HSBC Telephone Banking Reviews

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HSBC Telephone Banking
0.7 stars
Average rating for this product is: 0.7 out of 5

From 1 rating and 14 reviews

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Average Ratings for HSBC Telephone Banking

  • Customer Service0.8 stars
  • Reviewer Ratings0.8 stars
  • Overall Rating0.8 stars

14 Reviews For HSBC Telephone Banking

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    An absolute nightmare trying to communicate with HSBC, just do not expect to receive what you have requested! When you receive the written communication it has a telephone number to ring in the case of difficulties, when you ring it you are told "you have rang the wrong number" 5 bounces later you are back to the beginning!

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    I've banked with HSBC personally for over a decade, and for nearly five years as a business customer. I've just opened a business account for a new business with Barclays - because HSBC's telephone and internet support has become a bad joke. Any electronic payment to HMRC is a nightmare; HMRC give you the sort code and account number that you need to make the payment, but you can't use them because HSBC have these pre-determined 'beneficiaries', with their own codes (eg HMRC CUMB) but you can no ...

  • Guest 8th May 2009

    Reviewer rating: 0 stars


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    HSBC phone banking in India is going to dogs. It sucks big time. Nobody wants to take the ownership . They transfer the calls back to IVR when dont have answers to questions. From a bank like HSBC it is very unexpected

  • prunella Rank: Sergeant 11th Sep 2008

    Reviewer rating: 0 stars


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    I banked with HSBC from when I was 18 up to age 54. Always found them very good and helpful.
    Good for very simple transactions. Note that if you make an arrangement with your local HSBC manager, his instructions are not passed on to their mortgage dept, and in our experience are not honoured by them. We found that one dept is unable to talk to another dept and the customer can be held to ransom in the middle. Be warned!

  • Guest 27th Aug 2008

    Reviewer rating: 3 stars


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    Overall good response. Helpful service. Sometimes bit enoying. Locally based Call centres ( mainly UK). Not much call waiting to speak to advisor. Good helpful staff to cater for your needs.

  • Guest 20th Jul 2008

    Reviewer rating: 1 stars


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    Really not a customer service. Good enough to make a transaction but would you need anymore than that... I have both account with HSBC and First Direct... Guess where I am making most of my business with... Funny to see the difference in level of service between 2 bank owned by the same people. Only major difference is that First Direct call centre is in UK (scotland I think).
    Should give them an idea of what went wrong but profit seem to be more important.

  • Guest 17th Apr 2008

    Reviewer rating: 0 stars


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    Lack of understanding from call center staff, not able to connect you through to your local branch to have that personal effect. A waste of time trying to get any real useful information.

  • qjess Rank: Lance Corporal 7th Apr 2008

    Reviewer rating: 0 stars


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    I wanted to make an appointment at my LOCAL bank to see about starting up my own business.
    Had to key in all my details & was given my bank balance - Goodness knows why! When I eventually got through I couldn't understand the lady as her accent was so strong & she couldn't understand what I wanted.
    I gave up & drove the 5 miles into town to then queue for 10 mins to make an appointment!!!
    Not very environmentally friendly & really left me wondering what has happened to the bank I once knew?!
    I ...

  • Goblins Rank: Corporal 29th Mar 2008

    Reviewer rating: 1.5 stars


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    See above - so many mistakes made by advisors, i really hate phoning them if i have to speak to anyone (automated bit is great tho!); the calls take such a long time becasue of this.

  • T43HUNTER 25th Mar 2008

    Reviewer rating: 0.5 stars


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    I have banked with Midland/HSBC for 22 years,telephone banking was not a problem until it went abroad. The staff at their call centre are not on this planet. They seem to be in possession of a standard stereotyped brain dead response prompt sheet. It is just not possible to talk any sense with them, customer care does not exist, long useless telephone calls do. Its sad really my advice to all is leave HSBC AND FIND A BANK WHERE YOU CAN TALK TO A PERSON WHO NOT ONLY UNDERSTANDS ENGLISH, BUT IS EN ...

  • Guest 3rd Mar 2008

    Reviewer rating: 0 stars


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    Don't bother just go to your branch the support for telephone and internet banking is just no there.No telephone number to make complaints, No Telephone number available for Head office

  • artofohm Rank: Staff Sergeant 5th Oct 2007

    Reviewer rating: 0 stars


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    The HSBC Telephone Banking International Call center is based in Malaysia, and the staff were unfriendly and extremely unhelpful when I called.

  • ayam666 Rank: Lance Corporal 23rd Apr 2007

    Reviewer rating: 0 stars


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    HSBC, please train your telephone banking customer service people!
    Stop advertising a 24 phone banking service.

    This is the first time and the last time I will use the HSBC phone banking service. I will close both my business and personal accounts and move to other bank.

  • rph429 Rank: Lance Corporal 7th Oct 2006

    Reviewer rating: 3 stars


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    I used to work for HSBC, and I received a lot of complaints from customers when some of the call centre's were moved overseas and the branch external lines were cut off, but I still use the service myself, and I haven't had a problem yet. The guys on the phone are polite and helpful, even if you accidentally go through to the wrong department they'll quickly redirect you. I see on here a lot of people complaining about security numbers, but I've never had a problem with that either. The one time ...