Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 05/05/2011
I have been a customer of Invest Direct since 2008 when they transferred my account from their private client service. At the end of March 2011 I received notification that that they had made a mistake in their transfer. They have taken £10,000 of shares from my wife's account and requested I buy £10,000 of shares to return to them, 30 months after their error. Some of the shares have since been sold and tax paid. We are expected to put right their full loss as a result of their mistake. If you… Read Full Review
Written on: 15/12/2010 by mamtaa (1 review written)
Since 2008, the services are still pathetic and no signs of improvement especially customer serviceds. It has been a harrowing experience in account opening which took more than 45 days, then when wanted to trade your relationship manager is never at desk. Moresoover at time of trade gets to know that Account is under suspension due to non availabiilty of financials which neither the account opening executive nor the back office thinks that it needs to be informed to the client. Absolutely… Read Full Review
Written on: 28/06/2010
I think they are comparatively new in the market and aggressively growing. In this phase when they are in process of changing from Il & fs to HSBC invest Direct, the things are bound to be little difficult. But when the set up is complete the focus should be more on service and being a world bank, chances are that they will defnintely improve by leaps and bounds.
My experience so far has been good however I still see more good things ahead for hsbc direct invest. cheers.......
Sidhart G… Read Full Review
Written on: 05/06/2010
HSBC share dealing service does not seem to be designed for trading, as between execution of order and the actual buy/sell price took ages. Which caused a higher entry price, they must look into completing trades faster otherwise I would not recommend this service to anyone planning on day trading… Read Full Review
Written on: 28/09/2009
I'm writing this review whilst waiting for my buy order to go through, 50 minutes so far, what a joke! The speed on HSBC Share Dealing is absolutely shocking and last week I lost 20% of my holding whilst waiting for my sell to go through. Short term traders avoid like the plague!!!… Read Full Review
Written on: 15/09/2009
Attempting to trade using Investdirect is like trying to suck a 12oz steak through a straw. I tried using it for a week quite recently and ended up smashing my laptop monitor as the server kept crashing, whilst my stocks were crashing, whilst I tried to trade. It owes me bigtime.
… Read Full Review
Written on: 28/08/2009
Its very easy to describe HSBC Share Dealing service.....pathetic.
Having recently purchased a small holding in several companies, I decided to sell one of my holdings. Now I'm not sure how quickly investors normally expect to complete the sale of their stock but I think 10 minutes is far from acceptable. During this 10 minutes, I lost 200% on the value of my stock. It goes without saying that I will be taking my holdings elsewhere before these incompetent idiots lose me even more cash… Read Full Review
Written on: 18/07/2009
investdirect is not even part of hsbc - as one would think - transfer of funds between an hsbc account and the service takes 3 days minimum. the service seems overall dated and not at all useful for day trading. the helpline or even to order via phone is mostly a lengthy process of waiting even outside trading hours. that the online service brakes down a lot makes that even worse. personally i had experienced that an online order wasn't carried out at the set level and i had been double charged… Read Full Review
Written on: 09/06/2009
I think there is a maximum of 2 people manning the telephone. There is a HSBC number to handle complaints, but nobody picked up the phone too. Terrible customer service. Takes on average an hour before you get to speak to someone on the phone, even after trading hours… Read Full Review
Written on: 28/05/2009 by vola35 (1 review written)
Took more than two months to open an account with HSBC Share Dealing, unavailability of customer service… Read Full Review
Written on: 08/05/2009 by xiedphdf (1 review written)
HSBC Share Dealing is all in all - pathetic. Simply unavailable for huge amounts of time and very slow when you do get in. Not a great number of "live" share prices as well. Plus, poor on features - forget being able to set a but/set for a price beyond today as well as understainding what other people have bid at. It's now or never...
Leave it well alone!… Read Full Review
Written on: 06/05/2009 by home123 (1 review written)
HSBC Share Dealing, twice in the last 4 week si have been unable to log in for the whole day.
this is the worst sharedealing service on the planet… Read Full Review
Written on: 05/05/2009 by bigtony12461 (1 review written)
The service is terrible.
I'd be out straight away was it not for the hassle of moving self select ISA, but I'm on with it now. I've spent the last hour trying to trade without success.
Do not use tHSBC Share Dealing if you are a frequent trader, it will drive you to insanity… Read Full Review
Written on: 27/04/2009 by maihaukachi (1 review written)
HSBC Share Dealing is not very good for trading short term. It seems this was designed more for investments rather than active trading. Problems are many:
1. Randomly decides not to find a particular index
2. Slow to log on
3. Randomly takes you to a page different to one you clicked on from a direct link
4. limit orders only valid for a day
5. you cannot cancel limit orders online
6. you cannot place stop orders
7. order execution is slow
8. doesnt give you the live value of your investments
9. doesnt… Read Full Review
Written on: 22/04/2009
HSBC Share Dealing has terrible service. Log ins are frequently refused due to technical difficulties. It recommends you phone instead (I did so and spent 15 mins one time and 30 mins another on hold with no answer). When I do ever manage to get logged in, there's a good chance it will crash on me before I can do what I need to… Read Full Review
Written on: 12/12/2008 by alnimmo (1 review written)
When I'm using the HSBC Share Dealing website it crashes frequently, "times out" every few minutes and is sometimes unavailable. Long time on hold when phoning. Limited number of US shares tradeable. On several occasions have wrongly claimed that NYSE listed shares are not listed or have been delisted.
Probably OK for occasional dealing in UK shares. Avoid for US shares… Read Full Review
Written on: 20/09/2008 by bhopalm (2 reviews written)
I found HSBC share dealing unreliable, unpredictable, live prices only for limited stocks, takes ages to get through on telephone. Avoid unless you want to only buy long term, and dont mind taking short term losses… Read Full Review
Written on: 08/09/2008 by bhopalm (2 reviews written)
HSBC share dealing website crashes, inaccessibility, slow, do not act on instructions, cant get though on phone...an utter disgrace… Read Full Review