Blue Mountain www.bluemountain.com Reviews
Latest Reviews
★☆☆☆☆
“weak selection; technical issues”
Written on: 18/05/2013
Bad experience. automated reminders were off. poor selection. (read more)
★☆☆☆☆
“I managed to get my money back!”
Written on: 03/05/2013
On 4/1012 I paid the $ 19.99 to be a member. I never really used the service and completely forgot about it until I got another charge on my account. I called their "help" line and it is literally impossible to speak to a Live person. You get a recording that Makes it very clear that if you want to cancel, you can, but NO REUNDS! No pro-rating. So if you cancel you have to keep the service for another year. They do not send emails prior to renewing your membership and have nothing on... (read more)
★☆☆☆☆
“ecards will not open”
Written on: 29/04/2013
I Have tried for months for blue mountain to help me fix this problem. ecards will not open. They tell me to do this and that which i have done. no results. if you can't fix this problem i want my money back and cancel my account with you guys. (read more)
★☆☆☆☆
“Charges continue after service is cancelled”
Written on: 10/04/2013
Beware of Bluemountain.com. Their free service leads to credit card charges that continue even after they agree to cancel your membership. There are other more reputable similar businesses available. Avoid this one. (read more)
★☆☆☆☆
“It's impossible to use their invitations”
Written on: 30/03/2013 by LifeIsGood2013
I have a Blue Mountain membership and I tried to use a shower invitation...any shower invitation, but i couldn't get any (in English; I didn't try the Spanish one) to work. You cannot insert the name of the person it's for, or the date or location or anything. This is frustrating and disgusting. I even wrote to them, they never fixed it. (read more)
★☆☆☆☆
“Bluemountain.com e-card ”
Written on: 23/03/2013
BE WARNED! Their FREE TRIAL PERIOD does NOT exist. You WILL be billed, they will take your money and there will be nothing you can do about it unless you cancel the card. (read more)
★☆☆☆☆
“reversing an unwanted "paid" membership”
Written on: 14/03/2013
I was billed $19.99 on January 2, 2013. I did not want a membership, and later on was shocked to see that I had been billed for this amount. I need a credit to my account in the amount of $19.99, right away. Elizabeth D. Brown (read more)
★☆☆☆☆
“Have your credit card block them”
Written on: 12/03/2013
I had a one year membership, never authorized a renewal, so I was supposed to see another year. Cancelled my membership - and they were clear that there would be no refund. Tried to call - no human. So.... I called American Express, the credit card I used to pay, disputed the charge AND blocked recurring billing, which lasts for 4 years. I think you can do the same with other major credit cards. I hope I get my money back - but at least I stopped them from billing me in the future. (read more)
★☆☆☆☆
“Illegally charged my American Express card again.”
Written on: 11/02/2013
Years ago I cancelled my membership because I was dis-satisfied. Now, after several years they again charged my American Express card $19.99. I have put a cancellation through American Express. I would never recommend this company to anyone. They are just a bunch of crooks. (read more)
★☆☆☆☆
“CARDS DELIVERED LATE”
Written on: 08/01/2013
I had 2major problems that were not resolved. A card I sent had misspelled a few words despite me previewing it. The second issue was that 2 important cards were delivered 5 days late. After reporting this to them & asked for a refund they only addressed the refund issue. They said they only issue a refund during the first month. They never explained why the cards were late. The issue about misspelling was said to be looked into. This used to be a good company but don't trust the m.... (read more)
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Showing 1 - 10 of 57 Reviews
★☆☆☆☆
“BlueMountain is a horrible scam!”
Written on: 03/01/2013 by shayna99
If I could give them zero stars I would. This membership was cancelled almost a year ago, but it's obviously still open and I'm still being charged every month. I've contacted so-called customer service at least 10 times, and have never been given one direct phone number and email address of a higher level person who will both stop the charges and reverse the past, illegal charges back to me. The toll-free number always hangs up me, and almost all the responses customer service has emailed... (read more)
★☆☆☆☆
“DO NOT Use BlueMountain ”
Written on: 05/09/2012
If I could give them negative stars I would. I tried a 7 day free trial, which promised that if I cancelled within the 7 day period there would be no charge to my account. I cancelled within the 7 day period- they make you call an 800 number to do so - and got the confirmation, and yet I was charged $3.99 for the month. I can not get them to refund the charge. Not worth the hassle and feel as if I have been the victim of theft. (read more)
★☆☆☆☆
“HORRID...!!!! Buyer beware!”
Written on: 21/08/2012
[I detested even giving it one star.] I tried to get rid of this 'membership' for years! Truly. Even canceled my credit card but a new charge appeared on my new card! Sounds a little invasive and fraudulent, if you ask me. Let me make a very long story, short. Contact them at: 1-888-254-1450 and ask for "New Membership" as that's the only way you'll get thru to a live person. All other options refer you back to their site which will get you ABSOLUTELY NO WHERE. The person I spoke with was... (read more)
★☆☆☆☆
“Horrible experience”
Written on: 05/08/2012
I used their free trial once then ended up being charged $3.99/month for 8 months until I realized & called my credit card company to block any further charge. It's a scam. Stay away from it. (read more)
★☆☆☆☆
“WARNING”
Written on: 05/04/2012
Do not use Bluemountain.com, they are a credit card scam. When you pay for one month only, they start a monthly renewal charge without telling you. I had to cancel my credit card to end the charges. (read more)
★☆☆☆☆
“DO NOT sign up”
Written on: 31/03/2012 by DSinTX (1 review written)
This website is a scam. The free trial is not free and they will keep charging annual fee to your credit card. Cancelation seems to be impossible. I had to have my credit card company block this vendor. (read more)
★★☆☆☆
“Not free!”
Written on: 19/03/2012 by mhconner (1 review written)
You have to sign up for a free TRIAL which will convert to a monthly charge. This is not free! (read more)
★☆☆☆☆
“Blue Mountair Cards Rip-off”
Written on: 07/11/2011 by mspricky (1 review written)
This is one heck of a scam. There is no hope of finding a human being when you call their toll free number. The online help is non-existant. Cancellation is not possible. Their robot tells me I've cancelled yet I'm being billed -- One has to dispute with the credit card company - It appears they are in Ohio - perhaps a letter to the attorney general - and better business bureau - They certainly need a lesson in customer service. (read more)
★☆☆☆☆
“IT SUCKS”
Written on: 05/07/2011
I've tried to change my email address & it won't let me. Finally got a real person & was assured it was changed & that was a month ago, not changed. Can't find a phone number, emailed customer service 3 times, no answer & since I inactivated old email address can't even use that to get into my account. Will be interested to see if they try to charge me with another year. (read more)
★☆☆☆☆
“Cancel post trail period membership”
Written on: 16/06/2011 by eald (1 review written)
OH MY GOSH Just reading about how to Cancel your membership with Blue Mountain Ecards... as though I don't have more pressing and valuable things to do with my time I think I have been scammed!!! what a pain. never agin... Can anyone tell me what is a good way to go as I do not live in United states and cannot call them, is their a good email address WHERE THEY do answer in respect to your request.. Please HELP !!Has anyone had this experience and found cancellation possible from NZ.(... (read more)
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Showing 11 - 20 of 57 Reviews
★☆☆☆☆
“Just like everyone else says, this is a complete scam....”
Written on: 28/02/2011
Just like everyone else says, this is a complete scam. The first warning is how it says on the site that you MUST call to cancel your membership for "security reasons." It's impossible to get through to the right person to cancel your account, they will jerk you around, hang up on you, cut you off, ANYTHING to prevent you from canceling your membership and continue to charge you for it. The best thing to do is just call your bank and report it as a fraudulent charge. (read more)
★☆☆☆☆
“These are terrible people. This is a scam business. ...”
Written on: 25/01/2011
These are terrible people. This is a scam business. It's probably some low life living in his/her cellar with their greasy slicked back hair stealing peoples money. This must be the only way to make a buck nowadays. Maybe I should get in this business. I'd like to be able to get millions of dollars sent to me so that I could have other people pay my bills for me and get a free ride through life. There's no way to stop them, either. The police don't close them down. DO NOT APPLY FOR... (read more)
★☆☆☆☆
“The style and quality of the ecards available on...”
Written on: 22/01/2011
The style and quality of the ecards available on bluemountan.com are variable and range from very good to quite dreadful. But you can not knock the massive range they offer. Its a shame that their customer service is so poor. I am also a member of a website called www.katiescards.com who offer a small range of high quality ecards, but they could not be more helpful if you have a problem. If you like sending ecards it is worth giving theirs a look.
(read more)
★☆☆☆☆
“what can you say? ”
Written on: 23/12/2010 by neilyboy (1 review written)
what can you say?
these tricky SOBs just suck!
(read more)
Cromal Hill's Response to neilyboy's Review
Written on: 11/05/2011
I found this review not helpful because...it doesn't explain why the service rates only one star.
Reply to this comment
★☆☆☆☆
“Customer service sucks. I tried calling to cancel...”
Written on: 09/12/2010
Customer service sucks. I tried calling to cancel membership a few days ago and the number kept cutting me off. Today I got to a place where I'm at least on hold, but I've been on hold for 20 minutes now. This is ridiculous. It would be easier for me to close my credit card account. The only reason I gave it one star is because you had to give it something. (read more)
★☆☆☆☆
“ i was charged twice for a years service may 10 and...”
Written on: 14/06/2010
i was charged twice for a years service may 10 and then june 11.
this place is the worse i have ever saw.unable to talk to a live person.
i recommend american greeting cards.better service there.this place sucks.
never use this card thing but twice did not like cards.joan barnes
(read more)
★★☆☆☆
“At present, I am so mad at BlueMountain I wouldn't...”
Written on: 11/06/2010 by donsutton (1 review written)
At present, I am so mad at BlueMountain I wouldn't recommend them to a flea! I want to cancel the Create & Print portion of my membership as I never use it; tried to do it on line & they said I had to go to 1-888-254-1450; that number keeps telling me to go on line -- what a bunch of nonsense!!!!! It's pretty bad when you can't get a live person to talk to anymore. GET THIS -- I WANT TO KEEP MY BLUEMOUNTAIN ACCOUNT BUT CANCEL THE CREATE & PRINT PORTION -- DO YOU SUPPOSE A LIVE PERSON COULD DO... (read more)
★☆☆☆☆
“Ditto. They do everything possible to keep you from...”
Written on: 01/06/2010 by Sharoney (1 review written)
Ditto. They do everything possible to keep you from canceling.
I've called six times over the past two days. Their menu option is long and annoying and since you can't answer by pressing buttons, it doesn't always hear what you said correctly, and then you go back to the start. ARGHH. So, the first call got screwed up because I tried to answer when my option came up. Hung up and tried again. On the second call, by the time I waited FOREVER for each menu to finish before replying, then got...
(read more)
★☆☆☆☆
“I signed up for BlueMountain.com's free trial offer...”
Written on: 23/05/2010
I signed up for BlueMountain.com's free trial offer then cancelled after 5 days of my 15-day offer. I followed the necessary links to cancel and submitted my information. After 20 days, I was STILL charged the annual fee of $15.99. DO NOT use this website and DO NOT sign up for a free trial unless you plan on paying the annual membership fee. The company does not provide helpful service and will not reimburse anyone for charged membership fees regardless of cancellation status. (read more)
★☆☆☆☆
“Bluemountain is a total scam. ”
Written on: 13/05/2010
Bluemountain is a total scam.
You can try to get them to cancel (good luck))at 888-254-1450. when you get the recording, say "new membership" to get through to a real person. i got jerked around and ended up reporting it as fraud with my credit card company.
(read more)
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Showing 21 - 30 of 57 Reviews
★☆☆☆☆
“There are quite a few other smaller ecards sites out...”
Written on: 25/04/2010
There are quite a few other smaller ecards sites out there that offer a much better customer service and at a lower price than bluemountain. I have joined Jacquie Lawson's site which is great and also www.katiescards.com which has a slightly smaller selection of cards availabvle, but just as good. If you can not find the right e card on those websites why not try ojilie or some of the other ones out there? (read more)
★☆☆☆☆
“Total scam company. I wish I could give them no stars...”
Written on: 17/03/2010
Total scam company. I wish I could give them no stars at all. I signed up for their free trial thinking it would be easy to cancel but no - there is simply no way of contacting them, phone or otherwise. I had to close my bank account to escape this scum of the earth business, and no matter how many times I report them as spammers I cannot get my email unsubscribed or stop them somehow still getting through to my inbox.
If there's someone in the world that you really dislike, and I mean...
(read more)
★☆☆☆☆
“Blue Mountain e-cards is a horrible scam service. In...”
Written on: 21/12/2009
Blue Mountain e-cards is a horrible scam service. In their Terms of Agreement it states that you can cancel your membership and request a refund any time up to 30 days after your card was charged, but then they slip in this "free trial" language that says you can't get your money back after an unspecified free trial ends. Since it's never clear that you signed up for a free trial to begin with as soon as they charge your card you're stuck paying it. Don't even bother trying to call to... (read more)
★☆☆☆☆
“This company has become a total scam. There is...”
Written on: 28/11/2009
This company has become a total scam. There is absolutely no way to contact them with any customer service issues. I was a member for several years but now it is awful and I cannot get my money back, get anyone to resolve my problems or use the service. (read more)
★☆☆☆☆
“Customer Service does not exist so don't waste your...”
Written on: 27/11/2009
Customer Service does not exist so don't waste your time. Don't EVER sign up for a membership. There are no words to describe how despicable the policies of this company are. BE WARNED - YOU ARE AT YOUR OWN PERIL!!! (read more)
★☆☆☆☆
“I cannot reach a person to straighten out my account...”
Written on: 31/10/2009
I cannot reach a person to straighten out my account with the Blue Mountain
website.
(read more)
★☆☆☆☆
“Whatever you do, don't get involved with this scam...”
Written on: 26/10/2009
Whatever you do, don't get involved with this scam company. They have your money and no contact info. You can't even access the site once you have paid. Call your credit card company and cancel further annual payments from being stolen out of your account. All was well until I bought into the membership. The person(s) running this is a thief(s) in the lowest of orders. Someday he(they) will stand before their maker and give an account of their dirty games! This company is suppose to be... (read more)
★☆☆☆☆
“BEWARE of this site! Horrible customer service. They...”
Written on: 23/10/2009
BEWARE of this site! Horrible customer service. They automatically charge you and there is no way to get your money back or dispute the charge. Their 888 number is a run around which in the end sends you to their customer service email address. I have emailed them three times over the course of one month and have received NO response. (read more)
★☆☆☆☆
“I cancelled my subscription and they are still...”
Written on: 10/10/2009
I cancelled my subscription and they are still charging me a year later, i cannot get an email address to cancel. dont EVER sign up to blue mountain (read more)
★☆☆☆☆
“I triet to cancel my Membership,with no results.Im...”
Written on: 07/10/2009
I triet to cancel my Membership,with no results.Im realy upsett
(read more)
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Showing 31 - 40 of 57 Reviews
★☆☆☆☆
“DO NOT sign up for a Blue Mountain e-card "free trial...”
Written on: 28/08/2009
DO NOT sign up for a Blue Mountain e-card "free trial membership". You will be billed for a different service called "create and print". This is not made clear anywhere during the e-card "trial membership" sign-up process, and is instead buried in the terms of service. Boycott this dishonest company. (read more)
★☆☆☆☆
“Blue Mountain is a scam. They get your credit card...”
Written on: 25/08/2009
Blue Mountain is a scam. They get your credit card number and continue to charge you year after year with no useful information in regards to canceling your subscription. I only clicked one start because I had to! (read more)
★☆☆☆☆
“ Blue Mountain charge your acount 3mths be for its...”
Written on: 28/05/2009
Blue Mountain charge your acount 3mths be for its due and you have know way of finding out why............................................ (read more)
★★★★★
“Blue Mountain renewed my subscription without...”
Written on: 18/05/2009 by gladnews
Blue Mountain renewed my subscription without authorization. I requested my subscription to stop 6 months in advance of ending but they ignored my request. (read more)
☆☆☆☆☆
“I too cannot log into my account on Blue Mountain. I...”
Written on: 18/05/2009 by MSMMTM
I too cannot log into my account on Blue Mountain. I get the error message about cookies on 2 different computers. Even though I follow their instructions for allowing cookies, I still cannot log in. And there is no phone number contact or email to contact for customer service. I sent a card out a month ago from the same computer and all worked fine. Something has happened to their system and there is no way to contact them. (read more)
☆☆☆☆☆
“We had an account on BlueMountain.com and tried to...”
Written on: 10/05/2009
We had an account on BlueMountain.com and tried to send a Mother's Day card. When we couldn't, we assumed it was because maybe the account was out of date, so we created another account (another $20) and the same thing happened. The process takes the user around in circles and doesn't let you send anything. AND there is no way to contact anyone. Worst experience we've had. (read more)
☆☆☆☆☆
“Blue Mountain charged me the annual fee even though I...”
Written on: 21/04/2009 by runheatherrun
Blue Mountain charged me the annual fee even though I cancelled my account the same day I opened it. Navigating their website to find a contact number or email is both pointless and frustrating. Also beware of the automatic renewal of your account without notice after one year has passed. (read more)
★☆☆☆☆
“After finding my "free" cards from Blue Mountain, I...”
Written on: 30/03/2009
After finding my "free" cards from Blue Mountain, I went to "Sign up" for the one month free membership -- HA! Then they would not let me past a certain point in the process unless I told them how to BILL me! Some "free" service. I tried to back up then and erase all my details but they had them all by then, and sent me an e-mail saying the process was interrupted -- but it was a no-reply email and so they wouldn't get my reply if I tried to tell them why I stopped signing up! Nice cards... (read more)
★☆☆☆☆
“I cannot get signed on to my Blue Mountain account;...”
Written on: 22/03/2009
I cannot get signed on to my Blue Mountain account; I've followed their directions and still cannot access my account. I found no way to contact them now that I need help. The web site links take you around in circles. After reading others' reviews, I'm going to "TRY" to unsubscribe and call the money gone.
(read more)
☆☆☆☆☆
“Nice cards. Easy to use. Great results, can even use...”
Written on: 28/02/2009
Nice cards. Easy to use. Great results, can even use your own photos if you like. Every aspect of the website is good except for the way they treat you when you have a problem. I had service with Blue Mountain for over 3 years and when I got my credit card statement this month they had charged me $45.98. More than 3 times my normal renewal price. It took me over three hours to finally get a human on the phone and get the problem resolved. (read more)
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Showing 41 - 50 of 57 Reviews
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Martisullan's Comment
Written on: 22/08/2012
I have just started my journey of trying to get a refund and read this after the fact. I may use the New Membership step if this one fails.
With social network the way it is.... I think we could put them out of business if this is a norm for their business practices.