extra for. Since the repairs are over the cost paid for the washer they are only going to give us the $ back and discontinue the warranty. Now that is some way to back your product! Seem to me they want me to buy a different brand.
Now that I'm...
(read more)
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Showing 1 - 10 of 132 Reviews
★☆☆☆☆
“We purchased this Maytag Neptune Washer machine in...”
Written on: 18/04/2009 by NANCYswashingmachines
We purchased this Maytag Neptune Washer machine in '01. I was thoroughly excited to get it and loved it about the first year. Then the smell started, the mold smell, constantly. I called the small appliance store we purchased it from and he tried to help me many times with different way to get rid of the smell but it always returned. Finally the computer board just died and when it would go one way rotating and then stop to go another it would make a very strange sound so I knew it... (read more)
☆☆☆☆☆
“I bought the Maytag Neptune washer & dryer 6/2006,...”
Written on: 02/01/2009 by fireball012 (1 review written)
I bought the Maytag Neptune washer & dryer 6/2006, since then I have had the dryer drum replaced, the ballbearing & belt. My clothes do not get cleaned, very loud, does not spin out clothes, they are soaked. Takes 4 hours to do 1 load of clothes that still smells. There are always codes going off. The service calls have been poor. I spent 3300.00 on the set & pedal stools. I will tell everyone I know not to buy maytag. (read more)
☆☆☆☆☆
“From day one the Neptune has been a problem. Mold &...”
Written on: 24/09/2008 by tmmchugh (1 review written)
From day one the Neptune has been a problem. Mold & Mildew are present along with the smell. The Control Board & the rubber boot were changed under warranty. The repairs failed to correct the problem.
We are at wits end with this washer. Maytag was the best & that is why we purchased a Neptune. What a total disappointment this has been.
Unfortunately I had never been aware of the Class Action Lawsuit.
(read more)
★★★★★
“Top class products and service 10 out of 10. I have...”
Written on: 06/08/2008 by Ashnaldo
Top class products and service 10 out of 10. I have never ever had a problem with Maytag there appliances are top class and well worth there money I would recommened them to every one, and there customer service is top quality I have had one problem with my appliance in 27 years and they were quick to fix/repair the appliance within days at a good rate and there call centre staff were so helpfully and friendly. (read more)
★☆☆☆☆
“Would never recommend this washing machine to anyone. ...”
Written on: 30/05/2008 by rubie55750 (1 review written)
Would never recommend this washing machine to anyone. Very disappointed in it. Does not wash well, my old Montgomery that was 15 years washed better then my expensive Neptune. Not happy with it at all. (read more)
★☆☆☆☆
“This Maytag Neptune Washer is the worst product I ever...”
Written on: 22/05/2008
This Maytag Neptune Washer is the worst product I ever bought. It cost about $800.00 and was not happy after the very first load was washed! Washer is very loud, moves across the floor, and now the fabric softener dispenser doesn't work. The repairman says it would cost $650.00 to replace circuit board! No thank you, I will buy a new product! It will not be a "Maytag!!" (read more)
★★☆☆☆
“A friend told me that Maytag is a good brand so I...”
Written on: 08/05/2008
A friend told me that Maytag is a good brand so I bought fridge, Maytag Neptune Washer, and dryer all together when I moved into my new house in 1999. Up to now, my fridge had four time service calls, and washer had more than 5 times. Instead of doing trouble searching, Maytag technician changed circuit board and charged me more than $200 every time. Now dryer is showing another problem. The timer is not working and stops in the middle of cycle. I cannot wait to throw all three junks out. It... (read more)
☆☆☆☆☆
“After spending $1,000 on this Maytag washing machine...”
Written on: 23/04/2008
After spending $1,000 on this Maytag washing machine that I thought would be awesome, I'm taking a sledge hammer to it and taking it to the dump. No way will I repair it. It doesn't matter what you spend on a machine, they still break down and the more expensive they are, the more expensive to fix. (read more)
☆☆☆☆☆
“It is not only that the washer has a lot of just plain...”
Written on: 18/04/2008 by LAUNDRY IS MY NAME
It is not only that the washer has a lot of just plain bad design problems, the real issue is that I don't feel maytag provides quality service.
i am not planning to ever buy anything by maytag after this. we have a large family. I wash an average of 6 loads a day. I spent the extra money on this washer expecting a great product, I have been greatly disappointed.
I do not recommend this product.
(read more)
☆☆☆☆☆
“Mildew smell is horrific, even when the doors are left...”
Written on: 17/03/2008
Mildew smell is horrific, even when the doors are left open after each use. (read more)
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Showing 11 - 20 of 132 Reviews
☆☆☆☆☆
“We thought Maytag was a great brand name. But after...”
Written on: 24/02/2008 by madmatt67 (1 review written)
We thought Maytag was a great brand name. But after 11 years and repeated repairs we will no longer purchase a Maytag product again. We are retiring these two units to the salvage yard. Mold and mildew smell circuit board problems door switch failure that causes circuit board failure main bearings wear out constantly loud noise when in spin cycle (when it does spin) belt falling off pulley doesn't ring out the clothes leaves suds in the washer and door and doesn't clean clothes very well. ... (read more)
☆☆☆☆☆
“It turns whites GREY!!!!! My mom's Maytag lasted for...”
Written on: 18/02/2008
It turns whites GREY!!!!! My mom's Maytag lasted for 50 years and the whites still come out white rather than some shade of grey looking terrible.
I will NEVER buy another Maytag.
Rating: the above field does not go low enough a -99.
(read more)
☆☆☆☆☆
“I purchased my Neptune washing machine in late 2005. ...”
Written on: 27/01/2008 by murphy21us
I purchased my Neptune washing machine in late 2005. It is now inoperable and I will be having the garbage company come to take the useless piece of equipment away within the next week. My towels are all ruined. They smell like mildew and no amount of product has removed the odour. Unfortunately, my model is not one of the ones under recall, although this is clearly a problem with their machines. Probably waiting for all of us to replace them and trash the machines so they won't have to... (read more)
☆☆☆☆☆
“Personally I will never get a Maytag anything. ”
Written on: 20/01/2008 by Spycerwmn (1 review written)
Personally I will never get a Maytag anything.
I probably am scorned for life on any new front loading washers.
(read more)
★☆☆☆☆
“Washes clothes very well when working correctly. Does...”
Written on: 18/01/2008 by erock58 (1 review written)
Washes clothes very well when working correctly. Does not work correctly often. Too many problems with such a high price item.
too much mildue build up
water is not being pumped out of machine
(read more)
★☆☆☆☆
“Loud and unbalanced - even though I've had Service out...”
Written on: 08/12/2007 by kitkat62
Loud and unbalanced - even though I've had Service out 4 times to fix.
My clothes stink.
The Maytag Neptune Washer is terrible value for the money. I wanted the best and got the worst.
(read more)
☆☆☆☆☆
“I have always owned a Maytag machine. My first set...”
Written on: 17/10/2007 by jugarf
I have always owned a Maytag machine. My first set lasted for over 20 years, and was going strong when I sold my house. After owning the Neptune 4000, I will never own another Maytag. It is sitting here needing over $700 in repairs. The circuit board and door lock was already replaced after two years. The machine is now almost 7 years old and I am kicking it out the door. I have a service contract with GE and have been paying it for almost 7 years now, and you would think I would get... (read more)
★☆☆☆☆
“I have always believed that the Maytag name stood for...”
Written on: 06/08/2007 by annetteyoubet
I have always believed that the Maytag name stood for quality. No more! My model MAH6700A is such a disappointment that I am demanding a top load marchine- anything but Maytag. If I have to seek legal over this lemon I will. $2400.00 for a washer, dryer and the risers is enough incentive to seek legal action. (read more)
★☆☆☆☆
“I was never informed of the class suit, so claim date...”
Written on: 12/07/2007 by eevyruth (1 review written)
I was never informed of the class suit, so claim date is past. I am stuck with a $1000 piece of junk. You buy it to wash clothes, and they still smell! It is horrible to dry yourself with a mildy towel after a shower. You smell like mildew yourself. I have contacted the company several times over the past years and none revealed to me about the suit. They say nothing is wrong with the machine, i just need to maintain it, and leave the door open. I have never before known a machine that... (read more)
★☆☆☆☆
“Well, if you want to burn your money, buy a MayTag. I...”
Written on: 28/05/2007 by kazerooni
Well, if you want to burn your money, buy a MayTag. I am an engineer and I know the high quality vs low quality. Maytag Machines are the worst. They used to be good (remember the adds), but they compromised and came up with these machines that actually burn. Yes it is true, our May Tag washer smoked and we were luckily in the house to turn it off. We are now looking for other machines. (read more)
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Showing 21 - 30 of 132 Reviews
★★★★★
“Those ol' Maytag commercials still play in my mind,...”
Written on: 13/04/2007 by RusselRay (1 review written)
Those ol' Maytag commercials still play in my mind, and they still are relevant. (read more)
☆☆☆☆☆
“After being a die-hard Maytag buyer who believed in...”
Written on: 05/07/2006 by tkman (3 reviews written)
After being a die-hard Maytag buyer who believed in their products, I will not buy Maytag any more. I would have to see regular reports of their products lasting a long time with no repairs before I will buy Maytag again. I would not invest in Maytag either. I believe they are on the way out. (read more)
☆☆☆☆☆
“I bought my Maytag Neptune in July of 2000, after...”
Written on: 08/05/2006 by kaarina82 (1 review written)
I bought my Maytag Neptune in July of 2000, after going through 2 Kenmore top loaders in 10 years. I went with Maytag because my mother had a Maytag for 25 years that she bought used, and then after she moved into an apartment, she sold the Maytag to someone who continued to use it for 5 more years. I must say that Maytag isn't what it once was. As soon as the one year warranty was up, the motherboard went on this machine. Then, the motherboard failed again a year later, followed a few... (read more)
★☆☆☆☆
“I have had my Maytag Neptune MAH3000WW since '98 and...”
Written on: 04/05/2006 by mebecp (1 review written)
I have had my Maytag Neptune MAH3000WW since '98 and have had the same problems as the others. As a participant in the lawsuit against Maytag I received several months ago a purchase certificate of $400 for a new Maytag toploader. The certificate must be used within 24 months. My new problem is that Maytag is now saying they cannot "assist" me if I do not have the old machine to return to them. Nowhere on the purchase certificate conditions does it state that this is a requirement. I... (read more)
☆☆☆☆☆
“The door on the Maytag Neptune washing machine opens...”
Written on: 28/12/2005 by adisgusted (1 review written)
The door on the Maytag Neptune washing machine opens continually. (read more)
☆☆☆☆☆
“We were so pleased when our Maytag Neptune washing...”
Written on: 20/09/2005 by MHP (1 review written)
We were so pleased when our Maytag Neptune washing machine was new, but it has been a steep down hill run ever since.
First the main circuit board (a 10 cent resistor) just out of warranty.... they changed the design of the replacement board (ie they knew that had a problem), but refused to take responsibility ($350...ka-ching!). They "fixed" the smelly condition for 'free'.... AS IF! The only cure for the smell is a regular Clorox enema for the old Neptune. And now a main bearing...
(read more)
★☆☆☆☆
“We purchased a Maytag Neptune Washer 5 months ago at...”
Written on: 14/09/2005 by wolfpaw (1 review written)
We purchased a Maytag Neptune Washer 5 months ago at Sears thinking it was a quality product because of the Maytag name. The washer has now stopped spinning. I called the repair number on the warranty information, and was told it would take 2 weeks before they could send out a repairman. A local repairman that works on Maytag knew immediately what the problem was, particularly since they have had so many complaints about the Neptune machines. They suggested we not get the machine... (read more)
★☆☆☆☆
“I don't read many reviews about how poor a rinsing job...”
Written on: 04/09/2005 by mallured (1 review written)
I don't read many reviews about how poor a rinsing job the Maytag Neptune Washing Machine does, but once you know where to look, it is all too obvious. I use 1/2 the recommended amount of HE detergent, and there are still suds in the gasket by the door. If users take the time to look into the gasket, where the few drain holes are after each wash, you will notice suds. Not always a lot, mind you, but try rinsing long enough to get them out. I have spent over 4 hours of rinsing (no detergent... (read more)
★☆☆☆☆
“I only use high quality detergent specifically for...”
Written on: 02/07/2005 by smac1
I only use high quality detergent specifically for "high efficiency" machines such as the Neptune. My husband noticed in the last six months that the clothes just didn't smell clean,keeping in mind that even though it says it can wash more clothes, I'm not one to overload my washer. 2 days ago the machine would start to fill with water and that's as far as it would go. It would just stop and the display shows an 'Lr'. I'm still waiting for the repairman to call and schedule an appointment.I... (read more)
☆☆☆☆☆
“Maytag Neptune Washer - Almost everything--the bearing...”
Written on: 06/06/2005 by jakieboy1 (1 review written)
Maytag Neptune Washer - Almost everything--the bearing went out (serviceman wanted $700 for the bad bearing.) We kept the unit with the bad bearing and listened to howling noise from the street....then the mold built up in the barrel....the smell and inability to scrape off was horrific...to the belt breaking and after new one installed, newest one pops off with every load run. We are so disappointed in our 'last washing machine'--It is off to the graveyard this week, 6/2005 Sears was no... (read more)
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Showing 31 - 40 of 132 Reviews
☆☆☆☆☆
“I had always had a Kenmore washer & dryer until I...”
Written on: 09/05/2005 by LizW
I had always had a Kenmore washer & dryer until I married a "Maytag Man". My husband is an appliance repairman, and one day he came home with a new Neptune washer & dryer. I don't mind the dryer, but I HATE the washer. Often my clothes are still wet when I remove them. Sometimes it spins fast, sometimes it barely turns. He has even begun to detest it. Save your money. This machine is a lemon!!! I am going to get rid of it and get a Kenmore or Whirlpool. (read more)
★★☆☆☆
“I actually hate it. I read the reviews and read about...”
Written on: 09/05/2005 by MN5672 (1 review written)
I actually hate it. I read the reviews and read about the clothes being wrinkled but I ignored them because of the good reviews I had always seen about it. I cannot soak clothes overnite as I always did because for water saving purposes it does not fill up with water, it only puts in as much as it thinks you need. The clothes also come out VERY VERY wrinkled even in wrinkle control mode since they are kept very close together in order to save water. I am very upset with myself for not doing... (read more)
★☆☆☆☆
“Well fortunately I have only owned my Maytag Neptune...”
Written on: 27/04/2005 by tbcanady
Well fortunately I have only owned my Maytag Neptune Washer for 28 days and hopefully after I file all of their paperwork they will come and get it and refund my money. It ran fine until day 28 and then flooded my kitchen and utility room with water. It never shut down, which I understand it was suppose to do when it could not fill itself. Apparently the trim on the plastic part of the boot assembly, which is suppose to come off after it is removed from the mold was still there and after... (read more)
☆☆☆☆☆
“File your claims against Maytag for this Maytag...”
Written on: 11/04/2005 by mezhdu2rechensk
File your claims against Maytag for this Maytag Neptune Washer that they sold the public. Maytag products are generally inferior to other brands. Check the ratings. They are not now what your grandmother used.
I called Maytag today (4-11-05) and they refused to send a service man to work on the machine. Told me to just file my claim, and they will send me a coupon (about $100) to buy another overpriced Maytag Neptune. Be a sucker twice?
(read more)
★☆☆☆☆
“Bought the Maytag Neptune Washer along with an...”
Written on: 31/03/2005 by tim downs
Bought the Maytag Neptune Washer along with an extended warranty from Sears and they would not honour the warranty after we had a lot of problems with the unit. I will never do business with Sears again. (read more)
★☆☆☆☆
“Bought the Maytag Neptune Washer in 1999, had mold,...”
Written on: 04/03/2005 by 1a2b3c4d
Bought the Maytag Neptune Washer in 1999, had mold, motors, bearings and complete tub assembly go bad. With only two people in the house, it's hard to imagine how poor this design is. Maytag is like GM, they turn a deaf ear. (read more)
★☆☆☆☆
“Purchased both the Maytag Neptune Washer and Dryer in...”
Written on: 18/02/2005 by schuylkill (1 review written)
Purchased both the Maytag Neptune Washer and Dryer in June 1988, and everything worked fine for a while. I began to notice mold around the front door about two years later, and tried to clean it with bleach, but I couldn't get rid of it. In June 2003 I received a letter from Maytag asking if I had any problems with the washer, specifically with mold. I told them yes, I did. Shortly thereafter, I received a boot enhancement kit from UPS and instructions on how to get it repaired for no... (read more)
★★☆☆☆
“My Maytag Neptune was a wonderful gift right before a...”
Written on: 03/02/2005 by tlechel
My Maytag Neptune was a wonderful gift right before a new baby. Now, it is costing more than the child. My purchase was in the fall of 1998 and has gone through several replacements for mold. Now, the mold problem is fixed. Yet, I now am experiencing a new problem. It stops spinning leaving me with nothing but water. I called the Maytag service and was told it is now under recall, but I would have to pay a $105.00 service fee to see if that is the problem. I am tired of calling the... (read more)
☆☆☆☆☆
“We purchased the Maytage Neptune Washer and Dryer...”
Written on: 21/12/2004 by Butler (1 review written)
We purchased the Maytage Neptune Washer and Dryer system from a Maytag direct store about 30 days ago. The system is defective. The clothes come out so wringled that ironing of everything is required. We have always used Maytag and we have always before been very pleased. We purchased the Neptune and paid the extra money realizing that it would likely be the last washer/dryer we would buy. We have been very disappointed. I have isssued my UCC "Revocation of Acceaptance" and have told Maytag... (read more)
Oleta's Response to Butler's Review
Written on: 31/03/2005
My finding are the same, wrinkled clothes, jeans , pants, long sleeve shirts all tied into knots. No water filled into tub, dosen't clean stains at all, not enough water to dissolve powder detergent, not enough water to rinse any soap from your laundry. I have to add water and run the cycle twice.
Reply to this comment
☆☆☆☆☆
“Like many others we bought our Maytag Neptune Washer...”
Written on: 06/12/2004 by dmwhite8 (1 review written)
Like many others we bought our Maytag Neptune Washer three years ago. All of our clothes smell like mold, the door is disgusting. When I called Maytag about the mold problem they stated it was because I did not use bleach often enough and sent me a freshen up kit (sunlight dishwasher detergent). The lock was also acting up "sorry that is not covered under warranty". We filed the claim when it came and last night the washer finally quit. We are using our old washer brought up from the... (read more)
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Showing 41 - 50 of 132 Reviews
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202795_Cstewart's Response to 191077_tbcanady's Review
Written on: 21/07/2005
I bought my Top loading Neptune 4-30-05. The bleach and fabric softner has never dispensed, I washed a queen size mattress cover and tore the seal and inside of washer up. Call customer service - It'll be a week. So Service man came out- didn't have all parts- that will be another week. Finially on 6-23-05 he here. Did it fix it? Only the seal and inside. Call back to c/s this time I got sent to 5 different people, got screamed at and still have to wait a week. Come on this is a call back, not a new problem. Still not fixed 7-21-05. Machine and customer service needs an overhaul!!!