Have a picture of HSBC Telephone Banking?, please send it to us.
Picture courtesy of Ben Fuller.
| Customer Service | 1.5/10   |
|---|---|
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.5/10 |
Full review by
prunella
on 11th Sep 2008
User Rating : 0
Respect :
0
Bad Points: But then in approx 2005 their whole ethos seemed to change. We found ourselves in a situation where they held all of our (considerable) assets as security on a relatively small loan with them. They then pulled the plug and refused to continue the loan. It was very scary. Fortunately we had friends who lent us the small amount so that we could pay back HSBC and get our assets back. The really scary thing was, was that their was no one to talk to! We were passed backwards and forwards from dept to dept. Despite our complaints the issue was never properly addressed. As soon as we regained our assets we left HSBC. I would not want anyone else to go through the hell we did.
General comments: I banked with HSBC from when I was 18 up to age 54. Always found them very good and helpful.
Good for very simple transactions. Note that if you make an arrangement with your local HSBC manager, his instructions are not passed on to their mortgage dept, and in our experience are not honoured by them. We found that one dept is unable to talk to another dept and the customer can be held to ransom in the middle. Be warned!
prunella's review and ratings | 205 words
Review by
Guest.
on 27th Aug 2008
User Rating : 6
Respect :
0
Overall good response. Helpful service. Sometimes bit enoying. Locally based Call centres ( mainly UK). Not much call waiting to speak to advisor. Good helpful staff to cater for your needs.
Guest.'s full review | 44 words
Review by
Guest.
on 20th Jul 2008
User Rating : 2
Respect :
0
Really not a customer service. Good enough to make a transaction but would you need anymore than that... I have both account with HSBC and First Direct... Guess where I am making most of my business with... Funny to see the difference in level of service between 2 bank owned by the same people. Only major difference is that First Direct call centre is in UK (scotland I think).
Should give them an idea of what went wrong but profit seem to be more important.
Guest.'s full review | 88 words
Review by
Guest.
on 17th Apr 2008
User Rating : 0
Respect :
0
Lack of understanding from call center staff, not able to connect you through to your local branch to have that personal effect. A waste of time trying to get any real useful information.
Guest.'s full review | 40 words
Review by
qjess
on 7th Apr 2008
User Rating : 0
Respect :
0
I wanted to make an appointment at my LOCAL bank to see about starting up my own business.
Had to key in all my details & was given my bank balance - Goodness knows why! When I eventually got through I couldn't understand the lady as her accent was so strong & she couldn't understand what I wanted.
I gave up & drove the 5 miles into town to then queue for 10 mins to make an appointment!!!
Not very environmentally friendly & really left me wondering what has happened to the bank I once knew?!
I ...
qjess's full review | 108 words
Review by
Goblins
on 29th Mar 2008
User Rating : 3
Respect :
0
See above - so many mistakes made by advisors, i really hate phoning them if i have to speak to anyone (automated bit is great tho!); the calls take such a long time becasue of this.
Goblins's full review | 75 words
Review by
T43HUNTER
on 25th Mar 2008
User Rating : 1
Respect :
0
I have banked with Midland/HSBC for 22 years,telephone banking was not a problem until it went abroad. The staff at their call centre are not on this planet. They seem to be in possession of a standard stereotyped brain dead response prompt sheet. It is just not possible to talk any sense with them, customer care does not exist, long useless telephone calls do. Its sad really my advice to all is leave HSBC AND FIND A BANK WHERE YOU CAN TALK TO A PERSON WHO NOT ONLY UNDERSTANDS ENGLISH, BUT IS EN ...
T43HUNTER's full review | 101 words
Review by
Guest.
on 3rd Mar 2008
User Rating : 0
Respect :
0
Don't bother just go to your branch the support for telephone and internet banking is just no there.No telephone number to make complaints, No Telephone number available for Head office
Guest.'s full review | 32 words
Review by
artofohm
on 5th Oct 2007
User Rating : 0
Respect :
0
The HSBC Telephone Banking International Call center is based in Malaysia, and the staff were unfriendly and extremely unhelpful when I called.
artofohm's full review | 26 words
Review by
ayam666
on 23rd Apr 2007
User Rating : 0
Respect :
0
HSBC, please train your telephone banking customer service people!
Stop advertising a 24 phone banking service.
This is the first time and the last time I will use the HSBC phone banking service. I will close both my business and personal accounts and move to other bank.
ayam666's full review | 137 words
Review by
rph429
on 7th Oct 2006
User Rating : 6
Respect :
0
I used to work for HSBC, and I received a lot of complaints from customers when some of the call centre's were moved overseas and the branch external lines were cut off, but I still use the service myself, and I haven't had a problem yet. The guys on the phone are polite and helpful, even if you accidentally go through to the wrong department they'll quickly redirect you. I see on here a lot of people complaining about security numbers, but I've never had a problem with that either. The one time ...
rph429's full review | 150 words
Would you like to see a review that's not being listed?
