Accord Mortgages Reviews - www.accordmortgages.com

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Latest Reviews

★★★★☆

“No problems at all.”

Written on: 20/04/2016 by ReaganDuncan (1 review written)

13 working days from application to offer with less than straight forward finances. Our broker had to put some work in with them though. If your case isn't 100% on the money you might have problems. Overall very happy although can appreciate that if your broker isn't top of their game your application could become problematic. Accord do ask for war and peace… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 06/04/2016 by Dobson262 (1 review written)

Would not recommend due to the fact that they are incompetent… Read Full Review

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★☆☆☆☆

“Incompentant, Slow”

Written on: 30/03/2016 by Leandros264 (1 review written)

Incompetent & Slow Very slow to deal with anything & terrible customer service… Read Full Review

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★★★★★

“Spoke at length with an advisor and he was...”

Written on: 30/03/2016 by Roger_Crabtree (1 review written)

Spoke at length with an advisor and he was professional, polite and completely up-t0-date with the new government policies. I had to move in with my Mother as a 24 hour carer and he was empathetic about my circumstances regarding leaving the property empty or letting it to someone with no property. I appreciate the 1 - 1.5% raise in interest charges and the £72 admin fee is just to make money but such is life. I would like to thank him for his candor and honesty through out the call. … Read Full Review

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★☆☆☆☆

“Unashamedly Disgraceful”

Written on: 23/03/2016

I'm a mortgage broker with over 30 brokers in the same company. Many of us will never approach Accord again regardless if their product looks best for our clients. Accord accept cases in principle and decline them last minute, often after fees have been paid and significant time lost. My most recent case was declined at offer stage for reasons which aren't stated in their published lending criteria. When I questioned the reasoning behind that particular policy, their response was "I don't… Read Full Review

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★☆☆☆☆

“Worst Bank ever in the whole world”

Written on: 23/03/2016 by ArnavRoy (1 review written)

Worst Mortgage company ever. They will take your money away and wont offer you Mortgage. They asked me one million question and documents etc.. and in the end ask more and more and guess what even more. After providing all the information they asked for more info, at that point I just went to a local bank and got my Mortgage approved in two weeks. This company is a scheme so my advice don't waste your time. I wish I had read all the reviews before I applied… Read Full Review

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★★★★☆

“Really good experience as a first time buyer and...”

Written on: 05/03/2016 by 81Brown (1 review written)

I can see Accord have had a tough time on here but to be honest we have been pleased with our experience with this company. I can understand them being picky with who they take on but which mortgage isn't picky. Since having the mortgage we have found accord easy to deal with and they will call you back to discuss issues with you if they can't get to the phone. I call them every few months to get an update on the account and only ever had a good experience. During remortgage again they were… Read Full Review

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★☆☆☆☆

“BTL Worst lender ever experienced ”

Written on: 18/02/2016 by DaliaWilliams267 (1 review written)

Declined my application for an apparent CCJ and refused to offer any further information. After uploading 2 excellent credit rpeorts from experian and equifax both of which clearly show I have no CCJs they still refused. They later offered a snippit of information indicating the CCJ was to do with a property i own and rent out. So what? It is me applying for credit not my tennant. What am i expcted to do evict a tenant who has never missed a months rent because of a past dispute… Read Full Review

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★☆☆☆☆

“Dont waste your time”

Written on: 06/02/2016

Accord made us jump through hoops. Issued us with an offer subject to a damp,timber and asbestos survey (which we had already provided to them) and then rejected the offer based on the surveys. After negotiation they verbally offered a mortgage with a retention and then when push came to shove, wouldn't write up the offer for it. Wasted 3 months of our time trying to please them. Just received a formal offer with Nationwide (less than a week after application) Don't waste your time… Read Full Review

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★☆☆☆☆

“Awful, stressful, misleading company. DO NOT USE”

Written on: 04/02/2016 by RebeccaM12345 (1 review written)

First time buyers with a large deposit and ticked all the boxes. Mortgage application was going along nicely until one day Accord decided to retract their entire offer. Did not lower their offer by competely retracted it. A huge waste of time and effort on our behalf. We were given false hope for the entire application process. We gave them all the paper work and evidence they had asked for and were constantly told it was all fine. Competely ruined the start of our year and I really hope… Read Full Review

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★☆☆☆☆

“Waste of time and effort”

Written on: 04/02/2016 by cm8he86 (1 review written)

Face value seem to offer a good deal, but it turns out that this isn't the case. You'll speak to one person, and get a very thorough idea of a product you are interested in. Then a few days later after you've wasted your time proceeding, they then tell you they have changed their mind further to 'internal conversations'. Very poor customer service, and none of their staff seem to know what they should be saying. Better to pay more and go to a proper mortgage company who actually know what… Read Full Review

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★★★★★

“Excellent before and after remortgage”

Written on: 02/02/2016 by johnblakeuk (2 reviews written)

I went to a broker who recommended a remortgage through Accord as rates were the lowest. Everything went through smoothly and all correspondence with their solicitor was straight forward. I rang customer services after the remortgage to make a lump sum reduction and they couldn't have been more helpful. Those who had a bad experience may want to look at their broker or solicitor who may have blamed Accord for the poor service. Switching from the Halifax has enabled me to reduce my term by 2… Read Full Review

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★☆☆☆☆

“never ever ever”

Written on: 17/12/2015 by MrAngry4 (1 review written)

This company is shocking. They pulled our offer just before exchange. Never use, ever. I mean it - never… Read Full Review

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★☆☆☆☆

“wakners”

Written on: 28/11/2015 by JordenWebb (1 review written)

wakners if you know what I mean just absolute t0553r5… Read Full Review

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Mrangry4's Comment

Written on: 17/12/2015

Totally agree. This company have led us down the garden path and pulled their offer just before exchange. NEVER consider using this company. EVER

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★★★★☆

“Overall happy”

Written on: 12/11/2015 by danb123 (1 review written)

We have been with Accord for the past nine years. We have since updated our mortgage with them on two occasions to get better rates. Both times, the new, very competitive mortgage rate was put into place for the next months payment. No hassle. We have found the staff to be friendly and more than helpful on the phone. There is a lot of negative reviews which, if i had have read before hand i would not have approached accord. Thankfully i had not. Personal circumstance may be a big factor as with… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 13/10/2015 by Heaven164 (1 review written)

Over 3 months of going through a re-mortgage application, which we have submitted requested documents several times. At the mortgage offer stage, we were told that a condition is, to redeem our buy to let mortgage. This should have been highlighted in week 1 of the application. Utter incompetence is being polite. Avoid this lender. There is nothing positive I can comment on, and I sincerely hope they see these reviews… Read Full Review

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★☆☆☆☆

“avoid! ”

Written on: 30/09/2015 by CordellCooke (1 review written)

Absolutely horrendous. Abysmal service, take months to do even the simplest tasks and paperwork. Our solicitors have commented how they cannot believe how ridiculously slow those that work for Accord are… Read Full Review

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★☆☆☆☆

“Don't use them ”

Written on: 26/09/2015 by AshlynnWest25 (1 review written)

We may lose our house over this .we were passed to them by a financial advisor .we have been asked for paperwork after paperwork..but now with no sence at all we have been told we can not borrow the original amount we were told on the KFI .. Not making any sence of where and how the figures have changed.even though it is more than affordable . Not only this after paying the fees as well were we told this ,at this stage will be pulling away from the lender… Read Full Review

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★☆☆☆☆

“Just dreadful”

Written on: 16/08/2015 by Roryb394 (1 review written)

After 3 months and lots of costs our purchasers have pulled out down to Accord mucking about and not acting on information and not responding at all at times. 3 months of not being able to market and sell the house totally wasted down to their sheer incompetence. Avoid Accord… Read Full Review

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★☆☆☆☆

“Dreadful - grossly incompetent service”

Written on: 14/08/2015

The appauling service by this company has not only cost us time and money it has entirely blown a hole in ours plans, sending us back to square 1. Applying for a mortgage with them back in June we have got to August 14th and have had to give up. They repeatedly asked for the same information, kept forgetting to 'update the system'; continued to find new and often random extra requests for information; didn't share crucial information about the valuation of the property when they got it - they… Read Full Review

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Wastedourtime's Comment

Written on: 22/08/2015

Absolute joke of a company how they are allowed to operate this way is apalling. Complete joke full of incompetent clowns!!!

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