Accord Mortgages Reviews - www.accordmortgages.com

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Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 19/08/2017 by Roman390 (1 review written)

They closed my direct debit leading to arears of my mortgage. When I complained they never acknowledged. Consequently my home has been reposessed. When negotiating a payment arrangement their response was placid, just continued sending the threatening letters. With no Empathy to my personal difficulties… Read Full Review

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★☆☆☆☆

“I've never worked with such a terrible mortgage provider ”

Written on: 04/08/2017 by Maximilian295 (1 review written)

For the last 10 months I've been trying to enact a transfer of equity of part of a property I own to another party. The 'underwriting team' keep coming back to me with questions which were already fully provided in my initial application form. Each time I call for an update I'm stone-walled an operator who claims to be powerless to do anything other than 'wait for an update from the underwriting team'. On the last occasion I called for an update I was told that the turnaround time was 12… Read Full Review

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★☆☆☆☆

“Still Waiting......”

Written on: 03/08/2017 by Efraind272 (1 review written)

Our Mortgage Broker put us in touch with Accord Mortgages, Sent all correct information which included Passports, DVLA Licence, Bank Statements, Council Tax Statement, for current address and HM Revenue & Customs documentation from previous address to prove who we are and that we have lived at both locations as residents, and some 6/7 weeks down the line we are no further forward from we had started??? Absolute Joke time consuming and pretty much at the end of my tether, giving them 1 more week… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 09/07/2017 by Moranaf118 (1 review written)

This is the worst mortgage lender anybody could ever use. I was introduced to this rubbish company by my mortgage broker as they do have competitive rates. What a big mistake, 6 weeks down the line,2 weeks post satisfactory valuation, still dont know if my application will be accepted or not. They keep asking for ridiculous information. For instance, despite knowing from day one that am self employed and work with various agencies, they sent a ridiculous reference form to one of the numerous… Read Full Review

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★★★★★

“Very pleased wifh the overall service ”

Written on: 04/07/2017 by Ouchi81 (1 review written)

Arranged by my broker... very smooth transition from Barclays to them. Fixed for 5 years... took equity out to pay of my home improvement loan. No fuss very help and straightforward experience. Only downside is as there is no mobile app to monitor payments. Website is there but security to login is soooo outdated. They should have a mobile app with a finger print easy access option like all the banks app using… Read Full Review

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★★★★☆

“Very quick indeed”

Written on: 17/06/2017 by ssMalloy377 (1 review written)

I looked around a lot when we decided to get a mortgage and with the odd chase call both LandC and Accord were bery good. From AIP to completion took 10 weeks so was very pleased with that..... They do require a lot of paperwork to justify your application but if you have everything in order it will not be an issue… Read Full Review

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★☆☆☆☆

“Avoid like the plague ”

Written on: 19/03/2017 by Anmu0102 (2 reviews written)

Was refers to this joke of a company via a mortgage broker.after all the paperwork was done they refused my mortgage as they said my house was worth £15k less than my neighbours even though my property is far modern and up to date.they have the iq of a Cornish pasty.avoid these idiots… Read Full Review

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★☆☆☆☆

“Contract of employment for S/E Partner!! Deserve a zero!”

Written on: 16/03/2017 by Kylee329 (1 review written)

Absolute shambles of Customer Service. We were re-mortgaging to them through a F/A, took 16 weeks for the underwriter who was a complete dimwit, to refuse on the grounds my husband did not have a contract of employment! He is self employed and has been for more than 10 years, he sub contracts to various firms, the latest one is personal Gross just under a thousand pounds per week for the foreseeable future. I have been employed for the last 29 years for the same L/A. She even wrote and asked MY… Read Full Review

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★☆☆☆☆

“Slow and I'm helpful”

Written on: 03/02/2017 by AngieSelf (1 review written)

After have improvements done to our house we need to increase our mortgage. They charged us a fortune in fees then decided they didn't want to extend lending on current products! Resulting in us having to swop mortgages and pay redemptions! Then were slow with communication to the new lender!!!! Avoid. If they are your only hope sell a kidney! Less painful in the end… Read Full Review

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★☆☆☆☆

“Stay well away.”

Written on: 30/11/2016 by SiatSi (1 review written)

Been paying 1178 per month for an original loan of 200.000 for the last 10yrs. They wouldn’t look at me for a re-mortgage as apparently I couldn’t afford a cheaper mortgage. (mortgage prisoner just google it) Luckily I came in to a bit of money and am in the process of re-mortgaging with Santander. This company are worse than criminals - stay well away !!!!… Read Full Review

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★☆☆☆☆

“Disorganised shambles”

Written on: 07/10/2016 by NatalyaMcConnell186 (1 review written)

We redeemed our mortgage after months of problems over a new fixed rate deal and still got a letter saying we had missed a payment after Accord had been repaid ALL the money. It included threats to our excellent credit score when we did not owe any money. Be very wary of this company as their customer service is non existent and I am registering a complaint with the Financial Ombudsman.I give one star only because there is no scope for nil… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 05/08/2016 by JefferyMaurer118 (1 review written)

Stay well clear high rates empty promises , will not help you at all, the only thing they're after is your house !! Mortgage brokers also hate them with a passion… Read Full Review

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★☆☆☆☆

“Inflexible”

Written on: 11/07/2016 by Jillianz363 (1 review written)

Our fixed rate mortgage deal is due to expire and we asked about a new one which we hoped would be based on a lower loan to value ratio as the property has gone up in value substantially since the original mortgage was given. However they will only use the historic valuation unless we pay for a new one,or wait until they write to us a month before the deal expires, which of course cuts down the time available to switch to another provider.They only use online valuations so why not update this… Read Full Review

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Staceskie's Comment

Written on: 04/08/2016

They don't use an online mortgage valuation, they use the HHPI which updates every quatre and is based on houses of similar build in your area that have sold. They only charge for another valuation because the valuer charges them for this.

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★☆☆☆☆

“HIGH INTEREST RATE ”

Written on: 03/05/2016 by guPurcell64 (1 review written)

this company has refused to reduce our interest rates from 8% that we had in 2006 and they say because w had missed some payments along the way . they refused to give us capital repayment because we must pay for 24 months without missing anything ,in spite of us having caught up with the payments. ROBBERS ROBBERS ROBBERS… Read Full Review

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★★★★☆

“No problems at all.”

Written on: 20/04/2016 by ReaganDuncan (1 review written)

13 working days from application to offer with less than straight forward finances. Our broker had to put some work in with them though. If your case isn't 100% on the money you might have problems. Overall very happy although can appreciate that if your broker isn't top of their game your application could become problematic. Accord do ask for war and peace… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 06/04/2016 by Dobson262 (1 review written)

Would not recommend due to the fact that they are incompetent… Read Full Review

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★☆☆☆☆

“Incompentant, Slow”

Written on: 30/03/2016 by Leandros264 (1 review written)

Incompetent & Slow Very slow to deal with anything & terrible customer service… Read Full Review

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★★★★★

“Spoke at length with an advisor and he was...”

Written on: 30/03/2016 by Roger_Crabtree (1 review written)

Spoke at length with an advisor and he was professional, polite and completely up-t0-date with the new government policies. I had to move in with my Mother as a 24 hour carer and he was empathetic about my circumstances regarding leaving the property empty or letting it to someone with no property. I appreciate the 1 - 1.5% raise in interest charges and the £72 admin fee is just to make money but such is life. I would like to thank him for his candor and honesty through out the call. … Read Full Review

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★☆☆☆☆

“Unashamedly Disgraceful”

Written on: 23/03/2016

I'm a mortgage broker with over 30 brokers in the same company. Many of us will never approach Accord again regardless if their product looks best for our clients. Accord accept cases in principle and decline them last minute, often after fees have been paid and significant time lost. My most recent case was declined at offer stage for reasons which aren't stated in their published lending criteria. When I questioned the reasoning behind that particular policy, their response was "I don't… Read Full Review

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★☆☆☆☆

“Worst Bank ever in the whole world”

Written on: 23/03/2016 by ArnavRoy (1 review written)

Worst Mortgage company ever. They will take your money away and wont offer you Mortgage. They asked me one million question and documents etc.. and in the end ask more and more and guess what even more. After providing all the information they asked for more info, at that point I just went to a local bank and got my Mortgage approved in two weeks. This company is a scheme so my advice don't waste your time. I wish I had read all the reviews before I applied… Read Full Review

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