| Lender | Account | Description | Interest | AER | Overdraft | ||
| Overdraft Rate | Overdraft Limit | ||||||
 | Premier Direct Account | Earn a great rate of 6% AER (fixed for one year) on balances up to £2,500. | Monthly | 6.00% | 0.00% | £2,000.00 |  |
 | Premier Current | Enjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend. | Monthly | 0.50% | 0.00% | £2,000.00 | |
 | Natwest Advantage Gold Account | Enjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products. | Monthly | 0.25% | 18.49% | n/a | |
Average Ratings for Abbey National Telephone Banking
- Customer Service
- Reviewer Ratings
- Overall Rating
26 Reviews For Abbey National Telephone Banking
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Guest 2nd Oct 2009
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Terrible service, I keep getting cut off, once even heard laughing at the other end before they cut me off, are they just cutting people off for a laugh? Also, my account seems to get blocked nearly every three months due to some screw up their end, plus I've asked them twice to convert my account into a shared account and on BOTH occasions they told me it was complete, one took an hour of paperwork, passports the lot and even to this date, they have no record of this ever taking place! Hilareous.
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Guest 23rd Sep 2009
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After more than 20 years with Abbey I have finally had enough! They omitted to send my replacement card when the old one expired, causing me great inconvenience when I was booked to travel to USA the next day. Customer services apologised and I was given £50 compensation, but this does not alter the fact that the telephone staff as well as most of the branch staff are improperly trained and incapable of handling even minor complaints properly. Probably not the branch staff to blame, as the ...- Read Guest's review (133 words)
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Guest 19th Sep 2009
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Terrible Service with Abbey National Telephone Banking, no ownership of issues.- Read Guest's review (11 words)
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Guest 22nd Jul 2009
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I have been an Abbey customer for 20 years and am totaly exasperated after speaking to your call centre abroad to the point where I will go home tonight and make a decision as to whether I should change banks for my own sanity. Please can someone tell me today is only a one off. The comminication barrier with your call centre in India is dreadful the english grammer is awful to the point I felt embarrassed for the poor girl on the other end of the phone, if abbey wants to keep its customers I ...- Read Guest's review (110 words)
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bmsgharr 9th Jul 2009
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Emigrating to the USA set up an account with a foreign currency exchange service. Due to the delay in using the regular debit scheme I decided to use the CHAPS payment method. Total disaster. First they say I need to send various forms of ID (fair enough after all I am in the USA), then I call them to check up and they have not received the information. So I resend the information, which I did yesterday only to receive a phone call from the CHAPS/Telegraphic transfer centre that they did not rec ...- Read bmsgharr's review (227 words)
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Guest 8th Jun 2009
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Very poor telephone service. Over an hour trying to tell them that somone was taking money from my account via a cloned card. Had to call back five times as got cut off every time they tried to transfer me. Each time I had first to listen to a recorded voice telling me my money was safe with them! Fifth time I was told in no uncertain terms that they couldn't do anything as the fraud dept closed at 1pm. Unfortuantely they forgot to tell the fraudsters that so money will keep coming out until nex ...- Read Guest's review (185 words)
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jadeyydoe 1st May 2009
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I disliked Abbey National Telephone Banking very much. I had to call them up 3 weeks ago to ask them why they had sent my new bank card to a branch over 100 miles away from where I actually live for them to tell me they cannot mail it to me or to a branch that is close to me. So i had to drive 100 miles to pick up the card which ended up getting eaten by the machine straight after. I went to the bank (where I live) and asked them to send another new card straight to my house. It got sent to the ...- Read jadeyydoe's review (169 words)
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johnjrussell 26th Oct 2008
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I too am experiencing all of the difficulties and frustrations already described by Abbey customers so will not bore everyone by repeating them. However I am curious as to whether Abbey senior management are aware of this situation.- Read johnjrussell's review (38 words)
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Guest 31st Jul 2008
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What purpose is obtained by me inputting my 'card number', only to be asked again when someone 'finally' answers the phone?
The customer service seems to have no idea of the service operated by Abbey, I spent a good ten minutes trying to explain to an 'Abbey adviser' the details and working of Abbey's own automated 'Payment' system.
The adviser quickly loses track of any information you're trying to pass on, the advisers seem to be locked into a very narrow channel of thought and any advice giv ...- Read Guest's review (123 words)
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stevic 31st Jul 2008
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The customer service seems to have no idea of the service operated by Abbey, I spent a good ten minutes trying to explain to an 'Abbey adviser' the details and working of Abbey's own automated 'Payment' system.
The adviser quickly loses track of any information you're trying to pass on, the advisers seem to be locked into a very narrow channel of thought and any advice gives should be viewed with a very weary frown.
I've used Abbey for many happy years, at one time customer service was first cla ...- Read stevic's review (90 words)
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captainmoney 23rd May 2008
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I have banked with Abbey for years and am now gradually moving my money over to first direct. The telephone service is dreadful, if you need something done there is ALWAYS some problem, some reason why it can't be done over the phone. It is bureaucratic, unresponsive and no one knows what anybody else is doing. Appalling, it has got worse in the last couple of years as others have pointed out.Abbey National is a simple way to experience new heights of frustration, annoyance and rocketing blood ...- Read captainmoney's review (110 words and 1 comment)
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Guest 4th Apr 2008
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As each writer has explained Abbey are okay until you either want something rectified - poor service - poor customer relations - inconsistent with answers I have had a problem with my account for 5 months now a problem which can be simply resolved. I have spent more times on the phone and visiting branches than I can remember - it has cost me an absolute fortune in calls and time off work pursuing the problem. As soon as it is resolved I will be checking out and going else where- Read Guest's review (92 words)
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CarmenAllen 31st Mar 2008
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Could Abbey National Telephone Banking be any more painful and infuriating? I try to do as much banking over the internet but even that is proving unreliable. I intensely dislike having to type in so many numbers into the telephone keypad only to have to repeat them again when I FINALLY get through to a person. WHY?! The last 18 months have certainly seen a sharp decline in customer services. Very, very poor.- Read CarmenAllen's review (96 words)
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Guest 9th Mar 2008
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After 12 very expensive years & endless unauthorised charges we are extremely pleased to say ,"close this disgraceful account" you would not believe how many times we have been left frustrated because of total incompetence which includes non cancellation of Direct Debits when requested,extortionate charges applied because you have allowed debit payments to go through only to claim that there was insufficient at the time of process which is total nonsense & if not sufficient then you should not ...- Read Guest's review (241 words)
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VMGT 15th Feb 2008
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If you download the application form from the web, there is no form for second signatories. This had to be posted and to speed up matters I was advised to take my passport and the form into the local branch. A mortgage advisor invalidates with an incorrect stamp, a few days later I receive a letter of very English which did not make total sense stating that a Mortgage Advisor had unvalidated. The whole process starts again!
The application was submitted 21st January and I have still not receiv ...- Read VMGT's review (284 words)
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Guest 19th Jan 2008
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Oh my goodness, I have found exactly the same as everyone else. The service used to be fine but in the last 18 months it has been appalling. I am switching to another bank having been with Abbey for 26 years! I hate change so they have really had to go some to make me move but I'm fed up with it and am voting with my feet - or rather £.- Read Guest's review (69 words)
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Guest 5th Jan 2008
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The service of the bank is not good, is it because there just isnt enough of them working in the branches? Is abbey cutting back on staff?- Read Guest's review (53 words)
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Mr G Bhambra 3rd Jan 2008
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I have been banking with Abbey National since 1994 with no major issues that couldn't be resolved till now, around April 2007 I decided to cancel my debit card since returning from a holiday in Sri lanka for security reasons I was sent a card never worked and since then I have been backwards and forth with their telephone banking and popping into the local branch numerous times which I lost count now, and each person says something different. Which they have not been able to carry out a simple t ...- Read Mr G Bhambra's review (343 words)
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tasos 30th Oct 2007
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My friend has been trying for 3 months to correct his address details that they have changed magically by Abbey. Apart from the fact that he has a credit card that Abbey issued to him but never delivered to him along with late penalty fees for a card that he was not informed that he has and for which he hadn't got any statements either. He went to a branch in Brighton where he was seen by a lady who was covering for branch manager and after a week he found his address wrong again. He must have c ...- Read tasos's review (196 words)
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cazmcelwee
24th Jul 2007 Reviewer rating:
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After 90 minutes on the phone unsuccessfully on Saturday I am considering changing from my Abbey National account. I did get through when I selected another option, but as soon as I explained I wanted to discuss some disputed fees on my current statement I was put onto another line which, for a further 20 minutes this was not answered. I suspect because of the bigger fees issues currently getting covered in the media, they are refusing to discuss even current, inappropriate or queried fees. I ...- Read cazmcelwee's review (182 words)
Web Links
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Abbey National Telephone Banking Review in Telephone Banking at
Read Trusted and Unbiased reviews of Abbey National Telephone Banking in Telephone Banking Compare Abbey National Telephone Banking in Bank and Savings Accounts at Review Centre. ... Top Telephone Banking
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Yorkshire Bank Current Account Review in Telephone Banking at Review
Yorkshire Bank Current Account Review - Telephone Banking. Review of; Yorkshire Bank Current Account in Telephone Banking / Bank and Savings Accounts reviews at Review Centre.
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The Risks Digest Volume 22: Issue 81
Lack of Abbey National telephone banking security ... I hold an Abbey National account in the joint names of myself and my wife, but my wife's entry is still in her maiden name (so from the bank
catless.ncl.ac.uk -
Telephone Banking archive at Abbey National - My experience of
The Abbey followed the instructions to move the money, but only on my Current Account. They then proceeded to close my current account meaning I have no access to online or telephone banking.
www. switchtoabbey .co.uk -
Offshore Telephone Banking - Abbey International
Telephone Banking from Abbey International allows existing clients to make payments from their offshore bank accounts over the telephone. ... When you use the offshore Telephone Banking Service,
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Abbey: Telephone banking (Financial Services) : Plebble.com
My issue is with the telephone banking service whom I was obliged to ring 4 times in 2 hours in order to get my card unblocked. ... 8. National Home Study College -3.95
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Abstracts: Halifax plans web, telephone banking. Halifax's union
Halifax PLC is planning to make investments worth 100 million pound sterling (154.2 million euros) in Internet and telephone banking. ... Competition Commission, National Australia Bank Ltd
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Current Account - Compare UK Bank Accounts with FinanceComparator.co
Telephone banking is the term applied to specific provision of banking services over the telephone. ... Abbey National 1989 Converted to PLC now known as "Abbey", a subsidiary of Banco Santander
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Telephone banking security questions
If they know your phone number, it is very likely that someone at that telephone knows your DOB, so the security isn't ... The bank is Abbey National. When they call they ask for me, so I say ;
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FT.com / Personal Finance - Telephone banking marches on
There's an important distinction between automated telephone banking that customers don't much like and contact with a human call operator, which is popular. ... National Army Museum
www.ft.com
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