Halifax Telephone Banking Reviews

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 0 ratings and 6 reviews

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy benefits such as, free annual European travel insurance plus receive a share of £50 when you recommend a friend.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a

Average Ratings for Halifax Telephone Banking

  • Customer Service2.2 stars
  • Overall rating2.1 stars

6 Reviews For Halifax Telephone Banking

  • JLL13 29th Jan 2009

    Reviewer rating: 5 stars


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    Good Points: Very helpful staff


    Bad Points: trying to remember my security code!


    General comments: I use my Halifax telephone banking regularly, and I have always found the staff will bend over backwards to help me or answer tricky questions.

    I do however always skip to speaking to someone by pushing *0 rather than try to navigate my way around "push 1 for you recent transactions" etc!

  • Guest 25th Dec 2008

    Reviewer rating: 4 stars


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    I have moved to Halifax from a local bank and i think the telephone service is excellent, i understand security can hard but it makes me feel safe that my money is protected especially now that fraud is going up. Phone staff are friendly and always very knowledgable, they try to help with all situations and are happy to explain things that i dont understand.

  • Guest 13th Apr 2008

    Reviewer rating: 0 stars


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    Thick Belfast accents I find difficult to understand for any except the familiar. I am a New Zealander and have spent 15 years travelling the globe, settled in England only to find I cannot speak to the online savings service people because they cannot slow down their language to assist each other being understood and nor can they avoid being argumentative long enough to work out what they actually have to do to achieve basic good service.
    So put off with the delays and atrocious communication ...

  • pizzamargherita 15th Mar 2008

    Reviewer rating: 0 stars


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    Simply accessing the service is atrociously painful, especially for foreigners or anyway people who cannot work out the "security questions" that the terribly accented call handlers are asking.If you don't understand the questions, you "fail security" and your account gets locked. This means that you have to go to your branch with a proof of ID and a proof of address if you want to reactivate it. This is infuriatingly inconvenient if you are in the UK, but if you are abroad and need access to yo ...

  • beverlirhodes 24th Feb 2007

    Reviewer rating: 3.5 stars


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    Overall I am happy with the telephone service Halifax provide and I have been using the phone banking since it started, each year it improves.

  • emirazvy Rank: Lance Corporal 4th Dec 2006

    Reviewer rating: 0 stars


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    It just doesn`t work