Accord Mortgages - www.accordmortgages.com Reviews
Latest Reviews
★☆☆☆☆
“Accord Mortgages suck, and I mean REALLY suck”
Written on: 23/05/2013 by ashfieldone
I wish I had found this website before applying with Accord Mortgages as it would have saved me a lot of time, stress and money. They just ask for more and more information, despite satisfying all their requests at the time of making an offer in principle, i.e. they are great right up until you give them some money. After 3 months!, we had the valuation done, no problem with LTV, rental yield, all good. We applied for a Buy To Let (BTL) Mortgage. However, a 'comment' from the valuer about... (read more)
★☆☆☆☆
“avoid at al costs”
Written on: 21/05/2013
they are very very slow - they ask information week by week rather than all in one go so you waste 5 weeks and then they take other couple of weeks to assess it - avoid !!!!!!!!!!!!! there are better lenders - hope accord improves in the future but for now they are very bad and wasted so much of our time !!!!!!!!! (read more)
★☆☆☆☆
“Unprofessional”
Written on: 19/05/2013 by darren0307 (1 review written)
From a credibility perspective I can start by saying I have been a qualified accountant for 25 years and been a company director for the last 15 years with excellent credit history and no debt other than my current mortgage. My girlfriend owns a successful business and also has excellent credit history and no debt. We were asking to borrow three times my current income even before adding my partner’s income and contributing a healthy deposit to the new property. What could go wrong, we... (read more)
★★★★★
“NO PROBLEM IF YOU GIVE THEM WHAT THEY NEED”
Written on: 13/05/2013 by David132uk (1 review written)
I recently applied for a mortgage with Accord via my mortgage broker. I had read what was required from me before we submitted my application i.e. 1 - 3 payslips 2 - 1 bank statement 3 - Survey All of this was submitted with the application. Before applying I read the reviews and wasn't sure if I would be accepted. within 11 days from the day of the full applicaiton being submitted I had my full mortgage offer. My situation was straight forward. I had a 10% deposit, full time employment... (read more)
★★★★★
“No problems atall !!!”
Written on: 10/05/2013 by happywithservice
Dont read all these bad reviews and be put off - I read them and panicked, accord staff were lovely heplful and so friendly , they asked for lots of paperwork and evidence of earnings etc but nothing un-expected, OVERALL BRILLIANT SERVICE !!!! all sorted and offer out within a few weeks. (read more)
★☆☆☆☆
“Nonsense requests for more and more evidence”
Written on: 04/05/2013
Avoid Accord. The company administrators constant requests for more and more evidence of owing my previous property was ridiculous to say the least. They wanted copies of letters from 2 years ago....from anyone as proof of address. A letter from a friend would have sufficed, what nonsense. They wanted more and more information to the point of absolute frustration. Waiting 7 weeks for decision, only to be told today that my solicitor isn't on their list of approved solicitors so they now... (read more)
★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 30/04/2013
Wholly unprofessional. With hindsight I now understand that Accord, for whatever reason, did not wish to lend. So why not say so? Instead Accord dragged out the application process and to add more delay Accord demanded letters from various despite having the same information in original documents first sent. As so much time elapsed the property purchase failed and all my time and work wasted. Had Accord been honest and professional in the beginning I would have searched for a replacement... (read more)
★☆☆☆☆
“Terrible Company”
Written on: 26/04/2013 by adamfinebloke611
Initial product suited us, when the 2 years had expired they found reason after reason to tie us in. Stupid reasons about electoral registers, fees for everyrthing. Intrest rate shot up at the same time as the Bank of England reducing their rate dramatically. Barriers everywhere making it difficult to get away and a charge for everything. Once they've got you, they try to screw you. Horrid company, don't deal with them. (read more)
★☆☆☆☆
“DO NOT USE!”
Written on: 19/04/2013
Accord mortgages are a joke. They have been processing our mortgage application for a month and a half and seem to be making one mistake after another. They informed us that we could not have a mortgage as we were not on the electoral register. It took us five minutes to phone up the electoral register to find out that we are indeed on the national register. If they will not give a mortgage to a RAF officer and a doctor with no debt, who will they give a mortgage to? I will definitely be... (read more)
Bobting's Comment
Written on: 09/05/2013
I today have just ceased my application with Accord, I wish I had read this earlier.
I had them state my commute was 415 miles, I work for a very well known Mobile company which one of its trading offices are in Glasgow. 5 million people in the UK work from home as do I wake up to the 21st century accord!
I provided them the same information on 3 separate occasions including a visit to a sister company Chelsea. all of which became more and more ridiculous.
last one was my proof of residency two years ago wasnt good enough, its only a letter from the Tax office, but hey what would I know..... 7 weeks wasted!!!
Do they actually have any money to lend...
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★☆☆☆☆
“This company is a joke”
Written on: 12/04/2013 by hits641561631
They asked us to pay for the survey and then declined the mortgage. Reported to ombudsman. Stay away. (read more)
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Showing 1 - 10 of 102 Reviews
★★★☆☆
“Took a while but got an offer in the end”
Written on: 03/04/2013 by StuWoodward-Black
Hi, We have just received a mortgage offer from Accord. They state on the website the average time from application to offer is 17/18 working days. From our experience it was 7 weeks in total. They asked a few basic questions in the first couple of weeks (needed bank statement, then wage slip then in the 4th/5th week they asked about my commute to work (how long it took and how many miles). Once they had everything they needed it took a week or so for the underwriter to make the offer. I... (read more)
Bigrabbit66's Response to StuWoodward-Black's Review
Written on: 20/04/2013
That's pretty standard. They are completely incompetent. I just hope for your sake you never need to deal with them in any way about your mortgage. I guarantee that they will make multiple mistakes and you will be left frustrated and angry.
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★☆☆☆☆
“worst company i have ever dealt with”
Written on: 17/03/2013
I took out a mortgage with Accord two years ago. I have found a new more expensive house and agreed a fee a month ago. I phoned them two days after the sale was agreed verbally. They won't do anything by email and only on the phone 9 to 5. In order to port the mortgage to the new house the lady said she could only offer me a very high rate ( 5% above BOE base), but that she could give better rates to a broker. I contacted a broker. Accord told him they needed a form giving permission (... (read more)
★☆☆☆☆
“Don't go there”
Written on: 14/03/2013
I have been with Accord for 8 years, used this company as recommended by my broker, all seemed good, got the mortgage we equired at the time. Since then they have tied us in twice and never given any sort of reduction when the banks of England reduced their rates, looking to move now and they are so unhelpful, even offering to extend my repayment mortgage to reduce my payments, yeah right, I only rang them for a settlement figure! Avoid at all costs (read more)
★★★★☆
“No problem”
Written on: 13/03/2013
Had our mortgage authorised within 2 days. They instructed the valuation promtly, and had our offer with 10 days of that. We didnt read any reviews until after we had recieved our offer, but were very surprised to read the noone had a good word to say. We experienced no problems at all. (read more)
Annoyed06's Comment
Written on: 17/03/2013
Wait until you have a problem, then you'll see a completely different side of the company!! I've been trying to get advice & help from them for over 12 months & nothing has been forthcoming except a repossession order despite everything I and my solicitor have tried to do. AVOID THEM LIKE THE PLAGUE!!!!
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★☆☆☆☆
“poor service - do not use ”
Written on: 04/03/2013 by s4321
I have had all the same problems as everyone else.......accord have dragged the process out from start to finish. Asking question after question leaving weeks gaps in between. Wanting extra surveys carrying out which cost £400+. Keep you waiting around for answers , saying they need more time when you chase them. Losing your information. Not following their timescales at all!!! What poor service. Do not use!!! (read more)
★☆☆☆☆
“Avoid ****PLEASE READ****”
Written on: 28/02/2013 by p1ssedoff
We picked accord mortgages on the basis of a competitive rate deal on offer. Unfortunately I'd taken the approach that if the rate was competitive it was good enough for me. WRONG!It turns out how good a mortgage provider is to deal with is VERY important, not just the rate. We paid our application fee including extra to have a homebuyers survey done, and a week later our mortgage offer was issued. The problem was our mortgage offer was basically useless! It included requests (conditions... (read more)
★★★★★
“Not all bad”
Written on: 15/02/2013
I'm a independent mortgage broker who deals with the whole of market. I deal with Accord quite often as well as around 25 other lenders on a regular basis (obviously depending on client and rates etc). I have read the reviews on Accord as well as other lenders and to be honest I'm not too surprised with some of the comments, but if you read them most of the bad one's have gone through brokers like myself. Part of my job is to make sure that clients fit with the lender before anything is... (read more)
Bigrabbit66's Comment
Written on: 21/04/2013
This is incorrect. They are incompetent to the "n"th degree! It took them 6 weeks to even speak to my broker. They lose information all the time. Won't do anything on the phone or by email. Everything is done by snail mail. To get a letter back two weeks after my letter to them saying we need a certified copy of your passport and a new copy of your signature when I am trying to buy a house is not good enough. They have my mobile number and email address. Someone could have called me. Then I checked my files and they had asked for the same only a year ago. So they lost the previous copy of my passport. Awful company. Stay away
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★☆☆☆☆
“Complete time wasters”
Written on: 08/02/2013 by Jon1982231235
Please stay well away from these people! went through a brooker as their rates are pretty competitive, had a mortgage approved and thats when the fun started... kept dragging their heals wanting more and more information that was so trivial it was unbelieveable. Rather than ask their questions in one hit they would ask obe at a time and take an age to come back with their next question. Dragged it out for so long but finally accepted but by that time we had got another. Wasters with worst... (read more)
★☆☆☆☆
“THANK YOU ”
Written on: 15/01/2013 by Lawyersreview
For providing all your reviews. I'm so very glad I took time to read them all as I was seriously considering applying for the YBS most recent 1.99% BTL rate. I will most definately now be taking my business elsewhere. (read more)
★☆☆☆☆
“A complete bunch of idiots - do not go near them. No...”
Written on: 08/01/2013
What a joke!! I applied for a 75% mortgage via my broker and was given agreement in principal pretty much immediately. There then followed several trivial questions all of which were answered to their apparent satisfaction. A formal offer was promised on several occasions but which never actually materialised. Finally, having been chased up by my broker on the umpteenth occasion they decided today that as a result of a 'quality review' they would not now be offering a mortgage. 'Quality... (read more)
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Showing 11 - 20 of 102 Reviews
★☆☆☆☆
“One star is too much!”
Written on: 07/01/2013 by Henshall333 (1 review written)
This company is a disgrace. If you believe that a good customer service is essential, then avoid this company like the plague ! (read more)
★☆☆☆☆
“Definitely a big NO ENTRY sign”
Written on: 07/12/2012
Absolutely shocking 'organisation', how they can operate is unbelievable. Question after question and still after 3 weeks no decision made. In the end went back to our current bank First Direct got an offer within two working days. Do not consider this company, all the reviews I have read are spot on (the bad ones) I only went to find out more about them last week as I thought I was in good hands with my broker but shocked out how the broker even thought to set us up with this appauling... (read more)
★☆☆☆☆
“very poor indeed, steer clear ”
Written on: 27/11/2012
this company seems to excel at taking your money and hooking you in with the intention of provding a mortgage, then loses your information, asks for further information while all the time confirming that ther is no problem with your mortgage application, we gave them over £350 for a drive by valuation and still have had no joy. We have had no trouble obtaining mortgages in the past and have an excellent credit rating. Our mortgage broker should have done his home work on the reviews as... (read more)
★☆☆☆☆
“Unprofessional”
Written on: 27/10/2012
I had the misfortune of being recommended this company by my mortgage broker. I was looking to borrow around three times my earlings, certainly nothing out of the norm. I have perfect credit and have a substantial deposit. It took seconds to have the mortgage loan amount agreed at which point they took my £100 fee. My broker would contact them daily asking for a response, every time they advised him it would be 'tomorrow'. Then after far too long, they turned my mortgage down. I beleive... (read more)
Metcalfes's Comment
Written on: 25/11/2012
Yes steer clear of them, we are having a similar experience, it beggars belief that a mortgage broker could even recommend them to customers, I would also steer clear of any mortgage broker who does not do their homework on the reviews, so saving a lot of trouble and heartache for all concerned, we have written a letter of complaint to Accord draughted by our mortgage broker threatening to report them to the financial ombudsman if we do not get a response and will then take it further, it took months of repeated requests for more information when we were assured that the mortgage had been approved subject to additional information, which we provided and they lost ha ha and we had to provide it all over again. we have an excellent credit rating and have never had any problems obtaining mortgages in the past, just an unfortunate incident of entertaining a poor mortgage broker.
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Broker2000's Comment
Written on: 31/01/2013
It is not up to the mortgage broker to search review centres. Being a broker myself I am happy to recommend a lender who has given good service in the past. We try to recommend the best deal and lender for the client, and then assist the client through the process. If a lender has constantly provided us with poor service we can justifiably not recommend the lender. But don't blame the broker when he or she is only trying to get the best for you
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Metcalfes's Comment
Written on: 25/11/2012
YOU HAVE ALTERED MY REVIEW WHY
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★☆☆☆☆
“Just say no - we really don't care anymore!”
Written on: 19/10/2012
This lot really are frustrating beyond belief, they cant even tell you 'no' in a timely manner. I feel sorry for our Vendors, the house has been off the market and back on again 3 times now all down to Accord's dithering. Our lives have been a complete roller coaster for over 4 month's now, the only reason we havent pulled out before now is because we were 'conned' into paying application and valuation fee as the application had apparently been approved by the underwriter and offer was... (read more)
★☆☆☆☆
“Nightmare!!!!!”
Written on: 15/10/2012 by PATHETIC
Please,please,please for the sake of your sanity do not touch this company with a barge pole.We put our application in on July the 20th and had it pre-approved,back and forward with endless amount of info to which they were eventually satisfied with and paid the application fee,credit perfect,salary more than enough then had our application declined 3 months later,no specific reason,the turmoil this company put you through is border line sick!!!!!!!!!!!!!! (read more)
★☆☆☆☆
“Stay Well Clear”
Written on: 10/10/2012
I applied for my mortgage in May 2012 and following a lengthy application process, where initially I gave them my last 6 month's pay slips, bank statements, passports and utility bills, they finally completed their decision process yesterday 9th October 2012. Of course they took the booking fee off me in June and obviously I was pre-approved, I have a good credit history (no late payments, no CCJs), a household income of over 100k but I was declined. The decision to decline was not... (read more)
★☆☆☆☆
“Accord mortgage farce.....”
Written on: 21/09/2012
I am an independent mortgage broker (whole of market) and have worked in the industry for over 25 years and throughout this period you see lenders underwriting requirements constantly change. So you accept that at times a case your experience, lenders guidelines/affordability calculators lead you to believe would pass is subsequently declined. However when it comes to Accord I have just given up trying. The lender appears from time to time with some highly competitive rates so every few... (read more)
★☆☆☆☆
“Inquisition Application Process”
Written on: 12/09/2012
Applied for an £80,000 mortgage. Cancelled my application because I became frustrated and insulted with the length of the application process and the intrusiveness of the information requested. I would not recommend Accord to anyone. (read more)
★☆☆☆☆
“Stay away!!!”
Written on: 04/09/2012 by Irishminds (1 review written)
I have had a mortgage with Accord for ten years. They are a nightmare. No matter how much I pay off my mortgage (tens of £1000's) I am always just above the 75% Loan to Value. Seven years ago I took out an additional loan so now my mortgage is in two parts (Self cert & Full Status). The Self Cert part is much more expensive than the Full Status part). I accidently paid £20K off my full status part and not the Self Cert part. I wrote to them explaining my mistake and asked them to... (read more)
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Showing 21 - 30 of 102 Reviews
★☆☆☆☆
“FALSE HOPE, KEEP AWAY!”
Written on: 02/09/2012 by nl8730
Keep well away and if your in the process of going through these do NOT bother! My credit is excellent (990 on experian), 30% mortgage deposit, impeccable credit history but declined due to high risk! When asked what the risk was they didn't tell me! Absolute joke of a company, had me waiting 8weeks for this decision and a wasted footprint on my credit report. Keep well away! (read more)
Mortgagebroker's Response to nl8730's Review
Written on: 04/09/2012
Accord carry out a search which does no leave a footprint on your credit file so this will not have affected your credit score. In addition a lenders credit scoring system is very different to what a credit reference agency takes into account. For example a lender will include in their credit scoring process such things as the type of job you do and the length of time you have been doing it, so even if you have a score 999 with a credit reference agency doesn't mean a lender wants the type of buisness fitting your credit profile at this moment in time.
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Ericblair's reply to Mortgagebroker's Comment
Written on: 07/11/2012
you know all that when you take the information. You still take the fee. And then turn everyone down.
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Mortgagebroker's reply to Ericblair's Comment
Written on: 08/11/2012
I don't charge a fee...I only get paid by a lender when a mortgage completes.
Whilst some mortgage lenders do charge an upfront fee (for example Accord) to assess a mortgage application, and an application can be declined with the loss of this fee, if your mortgage broker has got accurate information from you and carried out a credit check with the lender before submitting the application there should be no reason for the lender to turn it down (unless your circumstances are not as expected at the time of the inital check (for example irregular income such as overtime being less than expected)).
Very few of my customers applications are declined as I won't submit an application unless I have a high degree of certainty they will be accepted.
My advice is to use a broker who doesn't charge a fee (or if they do only when they get you a mortgage offer).
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★☆☆☆☆
“Agree in Principle, take your money, then delay and...”
Written on: 29/08/2012
Trying to get a mortgage resulted in months and months of delays. Every piece of information supplied seemed to require single-word explanation of content. Everything supplied resulted in more being requested. No understanding of childcare vouchers, they cannot understand payslips, do not take into account rental income, don't care about savings. They take money for surveys which are not done, and delayed until the product expired. THREE TIMES. Communication is abysmal. They take in... (read more)
★☆☆☆☆
“The great pretenders”
Written on: 03/08/2012
This lot could not run a bath, the have too many in experianced staff and no leadership the company,they lack good managers and should employ real underwriters that care , dont touch them with a barge pole is my advice. They pretend they want to lend but when it comes to the crunch just try to find excuses to turn you down. (read more)
★☆☆☆☆
“Rip OFF”
Written on: 02/08/2012
5 years fixed term at 6.75% paid 936 a month, and my now I'm free......... My credit score is 993, and I dont need to tell you that I have more than halved my % with another lender. Yet Accord think I might actually take another monrtgage with them at 6.15%, on yer bike I'm not a fool. The only reason we went with Accord is because we had credit card debit, Not no longer its taken alot of scimping to pay this mortgage over 5 years I put it down to tuff luck, but they arent getting no more... (read more)
★☆☆☆☆
“Legalised lying back street lenders”
Written on: 30/07/2012 by Ianandjulie (1 review written)
Our story with spiv Accord began in August 07.We arranged our 4 year fixed term through our adviser,incidentally paying her £600 for the privilege when we found out we could have got the exact same deal for £2 per month cheaper of we sorted it ourselves online through another lender but that is a different story. My brother had a similar mortgage to ourselves and lost his job so he began interest only for a while through his lender who were keen to help him as soon as they found out he... (read more)
★☆☆☆☆
“No help at all.”
Written on: 25/07/2012
I am tied into a high interest mortgage even though bank rates are at an all time low. When I asked about trying to renegotiate the rate as I was finding it difficult to make the payments, I was subjected to an hour of being made to feel small by a stuck up operator who would rather I missed meals and drank rainwater than tinker with their repayments. They care nothing for the mess that they and their ilk created and only want their pound of flesh. Useless and greedy and no help at all. ... (read more)
★☆☆☆☆
“They treat you like a criminal”
Written on: 09/07/2012
I have been a customer with Accord for 7 years. Recently I wanted to weigh up my options to rent out my property as I had moved out and it was sitting empty. I rang Accord and had a chat with one of their advisors and they sent out a quote. Then two weeks later I received a letter asking me to prove that the property wasn't already let out and if I didn't respond with evidence they would increase my interest rate by 2%, this created an incredible amount of stress as I had very little time to... (read more)
★★★★★
“Straight forward remortgage”
Written on: 07/07/2012
I was really worried thinking about remortgaging with Accord having read reviews and with the current climate I was dreading the whole thing. Last time we remortgaged with them they sent through a letter offering us a product at least three to four months before hand. When a letter didn't arrive this time I was worried especially after reading such bad reviews. I bit the bullet and rang them up. The staff were really friendly and helpful, the whole process was SOOO simply. What type of... (read more)
★★★★★
“Very smooth transaction”
Written on: 05/07/2012
I recently arranged an interest only re-mortgage on my house with Accord via a financial advisor & had no problems whatsoever. The offer was made quickly & their staff & in particular those at the conveyancing solicitors they appointed to handle the case, were very helpfull on all occasions I contacted them. My only criticism was that they asked two questions regarding debits on my current account that I considdered a little odd & unnecessary, but as I was after their money, that's their... (read more)
★☆☆☆☆
“LIES,TIME WASTING,CON ARTISTS”
Written on: 30/06/2012
our fianical adviser suggested this company to us,we started application in febuary,this was giveing us enough time to arrange mortgage,before our present morgage went onto a higher rate as we were tied into until may,all we have had is question after question and got no where,arragement fee had to be paid straight away £95.00,then another £235 for surveyors,every week we have phoned and got told nearly finalised,or they need more information.dont think they have any intension off giveing... (read more)
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Showing 31 - 40 of 102 Reviews
★★★★★
“Read the bad reviews after I applied so I was worried...”
Written on: 10/06/2012
My partner and I applied for an Accord mortgage just a couple of weeks ago. Whilst awaiting their decision I had a look online for reviews and was horrified to read all the bad reviews on this site. Our mortgage adviser assured us Accord were a good lender and after a couple of weeks we had a decision to lend. The main worry I had, is that although I have a good job now and my girlfriend also works, I had been previously bankrupt (around 7yrs ago). Accord accept previously bankrupt people... (read more)
Guest's Comment
Written on: 29/06/2012
MF TEESSIDE - Accord are a sub prime lender. Their 'great rates' do not last very long - I am assuming you are on a fixed rate deal. When that ends you will find that their standard variable rate is horrendous. I am currently paying nearly 8%. Inevitably I have had problems with paying and they are determined to throw me out of my home, for what most lenders would call very modest arrears. Your adviser may like them because they pay high introducer fees. Personally I would not recommend them to my worst enemy.
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★☆☆☆☆
“Stay away from accord”
Written on: 08/06/2012
Wish I had read these reviews a few weeks ago. Similar to other people on here I have had question after question from accord who kept saying my completion date was possible. Completion date has come and no mortgage offer. Apparently the underwriters are questioning an overdraft on my bank account. This overdraft is within my agreed overdraft limits and was used in April to pay for something on the car. A couple of hours later I transferred some money into the account to clear the agreed... (read more)
★★★★☆
“Never Had a Problem with Accord”
Written on: 07/06/2012
My partner an I got a mortgage with Accord as advised by our mortgage advisor, due to my credit rating not being as good as it could have been after a divorce. These issues had limited our number of mortgage companies that we could approach, so we expected interest rates to be on the high side which they were for the first 3 years as they were approx 6.5% in 2007. After the first 3 years, the house market dipped and Accord revalued our house based on local statistics, which made our... (read more)
★☆☆☆☆
“renting out”
Written on: 09/05/2012 by jpw1111
Been with accord for 5 years due to price slump my house is now worth less then what i paid for it. So i cant sell it and im living with my girlfreind now. I approched accord about renting it out and they said i had to go through a agent and that they would add 1-2%on top of my morgage my morgage payments are £463 and they want to put on £160 which makes it £623 i can only get £350 rent and the agent takes £50 of that so in total after all that i end up £100 better off. so accord are... (read more)
★☆☆☆☆
“Total frustration!”
Written on: 09/05/2012
They offer good rates but I doubt anyone actually gets them approved. We applied in early February and had question after question. My partner has his own business and they wouldn't accept the accounts filed at company house- wanted an accountant to verify them. We did this, then it was the wrong type of accountant. Had to pay another accountant to verify them. Then they were in a format that Accord didn't understand. This along with questions such as how we were going to commute the 5 miles... (read more)
★☆☆☆☆
“POISON CHALICE !!!!!!”
Written on: 02/05/2012 by i8accord (1 review written)
We,ve been with accord for 6 years the first 5 years fixed then another 5 fixed big mistake for piece of mind.We are in a year of our second term of fixed when the wife decided she'd love to move home.We had a buyer for our house and an offer had been accepted for the house we wanted only a grand difference in borrowing terms i thought no problem how wrong i was.after two days of trying to speak to someone at accord about a transfer (a simple task i thought)i was shocked to discover they... (read more)
Truthaboutmoney's Response to i8accord's Review
Written on: 08/05/2012
Even the mega wealthy needing to borrow under 30% loan to value get put through the mill by Accord.
For limited company directors, Accord have actually asked for the company bank statement showing the 'salary' coming out of the business bank account and the corresponding credit in the customer's account.
Now, these applicants employ 50 people and are compnay directors so pay themselves by mix of salary and dividends. There isn't , and can never ever be a corresponding debit/credit.
It's May 2012 and as a nation we are forced to deal with these total morons on a case that is zero risk and should be fast tracked without all of this nonsense.
No one at Accord has a clue as 'rules is rules' - even if they don't know why the rule is there in the first place.
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Guest's Response to i8accord's Review
Written on: 09/05/2012
Thank you for your review - we were lucky to be declined by Accord on the basis of the childcare voucher deduction from my partner payslip. Accord obviously do not understand to concept of salary sacrifice in which is a before tax deduction to aid paying for childcare costs! This we found very strange from a “large” financial institution and will NOT be dealing with them again!!
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★☆☆☆☆
“DONT GO WITH THEM”
Written on: 01/05/2012 by zobowo
Accord motgages are terrible the worst mortgage out there, they do not allow intereast only morgages and dont try to help lower payments. STAY AWAY (read more)
★☆☆☆☆
“Total waste of time”
Written on: 30/04/2012
Waited from early Febuary 2012 to 24th April 2012 for offer to arrive wrong amount virtually impossible to deal with any one just excuse after excuse now want to completely resubmit application and new paper work leave them alone failed to respond to complaint or e-mails (read more)
★☆☆☆☆
“I only wish I had read all these reviews 5 weeks ago.”
Written on: 19/04/2012 by yowiee (1 review written)
After finally getting the verdict...they won't lend due to our outgoings mainly around out childcare costs...after they have had our information for 5 weeks, with as described in many of the other 53 reviews below questions, followed by more sporadic questions. Both in full time employment, on over 70k pa between us. Frustrated is an understatement, I wont bore you with the details, but 99% of what is said below has happened to us. Do not use this company, they are slow, did not understand... (read more)
★☆☆☆☆
“don't touch them”
Written on: 16/04/2012
I can't believe these people even my solicitor is complaining, one question after the next and so many documents required from us with no relation to the mortgage. They have been changing the rules as we go through the process, no clarity wantsoever. Worst company i have had the mis-fortune of coming into contact with, my advisor has to work with them and even he is saying never again. Get out of the market Accord, if you don't want the business don't bother. They should have been clear on... (read more)
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Spanishtutor's Comment
Written on: 21/05/2013
i agree - avoid avoid avoid