Have a picture of Halifax Telephone Banking?, please send it to us.
| Customer Service | 1.8/10   |
|---|---|
| Overall rating | 1.8/10 |
Full review by
Guest.
on 13th Apr 2008
User Rating : 0
Respect :
0
Good Points: none
Bad Points: Customer service Account setup inaccuracy and inability to correct the errors without having to open brand new accounts
General comments: Thick Belfast accents I find difficult to understand for any except the familiar. I am a New Zealander and have spent 15 years travelling the globe, settled in England only to find I cannot speak to the online savings service people because they cannot slow down their language to assist each other being understood and nor can they avoid being argumentative long enough to work out what they actually have to do to achieve basic good service.
So put off with the delays and atrocious communication on the phone and in the local branch where their inflexibility to correct erros is resulting me in closing my two childrens new savings accounts only two days after them being opened.
Guest.'s review and ratings | 136 words
Review by
pizzamargherita
on 15th Mar 2008
User Rating : 0
Respect :
0
Simply accessing the service is atrociously painful, especially for foreigners or anyway people who cannot work out the "security questions" that the terribly accented call handlers are asking.If you don't understand the questions, you "fail security" and your account gets locked. This means that you have to go to your branch with a proof of ID and a proof of address if you want to reactivate it. This is infuriatingly inconvenient if you are in the UK, but if you are abroad and need access to yo ...
pizzamargherita's full review | 614 words
Review by
beverlirhodes
on 24th Feb 2007
User Rating : 7
Respect :
0
Overall I am happy with the telephone service Halifax provide and I have been using the phone banking since it started, each year it improves.
beverlirhodes's full review | 94 words
Review by
emirazvy
on 4th Dec 2006
User Rating : 0
Respect :
0
It just doesn`t work
emirazvy's full review | 15 words
Would you like to see a review that's not being listed?
